JP2000268230A - Automatic transaction device and control method thereof - Google Patents

Abstract

(57) [Summary] [Problem] Reduce the time and effort required to find the cause of
Provided are an automatic transaction apparatus for improving the efficiency of operation of a financial institution and a control method thereof. The present invention relates to an automatic transaction apparatus for performing a predetermined process including a cash transaction, a close inspection process including a closing and a loading, and an operation guide unit 22 for receiving an instruction to start the process, and at least information on a failure history. Memory 30 for storing
And a card receipt / journal unit 23 for recording the stored information in a journal; and, when the scrutiny process is selected, if the scrutiny process is a closing process, the stored failure history And a main control unit 28 that reads information about the failure history and records the information about the failure history in a journal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus such as an automatic teller machine which is installed in a financial institution such as a bank and operated by an unspecified number of users. To facilitate the above, the present invention relates to an automatic transaction apparatus having a function of recording a failure history in addition to an account and money at the time of closing and a control method thereof.

[0002]

2. Description of the Related Art Conventionally, financial institutions such as banks have been introduced with an automatic transaction apparatus for automatically performing various cash transactions such as deposits, withdrawals, transfers, and transfers. Service has been developed for the elderly.

[0003] In an automatic transaction apparatus according to the prior art, the amount of cash data is held. This money amount data is recorded by adding and subtracting the cash replenished to the automatic transaction device and the collected cash. The cash to be replenished or collected includes two types of cash, one of which is handled by a bank clerk, and the other is cash handled by a customer.

[0004] Each of the above-mentioned cash is replenished to the safe in the automatic transaction apparatus from the insertion slot or the loading box, and collected from the safe in the automatic transaction apparatus via the discharge port or the loading box. Therefore, the above-mentioned money data is correctly grasped unless cash is replenished or collected manually.

[0005] However, if an obstacle such as a paper jam occurs during cash transfer, a clerk may have to handle cash by hand. At this time, if the clerk performs an incorrect process, the money amount data will not be correctly calculated.

[0006] In order to correct this problem periodically, each financial institution examines cash in the automatic transaction apparatus once every ten days, for example. If the current cash matches the managed cash amount, this scrutiny confirms that nothing has happened. In detail, in this scrutiny, a “tightening” operation of collecting all cash in the automatic transaction device and a “loading” operation of replenishing the automatic transaction device with cash are performed. In the above "tightening" work, after collecting the cash, the amount of money and the account result are recorded in a statement slip and a journal.

[0007]

However, when the cashing amount of the automatic transaction apparatus does not match the scrutiny result as a result of the above-mentioned "tightening" work (hereinafter referred to as "miscalculation"), We have to find the cause of the miscalculation.
At this time, the cause is pursued with reference to the journal which records each transaction / failure situation. Since miscalculation often occurs due to manual intervention in the handling of cash at the time of failure, generally, the failure record portion of the journal is analyzed. Strictly speaking, the analysis from the previous closing (when cash coincides) to the current closing is analyzed.

However, in the above example, the journal is at least 10
Since there are days, and a transaction volume of 500 transactions is assumed per day, the method of pursuing the above causes an enormous amount of investigation and a long time to pursue.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has as its object to reduce the time and effort required to find out the cause of the miscalculation and to increase the efficiency of the operation of a financial institution. An object of the present invention is to provide a control method.

[0010]

According to a first aspect of the present invention, there is provided an automatic transaction apparatus for performing a predetermined process including a cash transaction when a failure occurs during the predetermined process. Storage means for storing at least information on the fault, control means for reading the information on the fault stored in the storage means, and recording means for recording the read information on the fault on a medium. An automatic transaction apparatus is provided.

According to a second aspect, in an automatic transaction apparatus which performs a predetermined process including a cash transaction and a close inspection process including a closing and loading, an operation input means for receiving an instruction to start the process and at least information relating to a fault history are stored. Storage means for recording, the recording means for recording the information stored in the storage means on a medium, and when the close-up processing is selected by the operation input means, if the close-up processing is a close-up processing, There is provided an automatic transaction apparatus comprising: a control unit that reads information on a failure history stored in a storage unit and controls the recording unit to record the information on the failure history on a medium.

