JP2001243372A - Device, system and method for electronic commercial transaction - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the satisfaction of a client through an electronic commercial transaction by including the concept of cooperation between a master dealer (the sale agent) or a maker and an agent in a function. SOLUTION: A master dealer (or maker) 101, an agent 112, which is previously registered for each client 122 and belongs to the master dealer 101 and the client 122 are connected by a network, the master dealer 101 receives article information from the agent 122 and provides the article information to the client 122 while using the name of the agent 112, the request of article purchase from the client 122 based on the provided information is received through the network (sales channel), information on the request of article purchase is transmitted to the agent 112, an article related to the request of article purchase is supplied to the client 122 (physical distribution) and the agent 112 collects payment for the price of the supplied article from the client 122 (money collection channel).

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to an electronic commerce apparatus, an electronic commerce system, and an electronic commerce method using a network.

[0002]

2. Description of the Related Art FIG. 20 is an explanatory diagram showing an example of a conventional business process of a commercial transaction. In FIG. 20, between a manufacturer 2001, which is a product manufacturer, and a customer 2006, there are master dealers 2002 such as general agents, wholesalers, wholesalers, etc., secondary stores 2003 belonging to the master dealer 2002, and further belonging to secondary stores 2003. Third store 20
04, 4th store 2005, etc., a plurality of agents are arranged in a hierarchy, and each performs delivery date confirmation, ordering, shipping, billing, and collection with the immediately higher agent, Furthermore, each agency has stock 2012-2015, respectively.
have.

[0003]

However, in the above conventional example, the entire business process as described above has a business structure that affirms low profit. For example,
There is a problem that purchasing and discounting of customers become severer through multi-level distribution. In particular, the profits of consumables become more severe. In addition, there is a problem that an agency that does not handle products with low profits appears.

[0004] In addition, since multi-level agencies have stocks (2013 to 2015), the manufacturer 200
1 and the master dealer 2002 have a problem that the distribution inventory cannot be sufficiently confirmed.
6 has a problem that it takes time to confirm the delivery date, and each of the agents 2003 to 2005 has a problem that extra transportation costs, inventory costs, and office costs are spent.

[0005] On the other hand, the master dealer 2002 or the maker 200
Although it is possible to conceive of a so-called direct sales form in which the company directly conducts business with a customer, the problem is that it is not possible to sufficiently meet the customer's detailed requirements and to improve customer satisfaction. there were.

[0006] In order to solve the above-mentioned conventional problems, the present invention includes, in its function, a concept of cooperation between a master dealer or a maker including a general agency, a wholesaler, and a wholesaler and an agency in a function. The present invention aims to provide an electronic commerce device, an electronic commerce system, and an electronic commerce method capable of developing a high-profit business while increasing customer satisfaction.

[0007]

Means for Solving the Problems To solve the above-mentioned problems,
In order to achieve the object, an electronic commerce device according to the invention of claim 1 is provided from an agent registered in advance for each customer, information on a product handled by the user via a network, a price of the product, a privilege, etc. , A first receiving information associated with the product (hereinafter referred to as “product information”)
Receiving means, providing means for providing the customer with the merchandise information received by the first receiving means via a network using the name of the agency, and receiving information from the customer based on the information provided by the providing means. Second receiving means for receiving a product purchase request via the network, transmitting means for transmitting information on the product purchase request received by the second receiving means to the agency, and the second receiving means And a delivery processing unit for performing delivery processing of the product based on the information on the product purchase request received by the means.

According to the first aspect of the present invention, it is possible to make use of the strength of agency cooperation and reduce the cost of the entire business process. In addition, by providing merchandise information to the customer using the name of the agency, customer satisfaction can be pursued with a customer-oriented service and business continuation can be achieved.

In the electronic commerce apparatus according to the second aspect of the present invention, in the first aspect of the invention, the merchandise information includes relevance to the merchandise, such as an attached merchandise of the merchandise or a peripheral merchandise. It is characterized by including information on a product having

[0010] According to the second aspect of the invention, it is possible to efficiently sell accessory products and peripheral products of the sold product, and to enhance after-sales.

The electronic commerce system according to the third aspect of the present invention provides one or more general agents, wholesalers,
In an e-commerce system, a master dealer or a maker including a wholesaler, one or more agents belonging to the master dealer registered in advance for each customer, and the customer are connected by a network. The master dealer or the manufacturer receives, from the agent, information on the product handled by the agent via the network, and information accompanying the product (hereinafter referred to as “product information”) such as the price and benefits of the product, and receives the information. Providing the product information to the customer using the agency name via a network, receiving a product purchase request from the customer based on the provided information via the network, and receiving the information on the received product purchase request. Is sent to the agency, and the product related to the product purchase request is Is supplied to the agency, characterized in that to collect the price of the goods supplied by the master dealer or the manufacturer from the customer.

According to the third aspect of the invention, the merchant distribution and logistics are handled by the master dealer or the manufacturer, and the agency is in charge of the gold flow alone, thereby making use of the strength of agency collaboration. , Also can reduce the cost of the entire business process. In addition, by providing merchandise information to the customer using the name of the agency, customer satisfaction can be pursued with a customer-oriented service and business continuation can be achieved.

[0013] The electronic commerce system according to the fourth aspect of the present invention provides one or more general agents, wholesalers,
An electronic commerce system in which a master dealer or a maker including a wholesaler, one or more agents belonging to the master dealer or the maker registered in advance for each customer, and the customer are connected by a network. , The master dealer or the manufacturer receives, from the agency, information on the product handled by the user via the network, and information associated with the product, such as the price and benefits of the product (hereinafter referred to as “product information”). And providing the received product information to the customer using the agency name via a network, receiving a product purchase request from the customer based on the provided information via the network, and receiving the received product purchase request. Sending information about the request to the agent, and the agent Information about the request of the purchase received from the master dealer or the manufacturer, to supply the goods to the customer based on the received information, characterized in that it collect the price of the commodity which is the supply from the customer.

According to the fourth aspect of the invention, the merchant distribution is handled by the master dealer or the maker, and the agency is in charge of logistics and gold flow, thereby making use of the strength of agency collaboration. Further, the cost of the entire business process can be reduced. In addition, by providing merchandise information to the customer using the name of the agency, customer satisfaction can be pursued with a customer-oriented service and business continuation can be achieved.

[0015] Further, the electronic commerce method according to the invention according to claim 5 is characterized in that one or a plurality of master dealers or manufacturers including general agents, wholesalers and wholesalers, and the master registered in advance for each customer. A dealer or one or more agents belonging to said manufacturer;
In the electronic commerce method in which the customer and the customer are connected via a network, the agency can provide information on products handled by the agent,
A first step of transmitting information (hereinafter referred to as “product information”) associated with the product, such as the price and benefits of the product, to the master dealer or the maker; A second step of providing the customer with the merchandise information transmitted through the network through the network using the name of the agency, and the master dealer or the maker based on the information provided in the second step. A third step of receiving a product purchase request from the customer via the network, and a third step in which the master dealer or the maker transmits information on the product purchase request received in the third step to the agent. Step 4 and the master dealer or the maker receives the information in the third step. A fifth step of supplying the customer with the product relating to the attached product purchase request, and a sixth step in which the agent collects the price of the product supplied in the fifth step from the customer; It is characterized by including.

According to the fifth aspect of the invention, the merchant distribution and logistics are handled by the master dealer or the maker, and the agency is in charge of the gold flow alone. , Also can reduce the cost of the entire business process. In addition, by providing merchandise information to the customer using the name of the agency, customer satisfaction can be pursued with a customer-oriented service and business continuation can be achieved.

