JP2000066553A - Data registration service system - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide a data registration service system for automatically performing transfer registration of user setting data by remote maintenance of a center system. SOLUTION: Based on voice guidance transmitted from voice file units 13 and 14 of a center system 100, a user transmits various codes by push button signals,
By referring to the customer database unit 24 and the machine database units 15 and 16 in various codes, it is determined whether or not the user setting data can be registered for transfer to the exchange model. The setting data is read from the current model and registered for the replacement model.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a data registration service system in which an image forming apparatus and a center system as a management apparatus are connected via a communication line.

[0002]

2. Description of the Related Art A conventional data registration service system includes:
The user reads the user setting data from the image forming apparatus and re-registers the user setting data to the exchange model machine by the telephone call of the center system operator and the CE in charge of the image forming apparatus several times. It is known to check in advance whether the retained user setting data can be re-registered to the model to be replaced.

[0003] Further, there is known an apparatus in which after the re-registration of the user setting data to the exchange model is completed, the user operates the exchange model so that the printing unit of the exchange model prints out the user setting data. .

[0004] Further, there is known a system in which a service charge billing notification is provided to a customer and a business territory in charge by a telephone call or the like by an operator after performing a registration service for transfer of user setting data from a current model to a replacement model.

According to Japanese Patent Application Laid-Open No. 7-7590, a dedicated line for remote maintenance is provided between a facsimile adapter for storing user setting data and a communication line, so that a facsimile apparatus is always available regardless of facsimile transmission / reception. A facsimile adapter capable of accepting remote maintenance from a user is disclosed.

According to Japanese Patent Application Laid-Open No. 9-284449,
A facsimile adapter has been disclosed which sets a switchboard identification information to a fax adapter connected to the switchboard, thereby enabling the identification of a fax adapter to be subjected to remote maintenance from a center system, thereby simplifying remote maintenance work. .

According to Japanese Patent Application Laid-Open No. 9-261326 and Japanese Patent Application Laid-Open No. 9-261327, an image forming apparatus having a communication control unit controls communication to transmit and receive setting data between different types of image forming apparatuses. There is disclosed a communication device which enables the following.

An example of the operation of the conventional data registration service system will be described with reference to FIG. In FIG. 8, the user
A request to transfer registration of the user setting data from the current model of the facsimile apparatus, which is an image forming apparatus, to the exchange model is transmitted to the operator of the center system by a telephone equipped with the current model (201). The operator hears from the user the customer name, the FAX number of the current model, the current model, the machine number, the contact telephone number of the user, and the name of the person in charge, and records it. The operator determines whether it is possible to register the transfer of the user setting data from the current model to the replacement model,
If it is impossible, the user is notified that migration registration of the user setting data is impossible. If possible, read the user setting data from the working model (20
2), the center system reads the user setting data from the current model (203) and stores it.

After the operation of reading the user setting data by the center system is completed normally, the operator informs the user by telephone that the reading operation of the user setting data has been normally performed, and switches to the exchange model. Request (204). After performing the device switching work and the function of the exchange model by the responsible CE, the user makes a request to download the read user setting data to the exchange model by telephone communication (205).
The operator downloads the corresponding user setting data (206). User or responsible CE
Confirm that the user setting data has been stored in the memory of the exchange model, print the user setting data by a print output operation, and refer to the printed user setting data to complete the transfer registration of the user setting data. Check. After confirming the end of the user setting data transfer registration work, the user or the responsible CE notifies the operator of the completion of the user setting data transfer registration work by telephone (207).

[0010]

However, in the data registration service system shown in the above-mentioned conventional example, the workload of the operator of the center system and the responsible CE is large, and the user registration data transfer registration service to the exchange model is performed. With the increase in the number of cases, there has been a problem that the number of center system operators needs to be increased.

In addition, when confirming the end of re-registration of user setting data to the exchange model by printing out the user setting data, the user needs to have knowledge of an operation method for printing out the user setting data. There was such a problem.

[0012] Furthermore, since the operator performs all creation and transmission of the service execution charge billing notification to the customer and the responsible business district, there is a problem that an excessive load is imposed on the operator.

