JP2001266036A - Customer confirmation method, commodity forwarding method, or the like (web echo system) - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system named 'Web Echo System', which enables a user of a network to easily confirm a customer and to forward a commodity to this specified customer to perform a safe transaction and provide a safe and surely money collection method for commercial transactions over the network. SOLUTION: In the customer confirmation method and commodity forwarding method in the Web Echo System, confirmation data B is transmitted to a portable terminal 3, and return data C, corresponding to confirmation data B, is transmitted to an information center 6, thus confirming a customer 1.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention provides a customer confirmation method for confirming a data sender in a network using a computer. The present invention also provides a method of shipping goods in a goods transaction using a network, a method of collecting goods, and the like.

[0002]

2. Description of the Related Art Conventionally, as a method of confirming the identity of a person in a commodity transaction or the like using a computer network, a password is registered in advance and the registered password is input at the time of transaction. There was a way to do that. However, in this method, since a password must be registered in advance, there is an inconvenience in quick commercial transactions. On the other hand, transmitting and receiving a password using a computer network is not desirable in terms of security because the risk of a third party knowing the password increases.

[0003] Further, the collection of goods in a computer network is performed after goods are received.
A method has been adopted in which a charge is transferred to a designated account of a financial institution such as a bank, a credit card number is communicated, and money is collected as a purchase by a credit card. This method was generally effective for trading high value commodities. However, it was a procedural burden for the customer to transfer the fee to the designated account even for the transaction of low value products. In addition, there have been cases in which the purchase of goods has been abandoned.

On the other hand, there is no appropriate method for the product provider, although it is necessary to promptly confirm whether or not the order of the product is really the person himself / herself. As a result, there was no way to counter those who did not pay the fee despite receiving the goods.

[0005] Therefore, there has been a method in which a purchaser who wishes to make a commodity transaction is first notified of an account number or a credit card number, and the transaction is not permitted until the account or the like is confirmed. However, this method still has problems such as security on a network and an increase in a procedure burden, as in the method using a password.

[0006] On the other hand, when a mobile phone or the like that can connect to the Internet accesses paid content,
This mobile phone is charged an information fee separately from the communication fee, and the information fee is automatically deducted from the same account as the communication fee. Therefore, according to this method, reliable collection can be performed. However, since a screen used for a mobile phone is generally small, when a user tries to purchase a product from a mobile terminal using the Internet or the like, information on the product displayed on the screen is small. Therefore, the customer has to select whether or not to purchase the product without obtaining sufficient information.

[0007] In a commercial transaction in a network,
Even a customer who has made a transaction once has to newly prove his / her identity when trying to purchase another product at a different opportunity. Also, discount services have been offered to customers who repeatedly purchase the products.

[0008] Such a discount service is an effective means for acquiring fixed customers. However, if the discount is provided randomly, a difference between a new customer and a conventional customer cannot be provided, and a fixed customer cannot be obtained.
Therefore, it is necessary to provide an appropriate discount only to customers who have actually transacted in the past.

In order to provide such a service,
The business must have a database of customer information that stores transactions and the like so far. Each time a customer requests a product, the customer information database must be searched to determine whether the discount condition is satisfied. For this reason, provision of the discount service or the like to the purchaser again hinders prompt processing, and at the same time, imposes a burden on the business operator for the facilities of the database.

[0010]

SUMMARY OF THE INVENTION As described above, according to the present invention, it is possible to easily confirm a customer of a network user, and to conduct a safe transaction by sending out a product to the specified customer. And a secure and reliable collection method in a commercial transaction on a network. Further, it is possible to easily perform customer discrimination with respect to a customer again, and to easily provide a discount service or the like for acquiring fixed customers.

[0011]

Therefore, in order to solve the above-mentioned problems, in the present invention, a large terminal 2 of a customer 1, a portable terminal 3 of a customer 1, and an information center 6 of a business operator 5 are connected to a network 4. A method for confirming a customer used in a system connected via the Internet, comprising the following steps. Transmitting request data A including the address of the mobile terminal 3 from the large terminal 2 to the information center 6 transmitting the request data A transmitted from the large terminal 2 to the information center 6
Receiving confirmation data B to the portable terminal 3. A stage in which the mobile terminal 3 receives the confirmation data B from the information center 6; a reply data C corresponding to the confirmation data B;
Transmitting the information to the information center 6 to confirm the customer 1 ordering from the large terminal 2 In addition, the present invention uses the above-described customer confirmation method to confirm the customer 1 Thereafter, the merchandise D corresponding to the merchandise number included in the request data A is sent. Further, according to the present invention, the price of the commodity D dispatched by the commodity dispatching method is collected as an information fee of the portable terminal 3.

