[go: up one dir, main page]

IT202200016476A1 - SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER - Google Patents

SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER Download PDF

Info

Publication number
IT202200016476A1
IT202200016476A1 IT102022000016476A IT202200016476A IT202200016476A1 IT 202200016476 A1 IT202200016476 A1 IT 202200016476A1 IT 102022000016476 A IT102022000016476 A IT 102022000016476A IT 202200016476 A IT202200016476 A IT 202200016476A IT 202200016476 A1 IT202200016476 A1 IT 202200016476A1
Authority
IT
Italy
Prior art keywords
management
work
call center
call
center
Prior art date
Application number
IT102022000016476A
Other languages
Italian (it)
Inventor
Filippis David De
Original Assignee
Imac S R L
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Imac S R L filed Critical Imac S R L
Priority to IT102022000016476A priority Critical patent/IT202200016476A1/en
Publication of IT202200016476A1 publication Critical patent/IT202200016476A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Data Mining & Analysis (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
IT102022000016476A 2022-08-03 2022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER IT202200016476A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
IT102022000016476A IT202200016476A1 (en) 2022-08-03 2022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IT102022000016476A IT202200016476A1 (en) 2022-08-03 2022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Publications (1)

Publication Number Publication Date
IT202200016476A1 true IT202200016476A1 (en) 2024-02-03

Family

ID=83900107

Family Applications (1)

Application Number Title Priority Date Filing Date
IT102022000016476A IT202200016476A1 (en) 2022-08-03 2022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Country Status (1)

Country Link
IT (1) IT202200016476A1 (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0829996A2 (en) 1996-08-23 1998-03-18 AT&T Corp. Correlating information between internet and call center environments
US7467135B2 (en) 1998-11-30 2008-12-16 Siebel Systems, Inc. System and method for smart scripting call centers and configuration thereof
US7792702B1 (en) 1998-03-11 2010-09-07 West Corporation Methods and system for providing offers in real time while preserving confidential information
US10447853B1 (en) * 2016-12-29 2019-10-15 Noble Systems Corporation Graphical user interface for managing multiple agent communication sessions in a contact center
WO2022051853A1 (en) * 2020-09-09 2022-03-17 1125855 Alberta Limited Systems and methods for providing remote call center services

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0829996A2 (en) 1996-08-23 1998-03-18 AT&T Corp. Correlating information between internet and call center environments
US7792702B1 (en) 1998-03-11 2010-09-07 West Corporation Methods and system for providing offers in real time while preserving confidential information
US7467135B2 (en) 1998-11-30 2008-12-16 Siebel Systems, Inc. System and method for smart scripting call centers and configuration thereof
US10447853B1 (en) * 2016-12-29 2019-10-15 Noble Systems Corporation Graphical user interface for managing multiple agent communication sessions in a contact center
WO2022051853A1 (en) * 2020-09-09 2022-03-17 1125855 Alberta Limited Systems and methods for providing remote call center services

Similar Documents

Publication Publication Date Title
EP4262320A4 (en) CALL PROCESSING SYSTEM AND CALL PROCESSING METHOD
IL308989A (en) System and method for electrochemical metal deposition
EP4318963A4 (en) BEAM MANAGEMENT METHOD AND APPARATUS
EP4115309A4 (en) TELEPHONE PRIVACY SYSTEM AND METHOD
KR102695808B9 (en) RIS UAV-based large-scale communication system and method
EP4141338A4 (en) COOLING SYSTEM AND COOLING METHOD THEREOF
EP4299835C0 (en) Underwater concrete block structure and construction method therefor
EP4351102A4 (en) CALL PROCESSING METHOD, APPARATUS AND SYSTEM
IT202200016476A1 (en) SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER
EP4320821A4 (en) METHOD AND SYSTEM FOR SELF-ASSEMBLY OF IOT DEVICES
EP4546011A4 (en) POSITIONING SYSTEM AND METHOD
IT202200003545A1 (en) MACHINE WITH PART HANDLING SYSTEM AND METHOD OF OPERATION OF SUCH MACHINE
EP4489459A4 (en) System messaging method and communication device
EP4537582A4 (en) Methods, devices, and systems for supporting L1/L2-based intercell mobility
EP4134817C0 (en) Method and system for performance management of distributed software applications
EP4268006A4 (en) SYSTEMS, METHODS AND DEVICES FOR ADHESION OF INTERNAL WAVEGUIDE COLUMNS
EP4226121A4 (en) COMPUTER-ASSISTED ROUTE BUILDING SYSTEM AND METHOD
EP4201865C0 (en) WORK EQUIPMENT SYSTEM AND WORK EQUIPMENT SYSTEM METHOD
IT202200013345A1 (en) Method and work center for plates
IT202200019686A1 (en) System and method for coloring metal objects
IT202200018123A1 (en) PARAPET AND METHOD FOR INSTALLING SUCH PARAPET
IT202200008672A1 (en) DEVICE AND METHOD FOR THE AUTOMATION OF BUILDINGS
IT202200009179A1 (en) MANAGEMENT PROCEDURE OF A LASER TREATMENT SYSTEM AND RELATED TREATMENT SYSTEM AND MANAGEMENT SYSTEM
IT202200006089A1 (en) APPARATUS AND PROCEDURE FOR SLABS PROCESSING
IT202200012731A1 (en) PAINTING SYSTEM AND PROCEDURE