JP2001282921A - Reception patient consultation order processing method and processing system - Google Patents

Abstract

(57) [Summary] [Problem] To provide a reception patient consultation order processing method and a treatment system capable of easily knowing whether or not a patient has come to a department which he / she wants to attend at a general reception and a consultation order. SOLUTION: A reception patient consultation order process for transferring a patient list in a reception order from a general reception device 30 provided in a general reception 3 to a display 36c, 41 provided in each department 7, 12, 19 and displaying a consultation order. In the method and the processing system, the reception 7,12,18 of each department or the waiting room 1 of each department.
It is determined whether or not the patient information read by the card reader 37 provided in 1, 17, 24 is included in the patient list transferred and displayed on the display device 36, and the notification processing of the patient information to the patient is performed. A reception patient consultation order processing method and a processing system thereof.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reception patient consultation order processing method and a treatment system for determining a patient consultation order and an examination order in a hospital or the like while checking the patient.

[0002]

2. Description of the Related Art Conventionally, in general hospitals and the like, the order of medical examinations and examinations is usually the order of reception.

[0003] In recent years, in such general hospitals at general hospitals, patients are accepted by reading the patient's ID card with an ID card reader, and when a department to which the patient wants to work is entered into a terminal, the patient ID and Reception information of a department or the like to be involved is transferred to a host computer (main computer). In the host computer, a list of the order of examination and examination of patients in each department is constructed from the reception information,
Transfer to each department. In addition, in a reception device (terminal) for reception of each department, a patient list from the host computer is displayed on a display device such as a CRT or a liquid crystal display.

In each of these departments, examinations and examinations of patients are advanced in accordance with the order of the patient list displayed on the display device.

[0005]

However, in general hospitals, etc., the number of patients undergoing medical examination in each department is extremely large.
It is not uncommon for patients to go to the bathroom or make a phone call or the like.

[0006] However, when the turn of the patient's examination or examination comes during the above-mentioned business, even if the patient is called in the consultation room or the examination room according to the order of the patient list, the patient cannot respond. is there. In addition, in this case, the same patient is often called many times, and there is a problem that it takes a wasteful time which is not necessary for examination and examination.

In some cases, the patient may go to a department other than the department to which he / she wants to attend by mistake. In such a case, it is desirable to notify the patient of the fact or to notify the location of the department to which he / she wants to attend.

[0008] It is also desirable to be able to easily know whether or not the patient has come to the department that he or she wants to attend, which has been accepted by the general receptionist, and the order of examination.

Accordingly, a first object of the present invention is to provide a reception patient consultation order processing method and a processing system for easily checking whether or not a patient has come to a department to which he / she is interested at a general reception. It is in.

A second object of the present invention is to temporarily remove a patient from the patient list and change the order of consultation while the patient is doing business, and to return to the patient list when the patient returns. The present invention is to provide a reception patient consultation order processing method and a processing system for returning the order according to the following.

Further, a third object of the present invention is to provide a receptionist who can notify a patient of a wrong operation to a department other than the department to which he / she wants to be instructed and the location of the department to which he / she wants to be involved. An object of the present invention is to provide a patient consultation order processing method and a processing system therefor.

[0012]

In order to achieve the first object, a method of processing a consultation order according to the invention of claim 1 is provided by a method of converting from a general reception apparatus provided for general reception to a patient list display apparatus provided for each department. In the reception patient consultation order processing method of transferring the patient list to the reception order and displaying the consultation order, the patient information read by the card reader provided at the reception of each department or the waiting room of each department is displayed on the patient list display device. It is characterized in that it is determined whether or not it is in the transferred and displayed patient list, and the notification process is performed.

According to a second aspect of the present invention, there is provided a method for processing a consultation order according to the first aspect of the present invention, wherein the patient is read by a card reader provided in a reception room of each department or a waiting room of each department. When it is determined that the information is present in the patient list transferred and displayed on the patient list display device, each time the patient information of the same patient card is read by the card reader provided in the reception of each department or the waiting room of each department. Detecting that the patient of the read patient card “enters” the waiting room and “exits” from the waiting room, and displays the detected information on the patient list and notifies the patient list of the consultation order. Is reconstructed by the processing means and displayed again on the patient list display device.

Further, in order to achieve the first object, the reception patient consultation order processing system according to the third aspect of the present invention includes a general reception device for inputting patient information provided in the general reception, A patient list display device provided, and a reception patient consultation order processing system including a controller for transferring a patient list in a patient consultation order constructed from patient information input to the general reception device to the patient list display device, Processing means for determining whether or not patient information read by a card reader provided in a department reception or a waiting room of each department is included in the patient list displayed by being transferred to the patient list display device and performing notification processing. Is provided.

