JP2000346754A - Maintenance-plan support system and computer-readable medium with recorded program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a maintenance-plan support system by which the detailed explanation of the content of maintenace can be performed easily. SOLUTION: A display 12 which displays an image is provided. A storage part 8 which stores data containing a component image is provided. An information processing part by which a plurality of component images are displayed on the display 12, which selects any one of the component images displayed on the display 12 and by which an animation corresponding to the selected component image is displayed on the display 12 is provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance plan support system, and more particularly, to a system for confirming the contents of maintenance when performing vehicle inspection maintenance or periodic inspection.

[0002]

2. Description of the Related Art Inspection and maintenance and periodic inspections are indispensable for the operation of automobiles. Such maintenance is often performed at automobile dealers and maintenance shops, but it is difficult for users to accurately request the extent and extent of repairs since they are not specialists in automobiles.

[0003] For example, when requesting vehicle inspection and maintenance, there are several levels of maintenance, from the lowest level that clears the statutory content to the level at which maintenance is performed like a new car. Naturally, the cost also changes according to the maintenance level, but as a user, it is only possible to make a rough request such as [I want you to keep it to the minimum level] or [I want you to do it carefully]. There is no fact.

[0004] In addition, even when looking at the maintenance specification, there are many parts, such as a lower arm seal assembly, which cannot be generally known just by asking the name. Further, there are cases where the labor cost is extremely low, such as replacement of an air cleaner, while replacement of parts inside the engine (for example, a crankshaft bearing) requires a large labor even if the parts are inexpensive.

[0005]

SUMMARY OF THE INVENTION Under such circumstances,
There is a possibility that the maintenance fee may be questioned between the maintenance side and the user. Ideally, it is conceivable to inform the user of the contents of the maintenance before the maintenance and convince them, but explaining while showing a complicated parts list of the contents is a practical solution for both sides is not.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and it is a technical object of the present invention to provide a maintenance plan support system capable of easily providing a detailed description of maintenance contents to any target person (user).

Another object of the present invention is to provide a system capable of easily determining maintenance contents. It is another technical object of the present invention to provide a system capable of easily performing cost estimation at the same time as explanation of maintenance contents.

[0008]

SUMMARY OF THE INVENTION The present invention is a maintenance plan support system, and is configured as follows to solve the above-mentioned technical problems.

According to a first aspect of the present invention, there is provided a display unit for displaying an image, a storage unit for storing various data including a component image, a component item display unit for displaying a plurality of component images on the display unit, and the display unit. Component item selecting means for selecting any one of the component images displayed in the section, and a detailed description image displaying means for displaying a detailed description image corresponding to the component image selected by the component item selecting means on the display means. It is characterized by the following.

According to a second aspect of the present invention, in the first aspect, there is provided a course selection means for selecting a specific maintenance course from a maintenance menu having a plurality of maintenance courses, and the storage means comprises:
Stores part images grouped for each maintenance course,
The component item display means displays a group of component images corresponding to a specific maintenance course on the display means.

[0011] In a third aspect based on the first or second aspect, the detailed explanation image display means is arranged so that a specific component image is selected by the component item selecting means.
A moving image corresponding to the selected component image is activated.

According to a fourth aspect of the present invention, in any one of the first to third aspects, the whole image display means for displaying the whole image of the vehicle together with the part image on the display means, and the part item selection means selects the whole image. Component position display means for displaying what part of the whole image corresponds to the part image thus obtained.

In a fifth aspect based on the fourth aspect, the component position display means displays an instruction line between the component image and the position of the component in the entire vehicle image.

In a sixth aspect based on either the fourth or fifth aspect, the whole image display means and the component item display means arrange the whole vehicle image in a central portion on a display screen of the display means. In addition, a plurality of component images are arranged around the entire vehicle image.

According to a seventh aspect of the present invention, in any one of the first to sixth aspects, the component image includes a vehicle maintenance work image. The eighth invention is characterized in that in any one of the first to seventh inventions, there is provided a maintenance cost estimating means for calculating a work wage and a part price corresponding to the part image selected by the part item selecting means. I do.

According to a ninth aspect of the present invention, a computer including a display unit for displaying an image and a storage unit for storing various data including a component image causes a plurality of component images to be displayed on the display unit. A program for allowing the user to select one of the displayed part images, displaying a detailed explanation image corresponding to the selected part image on the display means, and calculating a work cost and a part price corresponding to the selected part image is recorded. Computer readable medium.

Although the image format of each screen described above may be a file format depending on a specific graphic application, it is preferable to use a PDF file independent of a specific platform in consideration of use in a network.