[0017] The electronic commerce method according to the invention according to claim 6 is characterized in that one or more master dealers or manufacturers including general agents, wholesalers and wholesalers, and the master dealer registered in advance for each customer are provided. A dealer or one or more agents belonging to said manufacturer;
In an electronic commerce method in which a customer and a customer are connected via a network, the agency stores information on a product handled by the agent and information accompanying the product, such as the price and benefits of the product (hereinafter referred to as “product information”), in the master. A first step of transmitting to the dealer or the maker, and a second step in which the master dealer or the maker provides the customer with the product information transmitted in the first step via a network using the name of the agency. Process and
A third step in which the master dealer or the maker accepts a request for a product purchase from the customer based on the information provided in the second step via the network; and A fourth step of transmitting information on the product purchase request received in the third step to the agent, and the agent transmits the item based on the information transmitted from the master dealer in the fourth step. A fifth step of supplying to the customer and a sixth step in which the agent collects the price of the commodity supplied in the fifth step from the customer.

According to this invention, the master dealer or the manufacturer is in charge of commercial distribution, and the agency is in charge of logistics and gold distribution, thereby making use of the strength of agency collaboration. Further, the cost of the entire business process can be reduced. In addition, by providing merchandise information to the customer using the name of the agency, customer satisfaction can be pursued with a customer-oriented service and business continuation can be achieved.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of an electronic commerce apparatus, an electronic commerce system, and an electronic commerce method according to the present invention will be described below in detail with reference to the accompanying drawings.

[Embodiment] (Outline of Electronic Commerce System) First, an outline of an electronic commerce system according to an embodiment of the present invention will be described. FIG. 1 is a schematic business diagram showing an outline of an electronic commerce system according to the embodiment of the present invention.

In FIG. 1, the electronic commerce system according to the present embodiment includes a master dealer 101, agents (channel partners) 111, 112, 113 belonging to the master dealer 101, and respective agents 111, 112, Customer 12 dealing with 113
1, 122, and 123.

Here, the master dealer is a general agent of each agent, a wholesaler of goods, or a wholesaler of goods. Further, in the present embodiment, for convenience of description, the expression “master dealer” is used, but a manufacturer that manufactures a product may be the master dealer described below.

In FIG. 1, the three flows of business flow (flow related to order), gold flow (flow related to payment of payment), and physical distribution (flow related to shipping (delivery) of goods) are shared among the agents. It is composed. In other words, in the relationship between the master dealer 101, the agency 111, and the customer 121, the business flow, that is, the order of the product is
Master dealer 10 from customer 121 without going through 11
1 is done directly. The money flow, that is, the payment of the commodity price, is performed from the customer 121 to the agency 111. Logistics, that is, shipping (delivery) of goods,
This is performed from the agent 111 to the customer. Thereby, the agency 111 can maintain an appropriate customer relation (continuation of transaction) with the customer 121.

In the relationship between the master dealer 101, the agency 112, and the customer 122, the business flow is
The distribution is performed directly from the customer 121 to the master dealer 101, and the distribution is performed directly from the master dealer 101 to the customer. Then, only the money flow is performed from the customer 122 to the agency 112. This also allows the agency 112 to maintain an appropriate customer relationship with the customer 122.

In relation to the master dealer 101, the agency 113, and the customer 123, the business flow is
The distribution is performed directly from the customer 121 to the master dealer 101, and the distribution is performed directly from the master dealer 101 to the customer. Further, the money flow is also performed directly from the customer 121 to the master dealer 101.

This is, for example, the master dealer 1
01 has a structure in which merchandise is sold to 123 which is a customer of the agency 113 in a form of direct sales, and the after-sales service is performed by the agency 113. That is,
This may be considered when the product needs of the customer 123 do not match the products handled by the agency 113 (for example, when there is a product that is not profitable as the agency 113 due to handling).

As described above, the master dealer 101 and the agents (channel partners) 111, 112, 113
While cooperating with, it is possible to increase customer satisfaction and develop high profit business.

FIG. 2 is an explanatory diagram showing an outline of functions of the electronic commerce system according to the embodiment of the present invention.
In FIG. 2, reference numeral 201 denotes a product maker (manufacturer), and reference numeral 202 denotes an agent (partner company).
203 indicates a customer who has a business relationship with the agency 202. Also, 211, 212, and 213 are:
It is an example of a screen of a site that can be viewed by a maker 201, an agency 202, and a customer 203, respectively.

In the maker 201, in the maker site 211, “order management”, “confirmation of quote”,
You can see each item of "master management" and "system management". Further, in the agency 202, on the site 212, items such as “order status display”, “product master management”, “member management”, and “order form” can be viewed. Further, the customer 203 can see the items of “supply search”, “customer model configuration”, and “quotation and order”.

Also, by displaying the name of the agency (partner company) 202 on the site 213 of the customer 203, it is possible to make it appear that the site 213 is provided by the agency 202. 202
And the customer 203 can be appropriately maintained.

FIG. 3 is an explanatory diagram showing the structure of the electronic commerce system according to the embodiment of the present invention. In FIG. 3, an e-commerce system includes a base system 30.
1, extension module 302, and consulting 303.

The base system 301 further includes a member management module 311 for managing information on members and an agent management module 31 for managing information on agents.
2, a quotation / order management module 31 for managing information related to quotations to customers and information related to orders from customers.
3 and a product search engine 314 for searching for the product being handled.

The extension module 302 includes a push engine 321 and a sales lead subsystem 322.
It is composed of In addition, consulting 303
Can, for example, analyze business processes, build channel policies, build business rules, and provide customization services.

(Concept of Electronic Commerce System) Next, the concept of the electronic commerce system according to the present embodiment will be described. As a concept of the electronic commerce system according to the present embodiment, first, the concept of “cooperation with an agency (channel partner)” is included in the function of the electronic commerce system. It also aims to develop a high-profit business through e-commerce while increasing customer satisfaction. It has the following three points.

First, the first point is to make use of the strength of cooperating with an agent (channel partner) and to reduce the cost of the entire business process. The second point is to pursue customer satisfaction and expand business by developing individual customer (individual customer) oriented services. The third point is to strengthen after-sales.

(First Point) Next, each point will be described in more detail. First, the first point, that is, utilizing the strength of collaborating with an agency (channel partner) and reducing the cost of the entire business process, will be described. FIG. 4 is an explanatory diagram showing the configuration of the electronic commerce system according to the embodiment of the present invention.

Referring to FIG. 4, the electronic commerce system according to the present embodiment includes a customer 401, an agency 402, a supplier 403, and a master dealer 404. Here, the customer 401 is the master dealer 40
By directly conducting business with the company 4, it is possible to obtain the cost advantage of being able to buy products at a low price, and to receive services (high-quality services, total support, etc.) that are not available from other companies due to the relationship with the agency 402. Customer satisfaction can be obtained.

Also, the agency 402 can improve customer satisfaction and thereby increase sales. In addition, the master dealer 404 establishes
2, the indirect cost can be reduced because the transaction with the customer 401 is performed collectively.
2 can increase the profit margin.

Further, the supplier 403 can expect an increase in the number of purchases since the master dealer 404 purchases the goods collectively. Further, the master dealer 404 collectively conducts business transactions with the customers 401 having a business relationship with the plurality of agents 402, so that the master dealer 404 can acquire customers and can further increase the number of customers and sales. In addition, the handling of suppliers has increased, and the purchase amount,
The supplier 403 will give preferential treatment for the delivery date.

As described above, by utilizing the strength of the cooperation between the master dealer 404 and the agency (channel partner) 402, e-commerce is developed, and pursuit of cost reduction of the entire business process is achieved. In addition, it is possible to establish a relationship that generates profits for both the agent 402 and the agent 402, and further, for both the customer 401 and the supplier 403, and realize a virtuous cycle of business.

