JP2002163196A - Terminal input support device, portable terminal integrated support system, and recording medium recording terminal input support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a terminal input support device, a portable terminal integrated support system, and a recording medium recording a terminal input support program allowing the free exchange of information between a cellular phone or a portable terminal and an information server without caring about the specifications of the cellular phone or portable terminal. SOLUTION: An operation file acquisition processing part 13 receiving an operation start demand from a client terminal such as the cellular phone A2 acquires an operation file necessary for the concerned operation, from an information server 32. An operation file conversion processing part 16 executes the segmentation of the acquired operation file according to the classification of the client terminal. A portable terminal relay processing part 18 transmits converted segments to the client terminal and stores input items transmitted in response from the client terminal. After the transmission of the final segment, all the stored input items are transmitted as the input value of an original script to the information server 32, and the response is converted into a form corresponding to the classification of the terminal and transmitted to the client terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a terminal input support device which mediates communication between a mobile phone or a mobile terminal as a client terminal and a network service device inside or outside the company as a server, a mobile terminal integrated support system, and The present invention relates to a recording medium on which a terminal input support program is recorded.

[0002]

2. Description of the Related Art Conventionally, for example, a LAN (Local
A mobile phone that is provided to employees who are out of the office so that information on an in-house network service composed of an Area Network) and a WAN (Wide Area Network) is provided not only to employees working in the company but also to employees who are out. Phones and mobile devices,
2. Description of the Related Art There is a system for connecting to an information server located in a company via a public line network including a mobile communication network and a computer network such as the Internet. In this system,
Unify the types of mobile phones and mobile terminals to be carried by employees for each company and prepare information in a form that matches the specifications of the unified terminals (customization of information / individualization of information), and mobile phones that employees carry And mobile devices. Similarly, an information provider on a computer network such as the Internet provides a user who accesses the Internet with a mobile phone or a portable terminal in a form adapted to the specifications of a plurality of types of terminals different for each user. Information is prepared and provided.

[0003]

However, as described above, if each company customizes information for a mobile phone or a mobile terminal carried by an employee by himself or herself, there is a problem that a large cost is required. there were. Similarly, there has been a problem that information providers on a computer network such as the Internet spend a great deal of money on customizing information according to a plurality of types of mobile phones and mobile terminals. In addition, a mobile phone is connected to an analog telephone line or a mobile phone, and a dial-up IP (Internet Protocol) connection is made to an ISP (Internet Service Provider) to access network services. There is a problem that it is difficult to use the network service in the same way due to a difference in protocol when accessing the Internet. In addition, when a user of a mobile phone or a mobile terminal uses a network service from a plurality of types of mobile phones or mobile terminals, or interrupts the work on the way, the user can continue the work with another type of mobile phone or mobile terminal. It could not be carried over to an internal terminal. In addition, when using the in-house network service and the service on the Internet at the same time from a mobile phone or a mobile terminal while out of the office, there is a problem that it is difficult to secure security densely. Furthermore, in the communication of a mobile phone or a mobile terminal, which tends to be unstable due to the use of a wireless communication line, when a line disconnection occurs during entry of an item, or
If the transmission of the input item failed, it was necessary to re-input the item from the beginning after reconnecting.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems, and enables a user of a mobile phone or a portable terminal and an information provider to care about the specifications of a plurality of types of terminals. It is an object of the present invention to provide a terminal input support device that enables free exchange of information between a terminal and an information server.
More specifically, terminal input support that relays information between mobile phones and mobile terminals and information servers, converts the form of information, and does not require re-inputting of input items even when reconnecting after disconnecting the line It is an object of the present invention to provide a device, a portable terminal comprehensive support system, and a recording medium recording a terminal input support program.

[0005]

In order to solve the above problems, the present invention relates to an information server (for example, the information server 32 of the embodiment) which provides a network service which is an information service via a computer network. Terminal input support for mediating data communication and communication from client terminals including mobile phones (for example, mobile phones A2 and B3 in the embodiment) and mobile terminals (for example, mobile terminals A4 and B5 in the embodiment). A device for acquiring a business file necessary for the network service from the information server in accordance with the recorded contents of a business procedure database (for example, the business procedure database 12 of the embodiment) which records the business procedure. Business file acquisition processing unit 13) in the form of File conversion means for dividing a file into files of a predetermined data size, adding missing tags and scripts after the division, and recording the file as a segment file with a unique number (for example, the business file conversion method according to the embodiment). The processing unit 16) sequentially transmits the segment files divided by the business file conversion means to the client terminal in numerical order, and temporarily records the input items input from the client terminal in response to the content of each segment file transmission. Terminal relay means (for example, the terminal relay processing unit 18 of the embodiment) for accumulating and storing, and the input items accumulated by the terminal relay means are collectively transmitted to the information server, and a response signal from the information server is transmitted to the client terminal. An information server relay unit (for example, the information server relay processing unit 22 of the embodiment) for relaying is provided. And wherein the door. With the above configuration, it is possible to divide a business file into files of an appropriate size, and to shorten the work processing time for one operation of acquiring a business file from an information server by a client terminal and corresponding data input processing. And

