IT202100011057A1

IT202100011057A1 - CONTROL AND DELIVERY SYSTEM OF AT LEAST ONE MANAGEMENT PROCESS AND RELATED PROCEDURE.

Info

Publication number: IT202100011057A1
Application number: IT102021000011057A
Authority: IT
Inventors: Luigi Cavallari; Vitaliana Stramacci
Original assignee: Natuna S R L
Priority date: 2021-04-30
Filing date: 2021-04-30
Publication date: 2021-07-30

Description

Descrizione dell?Invenzione Industriale avente per titolo: ?Sistema di controllo ed erogazione di almeno un processo di gestione e relativo procedimento?. Description of the Industrial Invention entitled: ?Control and delivery system of at least one management process and relative procedure?.

DESCRIZIONE DESCRIPTION

La presente invenzione si riferisce ad un sistema di controllo, ed erogazione di almeno un processo di gestione, in particolare di gestione di immobili e di una pluralit? di servizi connessi a detti immobili. The present invention relates to a control and delivery system for at least one management process, in particular the management of buildings and of a plurality of of services connected to said motionless.

Altres? la presente invenzione si riferisce ad un procedimento di informatizzazione di almeno un processo di gestione di immobili e di una pluralit? di servizi connessi a detti immobili. Others? the present invention refers to a process for computerizing at least one property management process and a plurality of of services connected to said motionless.

Nel mercato sia pubblico che privato soprattutto dei grandi immobili, uso terziario, ospedaliero, logistico, ecc., ? in aumento la richiesta di affiancare al servizio di gestione dell?immobile e dei servizi annessi una funzione di monitoraggio delle attivit? indicate in un capitolato di gara. In both the public and private market, above all for large buildings, tertiary, hospital, logistics, etc., ? the request to combine the property management service and related services with an activity monitoring function is on the rise. indicated in a tender document.

In particolare ? noto, nel settore specifico dei servizi di facility management una particolare complessit? strutturale che orienta il processo di progettazione e gestione dei servizi di lungo periodo ad essere espletata attraverso modalit? formali e sistemi di controllo astratti, tendenti a privilegiare l?aspetto sanzionatorio piuttosto che gli obiettivi di miglioramento. Di conseguenza sarebbe necessario implementare modelli gestionali nuovi, dinamici ed aperti, che, nel rispetto dei rispettivi ruoli e dei vincoli normativi, agevolino forme collaborative tra committente 12 ed utente 14. In particular ? known, in the specific field of facility management services a particular complexity? structural that directs the process of planning and management of long-term services to be carried out through methods? formal and abstract control systems, tending to favor the sanctioning aspect rather than the improvement objectives. Consequently, it would be necessary to implement new, dynamic and open management models which, in compliance with the respective roles and regulatory constraints, facilitate forms of collaboration between client 12 and user 14.

Sono noti, una pluralit? di sistemi informatici che permettono la gestione di un immobile, identificando e gestendo le richieste di intervento in funzione del richiedente e del tipo di problema da risolvere, ma non permettono di programmare la manutenzione straordinaria e ordinaria con frequenze mensili, e/o trimestrali, e/o semestrali, e/o annuali. Are known, a plurality? computer systems that allow the management of a property, identifying and managing requests for intervention according to the requesting party and the type of problem to be solved, but do not allow extraordinary and ordinary maintenance to be programmed with monthly and/or quarterly frequencies, and / or half-yearly, and / or annual.

E? altres? noto, un software che programma la manutenzione di componenti tecnologici, ma non ? in grado di contabilizzarne la manutenzione compatibilmente con la richiesta di intervento, in particolare, come noto, per erogare la manutenzione di componenti tecnologici, comunemente bisogna: AND? otherwise? known, a software that programs the maintenance of technological components, but not ? capable of accounting for maintenance compatibly with the request for intervention, in particular, as known, to provide maintenance of technological components, it is commonly necessary to:

- conoscere prima l?elenco dei componenti tecnologici, ad esempio dei condizionatori; - first know the list of technological components, for example air conditioners;

- associare le azioni manutentive da svolgere e con quale frequenza (mensile, trimestrale, semestrale, ecc.); e - associate the maintenance actions to be performed and how often (monthly, quarterly, half-yearly, etc.); And