According to the present invention, the center system has a customer database section and a machine database section, so that the center system automatically determines whether or not the transfer of the user setting data from the current model to the replacement model can be registered. It is an object of the present invention to provide a data registration service system that saves the trouble of the related art by creating a service execution fee billing notice and transmitting it to a customer and a business district in charge.

More specifically, a first object of the present invention is to enable a center system to automatically judge whether or not transfer of user setting data from a current model to a replacement model can be registered and perform a transfer registration process. And providing a data registration service system.

[0015] A second object of the present invention is to provide a data registration service system that enables a center system to print out user setting data that has been transferred and registered to an exchange model in the exchange model. .

A third object of the present invention is to provide a data registration service system in which the center system is equipped with a customer database unit and which can automatically search for customer data.

A fourth object of the present invention is to enable a center system to automatically calculate a service execution fee in the transfer registration of user setting data and transmit a service execution fee billing notice to a customer and a business district. And providing a data registration service system.

A fifth object of the present invention is to transfer user setting data by pressing a push button of a general telephone or a telephone equipped with an image forming apparatus, based on an instruction from the center system. To provide a data registration service system that transmits registration completion confirmation data to a center system, and the center system receives the migration registration completion data and automatically transmits a service execution fee billing notice to a user by facsimile. It is in.

A sixth object of the present invention is to provide a data registration service system which enables a user to replace an image forming apparatus by an easy push button operation based on a voice guidance instruction from a center system. It is in.

[0020]

According to an aspect of the present invention, a center system having one or more computers and a plurality of image forming apparatuses are connected to a public communication network. In a data registration service system connected via a network, the center system has communication control means for controlling communication with a plurality of image forming apparatuses and remote maintenance means for remotely managing the plurality of image forming apparatuses. And

According to a second aspect of the present invention, in the first aspect, the remote maintenance means has a customer database unit for storing customer data.

According to a third aspect of the present invention, in the second aspect of the present invention, based on the customer database stored in the customer database section, the center system performs CE control on data received from the image forming apparatus by the communication control means.
A first check is performed to determine whether the code is already registered.

According to a fourth aspect of the present invention, in the third aspect of the invention, the center system has a machine database section for storing data relating to various models as a machine database, and the machine database stored in the machine database section. A second check for judging the capability of the current model, which is the image forming apparatus currently in use, and the replacement model, which is the image forming apparatus to be replaced, based on the data received from the image forming apparatus. And

According to a fifth aspect of the present invention, in the invention of the fourth aspect, after the first check and the second check, the center system sets the current model to the replacement model by the user after the first check and the second check. It is characterized in that it is checked whether transfer registration of user setting data is possible.

According to a sixth aspect of the present invention, in the fifth aspect of the present invention, the center system prints out the user setting data on the exchange model.

According to a seventh aspect of the present invention, in the first aspect of the present invention, the center system refers to the data and the customer database unit to search for customer data. I do.

According to an eighth aspect of the present invention, in the invention of the seventh aspect, the center system is a service execution fee billing notification data which is a service execution fee billing notification data in re-registering the user setting data to the exchange model. To
Based on the retrieved customer data, the data is transmitted to the exchange model by the communication control means.

A ninth aspect of the present invention is characterized in that, in the eighth aspect of the invention, the center system prints out the service execution fee billing notification data by using an exchange model.

According to a tenth aspect of the present invention, in the invention of the eighth or ninth aspect, the center system transmits the service execution charge request notification data to the business area in charge by the communication control means based on the searched customer data. It is characterized by the following.

[0030] The eleventh aspect of the present invention relates to the sixth to the first aspects.
0, the center system receives the user setting data transfer registration confirmation data transmitted to the center system by the user pressing a button on the exchange model panel by the communication control means, It is characterized by confirming completion of the replacement work of the image forming apparatus.

The twelfth aspect of the present invention is the first aspect of the present invention.
In the invention according to any one of the first to third aspects, the center system includes an audio memory storage unit that stores, as an audio memory, audio guidance relating to guidance of an operation of the image forming apparatus for the user, and the audio system stores the audio guidance. The voice memory is output to a telephone or a general telephone provided in the image forming apparatus to guide the operation of the image forming apparatus.