The present invention is characterized in that, in the terminal input support device, the business file conversion means divides the business file into segment files having a data size specified by specification information for each client terminal. With the above configuration, the conversion content of the business file can be adapted to all specifications of a mobile phone or a mobile terminal in which a plurality of types different for each user exist.

According to the present invention, a progress management means (for example, for recording and managing, as status data, the progress of a network service agency business by transmitting a segment file and receiving input items by a terminal relay means) is provided in the terminal input support device. When the communication with the client terminal is resumed after the interruption, the terminal relay unit recognizes the process immediately before the interruption from the status data, further comprising the progress management unit 20) of the embodiment.
Execution is resumed from the interrupted process. With the above configuration, if a line disconnection occurs during input of an item in communication of a mobile phone or a mobile terminal that tends to be unstable due to use of a wireless communication line, or if transmission of an input item fails, After the line is reconnected, it is possible to restart from the middle of the item input. Further, it is possible for one user to take over and execute the service to a plurality of different types of mobile phones, mobile terminals, and even in-house terminals.

The present invention is characterized in that, in the terminal input support device, the information server relay means converts a response signal from the information server into a form designated by specification information for each client terminal and relays the converted signal. . With the above configuration, it is possible to relay information in accordance with all specifications of a mobile phone or a mobile terminal in which a plurality of types different for each user exist.

According to the present invention, an information server (for example, the information server 62 of the embodiment) for providing a network service which is an information service via a computer network and a mobile phone (for example, the mobile phone A2, B3 of the embodiment) are provided.
And a mobile terminal (for example, the mobile terminals A4 and B of the embodiment)
5) A portable terminal comprehensive support system that mediates communication with a mobile phone or a mobile phone or a terminal connection means (for example, the mobile company connection device 42 or the dial-up connection device 43 of the embodiment) that communicates with a mobile terminal; Server connection means for communicating with the server (for example, the WAN connection device 4 of the embodiment)
4. Internet connection device 45) and a part of the network service provided through the server connection means are individualized for a mobile phone or a portable terminal and provided through the terminal connection means, or the server connection means and the terminal An individualizing means (for example, the processing device 41 of the embodiment) for mediating the information to be communicated to a mobile phone or a portable terminal by mediating the communication of the connecting means is provided. With the above configuration, for example, information on an in-house network service configured by a LAN or a WAN for each company or information on a computer network such as the Internet is specified to a user of a mobile phone or a mobile terminal by a specification for each terminal. It is possible to provide the information collectively by using the information converted into the form.

According to the present invention, in the portable terminal comprehensive support system, the individualizing means is constituted by the terminal input support device according to any one of claims 1 to 5. With the above configuration, in all the network services, the business file is divided into files of an appropriate size, and the business processing time per acquisition of the business file from the information server by the client terminal and the data input processing corresponding thereto is performed. Or make the conversion contents of the business file compatible with all specifications of mobile phones and mobile terminals that have different types for each user, and furthermore, the use of wireless communication lines tends to be unstable. If a line disconnection occurs during the entry of an item in communication with a mobile phone or a portable terminal, or if the transmission of the entered item fails, restarting from the middle of the item entry after reconnecting, and at the same time, one user Makes it possible to take over the service to a plurality of different types of mobile phones, mobile terminals, and even in-house terminals and execute the service.

According to the present invention, in the above-mentioned portable terminal comprehensive support system, the terminal connecting means is a means for connecting to a communication network of a portable telephone company that supervises the portable telephone (for example, the portable company connecting device 42 in the embodiment) or a portable portable telephone. Connection means for receiving a dial-up connection from a terminal (for example, dial-up connection device 43 in the embodiment), and server connection means for a connection device with a WAN established for each company (for example, WAN connection device 44 in the embodiment) Or an Internet connection device (for example, the Internet connection device 4 of the embodiment)
5). With the above configuration, it is possible to provide a network service using information in a form specified by a specification for each terminal regardless of a connection form of a mobile phone or a mobile terminal and a connection form of an information server. Furthermore, by separating a WAN connection device and an Internet connection device constructed for each company, it is possible to separate the Internet used by an unspecified number of users from the WAN used by a specific user. Make it possible.