- programmare la singola scheda manutentiva, riportanti la selezione delle attivit? mensili, o trimestrali, o semestrali, etc. mediante tale metodologia nota, si producono schede manutentive per frequenza di attivit?, rischiando di commettere errori nella programmazione di tutte le attivit? e di sottoporre il componente tecnologico ad interventi manutentivi non coordinati e ripetuti. - program the single maintenance card, showing the selection of the activities? monthly, or quarterly, or half-yearly, etc. through this known methodology, maintenance cards are produced by frequency of activity, risking making mistakes in the programming of all the activities? and to subject the technological component to uncoordinated and repeated maintenance interventions.

Infine ? noto, un sistema informatico in grado di archiviare le planimetrie di un immobile ma non permette ad un utente 14 o ad un ente di interrogare il sistema e di ottenere informazioni circa la programmazione manutentiva sia da un punto di vista tecnologico che architettonico. In the end ? known, a computer system capable of archiving the plans of a building but does not allow a user 14 or an entity to interrogate the system and to obtain information about maintenance planning both from a technological and architectural point of view.

E? evidente come non esiste un unico sistema informativo in grado di gestire contemporaneamente le richieste d?intervento, le manutenzioni ordinarie e straordinarie, gestendo le planimetrie, i dati dei clienti, i costi degli interventi, la fatturazione ecc. AND? it is evident that there is no single information system capable of simultaneously managing requests for intervention, ordinary and extraordinary maintenance, managing the plans, customer data, costs of interventions, billing, etc.

Scopo della presente invenzione ? quello di risolvere i suddetti problemi fornendo un sistema di controllo, ed erogazione di almeno un processo di gestione di immobili e di una pluralit? di servizi connessi a detti immobili. Purpose of the present invention? that of solving the aforementioned problems by providing a control system, and the provision of at least one property management process and a plurality of of services connected to said motionless.

Un altro scopo della presente invenzione ? quello di fornire un procedimento di informatizzazione di almeno un processo di gestione di immobili e di una pluralit? di servizi connessi a detti immobili. Another object of the present invention ? to provide a computerization process of at least one property management process and a plurality? of services connected to said motionless.

I suddetti ed altri scopi e vantaggi dell?invenzione, quali risulteranno dal seguito della descrizione, vengono raggiunti con un sistema di controllo ed erogazione di almeno un processo di gestione come quello descritto nella rivendicazione 1. Altres? i suddetti ed altri scopi e vantaggi dell?invenzione vengono raggiunti con un procedimento di informatizzazione di un processo di gestione, come quello descritto nella rivendicazione 10. Forme di realizzazione preferite e varianti non banali della presente invenzione formano l?oggetto delle rivendicazioni dipendenti. The aforesaid and other objects and advantages of the invention, as will appear from the continuation of the description, are achieved with a control and delivery system of at least one management process such as that described in claim 1. the aforesaid and other objects and advantages of the invention are achieved with a method for computerizing a management process, such as that described in claim 10. Preferred embodiments and non-trivial variants of the present invention form the object of the dependent claims.

Resta inteso che tutte le rivendicazioni allegate formano parte integrante della presente descrizione. It is understood that all the attached claims form an integral part of the present description.

Risulter? immediatamente ovvio che si potranno apportare a quanto descritto innumerevoli varianti e modifiche (per esempio relative a forma, dimensioni, disposizioni e parti con funzionalit? equivalenti) senza discostarsi dal campo di protezione dell'invenzione come appare dalle rivendicazioni allegate. will result? it is immediately obvious that innumerable variations and modifications may be made to what has been described (for example relating to shape, dimensions, arrangements and parts with equivalent functions) without departing from the scope of protection of the invention as appears from the attached claims.

La presente invenzione verr? meglio descritta da alcune forme preferite di realizzazione, fornite a titolo esemplificativo e non limitativo, con riferimento al disegno allegato, nel quale, la Figura mostra una schematizzazione a blocchi del procedimento di informatizzazione del processo di gestione secondo la presente invenzione. This invention will come better described by some preferred embodiments, provided by way of non-limiting example, with reference to the attached drawing, in which, the Figure shows a block diagram of the computerization method of the management process according to the present invention.

