JP2002007805A - Electronic commerce system and method - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide an electronic commerce system and a method that allow a user to purchase shoes one by one through a network such as the Internet without mistaking the right and left. An electronic commerce system is connected to a terminal on a user side via the Internet. Information presentation processing system 101 of this electronic commerce system
Refers to the merchandise information 105 and the stock information 106, and presents information on a merchandise composed of a pair of right and left sets to the user terminal 300 as merchandise information. Order processing system 102
With reference to the customer information 107 and the size information 108, an order is received from the user for one of the left and right products. The information confirmation processing system 103 allows the user to confirm whether the ordered product is left or right.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic commerce system using a network such as the Internet, and more particularly, to a technique for trading a pair of left and right products such as shoes on a network.

[0002]

2. Description of the Related Art Conventionally, when selling a product composed of a pair of left and right pairs, such as shoes, it is common to sell shoes of the same size on the left and right, with one pair of shoes for the left leg and the right leg. It is customary. In general, when purchasing shoes, the size of the shoe is generally determined by the user actually wearing the shoe and judging whether or not it is suitable for him or her from the sense of comfort or the like. 2. Description of the Related Art In recent years, various types of electronic commerce have been generally performed via a network such as the Internet, and shoes have been attracting attention as a target of electronic commerce.

[0003]

By the way, products made of a pair of left and right sets such as shoes are different from general products,
Depending on the use condition, only one of the left and right is worn and can not withstand use, or if only one is lost, it will not be used as a shoe even if the other is usable . Therefore, in this case, the remaining one which is still usable must be discarded.

[0004] Further, for example, when people who have different sizes of right and left feet purchase shoes, it is customary to select a pair of shoe sizes according to one of the larger feet. Therefore, according to the conventional sales method in which shoes can be purchased only in the same size on both the left and right, the consumer is required to purchase shoes in which the size of the shoe is larger for the smaller foot and which is not suitable for one foot. I have no choice. In addition, when a person who has different sizes of the right and left feet wants to purchase shoes that match the size of both feet, two pairs of shoes having different sizes must be purchased. In this case, there is no need for a pair of shoes for the right foot and a pair of shoes for the left leg, and a pair of shoes for the right leg and a pair of shoes for the right leg, which must be discarded. Furthermore, consumers could not buy their favorite shoes without a size that fits their feet.

The present invention has been made in view of the above circumstances, and it is possible for a user to purchase a product consisting of a pair of left and right sets one by one through a network such as the Internet without mistaking the left and right. An electronic commerce system and method are provided.

[0006]

In order to solve the above-mentioned problems, the present invention has the following arrangement. That is, the electronic commerce system according to the present invention is an electronic commerce system for trading a product composed of a pair of right and left sets through a predetermined communication network, wherein information on the product to be traded is provided to the user as product information. An information presentation processing system to be presented (for example, a component corresponding to the information presentation processing system 101 described later) and an order processing system (eg, an order processing system 102 described later) for receiving one of the left and right products from the user.
And an information confirmation processing system (for example, a component corresponding to the information confirmation processing system 103 described later) for allowing the user to confirm whether the ordered product is left or right.
It is characterized by including.

[0007] The information presentation processing system is characterized in that at least the type, size, color and image of the product are presented as the product information. The information presentation processing system displays a scheduled delivery date for an out-of-stock product by referring to a table indicating a relationship between the type of the product and the number of shipping days. The order processing system requests the user to input foot size information, and specifies a product size suitable for the user based on the foot size information input by the user. I do.

[0008] The order processing system may be configured such that the size of a product suitable for the user is within a predetermined allowable range even if the size of the product is other than the size of the product specified in the product information. It is characterized by receiving orders as orders. The information confirmation processing system is characterized in that, for each product, an alarm is issued when only one of the ordered products is received. The information confirmation processing system refers to customer information registered in advance and issues an alarm when the size of the ordered product does not match the content of the customer information.

Further, an electronic commerce method according to the present invention is an electronic commerce method for trading commodities comprising a pair of right and left sets through a predetermined communication network,
(A) a first step (for example, an element corresponding to step S01 to be described later) for presenting information on a product to be traded to a user as product information, and (b) receiving an order from the user for one of the left and right products. Second step (for example, elements corresponding to steps S02 to S07 described later)
And (c) a third step (for example, an element corresponding to step S08 to be described later) for allowing the user to check whether the ordered product is left or right.