The present invention provides a mobile phone to an information server that provides a network service, which is an information service via a computer network, and a terminal input for mediating data communication from a client terminal including the mobile terminal and mediating communication. A recording medium on which a support program is recorded, wherein the terminal input support program is a business file acquisition process for acquiring a business file required for the network service from an information server according to the recorded contents of a business procedure database in which a business procedure is recorded, A business file conversion process that divides the business file acquired by the business file acquisition process into files of a predetermined data size, adds a tag or script missing after the division, and records it as a segment file with a unique number. , Business file conversion processing split The segment file sequentially transmitted in numerical order to the client terminal, each of the transmission of segment files, and a terminal relay processing for storing the temporarily recorded input item inputted from the client terminal in response to the content,
The input items accumulated by the terminal relay process are collectively transmitted to the information server, and the information server relay process of relaying a response signal from the information server to the client terminal is performed by the computer.

[0013]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram illustrating the configuration of the present embodiment. In FIG.
Is a terminal input support device for explaining the present embodiment, which uses a company network service via the terminal input support device 1 and has a mobile phone A2 and a mobile phone B having different specifications.
3. Client terminal such as mobile terminal A4 and mobile terminal B5 and corporate system 6 for providing in-house network service
Mediates communication between and.

The terminal input support apparatus 1 includes a user database 11, a business procedure database 12, a business file acquisition processing unit 13, and a mediation business file recording unit 1.
4, a terminal information database 15, a business file conversion processing unit 16, a converted segment recording unit 17, a terminal relay processing unit 18, an input item cache recording unit 19,
A progress status management unit 20, a work status data recording unit 21,
And an information server relay processing unit 22. The user database 11 is a database in which a user name and a password for user authentication for a user to access the terminal input support device 1 are recorded. In addition, communication-related information such as the type information of the mobile phone or the mobile terminal used by the user as the client terminal and the communication speed used may be recorded in advance for each user. The business procedure database 12 is a database that records information defining which business file is required for the service requested by the user from the client terminal among the in-house network services provided by the enterprise system 6. The business file acquisition processing unit 13 is a processing unit that acquires a business file corresponding to the service requested by the user from the client terminal from the enterprise system 6. The mediation business file recording unit 14 is a recording unit that records a business file necessary for the requested service acquired by the business file acquisition processing unit 13 from the enterprise system 6. The terminal information database 15 is a database that records specification information such as the resolution of each mobile phone or each mobile terminal used as a client terminal, the amount of data that can be displayed per screen, and the communication speed.

The business file conversion processing unit 16 records the type information of the mobile phone or mobile terminal used by the user, which is recorded in the user database 11 or input by the user, and the terminal information database 15. To information corresponding to the specifications of each mobile phone and each mobile terminal described above,
This is a processing unit that converts business files. The converted segment recording unit 17 is a recording unit that records the business file converted by the business file conversion processing unit 16 as a converted segment. The terminal relay processing unit 18 transmits the converted segment recorded in the converted segment recording unit 17 to the client terminal described above, records the input information transmitted from the client terminal as temporary storage data, and A processing unit that performs agency work. The input item cache recording unit 19 is a recording unit of the above-mentioned temporary storage data of the input information recorded by the terminal relay processing unit 18. The progress management unit 20 is a processing unit that records and manages the progress of the agency work performed by the terminal relay processing unit 18 as status data. The work status data recording unit 21 is a recording unit of the above-described status data recorded by the progress management unit 20. The information server relay processing unit 22 transmits the input information transmitted from the client terminal described above and recorded in the input item cache recording unit 19 as temporary storage data to the enterprise system 6, and transmits a response signal from the enterprise system 6 to the terminal. A processing unit that converts the data into a form corresponding to the specifications of each of the above-described mobile phones and mobile terminals recorded in the information database 15 and relays the data to each client terminal. Further, the enterprise system 6 includes a business file recording unit 31 necessary for the business provided by the in-house network service, and an information server 32 that provides the in-house network service by using the business files recorded in the business file recording unit 31. Have been.

The user database 11, the business procedure database 12, and the mediation business file recording unit 14
, The terminal information database 15, the converted segment recording unit 17, the input item cache recording unit 19, and the work state data recording unit 21 include a non-volatile memory such as a hard disk device, a magneto-optical disk device, a flash memory, It is assumed that it is configured by a computer-readable and writable recording medium using a volatile memory such as a RAM (Random Access Memory) or a combination thereof. Further, for those whose recording contents are known in advance, such as the user database 11, the work procedure database 12, and the terminal information database 15, a recording medium such as a CD-ROM, which can be read only, may be used.