Facendo riferimento alla Figura un sistema di controllo, ed erogazione di almeno un processo di gestione di immobili, quali ad esempio, immobili uso terziario, ospedalieri, logistici, o altri analoghi, e di una pluralit? di servizi connessi a detti immobili, quali, ad esempio, elettricit?, gas, impianti idraulici, illuminazione, pulizia, ristorazione, portineria, controllo, logistica ecc. Referring to the Figure, a control and delivery system of at least one property management process, such as, for example, tertiary, hospital, logistics, or other similar properties, and a plurality of of services connected to said properties, such as, for example, electricity, gas, plumbing systems, lighting, cleaning, catering, concierge, control, logistics, etc.

? progettato per informatizzare e digitalizzare il processo di gestione di immobili e della pluralit? di servizi annessi, includendo l?implementazione di appalti e concessioni durante una procedura d?appalto per l'affidamento di servizi efficaci ed efficienti sia per il committente 12 che per l?utente 14, che comprende: ? designed to computerize and digitize the process of property management and plurality? of related services, including the implementation of contracts and concessions during a tender procedure for the assignment of effective and efficient services for both the client 12 and the user 14, which includes:

- quattro o pi? moduli operativi, progettati per permettere all?utente 14, al fornitore 11 e al committente 12 di poter raccogliere e accedere ad una pluralit? di informazioni relativi a immobili, e/o a impianti, e/o a componenti tecnologici degli impianti, e/o a famiglia di impianti e aree, e sono altres? progettati per interfacciarsi reciprocamente; - four or more? operating modules, designed to allow the user 14, the supplier 11 and the client 12 to be able to collect and access a plurality of of information relating to buildings, and/or systems, and/or technological components of systems, and/or a family of systems and areas, and are also? designed to interface with each other;

- almeno un?applicazione mobile installata su dispositivo mobile, progettato per rilevare in tempo reale, mediante tecnologia NFC, o mediante lettura di codici QR, o Bar code o altro analogo, le attivit? manutentive ed interventistiche svolte dagli operatori 13 di almeno un intervento manutentivo, permettendo un monitoraggio ed una verifica in tempo reale da parte del sistema, dello svolgimento dei servizi richiesti e della soddisfazione dell?utente 14; ed - at least one mobile application installed on a mobile device, designed to detect in real time, using NFC technology, or by reading QR codes, or Bar codes or other similar, the activities? maintenance and intervention activities carried out by the operators 13 of at least one maintenance intervention, allowing real-time monitoring and verification by the system of the performance of the requested services and user satisfaction 14; and

- almeno un sistema operativo progettato per un controllo del funzionamento di ciascuno dei quattro o pi? moduli operativi. - at least one operating system designed to monitor the operation of each of the four or more? operating modules.

Vantaggiosamente i quattro moduli operativi sono: Advantageously, the four operating modules are:

- modulo richiesta intervento 2 progettato per gestire le richieste d?intervento ordinarie e straordinarie richieste dal committente 12 all?utente 14, mediante il fornitore 11, nella procedura d?appalto, raccogliendo i dati identificativi delle richieste, quali, ad esempio, nome richiedente, tipologia di richiesta, componente sul quale intervenire, priorit? richiesta, operatore assegnato, ecc.?, e i dati relativi allo stato di avanzamento della richiesta, quali , ad esempio, intervento in corso, eseguito, sospeso, chiuso, tempo impiegato, materiali utilizzati, ecc.? mediante l?utilizzo dell?applicazione mobile da parte dell?operatore dell?intervento richiesto. La pluralit? di informazioni raccolta dal modulo richieste intervento 2 sono inviate e memorizzate in un modulo archiviazione 5; - intervention request form 2 designed to manage the ordinary and extraordinary intervention requests requested by the client 12 from the user 14, through the supplier 11, in the tender procedure, collecting the identification data of the requests, such as, for example, the applicant's name , type of request, component on which to intervene, priority? request, assigned operator, etc.?, and data relating to the progress of the request, such as, for example, intervention in progress, performed, suspended, closed, time spent, materials used, etc.? through the use of the mobile application by the operator of the requested intervention. The plurality? of information collected by the intervention request form 2 are sent and stored in an archiving form 5;

