JP2002092147A - Consultant training and activity support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent education from being insufficient for becoming a consultant to acquire ISO certification of individual and support when a client acquires the ISO certification after that, and to enable the client to acquire inexpensive and satisfactory ISO certification. SOLUTION: An individual takes education on consultant training and practical training at a franchise chain (abbreviated as FC hereafter) for acquisition of the ISO certification, after that becomes independent as an FC consultant and obtains information to be required for the ISO certification of the client from an FC support center via the Internet. After completion of the acquisition of the ISO certification of the client, the latest and best certified manuals are collected in the FC support center by acquiring new information to come from its experience and the FC consultant can easily obtain the acquisition of the ISO certification.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a training system for starting a consulting business on an individual basis, and to an activity support system for a consulting business using the Internet thereafter.

[0002]

2. Description of the Related Art The present consulting business, especially IS
Taking the case of O certification acquisition support as an example, there are roughly two business categories. One consulting business is a large consulting company with a large number of staff members who supports large companies with large capital to acquire ISO certification. Because it is a large company, it is possible to assign appropriate personnel to companies that want to obtain ISO certification for various types of customers, and to easily exchange know-how information among personnel in consulting companies. Can be.

[0003] As another consulting business, there is a consulting business which supports the acquisition of ISO certification for small and medium-sized companies. In this consulting business, it depends on the personal qualities, but in general, the company is small in size, so it is easy to turn, it can reach small places, the price is low, and the company wants to get ISO certification quickly. There is an advantage that it can respond flexibly to

[0004]

However, the above-mentioned large consulting companies tend to increase the cost of acquiring ISO certification because they can provide firm information and provide guidance to their customers. Or wait until you start working. For this reason, companies that wish to be certified in a short period of time,
In many cases, it is not suitable for small and medium-sized companies that cannot allocate the number of people for O-certification and small- and medium-sized companies that cannot spend much money for obtaining ISO certification.

[0005] On the other hand, an ISO certified consultant business conducted by an individual has a disadvantage that the consultant of a customer often has little experience of implementing the consultant, and therefore has a small amount of information and little accumulation of know-how. In addition, even if a cooperative where business consultants gather as a horizontal link to exchange information and exchange information, it is difficult to find the information you want because of a small cooperative, or if you are busy with your work, you will go to a meeting. In many cases, information exchange does not go smoothly because they do not come out or check each other. The present invention allows a private consulting business to compete with a major consulting company in terms of information content and accuracy, and
The goal is to make it possible to obtain SO certification at low cost.

[0006]

[Means for Solving the Problems] In order to solve the above problems, on the condition that the applicant for the consultant will be active as a franchise chain (hereinafter abbreviated as FC) consultant for a certain period of time, consultation training and training will be conducted at the FC support center. Take training. The franchise chain referred to here is a franchisor (providing side) that provides a method for the consulting business of acquiring ISO certification (permission to use the franchisor's trademark and trade name, provision of management and sales know-how, provision of consulting know-how, etc.) ) And franchisees (recipients) on a condition that they implement the method. After that, the FC consultant requests the manual required by the FC support center connected to the Internet via the terminal device after the independent opening of the business as a FC consultant, and obtains the information using communication means. At this time, in order to determine whether or not the user is a legitimate FC consultant, the storage means of the data registered and stored in advance as an FC consultant in the FC support center matches the ID and password data entered by the FC consultant. The FC support center has a collation means for judging whether or not there is a check. After it is confirmed by the matching means that he is an FC consultant,
Transfer means for transferring information such as various support manuals and the like stored in the storage means of the support center to the FC consultant for a fee in response to a request from the terminal device. system.

[0007] After receiving various new support manual information sent from the terminal device, the recording means of the FC support center artificially judges publication in the storage means of the FC support center, and a publication permission is issued. If
This is a consultant training and support system characterized by being a system that can be registered in a storage means and provide new information to each FC consultant.

[0008] By inputting a part of the FC consultant customer information and the schedule desired contents to the support server, the FC consultant can receive support support for the schedule of the customer and a list of recommended manuals, and the support server is not recommended. This is a consultant training and support system characterized by providing security when FC consultants try to obtain various ISO certification acquisition support manuals.

[0009]

Embodiments of the present invention will be described below. FIG. 1 is a system diagram showing an example of an embodiment of a consultant training education and support system according to the present invention. First, a prospective consultant 101 receives consultant training 102 at the FC support center on condition that he or she is active as an FC consultant for a certain period of time at independence, and then undergoes practical training 103 with the teacher. This has about a year. In this case, the training period may be longer or shorter depending on the ability of the consultant applicant and the training project at that time.