The business file acquisition processing unit 13, the business file conversion processing unit 16, the terminal relay processing unit 18,
The progress management unit 20 and the information server relay processing unit 22
Each of them may be realized by dedicated hardware, or may be configured by a memory and a CPU (Central Processing Unit), and load and execute a program for realizing the functions of the above-described units into the memory. Thus, the function may be realized.

It is assumed that an input device, a display device, and the like (both not shown) are connected to the terminal input support device 1 as peripheral devices. Here, the input device refers to an input device such as a keyboard and a mouse. The display device refers to a CRT (Cathode Ray Tube) display device, a liquid crystal display device, or the like.

Next, the operation of the present embodiment will be described with reference to the drawings. First, the operation of the terminal input support device 1 of the present embodiment will be described with reference to the flowchart of FIG. 2, the terminal input support device 1 receives a connection request from a client terminal such as a mobile phone A2, a mobile phone B3, a mobile terminal A4, or a mobile terminal B5 (step S1). Upon receiving the connection request from the client terminal, the terminal relay processing unit 18 authenticates the user who has requested the connection using the user information recorded in the user database 11 (Step S2). Next, the progress management unit 20 refers to the work status data recording unit 21 and determines whether there is any work being processed (step S3). In step S3, when there is no work being processed (N in step S3)
O), a business start request is received from the client terminal (step S4). Here, it is assumed that the business start request includes a “business identifier” for distinguishing the business type. The business file acquisition processing unit 13 that has received the business start request obtains the business file necessary for the business from the information server 32 of the enterprise system 6 with reference to the business procedure database 12, and obtains the business file recording unit for mediation 14.
(Step S5).

Next, the business file conversion processing unit 16 refers to the terminal data recorded in the terminal information database 15 and converts the business file acquired in step S4 according to the terminal type of the client terminal used by the user. hand,
For example, conversion of business files such as content description language conversion, character arrangement change, and reduction of image data amount is performed (step S6). Here, as shown in FIG. 3A, the terminal data recorded in the terminal information database 15 associates the display terminal name distinguished by the ID number with its resolution and the upper limit of the data amount per screen. Data and Figure 3
As shown in FIG. 3B, there is a communication terminal name distinguished by an ID number different from that in FIG. 3A and data relating the communication speed. FIG. 3A mainly shows data related to a mobile terminal not including a wireless unit, and FIG. 3B mainly shows data related to a wireless terminal used as a modem. The type information of the mobile phone or the mobile terminal used by the user is used as follows: (1) If the message transmitted by the client terminal includes information for specifying the type of the terminal, it is used. (2) Immediately after the connection is started, the user is made to make a selection in a menu or the like. (3) Information for specifying the type of the terminal corresponding to the user account is recorded in the user database 11, and the type of the terminal is specified from the user authentication information. Is used. Instead of using the terminal information database 15, the specification information of the mobile phone or the mobile terminal may be directly exchanged instead of the type information of the mobile phone or the mobile terminal used by the user.

Next, the business file conversion processing unit 16 that has performed the business file conversion executes segmentation of the business file and records it in the converted segment recording unit 17 (step S7). The details of the segmentation of the business file will be described later with reference to FIG. When the segmentation of the business file is completed, the terminal relay processing unit 18
Registers the business process status data in the work status data recording unit 21 (step S8), and starts transmitting the converted segment to the client terminal (step S9).
Here, the status data recorded in the work status data recording unit 21 includes, as shown in FIG. 4, a task type and its user name distinguished by an ID number uniquely assigned to each task process, and the user's name. This is data recorded by associating a display terminal and a communication terminal used, as well as a value indicating the number of all converted segments indicating the progress and the number of converted segments transmitted. Next, the terminal relay processing unit 18 receives an input item input from the client terminal in response to the content of the transmitted converted segment (step S10),
The input information is recorded in the input item cache recording unit 19 as temporary storage data of the input information (step S11).

The progress management unit 20 updates the status data of the work status data recording unit 21 in accordance with the current progress of the business process based on the segment identifier of the converted segment and the like (step S12). ). And
It is determined whether the transmitted converted segment is the last segment (step S13). If it is not the last segment (NO in step S13), the next converted segment is transmitted (step S14), and then step S10 is performed. Then, the above operation is repeated from the reception of the input item transmitted from the client terminal. In step S13, if the transmitted converted segment is the last segment (YES in step S13), the information server relay processing unit 22 collectively stores the input items stored in the input item cache recording unit 19 in the corporate system. 6 is substituted as an input value of the original script provided by the information server 32, and transmitted to the information server 32 of the enterprise system 6 (step S15). Next, the information server 3 of the company system 6
2 receives a response obtained by processing the original script transmitted (step S16), converts the response to a form corresponding to the terminal type, and transmits the converted form to the client terminal (step S17).
Then, the progress status management unit 20 stores the work status data recording unit 2
1 to delete the status data of the business process (step S18), and the process ends.