- modulo programmazione intervento 3, progettato per favorire l?organizzazione e la pianificazione degli interventi e servizi richiesti, quale, ad esempio, servizi di manutenzione tecnologica, servizi di pulizia, servizi di logistica, ecc., su immobili, e/o sugli impianti, e/o sui componenti tecnologici degli impianti, e/o sulle famiglie di componenti e sulle aree oggetto della procedura d?appalto; - intervention planning module 3, designed to facilitate the organization and planning of the required interventions and services, such as, for example, technological maintenance services, cleaning services, logistics services, etc., on buildings and/or systems , and/or on the technological components of the plants, and/or on the families of components and on the areas covered by the tender procedure;

- modulo planimetrie 4 progettato per permettere all?utente 14 di effettuare una richiesta di intervento su un componente tecnologico individuandolo sulla planimetria, facendo riferimento all?area planimetrica nel quale ? inserito, e contemporaneamente permettere all?utente 14 di effettuare una richiesta di intervento per un servizio di pulizia o logistica, individuando l?area planimetrica di interesse, programmando tali interventi in funzione della superficie/ volume del vano, destinazione d?uso, materiale edile, ecc. - planimetry module 4 designed to allow the user 14 to make a request for intervention on a technological component by identifying it on the planimetry, referring to the planimetric area in which ? inserted, and at the same time allowing the user 14 to make a request for intervention for a cleaning or logistics service, identifying the planimetric area of interest, programming these interventions according to the surface/volume of the room, intended use, building material , etc.

- modulo archivio documentale 5 centralizzato e customizzato in funzione di una pluralit? di esigenze implementative, richieste dall?utente 14 e/o dal committente 12 durante la procedura d?appalto, e progettato per raccogliere una pluralit? di dati relativamente al processo di gestione, permettendo di archiviare la documentazione tecnica, normativa, planimetrica, ecc. inviata dal modulo richiesta intervento 2, dal modulo programmazione intervento 3 e dal modulo planimetrie 4 sviluppando un fascicolo relativamente all?immobile, e/o ad impianti, e/o ai componenti tecnologici degli impianti, e/o alle famiglie di componenti tecnologici e allee aree oggetto della procedura d?appalto, consultabile e aggiornabile dall?utente 14, dal committente 12, e dal fornitore 11. - document archive module 5 centralized and customized according to a plurality? of implementation needs, requested by the user 14 and/or by the client 12 during the tender procedure, and designed to collect a plurality? of data relating to the management process, making it possible to archive the technical, regulatory, planimetric documentation, etc. sent from the intervention request form 2, from the intervention planning form 3 and from the planimetry form 4, developing a file relating to the property, and/or systems, and/or the technological components of the systems, and/or the families of technological components and all areas covered by the tender procedure, which can be consulted and updated by the user 14, by the client 12, and by the supplier 11.

Vantaggiosamente il modulo programmazione intervento 3, ? in grado di produrre una scheda di manutenzione, che include le informazioni relative alle attivit? interventistiche e manutentive richieste dalla procedura d?appalto, e la frequenza di tali attivit? interventistiche e manutentive, preferibilmente come base temporale il mese solare, permettendo di utilizzare la scheda di manutenzione programmata anche come documento contabile. Inoltre il modulo programmazione intervento 3 ? in grado di sviluppare la programmazione degli interventi richiesti per l?intero anno solare. Advantageously, the intervention programming module 3, ? able to produce a maintenance card, which includes information relating to the activities? intervention and maintenance required by the tender procedure, and the frequency of these activities? interventions and maintenance, preferably the calendar month as a time base, allowing the use of the scheduled maintenance schedule also as an accounting document. Furthermore, the intervention programming module 3 ? able to develop the planning of the interventions required for the entire calendar year.