FIG. 5 is an explanatory diagram showing an example of a business process of the electronic commerce system according to the embodiment of the present invention. The difference from the explanatory diagram shown in FIG. 20 described in the prior art is that an E-business system 506 is provided.
The point is that 4,505 stocks are no longer needed. As a result, unified management of distribution inventory can be performed, and manufacturer partitions can be developed under favorable conditions. Also, each of the agents 503 to 505 can reduce shipping costs, inventory costs, and office costs, and can improve the profit ratio.

Further, it is possible to reduce the total distribution cost in cooperation with the distribution company 508. For the customer 509, a direct delivery style can be adopted and a short delivery time can be realized. Further, it appears to the customer 509 that the order is placed to the fourth store 505 through the E-business system 506. In addition, the price can be easily managed for each agency.

For the master dealer 502, the advantage of one-stop shopping can be obtained by dealing with a plurality of manufacturers.

FIG. 6 is an explanatory diagram showing another example of the business process of the electronic commerce system according to the embodiment of the present invention. The difference from FIG.
01 is further provided. Customer database 60
1 stores information on customers for each agency and customers for whom the master dealer 502 sells directly. Therefore, it is possible to reliably follow the customer who has delivered the product, and effectively prevent replacement of the product (replacement with a product of another company).

Further, by using the customer database 601, mass customization of customers can be performed, and efficient and effective promotion can be performed.

(Second Point) Next, a description will be given of a second point, which is to pursue customer satisfaction by using customer (customer) customer-oriented service and to continue business. To achieve this, we first seek ease of use. That is, in each terminal device described later, a simple GUI (Graphical User In) pursuing ease of use.
This is to realize an operation using the “terface”.

In order to realize the above points, an effective one-to-one approach using a mass customization method is performed. That is, information such as messages and news is efficiently provided to customers for each predetermined segment (details will be described later). For the customer, one-to-one selected contents can be provided with substantial and lean information provision.

Further, in order to realize the above points,
Differentiate information by content. In other words, it provides customers with high value-added information that can differentiate themselves from other companies. By pursuing customer satisfaction in this way, it is possible to continue dealings with customers.

(Third Point) Next, a description will be given of a third point, that is, enhancement of after-sales. FIG. 7 is an explanatory diagram showing another configuration of the electronic commerce system according to the embodiment of the present invention. In FIG. 7, by grasping the proprietary product (main product) 701 owned by the customer in the customer information of the customer 401, the after-sales of the consumables of the main product 701 and the accessory products (peripheral products) 702 such as options. Can be advantageously deployed.

Further, a business system in which the master dealer 404 can provide total support to customers by unifying customer information can be prepared. More specifically, promotion of after-sales products (attached products (peripheral products)) 702 can be effectively developed from the product information of the customer-owned products 701. Also, when the customer 401 makes a shopping using the electronic commerce system, the consumables and options 702 that are effective for the merchandise (main merchandise) 701 owned by the customer 401 can be automatically selected.

(System Configuration of Electronic Commerce System) FIG. 8 is an explanatory diagram showing the system configuration of the electronic commerce system according to the embodiment of the present invention. In FIG. 8, an e-commerce system includes a network 800, a master dealer 810 connected to the network 800, more precisely, an E-business system 81 for operating a site hosted by the master dealer 810.
1 terminal device 812, a terminal device 821 of the agency 820 also connected to the network 800, and a terminal device 83 of the customer 830 similarly connected to the network 800.
And 1.

The network 800 is a WAN (Wide Area) which is a network (wide area information communication network) for connecting the Internet and LANs at remote locations.
Network, etc., to realize the function.

FIG. 9 shows terminal devices 811 and 82 of the electronic commerce system according to the embodiment of the present invention.
FIG. 2 is a block diagram illustrating a hardware configuration of the first and second embodiments. In FIG. 9, reference numeral 901 denotes C which controls the entire system.
PU, ROM 902 storing a boot program and the like
903 is R used as a work area of the CPU.
AM and 904 are HD under the control of the CPU 901.
An HDD (hard disk drive) that controls reading / writing of data from / to (hard disk) 905 is shown.

Reference numeral 905 denotes an HD for storing data written under the control of the HDD 904;
FD (floppy disk drive) 907 for controlling reading / writing of data from / to FD (floppy (registered trademark) disk) 907 according to the control of 907
Denotes a detachable FD that stores data written under the control of the FDD 906, and 908 denotes a display that displays a document including characters and images, a function information including buttons, and the like.

909 is connected to the network 800 via the communication line 910, and the network 800
And the interface that controls the internal interface (I
/ F), 911 is a keyboard provided with keys for inputting characters, numerical values, various instructions, etc., 913 is a pointing device such as a mouse for moving a cursor, selecting a range, pressing a button, etc., 914 is Reference numeral 915 denotes a scanner for reading image data, and reference numeral 915 denotes a printer for printing a document or the like. Reference numeral 916 denotes a bus for connecting the components.

(Functional Overview of Electronic Commerce System) FIG.
BRIEF DESCRIPTION OF THE DRAWINGS It is explanatory drawing which shows the function outline | summary of the electronic commerce system concerning this Embodiment of this invention. In FIG. 10, the whole can be roughly divided into three sites. A first master dealer site 1000, an agency (channel partner) site 1060, and a customer site 1070.

(Contents of Master Dealer Site) First, the master dealer site 1000 will be described.
The master dealer site 1000 includes an order / quote management 1010, a master management 1020, a site event management 1040, and a system management 1050.

The order / quotation management 1010 further includes an order management 1011 and a quotation confirmation 1012. Here, in the estimate management 1010, orders from customers can be viewed collectively, and status management such as order reception can be performed. This status management can be performed in conjunction with the agency site 1060. In the estimate confirmation 1012, the electronically processed estimate can be viewed collectively.

Next, the master management 1020 further
Member master 1021, agency master 1022, agency member master 1023, corporate master 1024, customer classification name master 1025, customer classification master 1026, maker master 1027, series master 1028, product master 1029, standard delivery date master 1030, transportation area master 1031, payment method master 1032, transaction limit master 1033, disclaimer master 1034, consumption tax master 1035, inquiry master 1036, sales floor master 1037, quote remarks master 1038, and estimate / order contact master 1039.

The member master 1021 stores the name, address, delivery destination, type of member (whether individual member, Internet member, corporate member, etc.), segmentation (what kind of member Information about whether the site is being used for a particular purpose). The agency master 1022 stores a list of information on the agency (corporation).

The agency member master 1023 stores information on the person in charge of the agency. Further, the corporation master 1024 stores information on the corporation in the case of a corporation that is a customer. Registration of a corporation in the corporation master 1024
Performed by the master dealer. This corporate master 102
4 is linked to the member master 1021. The customer classification name master 1025 stores information on the type (name) of segmentation for each customer.

The customer classification master 1026 stores the contents of the segmentation. As the contents of the segmentation, contents desired by the customer can be freely registered.
As a result, news information and the like to be described later are distributed only to the relevant customers based on the contents of the segmentation.

As a master relating to the product, the maker master 1027 stores information regarding the manufacturer of the manufacturer of the product. Similarly, the series master 1028 stores information on the series of products.
The product master 1029 stores information on the product itself (price, performance, etc.). In addition, the standard delivery date master 1030 stores information on the delivery date (such as the standard delivery date of delivery of the product after receiving the order).

The transportation area master 1031 stores information on the transportation area (such as a transportation fee for each transportation area). The payment method master 1032 stores information on the payment method (whether it is a cash on delivery, a card, a credit, etc.). The transaction limit master 1033 stores information on the transaction limit, that is, information on the credit limit.

The exemption item master 1034 stores information on exemption items when an E-business system (e-commerce) is performed. In addition, the consumption tax rate master 10
In 35, information on the consumption tax rate is stored. When the consumption tax is changed, a quick response can be taken by changing the consumption tax rate master 1035.

The inquiry master 1036 stores information (phone numbers, mail addresses, etc.) relating to the inquiry of the master dealer (site organizer). The sales floor master 1037 includes a plurality (n
Information about each department (store type,
Content). In addition, quote remarks master 1038
Stores information relating to the remarks of the estimate (information not stored in the other masters, etc.).