Note that the portable terminal 3 and the large terminal 2
Use "web echo" to confirm the customer and
Method ".

[0013] The present invention is also a customer discriminating method using the above-mentioned commodity D shipping method, and includes the following steps.・ Coupon data E along with the shipment of product D to customer 1
Is transmitted to the customer 1. The step of returning the coupon data E to the information center 6 at the time of the purchase request of the next product F. The information center 6 receives the coupon data E, and based on the coupon data E, Step of Determining Customer 1 Also, the present invention is a selling method using the above-described customer determination method, wherein the price of the next product F is discounted based on the coupon data E received by the information center 6. It is. Further, the storage medium in the present invention is a database having customer data, and at least a next product F,
Coupon data E used when purchasing this next product F
Is stored.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The invention such as a customer confirmation method named "web echo system" will be described below. The present invention relates to a customer confirmation method used in a system in which a large terminal 2 of a customer 1, a portable terminal 3 of the customer 1 and an information center 6 of a business operator 5 are connected via a network 4. It is characterized by including the step of. Transmitting the request data A including the address of the mobile terminal 3 from the large terminal 2 to the information center 6 (request data transmission step 21) transmitting the request data A sent from the large terminal 2 to the information center 6
Receives (request data receiving step 61) and transmits confirmation data B to the mobile terminal 3 (confirmation data transmitting step 6).
2). The stage where the portable terminal 3 receives the confirmation data B from the information center 6 (confirmation data receiving stage 31). The reply data C corresponding to the confirmation data B is sent to the information center 6.
(Response data transmission step 22) The information center 6 receives the reply data C to confirm the customer 1 ordering from the large terminal 2 (customer confirmation step 63). The form will be described with reference to the drawings.
FIG. 1 is a diagram showing a configuration of a system for confirming customers and sending goods. As shown in FIG. 1, the present invention relates to a system for connecting a large terminal 2 of a customer 1, a portable terminal 3 of the customer 1, and an information center 6 of a business operator 5 via a network 4 to a customer confirmation system. Is the way.

Here, the "customer 1" is a person who is convinced that he or she is the person using the method of the present invention, and who purchases a product D described later. "Large terminal 2"
The term “terminal” refers to a terminal suitable for displaying information on the product D, and includes a data input unit, a control unit, and a data transmission unit in addition to an information display unit. Therefore, it is desirable to use a computer for the large terminal 2, and a personal computer is suitable for the large terminal 2 in consideration of functions and price. As long as it is a personal computer, it does not matter whether it is a desktop type or a notebook type. It is desirable that the large terminal 2 has a large display unit for displaying the form and performance of the product D. The configuration of the display unit is not particularly limited, and may be a CRT, a liquid crystal screen, a plasma display, a goggle type display device (head mounted display), or the like. In the case of a display unit of a CRT or a liquid crystal screen, generally, the display screen can be implemented if the display screen is 8 inches or more, 11 inches or more is suitable, and 13 inches or more is desirable.

Next, the "portable terminal 3" is a terminal that can be carried and communicated, and an account from which a communication fee and an information fee are deducted when using this terminal is defined in advance. What is Therefore, in implementing the present invention, it can be said that it is desirable to use an Internet-compatible mobile phone. Specifically, it is a mobile phone such as a model compatible with i-mode by NTT DoCoMo, a model compatible with J-Sky Web by J-PHONE, or a model compatible with ez-web by Tsuka. Further, the mobile terminal 3 needs to receive confirmation data B from the information center 6 as described later. The confirmation data B may be audio data, but is preferably character data in order to prevent mistakes in listening. Therefore, this mobile terminal 3
Preferably has an address for receiving e-mail. Also from this point, it can be said that the mobile terminal 3 is suitable for a mobile phone compatible with the Internet.