[0010] The instructor of the FC support center looks at
As an ISO certified consultant, we will become independent at a time when it may be possible to open our business independently. In this case, independence and goodwill were not easily distinguished from the viewpoint of reducing the amount of work of the master when independence as in the conventional apprenticeship system, and from the perspective of a narrow thing that there was a possibility of competing with the master. However, the system in the present invention is a direction that recommends independence.
The details will be described below. Newly opened FC consultant 104
Needs to obtain a customer company 105 who wants to obtain ISO certification. There is no know-how to acquire new customers, and even if there are customers, lack of information, lack of experience, lack of know-how 10
Because the management is likely to get stuck due to 6, the newly opened consultant will become an FC consultant under the umbrella of the FC Support Center together with independence. FC
As a consultant, we will obtain permission to use trademarks and trade names owned by the franchisor FC Support Center, and we will also provide know-how such as management and support methods. The franchisee FC consultant is FC
Perform business under the guidance of the support center. In addition, FC consultants must pay FC fees to the FC support center, and such FC fees include a system that pays a predetermined fee for a number of years according to subsequent sales or a system that pays a fixed monthly fee. Can be considered. In addition, the amount or billing rate may be lowered every year, and the FC may be completely independent at the end, independent of billing and independent.

As an advantage of being under the umbrella of the FC, each FC consultant can use the general Internet 220 shown in FIG. 2 to connect the terminal 201, 202, 203, 204 to the support server 210 at the FC support center.
Login to FC support server using ... 10
7 rights are granted. The terminal may be a general Internet terminal. For login, only a person registered in advance in FC can log in with an ID and a password. When logging in, the FC consultant checks the ID and password entered using the terminal by the FC consultant using the ID and password storage means that are regular registration data at the FC support center, and logs in for an entry that matches the registration data. Allow There is a bulletin board for free information obtained by logging in, and there is also a place where independent persons as FC consultants can exchange information. In addition, you can receive a service for personally providing support for inquiries by electronic mail (E-MAIL) to the FC support center and a schedule support service. As other paid contents, information 108 necessary for ISO certification acquisition, such as a basic manual for ISO certification acquisition, an option manual, an advanced option manual, and a collection of examples by specific industry can be purchased using the Internet. As consulting tools, ISO manuals, videos, photos 5S, quality control manuals, manager aptitude tests, and the like are also posted as paid contents and can be purchased. Depending on the situation of the customer, the FC Support Center can also provide quality management guidance, ISO manager training, improvement activity guidance, etc. as needed, for a fee. An independent FC consultant can purchase and download manuals and materials necessary for this customer from this server, and the customer obtains ISO certification1
09 is repeated until it can be completed successfully.

The process of posting information such as new cases obtained by the FC consultant in the process of obtaining certification on the FC support server will be described in detail with reference to FIG. The FC consultant 310 can buy or sell or lend to the FC support server 210 in the FC support center 301 for a fee. In order for the FC support server 210 to be able to constantly send the latest best information, it is necessary to feed back the experience obtained by the FC consultants to the FC support server 210.
This feedback includes the FC Support Center 301
And the FC consultant purchases new information for the individual case or the FC consultant makes a lending arrangement to the FC support server, and the FC support center 301 determines whether or not posting on the FC support server is possible.
When permission to publish on the FC support server is obtained, it is posted on the FC support server 303. New information posted on the FC support server can be purchased 304 by each FC consultant. If it cannot be posted, it is returned 306 to the FC consultant. In addition, in order to make it easier for FC consultants to sell or lend new information, it is advisable to add a certain benefit 308 such as a discount on FC billing when posting this new information so as to further recommend the posting. . Furthermore, there is a difference in personal opinion between FC Support Center and FC consultant, F said.
Since the C consultants will not be asking for publication, it is better for the FC Support Center to evaluate FC consultants' information with multiple people.

Since this FC support center can always provide the latest and best information as described above, it has been separately trained to acquire ISO certification, which has not been trained to train this ISO certified consultant from the beginning. Even if it is a consultant, a person who has been certified as an FC consultant in consultation with the FC support center can receive FC support for a fee. Similarly, the FC consultants 410, 411, 412, 413,... Which have received the consultant training education described in FIG.
And 412 under 42
When training 1, 422, and 431, it is usual to have the FC Support Center provide ISO certification training. However, if direct education and practical training are difficult, such as overseas, the FC consultant will
The consultant applicants 421, 422, and 431 may be educated based on the contents educated at the C support center. In this case, like FC consultant 411, consultant applicants 421, 422 and 431
Must be FC contracted with the FC support center 301 to obtain the latest best information. In this case, the FC consultant 411 may have a benefit such as a reduction in FC billing or a shortened FC pay period.