[0086] The quotation / order contact master 1039 stores information on the contact information of the quotation / order.
As a result, the contact information described in the quote / order can be changed as necessary. For example, in the case of direct sales, the contact information of the master dealer may be described as the contact information of the quote / order.

Next, the site event management 1040
In addition to providing information, news management 1041, campaign management 1042, know-how file management 1043, inquiry management 1044, agency guide management 1045, site message management 1046, agency message management 1
047.

The news management 1041 stores information to be provided to customers as news such as new product announcements. In the campaign management 1042, information on the campaign (event information, discount information, etc.) is stored. The know-how file management 1043 stores information such as merits when customers use products, know-how on technical support, and claim processing. For example, it includes information indicating an example of a solution for consumables and the like. The information stored in the know-how file management 1043 is sequentially accumulated and can be searched by the customer.

The inquiry management 1044 stores information on inquiries individually handled. Further, the agency guide management 1045 can store information on the spot color (advertisement) of the agency, and can provide the information to the customer as a list. In the site message management 1046, messages common to the sites of the respective agencies to be put in the site are stored. This message is created by the master dealer.

Similarly, the agency message management 1047 stores a message for each agency to be put on the site. This message may be created independently by the agency or may be created by the master dealer on behalf of the agency.

The system management 1050 further includes a user management 1501 for managing users who use the E-business system, and a system parameter management 1052 for managing parameters relating to the system such as session time. You.

(Content of Agency Site) Next, the content of the agency site 1060 will be described. Agency Site 1
060 indicates order status confirmation 1061 and quotation confirmation 106
2. Corporate management 1063, corporate member management 1064, price management 1065, transaction limit master 1066, quote / order communication master 1067, campaign management 1068, message management 1069.

The order status confirmation 1061 is linked to the order management 1011 of the master dealer site 1000, and the agency can use the order status confirmation 1061 to view a list of information on the status of orders from the customer in charge of the agency. Can be. In addition, the estimate confirmation 1062 is linked to the estimate confirmation of the master dealer site 1000, and the agency can see the information on the estimate to the customer in charge of the agency by the estimate confirmation 1062 in a list. .

The corporation management 1063 is linked to the corporation master 1024 of the master dealer site 1000, and the corporation is registered in the corporation master by the master dealer as described above. Can be changed in this corporate master 1024. Also, corporate member management 1064
Is Member Master 1 of Master Dealer Site 1000
021 and a corporate master 1024 to manage corporate members (change attributes, etc.).

The price management 1065 is linked to the product master 1029 of the master dealer site 1000, and can submit the price of the product to the customer. Further, information on the price of the product is stored in the product master 1029 of the master dealer site 1000. The agent sends the product master 10 from the price management 1065.
29, the information on the price of only the agency concerned can be seen. Therefore, the agency cannot see information on the price set by another agency.

The transaction limit master 1066 stores information on the transaction limit for each customer. The transaction limit master 1066 is the master dealer site 100
It is linked to the transaction limit master 1033 of 0, so that the master dealer and the agency can see each other information on the transaction limit set by the agency. Therefore, the agency cannot see information about the transaction limits of other agencies.

Further, the estimate / order contact master 1067 stores information on the quote / order contact information of the agency. The quotation / order contact master 1067 is a quotation / order contact master 103 of the master dealer site 1000.
9, the master dealer and the agency can see each other about the quotation / order contact information set by the agency. Therefore, the agency cannot see information about other agents' quote / order contacts.

Further, the campaign management 1068 is the campaign management 10 of the master dealer site 1000.
Linked to 42, it is possible to raise an agency-specific campaign. The agency can view the content of the campaign raised by the agency and the content of the campaign common to each agency that the master dealer has raised by the campaign management 1068.

The message management 1069 is the agency message management 1 of the master dealer site 1000.
047, and a message unique to the agency can be created. The agency can view the content of the message created by the agency by the message management 1069. Further, message management 1069
Is linked to the site message management 1046 of the master dealer site 1000, so that the agency can also view the contents of the message created by the master dealer through the message management 1069.

(Contents of Customer Site) Next, the contents of the customer site 1070 will be described. Customer site 1070
Is Agent Guide 1071 and Information 10
72, news 1073 and know-how file 1074; and merchandise counter 1075, counter (n)
1076, a special event space 1077, a campaign management 1078, and a customer consultation room 1079, including an order status confirmation 1080, a quote box 1081, a member profile update 1082, a message 1083, and an inquiry 1084.

The agency guide 1070 is linked to the agency guide management 1045 of the master dealer site 1000 so that the information on the special feature (advertisement) of the agency stored in the agency guide management 1045 can be shown to the customer. Can be More specifically, a list of agencies is displayed, and detailed information can be referred to from the list. In addition, the agency that matched the customer's requirements,
You can also choose from its summary, tagline, profile, and more. Further, the user can jump from the URL to the homepage of the agency. As a result, the customer can clearly recognize the agency, and the relationship (customer relation) between the agency and the customer can be established.

The news 1073 includes a customer classification name master 1025 of the master dealer site 1000,
It is linked to the customer classification master 1026 and the news management 1041 and can provide news information such as new product announcements stored in the news management 1041 to customers. Moreover, only the optimal news required by the customer can be individually provided for each customer by the customer classification master 1026.

Specifically, a list of the latest news to the customer is displayed. Be able to provide news that contains images in addition to text. Also, a NEW mark can be arbitrarily displayed for each news. Further, the customer can arbitrarily classify the news, and thereby the news can be selectively displayed. Therefore, the customer can always see only the latest news information that he or she requests.

The know-how file 1074 is linked to the know-how file management 1043 of the master dealer site 1000.
The information stored in the storage 43, such as merits when the customer uses the product, know-how on technical support, and complaint processing, can be shown to the customer.

Specifically, a list of know-how information to the customer is displayed. To be able to provide know-how information including images in addition to text. Further, a NEW mark can be arbitrarily displayed for each know-how information. Further, the customer can arbitrarily classify the know-how information, and thus the know-how information can be selectively displayed. In addition, for example, by inputting a keyword or the like to a customer, a search can be made from among all pieces of know-how information, and desired know-how information can be shown.

As described above, the information 1072
(News information, know-how information) is prepared by the master dealer on behalf of each agency, even if each agency does not prepare them individually, so the above-mentioned labor of each agency can be reduced and customer , It is possible to efficiently provide useful information.

The product sales floor 1075 has a sales floor 1076
Are prepared (n), and depending on the types of products handled,
It can be a separate department. The sales floor 1076 includes “sales floor guidance”, “product order by product name”, “order of related goods to be sent”, “confirmation of shopping cart”, “confirmation of transaction conditions”, “request for quote”, “ Items such as "order confirmed" are displayed. In addition, sales floor 1076
Is the order management 10 of the master dealer site 1000
11, and is linked to the estimate management 1012. The detailed contents of each item will be described later.

The campaign management 1078 of the special event space 1077 is linked to the campaign management 1042 of the master dealer site 1000, and stores information (event information, discounts) on the campaign raised by the agency dealing with the customer and the master dealer. Information, etc.) to the customer. In particular,
Display a list of campaign information for customers. Be able to provide campaign information including images in addition to text. In addition, from the list of campaign products, it is possible to link products with shopping carts at the counter only during the campaign period.

The order status confirmation 1080 of the customer consultation room 1079 is linked to the order management 1011 of the master dealer site 1000, and the customer can check the order status according to the customer's request by the order status confirmation 1080. You can check. Specifically, a list of ordered orders is displayed, and details can be referenced from the list.
The order status can be referred to in the list.