The part image and the whole vehicle image are, for example, image information read by a digital camera or a scanner.
It is preferable to set a hot spot to move to the next operation when the part or the like is clicked with a mouse.

Each image can be a JPEG compressed image. Further, the component position display means may be capable of changing colors and positions using GIF animation.

Although a personal computer can be used as hardware for realizing the maintenance plan support system, this system can be used alone (stand-alone), and of course, uses a local area network, a server and a public line. It can also be used as a network system. Particularly in the latter case, since customer information and maintenance content information can be shared, more detailed customer service can be realized.

The specific usage of this system is as follows.
By activating a personal computer having the functions of the present invention and operating it together with the user, a detailed explanation image of the parts that need to be replaced, where the parts are used, and their prices and labor are sequentially displayed on a video display. Is displayed.

As described above, the user can request the maintenance after completely understanding the contents and cost of the maintenance, so that the user is safe. In addition, the user can request a maintenance contractor for the maintenance he or she needs without fail.

[0023]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The maintenance plan support system of the present invention will be described below in more detail with reference to the embodiments shown in FIGS.

FIG. 1 shows the hardware of the system.
A DOS / V personal computer 20 is used. An information processing unit 9 and a hard disk 7 (storage unit 8) are provided in the personal computer 20, and the information processing unit 9 includes a microprocessor (MPU) 22,
M (randum access memory) 22 (storage unit 8), ROM (r
ead only memory) 23 (storage unit 8).
On the other hand, an operation system (OS) 25, an application 26, and a device driver 27 are installed on the hard disk 7.

The common bus 37 between the information processing section 9 and the hard disk 7 has an input / output port (SCSI, USB, etc.) 21
The input / output port 21 has an MO or D
Auxiliary storage device 28 (storage unit 8) such as a VDRAM, scanner (digital camera) 29, keyboard 30, mouse 31, display 12, modem (terminal adapter) 32 for connection to public line 33, and server 35 for connection LAN port (transceiver) 34,
And a printer 36 for outputting a calculation result.

Hereinafter, the functions realized by the application 26 will be described mainly with reference to the flowchart of FIG. First, when the operation system 25 and the application 26 are started and a predetermined operation is performed, an initial screen shown in FIG. 2 is displayed.

When the operator inputs a user name, a user's individual identification number, or a vehicle number, data corresponding to the condition is searched from the registered data, and detailed user information such as an address name and vehicle information are displayed on a screen. Displays information such as the maintenance history. On this screen, necessary information such as a maintenance person can be input, and each data can be changed. For new users,
The operator inputs each data one by one.

Here, when a predetermined input is completed, the screen changes to a command waiting screen 12 shown in FIG. 3, and when the setting work of F2 on the screen 12 is selected, a maintenance menu having a plurality of courses as shown in FIG. Then, the screen shifts to an initial selection screen for selecting a specific course.

In this initial selection process, a maintenance menu desired by the user is selected from [vehicle inspection], [12-month inspection], [6-month inspection], and [new vehicle inspection] (step 101). When the selection is completed, the screen shifts to a maintenance content selection screen shown in FIG. This screen 12 is composed of a plurality of component images 2 and a vehicle perspective view (vehicle entire image) 3. The vehicle perspective view 3 is arranged at the center of the screen 12, and the multiple component images 2 are displayed on the vehicle perspective view. 3 (step 102).

The part image 2 displays a different group of part images for each maintenance course. That is, a set of component images 2 applied to each of the vehicle inspection courses and the 12-month inspection courses is stored in the storage unit 8 in advance, and the selected part-specific part images 2
Are displayed on the screen 12.

The arrangement positions of these images are not limited to this example, and it is optional to arrange the vehicle perspective view 3 at the lower right. Various images use image data captured by a digital camera.

The part image 2 exemplifies engine oil, a wiper blade, and the like, and the vehicle perspective view 3 is a graphic image showing a portion where each part is used. FIG. 6 shows a maintenance content selection screen, in which many parts are
Since it is difficult to display on the screen, the display is divided into several pages. In the maintenance content selection screen, for example, it is assumed that a tire is selected (step 1).
03), an instruction line 11 is displayed between the part image 2 and the position of the part in the vehicle perspective view 3 (step 10).
4). The data of each part image 2 and the coordinate data of the part position in the vehicle perspective view 3 corresponding to each part image 2 are stored in advance in association with each other. For example, even when the position of the component image 2 is changed in accordance with addition or deletion of the component image 2, the position of the instruction line 11 is automatically changed, and a predetermined link is always performed. . The instruction line 11 can be freely created and deleted.

