JP2001341812A - Home delivery system and home delivery service management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a home delivery system reducing the both loads of a client and a delivery company. SOLUTION: A user terminal of the delivery client, a delivery center terminal of the delivery company, and a collection center terminal of the delivery company are connected by a communication network. The client transmits delivery request information including the property and weight of a parcel, and the parcel collection and destination addresses to the delivery center terminal. The delivery center terminal transmits the delivery schedule information including the collection and delivery completion scheduled date to the user terminal based on the delivery request information and also transmits the delivery command information giving the command of the parcel collection to the collection center terminal. The collection center goes to the client's house designated in the delivery command information and collects the parcel.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a home delivery system and a home delivery management method, and more particularly, to a home delivery system and a home delivery management method using the Internet.

[0002]

2. Description of the Related Art In a conventional courier system, a client who requests a courier service carries a package to be delivered to a courier agency, and a pickup and delivery vehicle of a courier service delivers the package from the agent to the collection center. Transport. Next, the luggage is delivered from the collection and delivery center to another destination specified by the client by another collection and delivery vehicle.

[0003] When requesting a courier service, as described above,
The luggage requested to be delivered by the client himself or his own responsibility must be transported to the courier service agent, and the size of the luggage requesting the courier service when the agent is not nearby or even when the agent is nearby There is a problem that the burden on the client is large depending on the weight and weight.

Japanese Unexamined Patent Publication No. 2000-3396 describes a dispatch support system that supports the dispatch of vehicles using the Internet in a delivery company that delivers light packages such as documents by motorcycle. FIG. 5 is a schematic diagram showing the flow of the system described in this publication. In this system, the customer first makes a monthly contract with a shipping company,
Register own ID number and password.

[0005] To make a delivery request, a customer accesses a homepage of a delivery company and inputs the contents of the request together with an ID number and a password. The delivery company allocates a delivery vehicle based on the transmitted request and instructs the driver to receive the package. The driver sends an e-mail to the customer to the effect that the instruction has been received, and thereafter, the status of the processing, that is, preparation for collection, delivery in progress, or completion of the delivery, is sent to the Internet. To the delivery company's server via. Therefore, the customer can check the status information at any time.

In the system described in the above publication, the customer
There is an advantage that the state of the processing of the delivery company in response to the own request can be confirmed at home, and the delivery of the package can be performed at home.

[0007]

By the way, in the above-mentioned conventional delivery support system, the contact from the delivery company to the customer is as follows.
This is done either directly from the driver of the vehicle that picks up and delivers, or via the server of the delivery company. For this reason, there is a problem that information that can be contacted with the customer is limited. For example, information such as schedule from collection to completion of delivery and price information are determined by various factors, and it is difficult for the driver alone to predict and calculate the information.

[0008] Further, for the driver of the pickup vehicle, it is necessary to prepare change when collecting the price for the request, and there is a problem that the collection of the price itself is complicated.

[0009] In view of the above, it is an object of the present invention to provide a home delivery system capable of reducing the burden on a client and a consignor, and a home delivery management method for a home delivery business.

[0010]

To achieve the above object, a home delivery system according to the present invention comprises a user terminal, a home delivery center terminal, and a communication network connecting the user terminal and the home delivery center terminal. Sends home delivery request information including at least the properties of the package to be requested for home delivery and the designation of the place where collection and delivery are desired, and the home delivery center terminal plans to complete the collection and delivery based on the home delivery request information The home delivery schedule information including the date is generated and transmitted to the user terminal.

The home delivery service management method of the present invention is a home delivery service management method for connecting a user terminal and a home delivery center terminal via a communication network to perform a home delivery business,
The property of the package to be requested for home delivery, transmitted from the user terminal, and home delivery request information including at least the designation of a place where collection and delivery are desired are received at the home delivery center terminal, and based on the home delivery request information, The home delivery schedule information including the scheduled delivery completion date is generated and transmitted from the home delivery center terminal to the user terminal.

In the home delivery system and the home delivery management method of the present invention, the home delivery request is made by the requester via the network from the user terminal, and the delivery company receiving the request directly answers the request content with the home delivery schedule information. , So that necessary information can be transmitted at one time.

Here, each terminal in the present invention is not particularly limited as long as it is connected to a communication network and can mutually transmit and receive information. A personal computer can be suitably used as the user terminal, and the existing Internet is preferably used as the communication network.

[0014] The home delivery system of the present invention may further include a collection / delivery center terminal connected to the home delivery center terminal via the communication network, wherein the home delivery center terminal generates collection instruction information including a request content and a scheduled collection date. Preferably, the data is transmitted to the collection and distribution center terminal. In this case, it is possible to collect luggage at the nearest collection center of the client and as instructed by the home delivery center.

Further, the home delivery center terminal transmits the information on the price for the request to the user terminal in addition to the home delivery schedule information (this includes that the home delivery schedule information includes the information on the price for the request). Is also a preferred embodiment of the present invention. Thereby, all the information required for the client can be transmitted at once from the home delivery center terminal.

