JP2002169707A - Computer operation management system and operation management method - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide a computer operation management system capable of remote and prompt treatment and recovery based on detailed information on a failure. SOLUTION: A mobile server agent 30 sends a management target computer 10 from a manager system 20.
A, 10B, 10C,... Receive the management data and transmit it to the mobile phone terminal 40 as an e-mail via the Internet IN or the mobile phone network PN. The mobile server agent 30 can be accessed from the mobile phone terminal 40, and the managed computers 10A, 10B, 10C,
.. Are displayed as detailed information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a computer operation management system and an operation management method for managing a computer system including a plurality of computers.

[0002]

2. Description of the Related Art In a conventional computer operation management system, operation management such as system monitoring, job schedule management, and form management is performed for a business computer system to be managed via a managed computer network. Do.

[0003]

In the computer operation management system as described above, in order to quickly cope with a failure that has occurred in a computer to be managed, usually, the operation management terminal of the computer operation management system is monitored and operated. Staff must be assigned at all times.

Although the occurrence of a failure in a computer to be managed is reported by e-mail, a detailed situation cannot be grasped only by the failure notification function by e-mail. For this reason, in many cases, it is necessary to go to the site and determine the countermeasure after understanding the situation, and it is not possible to quickly cope with the occurrence of a failure.

Accordingly, the present invention provides a computer operation management system capable of not only remotely detecting the occurrence of a failure in a computer to be managed, but also easily obtaining detailed information on the failure. With the goal.

It is another object of the present invention to provide a computer operation management system capable of performing remote and prompt treatment and recovery based on detailed information on a failure.

[0007]

In order to solve the above-mentioned problems, a computer operation management system according to the present invention comprises a management control means for managing computers constituting a computer system, and receives and holds management data from the management control means. Information transmission means for transmitting contact data including at least a part of the management data and inquiry data on a reference destination of the management data on a communication network to a predetermined portable terminal via the communication network. Prepare.

[0008] Here, "management" performed by the management control means includes monitoring of the use of resources of the computers constituting the computer system, management of jobs, distribution of packages, management of forms, monitoring of networks, and the like. This means work to ensure the safe and efficient operation of work performed by the computer system.

[0009] In the above system, the information transmitting means transmits contact data including at least a part of the management data and inquiry data regarding a reference destination of the management data on a communication network to a predetermined portable terminal via the communication network. Therefore, if the management terminal is accessed from the portable terminal via the communication network, the management status of the computer system can be grasped in more detail. In other words, since the computer system can be monitored from the portable terminal via the management control means, even if the management center or the like where the management control means is not constantly staffed, it is relatively easy to change the management status of the computer system. We can deal with it quickly and accurately.

[0010] In a specific embodiment of the above system,
The management control unit detects a failure that has occurred in a computer configuring the computer system, the information transmission unit receives failure data regarding the failure as the management data, and at least a part of the failure data as the contact data. The alarm data including the alarm data is transmitted to the predetermined portable terminal. In this case, the occurrence of a failure in the computer system can be alerted to the portable terminal, and the failure can be dealt with promptly and accurately.

In another specific aspect of the above system, the information transmitting means stores the fault data and related data for solving the fault as the reference destination corresponding to the inquiry data in the predetermined format. In response to a request from the mobile terminal, the information is presented to the predetermined mobile terminal via the communication network. In this case, the related data can be referred to from the portable terminal. Therefore, if a database such as a list of responders is prepared as the related data, the trouble can be solved more quickly and accurately.

In another specific aspect of the system, the inquiry data includes an address of the management control unit on the communication network, and the information transmission unit transmits the contact data as an e-mail. . In this case, a change in the management status of the computer system can be easily grasped using a simple communication system for e-mail.

According to another aspect of the present invention, there is provided a computer operation management system comprising: a management control unit for managing computers constituting a computer system; and a communication unit receiving management data from the management control unit and including at least a part of the management data. When transmitting data to a predetermined portable terminal via the communication network and receiving a predetermined command signal from the predetermined mobile terminal via the communication network, receiving the predetermined command signal And information transmitting means for operating the management control means based on the predetermined command signal.