In particolare il sistema associa a ciascun componente tecnologico dell?impianto inserito nella scheda di manutenzione elaborata dal modulo programmazione intervento 3, un codice identificativo univoco, permettendo una comunicazione biunivoca tra il modulo richiesta intervento 2 e il modulo programmazione intervento 3, permettendo di raccogliere e raggruppare le informazioni relative al componente tecnologico dell?impianto, quali, ad esempio, i tempi di esecuzione, i materiali, le attivit? di manutenzione su richiesta, o programmata, o straordinaria effettuate sul componente tecnologico durante un determinato periodo temporale, memorizzandoli nel modulo archivio documentale 5. In particular, the system associates each technological component of the system inserted in the maintenance form processed by the intervention programming module 3 with a unique identification code, allowing a one-to-one communication between the intervention request module 2 and the intervention programming module 3, allowing to collect and group the information relating to the technological component of the plant, such as, for example, the execution times, the materials, the activities? of maintenance on request, or programmed, or extraordinary carried out on the technological component during a certain period of time, storing them in the document archive module 5.

Inoltre il modulo planimetrie 4 ? altres? progettato per permettere al committente 12 e all?utente 14 un?attivit? di consultazione e acquisizione, mediante il sistema, di documentazione relativa a censimenti, di anagrafica tecnologica e architettonica, di censimento di spazi ed arredi, di relazioni tecniche relative alla descrizione dello stato conservativo dell?immobile ed eventuali adeguamenti, di aggiornamenti planimetrici con quote, destinazioni d?uso, di mappature componenti tecnologici, di planimetrie interattive e implementazione automatica di una pluralit? di dati catastali e planimetrici inviati e inseriti nella scheda di manutenzione elaborata dal modulo programmazione intervento 3, e memorizzazione di tali pluralit? di informazioni planimetriche e catastali sul modulo archivio documentale 5. Furthermore, the floor plan module 4 ? otherwise? designed to allow the client 12 and the user 14 an activity? consultation and acquisition, through the system, of documentation relating to censuses, technological and architectural master data, census of spaces and furnishings, technical reports relating to the description of the state of conservation of the property and any adjustments, planimetric updates with quotas, intended use, mapping technological components, interactive plans and automatic implementation of a plurality? of cadastral and planimetric data sent and entered in the maintenance form processed by the intervention programming module 3, and memorization of these pluralities? of planimetric and cadastral information on the document archive form 5.

Inoltre il sistema ? progettato per controllare e monitorare i consumi energetici, idrici, ed elettrici, mediante un modulo monitoraggio 6, attivabile mediante una pluralit? di centraline gestite in modalit? wireless da un controllore logico programmabile (PLC)<, >progettate per comunicare con una frequenza programmabile con una pluralit? di sonde data logger distribuite nelle aree degli immobili. Il sistema mediante tale modulo di monitoraggio favorisce un?analisi in tempo reale dei consumi ed un elaborazione di indicatori d?efficienza, permettendo un monitoraggio effettivo dei consumi, e l?implementazione di pratiche operative per l?ottimizzazione dei consumi. Also the system? designed to control and monitor energy, water and electricity consumption, by means of a monitoring module 6, which can be activated by means of a plurality of of units managed in mode? wireless from a programmable logic controller (PLC)<, >designed to communicate with a programmable frequency with a plurality? of data logger probes distributed in the areas of the buildings. Through this monitoring module, the system favors a real-time analysis of consumption and the elaboration of efficiency indicators, allowing effective monitoring of consumption, and the implementation of operating practices for optimizing consumption.

Vantaggiosamente il sistema ? dotato inoltre di un modulo di reportistica 7 progettato per effettuare analisi periodiche e consuntivi di bilancio, e per elaborare gli indicatori prestazionali (Key Performance Indicator KPI) contenenti informazioni necessarie a determinare e valutare l?andamento del processo di gestione Inoltre tale modulo di reportistica 7 ? progettato per inviare una richiesta di approvazione al modulo richiesta intervento 2 relativamente a documenti e consuntivi di interventi straordinari, e/o documenti di fatturazione ordinari e straordinari, ecc. inoltre verifica il rispetto delle condizioni di servizio della procedura d?appalto mediante il noto strumento contrattuale SLA (Service Level Agreement), inducendo, eventualmente le condizioni di servizio non fossero soddisfatte, una reingegnerizzazione del processo di gestione migliorando o aggiungendo funzionalit?, anche in termini di facilit? d'uso, manutenibilit?, e leggibilit?. Advantageously the system? also equipped with a reporting module 7 designed to carry out periodic analyzes and final balances, and to develop performance indicators (Key Performance Indicator KPI) containing information necessary to determine and evaluate the progress of the management process. Furthermore, this reporting module 7 ? designed to send an approval request to the intervention request form 2 relating to documents and final balances of extraordinary interventions, and/or ordinary and extraordinary invoicing documents, etc. it also verifies compliance with the service conditions of the tender procedure using the well-known SLA (Service Level Agreement) contractual instrument, inducing, if the service conditions were not satisfied, a re-engineering of the management process by improving or adding functions, also in terms of ease? of use, maintainability, and readability.