The quote box 1081 is linked to the quote confirmation 1012 of the master dealer site 1000, and the customer can confirm the contents of his / her own quote using the quote box 1081. Specifically, a list of quotes created by the customer is displayed, and details can be referenced from the list. It is also possible to link to the sales floor with the details of the estimate from the estimate during the validity period. In addition, the estimate can be deleted.

Also, the member profile update 1082 is
Member Master 102 of Master Dealer Site 1000
1 and the customer updates the member profile 1
082 allows you to make your own profile (attributes, eg,
Address, delivery address, owned goods, etc.) can be updated. As described above, in the customer consultation room 1079, it is possible to perform individual correspondence for each customer.

The message 1083 is the site message management 104 of the master dealer site 1000.
6 and the agency message management 1047, and the customer can view the site message and the message from the agency having the business relationship by the message 1083. The inquiry 1084 is the inquiry management 10 of the master dealer site 1000.
Linked to 44, the customer makes an inquiry by inquiry 1084 when there is an inquiry.

The content of the inquiry from the customer is processed by the inquiry management 1044, and the content is managed. Displays the contact information (for example, phone number, facsimile number, email address, etc.)
Prepare a sheet on the display screen where you can directly enter the contents of the inquiry.

(Function of Commodity Counter) Next, the function of the commodity counter 1075 of the customer site 1070 of the electronic commerce system will be described. FIG. 11 is a merchandise section 1075 of the electronic commerce system according to the embodiment of the present invention.
FIG. 3 is an explanatory diagram showing an outline of the function of FIG. In FIG. 11, first, a sales floor 1101 will be described. Specifically, the operation of the sales floor will be explained.

Next, in a product order 1102 based on a product name, a product is selected by a product search. In the related product order 1103 depending on the owned product, a related product is selected from the owned products by a search. A confirm button may be prepared at the time of selecting a product so that the customer can confirm the selection of the product. Here, the campaign product is marked with a predetermined mark so that it can be easily distinguished from other products.

Next, in the shopping cart confirmation 1104, a list of selected products is displayed. Specifically, a list of selected products is displayed, and it is possible to input and change the quantity of the products, or to cancel the selection, and as a result, simulate the total price Can be.

Next, in transaction condition confirmation 1105, confirmation and input of transaction conditions are performed. Specifically, the transaction condition is confirmed by having the customer input the transaction condition. Then, the quote request 1106 or the order confirmation 1107 directly without making the quote request 1106 is performed.
Move to.

In the estimate request 1106, an estimate is created. More specifically, the tentative quotation is confirmed, and a formal quotation is created based on the tentative quotation. At this time, a confirmation button may be prepared so that the customer can confirm the contents of the created quote.

Next, in order confirmation 1107, if the request does not go through request for quotation 1106, the tentative quotation is checked first, then the disclaimer is checked, and then the order is issued. Also, when going through the quote request 1106,
The quotation request created in the quotation request 1106 is checked, the disclaimer is checked, and then the order is issued.
At this time, a confirmation button may be provided so that the customer can confirm the issuance of the order form.

(Outline of e-commerce system site) Next, an outline of the e-commerce system site will be described. FIG. 12 is an explanatory diagram showing an outline of a site of the electronic commerce system according to the embodiment of the present invention. In FIG. 12, the agency corporate member site is the same as the customer site 1070 shown in FIG. 10, and the same reference numerals are given to the items included in the site.

Normally, electronic commerce tends to be in direct sales form such as a maker, but in the electronic commerce system (E business system) of the present embodiment, as in the current business, the master is also used in electronic commerce. While keeping the relationship between the dealer 1202 and the agency 1201 in a mutually profitable relationship (Win-Win relationship),
In addition, pursuing customer merits, Win-
This is to build a Win-Win relationship. As a result, it is possible to make full use of the strength of cooperation between the master dealer 1202 and the agency 1201 and to achieve a thorough reduction in the cost of the entire process.

For this purpose, an agency corporate member site (customer site) 1070 is prepared, and a site that looks to the member (customer) as if the agency 1201 is operated is prepared. It is configured so that the business 1202 and the agency 1201 can cooperate with each other to perform business. Specifically, the name of the agency, that is, the agency with which the customer has a business relationship is displayed below the site logo.

Next, more specific contents of the site will be described. First, the agency 1201 transmits information provision 1211 about the agency to the master dealer 1202, and the master dealer 1202 receives the transmitted information (provision) 1211 and performs registration 1221. Next, the master dealer 1202 displays the contents of the registration 1221 on the agency guide 1071 of the agency corporate member (customer) site 1070.

For news, the master dealer 1202 performs information provision / registration 1222 on behalf of the agency 1201. Then, master dealer 1202 displays the registered information in news 1073 of agency corporate member site 1070. Regarding know-how, as in the case of news, the master dealer 1202 provides information /
Registration 1223 is performed. Then, master dealer 1202 displays the registered information in know-how file 1074 of agency corporate member site 1070.

As for the product master / sales price 1212, first, the agent 1201
2 and the master dealer 1202 performs the product master / registration 1224 on the information. In particular,
It is registered (stored) in the product master 1029 shown in FIG. Thereafter, the master dealer 1202 transmits the registered information to the sales office 10 of the agent corporate member site 1070.
76.

[0107] Regarding the corporate attribute change 1213,
First, the agency 1201 transmits the information to the master dealer 1202, and the master dealer 1202 performs the corporate master / registration 1225 on the information. Specifically, FIG.
Is registered (stored) in the corporate master 1024 shown in FIG. Thereafter, the master dealer 1202 displays the registered information on the sales floor 1076 of the proxy corporation member site 1070.

As for the corporate membership registration 1214,
Via the master dealer 1202 (however, the master dealer 1202 does not process any information registered by the agency 1201), the information registered by the agency 1201 is directly transmitted to the sales floor 1076 of the agency corporate member site 1070. Is displayed.

Similarly, with regard to the transaction limit 1215, the agency 1
The information registered by 201 is directly displayed on the sales floor 1076 of the proxy corporation member site 1070.

Similarly, the information registered by the agency 1201 via the master dealer 1202 for the quote and order contact registration 1216 is directly displayed on the sales floor 1076 of the agency corporate member site 1070.

Further, the planning / registration 1217 is also performed by the agent 1201 via the master dealer 1202.
Is registered directly with the proxy corporate member site 107
0 is displayed in the campaign management 1078.

The order status confirmation 1080 on the agency corporate member site 1070 is performed by the master dealer 1202.
Check / order reception 1 of agency 1201 directly via
218. Also, the request from the quote box 1081 of the agency corporate member site 1070 is directly confirmed 1219 of the agency 1201 via the master dealer 1202.

Also, a message 1220 to the customer made by the agency 1201 is also sent to the master dealer 1201.
2 is directly displayed on the message 1083 of the proxy corporation member site 1070.

(Business Flow and Order Status) Next, the order-related business float order status linked with the agency will be described. FIG. 13 is an explanatory diagram showing an example of a business flow of the electronic commerce system according to the embodiment of the present invention.

In FIG. 13, first, when an order from the customer 1300 enters the E-business system 1301, the order status becomes “waiting for order reception”. The information is stored in the E-business system database 1302, and is transmitted from the E-business system, for example, once a day.
It is sent to the business system operation charge 1303. Then, when the confirmation enters the E-business system 1301 from the agent 1314, the order status becomes “order accepted”.
Becomes

E business system business charge 1303
Thereafter, an inquiry is made to the E-business system 1301 to check whether there is any order whose order status has been changed to “accepted order”. .
Further, the E business system business person in charge 1303 issues an order to the E business system warehouse person in charge, for example, once a day.

Upon receiving the transmission from the E-business system business charge 1303, the sales core system 1304 stores the information in the sales core database 1305, and sends the shipping instruction to the E-business system warehouse charge 1306 once a day, for example. send.