Further, it is preferable that the user terminal transmits card information for payment by the client to the home delivery center terminal. In this case, collection of the luggage is not required when collecting the luggage, and the efficiency of the collection is further improved.

Further, it is preferable that the home delivery center terminal attaches a unique ID to each home delivery request and transmits the information. In this case, by inputting the ID, the requester can easily confirm the home delivery schedule information on the home delivery requested by himself / herself at any time, and the home delivery center and the collection / delivery center can also provide the required information to the arbitrary information. It can be easily taken out at the time.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in more detail based on embodiments of the present invention with reference to the drawings. FIG.
1 is a block diagram illustrating a configuration of a home delivery system according to an embodiment of the present invention. The home delivery system includes a user terminal 10 used by the client, a home delivery center terminal 20 provided at a central dispatcher of the home delivery company, a collection center terminal 30 provided at each collection / delivery center of the home delivery company, and connecting these terminals. It comprises a communication network 100. The user terminal 10 is an information processing device such as a personal computer, and preferably uses the Internet as a communication network.

The user terminal 10 is a home delivery center terminal 2
0 accesses a homepage provided on the network 100, and determines the size and weight of the luggage to be requested for home delivery, the desired date of collection, the address indicating the home of the collection location, and the home delivery to which the luggage is to be delivered. It has a function of transmitting home delivery request information including information such as the address of the destination to the home delivery center terminal 20 via the network 100.

The home delivery center terminal 20 is constituted by an information processing device such as a workstation server. The home delivery center terminal 20 receives the home delivery request information transmitted by the user terminal 10 by the operation of the client, generates home delivery schedule information including a scheduled collection and delivery completion date, and transmits the generated home delivery schedule information to the user terminal 10; It has a function to generate the collection instruction information including the contents of the request, the collection and the scheduled delivery completion date, and transmit the generated information to the collection center terminal.

The collection / delivery center terminal 30 is provided for each collection / delivery center of the home delivery company. The collection and delivery center terminal 30
It has a function of receiving pickup instruction information from the delivery center terminal 20. The collection instruction information includes information such as properties of the size and weight of the package, the date of collection, the address of the collection location, the address of the destination, etc., and is information for instructing the collection center to collect the package, and It also contains information for delivery. The collection / delivery center terminal 30 issues a command to collect the package at the delivery location at the date and time indicated by the collection instruction information in the collection / delivery center, and delivers the designated package to the destination based on the collection instruction information. Give the order of.

In FIG. 1, the client uses his / her own user terminal 10 to determine the size and weight of the package to be delivered, the desired date of collection, the address of the collection location (home of the client, etc.), the destination of the package. Is sent to the home delivery center terminal 20 via the network 100. When the home delivery center terminal 20 receives the home delivery request information,
The home delivery schedule information including the scheduled collection date, the scheduled delivery date, and information on the price for the request is generated and transmitted to the user terminal 10. The delivery center terminal 20 further transmits to the collection and delivery center terminal 30 the collection instruction information for instructing that the luggage requested by the client be collected at the designated place on the scheduled pickup date. Upon receiving the collection instruction information via the collection / delivery center terminal 30, the collection / delivery center, based on the collection instruction information, goes to the place designated by the requester on the scheduled pickup date, picks up the package in exchange for the price,
Further, a process of delivering to the destination is performed.

FIG. 2 is a flowchart showing the procedure of the home delivery management method according to one embodiment of the present invention, which is shown as the operation of each terminal in the home delivery system of FIG. The client accesses a home page established on the Internet 100 by the home delivery center via his / her user terminal 10 (step A1). In response to this, the home delivery center terminal 20 transmits an application form for a home delivery request to the user terminal 10 (step A).
2).

A screen for inputting various information as shown in FIG. 3 is displayed on the user terminal 10 as a home delivery application form (step A3). The requester inputs the size and weight of the package to be delivered, the desired date of collection, the address of the home or the like as the collection location, the home delivery destination as the delivery destination of the package, etc. on the input screen displayed on the screen of the user terminal 10. (Step A4).

The input information is transmitted to the home delivery center terminal 20 via the Internet 100 by clicking the "request" button in FIG. 3 with a mouse, and is registered there (step A5). The delivery center terminal 20
When the home delivery request information is received (step A6), home delivery schedule information is generated (step A7). Delivery center terminal 20
Transmits the generated home delivery schedule information to the user terminal 10 used by the client (step A8). Here, the delivery schedule information may be confirmed by the client on the home page of the delivery center, or may be notified to the client by e-mail or the like. The home delivery schedule information is provided with an ID for each home delivery request unit, and the requester can check the latest contents of the home delivery schedule information at any time.

Next, the home delivery center terminal 20 sends the collection instruction information for instructing the collection and delivery center to collect the goods at the pick-up place designated by the client on the scheduled collection date and to deliver the package to the delivery destination. (Step A9).

When the pickup and distribution center receives the pickup instruction information via the pickup and distribution center terminal 30 (step A10), the pickup and delivery center exchanges the price at the designated place on the designated pickup date on the designated pickup date. (Step A11). Thereafter, the designated package is delivered to the destination (step A12).