According to a fourth aspect of the present invention, there is provided a reception patient consultation order processing system according to the third aspect of the present invention, comprising: a card reader provided in each of the departments;
When it is determined that the patient information read by the card reader provided in the reception of each department or the waiting room of each department is in the patient list displayed by being transferred to the patient list display device, the same patient is read by the card reader. Each time the patient information of the card is read, it is detected that the patient of the read patient card has `` entered '' the waiting room and `` exited '' from the waiting room, and the detected information is displayed on the patient list. It is characterized by comprising processing means for reconstructing the consultation order of the patient list to be notified and for redisplaying it on the patient list display device.

According to a fifth aspect of the present invention, there is provided a reception patient consultation order processing system according to the third or fourth aspect of the present invention, wherein the processing means comprises: When it is determined that the patient information read by the card reader provided in the waiting room is not included in the patient list displayed and transferred to the patient list display device, the patient of the read patient information does not come to the department to be concerned. Or the location of the department that the patient wants to attend.

[0017]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows an example of a general hospital. In FIG. 1, reference numeral 1 denotes a first floor of a general hospital building, and reference numeral 2 denotes an entrance door of the floor 1. On this floor 1, general receptionist 3, accounting 4 adjacent to general reception 3, accounting 4
There is a general waiting room of the pharmacy 5 adjacent to. The floor 1 is provided with a medical reception 7, a medical examination room 8, 9, 10 and a medical waiting room 11. In addition, on floor 1,
A surgical reception desk 12, a surgical examination room 13, 14, 15, a surgical treatment room 16, and a surgical waiting room 17 are provided. 18
Is the ophthalmological reception on the floor 1, 19 and 20 are the ophthalmic consultation rooms, 2
Reference numerals 1, 22, and 23 are ophthalmic examination rooms, and 24 is an ophthalmic waiting room. There are other departments such as dermatology, pediatrics, otolaryngology, etc., but these are not shown.

The general reception 3 is provided with a general reception device 30 (see FIGS. 1 to 3A). As shown in FIG. 3, the general reception device 30 has a personal computer (personal computer) 31, an ID card reader (magnetic card reader) 32, and the like as patient information input means. The personal computer 31 includes a computer body (arithmetic control means) 31a as information processing means and a keyboard (information input means).
31b, a display (display means, patient list display device) 31c such as a CRT or a liquid crystal display, a mouse (information input means or information operation means) 31d, and the like. An ID card reader 33 is connected to the computer main body 31a. Reference numeral 34 denotes a personal computer (personal computer) as a terminal of the transaction 4, and reference numeral 35 denotes a computer (personal computer) as a terminal of the pharmacy 5.

The medical reception 7, the surgical reception 12, the ophthalmology reception 24, and the like include a medical reception device 7a, a surgical reception device 12a,
Each of the ophthalmology reception devices 24a is provided,
Personal computers (personal computers) 8a, 9a, 10a, 1 include 9, 10, 13, 14, 15, 19, 20 and the like.
3a, 14a, 15a, 19a, and 20a are provided as terminals, respectively.

The receiving devices 7a, 12a, 18a, etc.
As shown in the personal computer (personal computer)
36, ID card reader (magnetic card reader) 3
7. It has a patient display 38 and the like as patient information input means. The personal computer 36 includes a computer body (arithmetic control means, arithmetic processing means) 36a, a keyboard (information input means) 36b, a reception display (display means, patient list display device) 36c such as a CRT or a liquid crystal display, and a mouse (information Input means or information operating means) 36d. And
An ID card reader 37 and a patient display 38 are connected to the computer main body 36a.

Personal computers 8a, 9a, 10a, 13a, 1
4a, 15a, 19a, and 20a, as shown in FIG. 5, a computer main body (arithmetic control means, arithmetic processing means)
39, keyboard (information input means) 40, display such as CRT or liquid crystal display (patient list display, display means) 4
1, a mouse (information input means or information operation means) 42 and the like.

The above-mentioned internal medicine reception apparatus 7a, surgery reception apparatus 12a, ophthalmology reception apparatus 18a and personal computers 8a, 9a, 1
As shown in FIG. 2, 0a, 13a, 14a, 15a, 19a, and 20a are connected to a host computer 51 via a network controller (network server) 50.

Next, the function and operation of the reception patient consultation order processing system having such a configuration will be described. (General reception) The newly visited patient submits the ID card 52 at the general reception 3. In the general reception 3, the personal information of the ID card 52 is read (input) by the ID card reader 32 of the general reception device 30. In this personal information, information on the patient ID and the patient name is recorded. For example, as shown in FIG.
Is a patient ID, and the Kimura
Satoru is the patient name.