As described above, the latest and best information is always posted on the FC support server of the FC support center. Therefore, once this information is obtained, some FC consultants do not have to use the latest information. do it,
In addition, FC billing can simply get in the way and attempt to be completely independent. For the purpose of obtaining such information only,
For those who do not wish to support their activities as a C consultant, the FC Support Center must take measures. As an example of the measures, when the customer becomes independent as an FC consultant, the customer information and the information required for the customer's ISO certification acquisition schedule must be input 501 to the FC support server 210 of the FC support center 301, which is necessary for acquiring various ISO certifications. To prevent the deduction of valuable paid information. If there is a confidential contract with the customer, it is necessary to set items that can be disclosed within a range that does not conflict with the confidential contract. The FC support center 301 provides schedule support based on customer information, and provides information based on information such as the customer's business type and scale.
Provide 502 support for posting a list of recommended purchases of various pay information required for obtaining O certification to FC consultants.
The FC consultant may purchase 503 according to this information, but is free without purchasing. However, when the FC consultant makes a download request 504 to the FC support server to obtain ISO certification acquisition support information other than the recommended information posted by the FC support center without any reason, the FC support server 210 responds to the request. A restriction 505 may be added. The contents of the restriction may be such that it cannot be easily dropped due to refusal of download, increase of download fee, or delay adjustment of download time.

The present invention has described in detail the training and support for obtaining ISO certification. However, the present invention is not limited to the acquisition of ISO certification, and various examinations and qualifications such as a personal computer education examination are obtained.
Train consultants widely on special projects such as cost reduction projects and high value-added projects,
It can be applied as a supporting system.

[0016]

According to the present invention, the following excellent effects can be exhibited. By attending this ISO certification acquisition training and practical training, the necessary skills for acquiring the certification can be obtained, and subsequent support can be received, so that the independence can be ensured. Further information needed after independence is FC
Information can be obtained for a fee by logging in to the FC support server at the support center. Furthermore, new information obtained by obtaining ISO certification of customers is purchased or lent by the FC support center for a fee, so that the latest and best information is always collected at the FC support center. In addition, FC consultants also get benefits such as reduction of FC billing, which makes the FC support center challenging. Therefore, there is an advantage that information and know-how that are sufficiently competitive can be accumulated even for a major consultant company, and that an ISO certification can be obtained cheaply for customers because of the individual consulting business. In addition, overseas companies that wish to obtain ISO certification can provide information at a sufficiently low price, and FC consultants can also obtain the latest real-time information anywhere using the Internet, so overseas support is also possible. It is.

[0017]

[Brief description of the drawings]

FIG. 1 is a flowchart showing an example of an embodiment of an ISO certification acquisition support system according to the present invention.

FIG. 2 is a diagram illustrating an example of an embodiment in which an FC consultant accesses an FC support server.

FIG. 3 is a diagram illustrating an example of an embodiment until a FC consultant posts new information on an FC support server.

FIG. 4 is a diagram showing an example of an embodiment in which an FC consultant further trains and educates a consultant applicant.

FIG. 5 is a diagram showing an example of an embodiment in which an FC consultant illegally obtains information other than recommendations.

[0018]

[Explanation of symbols]

 101 Applicant for Consultant 102 Consultant Training 103 Consultant Training 104 Independent FC Consultant 105 Acquire Customer Company 106 Lack of Information, Lack of Experience, Lack of Know-how 107 Login to FC Support Server 108 Obtain Necessary Information 109 Obtain Customer ISO Certification 201, 202, 203, 204 Terminal 210 FC support server 220 Internet 301 FC support center 310 FC consultant 302 Judgment of posting possibility 303 Posting on FC support server 304 Each FC consultant purchases new information 306 Return 308 FC support server posting privilege 410, 411, 412, 413 FC consultant 421, 422, 431 Consultant applicant 501 Customer information input 502 Schedule Restriction of recommended manual posted 503 recommended information available 504 to obtain the desired 505 FC support server other than the recommended information and

Claims (3)

[Claims] (1) A means of training certain consultant support education and practical training at a franchise chain support center provided that it becomes a franchise chain consultant, and a franchise chain consultant when independent as a franchise chain consultant Means for communicating with the franchise chain support center using terminal devices connected via a communication line;
A franchise having data storage means registered in advance as a chain consultant, and judging means for judging whether or not the registered data and data inputted by the franchise chain consultant via the communication means are present. A chain support center, which franchises information such as various support manuals stored in the storage means of the support center in response to an input from the terminal device only for the franchise chain consultant recorded in the registration data. A consultant training and activity support system comprising a transfer means for transferring to a chain consultant; 2. The recording means of the franchise chain support center receives new various support manual information sent from the terminal device and then artificially stores it in the storage means of the franchise chain support center. Decide whether or not to post, and if possible,
The franchise chain support center registers in the storage means, and each franchise chain support center
2. The consultant training and activity support system according to claim 1, wherein the consultant is a system capable of providing new information to the consultant. 3. The franchise chain consultant enters into the support server a part of the franchise chain consultant's customer information and the desired schedule, and the franchise chain consultant supports and recommends the customer's schedule. You can receive a list of manuals, and the franchise chain support server will provide franchise support manuals for various consultant activities that are not recommended.
2. A security system in case a chain consultant seeks to obtain the information through communication means.
The consultant training and activity support system described.