In the above system, the information transmission means receives the management data from the management control means and transmits the contact data including at least a part of the management data to the predetermined portable terminal via the communication network. It is possible to monitor the computer system from the terminal via the management control means, and it is possible to relatively quickly and accurately respond to changes in the management status of the computer system, etc., without having to constantly assign personnel to a management center with management control means. I can deal with it. Further, when the information transmitting means receives a predetermined command signal from the predetermined mobile terminal via the communication network, the information transmitting means operates the management control means based on the predetermined command signal. Not only can the terminal monitor the computer system from the terminal via the management control means, but also a remote mobile terminal can be used to quickly respond to changes in the management status of the computer system.

In another specific aspect of the above system, the information transmitting means selects the predetermined mobile terminal to which the management data is to be transmitted from a plurality of mobile terminals according to the content of the management data. I do. In this case, an appropriate person in charge of the management status can be automatically notified.

In another specific mode of the above system, the communication network is the Internet,
The mobile terminal is a mobile communication-type telephone set (specifically, a mobile phone capable of digital data communication) connectable to the Internet. In this case, it is possible to relatively quickly and accurately cope with a change in the management status of the computer system by a simple method using the existing Internet.

In another specific aspect of the above system, the information transmitting means encrypts the contact data and transmits the encrypted contact data to the predetermined portable terminal, and accesses from the portable terminal according to a predetermined authentication condition. Restrict. In this case, even if the communication network connecting the portable terminal and the information transmitting means is open, the computer operation management system can be appropriately protected against eavesdropping and attacks from outsiders.

In another specific aspect of the above system, the information transmitting means stores, as a database, a procedure corresponding to the content of a failure that has occurred in a computer constituting the computer system, and Presents the data in response to an inquiry from the portable terminal. In this case, a more rapid and appropriate response can be made by accumulating past experiences.

An operation management method according to the present invention is an operation management method using management control means for managing a computer constituting a computer system, comprising the steps of receiving management data from the management control means and holding the management data. Transmitting contact data including at least a part of the management data and inquiry data about a reference destination of the management data on a communication network to a predetermined portable terminal via the communication network.

[0020]

BEST MODE FOR CARRYING OUT THE INVENTION

[First Embodiment] FIG. 1 is a diagram illustrating the configuration of an entire system incorporating a computer operation management system according to a first embodiment of the present invention. This system includes a business computer system 10 housed in a computer center as a management target, a manager system 20 housed in a remote management center for centrally managing the business computer system 10, and a management center with the manager system 20, for example. A mobile server agent 30 which is housed in the server and serves as a liaison with the external Internet IN, and a mobile communication type mobile phone terminal 40 which can communicate with the mobile server agent 30 via the Internet IN or the like. Here, the business computer system 10 and the manager system 2
0 and the mobile server agent 30 constitute a computer operation management system.

The business computer system 10 is composed of a plurality of managed computers 10A, 10B, 10C,... These managed computers 10A, 10B, 10C,... Are terminals corresponding to various client tasks such as a database agent and a form management agent.

The manager system 20 is a management control means for the business computer system 10, and controls the managed computers 10A, 10B, 10C,... Constituting the business computer system 10 via the private network LN. It is connected. As a result, the manager system 20
By monitoring the operation states of A, 10B, 10C,..., It is possible to discover the respective failures and abnormalities. In addition, the manager system 20 manages each computer 10A, 1
.. 0B, 10C,..., The operation status and the resources can be monitored, and the client operation can be performed safely, smoothly, and efficiently. In addition, the manager system 20 can schedule batch jobs of business applications to be distributed and processed by the managed computers 10A, 10B, 10C,. Further, necessary software can be distributed to each of the managed computers 10A, 10B, 10C,..., Form data can be managed, and tasks such as creation of printed matter can be performed.