In addition, at the time of reading the personal information, the general reception 3 listens to the patient for a department (internal medicine, surgery, ophthalmology, and other departments) that the patient wants to attend, and inputs the department that the patient has heard using the keyboard 31b or the like. In the following description, patient I
It is assumed that the department to which Mr. Kimura Satoru whose D is 1114 is concerned is an internal medicine.

The read personal information and the information of the department to which the patient wants to work are transferred to the host computer 51 via the network controller 50. Then, when the information is input, the host computer 51 adds “Kimura Satoru” to the internal medicine reception order list 53 based on the input information as shown in FIG. To display (notify) on the display 31c.

In the internal medicine to which "Kimura Satoru" with a patient ID of 1114 wants to be concerned, two patients have already accepted before "Kimura Satoru" as shown in FIG. Kimura Satoru is the third.

Next, the host computer 51 stores the reception order list (patient list) 53 via the network controller 50 into a reception device (reception devices 7a, 12a, 18).
a), and a reception order list 53 is displayed as shown in FIG. For example, since the department that "Kimura Satoru" wants to be involved in is an internal medicine, the reception order list 53 is displayed (notified) on the display 36c of the reception device 7a of the internal medicine as an examination order list (patient list) as shown in FIG. ) Is done.

The reception order list is stored or recorded in a memory (RAM) (not shown) provided in the personal computer 36 of the reception device 7a or a recording medium such as a hard disk, a magneto-optical disk, or a floppy (registered trademark) disk. (Reception of each department) After the completion of such general reception, "Kimura Satoru" goes to the internal medicine reception 7 which has been received by the general reception 3 and sends the ID to the ID card reader 37 of the reception device 7a.
The card 52 is read to detect the patient information. By this reading, the computer main body 36a of the personal computer 36 of the internal medicine receptionist displays (notifies) on the patient display 38 of the reception device 7a that "entered the medical care waiting room 11", and "Mr. Kimura Satoru" Is registered, and the fact that the patient himself / herself has come to the internal medicine is registered in a memory (not shown).

At this time, in the department, the computer main body 36a of the reception apparatus 7a determines whether or not the patient whose “entering room” has been confirmed by the ID card reader 37 of the internal medicine reception 7 is in the reception order list 53 transferred from the host computer 51. Judge.

If the patient is not in the reception order list 53, the computer main unit 36a determines that the patient has erroneously performed a department other than the department to which he / she is concerned, and displays the fact on the patient display 38 ( (Notification) or display (notify) the location of the department you want to work on. In this case, for example, when the department that the patient wants to be involved in is a dermatology department on the 5th floor of the new building (not shown),
Display "Please go to the dermatology department on the 5th floor of the new building". By doing so, even if the patient goes to the department of the department to be involved by mistake, the patient can quickly and reliably move to the department to be involved. Note that this notification may be set so that a speaker is connected to the personal computer 36 and sound is made.

When the patient is on the reception order list 53, the computer main unit 36 a transmits the reception order list 53 transferred from the host computer 51 and the internal medicine reception 7.
Of the patient in the waiting room 11 of the internal medicine is reconstructed from the patient information for which "entering the room" has been confirmed by the ID card reader 37, and the reconstructed consultation order list is displayed on the patient display 38 (notification). ). At this time, the waiting time until the patient is examined and the number of waiting persons are displayed (notified) on the display 38. In this way, the patient can see his / her consultation order and waiting time, and can easily know whether or not the order is the order of reception, so that the patient can wait with confidence.

Such an examination order list can be constructed for each of the teachers in the medical examination rooms 8, 9, and 10, or can be constructed for each of the examination rooms 16, 17, 21, 22, and 23. it can.

After the reception at the internal medicine reception 7 in this way, for example, when "Kimura Satoru" temporarily leaves the waiting room 11 for some business, for example, telephone or toilet, the ID of the reception device 7a ID on card reader 37
The card 52 is read. As a result, the personal computer 36 at the internal medicine reception desk is in the waiting room 1
The fact that "exited" from 1 is displayed on the patient display 38 of the reception device 7a, "Kimura Satoru" confirms "exit", and "Kimura Satoru" is temporarily displayed in the internal medicine consultation order list. And register it in a memory (not shown). At this time, the computer main unit 36a temporarily deletes “Kimura Satoru” from the internal medical consultation order list, and again calculates the waiting time and the number of patients waiting for the patient's consultation due to this deletion. Display on 38 (Notification)
By updating the display contents, it is possible to know that the order of "Kimura Satoru" has been temporarily skipped.