According to a third aspect, in an automatic transaction apparatus for performing a predetermined process including a cash transaction, and a close inspection process including a closing and loading, an operation input means for receiving an instruction to start the process and at least information relating to a failure history are stored. A storage unit for storing information stored in the storage unit on a medium, and, when a failure occurs during the predetermined process, storing information on the failure history in the storage unit as needed. When the scrutiny process is selected by the operation input unit, if the scrutiny process is a closing process, the information about the failure history stored in the storage unit is read, and the information about the failure history is read by the recording unit. An automatic transaction apparatus comprising: a control unit that controls recording on a medium.

In a fourth aspect, in the first to third aspects, the medium is a failure history journal, and the information on the failure history includes a history recording period, a date when the failure occurred, and a failure occurrence journal. The present invention provides an automatic transaction apparatus characterized by including at least information relating to a time, an error code relating to a failure, a transaction amount relating to the failure, cash availability at the time of the failure, and a transaction serial number relating to the failure.

According to a fifth aspect, in the control method of the automatic transaction apparatus for performing a predetermined process including a cash transaction, when a failure occurs during the predetermined process, at least information relating to the failure is stored; A method for controlling an automatic transaction apparatus, comprising the steps of: reading out information about a stored fault; and recording the read information about the fault on a medium.

In a sixth aspect, in the control method of the automatic transaction apparatus for performing a predetermined process including a cash transaction, and a close process including closing and loading, when the close process is selected, the close process is closed. In the case of a process, there is provided a control method of an automatic transaction apparatus, comprising a step of reading out information about a stored fault history and recording the information about the fault history on a medium.

According to a seventh aspect, in an automatic transaction apparatus that performs a predetermined process including a cash transaction and a close inspection process including a closing and loading, when a failure occurs during the predetermined process, information on the failure history is transmitted. Storing the information as needed, and, if the scrutiny process is selected, if the scrutiny process is a closing process, reading the stored information about the failure history and recording the information about the failure history on a medium And an automatic transaction device characterized by having:

In an eighth aspect based on the fifth to seventh aspects, the medium is a failure history journal, and the information on the failure history includes a history recording period, a date when the failure occurred, and a failure occurrence journal. The present invention provides a control method for an automatic transaction apparatus, which includes at least information on a time, an error code relating to a failure, a transaction amount relating to the failure, cash availability at the time of the failure, and a transaction serial number relating to the failure.

[0018]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows an example of an automatic transaction apparatus according to an embodiment of the present invention, which is installed in a bank office and is used for deposit, withdrawal, transfer, transfer, balance inquiry, passbook entry, address change, etc. It is a figure showing roughly the appearance of the automatic teller machine which can do a transaction.

In FIG. 1, a substantially L-shaped customer service operation section 2 is formed on the front surface of the automatic transaction apparatus housing 1. On the horizontal surface of the customer service operation unit 2, a large number of banknotes can be inserted at a time, and the released banknotes can be collectively received.
A bill slot 3 having an openable and closable housing, and a coin opening 4 having an openable and closable housing for receiving a released coin at a time while allowing a large number of coins to be inserted in a lump are provided.

On the horizontal surface of the customer service operation unit 2, there is provided a rectangular transparent touch panel 5 through which predetermined information can be inputted by touching a finger on the surface, and a rectangular touch panel 5 relative to the lower surface thereof. A color liquid crystal display device 6 having a display screen of a shape is provided. The touch panel 5 is used by being superimposed on a display screen of the liquid crystal display device 6, for example,
It is a transparent touch screen that detects a position on the panel touched by a user with a finger or the like by, for example, a change in capacitance, shielding of infrared rays, or shielding of ultrasonic waves. It is needless to say that the touch panel 5 may be placed under the liquid crystal display device 6 to detect a change in power and determine a touched position by a predetermined calculation.