On the other hand, in step S3, if there is a task in the middle of processing (YES in step S3), the task file acquisition processing unit 13 refers to the status data recorded in the work status data recording unit 21 (step S19). From the information server 32 of the enterprise system 6 or the intermediary business file recording unit 14, an untransmitted portion of the business file required for the business is acquired, and the intermediary business file recording unit 14 is acquired.
(Step S20). Next, the business file conversion processing unit 16 refers to the terminal data recorded in the terminal information database 15 and, for example, in the content description language for the non-transmitted business file acquired in step S20 according to the terminal type. Conversion of business files, such as conversion, change of character arrangement, and reduction of image data amount, is performed (step S21). Next, the business file conversion processing unit 16 that has performed the conversion of the business file performs segmentation of the business file and records it in the converted segment recording unit 17 (step S22). The details of the segmentation of the business file will be described later with reference to FIG. When the segmentation of the business file of the untransmitted portion is completed, the terminal relay processing unit 18 updates the status data of the business process recorded in the work status data recording unit 21 (step S23), and converts the converted segment data to the client terminal. Is resumed (step S24). Thereafter, the process proceeds to step S10, and the above-described operation is performed after receiving the input item transmitted from the client terminal.

Next, the segmentation operation of the business file of the terminal input support apparatus 1 will be described with reference to the flowchart of FIG. First, the business file conversion processing unit 16 calculates the maximum size of the segment to be divided with reference to the terminal data recorded in the terminal information database 15 (Step S31). When the maximum segment size is determined, the contents of the business file recorded in the mediation business file recording unit 14 are analyzed, and the input items are divided so that each segment after division becomes smaller than the maximum segment size (step S32). Here, FIG. 6A shows an example in which the business file is divided into segments having a maximum segment size or less. Next, the divided segment is divided as shown in FIG.
For TML (Hyper Text Markup Language) files, add necessary start tags, end tags, headers, etc., and modify the contents of each segment so that the segmented segments are properly displayed on the client terminal side Is added (step S33).

Further, the terminal relay processing section 18 stores the input items input from the client terminal in response to the contents of the transmitted converted segments in the input item cache recording section 19, for example, by inputting the input items. Operation buttons such as the processing request button 100 to be stored in the input item cache recording unit 19 are added (step S34). Also,
At the end of each segment, a script for downloading the next segment is added so that each segment is displayed in the correct order on the client terminal side (step S3).
5). Next, it is determined whether or not the file that has been subjected to the segmentation is a business file that is being processed (step S3).
6) If the business file is not being processed (step S)
(NO at 36), a unique segment identifier is assigned to the converted segment, and the converted segment is recorded in the converted segment recording unit 17 (step S37). In step S36, if the segmented file is a business file that is being processed (YES in step S36), the converted segment recording unit 17 is added to the converted segment.
Is added to the segment identifier having continuity with the previous segment identifier recorded in the converted segment recording unit 17 and recorded in the converted segment recording unit 17 (step S38).

Next, a portable terminal comprehensive support system using the terminal input support device described in the above embodiment will be described with reference to the drawings. This system transfers some of the in-house network services of multiple companies to a mobile terminal comprehensive support system to customize business files for mobile phone and mobile terminal users of each company, or to integrate mobile phones and mobile terminals with each company system This is an example of a system that mediates communication processing of an information server and customizes communication processing for mobile phone and mobile terminal users of each company. FIG.
It is a block diagram explaining the portable terminal comprehensive support system using the terminal input support device of this embodiment. In FIG. 7, reference numeral 40 denotes a mobile terminal integrated support system to which the terminal input resume device is applied, and the mobile phone company A
51, a mobile phone A2 via the mobile phone A51, a mobile phone B3 via the mobile phone company B52, or a mobile terminal A4 or a mobile terminal B5 directly dial-up IP connected to the A company WAN60;
Company B WAN70, Company C WAN80, Internet 90
And relay communication with the corporate system of each company or the Internet.