According to a thirteenth aspect of the present invention, a center telephone is connected to a center system by a dial operation of a telephone mounted on an image forming apparatus such as a general telephone or a facsimile machine, and the center system transmits the predetermined voice guidance to the center system. Means for inputting a CE code, a data registration request code, a working model code, a replacement model code, and the like by a push button operation of a telephone provided in the image forming apparatus;
The center system that has received the push button signal checks whether the CE code has already been registered to maintain system security, and if not, a voice message urging reconfirmation is sent to the telephone equipped with the image forming apparatus. Means for sending, means for judging whether or not transfer of the user setting data which has been registered but in the current model to the exchange model can be registered; A means for sending a voice message indicating that transfer registration is possible to a general telephone or a telephone equipped with the image forming apparatus when registration is possible; and an image forming apparatus for a telephone indicating transferable and equipped with the image forming apparatus. Means for sending a command to read user setting data of the current model after sending a voice message prompting to switch to The receiving device receives the command and automatically returns the corresponding data based on the command to the center system. The center system receives and stores the received data in a memory. A means for sending a voice message prompting the user to replace the current model with a replacement model for the equipped telephone, and a dial operation of a general telephone or a telephone equipped with the image forming apparatus, connecting to the center system, and connecting to the center system. Means for inputting the end of machine exchange by operating a push button of a telephone provided in the center system based on transmission of a predetermined voice guidance, and receiving the information by the center system and subsequently operating the push button of the telephone provided in the image forming apparatus. Prompts for CE code and data download execution request code The means for sending a voice message and the center system receiving the push button signal automatically check whether the CE code is already registered. If not, the center system outputs a voice message urging reconfirmation. Means for automatically sending to the telephone equipped with the user, and, if already registered, the user who has already been stored in the memory of the center system as described above, following the transmission of a voice message prompting the user to acknowledge and switch to the image forming apparatus. It is characterized in that it comprises means for reading the setting data and transmitting it to the image forming apparatus, and means for receiving the image data and automatically storing it in a predetermined location.

[0033]

Next, an embodiment of a data registration service system according to the present invention will be described in detail with reference to the accompanying drawings. FIG. 1 is a schematic configuration diagram showing one embodiment of a data registration service system according to the present invention.

FIG. 1 is a schematic configuration diagram showing a schematic configuration of an embodiment of the data registration service system of the present invention.
In FIG. 1, a data registration service system includes a center system 100 and various image forming apparatuses 30 installed at customer sites.
40. The center system 100
Voice response subsystem 10 and remote central management system 20
The voice response subsystem 10 and the remote central management system 20 are connected via a LAN. Further, the voice response subsystem 10 includes the computer terminal 1.
The computer terminals 11 and 12 are connected to audio file units 13 and 14 and machine database units 15 and 16, respectively. The various image forming apparatuses 30 and 40 installed at the customer's site are communication adapters 32 and 42, respectively.
And fax machines 33 and 43, general telephones 34 and 44, and various image forming apparatuses 35, 36, 37, and 45. The various image forming apparatuses 35, 36, 37, and 45 are connected via dedicated interface lines 31 and 41. Connected, fax machine 33,
43 and various image forming apparatuses 35, 36, 37, 45 are connected via communication adapters 32, 42.

When exchanging any one of the facsimile devices 33 and 43 or the various image forming devices 35, 36, 37 and 45, the voice file unit 13 of the voice response subsystem 10
Based on the voice guidance selected from 14, the user can select a general telephone 34, 44 or a facsimile device 33, 43.
The push button signal is transmitted from the telephone equipped in the central system 100 to the remote central management system 20 of the center system 100. The center system 100 includes a customer database unit 2
4 and the machine database units 15 and 16 and the data transmitted with the push button signal, it is determined whether or not the transfer registration of the user setting data at the time of exchange is possible.