Next, the "entrepreneur 5" in the present invention refers to a person who needs to confirm the customer 1 or a person who provides the product D to the customer 1, and sends data from the large terminal 2. The customer 1 needs to be specified. And
"Information center 6" refers to a part for exchanging data with a terminal on the customer side. As the device, a computer having a receiving unit for request data A, a control unit for each data, and a transmitting unit for confirmation data B is used. Used.

In implementing the present invention, the product D
When it is necessary to transmit data on the customer 1 to the customer 1, the information center 6 needs a database 66 storing at least data on the product D.
Desirably, a form is provided in which various data such as name and address, desired product, and telephone number included in the request data A from the customer 1 are stored, and the data can be taken out as needed.

When the large terminal 2 and the information center 6 are connected via the Internet, this information center is included in the www server for sending data related to the product D to the large terminal 1, and the data related to the product D and the request data A. It is desirable to have a configuration including a database server that can store data and retrieve the data as needed, a mail server that sends an electronic mail to the portable terminal 3, and the like.

The "network 4" refers to a system for exchanging data between the terminal of the customer 1 and the terminal of the business operator 5, and its configuration is not particularly limited. Therefore, as a configuration of the network 4, a dedicated line or a telephone line may be used in addition to the Internet, and a configuration in which data is exchanged by radio waves may be used. In consideration of transactions with a larger number of customers 1, it is desirable that the large terminal 2 and the information center 6 be configured by the Internet. And it is necessary to use the mobile terminal 3 beside the large terminal 2,
Considering a case where it is necessary to operate the large-sized terminal 2 and the portable terminal 3 almost at the same time, it is desirable that the portable terminal 3 is easy to carry, and the communication between the portable terminal 3 and the information center 6 is made through a telephone company. It is desirable to be constituted by radio waves.

The "customer confirmation method" according to the present invention is as follows.
This is a method of confirming whether the person who has applied for the purchase of the product D or the like from the large-sized terminal 2 to the information center 6 is a person described in the applied data, or the person who has applied for the charge. To check if you have an account to pay.

Next, an embodiment of the present invention using the Internet will be described. The customer 1 accesses the homepage of the company 5 from the large terminal 2 via the Internet. Then, a request for information on various products D on the page is transmitted to the information center 6. The information center 6 having received this request transmits the requested information to the large terminal 2 according to the instruction. As a result, the customer 1 can obtain information on the desired product D. At this time, the customer 1 can understand the details of the product D by using the large display screen of the large terminal 2.

Next, the customer 1 who has decided the commodity D to be purchased
Transmits the request data A including the address of the portable terminal 3 from the large terminal 2 to the information center 6 together with the data on the desired product D (request data transmission step 21).
There is no limitation on the items of the request data A, and the request data A can be implemented in a form that includes the name, address, age, and the like of the customer 1. However, in the present invention, since the customer is confirmed by replying to the mobile terminal 3, it is necessary that at least the address to the mobile terminal 3 is included in order to perform the customer confirmation.
If the customer 1 wants to receive the confirmation data B by e-mail, he or she inputs a mail address. Also,
If you want to purchase product D in addition to customer confirmation,
It is necessary that the request data A include data on the desired product D.

Here, in creating the request data A, if the mobile terminal 3 is a mobile phone, the customer 1 can use the mobile phone number as the address of the mobile terminal 3. In such a case, it is possible to transmit the confirmation data B by voice to the customer 1. On the other hand, when the e-mail address of the mobile phone is used, it is possible to transmit the confirmation data B by e-mail to the customer 1. Further, when the address of the mobile phone is determined corresponding to the telephone number, the customer 1 does not need to input an e-mail address in the creation of the request data A. An e-mail is sent to the e-mail address corresponding to the number.

Next, according to the present invention, the information center 6 receives the request data A sent from the large terminal 2 (request data receiving step 61) and transmits confirmation data B to the portable terminal 3 (confirmation data transmission step). 62). Specifically, the information center 6
Then, the control unit processes the received request data A, and recognizes the address of the portable terminal 3, the desired product D, the name of the customer 1, and the like. Then, each of the recognized data is sent to the database 66 and stored therein. In particular,
The address of the mobile terminal 3 is important because it serves as a key for specifying the customer 1 described later.

Then, the information center 6 communicates with the portable terminal 3
The confirmation data B is transmitted to this address. Here, the confirmation data B may be any data that prompts the reception of the request data A from the customer 1 and the transmission of the reply data C corresponding to the confirmation data B, and the content is not particularly limited. However, in consideration of enhancing the reliability of customer confirmation, it is desirable that the confirmation data B include an arbitrary keyword K. The content of the keyword K is not particularly limited, and may be a combination of numbers and characters using a random number table or the like.