The mobile server agent 30 can receive and hold management data on the managed computers 10A, 10B, 10C,... From the manager system 20 as information transmission means. The mobile server agent 30 performs appropriate filtering and processing on the received management data to create contact data, and transmits the contact data as e-mail to the mobile phone terminal 40 via the Internet IN or the mobile phone network PN. I do. That is, the mobile server agent 30
Are managed computers 10A, 10B, 10C,...
At least a part of the management data of the mobile server agent 30 and the reference data of the management data on the Internet IN, that is, the Internet address of the mobile server agent 30 (specifically, URL: Uniform Resource Loca).
tor) is transmitted to the mobile phone terminal 40 as an e-mail at an appropriate timing. For example, when a failure occurs in the managed computers 10A, 10B, 10C,..., The mobile server agent 30
From the manager system 20 to the managed computer 10
The fault data relating to any fault location or fault status of any of A, 10B, 10C,... Is received, and alarm data is transmitted to the mobile phone terminal 40 as e-mail.

The mobile server agent 30
Are accessible from the mobile phone terminal 40 via the Internet IN, and managed computers 10A, 10B, 10C,
.. Are displayed as detailed information. That is, the mobile server agent 30 can display the detailed information such as the free space of the hard disk of the managed computers 10A, 10B, 10C,... For example, the managed computers 10A, 10B, 1
. 0C,... Have a fault, the mobile server agent 30 receives fault data for any of the managed computers 10A, 10B, 10C,. Prepare an image file
An appropriate image file is selected in response to a request from the user and displayed on the screen of the mobile phone terminal 40.

The mobile phone terminal 40 is a commercially available mobile phone having a mobile call function for enabling a call while moving and a digital data communication function for enabling packet communication, and is owned by a system administrator. ing. The mobile phone terminal 40 can be connected to the Internet IN, which is a communication network, by the latter digital data communication function.
It has a function as a web browser for browsing EB pages.

The Internet IN and the mobile phone network PN between the mobile server agent 30 and the mobile phone terminal 40 are connected by a mobile phone center MC. Digital communication using radio waves is possible between the appropriately selected antenna site AS of the mobile phone network PN and the mobile phone terminal 40.

A first firewall FW is provided between the mobile server agent 30 and the Internet IN.
1 is provided. This firewall FW1
Is for restricting unauthorized access to the mobile server agent 30 from the Internet IN, and prevents data handled by the mobile server agent 30 from being eavesdropped or falsified.

A second firewall FW2 is provided between the mobile server agent 30 and the manager system 20. This firewall FW
Numeral 2 is for restricting unauthorized access from the Internet IN to the manager system 20 via the mobile server agent 30. The data handled by the manager system 20 is more strictly prevented from being wiretapped or falsified. I do. The mobile server agent 30 and the manager system 20 are provided with secure connection functions that enable secure transfer of data and the like while maintaining the function of the firewall FW2. With this secure connection function, data and commands can be encrypted, and appropriate authentication conditions can be set for communication between specific computers. Therefore, security and reliability in preventing data leakage, tampering, unauthorized access, etc. And can be increased.

FIG. 2 is a block diagram conceptually illustrating the structure of mobile server agent 30 shown in FIG. The illustrated mobile server agent 30 includes a CPU 31, an input unit 32,
A display unit 33, a display drive unit 34, a storage device 35, and a communication control unit 36 are provided.

The CPU 31 can mutually exchange data with the display drive unit 34, the storage device 35, and the communication control unit 36 via the bus BL. Also, the CPU 31
Reads out predetermined programs and data from the storage device 35 based on instructions from the communication control unit 36 and the input unit 32, and executes various processes based on these programs and data.

More specifically, by activating a manager communication program for exchanging data and instructions with the manager system 20, the CPU 3
1 is the manager system 20 via the communication control unit 36.
From the managed computers 10A, 10B, 10C, ...
Receiving part of the management data regarding the storage device 35
And update it as needed. Further, the CPU 31 receives an emergency operation command corresponding to the occurrence of a failure from the manager system 20 and issues an emergency countermeasure command necessary for solving the failure to the manager system 20.