Then, E business system warehouse charge 13
06 is the transportation company system 1308, for example, once a day.
To the product warehouse 1312 as well as notifying that the order has been received. The E business system warehouse charge 1306 also sends the order status “shipped” to the business charge 1307.

The transportation company system 1308 accumulates the notification of the order completion from the E business system warehouse charge 1306 in the transportation company database 1309, and creates a delivery slip 1310, for example, once a day.
In the product warehouse 1312, the created delivery slip 1310 is picked (extracted) and packed for shipping. As a result, a packed product 1313 is obtained. Transportation charge 1311
The packed product 1313 is transported and delivered to the customer 1300.

The price is collected in exchange for delivering the product to the customer 1300, and the order status “delivered” is sent to the business person 1307. Business person 1307
The order status “shipped” and the order status “delivered” are sent to the E-business system 1301. The E-business system 1301 stores the status information in the E-business system database 1302, and a series of operations ends.

FIG. 14 is an explanatory diagram showing another example of the business flow of the electronic commerce system according to the embodiment of the present invention. In FIG. 14, first, when an order from the customer 1300 enters the E-business system 1301, the order status becomes “waiting for order reception”. The information is stored in the E-business system database 1302, and is transmitted from the E-business system, for example, once a day.
It is sent to the business system operation charge 1303. Then, when the confirmation enters the E-business system 1301 from the agent 1314, the order status becomes “order accepted”.
Becomes

The E business system business charge 1303 is
After that, an inquiry is made to the E-business system 1301 to check whether there is any order whose order status has been changed to “order accepted”. When the order has been received, the E-business system 1301 executes, for example, once a day, the sales backbone system 1304 and the transportation company system 1308.
Sends information to the effect that the order has been accepted.

Receiving the transmission from E-business system 1301, sales backbone system 1304 stores the information in sales backbone database 1305 and sends a shipping instruction to E-business system warehouse charge 1306 once a day, for example. Further, the sales backbone system 1304
Transmits the order status “shipped” to the E-business system 1301.

Then, E business system warehouse charge 13
06 is the transportation company system 1308, for example, once a day.
The product warehouse 1312 is also notified that the order has been accepted. The shipping company system 1308 accumulates the notification of the order completion from the E-business system 1301 in the shipping company database 1309 and stores the delivery slip 131
0 is created, for example, once a day. In the product warehouse 1312, the created delivery slip 1310 is picked (extracted).
And pack it for shipping. As a result, the packed goods 131
It becomes 3. The transportation charge 1311 checks the packaged goods 131
3 and deliver it to the customer 1300.

The price is collected in exchange for delivering the product to the customer 1300, and the order status “delivered” is sent to the business person in charge 1307. Business person 1307
Order status "Delivered" E-business system 13
Send to 01. The E-business system 1301 stores the status information in the E-business system database 1303, and the series of operations ends.

(Contents of Price Management) Next, the contents of price management will be described. FIG. 15 is an explanatory diagram showing an example of price management of the electronic commerce system according to the embodiment of the present invention. As shown in FIG. 15, in the electronic commerce according to the present embodiment, there are a plurality of types of customers, and it is necessary to manage prices for each type of customer.

[0127] That is, the customer includes a "general user" who conducts a transaction using the Internet, and a "Internet member" who conducts a transaction using the Internet, registered in advance by a master dealer.
There are "direct sales corporate members" in which the master dealer conducts transactions through direct sales, and "agency members" in which each agency conducts direct transactions.

For the “general users”, “Internet members”, and “direct sales corporate members” among the above customers, the master dealer sets and manages the price of each product. Specifically, if it is a "general user", set "Internet general price".
Set an "Internet member price" lower than the "Internet general price", and if it is a "direct sales corporate member", "Corporate member price A", "Corporate member price B", "Corporate member price" C ",... Are set. The corporate member price can be set differently for each corporate member.

[0129] In addition, "quantity discount" can be set for "Internet general price", "Internet member price", and "corporate member price". This "quantity discount" can be set in stages, or can be set uniformly. The master dealer is free to choose those settings.

On the other hand, for the “agency member”, the master dealer does not set the price for the “agency member”. Instead, the master dealer sets “agency partition price A”, “agency partition price B”, “agency partition price C”,... For each agency.
Each agency can see only the corresponding “agency partition price” set by the master dealer, and cannot see the “agency partition price” set for other agencies.

Then, each agency checks the “agency member price”, “corporate member price A” and “corporate member price B” for each agency member (corporate) while looking at the “agency partition amount”. , "Corporate member price C",... The corporate member price can be set differently for each agency member (corporate). Similarly, "Corporate Member Price"
"Quantity discount" can be set. This "quantity discount" can be set in stages, or can be set uniformly. Agents are free to choose their settings.

For all prices, during a campaign, the campaign execution period and the price setting period of the product master are set so as to match.

(Content of Credit Management) Next, the content of credit management will be described. FIG. 16 is an explanatory diagram showing an example of credit management of the electronic commerce system according to the embodiment of the present invention. As shown in FIG. 16, in the electronic commerce according to the present embodiment, there are a plurality of types of customers,
Similar to price management, it is necessary to perform credit management for each customer type.

That is, like the price management,
`` General users '' who conduct transactions using the Internet, `` Internet members '' who are members registered by the master dealer in advance and conduct transactions using the Internet, and `` direct sales corporate members '' where the master dealer conducts transactions by direct sales, There is an “agency member” where each agency deals directly.

The master dealer sets and manages credits for “general users”, “Internet members”, and “direct sales corporate members” among the above customers. In particular,
Credits can be set for the “Internet general price”, “Internet member price”, and “corporate member price” for each “payment method”. That is, "1 order limit"
Can be set. For the “Internet member price” and “corporate member price”, a “monthly limit” can be set for each individual or corporation. further,
A monthly limit may be provided only for credit sales.

On the other hand, the master dealer does not set the credit management for the “agency member”. Therefore,
Each agency sets credit management for agency members with whom it has a business relationship. The contents of the setting are the same as the credit set by the master dealer as “Internet member” or “direct sales corporate member”, and therefore the description thereof is omitted.

(Message Transmission) Next, the contents of the message transmission to the customer will be described. The electronic commerce system according to the present embodiment has a customized messaging function that regards customers as “individual customers”. By using this customized message function,
It allows for finer-grained messaging and deepens trust with customers.

FIG. 17 is an explanatory diagram relating to message transmission of the electronic commerce system according to the embodiment of the present invention. In FIG. 17, as a plurality of types of messages, a “general message” 1701, an “internet member message” 1702, a “direct sales corporate member message” 1703, and an “agent agency member” 1
704. These messages 1701 to 170
4 is the master dealer site 100 shown in FIG.
0 is managed by the site message management 1046 and the agency message management 1047.

Then, in order to create a message for each customer, a content most suitable for each customer is individually extracted from the messages 1701 to 1704 by using a customizing function. As the customizing function, for example, the site sponsor (master dealer) corporate name function 1
705, member name function 1706, member corporation name function 170
7. Corporate person in charge function 1708, agency company name function 170
9 and the like.

For example, each message is digitized by a plurality of parameters by each of the customizing functions,
By the parameters and numerical values, for each customer (general user 1
710, Internet member 1711, direct sales corporate member 1
712, It is determined whether or not to provide to the agency member 1713). Further, when the customer sets another customization function according to the request content and uses the customization function, it is possible to provide more detailed messages corresponding to individual customers.

(Transmission of News and Know-how) Next, the contents of transmission of news and know-how to customers will be described. In the electronic commerce system according to the present embodiment,
As with message transmission, customers are regarded as "individual customers", and the information is automatically provided by matching and sorting the customer classification set in advance in news and know-how and the classification based on the customer profile. ,
It is possible to avoid providing unnecessary information to the customer and to provide the customer with high-density (high interest) information, thereby improving customer satisfaction.