The liquid crystal display device 6 displays the operation guide procedure and other information in color on the screen using characters, words, illustrations or image information, guides the user's operation, and inputs various information necessary for transactions. Various operation keys such as characters, katakana characters, English characters, etc. are displayed, and by touching a segment portion of the touch panel 5 corresponding to the displayed operation keys with a finger, a desired key input (input of various information, etc.) is performed. ) Can be done.

On the vertical surface of the customer service operation unit 2, a magnetic card as a transaction medium on which a personal identification number, an account number, etc. are recorded, or a transfer ticket for a transfer transaction, and a receipt (specification) on which the transaction contents are printed A card pass 8 for discharging a card, a passbook pass 9 for receiving a magnetic passbook as a transaction medium, and a speaker 10 for voice guidance to a user.

On the other hand, a card reader / receipt printer unit 11 corresponding to the card slot 8,
A passbook printer unit 12 corresponding to the passport 9, a banknote depositing / dispensing unit 13 corresponding to the bill slot 3, a coin depositing / dispensing unit 14 corresponding to the coin slot 4, a touch panel type customer service unit 7 including the touch panel 5 and the liquid crystal display device 6, A control unit 15 for controlling the apparatus is provided.

Next, FIG. 2 is a functional block diagram showing the configuration of the control system of the automatic transaction apparatus according to the embodiment of the present invention in detail, and will be described in detail.

As shown in FIG. 1, a main control unit 28 for controlling the entire system includes a customer service unit 21, an operation guide unit 22, a card receipt journal unit 23, a passbook printer unit 24,
The banknote depositing / dispensing unit 25, the coin depositing / dispensing unit 26, and the other control unit 27 are communicably connected to each other. An auxiliary power supply unit 37 and a power supply unit 36 are electrically connected to the other control unit 27. Further, the main control unit 28 communicates with the host computer 38 and the tabulation terminal 39 via the modem 40.
And are communicably connected to each other.

The main control unit 28 includes a central processing unit (C
PU) 29, memory 30, hard disk unit (HDD)
1, a floppy disk unit (FDD) 32, a screen control unit 33, an interface unit 34, a transmission control unit 35 for performing transmission control during information communication, and a modem 40.

In such a configuration, the customer service unit 21
Will visually prompt the necessary information about the customer's transaction. The operation guide section 22 is configured by a touch panel or the like, and receives an operation instruction at the time of an actual customer transaction. The card receipt journal unit 23 reads and writes a magnetic stripe of a card, prints a receipt, and issues a transfer ticket. The passbook printer unit 24 reads and writes the magnetic stripe of the passbook, prints the passbook, automatically changes the page of the passbook, and issues the passbook. The banknote depositing / dispensing unit 15 processes banknotes, that is, takes out the banknotes from the stacker in which the banknotes are stored, stores the banknotes in the stacker, counts and inspects the banknotes. The coin depositing / dispensing unit 16 processes coins, that is, takes out coins from a stacker in which they are stored, stores the coins in a stacker, counts and inspects coins. The other control unit 17 performs voice guidance and the like.

FIG. 3 is a diagram showing a failure history journal employed in the present embodiment. As shown in the figure, the failure history journal 100 includes, in addition to the title and the period of the history record, a date 100a at which the failure occurred, a time 100b at which the failure occurred, and an error code 10 relating to the failure.
0c, the transaction amount 100d for the obstacle, the presence or absence of cash 100e at the time of the obstacle, and the transaction serial number 100f for the obstacle are described.

It should be noted that from the information on the presence or absence of cash 100e at the time of the failure, if there is cash, it is possible to recognize bills / coins / both. The failure history journal 100 is also generated by the card receipt journal unit 23 under the control of the main control unit 28.

The automatic transaction apparatus having the above-described configuration stores cash data relating to cash held therein in the memory 3.
0 is stored. This money amount data is recorded by adding and subtracting the cash replenished to the automated teller machine and the cash collected. The clerk loads or collects cash in the automated teller machine, and the customer withdraws or deposits from the automated teller machine to transfer cash.