According to the above embodiment, if the requester specifies a collection place and a desired collection date, the collection can be performed in accordance with the request. For this reason, there is no need for the client himself or the client to carry the luggage to the courier service agent, and the burden on the client is greatly reduced. In particular, in the case of large luggage or a distant store, the effect of reducing the burden on the client is remarkable.

FIG. 4 is a drawing similar to FIG. 2 in a home delivery system according to a second embodiment of the present invention. The present embodiment is different from the first embodiment in that the requester makes a home delivery request using the user terminal 10 and, at the same time, makes a payment with a credit card. In the present embodiment,
The operation (steps B1 to B4) until the user terminal 10 creates the home delivery request information is the same as the operation from steps A1 to A4 in the first embodiment.

When the user terminal 10 transmits the home delivery request information to the home delivery center terminal 20 (step B5), the home delivery center terminal 20 receives the home delivery request information (step b6), and generates home delivery schedule information (step b6). B
7) A price is calculated from the home delivery request information based on the size, weight, and delivery distance of the package (step B8), and the price and the home delivery schedule information are transmitted to the user terminal 10 (step B9). Thereby, the delivery center terminal displays the price information on the user terminal 10 (step B1).
0), urge the client to make a payment by credit card. Specifically, the requester is prompted to input the credit card information on the screen of the user terminal 10.

The requester inputs the credit card information, and the user terminal 10 transmits the credit card information to the home delivery center terminal 20 (step B11). The delivery center terminal 20 receives the card information (step B
12), and in step B13, client identification information for identifying the client is generated. Delivery center terminal 2
0 transmits the client identification information to the client and the collection and delivery center (step B14). The client and the collection and delivery center each receive the client identification information (steps B15 and B1).
6).

The transmission of the collection instruction information by the home delivery center terminal and the reception of the collection instruction information by the collection center terminal (steps B17 and B18) are the same as the operations (steps A9 and A10) in the first embodiment.

Next, the pickup center dispatches the pickup person to the place designated by the requester for pickup, and the pickup person is notified in advance from the delivery center terminal 20 and the client identification information presented by the requester. If the requester identification information sent to the collection / delivery center terminal 40 matches, the package is actually collected. (Step B19).

Thereafter, the package is delivered to the designated destination via the collection and delivery center (step B2).
0).

In the present embodiment, the trouble of the payment settlement processing at the time of collection can be omitted, and the collection and delivery of the package can be made more efficient.

Although the present invention has been described based on the preferred embodiment, the home delivery system and the home delivery management method of the present invention are not limited to only the configuration of the above-described embodiment. A home delivery system in which various modifications and changes have been made from the configuration of the embodiment is also included in the scope of the present invention.

[0037]

As described above, according to the home delivery system and the home delivery management method of the present invention, it is not necessary to transport the luggage requested for home delivery to a subcontractor or the like under the responsibility of the client. Since the information required for the user is transmitted from the home delivery center terminal to the user terminal at one time, the burden on both the client and the home delivery company is reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram of a home delivery request system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation in the embodiment of FIG. 1;

FIG. 3 is an example of an input screen of home delivery request information.

FIG. 4 is a flowchart showing an operation in the home delivery request system according to the second embodiment of the present invention.

FIG. 5 is a flowchart showing the operation of a conventional delivery support system.

[Explanation of symbols]

 10: User terminal 20: Delivery center terminal 30: Collection center terminal 100: Communication network

Claims (6)

[Claims] 1. A user terminal, a home delivery center terminal, and
A communication network for connecting the user terminal and the home delivery center terminal, wherein the user terminal transmits home delivery request information including at least the properties of the package to be requested for home delivery and designation of a place where collection and delivery are desired; A home delivery system, wherein a center terminal generates home delivery schedule information including a scheduled collection and delivery completion date based on the home delivery request information, and transmits the home delivery schedule information to the user terminal. 2. A delivery center terminal connected to the delivery center terminal by the communication network, wherein the delivery center terminal generates pickup instruction information including at least a request content and a scheduled collection date, and The home delivery system according to claim 1, wherein the home delivery system transmits to the terminal. 3. The home delivery system according to claim 1, wherein the home delivery schedule information further includes information on a price for the request. 4. The home delivery system according to claim 1, wherein said user terminal further transmits card information for payment by said client to said home delivery center terminal. 5. The home delivery center terminal receives a home delivery request.
The home delivery system according to any one of claims 1 to 4, wherein the information is transmitted with a unique ID for each case. 6. A courier service management method for performing a courier service business by connecting a user terminal and a courier center terminal via a communication network, wherein the property of a package requested to be delivered is transmitted from the user terminal; A home delivery request information including at least the designation of a place where collection and delivery are desired is received at the home delivery center terminal, and based on the home delivery request information, home delivery schedule information including a scheduled collection and delivery completion date is generated. A courier service management method, wherein the courier service is transmitted from a center terminal to the user terminal.