If the address of the portable terminal 3 included in the request data A is a mail address, the information center 6 creates the confirmation data B as an e-mail. On the other hand, when the address of the mobile terminal 3 is a telephone number, the control unit of the information center 6 creates confirmation data B by voice and transmits it to the mobile terminal 3. Alternatively, the operator of the information center 6 may make a direct call.

Then, the confirmation data B from the information center 6
Is received by the portable terminal 3 (confirmation data receiving step 31).
There is no particular limitation on the receiving method, and any method may be used as long as the mobile terminal 3 receives the confirmation data B and the customer 1 can recognize the confirmation data B. Also, a keyword is included in the confirmation data B.
If K is included, any method that can recognize the keyword K may be used. Therefore, if the confirmation data B is voice as described above, the mobile terminal 3 only needs to receive the voice data as voice data. On the other hand, if the confirmation data B is character data (e-mail), it may be received as character data (e-mail).

Next, the customer 1 sends reply data C corresponding to the confirmation data B to the information center 6 (reply data sending step 22). Here, the reply data C corresponding to the confirmation data B can be freely determined by the business operator 5, and there is no particular limitation as long as the reply data C conforms to the determined rule. Therefore, when the mobile terminal 3 is a mobile phone, the number of ringing tones can be determined in advance, and this can be used as the return data C by means of receiving the determined number of ringing tones. If the confirmation data B includes the keyword K, the return data C
May be the keyword K itself, or may be a response if the keyword K is in the form of a question. For example, the keyword "what day is today?"
For K, “Today's day” is the reply data C corresponding to the confirmation data B. Also, "Press dial 1 three times"
For confirmation data B, dial 1 is
Pressing it twice becomes reply data C.

The transmission method of the reply data C is as follows.
A method of transmitting from the large terminal 2 or a method of transmitting from the portable terminal 3 may be used. In general, a method of transmitting from the large terminal 2 can be said to be desirable in consideration of easiness of input. On the other hand, if the mobile terminal 3 is a mobile phone, the mobile phone can transmit the reply data C. For example, when the information center 6 makes a call to the portable terminal 3 and transmits the confirmation data B, the customer 1 who has received the call can respond to the call with voice and transmit the reply data C. It is. In such a case, there is an advantage that the customer 1 can be quickly contacted and a complicated question can be easily made. Also, since the voice can be confirmed, it is possible to judge the difference between a man and a woman and a certain age, and to prevent mischief of a child or the like.

On the other hand, in a quiet environment such as in a library or a workplace, the reply data C corresponding to the confirmation data B displayed on the portable terminal 3 is input using the keyboard of the large terminal 2 and the reply data C is input. By transmitting, the above processing can be performed quietly, and there is an advantage that it does not bother others.

Next, when the information center 6 receives the reply data C, the customer 1 who orders from the large terminal 2 is confirmed (customer confirmation step 63). As described above, the information center 6 receives the reply data C corresponding to the transmitted confirmation data B, so that the business 5 can request the data A
It can be recognized that the sender of the mobile terminal 3 and the owner of the portable terminal 3 are the same. Thus, the business operator 5 can confirm the customer 1 through the provider or the like using the address of the mobile terminal 3 as a clue without confirming the sender who is the customer 1. In particular, the mobile terminal 3 according to the present invention
Since the account 15 from which the information fee is to be deducted is specified in advance, the customer 1 can be specified using the account 15 as a clue. On the other hand, if the received reply data C does not correspond to the confirmation data B, it can be determined that the sender of the request data A and the owner of the portable terminal 3 are different persons. It should be noted that the fact that the customer 1 who is the sender of the request data A already knows the address of his or her own portable terminal 3 acts as a deterrent to taking unauthorized actions such as non-payment of fees.

Here, in order to smoothly perform the above-described confirmation procedure, it is desirable to provide a restriction for receiving the reply data C during a predetermined period. The receiving period can be freely set by the business operator in view of the contents of the business. For example, if quick customer confirmation is desired, the reception period is desirably short, and a condition such as within 10 minutes from the transmission of the confirmation data B can be provided. Further, when the mobile terminal 3 is a telephone, for example, a reply to the confirmation data B can be immediately obtained. Further, it is possible to limit the number of ringing tones of the mobile phone, and if the call is not answered within five calls, it is possible that the transmission of the reply data C is not permitted because it exceeds a certain period.