At this time, the cash is conveyed from the safe in the automatic transaction apparatus to the discharge port, or conveyed from the cash insertion port and moves to the safe in the automatic transaction apparatus. If a jam or the like occurs during this transfer, it is determined whether the cash in the middle of the transfer is handled inside the automated teller machine as money data or outside the automated teller machine. It changes.

In the case of cash handling in the automatic transaction device,
Return it to the safe inside the automated teller machine and remove it from the automated teller machine if the cash is outside the automated teller machine. If these processes are not performed correctly, the cash data held by the automated teller machine will not be processed correctly. .

In order to confirm this, each financial institution has one
It is as described above that the cash in the automatic transaction device is scrutinized once every O days, but by such scrutiny,
If the current cash and the managed money data match, it is confirmed that no trouble has occurred. As described above, this scrutiny is roughly classified into a "clamping" operation for collecting all cash in the automatic transaction device and a "loading" operation for replenishing the automatic transaction device with cash.

Here, in the embodiment of the present invention, when "miscalculation" occurs in the above "tightening" work, the miscalculation is performed according to a sequence described later with reference to the failure history journal. It is characterized by pursuing the cause of

Hereinafter, referring to the flowchart of FIG.
The operation of the automatic transaction device according to the embodiment will be described in detail.

When the power of the automatic transaction apparatus is turned on, this sequence starts, and the main control unit 28 first performs a station opening process (step S1). Here, the main control unit 28 communicates with the host computer 38 via the transmission control unit 35 and the modem 40.
, A start request message is transmitted, and a start response message is received from the host computer 38.

Subsequently, the main control unit 28 operates the operation guide unit 22.
A predetermined customer waiting screen is displayed (step S2), and if there is a transaction selection by the customer (step S3), each transaction processing (deposit, withdrawal, transfer, transfer, balance, balance inquiry, passbook entry) specified by the customer is performed. Etc.), the above step S2
Return to (Step S4).

In step S3, when there is no transaction type selected by the customer, if a clerk selects a process (step S5), the main control unit 28 determines whether or not the selection is related to close inspection. (Step S6).

As a result, when it is determined that the inspection is a close inspection (step S6), the closing is selected (step S6).
8), collect the cash (step S9), record the account result in the journal (step S10), record the money amount in the journal (step S11), and record the failure history in the journal (step S12). The recording of each information in this journal is performed by the card / receipt / journal unit 23.
Is executed by

Subsequently, the failure history data for close inspection is cleared (step S13), the tightening process is completed (step S14), the loading is selected (step S15), the cash is loaded (step S16), and the loading result is obtained. Is recorded in the journal, and the process returns to step S5 (step S1).
7). If the main control unit 28 determines in step S6 that a process other than close inspection has been selected, a staffing process other than closing is performed (step S7), and the process returns to step S5.

On the other hand, if the clerk process is not selected in step S5, and if the end of the job is not instructed (step S18), the process returns to step S2 and repeats the same process as above. On the other hand, if the end of the work is instructed (step S18), a predetermined station closing process is executed (step S19), all the operations are ended, and the power is turned off (step S20).

Next, referring to a flowchart of FIG. 5, a sequence of storing the failure history data when a failure occurs in the automatic transaction apparatus according to the embodiment will be described.

When a trouble such as a jam occurs (step S21), the contents of the trouble are displayed, and a press of a reset key is accepted (steps S22 and S23).
In parallel with this, a warning such as a buzzer sound is issued (step S24). This is repeated until recovery from the failure (step S25).

After recovery from the failure, the failure history data for close inspection is stored in the memory 30 (step S2).
6) After performing a predetermined station opening process (step S27),
A customer waiting screen is displayed to wait for an operation input by the customer (step S28).

Based on the failure history data stored in step S26, a failure history journal as described above with reference to FIG. 3 is generated.

As described above, according to the present invention, since the failure history is recorded in the journal in addition to the account result and the money amount at the time of closing, the transaction picked up by the journal may be searched. If the user wants to check before and after the transaction, he or she can search by transaction serial number. In addition, if the user wants to check with the difference amount, it is sufficient to check the obstacle with the transaction amount of the difference amount.