In this case, if another patient is registered after "Kimura Satoru", while "Kimura Satoru" is leaving, the next patient is "Imaishirou" with "ID 2222". Next to Also, if another consultation patient is registered while Kimura Satoru is leaving, this patient will be able to undergo a consultation next to Mr. Imai Shirou.

Further, when the exited "Kimura Satoru" completes his business and returns to the internal medicine reception 7, the ID card reader 37 of the reception device 7a reads the ID card 52. The PC 3 of the internal medicine receptionist by this reading
The computer body 36a of No. 6 informs the reception device 7a that "Kimura Satoru" has "entered" the waiting room 11 of internal medicine.
Is displayed on the patient display 38 of the "Kimura Satoru"
In addition to confirming "entering the room", the fact that the patient himself has returned to the internal medicine is registered in a memory (not shown).

Thus, in the internal medicine reception apparatus 7a, the computer main unit 36a uses the reception order list 53 transferred from the host computer 51 and the ID of "Kimura Satoru" whose "entrance" was confirmed by the ID card reader 37 of the internal medicine reception 7. Then, the examination order list of the patients who are currently in the waiting room 11 of the internal medicine is reconstructed. At this time, if another patient is registered after "Kimura Satoru" and if the patient has not been examined, register "Kimura Satoru" in the order before this patient and Is returned to the patient after “Imai Shirou” of “ID 2222”, and the examination order list is displayed again on the display 36c.

At this time, since “Kimura Satoru” has returned from the internal medicine consultation order list, the computer main unit 36 a calculates again the waiting time and the number of waiting persons until the patient consultation and displays it on the display 38. The display content is updated by displaying (notifying). Thereby, even if another patient comes after leaving the patient temporarily, when returning, their consultation order is processed (priority) before the patient who came later according to the order of reception. It is easy to know whether or not they are there, and they can wait their turn with confidence. Also, the waiting time in this case is known.

By performing the above-described processing, it is possible to easily know whether or not the patient has arrived at the department accepted by the general receptionist and the order of examination at the reception, examination room, waiting room, etc. of each department. That is, a nurse at the reception, a teacher at the consultation room,
In the waiting room, a nurse or a patient can easily know whether or not the patient has come to the department accepted by the general receptionist and the order of examination.

Although the present embodiment has been described with reference to internal medicine, similar processing is performed in other departments. (Modification) In the embodiment described above, the management of “entrance” and “exit” of a patient to the waiting room of each department is performed by using an ID card and an ID.
Although a card reader is used, the present invention is not necessarily limited to this. For example, an IC card and an IC card reader may be used in place of the ID card and the ID card reader to perform the same operation as described above, or a non-contact type IC card reader may be provided at the entrance of the waiting room. In addition, it is also possible to automatically detect the entry and exit of the patient wearing the non-contact type IC card without being conscious of the patient, and to reconstruct the consultation order list in each department.

[0041]

As described above, according to the patient consultation order processing method of the present invention, the patient list is transferred in the reception order from the general reception device provided in the general reception to the patient list display device provided in each department. The patient information read by the card reader provided at the reception of each department or the waiting room of each department is transferred to the patient list display device and displayed. The notification process is performed by judging whether or not the patient is in the list, so whether the patient has come to the department accepted by the general receptionist and the order of consultation can be easily determined at the reception, consultation room, waiting room, etc. of each department. You can know.

According to a second aspect of the present invention, in the first aspect, the patient information read by the card reader provided in the reception of each department or the waiting room of each department is stored in the patient list display device. When it is determined that the patient is in the transferred and displayed patient list, each time the patient information of the same patient card is read by the card reader provided at the reception of each department or the waiting room of each department, the read patient card is read. The patient has detected that the patient has `` entered '' the waiting room and `` exited '' from the waiting room, and reconstructed the processing order of the patient list to be displayed and notified on the patient list from the detected information by the processing means. The patient list display device is re-displayed, so while the patient is working, the patient order is temporarily removed from the patient list to change the consultation order, etc., and the patient is returned when the patient returns. It can be restored in accordance with the first accepted the order to the door.

Further, in order to achieve the above-mentioned object, the reception patient consultation order processing system according to the third aspect of the present invention,
A general reception device for inputting patient information provided in the general reception,
A patient list display device provided in each department, and a reception patient consultation order processing system including a controller that transfers a patient list in a patient consultation order constructed from patient information input to the general reception device to the patient list display device. ,
The notification processing is performed by determining whether or not the patient information read by the card reader provided at the reception of each department or the waiting room of each department is included in the patient list displayed and transferred to the patient list display device. Since the processing means is provided, it is possible to easily know whether or not the patient has come to the department accepted by the general receptionist, and the order of examination at the reception, examination room, waiting room, etc. of each department.