Further, by activating the mail transmission program, the CPU 31 transmits the Internet IN or the mobile phone network PN as an e-mail based on an instruction from the manager system 20 or the like as a failure occurrence or a significant change in the management status. The data is transmitted to a predetermined mobile phone terminal 40 via the terminal. The destination and text of the e-mail are appropriately determined according to the occurrence of a failure or the like, using a database for e-mail preparation prepared in the storage device 35 in advance. This e-mail includes the Internet address (UR) of the mobile server agent 30.
L) is included. This Internet address (U
RL) includes information for reading a specific WEB page related to confirmation of a failure occurrence status, resolution, and the like.

The e-mail is encrypted by the CPU 31 using SSL technology, and then transmitted from the communication control unit 36 to the Internet IN via the firewall FW1. The electronic mail via the Internet IN is restored at the mobile phone center MC and transmitted to the mobile phone terminal 40 via the mobile phone network PN. It is not necessary to restore the e-mail at the mobile phone center MC, and the mobile phone terminal 40 interprets (restores) the SSL.
If you have a function, not only Internet IN,
Eavesdropping on the mobile phone network PN can be avoided.

Also, by activating the WEB server program, the CPU 31 can communicate with the mobile phone terminal 40 via the communication control unit 36, and after authentication using a user name and a password, the Terminal 40
Transmits a WEB page in response to the request. This WEB page is created based on a database which is obtained by filtering management data received from the manager system 20 as needed and accumulating it at any time. Specifically, CPU
Reference numeral 31 updates data at an appropriate position in a WEB page file prepared in advance based on a database which is updated as needed. As a result, in the mobile phone terminal 40, the monitoring result such as the resource usage status at the failure location of the managed computers 10A, 10B, 10C,... Is visually displayed with specific numerical values.

Further, the CPU 31 activates the command relay program, so that the portable telephone terminal 40 can be accessed via the web page presented by the web server program.
A command, which is a predetermined command signal transmitted from, is issued to the manager system 20, and the manager system 20 can be remotely operated. Such commands include various instructions such as job submission, job restart, and job forced termination in each of the managed computers 10A, 10B, 10C,... Monitored by the manager system 20.

The input unit 32 is composed of a keyboard or the like, and outputs a command signal reflecting the intention of the operator who directly operates the mobile server agent 30 to the CPU 31.

The display unit 33 is composed of a CRT, an LCD and the like, and performs necessary display based on a drive signal input from the display drive unit 34. Note that the display drive unit 34
A drive signal based on data input from U31 is generated to control the display unit 33.

The storage device 35 includes a ROM that stores a plurality of basic programs and application programs for operating the mobile server agent 30, and a RAM such as a work memory that temporarily stores application programs, input instructions, input data, processing results, and the like. And
Further, the storage device 35 includes a drive for driving a recording medium capable of holding data by a magnetic or optical method, and the driven recording medium is fixed to the storage device 35. It can be provided or detachably mounted.

The communication control unit 36 is constituted by a LAN adapter or the like, and is provided with a first firewall FW shown in FIG.
1 to the Internet IN via TCP
/ IP communication is enabled. Also,
The communication control unit 36 is also connected to the second firewall FW2 shown in FIG. 1 via another communication port, and enables communication with the manager system 20.

FIG. 3 is a block diagram conceptually illustrating the structure of portable telephone terminal 40 shown in FIG.

The illustrated portable telephone terminal 40 includes a CPU 41,
An input key 42, a display unit 43, a display drive unit 44, a storage device 45, a communication control unit 46, and an audio drive unit 47 are provided. Here, the CPU 41, the input key 42, the display unit 43,
The structure of the display drive unit 44, the storage device 45, the communication control unit 46, etc.
31, an input unit 32, a display unit 33, a display drive unit 34, a storage device 35, a communication control unit 36, and the like. However, an antenna AN for wireless communication is connected to the communication control unit 46. In addition, this mobile phone terminal 4
0 is provided with a voice drive unit 47 for talking, and the voice drive unit 47 includes a speaker SP and a microphone MP.
And

The CPU 41 reads predetermined programs and data from the storage device 45 based on instructions from the input keys 42, and executes various processes based on these programs and data. More specifically, for the mobile call function, various programs for realizing the original operation of the mobile phone, such as connection with another telephone and a call, are executed. For the digital data communication function, an e-mail sending and receiving mailer is executed.・ Browser for browsing web pages and sending commands and other data.
The program is executed.