Next, a computer terminal constituting the voice response subsystem in the embodiment of the present invention will be described with reference to FIG.
This will be described with reference to FIG. In FIG. 2, respective computer terminals 11 and 12 constituting the voice response subsystem
Is a CPU 201 for controlling the entire computer terminal;
A real-time clock unit 202 for displaying the current time, line control units 203a and 203b connected to a public communication line network for transmitting and processing communication signals, and temporarily storing audio memory, and line control units 203a and 203b. Communication buffers 205a and 205b connected to the line controllers 203a and 203b and controlling communication via the public communication network,
ROM 206, RAM 207, machine database units 15, 16 and audio file units 13, 14 are connected,
Machine database units 15, 16 and audio file unit 1
An external memory control unit 208 that manages and controls the devices 3 and 14
A display control unit 209 connected to the CRT display unit 212 to control image display on the CRT display unit 212; a keyboard interface circuit unit 210 connected to the keyboard unit 213 and serving as an interface with the keyboard unit 213; LAN interface units 211a and 211b, which are interfaces with a LAN connected to the device, audio file units 13 and 14 in which audio memories are stored, and a CRT display unit 212 that notifies an operator of a work state by image display. ,
A keyboard unit 213.

A computer terminal constituting the remote centralized management system according to the embodiment of the present invention will be described with reference to FIG. In FIG. 3, respective computer terminals 21, 22, and 23 constituting the remote central management system are shown.
Is a CPU 301 that controls the entire computer terminal;
A real-time clock unit 302 for displaying the current time; communication control units 303a and 303b for controlling communication;
M304, RAM 305, customer database unit 24 and computer terminal 2 provided in the remote central management system
An external memory control unit 306 that manages and controls the hard disk drive 310 included in each of the hard disk drives 1, 22, and 23 and a CRT display unit 311
A display control unit 307 for controlling image display in the RT display unit 311 and a keyboard interface circuit unit 308 which is an interface with the keyboard unit 312
And LAN interface units 309a and 309b, which are interfaces with a LAN connected to another device.
And a hard disk drive 310 as an external storage device
To notify the operator of the work state by displaying an image
An RT display unit 311 and a keyboard unit 312 are provided.

FIG. 4 shows an operation example of an embodiment of the data registration service system of the present invention. In FIG. 4, with replacement of the image forming apparatus, the user connects to the center system by using a telephone provided in the image forming apparatus (101). The center system transmits, to the telephone, voice guidance for reading user setting data held by the image forming apparatus (102). The user
The corresponding voice guidance is received by the telephone, and a push button signal requesting the reading of the user setting data is transmitted to the center system in accordance with the voice guidance instruction (103). The center system receives the corresponding transmitted push button signal, performs signal processing, and recognizes that the signal processed push button signal is a user setting data reading request.

The center system requests the user to input a push button signal of the CE code, the current model code, and the exchange model code by voice guidance (10).
4). The user sends a push button signal of the CE code, the current model code, and the exchange model code to the center system (105), and the center system refers to the customer database unit 24 and has already registered the received CE code. It is determined whether or not. If not registered, the center system sends voice guidance to the user requesting re-input of the push button signal of the CE code (10
6).

If the registration has already been made, the center system refers to the machine database for the current model code and the exchange model code for which the push button signal has been transmitted, and determines whether or not transfer of the user setting data to the exchange is possible. I do. If the transfer registration of the user setting data is not possible, the center system transmits a transfer registration impossible message to the user by voice guidance (107). If the transfer registration is possible, the center system transmits a transfer registration possible message to the user by voice guidance (108), and also transmits a message requesting a switching operation from the telephone provided in the image forming apparatus to the image forming apparatus. I do. Alternatively, the center system automatically performs a switching operation from the telephone to the image forming apparatus.

Thereafter, when the center system detects that the telephone set in the image forming apparatus has been switched to the image forming apparatus, the center system transmits to the image forming apparatus a command to read the user setting data held by the image forming apparatus. The image forming apparatus that has received the corresponding command transmits the user setting data to the center system (110). The center system receives the transmitted user setting data, stores it in the memory, and then faxes a request to switch from the image forming apparatus to the telephone. Alternatively, the center system automatically performs a switching operation from the fax machine to the telephone.