On the other hand, if speed is not particularly required, a condition longer than three days or one week or a condition longer than that can be determined. In general, it is appropriate that the predetermined period for receiving the reply data C be within 5 minutes after receiving the confirmation data B or within 3 hours after transmitting the confirmation data B.

As described above, in the present invention, not only the large terminal 2 but also the portable terminal 3 is used. This makes it easier for the business operator 5 to identify a person accessing via the network 4 and determine whether or not the customer 1 is a true customer 1. First, even if the request data A is simply transmitted from the large terminal 2, the confirmation data B cannot be received without the mobile terminal 3. Next, even if a third party has another person's portable terminal 3, the confirmation data B cannot be received without knowing the address. Next, even if the user knows the address, etc., the customer 1 who is the owner of the mobile terminal 3 contacts the company that performs the communication of the mobile terminal 3 and stops the communication of the mobile terminal 3 so that a third party can confirm the communication. Data B can be prevented from being received. You can also prevent this by contacting your provider and stopping your email. Further, the customer 1 can set a password on the mobile terminal 3 itself and provide a setting such that the mobile terminal 3 cannot be used unless the password is input, thereby preventing the use by a third party. As described above, according to the present invention, the business operator 5 can easily specify the customer 1 who sends the request data A. Next, a description will be given of a method of shipping a product using the customer confirmation method described above. The present invention relates to a large terminal 2 of a customer 1, a portable terminal 3 of a customer 1,
This is a product shipping method used for a system in which an information center 6 of a business 5 is connected via a network 4, and includes the following steps. A step of transmitting the request data A including the desired product number and the address of the portable terminal 3 from the large terminal 2 to the information center 6 (request data transmission step 21); and a step of transmitting the request data A sent from the large terminal 2 to the information center 6.
Receives (request data receiving step 61) and transmits confirmation data B to the mobile terminal 3 (confirmation data transmitting step 6).
2). The stage where the portable terminal 3 receives the confirmation data B from the information center 6 (confirmation data receiving stage 31). The reply data C corresponding to the confirmation data B is sent to the information center 6.
(Response data transmission step 22) Confirmation of customer 1 ordering from large terminal 2 by receiving said reply data C by information center 6 (customer confirmation step 63) Confirmation of customer 1 Thereafter, a step of sending out a product D corresponding to the product number included in the request data A (a product shipping stage 51). A method of shipping this product will be described with reference to FIG. here,
At each stage of the shipping method of this product, customer confirmation stage 6
Up to 3 is as described above. However, since the present invention is for conducting a product transaction, the request data A from the customer 1 includes not only the address of the portable terminal 3 but also the request data A including the product number desired to be purchased.
And Here, the product number is not necessarily a number, but may be a character or a symbol as long as the desired product D can be specified. Further, in order to carry out this product shipping method, it is necessary to provide the information on the product D to the customer 1, so that the information center 6 must have a database 66 relating to the product D to be shipped.

When the information center 6 receives the reply data C, it confirms that the data transmitted from the large terminal 2 is from the customer 1 who owns the portable terminal 3. Then, a product D corresponding to the product number included in the request data A is sent to the customer 1 (a product sending step 51). Here, the product D may be not only tangible articles but also useful information. Therefore, the delivery of the product D corresponding to the product number includes delivery of the tangible product D or mailing, and transmission of intangible information to the large terminal 2 or the mobile terminal 3 of the customer 1. Is included. In order to transmit the information to the large terminal 2 or the like, the information may be temporarily downloaded to the large terminal 2 or the like in addition to the form of downloading the information to the large terminal 2 or the like, and then the information is deleted. It may be in a form.
Then, when transmitting this information to the customer 1, in the information center 6, the control unit recognizes the product number from the request data A sent from the customer 1, reads out the information corresponding to the product number from the database 66, This is transmitted to the terminal of the customer 1.

As described above in the section of "Problems to be Solved by the Invention", this commodity shipping method is suitable for a system for mainly purchasing low-priced commodities easily. Therefore, considering this point, this product D is a book or C
D, DVD, pharmaceuticals, etc. are suitable. Useful information includes music data, fortune-telling data, financial and stock information,
Overseas information, traffic information, dictionary data, weather forecast data, etc. are suitable.