An electronic mail from the mobile server agent 30 can be received by the former mailer program. This e-mail is for notifying the occurrence of a failure in the business computer system 10 to be managed and a significant change in the management status as described above.
Contains the Internet address of the mobile server agent 30.

By using the latter browser program, it is possible to access the mobile server agent 30 and read out a specific WEB page related to the confirmation or resolution of the failure occurrence status. Mobile server agent 30
Cannot be accessed without predetermined authentication, but by transmitting a predetermined command through the browser program, an appropriate command is transmitted to the manager system 20 via the mobile server agent 30. The manager system 20 can be transmitted and remotely operated based on this command.

FIG. 4 shows the manager system 2 shown in FIG.
FIG. 4 is a block diagram conceptually illustrating the structure of a zero.

The illustrated manager system 20 has a CPU
21, an input unit 22, a display unit 23, a display drive unit 24, a storage device 25, and a communication control unit 26, which can exchange data with each other via a bus BL. In this respect, it is common to the mobile server agent 30 of FIG.

The CPU 21 reads out predetermined programs and data from the storage device 25 based on instructions from the input unit 22 composed of a keyboard or the like, and executes various processes based on these programs and data. Specifically, a program that enables communication with the business computer system 10 and the mobile server agent 30, a program that monitors the operating status of each of the managed computers 10A, 10B, 10C,. 1
, A program for managing the jobs of 0A, 10B, 10C,.
A program for distributing / collecting various files including software in 0A, 10B, 10C,..., Managing business form data, and performing operations such as creation of printed matter is executed as a basic management program, and data is accumulated.

The CPU 21 monitors the operating state of each of the managed computers 10A, 10B, 10C,... By a failure detection function provided on the OS, and the managed computers 10A, 10B by a video camera or the like. , 10C,... Execute a program for monitoring the appearance and the surrounding environment as a fault monitoring program.

Further, the CPU 21 executes a director communication program. In the director communication program, when an abnormality (a failure or a significant change in the management situation) occurs in the business computer system 10, it is immediately transmitted to the mobile server agent 30. Further, in response to a request from the mobile server agent 30, partial management data obtained by appropriately filtering management data owned by the business computer system 10 is transmitted to the mobile server agent 30, and a command from the mobile server agent 30 is transmitted. Of each managed computer 10A, 10A
The faults occurring in B, 10C,... Are resolved.

The operator of the manager system 20 can use the input unit 22 and the display unit 23 to input instructions relating to business and data relating to registered items, and manage the operation of the manager system 20. Yes, managed computers 10A, 10B, 10C, ...
Can be checked at any time.

Hereinafter, main operations of the computer operation management system shown in FIG. 1 will be described. 5 to 7
It is a flowchart explaining an outline of a main operation. FIG. 5 illustrates the maintenance / update of the management database by the mobile server agent 30.
Is the mobile phone terminal 4 of the person in charge according to the occurrence of an abnormal situation.
0 describes the operation of sending an e-mail,
FIG. 7 illustrates an operation of remotely connecting to the mobile server agent 30 based on an electronic mail.

First, in FIG. 5, the mobile server agent 30 periodically receives partial management data on the business computer system 10 from the manager system 20, and updates the management database stored in the storage device 35 (step S1). ).

Next, the mobile server agent 30
Modifies the file corresponding to the WEB page provided to the mobile phone terminal 40 (step S2). That is, WE
The B page file is updated at any time according to the update of the management database.