The center system detects that the image forming apparatus has been switched to the telephone, and uses voice guidance to switch from the current model, which is the image forming apparatus currently used, to the replacement model, which is the image forming apparatus to be replaced. The requested message is transmitted to the user (111).
After receiving the corresponding message, after completing the image forming apparatus replacement work and the function confirmation work of the replacement model,
The telephone connected to the exchange model connects to the center system (112).

The center system transmits to the telephone a message requesting transmission of a push button signal, which is a notification of the end of the image forming apparatus replacement work (113). The user who has received the corresponding message transmits a push button signal, which is a notification of the end of the image forming apparatus replacement work, to the center system in accordance with the instruction of the voice guidance (114).
The center system receives the corresponding push button signal, and recognizes that the image forming apparatus replacement work has been completed and that the user setting data stored in the memory of the center system has been downloaded to the replacement model. The center system sequentially transmits a message requesting the push-button input of the CE code and the exchange model number by voice guidance (115).

The user who has received the corresponding message sequentially transmits the CE code and the exchange model number to the center system by push button signals (116). The center system refers to the customer database for the received CE code and determines whether or not the CE code has already been registered. If not registered, the center system sends voice guidance to the user requesting re-input of the push button signal of the CE code (11).
7). In the case of the registration, the center system transmits to the user a message requesting to switch from the telephone equipped with the exchange model to the exchange model by voice guidance (118).

The center system detects that the telephone has been switched to the exchange model, and transmits the user setting data stored in the memory of the center system to the exchange model (119). The exchange model receives the corresponding user setting data and prints out the contents of the user setting data. The user confirms the contents of the user setting data printed out and, if he accepts it, connects to the center system by telephone (120), and the center system pushes the confirmation that the registration of the migration of the user setting data to the exchange model has been completed. A message requesting button signal transmission is transmitted to the user by voice guidance (121).

The user who has received the corresponding voice guidance transmits the corresponding push button signal to the center system (122). The center system that has received the corresponding push button signal transmits the user setting data re-registration service execution fee billing notification data to the exchange model by facsimile (123). In addition, the user setting data re-registration service execution fee billing notice data is transmitted to the responsible business district (124).

The contents and format examples of data communicated between the center system and various image forming apparatuses installed at the customer site in the embodiment of the present invention will be described with reference to FIG. In FIG. 5, (a), (d), and (f) show the contents of a push button signal transmitted from a general telephone or a telephone included in the image forming apparatus to the center system. (B), (c), and (e) show examples of the format of data communicated between the center system and various image forming apparatuses installed at customer sites.

In (a), the content of the push button signal transmitted to the center system based on the voice guidance instruction transmitted from the center system includes the CE code and the current model, the model code and the exchange model, and the model number. With the code. 9B shows read command data of user setting data transmitted from the center system and held by the current model. The user setting data read command data is a data read command code, a working model, and a machine number code from the top in the data traveling direction.

In (c), the data which is a response from the image forming apparatus to the data read command data transmitted from the center system includes user setting data, a data read command response code, a model of the current machine, The machine code. In (d), after the exchange work from the current model to the exchange model is completed, the push button signal transmitted by the push button operation of the user is:
The CE code, the exchange model, and the machine number code.

In (e), the data transmitted from the center system to the exchange model in response to the user configuration data download execution request from the exchange model includes the user setting data and the data download execution request response code from the top in the data traveling direction. Exchanger model and machine number code.
In (f), after the exchange work is completed, the push button signal transmitted by the user's push button operation is a transfer confirmation acknowledgment code, which is an acknowledgment of the transfer confirmation of the user setting data, and the exchange model and machine number code.

FIG. 6 shows an example of printout of user setting data by the image forming apparatus according to the embodiment of the present invention. In FIG. 6, the user setting data printed out by the image forming apparatus is a one-touch dial registration list, and the user refers to the corresponding one-touch dial registration list and confirms the end of the user setting data transfer registration work.

FIG. 7 is a diagram showing a configuration example of a customer database according to the embodiment of the present invention. In FIG.
By referring to the customer database, it is possible to extract the name of the customer who has performed the image forming apparatus replacement work, the name of the department in charge, the name of the business district in charge, the name of the sales person in charge, and the like.

