JP2001103061A - Information communication equipment in accommodation facilities - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide various types of services to guests at a hotel using the information terminals. SOLUTION: An information terminal 1 having a radio communication function is placed in every guest room of a hotel, which includes a base station 2, a controller 3 and a server 4. A guest transmits service request information from the terminal 1 of his room to the server 4 via the station 2 and the controller 3. The server 4 receives the request information and transmits the notification of acceptance to the terminal 1 via the controller 3 and the station 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information communication device in an accommodation facility such as a hotel or a ryokan having a plurality of guest rooms.

[0002]

2. Description of the Related Art FIG. 6 is a schematic configuration diagram of a conventional information communication device in a hotel.

[0003] 11 is an information terminal, 12 is a base station, 13 is a control device, and 14 is a server.

[0004] In a conventional hotel, from each information terminal 11 having a wireless communication function possessed by a hotel employee (or installed at a predetermined place in the hotel), a hotel employee is sent to a server installed in the hotel. 14 to return and display the information accumulated in the server 14, such as the status of the guest room (whether the room is vacant or cleanable, whether the room is cleaned and check-in is possible, etc.), and improve the efficiency of work. I'm trying.

[0005] That is, information transmitted from each information terminal 11 is stored in a server 14 connected to the control device 13 by a dedicated line, and when an inquiry about room information from the information terminal 11 is made by an employee. By returning the information stored in the server 14, the information terminal 11 allows the employee to grasp the current room condition. In addition, by transmitting a notification of the end of cleaning and a change in the room status from the information terminal 11 to the server 14, the server 14 updates the information and accumulates new information.

[0006]

As described above, in the conventional information communication device in an accommodation facility, only a hotel employee uses the information communication device, and no consideration is given to the service to the guest.

[0007] An object of the present invention is to provide various services for guests using an information terminal.

[0008]

According to the present invention, there is provided an information communication apparatus in an accommodation facility having a plurality of guest rooms, comprising: an information terminal provided in each of the guest rooms;
A server installed on the accommodation management side, wherein service information can be communicated between each of the information terminals and the server.

[0009] At least a part of the information communication between the information terminal and the server is wirelessly performed.

In the present invention, an information terminal placed in each guest room,
By enabling wireless or wired communication with a server placed on the management side, services for guests can be provided.

[0011]

Embodiments of the present invention will be described below in detail with reference to the drawings. In the drawings described below, those having the same functions are denoted by the same reference numerals, and the repeated description thereof will be omitted.

Embodiment 1 FIG. 1A is a schematic configuration diagram of an information communication device in a hotel according to Embodiment 1 of the present invention.

1 is an information terminal, 2 is a base station, 3 is a control device, and 4 is a server.

FIG. 1B is a schematic diagram showing a display screen of the information terminal 1 of the information communication apparatus.

Reference numeral 5 denotes a display screen.

In this embodiment, in an information communication device in a hotel having a plurality of guest rooms, an information terminal 1 having a wireless communication function is placed in each guest room (or handed over to a guest at the time of check-in), and a base is provided to the lodging management side. The station 2, the control device 3, and the server 4 are installed, and the guest can transmit service request information from each information terminal 1 in each room to the server 4 via the base station 2 and the control device 3. . Upon receiving this information, the server 4 sends an acknowledgment to the information terminal 1 that has requested the service via the control device 3 and the base station 2.

Information communication is performed wirelessly between each information terminal 1 and a base station 2 installed in a place where radio waves can easily reach.

On the information terminal 1 side of the guest, a service menu screen is displayed on the display screen 5 by a predetermined operation such as turning on a switch, as shown in FIG. 1B. Alternatively, a menu screen is always displayed on the screen of the information terminal 1 during staying (or a menu screen is displayed when a person touches the information terminal 1).
Three squares in the display screen 5 of FIG. 1B indicate icons, and characters next to the icons indicate types of services. Various types of services can be considered. Here, room service, wake-up call, and check-out will be described as examples.

The guest selects a service from the menu screen shown in FIG. 1B by input means such as a key (not shown; a touch sensing key on a display screen) of an input device provided in the information terminal 1. . Thereafter, information is transmitted from the information terminal 1 by a predetermined operation (transmission instruction) of the guest. Thereafter, the information terminal 1 receives the acknowledgment of the server 4. By this operation, the service requested by the guest is provided from the hotel to the guest.

According to the present embodiment, the guest uses the information terminal 1 in the room to request a service from the hotel side, thereby directly requesting a service at the front desk or via a telephone. Compared to all service requests, it is easier to request services (especially for foreigners) and has the effect of reducing human errors.