In FIG. 6, the mobile server agent 30 determines whether an abnormality to be reported to the system administrator has occurred based on the emergency operation command transmitted from the manager system 20 and the result of checking the partial management data. It is determined whether or not it is (step S11). The partial management data checked by the mobile server agent 30 includes failure data relating to the occurrence and situation of a failure and data relating to a significant change in the management situation, and is updated as needed even when an emergency operation command is received. ing.

If an abnormality has occurred in step S11,
In step S12, a person in charge who determines a person in charge is allocated. This contact person refers to the emergency response database stored in the storage device 35. This emergency response database has a list of responders in an emergency,
Contact person (notifier) according to the content of the abnormal situation that occurred
And has detailed information such as the e-mail address of the contact person.

Next, the mobile server agent 30
Determines the URL of the reference (step S13). This URL is a location where a file corresponding to a WEB page for providing detailed information on an abnormal situation is stored. This file is stored in the WE provided in the mobile phone terminal 40.
It can be browsed by the B browser function. In addition,
In the emergency response database described above, the storage location of the WEB page file is recorded in association with the location and content of the occurrence of a failure or the like.

Next, the mobile server agent 30
Creates an e-mail addressed to the contact person (step S14). This electronic mail describes a message expressing the content of the abnormal situation, a message code corresponding to the message, and a URL as inquiry data. The message expressing the content of the abnormal situation is created by appropriately filtering the above-mentioned partial management data or based on the definition of the emergency response database.

Next, the mobile server agent 30
Encrypts the e-mail using a technique such as SSL (step S15).

Next, the mobile server agent 30
Transmits the e-mail encrypted in step S15 to the mobile phone terminal 40 via the communication control unit 36 (step S16). Such e-mail is available on the Internet I
The information is immediately transmitted to the mobile phone terminal 40 via N or the mobile phone network PN, regardless of where the person in charge is located.

FIG. 8 is a diagram showing an example of the display screen 43a of the display unit 43 provided in the mobile phone terminal 40. As shown in FIG. When receiving the e-mail, the mobile phone terminal 40 outputs the reception as an audio signal or the like, and notifies the owner of the mobile phone terminal 40, that is, the system administrator. The content of the received e-mail is displayed on the display screen 43a of the mobile phone terminal 40. Specifically, a title specifying the business computer system 10, a message expressing the content of the abnormal situation, a message code corresponding to the message,
An Internet address or URL for accessing the corresponding WEB page of the mobile server agent 30 is included. In addition, if one click is performed on the URL portion, the web browser of the mobile phone terminal 40 is activated, and the web page corresponding to the URL can be browsed.

In FIG. 7, the mobile server agent 30 determines whether or not there is an access request from the mobile phone terminal 40 via the Internet IN (step S21). The access request can be made using, for example, a web browser of the mobile phone terminal 40.
Specifically, the user clicks on the URL in FIG.

If there is an access request in step S21,
Proceeding to step S22, the mobile server agent 30 determines whether the authentication condition is satisfied. The authentication conditions include a user name, password, etc.
The response content of the mobile phone terminal 40 is compared with the reference items of the emergency response database stored in the storage device 35.
If a user name, a password and the like are set in advance on the mobile phone terminal 40 side, the input keys 4
The data that satisfies the authentication conditions can be transmitted to the mobile server agent 30 by simply pressing any one of the keys of the two.

When it is determined in step S22 that the authentication condition is satisfied, the process proceeds to step S23, where the mobile server agent 30 permits the connection from the mobile phone terminal 40.

Next, the mobile server agent 30
Transmits a web page file corresponding to the request from the mobile phone terminal 40 to the mobile phone terminal 40 (step S).
24). As a result, the mobile phone terminal 40 can browse the WEB page corresponding to the failure location or the like, and can jump to the related page using the link. This makes it possible to accurately grasp the overall operation status of the business computer system 10 including the failure status.