In the present invention, the price of the sent product D is collected as an information fee of the portable terminal 3 (collection stage 52). As described above, the mobile terminal 3 used in the present invention refers to a mobile terminal in which an account from which a communication fee and an information fee for use are deducted is specified in advance. Then, since the customer 1 includes the address of the mobile terminal in the request data A, the business operator 5 can identify the mobile terminal 3 based on the address and thereby know the account 15 of the mobile terminal. Therefore, the business 5 can withdraw the price of the product D from the account 15 from which the call fee of the mobile terminal 3 is withdrawn as the information fee. Specifically, when the information center 6 receives the request data A, the address of the portable terminal 3 is stored in the database 66. Then, the mobile terminal 3 is specified from the address, and the account 15 of the mobile terminal 3 is charged. here,
The “information fee” means a price for the product D. Regardless of the name, the price may be converted into a call time and charged together with the communication fee. In addition to the step of collecting the information fee directly from the account 15 of the customer 1 (53), the information fee is charged to a company that collects the communication fee (hereinafter referred to as a contract company) by charging the information fee. And collect (5
4), the contracting company may collect the price from the account 15 of the customer 1 (55).

In this manner, the business 5 can avoid non-payment of the product price. On the other hand, since the customer 1 is automatically debited from his / her account 15, there is no need to separately transfer the price. Also,
Since the prior registration for purchasing the product D is no longer necessary, the procedure is simple and quick shopping is possible. Therefore, when purchasing the low-priced product D, there is no need to go to the place where the money is to be paid, so that the purchase motivation can be increased.
Further, by performing the quick transaction, the probability of canceling the product D once applied by the customer 1 is reduced. Next, the invention of the customer identification method will be described. The present invention is a customer identification method using the commodity shipping method,
It is characterized by including the following steps.・ Coupon data E along with the shipment of product D to customer 1
Is transmitted to the customer 1 (CD transmission step 71). When the purchase request of the next product F is requested, the coupon data E is returned to the information center 6 (CD return step 72). The coupon data E is transmitted to the information center. 6 receives the coupon data E and determines the customer 1 based on the coupon data E (customer determination step 73). FIG. In the present invention, the “coupon data E” is data sent to the customer 1 who purchased the product D, and this data is transmitted to the information center 6 again at the time of the next product purchase, so that the previously purchased It is the data that proves that the person has done it. The coupon data E is data for certifying that the customer has made a transaction before, and is necessary to receive provision of a discount service described later. Further, the coupon data E also serves as an authentication seal of a legitimate customer.

The coupon data E may be any data as long as it can prove that the person who has received the data is the purchaser of the product D, and there is no particular limitation on the content. Therefore, the contents of the coupon data E include the name of the company 5, the name of the purchased product and its purchase date, the name of the purchased product, the amount thereof, and the like. In addition, the coupon data E may include information indicating a discount amount or a discount rate at the time of the next purchase, or an expiration date of the coupon data E.

Here, if the coupon data E is too simple, there is a risk that a new customer will create the coupon data E himself. Therefore, this coupon data E
Is preferably data that can identify the purchaser of the product D but cannot easily read the contents thereof.
Further, even if the data can be easily copied, there is a possibility that the copied data will overflow. Therefore, from the viewpoint of preventing unauthorized use of the coupon data E, it is desirable that the coupon data E is data whose duplication is forbidden or data whose duplication is difficult. For example, it is data such as the name and product name of the company 5 and the date of purchase, which are composed of encrypted data, and a special program is required for copying, or a password is required for copying. Or one that can be reproduced only once.

On the other hand, if the copying of the coupon data E is not recognized at all, the portable terminal 3 sends the large terminal 2
Cannot be copied. In this case, it is inconvenient that data must be stored in the portable terminal 3 having a small capacity. Further, if the data is not permitted to be copied, the capacity of the coupon data E itself becomes large, causing inconvenience in data transfer. Therefore, from the viewpoint of facilitating data transfer, it is desirable that the coupon data E can be copied and include the address of the portable terminal 3. When the address of the mobile terminal 3 is included in the coupon data E in this manner, the request data A
By comparing the address of the mobile terminal 3 included in the coupon data E with the address of the coupon data E, the customer 1 can be determined.