FIG. 18 is an explanatory diagram relating to transmission of news and know-how of the electronic commerce system according to the embodiment of the present invention. In FIG. 18, news 1801
Has information on a plurality of customer classes in advance. The information on the customer classification includes, for example, information on the classification based on the company size as the customer classification 1.
For example, "large company" 1802, "small and medium company" 180
3. "SOHO (Small Office Home)
Office) 1804. As the customer classification 2, there is information on classification based on the use. For example, "General affairs" 1806, "Graphics" 1807, "Design" 1808, "Others"
A classification such as 1809 is also conceivable.

Here, the destination of the news 1801 is determined by, for example, classifying as “customer class 1 = large company” and “customer class 2 = design”. As a result, for the customer 1810, only useful news from the vast amount of news is selected and delivered.

(After-Sales Enhancing Function) Next, the contents of the after-sales enhancing function will be described. FIG.
FIG. 9 is an explanatory diagram showing a relationship between a product of the electronic commerce system according to the embodiment of the present invention and its peripheral products. In FIG. 19, the main product (“main product A” 1900) owned by the user (customer) is registered as a registered product (table) 1901, and the “main product A” 19
02 and the peripheral products of the “main product A” 1902 (“peripheral product 1” 1904, “peripheral product 2” 1905, and “peripheral product 4” 1907) are registered and retained. The information on the registered product 1901 is made visible to the customer who owns the main product A1900 on the customer site 1070 shown in FIG. To that end, may the customer to make advance whether was registered in advance owns what kind of body products in advance.

The registered merchandise (table) 1901 includes, for another customer, “peripheral merchandise 1” 1904 and “peripheral merchandise 3” as peripheral merchandise of “body merchandise B” 1903.
06, “Peripheral product 4” 1907, “Peripheral product 5” 190
8 are registered.

As described above, the merchandise can be registered in association with the main merchandise and the peripheral merchandise. This can save the customer the trouble of checking the relevance between the peripheral product and the main product each time. In addition, when the customer purchases the main product, the customer can register the main product owned by the customer, so that a list of available products can be easily checked from the latest owned product of the customer.

As described above, according to the present embodiment of the present invention, the above-mentioned three points, that is, the strength of agency cooperation, can be utilized, and the cost of the entire business process can be reduced. By providing product information to customers using the name of the agency, pursue customer satisfaction with customer-oriented services and maintain business continuity,
It is possible to efficiently sell attached products and peripheral products of the sold product, and to enhance after-sales at the same time.

Further, the electronic commerce system and the electronic commerce method described in the embodiment of the present invention are realized by executing a prepared program on a computer such as a personal computer or a workstation. This program is recorded on a computer-readable recording medium such as a hard disk, a floppy disk, a CD-ROM, an MO, and a DVD, and is read out from the recording medium and executed by the computer. This program can be distributed via the recording medium or as a transmission medium via a network such as the Internet.

[0149]

As described above, according to the first aspect of the present invention, the first receiving means transmits information from a pre-registered agent for each customer to products handled by the user via the network. And information associated with the product (hereinafter referred to as “product information”), such as the price and benefits of the product, and the providing unit transmits the product information received by the first receiving unit to the proxy server via a network. Providing to the customer using a store name, the second receiving means receiving a request for product purchase from the customer based on the information provided by the providing means via the network, and the transmitting means, And transmitting the information on the product purchase request received by the second receiving means to the agency, based on the information on the product purchase request received by the second receiving means. Product delivery process, which can leverage the strengths of agency collaboration, reduce overall business process costs, and provide product information to customers using the agency name. Enables customers to pursue customer satisfaction and maintain business continuity with customer-oriented services, thereby incorporating the concept of collaboration between a master dealer or manufacturer and an agency in its functions, and through e-commerce, There is an effect that an electronic commerce device capable of developing a high profit business while increasing satisfaction is obtained.

According to the second aspect of the present invention, in the first aspect of the present invention, the product information includes a product having a relevance to the product, such as an accessory product of the product or a peripheral product. Related information, it is possible to efficiently sell accessories and peripheral products of the products sold, and to enhance after-sales, which means that the collaboration between the master dealer or manufacturer and the agency The concept is included in the function, and an electronic commerce device capable of developing a high profit business while increasing customer satisfaction through electronic commerce is obtained.

Further, according to the third aspect of the present invention, 1
Or information on products handled by a plurality of master dealers or manufacturers including general distributors, wholesalers, and wholesalers from one or more distributors belonging to the master dealer registered in advance for each customer via a network. And information associated with the product (hereinafter referred to as "product information"), such as the price and benefits of the product, and providing the provided product information to the customer using the agency name via a network. Receiving a product purchase request from the customer based on the received information via the network, transmitting information about the received product purchase request to the agency, and supplying the product related to the product purchase request to the customer. And the agent collects from the customer for the goods supplied by the master dealer or the manufacturer. Master distribution or logistics is handled by the master dealer or manufacturer, and the agency is solely responsible for the gold flow.This allows the company to harness the strengths of agency collaboration and reduces overall business process costs. In addition, by providing product information to customers using the agent's name, we can pursue customer satisfaction with customer-oriented services and maintain business continuity. The concept of cooperating with a store is included in the function, and there is an effect that an electronic commerce system capable of developing a high-profitable business while increasing customer satisfaction can be obtained through electronic commerce.

According to the invention described in claim 4, 1
Or, a plurality of master dealers or manufacturers including general distributors, wholesalers, and wholesalers handle themselves via a network from one or more distributors belonging to the master dealer or the manufacturer registered in advance for each customer. Receives information about the product and information associated with the product, such as the price and benefits of the product (hereinafter referred to as "product information"), and provides the received product information to the customer via the network using the agency name And
Receiving, via the network, a product purchase request from the customer based on the provided information, and transmitting the received information regarding the product purchase request to the agency, wherein the agency receives the information regarding the product purchase request; Receiving from the master dealer or the manufacturer, supplying goods to the customer based on the received information, and collecting the price of the supplied goods from the customer, so that the master dealer or the manufacturer is in charge of commercial distribution, By having distributors handle logistics and gold flow, they can leverage the strengths of agency collaboration, reduce the cost of overall business processes, and provide customers with product information using the agency name. By providing customer-oriented services, we can pursue customer satisfaction and maintain business continuity with customer-oriented services. Exhibits and dealers or manufacturers, include the concept of cooperation with agency in the function, through e-commerce, the effect that the e-commerce system that is capable of deploying a highly profitable business while enhancing the customer satisfaction obtained.

According to the fifth aspect of the present invention, one or more of
One or more distributors belonging to master dealers or manufacturers, including general distributors, wholesalers, and wholesalers, handle information about the products they handle and information accompanying the products, such as the prices and benefits of the products ("Product Information") 1) to the master dealer or the manufacturer.
And a second step in which the master dealer or the maker provides the customer with the product information transmitted in the first step through a network using the name of the agency, and the master dealer or the maker. A third step in which the maker accepts a request for purchase of a product from the customer based on the information provided in the second step via the network; and a step in which the master dealer or the maker accepts the request in the third step. A fourth step of transmitting information on the product purchase request to the agency, and a step of the master dealer or the manufacturer supplying the customer with the product purchase request received in the third step. 5 steps,
A sixth step in which the agency collects the price of the goods supplied in the fifth step from the customer, so that the master dealer or the manufacturer is in charge of commercial distribution and logistics, and the agent By taking charge of only the flow,
You can leverage the strengths of agency collaboration, reduce overall business process costs,
By providing product information to customers using the name of the agency, we can pursue customer satisfaction and maintain business continuity with customer-oriented services, which enables the concept of collaboration between the master dealer or manufacturer and the agency. Is included in the function, and an electronic commerce method capable of developing a high profit business while increasing customer satisfaction through electronic commerce is obtained.