When an instruction to activate a moving image corresponding to the selected component image 2 is given (step 105), a moving image of the tire is displayed instead of the vehicle perspective view 3 (step 106). This screen is a screen for explaining the shape and function of the part to the user. That is, in this moving image, in addition to the detailed shape and function of the part, it is also possible to display what will happen if the part is used while deteriorated. Specifically, an example of an image in which the coolant leaks to the outside and causes various failures when the water pump seal is used with the deteriorated seal can be exemplified.

Note that this moving image is a quick time,
shock wave, MPEG, window AV
I and Java applets can be used, and it is also possible to capture a video taken by a digital camera, convert it to a moving image file format, and use it.

Next, when the user confirms a moving image or the like and selects maintenance of the part image, a part provisional determination instruction is issued (step 107), and the part is provisionally determined (step 108). This part provisional determination instruction is performed by the operation of the operator. When the part provisional determination instruction is issued, the moving image is ended, and the process proceeds to the next step 109. In addition,
If maintenance of the part image is not required in step 107, the process proceeds to step 109 without tentatively determining the part.

When an instruction to shift to the part / work list selection screen corresponding to each of the provisionally determined part images is issued, the flow shifts to step 110 to select another part image 2. In this case, a loop to step 103 is performed.

Next, when the necessary component selection on the screen shown in FIG. 6 is completed, a component detail list corresponding to the selected component image is displayed as shown in FIG. 7 (step 11).
0). Here, selection of detailed maintenance parts and work is performed,
The final maintenance content is determined (step 111).

On this screen, the parts selected in the maintenance content selection process are displayed in a list, and the necessity of the parts is specified again. To re-designate the necessity of the part means to judge that the part is not to be repaired this time because it is not necessary to replace it for safety and is expensive. In the system of this embodiment, as shown in FIG. 8, the maintenance item (part / work) highlighted on the screen is selected.

Here, the final decision is made, and
When the user clicks on the confirmation of No. 6, the screen shifts to a charge display screen shown in FIG. This fee display screen is for summing up the prices and labor costs of all the selected parts, and is displayed over all three pages including the display screen 12 of FIGS. 10 and 11 (step 112). ). The parts / work details list corresponding to each part image 2 and the parts prices and work wages are stored in the storage unit 8 in association with each other in advance.

FIG. 12 is a tabulation of the contents of the maintenance shown in FIGS. 9 to 11, where the labor cost is 35,700 yen and the sheet metal painting fee is 4,5.
It costs 00 yen, parts cost 40,500 yen, and oil cost 4,000 yen.

Finally, the contents shown in FIGS. 9 to 12 may be printed out and passed to the user. In the process of displaying the instruction line 11 in the step 104,
As another example of displaying which part in the vehicle perspective view corresponds to the selected part, a specific part may be blinked.

Further, which image is displayed in the center of the screen 12 may be set in advance by default (initial setting), or a selection icon may be provided on the screen 12 to make a selection on the screen. You may.

When a large number of component images 2 to be displayed in step 102 are displayed on a plurality of pages on the screen 12, the component image 2 having a high selection frequency may be preferentially displayed on the first page. In this case, the priority of each component image may be set in advance by an operator (maintenance contractor), or the actual number of selections of each component image in continuous use of the present system may be totaled as history data, and the priority may be set. It may be determined.

The component image 2 may display a different component image depending on the type of the vehicle to be maintained. For example,
A group of component images set for a gasoline engine vehicle and a group of component images set for a diesel engine vehicle may be registered in the storage unit 8 in advance, and one of the groups may be applied according to the vehicle type.

Further, the vehicle perspective view (image of the entire vehicle) 3
May be a complete image of the vehicle, or may be a partial image (an image of a vehicle front portion, an image of a vehicle rear portion, or the like) that allows the configuration position of the vehicle to be grasped.

Further, when displaying the moving image 5 corresponding to the selected component image 2, the explanation by audio display may be given at the same time. In this case, by displaying the sound generated when the vehicle is running in a state where the parts are deteriorated, the user can more easily recognize the maintenance contents and the necessity of the maintenance. In the display of the moving image 5, the moving image can be displayed as appropriate, such as stopping or fast-forwarding.