[0010] In the first step, at least the type, size, color and image of the product are presented as the product information. In the first step, the scheduled delivery date of the out-of-stock product is displayed with reference to a table indicating the relationship between the type of the product and the number of shipping days. In the second step, the user is requested to input information related to the type, size, color, and left / right of the product, and based on the information input by the user, the size of the product that matches the user is determined. It is characterized by specifying.

[0011] In the second step, an order is received as an easy order within a predetermined allowable range even if the size of the product is not specified in the product information. In the third step, an alarm is issued for each product when the ordered product is only one of the products. The third step is characterized by referring to customer information registered in advance and issuing an alarm when the size of the ordered product does not match the content of the customer information.

[0012]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows a configuration of a network to which an electronic commerce system according to this embodiment is applied. An electronic commerce system 100 shown in FIG. 1 is a product (hereinafter, referred to as a pair of left and right assembled products such as shoes, socks, and gloves) via the Internet (predetermined communication network) 200.
The information presentation processing system 101, the order processing system 102,
It is configured to include an information confirmation processing system 103 and an auxiliary processing system 104. The e-commerce system 100 is built on a Web server, for example, and is connected to a terminal 300 of a general user (consumer) via the Internet 200. In this embodiment, electronic commerce is performed via the Internet. However, the present invention is not limited to this, and the present invention can be applied to any network.

Here, the information presentation processing system 101 executes a process for presenting information on a combined product such as shoes to be traded to a user as product information.
The order processing system 102 includes, among the left and right products
A process for receiving an order for one of the left and right products from the user is executed. The information confirmation processing system 103 executes processing for allowing the user to confirm whether the ordered product is left or right. The auxiliary processing system 104 executes processing relating to auxiliary procedures such as delivery and settlement. Also, this electronic commerce system 100
Are product information 105, stock information 106, customer information 10
7. It has a database consisting of size information 108.

FIG. 2 shows merchandise information 105 and stock information 10.
6, a configuration example of each information file of customer information 107 and size information 108 is shown. Product information 105 shown in FIG.
Is information presented to the user as catalog information, and includes “product code”, “product name”, “applicable size”,
It is composed of items of “acceptable size”, “color”, “item description”, and “image”.

Here, the "product code" is an item representing a product number for specifying the type of product, and the "product name" is
This is an item indicating the name of a product assigned in correspondence with the “product code”. The “applicable size” is an item indicating the size of a product that can be provided as a product, and the “permissible size” is an item indicating an allowable foot size for each product size of the “applicable size”. "Color" is an item representing the color of the product, and "Image" is an item representing information on the design and shape of the product. There is an allowable range for the size of the product, and if the size is not the specified size but is within the allowable range, the product can be manufactured and delivered in an easy order as described later.

The stock information 106 shown in FIG. 2B is detailed information indicating the stock status of each product presented in response to a user request, and includes "product code", "color", "left
It consists of items of "right", "size", "quantity", and "scheduled delivery date". Here, the meanings of the items “product code” and “color” are the same as in the case of the above-described product information. “Left / Right” is an item indicating the left or right of the product, and “Size” is an item indicating the size of the product in stock. The “quantity” is an item indicating the number of commodities in stock, and the “scheduled delivery date” is an item indicating a date when the commodities in stock can be shipped and delivered to the user. In the stock information 106, the "product code" and the "scheduled delivery date" constitute a table (hereinafter, referred to as a "delivery date table") indicating the relationship between the type of product and the number of shipping days.

The customer information 107 shown in FIG. 1C is personal information collected and stored from a customer who is a user of this system, and includes "customer code", "name", "address", and "T".
EL (telephone number) "," e: mail (e-mail address) "," foot measurement size "," shoes, socks "," gloves "," delivery destination, settlement method ".
Here, “foot measurement size” is an item representing the size obtained by measuring the customer's foot, “shoe, sock” represents the size of shoes or socks used by the customer, and “gloves” "Is an item indicating the size of gloves used by the customer. These items of “foot measurement size”, “shoes, socks”, and “gloves” are divided into “left” and “right” items corresponding to left and right limbs. This customer information 107
Prepared by being classified by children. In this example, "age" and "sex" are not provided as items of the customer information 107, but these items may be added.