Infine l?applicazione mobile installata su dispositivo mobile dell?utente 14 e/o dell?operatore, ? progettato per rilevare in tempo reale, mediante tecnologia NFC, o mediante lettura di codici QR, o bar code o altro analogo, le attivit? manutentive ed interventistiche svolte dagli operatori 13 degli interventi, in tal modo ? garantita la tracciabilit? e la gestione degli interventi realmente effettuati. In particolare l?operatore mediante l?applicazione mobile individua il tag identificativo del luogo dove ? posizionato il componente tecnologico, o l?impianto sul quale ? richiesto l?intervento dell?operatore, l?applicazione mobile comunica con il modulo richiesta intervento 2 del sistema, e invia al dispositivo mobile dell?operatore le informazioni raccolte dal modulo richiesta intervento 2 relative a quel tag e assegnate all?operatore. L?operatore seleziona poi la richiesta di intervento, e visualizza le informazioni dettagliate relative all?intervento, selezionando, eventualmente, la modalit? di svolgimento dell?intervento effettuato se in presenza o in assenza dell?utente 14, o se l?intervento ? stato sospeso. Finally, the mobile application installed on the mobile device of the user 14 and/or of the operator, ? designed to detect in real time, using NFC technology, or by reading QR codes, or bar codes or other similar, the activities? maintenance and interventions carried out by the operators 13 of the interventions, in this way ? guaranteed traceability? and the management of the interventions actually carried out. In particular, the operator using the mobile application identifies the identification tag of the place where ? positioned the technological component, or the? plant on which ? If the operator?s intervention is requested, the mobile application communicates with the intervention request form 2 of the system, and sends to the operator?s mobile device the information collected by the intervention request form 2 relating to that tag and assigned to the operator. The operator then selects the intervention request, and displays the detailed information relating to the intervention, possibly selecting the mode for the intervention. of carrying out the intervention carried out if in the presence or absence of the user 14, or if the intervention ? been suspended.

Tale applicazione mobile permette un controllo ed un monitoraggio degli interventi da parte del sistema e da parte dell?utente 14 che potr? esprimere una valutazione sul servizio, essendo la scheda di manutenzione e la pianificazione degli interventi, aggiornati in tempo reale rispettivamente dal modulo richiesta intervento 2 e modulo programmazione intervento 3, in seguito al ricevimento dei dati raccolti mediante l?applicazione mobile, relativamente all?esecuzione degli interventi. This mobile application allows interventions to be controlled and monitored by the system and by the user 14 who can express an evaluation of the service, since the maintenance sheet and the planning of the interventions are updated in real time respectively from the intervention request form 2 and intervention planning form 3, following receipt of the data collected through the mobile application, in relation to the execution of the interventions.

Procedimento 1 di informatizzazione, come mostrato in Figura, mediante il sistema progettato per informatizzare e digitalizzare il processo di gestione, comprende le fasi di: Computerization process 1, as shown in the Figure, using the system designed to computerize and digitize the management process, includes the phases of:

- predisposizione del sistema, acquisizione e analisi della procedura d?appalto, ed individuazione delle specifiche di erogazione di servizi richiesti dal committente 12; - preparation of the system, acquisition and analysis of the tender procedure, and identification of the specifications for the provision of services requested by the customer 12;

- avvio del sistema e conferimento di password di accesso con differenziati livello di sicurezza all?utente 14, al fornitore 11, al committente 12, e agli operatori 13; - starting the system and conferring access passwords with different levels of security to the user 14, the supplier 11, the client 12, and the operators 13;