Also, the portable terminal comprehensive support system 40
Business file acquisition processing unit 13, business file conversion processing unit 16, terminal relay processing unit 18, progress management unit 20, information server relay processing unit 2 that executes processing of the terminal input support device
2 is provided. The processing device 41 communicates with each of the above-described mobile phones via the mobile-company connection device 42 serving as an interface for transmitting and receiving signals to and from the mobile phone company, or directly dial-up IP-connects the mobile terminal via a telephone line or a mobile phone. Dial-up connection device 4
4 and communicate with each of the above-mentioned portable terminals. On the other hand, the processing device 41 analyzes the network service of the company to which the user of the mobile phone or the mobile terminal belongs based on the contents of the destination of the message to be communicated, and transmits / receives a signal to / from the WAN constructed by the company. It communicates with the WAN of each company via the device 44 or communicates with the Internet via the Internet connection device 45. The user authentication information 46 includes information for the processing device 41 to confirm whether the user of the mobile phone or the mobile terminal has the right to use the mobile terminal integrated support system 40, Good internet service and corporate WAN
And the user database 11 of the above-mentioned terminal input support apparatus 1 which records a user name and a password for user authentication.

The in-house service information A47a, the in-house service information B47b, and the in-house service information C47c include information necessary for the processing device 41 to customize the in-house service for each company for mobile phone and mobile terminal users, A part of the information used by the service is recorded, and the operation procedure database 12, the intermediary operation file recording unit 14, the converted segment recording unit 17, and the input item cache recording unit of the terminal input support device 1 are recorded. 19
And a work state data recording unit 21. Here, the in-house service information A47a contains the company A WAN60,
It is assumed that the in-house service information B47b records the information of the B company WAN70 and the in-house service information C47c records the information of the C company WAN80. Further, the mobile terminal information 48 records specification information such as display capabilities, processing capabilities, and communication speeds of mobile phones and mobile terminals, and content conversion rules for each mobile phone and mobile terminals. The terminal information database 15 of the support device 1 is included. Further, the connection / communication monitoring information 49 records a connection log, a communication log, and recent communication data of each user, and the processing device 41 disconnects the line connection due to a line problem during the execution of the service. In this case, using the information recorded in the connection / communication monitoring information 49, the line connection is restored to the state immediately before disconnection.

In addition, if the line connection is disconnected during the service at the user's will, the user work information 50 includes
Alternatively, when the line connection is disconnected due to a line problem during the execution of the service, resume processing data for resuming communication / service from the stage of interruption when the line is reconnected is recorded. Here, according to the technology disclosed in Japanese Patent Application Laid-Open No. 08-340308, the resume processing data is a control used to synchronize the communication processing stages between the calling side and the called side when starting communication. This is data and describes what kind of communication processing the calling side is going to perform with the called side after the line connection. In particular,
Communication process data ID, number of processes, process number, and FC
S (frame check sequence) and the like. The communication process data ID is a unique number given when the calling process generates the resume process data so that the terminal and the server recognize the same resume process data. The number of processes indicates the number of processing stages included in the entire communication process when data transmission from the calling side and data transmission from the called side are defined as one processing stage. The processing number describes which processing stage has already been completed out of the number of processing, and it is set to zero when starting communication for the first time, and at the point of interruption when restarting communication that was interrupted. Is set to the number of processed stages. The calling side and the called side exchange these resume processing data with each other, and synchronize the processing number with the processing stage on the side where the processing is delayed.

A company WAN60, B company WAN70,
The company C WAN 80 is a company system of each company. If the company A WAN 60 is described as an example, company A company information 61 in which services and information provided by the company system are recorded, and an information server 62 for providing network services And an in-house terminal 63 using the information server 62, and a support system connection device 64 for connecting the A company WAN 60 to the portable terminal comprehensive support system 40.

Next, the relay processing operation of the portable terminal integrated support system 40 will be described with reference to the flowchart of FIG.
In FIG. 8, the processing device 41 of the mobile terminal comprehensive support system 40 includes a mobile phone A2, a mobile phone B3, and a mobile terminal A.
4. A connection request from a client terminal such as the mobile terminal B5 is received, and monitoring of the connection status and communication status of the client terminal is started (line connection) (step S51). After the line is connected, user authentication is performed using the information recorded in the user authentication information 46 (step S52). Next, (1) If the message transmitted by the client terminal includes information for specifying the type of the terminal, the information is used. (2) Immediately after the connection is started, the user is made to make a selection in a menu format or the like. (3) Information for specifying the type of the terminal corresponding to the user account is recorded in the user database 11, and the type of the terminal is specified from the user authentication information. The type of the client terminal is determined using one of the methods (step S53). When the type of the client terminal can be confirmed, the resume processing data recorded in the user work information 50 is confirmed, and if the user has previously connected to the center, there is no service in the process of being carried out, or the user is requested to carry out a new service. The service is displayed to the user as to whether or not the service is provided (step S54).