The size information 108 shown in FIG.
4 is a table (hereinafter, referred to as a “size table”) indicating a relationship between each size of “foot length”, “foot circumference”, and “foot width” and shoe size. In this example, regarding the item of “foot length”, the length of the shoe and the length of the
m ”and“ mm ”, respectively.
For other items, values in units of “mm” are described. By referring to this size table, for example, “foot length” is 249 mm and “foot circumference” is 249 mm.
mm and “foot width” are 102 mm, “25EE” is obtained as the shoe size. In the item of “foot measurement size” described above, a value required for acquiring a shoe size with reference to this size table is described. The size information 108 is prepared by being classified for men, women, and children.

FIG. 3 shows the measurement site of the above-mentioned “foot measurement size”. As shown in FIG. 3A, the foot length is a length from a point a where a vertical line contacting the protrusion of the heel intersects the floor surface to a point b where a vertical line contacting the tip of the finger intersects the floor surface. It is expressed as The foot width is expressed as a length from the protrusion P1 of the thumb joint to the protrusion P2 of the little finger joint. The foot circumference is expressed as the circumference of the foot including the protrusion P1 of the joint of the thumb and the protrusion P2 of the joint of the little finger.

Next, an e-commerce system 100 according to this embodiment will be described in accordance with the flow charts shown in FIGS.
Will be described by taking as an example a case where the user orders shoes. Here, FIG. 4 shows a flow of the overall operation of the electronic commerce system 100 of the present invention, FIG. 5 shows a detailed flow relating to the commodity information presentation processing (step S01) shown in FIG. 4, and FIG. 4 shows a detailed flow concerning a shoe size specification process (step S04) shown in FIG.

Step S01: First, when there is an access from the user, the electronic commerce system 100 causes the information presentation processing system 101 to display the merchandise information on the object of the electronic commerce on the terminal 300 of the user. Execute Specifically, when a user searches for product information,
The information presentation processing system 101 refers to the product information 105 and the stock information 106, and searches for the type, size,
Rough product information such as color and stock (rough product description)
Is presented (displayed) to the terminal 300 on the user side. As information on inventory presented as the above-mentioned general product information, the number of inventory and delivery date at the manufacturer are displayed. If the stock is out of stock, the expected delivery date considering the production schedule is displayed with reference to the delivery table described above.

The user, besides the general product information,
By clicking a detail display button (not shown), the details of the product information can be confirmed. In this case, the information presentation processing system 101 refers to the product information 105 and displays an image of the product as detailed information. As this image, for example, image information of the product is displayed in a three-sided view, a perspective view, or the like. The contents of the schematic information and the detailed information are not limited to this example, and may be determined arbitrarily. Further, in this example, the merchandise information is hierarchized and displayed in two hierarchies of schematic information and detailed information. However, such information may be displayed on one screen. May be further increased.

Here, a detailed flow for confirming the stock and displaying the expected delivery date will be described with reference to FIG. Step S01A: When presenting the product information to the user, the information presentation processing system 101 refers to the stock information 106 to check the stock of the product. Step S01B: Subsequently, it is determined whether or not there is a stock. Step S01C: When there is no stock, production of ordered shoes is started (order production). The expected delivery date is calculated in consideration of the number of days determined in advance according to the arrangement status of materials and the like.

Step S01D: At this time, a coupon is issued, and the discount is applied to the next purchase to improve the service to the user. Step S01E: In the above step S01B,
When it is determined that there is stock (step S01B: N
O), the entered quantity is subtracted from the stock quantity, and the factory performs production by replenishing only the subtracted quantity (stock replenishment production). Step S01F: Then, the scheduled delivery date obtained from the stock information 106 is displayed, and the user is notified of the delivery date.

Here, the description returns to the flow shown in FIG. After the presentation of the above-mentioned product information, the electronic commerce system 100 executes the following processing (steps S02 to S07) for the order processing system 102 to receive an order for one of the left and right shoes from the user. Step S02: The user selects shoes (products) to order and a color based on the displayed product information.

Step S03: Subsequently, the user inputs the information on the left and right of the shoes to be ordered and the number information. It is also possible to specify shoes of different sizes on the left and right, or only one shoe. At this time, the order processing system 102
Raises an alarm if the ordered product is only one. For example, if the user does not select a pair of left and right shoes for the same product, or does not select the same color for the left and right, the order processing system 102 issues an alarm to this user and The user is notified that only one of the shoes is selected or that the left and right shoes are different, and draws the user's attention. The condition for issuing an alarm is not limited to this example, and an alarm may be issued when it is determined that the purchase is out of a normal purchase mode in which shoes are purchased in a pair of right and left units. Step S04: Subsequently, the order processing system 102 requests the user to input foot size information, and specifies a shoe size suitable for the user based on the foot size information input by the user. Execute the processing of

Here, the processing for specifying the shoe size will be described in detail with reference to FIG. Step S04A: The order receiving system 102 provides the user with foot size measurement guidance for measuring the foot size in order to obtain the user's foot size information. Specifically, guidance is provided to measure the size of each part shown in FIG. Step S04B: The user measures the three sizes of the foot length, the foot width, and the foot circumference for the left and right feet, respectively, according to the foot measurement guidance.