As described above, according to the maintenance plan support system of the present embodiment, an initial selection process of selecting a specific course from a maintenance menu having a plurality of courses, and a plurality of component images displayed in the selected course. And a maintenance content selection process including a vehicle perspective view, and a video activation process in which a video clarifying the details of the selected component is displayed as a component image is selected in the maintenance content selection process. A part is displayed in a list, and a final selection step of re-designating the necessity of the part and a charge display step of summing up the prices and labor costs of all the selected parts are provided. Therefore, anyone can give detailed explanations of the maintenance contents simply by specifying the desired icon in each process. In addition, the maintenance cost can be automatically estimated.

[0048]

According to the present invention, it is possible to provide a maintenance plan support system capable of easily explaining the details of the maintenance.

Further, it is possible to provide a system capable of easily determining maintenance contents. Further, it is possible to obtain a system capable of easily performing the cost estimation simultaneously with the explanation of the maintenance contents.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a hardware configuration of a maintenance plan support system according to an embodiment of the present invention.

FIG. 2 is a diagram showing screen display contents in an initial selection process of the maintenance plan support system of the embodiment.

FIG. 3 is a diagram showing screen display contents in an initial selection process of the maintenance plan support system of the embodiment.

FIG. 4 is a diagram showing screen display contents in a maintenance content selection process of the maintenance plan support system of the embodiment.

FIG. 5 is a diagram showing screen display contents in a maintenance content selection process of the maintenance plan support system of the embodiment.

FIG. 6 is a diagram showing a screen display content of a moving image in a maintenance content selection process of the maintenance plan support system of the embodiment.

FIG. 7 is a diagram showing screen display contents in a final selection process of the maintenance plan support system of the embodiment.

FIG. 8 is a diagram showing screen display contents in a final selection process of the maintenance plan support system of the embodiment.

FIG. 9 is a diagram showing screen display contents in a fee display process of the maintenance plan support system of the embodiment.

FIG. 10 is a diagram showing screen display contents in a fee display process of the maintenance plan support system of the embodiment.

FIG. 11 is a diagram showing screen display contents in a fee display process of the maintenance plan support system of the embodiment.

FIG. 12 is a diagram showing screen display contents in a fee display process of the maintenance plan support system of the embodiment.

FIG. 13 is a flowchart illustrating the operation of the maintenance plan support system of the embodiment.

[Description of Signs] 2 Part images 3 Vehicle perspective view (whole vehicle image) 8 Storage unit (storage unit) 9 Information processing unit (part item display unit, detailed explanation image display unit, whole image display unit, component position display unit, (Maintenance cost estimation means) 10 Parts position display process 11 Instruction line 12 Screen, display (display means) 30 Keyboard (parts item selection means, course selection means) 31 Mouse (parts item selection means, course selection means)

Claims (9)

[Claims] A display unit for displaying an image; a storage unit for storing various data including a component image; a component item display unit for displaying a plurality of component images on the display unit; Component item selecting means for selecting any of the component images; and a detailed description image display means for displaying a detailed description image corresponding to the component image selected by the component item selecting means on the display means. Maintenance plan support system. 2. A method according to claim 1, further comprising a course selection means for selecting a specific maintenance course from a maintenance menu having a plurality of maintenance courses, wherein said storage means stores part images grouped for each maintenance course, The maintenance plan support system according to claim 1, wherein the display unit displays a group of component images corresponding to a specific maintenance course on the display unit. 3. The detailed description image display means displays a moving image corresponding to the selected part image on the display means when a specific part image is selected by the part item selection means. The maintenance plan support system according to claim 1. 4. A whole image display means for displaying the whole image of the vehicle together with the part image on the display means, and indicating to which part of the whole image the part image selected by the part item selecting means corresponds. The maintenance plan support system according to any one of claims 1 to 3, further comprising: 5. The maintenance plan support system according to claim 4, wherein said component position display means displays an indication line between the component image and the position of the component in the whole vehicle image. 6. The whole image display means and the part item display means arrange the whole vehicle image at a central portion on a display screen of the display means and arrange a plurality of part images around the whole vehicle image. The maintenance plan support system according to any one of claims 4 and 5, wherein 7. The maintenance plan support system according to claim 1, wherein the part image includes a work image of vehicle maintenance. 8. The maintenance according to claim 1, further comprising a maintenance cost estimating means for calculating a work wage and a part price corresponding to the part image selected by said part item selecting means. Planning support system. 9. A computer comprising: a display unit for displaying an image; and a storage unit for storing various data including a component image. The computer displays a plurality of component images on the display unit, and the component displayed on the display unit. A computer-readable medium storing a program for selecting any one of the images, displaying a detailed explanation image corresponding to the selected part image on a display means, and calculating a work wage and a part price corresponding to the selected part image.