- individuazione e attivazione dei moduli operativi del sistema e dell?applicazione mobile; - verifica attivazione del modulo richiesta intervento 2, se la verifica ha esito positivo implementazione del modulo richiesta intervento 2 e accesso 15 in tempo reale e contemporaneamente da parte dell?utente 14, da parte del committente 12, e del fornitore 11 e degli operatori 13, al modulo richiesta intervento 2, favorendo la richiesta di interventi ordinari e straordinari, e la verifica degli interventi effettuati mediante l?applicazione mobile; - identification and activation of the operating modules of the system and of the mobile application; - verification of activation of the intervention request form 2, if the verification has a positive outcome, implementation of the intervention request form 2 and access 15 in real time and simultaneously by the user 14, by the client 12, and by the supplier 11 and by the operators 13 , to the intervention request form 2, favoring the request for ordinary and extraordinary interventions, and the verification of the interventions carried out using the mobile application;

- invio 16 della documentazione verificata e convalidata al modulo archivio documentale 5; - sending 16 of the verified and validated documentation to the document archive module 5;

- verifica attivazione del modulo programmazione intervento 3, se la verifica ha esito positivo implementazione del modulo programmazione intervento 3, accesso 20 in tempo reale e contemporaneamente da parte dell?utente 14, del committente 12, e del fornitore 11 e produzione della scheda di manutenzione contenente le informazioni ricevute 17 dal modulo richiesta intervento 2, ed invio 18 della scheda di manutenzione al modulo archivio documentale 5; - verification of activation of the intervention programming module 3, if the verification has a positive outcome implementation of the intervention programming module 3, access 20 in real time and simultaneously by the user 14, the client 12, and the supplier 11 and production of the maintenance sheet containing the information received 17 from the intervention request form 2, and sending 18 of the maintenance form to the document archive form 5;

- associazione da parte del sistema a ciascun componente tecnologico dell?impianto inserito nella scheda di manutenzione elaborata dal modulo programmazione intervento 3, un codice identificativo univoco; - association by the system to each technological component of the system inserted in the maintenance card processed by the intervention programming module 3, a unique identification code;

- verifica attivazione del modulo planimetrie 4, se la verifica ha esito positivo implementazione del modulo planimetrie 4, elaborazione di una pluralit? di dati relativi ai dati catastali, planimetrici dell?immobile e invio 23 di tale pluralit? di dati al modulo archivio documentale 5, e accesso 25 in tempo reale da parte dell?utente 14, del committente 12, del fornitore 11 e degli operatori 13, comunicazioni 19, 20 rispettivamente con il modulo programmazione intervento 3 e con il modulo richiesta intervento 2, permettendo all?utente 14 di effettuare una richiesta d?intervento in funzione di dati planimetrici e catastali; - verification activation of the planimetry module 4, if the verification is successful, implementation of the planimetry module 4, elaboration of a plurality? of data relating to the cadastral data, planimetrics of the property and sending 23 of this plurality? of data to the document archive module 5, and access 25 in real time by the user 14, the client 12, the supplier 11 and the operators 13, communications 19, 20 respectively with the intervention programming module 3 and with the intervention request module 2, allowing the user 14 to make a request for intervention based on planimetric and cadastral data;

- verifica attivazione del modulo archivio documentale 5, se la verifica ha esito positivo implementazione del modulo archivio documentale 5 e archiviazione dei dati inviati dal modulo richiesta intervento 2, dal modulo programmazione intervento 3, dal modulo planimetria 4, e accesso in tempo reale da parte da parte dell?utente 14, del committente 12, del fornitore 11 e degli operatori 13; - check activation of the document archive module 5, if the check is successful, implementation of the document archive module 5 and archiving of the data sent by the intervention request module 2, by the intervention programming module 3, by the planimetry module 4, and access in real time by by the user 14, the client 12, the supplier 11 and the operators 13;

- verifica attivazione del modulo monitoraggio 6 e del modulo reportistica 7, se la verifica ha esito positivo implementazione del modulo monitoraggio 6 e implementazione del modulo reportistica 7, e invio 22 richiesta di approvazione al modulo richiesta intervento 2 relativamente a documenti consuntivi di interventi straordinari, e/o documenti di fatturazione ordinari e straordinari, e verifica delle condizioni di servizio della procedura d?appalto, e accesso 35 da parte dell?utente 14, del committente 12, del fornitore 11e degli operatori 13; e - check activation of monitoring module 6 and reporting module 7, if the check has a positive outcome implementation of monitoring module 6 and implementation of reporting module 7, and sending 22 request for approval to intervention request module 2 relating to final documents of extraordinary interventions, and/or ordinary and extraordinary billing documents, and verification of the service conditions of the tender procedure, and access 35 by the user 14, the client 12, the supplier 11 and the operators 13; And

- se l?esito di tale verifica ? negativo reingegnerizzazione del sistema. - if the outcome of this check ? negative system reengineering.