According to a fourth aspect of the present invention, the reception patient examination order processing system according to the third aspect is read by a card reader provided in each department and a card reader provided in a reception room of each department or a waiting room of each department. When it is determined that the patient information is in the patient list displayed by being transferred to the patient list display device, each time the patient information of the same patient card is read by the card reader, the patient of the read patient card is read. It detects that `` entered '' the waiting room and `` exited '' from the waiting room, reconstructed the consultation order of the patient list to be displayed and notified on the patient list from the detected information and to the patient list display device Since the system is equipped with a processing means for redisplaying, while the patient is doing business, the patient is temporarily removed from the patient list to change the consultation order and return to the patient. Sometimes it is possible to return in accordance with the first accepted the order in the patient list.

Further, in the reception patient consultation order processing system according to the present invention, the processing means may be read by a card reader provided in a reception room of each department or a waiting room of each department. When it is determined that the patient information is not included in the patient list displayed and transferred to the patient list display device, the patient information of the read patient information is notified that the patient does not come to the department concerned, or the patient is notified. Since it is configured to notify the location of the department to be involved, if a patient goes to a department other than the department to be involved in by mistake, it is necessary to ensure that the patient is notified and that the location of the department to be involved is announced. Can be done quickly.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing an example of use of a reception patient consultation order processing system according to the present invention.

FIG. 2 is a wiring diagram of the reception patient consultation order processing system of FIG. 1;

FIG. 3 (a) is a detailed explanatory view of the general reception apparatus of FIG. 1,
(B) is an explanatory view of a patient list displayed on the display device of (a).

FIG. 4A is a detailed explanatory view of a reception device of each department in FIG. 1,
(B) is an explanatory view of a patient list displayed on the display device of (a).

5A is a detailed explanatory view of a terminal (personal computer) in a consultation room of each department in FIG. 1, and FIG. 5B is an explanatory view of a patient list displayed on a display unit in FIG.

[Explanation of symbols]

3: General reception 7: reception 12: reception 11, 17, 24: waiting room 19: consultation room 30: general reception device 36c: reception display (display means, Patient list display device 37 37 Card reader 41 Display device (display means, patient list display device) 50 Network controller 52 ID card

Claims (5)

[Claims] 1. A reception patient consultation order processing method for transferring a patient list in a reception order from a general reception device provided in a general reception to a patient list display device provided in each department so as to display a consultation order. A patient consultation order to determine whether or not the patient information read by the card reader provided at the reception or the waiting room of each department is in the patient list displayed and transferred to the patient list display device and to perform the notification process. Processing method. 2. When the patient information read by the card reader provided in the reception of each department or the waiting room of each department is determined to be present in the patient list displayed by being transferred to the patient list display device, Each time the patient information of the same patient card was read by the card reader provided at the reception of each department or the waiting room of each department, the patient of the patient card read out "entered" the waiting room and "exited" from the waiting room. 2. The method according to claim 1, further comprising: reconstructing a consultation order of the patient list to be displayed and notified on the patient list based on the detected information, and reconstructing the examination order on the patient list display device. Reception patient consultation order processing method described. 3. A general reception device for inputting patient information provided in a general reception, a patient list display device provided in each department, and a patient in a patient consultation order constructed from patient information input to the general reception device. In a reception patient examination order processing system including a controller for transferring a list to the patient list display device, patient information read by a card reader provided in a reception room of each department or a waiting room of each department is transferred to the patient list display device. A reception patient consultation order processing system provided with processing means for determining whether or not the patient list is displayed and displayed and performing notification processing. 4. A patient in which a card reader provided in each department and patient information read by a card reader provided in a reception desk of each department or a waiting room of each department are transferred to and displayed on the patient list display device. When it is determined that the patient is on the list, each time the card reader reads the patient information of the same patient card, the patient of the read patient card `` enters '' the waiting room and `` exits '' from the waiting room. 4. The medical device according to claim 3, further comprising: processing means for detecting, reconstructing a consultation order of the patient list to be displayed and notified on the patient list from the detected information, and redisplaying the order on the patient list display device. 5. Reception patient consultation order processing system. 5. The patient processing apparatus according to claim 1, wherein the patient information read by the card reader provided at the reception of each department or the waiting room of each department is not included in the patient list displayed by being transferred to the patient list display device. 5. The reception patient according to claim 3, wherein when the determination is made, the patient of the read patient information is notified that the patient does not come to the department to which the patient wants to attend, or the location of the department to which the patient wants to attend is announced. Examination order processing system.