In addition, the service can be improved for the guests, giving the guests a sense of satisfaction and improving the image of the accommodation facility.

Further, by notifying the hotel of the request for check-out before leaving the room using the information terminal 1 in the room, the waiting time at the front desk at the time of check-out can be reduced.

Embodiment 2 FIG. 2 is a schematic configuration diagram showing an information communication apparatus according to Embodiment 2 of the present invention.

In the first embodiment, as shown in FIG. 1, information communication between each information terminal 1 and the base station 2 is performed wirelessly. Station 2
1 shows a configuration in which information communication with the communication is performed by wire. In the present embodiment, for example, a personal computer is used as the information terminal 1.

<< Service Flowchart >> FIGS. 3 to 5
Is a flowchart of the above three services, namely room service, wake-up call, and check-out.

<< Room Service >> FIG. 3 is a flowchart when a guest requests room service.

The item "room service" is selected from the menu displayed on the screen of the information terminal and determined.

A list of menus available for room service is displayed on the screen. By pressing the arrow keys, it is possible to switch between the screen of each menu currently displayed and another screen on which the fee is displayed.

When the order is decided, enter the order number,
decide.

Information is transmitted, and the transmitted information is processed on the server side.

A notification that the information has been received from the server is transmitted to the information terminal that transmitted the information.

If there is another order, return to and perform the same processing.

If there is no order, the menu ends.

<< Morning Call >> FIG. 4 is a flowchart when a guest requests a morning call.

The item "Morning call" is selected from the menu displayed on the screen of the information terminal and determined.

Select the "time setting" item of the wake-up call. If the time has already been set, select "Change time".

A desired time is input and determined.

The type of the desired alarm sound is selected and determined.

Information is transmitted, and the transmitted information is processed on the server side.

A notification that the information has been received from the server is transmitted to the information terminal that transmitted the information.

Exit the menu.

<< Checkout >> FIG. 5 is a flowchart when the guest wants to check out or extend the stay.

The item "check out" is selected from the menu displayed on the screen of the information terminal and determined.

To check out, select "check out". To extend the stay, select "extension".

If the accommodation is to be extended, the period to be extended is input.

The information is transmitted, and the transmitted information is processed on the server side.

A notification that the information has been received from the server is transmitted to the information terminal that transmitted the information.

If it is not possible to extend the accommodation, the screen returns to and a reset is made.

When the check-out or the setting of the stay extension is completed, the menu is ended.

These operations are performed by the guest using the information terminal in the guest room.

Although the present invention has been specifically described based on the embodiments, the present invention is not limited to the above-described embodiments, and it is needless to say that various modifications can be made without departing from the gist of the present invention. It is. For example, various types of room service can be considered, such as a request for washing and a request for delivery of a map for sightseeing. Further, in the configuration examples shown in FIGS. 1 and 2, the server 4 and the control device 3 are installed in different places, but they may be installed in the same place. Further, the base station 2 may be installed at the same place. In addition, when wireless communication is not performed, the base station 2 may not be provided. Further, in addition to the conventional information communication between the employee and the hotel, it is possible to perform the information communication between the guest and the hotel according to the present invention.

[0052]

As described above, according to the present invention,
Various services for hotel guests can be provided using the information terminal. Compared to the conventional service request directly or via telephone, it is easier to request a service (especially for a foreigner), and there is an effect of reducing human error. In addition, the service can be improved for the guests, giving a sense of satisfaction and improving the image of the accommodation facility. Furthermore, the waiting time at the time of checkout can be reduced.

[Brief description of the drawings]

FIG. 1A is a schematic configuration diagram of an information communication device in a hotel according to an embodiment of the present invention, and FIG. 1B is a schematic diagram showing a display screen of an information terminal of the information communication device.

FIG. 2 is a schematic configuration diagram showing an information communication device according to another embodiment of the present invention.

FIG. 3 is a flowchart when a guest requests room service.

FIG. 4 is a flowchart when a guest requests a wake-up call.

FIG. 5 is a flowchart when a guest wants to check out.

FIG. 6 is a schematic configuration diagram of an information communication device in a conventional hotel.

[Explanation of symbols]

1 information terminal, 2 base station, 3 control device, 4 server, 5 display screen.

Claims (2)

[Claims] An information communication device in an accommodation facility having a plurality of guest rooms, comprising: an information terminal provided in each of the guest rooms; and a server provided on the accommodation management side, wherein a communication terminal is provided between the information terminals and the server. An information communication device in an accommodation facility, wherein service information can be communicated by using the information communication device. 2. The information communication apparatus according to claim 1, wherein at least a part of the information communication between the information terminal and the server is performed wirelessly.