[0053]

As is apparent from the above description, according to any one of the first to fifth aspects of the present invention, the center system automatically transfers the user setting data from the current model to the replacement model. By judging whether transfer registration is possible or not and performing transfer registration processing of the user setting data to the exchange model, the work load of the center system operator is reduced, and the responsible CE can work at his / her convenience. it can.

According to the sixth aspect of the present invention, the center system automatically prints out the user setting data using the exchange model, so that the user does not need to have knowledge of the operation method in the printout, and the user setting is not required. Confirmation of transfer registration can be performed without having to wait for communication from the operator to confirm data transfer registration.

According to the seventh aspect of the present invention, since the center system is equipped with the customer database, the customer data can be automatically searched.

According to the invention as set forth in any one of claims 8 to 10, the center system automatically calculates the service execution fee in the transfer registration of the user setting data,
Since the service execution charge request notification can be transmitted to the customer and the business district, it is possible to reduce the labor and the processing time of the operator and the like.

According to the eleventh aspect, in accordance with an instruction from the center system, the user presses a push button of a general telephone or a telephone provided in the image forming apparatus, thereby registering the transfer of the user setting data. After transmitting the push button signal to the center system to confirm that the service has been completed, the center system automatically faxes the service charge notification to the user by facsimile. Can be prevented.

According to the twelfth aspect of the present invention, the user can exchange the image forming apparatus by operating the push button of a general telephone or a telephone equipped with the image forming apparatus in accordance with the voice guidance from the center system. Since it is possible to perform the replacement, it is possible to perform the replacement work that is easy for the user.

According to the thirteenth aspect of the present invention, the center system automatically responds with a voice message by a dial operation of a telephone provided in an image forming apparatus such as a general telephone or a facsimile apparatus. It is easier than before, and in the center system, the checking of the re-registration of the current model already registered user setting data to the replacement model and the corresponding processing are performed automatically, so the work load of the center operator is also reduced. It is reduced, and the responsible CE can perform various tasks at his / her convenience.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram showing an embodiment of a data registration service system of the present invention.

FIG. 2 is a block diagram showing a computer terminal constituting a voice response subsystem in the embodiment of the present invention.

FIG. 3 is a block diagram showing a computer terminal constituting the remote central management system according to the embodiment of the present invention.

FIG. 4 is a diagram showing an operation example of an embodiment of the data registration service system of the present invention.

FIG. 5 is a diagram showing an example of the content and format of data communicated between a center system and various image forming apparatuses installed at customer sites in an embodiment of the present invention.

FIG. 6 is a diagram illustrating an output example of a print output of user setting data by the image forming apparatus according to the embodiment of the present invention.

FIG. 7 is a diagram illustrating a configuration example of a customer database according to the embodiment of the present invention.

FIG. 8 is a diagram showing an operation example of a conventional data registration service system.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 10 Voice response subsystem 11, 12, 21, 22, 23 Computer terminal 13, 14 Voice file part 15, 16 Machine database part 20 Remote central management system 24 Customer database part 30, 40 Various image forming apparatuses 31 and 41 installed at customer place Dedicated interface lines 32, 42 Communication adapters 33, 43 FAX devices 34, 44 General telephones 35, 36, 37, 45 Various image forming devices 100 Center system 201, 301 CPU 202, 302 Real-time clock unit 203a, 203b Line control unit 204a, 204b Audio buffer / output unit 205a, 205b, 303a, 303b Communication control unit 206, 304 ROM 207, 305 RAM 208, 306 External memory control unit 209, 307 Display control unit 210, 308 Board interface circuit unit 211a, 211b, 309a, 309b LAN interface unit 212,311 CRT display unit 213,312 keyboard section 310 hard disk drive

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04N 1/00 104 G03G 21/00 392

Claims (13)