[0048]

As described in detail above, according to the present invention,
It is possible to provide an automatic transaction apparatus and a control method thereof, which reduce the time and effort required for pursuing the cause of the miscalculation and improve the efficiency of operation of a financial institution.

[Brief description of the drawings]

FIG. 1 is a diagram schematically showing an external appearance of an automatic transaction apparatus according to an embodiment of the present invention.

FIG. 2 is a functional block diagram showing a configuration of a control system of the automatic transaction apparatus according to the embodiment.

FIG. 3 is a diagram illustrating a failure history journal employed in the embodiment;

FIG. 4 is a flowchart for explaining in detail a sequence of generating a failure history journal of the automatic transaction apparatus according to the embodiment.

FIG. 5 is a flowchart showing a sequence of saving failure history data when a failure occurs, by the automatic transaction apparatus according to the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus housing 2 Customer service operation part 3 Bill slot 4 Coin slot 5 Touch panel 6 Color liquid crystal display device 7 Touch panel type customer service unit 8 Card slot 9 Passbook slot 10 Speaker 11 Card reader / receipt printer unit 12 Passbook printer unit 13 Banknotes Gold unit 14 Coin deposit and withdrawal unit 15 Control unit

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) G07F 19/00 G07D 9/00 321C

Claims (8)

[Claims] 1. An automatic transaction apparatus for performing a predetermined process including a cash transaction, wherein when a failure occurs during the predetermined process, a storage unit for storing at least information relating to the failure; An automatic transaction apparatus comprising: control means for reading information on a failure; and recording means for recording the information on the read failure on a medium. 2. An automatic transaction apparatus for performing a predetermined process including a cash transaction and a scrutiny process including a closing and a loading operation. Recording means for recording the information stored in the storage means on a medium; and when the close-up processing is selected by the operation input means, if the close-up processing is a close-up processing, the storage means stores the information in the storage means. Control means for reading out the information on the fault history thus set, and controlling the recording means to record the information on the fault history on a medium. 3. An automatic transaction apparatus for performing a predetermined process including a cash transaction and a scrutiny process including a closing and a loading. An operation input unit for receiving an instruction to start the process, and a storage unit for storing at least information relating to a failure history. A recording unit that records information stored in the storage unit on a medium; and when a failure occurs during the predetermined processing, information about the failure history is stored in the storage unit as needed, and the operation input unit When the close-up process is selected and the close-up process is a closing process, the information on the fault history stored in the storage unit is read out, and the information on the fault history is recorded on the medium by the recording unit. And a control means for performing such control. 4. The medium is a failure history journal, and the information on the failure history includes a history recording period, a date when the failure occurred, a time when the failure occurred, an error code related to the failure, and a transaction amount related to the failure. 4. The automatic transaction apparatus according to claim 1, further comprising at least information on the presence or absence of cash at the time of a failure and a transaction serial number related to the failure. 5. A method for controlling an automatic transaction apparatus which performs a predetermined process including a cash transaction, wherein, when a failure occurs during the predetermined process, at least storing information relating to the failure; A method of controlling an automatic transaction apparatus, comprising: reading information about a failure on a medium; 6. A control method for an automatic transaction apparatus which performs a predetermined process including a cash transaction, and a close process including a closing and a loading, wherein when the close process is selected, the close process is a close process. A step of reading out information on the stored trouble history and recording the information on the trouble history on a medium. 7. An automatic transaction apparatus for performing a predetermined process including a cash transaction, and a close inspection process including a closing and reloading, wherein when a failure occurs during the predetermined process, information relating to the failure history is stored as needed. Reading the information on the stored failure history and recording the information on the failure history on a medium, when the close-up processing is the closing processing when the close-up processing is selected. An automatic transaction apparatus characterized by the above-mentioned. 8. The medium is a failure history journal, and the information on the failure history includes a history recording period, a date when the failure occurred, a time when the failure occurred, an error code related to the failure, and a transaction amount related to the failure. 8. The control method for an automatic transaction apparatus according to claim 5, wherein the information includes at least information on the presence or absence of cash at the time of a failure and a transaction serial number related to the failure.