Further, according to the invention described in claim 6, one or a plurality of items registered in advance for each customer are provided.
One or more distributors belonging to master dealers or manufacturers, including general distributors, wholesalers, and wholesalers, handle information about the products they handle and information accompanying the products, such as the prices and benefits of the products ("Product Information") 1) to the master dealer or the manufacturer.
And a second step in which the master dealer or the maker provides the customer with the product information transmitted in the first step through a network using the name of the agency, and the master dealer or the maker. A third step in which the maker accepts a request for purchase of a product from the customer based on the information provided in the second step via the network; and a step in which the master dealer or the maker accepts the request in the third step. A fourth step of transmitting information relating to the product purchase request to the agent, and the agent supplying goods to the customer based on the information transmitted from the master dealer in the fourth step. And a sixth step in which the agent collects the price of the goods supplied in the fifth step from the customer. Including the process, the master dealer or manufacturer is in charge of commercial distribution, and the agency is in charge of logistics and gold flow, making use of the strengths of agency collaboration, and the cost of the overall business process In addition, by providing product information to customers using agent names, customer satisfaction can be pursued with customer-oriented services, and business continuity can be achieved. In addition, the function of incorporating the concept of cooperation with an agent in the function and an electronic commerce method capable of developing a high-profitable business while increasing customer satisfaction through electronic commerce can be obtained.

[Brief description of the drawings]

FIG. 1 is a schematic business diagram showing an outline of an electronic commerce system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing an outline of functions of an electronic commerce system according to the embodiment of the present invention.

FIG. 3 is an explanatory diagram showing a structure of an electronic commerce system according to the embodiment of the present invention.

FIG. 4 is an explanatory diagram showing a configuration of an electronic commerce system according to the embodiment of the present invention.

FIG. 5 is an explanatory diagram showing an example of a business process of the electronic commerce system according to the embodiment of the present invention.

FIG. 6 is an explanatory diagram showing another example of the business process of the electronic commerce system according to the embodiment of the present invention.

FIG. 7 is an explanatory diagram showing another configuration of the electronic commerce system according to the embodiment of the present invention.

FIG. 8 is an explanatory diagram showing a system configuration of an electronic commerce system according to the embodiment of the present invention.

FIG. 9 is a block diagram showing a hardware configuration of a terminal device of the electronic commerce system according to the embodiment of the present invention.

FIG. 10 is an explanatory diagram showing an outline of functions of an electronic commerce system according to the embodiment of the present invention.

FIG. 11 is an explanatory diagram schematically showing a merchandise counter function of the electronic commerce system according to the embodiment of the present invention.

FIG. 12 is an explanatory diagram showing an outline of a site of the electronic commerce system according to the embodiment of the present invention.

FIG. 13 is an explanatory diagram showing an example of a business flow of the electronic commerce system according to the embodiment of the present invention.

FIG. 14 is an explanatory diagram showing another example of the business flow of the electronic commerce system according to the embodiment of the present invention.

FIG. 15 is an explanatory diagram showing an example of price management of the electronic commerce system according to the embodiment of the present invention.

FIG. 16 is an explanatory diagram showing an example of credit management of the electronic commerce system according to the embodiment of the present invention.

FIG. 17 is an explanatory diagram related to message transmission of the electronic commerce system according to the embodiment of the present invention.

FIG. 18 is an explanatory diagram regarding transmission of news and know-how of the electronic commerce system according to the embodiment of the present invention.

FIG. 19 is an explanatory diagram showing a relationship between a product of the electronic commerce system according to the embodiment of the present invention and its peripheral products.

FIG. 20 is an explanatory diagram showing an example of a conventional business process of a commercial transaction.

[Description of Signs] 101, 201, 810 Master dealer (or maker) 111, 112, 113, 202, 820 Agent 121, 122, 123, 203, 830 Customer 211, 1000 Master dealer (or maker) site 212, 1060 Agency site 213, 1070 Customer site 800 Network 1900 User-owned product 1901 Registered product (table) 1904 to 1908 Peripheral products

Claims (6)

[Claims] 1. An information registered in advance for each customer from an agent registered in advance, information on a product handled by the user via a network, and information associated with the product such as a price and a privilege of the product (hereinafter referred to as "product information"). A receiving unit for receiving the product information received by the first receiving unit via a network using the agency name to the customer; Second receiving means for receiving a product purchase request from the customer based on the network, and transmitting means for transmitting information on the product purchase request received by the second receiving means to the agency, And a delivery processing unit for performing a delivery process of the product based on the information on the product purchase request received by the second receiving unit. E-commerce system to be. 2. The electronic commerce device according to claim 1, wherein the merchandise information includes information on merchandise related to the merchandise, such as an attached merchandise of the merchandise and peripheral merchandise. 3. One or more master dealers or manufacturers including general agents, wholesalers and wholesalers, one or more agents belonging to the master dealer registered in advance for each customer, and the customer In the e-commerce system configured to be connected by a network, the master dealer or the manufacturer, from the agency, information on products handled by itself via the network, and the price of such products, benefits, etc. Receiving associated information (hereinafter referred to as “product information”), providing the received product information to the customer via the network using the agency name, and requesting a product purchase from the customer based on the provided information. The agency receives the information on the product purchase request received through the network. An electronic commerce system, comprising: transmitting, to the customer, a product according to the product purchase request; and the agent collecting from the customer the price of the product supplied by the master dealer or the manufacturer. . 4. A master dealer or manufacturer including one or more general agents, wholesalers and wholesalers, and one or more agents belonging to the master dealer or the manufacturer registered in advance for each customer,
In the e-commerce system configured to be connected to the customer by a network, The master dealer or the manufacturer, from the agency, information on the products handled by itself through the network, and the price of the products, benefits, etc. Receiving information associated with the product (hereinafter referred to as “product information”), providing the received product information to the customer via the network using the agency name, and purchasing the product from the customer based on the provided information. Receiving the information of the received product purchase request to the agent, the agent receives the information of the product purchase request from the master dealer or the manufacturer, Supplying goods to the customer based on the received information, and paying for the supplied goods E-commerce system, characterized in that it collected from the serial customer. 5. A master dealer or maker including one or more general dealers, wholesalers and wholesalers, and one or more agents belonging to the master dealer or the maker registered in advance for each customer,
In the electronic commerce method in which the customer is connected to a network, the agent stores information relating to a product handled by the agent and information (hereinafter referred to as “product information”) associated with the product, such as a price and a privilege of the product. A first step of transmitting to the master dealer or the maker, and a step of providing the customer information to the customer using the agency name via the network, the product information transmitted in the first step, the master dealer or the maker A second step, wherein the master dealer or the maker accepts, via the network, a product purchase request from the customer based on the information provided in the second step; and Information on the product purchase request accepted by the manufacturer in the third step A fourth step of transmitting to the agent, the master dealer or the maker providing the customer with a product related to the product purchase request received in the third step, A sixth step in which the shop collects the price of the goods supplied in the fifth step from the customer. 6. A master dealer or manufacturer including one or more general dealers, wholesalers and wholesalers, and one or more agents belonging to the master dealer or the manufacturer registered in advance for each customer,
In an e-commerce method in which a customer is connected to a network, the agency stores information relating to a product handled by the agent and information accompanying the product (hereinafter, referred to as “product information”) such as a price and a privilege of the product (hereinafter referred to as “product information”). A first step of transmitting to the dealer or the maker; and a second step in which the master dealer or the maker provides the customer with the product information transmitted in the first step via a network using the name of the agency. And a third step in which the master dealer or the maker accepts, via the network, a product purchase request from the customer based on the information provided in the second step, and The manufacturer receives the information on the product purchase request received in the third step. A fourth step of transmitting to the agent, a fifth step in which the agent supplies goods to the customer based on information transmitted from the master dealer in the fourth step, A sixth step of collecting, from the customer, the price of the commodity supplied in the fifth step, the electronic commerce method.