FIG. 9 shows a display screen 43 of the portable telephone terminal 40.
It is a figure showing an example of a. The mobile phone terminal 40 is a web site.
The web page is displayed by starting the browser. In the case of this WEB page, various management information such as the name of the computer to be managed, the name of the hard disk, the disk usage rate, etc. are converted into a graphic (bar graph, pie graph, etc.) in consideration of the size of the display unit 43 of the mobile phone terminal 40. May be included). Thus, the operation status of the business computer system 10 can be visually grasped from the mobile phone terminal 40 side.

Returning to FIG. 7, in step S 25, if any command is input from the mobile phone terminal 40, the mobile server agent 30 transfers this to the manager system 20. The manager system 20 issues commands corresponding to the management target computers 10A and 10A to configure the business computer system 10.
B, 10C,..., And processing such as failure recovery.

The operations performed on the business computer system 10 are not limited to urgent operations such as a machine reboot and a keyboard lock. Routine system operations such as job operation and file distribution in the business computer system 10 are performed. It may be about.
That is, the mobile phone terminal 40 sends the manager system 20
Can be operated remotely, and the system administrator can use the manager system 2
0 can remotely manage the execution of the basic management program.

The commands that can be transmitted from the mobile phone terminal 40 to the mobile server agent 30 are subject to certain restrictions according to the user name entered in the authentication in step S22. This is in consideration of the range of execution authority of the person in charge of possessing the mobile phone terminal 40.

FIG. 10 shows a display screen 4 of the mobile phone terminal 40.
It is a figure showing an example of 3a. This WEB page is for transmitting a command to the mobile server agent 30. If a web page corresponding to the URL described in the e-mail is opened and an appropriate link is followed, the command input page can be opened. In this example, by clicking the execution button 43b, the designated managed computers 10A, 10B,
A command for displaying a list of programs executed in 10C,... Can be input. The above-described command can be transmitted to the mobile server agent 30 using a web browser, but can also be transmitted by transmitting a reply mail from the mobile phone terminal 40. In this case, the mobile server agent 30 analyzes the text of the reply mail.

Returning to FIG. 7, in step S26, mobile server agent 30 transmits the execution result of the command transmitted from mobile phone terminal 40 to mobile phone terminal 40 as a web page or electronic mail.

[Second Embodiment] Hereinafter, a second embodiment of the present invention will be described. The computer operation management system according to the second embodiment is obtained by slightly changing the structure of the mobile server agent 30 in the computer operation management system according to the first embodiment.

In the case of the present embodiment, as shown in FIG.
Mobile phone agent 3 for mobile server agent 30
9 is added. The structure of the mobile phone unit 39 is almost the same as that of the mobile phone terminal 40, but does not use a call function in this case. Mobile server agent 30
Can send an e-mail to the mobile phone terminal 40 via the mobile phone unit 39. Further, between the mobile phone unit 39 and the mobile server agent 30,
Communication can be performed without using the Internet IN, and the mobile server agent 30 can be remotely operated by logging in to the mobile server agent 30 directly from the mobile phone unit 39.

[0074]

As is apparent from the above description, according to the computer operation management system of the present invention, since the information transmitting means transmits the contact data to the predetermined portable terminal via the communication network, If the user accesses the management control means via the communication network, the management status of the computer system can be grasped in more detail. In other words, since the computer system can be monitored from the mobile terminal via the management control means, it is possible to relatively quickly and accurately deal with changes in the management status of the computer system, etc., without having to constantly assign personnel at a management center or the like. can do.

According to another computer operation management system of the present invention, when the information transmitting means receives a predetermined command signal from the predetermined portable terminal via the communication network, the information transmitting means receives the predetermined command signal. Since the management control means is operated based on the signal, not only can the remote portable terminal monitor the computer system via the management control means, but also the change of the management situation of the computer system using the remote portable terminal. Etc. can be dealt with promptly.

According to the operation management method of the present invention, the contact data is transmitted to a predetermined portable terminal via the communication network. It is possible to relatively quickly and accurately deal with changes in the situation.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall configuration of a system incorporating a computer operation management system according to a first embodiment.