[Claims] 1. A data registration service system in which a center system having one or more computers or the like and a plurality of image forming apparatuses are connected via a public communication network, wherein the center system includes the plurality of computers. A data registration service system comprising: a communication control unit that controls communication with an image forming apparatus; and a remote maintenance unit that remotely manages the plurality of image forming apparatuses. 2. The data registration service system according to claim 1, wherein said remote maintenance means has a customer database unit for storing customer data. 3. The center system, based on the customer database stored in the customer database unit, determines whether or not a CE code in data received from the image forming apparatus by the communication control unit is already registered. 3. The data registration service system according to claim 2, wherein the first check is performed. 4. The center system has a machine database unit that stores data relating to various models as a machine database, and the center system receives data from the image forming apparatus based on the machine database stored in the machine database unit. 4. The data registration service according to claim 3, wherein a second check is performed for judging the capability of the current model which is the image forming apparatus currently used and the model which is to be replaced, from the data. system. 5. The center system is capable of, after the first check and the second check, transferring and registering user setting data set by the user on the current model from the current model to the replacement model. 5. The data registration service system according to claim 4, wherein it is checked whether or not the data is registered. 6. The data registration service system according to claim 5, wherein said center system prints out said user setting data in said exchange model. 7. The center system according to claim 3, wherein the center system searches the customer data by referring to the data received by the communication control unit and the customer database unit. Data registration service system described in section. 8. The center system, based on the searched customer data, a service execution fee billing notification data which is a service execution fee billing notification data in re-registering the user setting data with the exchange model. 8. The data registration service system according to claim 7, wherein the data is transmitted to the exchange model by the communication control unit. 9. The data registration service system according to claim 8, wherein the center system prints out the service charge fee notification data using the exchange model. 10. The center system according to claim 8, wherein the communication control means transmits the service execution fee billing notification data to a business area in charge based on the searched customer data. Data registration service system. 11. The communication system according to claim 11, wherein the center control system receives the user setting data transfer registration confirmation data transmitted to the center system when the user presses a button on the exchange model panel. The data registration service system according to any one of claims 6 to 10, wherein completion of replacement of the image forming apparatus is confirmed. 12. The center system includes voice memory storage means for storing, as voice memory, voice guidance for guiding the user to operate the image forming apparatus, and the voice memory stored by the voice memory storage means. The data registration service according to any one of claims 1 to 11, wherein the data registration service is output to a telephone equipped with the image forming apparatus or a general telephone to guide operation of the image forming apparatus. system. 13. The image forming apparatus is connected to the center system by a dial operation of a telephone equipped to the image forming apparatus such as a general telephone or a facsimile apparatus, and the center system transmits the predetermined image guidance to the image forming apparatus. Means for inputting a CE code, a data registration request code, an active model code, an exchange model code, and the like by a push button operation of a telephone equipped with the telephone, and the center system receiving the push button signal is a CE code for maintaining system security. Means for checking whether or not the user is already registered, and if not, sending a voice message urging reconfirmation to a telephone equipped with the image forming apparatus; and Judge whether the setting data can be registered for transfer to the exchange model If the transfer registration is not possible, the transfer registration is disabled, and if the transfer registration is possible,
A voice message indicating that transfer registration is possible, the general telephone,
Or a means for sending to a telephone equipped with the image forming apparatus, and, in the case of a telephone equipped with the image forming apparatus, a voice message prompting to switch to the image forming apparatus in the case of a telephone equipped with the image forming apparatus, Means for reading the user setting data of the current model, transmitting a command, the image forming apparatus receiving the command, and means for automatically returning corresponding data based on the command to the center system, and the center system receives the command. Means for storing the data in a memory, and means for sending a voice message prompting the general telephone or the telephone equipped with the image forming apparatus to replace the working model with the replacement model after the operation is completed. The center system is operated by dialing the general telephone or a telephone provided in the image forming apparatus. Then, the center system receives a predetermined voice guidance, and inputs the machine exchange end by operating a push button of a telephone provided in the center system. The center system receives the input, and receives the image. Means for transmitting a voice message prompting the input of a CE code and a data download execution request code by operating a push button of a telephone provided in the forming apparatus; and the center system receiving the push button signal determines whether the CE code is already registered. A means for automatically sending a voice message urging reconfirmation to the telephone equipped with the image forming apparatus if it is not already registered; and Following the sending of the voice message prompting the user to switch, Means for reading the user setting data stored in the memory of the center system and transmitting the user setting data to the image forming apparatus; and means for receiving the image and automatically storing the user setting data at a predetermined location. Data registration service system.