Next, the invention of the customer identification method will be described with reference to FIG. In this invention, the product D is sent to the customer 1 by the product sending method described in claim 2, and the coupon data E is sent to the customer 1 (CD sending step 7).
1). The destination of the coupon data E may be the portable terminal 3 or the large terminal 2. However, since the address of the mobile terminal 3 is always included in the request data A, it is desirable to use the address of the request data A and transmit the request data A to the mobile terminal 3. Then, the customer 1 copies the sent coupon data E to the large terminal 2 and prepares for the next commodity transaction. Here, the product requested next time is the next product F
And

Then, upon requesting the purchase of the next product F, the coupon data E is transmitted to the information center 6 (CD return step 72). The form in which the coupon data E is transmitted to the information center 6 may be a form attached to the request data A or a form attached to the reply data C. For example, when the coupon data E is not included in the request data A, a message such as "Do you have coupon data?" Is attached to the confirmation data B to the customer 1, and the coupon data E is attached to the reply data C. May be promoted.

The coupon data E is stored in the portable terminal 3
And the data cannot be copied, the coupon data E can be transmitted from the mobile terminal 3 to the information center 6.

Then, the information center 6 receives the coupon data E, and based on the coupon data E, the customer 1
Is determined (customer determination step 73). That is, the information center 6 analyzes the coupon data E, and if the data is legitimate data, it can be determined that the customer 1 has previously made a transaction. In particular, when the coupon data E includes the address of the mobile terminal 3, the information center 6 compares the address of the mobile terminal 3 included in the request data A with the address of the coupon data E, and determines that the customer 1 Can be determined.

As described above, since it is possible to determine whether or not the customer 1 has previously made a transaction based on the presence or absence of the coupon data E and the contents thereof, the company 5 can promptly proceed with the transaction procedure thereafter. On the other hand, when the customer 1 purchases the next product F, the coupon data E is transmitted to the information center 6 to prove that the customer 1 has purchased the product before. Therefore, the transaction procedure of the customer 1 can be simplified. Next, a description will be given of an invention of a sales method using the customer identification method. The present invention is a selling method using the above-described customer identification method, wherein the price of the next product F is discounted based on the coupon data E received by the information center 6.

In the invention of this selling method, the price is discounted based on the coupon data E (a price discount stage 74). That is, the information center 6, which has received the coupon data E, analyzes this data and determines that the coupon data E has been transmitted previously, that the coupon data is in the expiration date, that the product purchased so far and its amount, and the like. recognize. Then, based on those data, it is determined how much the price of the next product F is discounted, and the discounted price is collected from the customer 1.

The discount for the price of the next product F may be a fixed amount or a fixed discount rate for all customers 1. Further, the discount amount and the discount rate may be changed according to the price of the previously purchased product D included in the coupon data E. For example, the discount rate is high when the previous purchase of the high-priced product D is high, while the discount rate is low when the previous purchase is the low-priced product D. Further, a mode in which the degree of discount is determined based on the accumulated amount of the purchased merchandise up to now may be used. Further, when a plurality of coupon data E are received in the transaction of one next product F, the discount amount and the discount rate may be increased.

As described above, the business operator 5 can determine whether or not the customer 1 is new based on the coupon data E sent from the customer 1. Therefore, even if the business operator does not have a database on the customer in the information center 6, the customer can be identified by the presence or absence of the coupon data E. Further, the content of the coupon data E allows the customer 1 to know the information such as the purchased product and the purchase price range of the customer 1 and the gender and age of the customer 1. Then, by providing a service for discounting the price of the next product F to the second customer, it is possible to effectively secure fixed customers.

On the other hand, the customer 1 can receive a discount service by using the coupon data E. Therefore, the present invention has an effect of motivating the customer 1 to purchase the product again from the company 5 who purchased the product D.

An information center 6 having a database
In this case, the present invention may be in a form in which the usage of the coupon data E sent from the customer 1 is stored. That is, the configuration of this embodiment is a database having data on the customer 1, and is a recording medium that stores at least the next product F and the coupon data E used at the time of purchasing the next product F.