FIG. 2 is a block diagram showing a configuration of a mobile server agent constituting the computer operation management system of FIG.

FIG. 3 is a block diagram illustrating a configuration of a mobile phone terminal configuring the system of FIG. 1;

FIG. 4 is a block diagram showing a configuration of a manager system constituting the computer operation management system of FIG. 1;

FIG. 5 is a flowchart illustrating an operation of the computer operation management system according to the first embodiment.

FIG. 6 is a flowchart illustrating an operation of the computer operation management system according to the first embodiment.

FIG. 7 is a flowchart illustrating an operation of the computer operation management system according to the first embodiment.

8 is a diagram conceptually illustrating a display example of an electronic mail on a display of the mobile phone terminal in FIG.

9 is a diagram showing W on the display of the mobile phone terminal of FIG. 3;
FIG. 8 is a diagram conceptually illustrating a display example of an EB page.

10 is a diagram conceptually illustrating a display example of a command input page on the display of the mobile phone terminal in FIG.

FIG. 11 is a diagram illustrating a main part of a computer operation management system according to a second embodiment.

[Explanation of symbols]

 Reference Signs List 10 business computer system 10A, 10B, 10C managed computer 20 manager system 30 mobile server agent 39 mobile phone unit 40 mobile phone terminal 43 display unit 43a display screen 43b execution button AS antenna site FW1 first firewall FW2 second Firewall IN Internet LN Private network MP Microphone MC Mobile phone center PN Mobile phone network

Claims (10)

[Claims] 1. A management control means for managing a computer constituting a computer system, capable of receiving management data from the management control means and holding the management data, and at least a part of the management data and the management data on a network. A computer operation management system comprising: information transmission means for transmitting contact data including reference data regarding a reference destination to a predetermined portable terminal via the communication network. 2. The management control means detects a fault that has occurred in a computer constituting the computer system, the information transmitting means receives fault data relating to the fault as the management data, and the fault data as the contact data. 2. The computer operation management system according to claim 1, wherein alarm data including at least a part of the above is transmitted to the predetermined portable terminal. 3. The communication network according to claim 1, wherein the information transmission unit includes, as a reference corresponding to the inquiry data, the failure data and related data for solving the failure in response to a request from the predetermined mobile terminal. The computer operation management system according to claim 2, wherein the information is presented to the predetermined portable terminal via the PC. 4. The apparatus according to claim 1, wherein the inquiry data includes an address of the management control unit on the communication network, and the information transmission unit transmits the contact data as an electronic mail. 4. The computer operation management system according to any one of 3. 5. A management control means for managing a computer constituting a computer system, receiving management data from the management control means, and transmitting contact data including at least a part of the management data to a predetermined portable device via the communication network. While transmitting to the terminal, it is possible to receive a predetermined command signal from the predetermined mobile terminal via the communication network, and when the predetermined command signal is received, based on the predetermined command signal, A computer operation management system comprising: an information transmission unit that operates the management control unit. 6. The information transmission unit according to claim 1, wherein the information transmission unit selects the predetermined mobile terminal to which the management data is to be transmitted from a plurality of mobile terminals according to the content of the management data. Item 6. A computer operation management system according to any one of Items 5. 7. The communication system according to claim 1, wherein the communication network is the Internet, and the mobile terminal is a mobile communication type telephone set connectable to the Internet. Computer operation management system. 8. The information transmission unit according to claim 1, wherein the communication data is encrypted and transmitted to the predetermined portable terminal, and access from the portable terminal is restricted by a predetermined authentication condition. The computer operation management system according to claim 7. 9. The information transmitting means stores, as a database, a response procedure corresponding to the content of a failure that has occurred in a computer constituting the computer system,
The computer operation management system according to claim 2, wherein the data is presented in response to an inquiry from the predetermined mobile terminal. 10. An operation management method using management control means for managing a computer constituting a computer system, comprising: receiving and holding management data from the management control means; and at least a part of the management data. Transmitting contact data including reference data of the management data on a reference point on a communication network to a predetermined portable terminal via the communication network.