Next, a service menu is prepared and the user selects the service menu. For example, the service start URL (Uniform Resource Loc) recorded in the in-house service information A47a, the in-house service information B47b, and the in-house service information C47c.
ator), and recognizes that the user starts the service (step S55). In the case of a service interrupted in the course of implementation, the service returns to the middle of the service using the resume processing data recorded in the user work information 50. When the user starts the service, the in-house service information A47a and the in-house service information B4
7b, based on the information recorded in the in-house service information C47c, perform the input support processing of the client terminal such as the segmentation of the business file and the transmission and reception of the converted segments and the input items, for example (step S56). Also, the information / content form is converted into a form suitable for the information server 62 and each client terminal, and the information server 6
2 and a message relay process between each client terminal (step 57). Then, the service use history is added to the user work information 50, and the service is terminated (step S58). Next, the service performed by the user is confirmed and the user information is updated (step S59), and the monitoring of the connection status and the communication status of the client terminal is terminated (line disconnection) (step S60).

Next, the relay interruption operation of the portable terminal integrated support system 40 will be described with reference to the flowchart of FIG.
First, it is determined whether or not the interruption is an intentional interruption of the user (step S61). In step S61, when the interruption is not due to the user's will (step S61).
61), recorded in the connection / communication monitoring information 49,
Using the connection log, communication log, and recent communication data of each user, the processing device 41 attempts to restore the line connection to the state immediately before disconnection (step S62). If the line has not been restored, the service use history is stored in the user work information 5.
0, and terminates the service (step S63).
In step S61, if the interruption is due to the user's intention (YES in step S61), the process proceeds to step S63, where the service use history is added to the user work information 50, and the service is terminated (step S6).
3). Next, the progress of the service is recorded in the user work information 50 as resume processing data (step S6).
4), the monitoring of the connection status and the communication status of the client terminal ends (step S65).

The terminal input support device 1 and the portable terminal comprehensive support system 40 described above record a program for realizing their functions on a computer-readable recording medium, and store the program recorded on this recording medium. Is loaded into the computer system and executed,
The function of each device described above may be realized.

Here, the "computer system" includes an OS and hardware such as peripheral devices.
If a WW (World Wide Web) system is used, a homepage providing environment (or display environment) is also included. The "computer-readable recording medium" is a floppy (registered trademark) disk, a magneto-optical disk, a ROM, a CD-ROM.
And a storage device such as a hard disk built in a computer system. Further, a “computer-readable recording medium” refers to a medium that dynamically stores a program for a short time, such as transmitting a program via a computer network such as the Internet or a communication line such as a telephone line. (Transmission medium or transmission wave), in which case a program holding a program for a certain period of time, such as a volatile memory in a computer system serving as a server or a client, is also included.

The above-mentioned program may be for realizing a part of the above-mentioned functions, and may be for realizing the above-mentioned functions in combination with a program already stored in a computer system, that is, a so-called program. It may be a difference file (difference program).

[0037]

As described above, according to the present invention, in a network service or an Internet service provided by a company, the customization of information for a mobile phone or a mobile terminal carried by an employee can be performed not by each company but by a mobile terminal comprehensive support system. , The effect of reducing the cost of customizing information can be obtained. In addition, when an analog telephone line or a mobile phone is connected to a mobile terminal and a dial-up IP connection is made to the ISP to access the Internet, or when the Internet is accessed through a mobile phone company using a mobile phone dedicated protocol, a mobile phone or a mobile phone is used. It is possible to use the same network service anywhere without taking into account the connection form.

Further, when a user of a mobile phone or a mobile terminal uses a network service from a plurality of types of mobile phones or mobile terminals, or interrupts the work in the middle, the subsequent work is performed by another type of mobile phone or mobile terminal. If the line disconnection occurs during the entry of items in communication of mobile phones and mobile terminals that tend to be unstable due to the use of wireless communication lines, or If the transmission of the input item fails, the item can be restarted from the middle of the item input after the reconnection, so that the use efficiency and the work efficiency of the network service can be improved. In addition, in the case where the in-house network service and the service on the Internet are simultaneously used from the mobile phone / portable terminal while going out, there is an effect that security can be secured densely.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a terminal input support device according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating an operation of the terminal input support device of the embodiment.

FIG. 3 is a diagram showing terminal data recorded in a terminal information database of the terminal input support device of the embodiment.

FIG. 4 is a diagram showing status data recorded in a work status data recording unit of the terminal input support device of the embodiment.

FIG. 5 is a flowchart illustrating a segmentation operation of a business file of the terminal input support device of the embodiment.

FIG. 6 is a schematic diagram illustrating a segmentation operation of a business file of the terminal input support device of the embodiment.