Here, the "coupon data E used at the time of purchasing the next product F" is the data attached to the request data A or the reply data C from the customer 1 as described above, or The coupon data E transmitted from the mobile terminal 3 to the information center 6. A database storing the next product F and the coupon data E is referred to as a fixed customer database 75. The storage medium storing the fixed customer database 75 is desirably disposed inside the information center 6 from the viewpoints of ensuring data security, quick data communication, and the like. However, it is not always necessary to be inside the information center 6, and it may be arranged outside the information center 6 using communication means.

By using the recording medium storing the fixed customer database 75, the business operator 5 can effectively determine what kind of merchandise is purchased using the coupon data E, and how much the discount amount and discount rate are effective. It is possible to analyze what it is. And from this result, it is possible to review the composition of the product to be sold, the discount rate, and the like, and to conduct more efficient sales.

Then, by storing items such as the sex, age (birth date), occupation, annual income, and current address of the customer 1 as items of the fixed customer database 75, the coupon data E is valid for any age group. Various analyses, such as what is possible, are also possible.

[0056]

According to the present invention, a business operator can more easily confirm a customer who uses a network than ever. On the other hand, customers can prove themselves on the network without prior registration and can proceed with subsequent procedures.

Next, since the customer can be confirmed, the company can safely and quickly ship the product. On the other hand, according to the present invention, a customer can place an order for a product by using a network, and can easily obtain a product.

Next, since the commodity price can be collected as the information fee of the portable terminal, the business can collect the commodity price more quickly and more reliably than before. On the other hand, customers can now save money.

Next, the business operator can easily and quickly identify a customer again without using a database of customer information. On the other hand, the customer
This eliminates the need to repeat the procedure used to make a new purchase, thus simplifying the procedure.

Next, since the re-determination of the customer is facilitated, the business can easily provide the discount service, and the fixed customer can be effectively acquired.

[Brief description of the drawings]

Fig. 1 Configuration diagram of customer confirmation and product delivery system (web echo system)

FIG. 2 is a configuration diagram of a collection system for customers.

FIG. 3 is a configuration diagram of a customer identification method and a sales method thereof.

[Explanation of symbols]

 1 customer 2 large terminal 3 mobile terminal 4 network 5 business 6 information center A request data B confirmation data C reply data D product E coupon data F next product

Claims (6)

[Claims] 1. A method used in a system in which a large terminal 2 of a customer 1, a portable terminal 3 of a customer 1 and an information center 6 of a business operator 5 are connected via a network 4, the following steps: A customer confirmation method comprising: A stage in which request data A including the address of the mobile terminal 3 is transmitted from the large terminal 2 to the information center 6; a request data A sent from the large terminal 2 is received by the information center 6, and confirmation data B is transmitted to the mobile terminal 3. The step of transmitting the confirmation data B from the information center 6 to the mobile terminal 3 The step of transmitting reply data C corresponding to the confirmation data B to the information center 6 The step of transmitting the reply data C to the information center 6 Thereby confirming the customer 1 ordering from the large terminal 2 2. A method used in a system in which a large terminal 2 of a customer 1, a portable terminal 3 of a customer 1 and an information center 6 of a business operator 5 are connected via a network 4, the following steps: A product shipping method comprising: A stage in which request data A including the desired product number and the address of the portable terminal 3 is transmitted from the large terminal 2 to the information center 6; a request data A sent from the large terminal 2 is received by the information center 6, and the confirmation data B is received. Transmitting the confirmation data B from the information center 6 to the portable terminal 3 transmitting the reply data C corresponding to the confirmation data B to the information center 6 transmitting the reply data C to the information center 6 The step of confirming the customer 1 who places an order from the large terminal 2 by receiving the center 6 ・ The step of sending out the commodity D corresponding to the commodity number included in the request data A after confirming the customer 1 3. A collection method, wherein the price of the commodity D dispatched by the commodity dispatch method according to claim 2 is collected as an information fee of the portable terminal 3. 4. A customer discriminating method using the commodity shipping method according to claim 2, wherein the method includes the following steps. -Sending the coupon data E to the customer 1 together with the shipment of the product D to the customer 1-When requesting the purchase of the next product F, the coupon data E
Is returned to the information center 6. The information center 6 receives the coupon data E and determines the customer 1 based on the coupon data E. 5. A sales method using the customer identification method according to claim 4, wherein the price of the next product F is discounted based on the coupon data E received by the information center 6. 6. A database having customer data, wherein the recording medium stores at least a next product F and coupon data E used when purchasing the next product F.