Step S04C: Subsequently, the user inputs the foot size information obtained by the measurement together with the customer information such as the customer name, address, gender and age as shown in FIG. 2 (c). . Step S04D: Subsequently, the order processing system 102 sets the size information 108 based on the foot size information input by the user.
The size of each shoe is calculated by searching the size table for each man / woman / child described in (1).

Step S04E: Subsequently, order processing system 1
02 allows the user to confirm the calculated shoe size information. Also, the order processing system 102 compares the size information 108 and the customer information 107 (“foot measurement size” of the person who has already purchased) for each of the right and left, and issues an alarm if the contents do not match. The user to reconfirm the shoe size information and enter the correct shoe size. This prevents input errors.

When the user knows the shoe size in advance, instead of inputting the foot size information, the shoe size information is directly input on the Internet to enable correction. If the customer information has already been input via the Internet, it is not necessary to perform the input using this function, and the size information included in the displayed customer information is confirmed by inputting the customer code. After this confirmation and correction,
Customer information, foot size information, shoe size information, customer information 1
Register at 07.

Here, the description returns to the flow shown in FIG. Step S05: When the above-described step S04 (specifying shoe size) is completed, subsequently, the order processing system 102 determines whether or not there is a shoe (shoot having a matching size) matching the specified shoe size. Step S06: If there is no shoe of a suitable size, that is, if there is no size specified as product information (step S05: NO), if the product is within the allowable range set for the product, the product is ordered as an easy order. .

Step S07: If there is a shoe of a suitable size in the above-mentioned step S05 (step S05:
YES), the order processing system 102 determines whether or not all the information input by the user has been completed. If the input has not been completed, the process returns to step S02, and the same process is executed for the next product. By selecting the next product and repeating the same operation, the user can select products with different colors in the left and right and products with different left and right. At this time, an alarm is displayed, prompting the user to reconfirm, thereby preventing an input error.

Step S08: Subsequently, the information confirmation processing system 103 executes the above-mentioned steps S02 to S06 by the above-mentioned order receiving processing system 102, and when the selection of the ordered products is completed, the user checks all the selected products. Check the order details. Step S09: As a result of this order confirmation, if the order content is different from the intention of the user (step S09: NO),
The process returns to step S01 described above, and the order processing system 102
Starts the order processing again from the beginning.

Step S10: If there is no problem in the contents of the order in step S09 described above (step S0
9: YES), the auxiliary processing system 104 requests the user to input information on the delivery destination and the settlement method. When the customer information 107 is the same as the delivery destination, there is no need to enter the delivery destination. However, only when the information registered in the customer information 107 is changed, the delivery destination is entered. For the payment method, for example, cash on delivery, credit payment, convenience store payment, and the like can be selected, and the user selects the payment method at the time of ordering.

Step S11: In the case of credit settlement, after the user inputs a card number and a card expiration date, a credit check (credit check) is performed. After this confirmation is completed, an order confirmation e-mail is transmitted to the user, and the contents of the order are notified to the user. Thus, a series of electronic commerce is completed. In the above embodiment,
Although the case where shoes are purchased has been described, the user can purchase socks and gloves through the network in the same manner as shoes.

According to the above-described embodiment, the following effects can be obtained. The first effect is that the consumer has been able to purchase only shoes of the same size on the left and right, such as shoes, gloves and socks, but can purchase products of different sizes on the left and right without mistake. The second effect is that the close cooperation with the manufacturer allows the consumer to grasp the expected delivery date and purchase even when the stock is out of stock. Also,
If the size other than the size specified in the product is within the allowable range, shoes can be manufactured in an easy order. A third effect is that the user can measure the foot size to grasp the optimal shoe size, and the user can purchase shoes suitable for his / her feet. As a result, it is possible to correct the health effects caused by the mismatch between the foot size and the shoe size.

Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments, and the present invention can be implemented even if there is a design change or the like without departing from the gist of the present invention. include. For example, in the above-described embodiment, a case has been described in which a product composed of a pair of left and right braids is set as a trading target. It is also possible.

[0038]

As described above, according to the present invention, information on a product composed of a pair of left and right braids is presented to the user as product information, and either one of the left and right products is ordered from the user. Since the user is allowed to confirm the difference between the left and right of the ordered shoes, the user can purchase a pair of left and right products one by one through the network without the user confusing the left and right. .

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration and an application example of an electronic commerce system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of various information files according to the embodiment of the present invention.

FIG. 3 is a diagram for explaining a method of measuring a foot size (a method of acquiring measured foot size information) according to the embodiment of the present invention;

FIG. 4 is a flowchart showing an overall operation flow of the electronic commerce system according to the embodiment of the present invention;

FIG. 5 is a flowchart showing details of a process for presenting product information (inventory confirmation / delivery date response process) according to the embodiment of the present invention;

FIG. 6 is a flowchart showing details of a process for specifying a shoe size according to the embodiment of the present invention.

[Description of Signs] 100: Electronic Commerce System 101: Information Presentation Processing System 102: Order Processing System 103: Information Confirmation Processing System 104: Auxiliary Processing System 105: Product Information 106: Stock Information 107: Customer Information 108: Size Information 200: Internet 300: Terminal (user side) S01-S12, S01A-S01F, S04A-S0
4E: Step

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Yoji Kurata 5-7-1 Shiba, Minato-ku, Tokyo Inside the NEC Corporation (72) Inventor Tokuo Nakanishi 5-7-1 Shiba, Minato-ku, Tokyo Japan F term (reference) in the electric company 5B049 AA02 BB11 CC05 CC10 DD01 FF01 GG02

Claims (14)

[Claims] 1. An electronic commerce system for trading commodities comprising a pair of left and right products through a predetermined communication network, wherein an information presentation processing system for presenting information on commodities to be traded to a user as product information. An electronic commerce system comprising: an order processing system for receiving an order for one of the left and right products from the user; and an information confirmation processing system for allowing the user to check whether the ordered product is left or right. . 2. The electronic commerce system according to claim 1, wherein the information presentation processing system presents at least a product type, a size, a color, and an image as the product information. 3. The information presentation processing system according to claim 1, wherein the delivery date of the out-of-stock product is displayed with reference to a table showing a relationship between the type of the product and the number of shipping days. E-commerce system. 4. The order processing system requests the user to input foot size information, and specifies a size of a product suitable for the user based on the foot size information input by the user. The electronic commerce system according to claim 1, wherein: 5. The order processing system according to claim 1, wherein the size of the product suitable for the user is within a predetermined allowable range even if the size of the product is other than the size of the product specified in the product information. The electronic commerce system according to claim 1, wherein the order is received as an easy order. 6. The electronic commerce system according to claim 1, wherein the information confirmation processing system issues an alarm for each product when the ordered product is only one of the products. 7. The information confirmation processing system according to claim 1, wherein, when the size of the ordered product does not match the content of the customer information, an alarm is issued with reference to the customer information registered in advance. Electronic commerce system described in. 8. An electronic commerce method for trading commodities comprising a pair of right and left sets through a predetermined communication network, the method comprising: (a) presenting information on commodities to be traded to a user as product information; A first step, (b) a second step of receiving one of the left and right products from the user, and (c) a third step of causing the user to confirm whether the ordered product is left or right. An electronic commerce method comprising: 9. The electronic commerce method according to claim 8, wherein in the first step, at least a type, a size, a color, and an image of a product are presented as the product information. 10. The delivery step according to claim 8, wherein, in the first step, a scheduled delivery date is displayed with reference to a table showing a relationship between the type of the product and the number of shipping days for the out-of-stock product. E-commerce method. 11. In the second step, the user is requested to input information relating to the type, size, color, and left / right of the product, and the user is adapted to the user based on the information input by the user. The electronic commerce method according to claim 8, wherein the size of the product to be specified is specified. 12. In the second step, an order is received as an easy order within a predetermined allowable range, even if the size of the product is not specified in the product information. 8. The electronic commerce method according to 8. 13. The electronic commerce method according to claim 8, wherein in the third step, an alarm is issued for each product when the ordered product is only one of the products. 14. The method according to claim 8, wherein the third step refers to customer information registered in advance and issues an alarm when the size of the ordered product does not match the content of the customer information. E-commerce method described in.