FIG. 7 is a block diagram illustrating a configuration of a portable terminal integrated support system according to the embodiment.

FIG. 8 is a flowchart illustrating a relay processing operation of the portable terminal integrated support system of the embodiment.

FIG. 9 is a flowchart illustrating a relay suspension operation of the mobile terminal integrated support system according to the embodiment.

[Explanation of symbols]

 Reference Signs List 1 terminal input support device 2 mobile phone A 3 mobile phone B 4 mobile terminal A 5 mobile terminal B 12 business procedure database 13 business file acquisition processing unit 16 business file conversion processing unit 18 terminal relay processing unit 20 progress management unit 22 information server Relay processing unit 32 Information server 40 Mobile terminal comprehensive support system 41 Processing device 42 Mobile company connection device 43 Dial-up connection device 44 WAN connection device 45 Internet connection device 62 Information server

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Tsutomu Ohori 3-3-3 Toyosu, Koto-ku, Tokyo Inside NTT Data Corporation (72) Inventor Akira Saito 3-chome, Toyosu, Koto-ku, Tokyo No. 3 No. 3 F-term in NTT Data Corporation (reference) 5K067 AA34 BB04 BB21 DD51 EE02 EE10 EE16 FF02 HH22 HH23 5K101 KK02 KK16 LL02 LL11 MM05 MM07 NN18 NN22 NN25 PP03 PP05 U06 SS07 RR05

Claims (8)

[Claims] 1. A terminal input support device for performing data input support from a client terminal including a mobile terminal and a mobile terminal to an information server providing a network service which is an information service via a computer network and mediating communication. According to the recorded contents of the business procedure database that records the business procedure, a business file acquisition unit that acquires a business file required for the network service from the information server, a business file acquired by the business file acquisition unit,
A business file conversion unit that divides the data into a file having a predetermined data size, adds a tag or script that is insufficient after the division, and records the file as a segment file with a unique number; and a segment file divided by the business file conversion unit. Is sequentially transmitted to the client terminal in numerical order, and each time the segment file is transmitted, terminal relay means for temporarily recording and accumulating input items input from the client terminal in response to the content thereof, An information server relay unit for transmitting the stored input items to the information server in a lump and relaying a response signal from the information server to the client terminal. . 2. The terminal input support apparatus according to claim 1, wherein the business file conversion unit divides the business file into segment files having a data size specified by specification information for each client terminal. . 3. The status of the progress of the agency service of the network service by transmitting the segment file and receiving the input items performed by the terminal relay means is recorded as status data.
When the communication with the client terminal is resumed after the interruption, the terminal relay unit recognizes a process immediately before the interruption from the status data, and resumes the execution from the interrupted process. The terminal input support device according to claim 1 or 2, wherein 4. The information server relay unit converts a response signal from the information server into a form specified by specification information of each client terminal and relays the converted signal. A terminal input support device according to any one of the above. 5. A portable terminal comprehensive support system that mediates communication between an information server that provides a network service, which is an information service via a computer network, and a mobile phone or a mobile terminal, wherein the mobile phone or the mobile phone Terminal connection means for communicating with a terminal, server connection means for communicating with a plurality of information servers of the network service, a part of the network service provided via the server connection means, Individualized for mobile terminals and provided through the terminal connection means, or mediates communication between the server connection means and the terminal connection means, and personalizes information to be communicated for the mobile phone or the mobile terminal. An integrated mobile terminal support system, comprising: 6. The portable terminal comprehensive support system according to claim 5, wherein said individualizing means is constituted by the terminal input support device according to any one of claims 1 to 4. 7. The terminal connection unit is a connection unit with a communication network of a mobile phone company that supervises a mobile phone, or a connection unit that receives a dial-up connection from a mobile terminal. 7. The integrated portable terminal support system according to claim 5, wherein the portable terminal integrated support system is a constructed WAN connection device or an Internet connection device. 8. A terminal input support program for supporting data input from a mobile phone and a client terminal including a mobile terminal to an information server which provides a network service which is an information service via a computer network, and mediating communication. The terminal input support program, according to the recorded content of the business procedure database recorded business procedure, business file acquisition processing to obtain a business file required for the network service from the information server, The business file acquired by the business file acquisition process,
A business file conversion process of dividing the file into a file of a predetermined data size, adding missing tags and scripts after the division, and recording as a segment file with a unique number; a segment file divided by the business file conversion process Are sequentially transmitted to the client terminal in numerical order, and each time the segment file is transmitted, a terminal relay process for temporarily recording and accumulating input items input from the client terminal in response to the content thereof; and Transmitting the accumulated input items to the information server in a lump, and relaying a response signal from the information server to the client terminal. Possible recording medium.