La presente invenzione presenta i seguenti vantaggi: The present invention has the following advantages:

- permette una gestione ottimizzata e modulare delle attivit? interventistiche e manutentive, personalizzato e, impegnando poche risorse umane per il suo approntamento; - allows an optimized and modular management of the activities? interventional and maintenance, personalized and, engaging few human resources for its preparation;

- permette di condividere i processi di comunicazione nell?ambito manutentivo e interventistico, rendendoli tracciabili; - allows communication processes to be shared in the maintenance and intervention fields, making them traceable;

- risponde alle esigenze informative e alle richieste di controllo da parte del committente 12; - garantisce un controllo tecnico e gestionale della manutenzione e delle aree presso i quali viene svolta l?attivit? manutentiva e interventistiche. - responds to information needs and requests for control by the customer 12; - guarantees technical and managerial control of maintenance and of the areas where the activity is carried out? maintenance and interventions.

Si sono descritte alcune forme preferite di attuazione dell?invenzione, ma naturalmente esse sono suscettibili di ulteriori modifiche e varianti nell?ambito della medesima idea inventiva. In particolare, agli esperti nel ramo risulteranno immediatamente evidenti numerose varianti e modifiche, funzionalmente equivalenti alle precedenti, che ricadono nel campo di protezione dell'invenzione come evidenziato nelle rivendicazioni allegate. Some preferred embodiments of the invention have been described, but naturally they are susceptible to further modifications and variations within the scope of the same inventive idea. In particular, numerous variants and modifications, functionally equivalent to the previous ones, which fall within the scope of protection of the invention as highlighted in the attached claims, will be immediately evident to those skilled in the art.

Claims

1. Control system, and provision of at least one property management process and a plurality of services connected to said properties designed to computerize and digitize said management process including the implementation of tenders and concessions during a tender procedure for the assignment of services, characterized by the fact that it includes:

- four or more? operating modules, designed to interface with each other and to allow at least one user (14), at least one supplier (11), and at least one client (12) to be able to collect and access a plurality of information relating to said properties, and/or to plants, and/or to technological components of the plants, and/or to a family of plants and areas; - at least one mobile application installed on a mobile device, designed to detect real-time activity? maintenance and interventions carried out by the operators (13) of at least one maintenance intervention, allowing monitoring and verification in real time by said system, of the performance of said requested services and of the satisfaction of said user (14); and

- at least one operating system designed to monitor the operation of each of these four or more? operating modules.

2. System according to claim 1, characterized in that said four operating modules are:

- intervention request form (2) designed to manage a plurality? of ordinary and extraordinary intervention requests requested by said client (12) to said user (14), through said supplier (11), in said tender procedure, collecting the identification data of said plurality of requests for intervention and the data relating to the progress of said plurality? of requests, through the use of said mobile application by said operator;

- intervention planning module (3), designed to facilitate the organization and planning of said interventions and services requested, on said properties, and/or on said systems, on said technological components of said systems, and/or on said families of components and said areas subject to said tender procedure; - planimetry module (4), designed to allow the user (14) to make said request for intervention on said technological component by identifying it on a planimetry, referring to the planimetric area in which ? inserted, and at the same time allowing the user (14) to make said request for intervention for a cleaning or logistics service, identifying the planimetric area of interest;

- document archive module (5) centralized and customized according to a plurality? of implementation needs, requested by said user (14) and/or by said client (12) during said tender procedure, and designed to collect a plurality? of data relating to said management process, allowing the archiving of technical, regulatory, planimetric documentation, etc. sent by said intervention request form (2), by said intervention planning form (3) and by said planimetry form (4) developing a file relating to said building, and/or to said systems, and/or to said technological components of said systems, and/or to said families of technological components and to said areas subject to said tender procedure, which can be consulted and updated by said user (14), by said client (12), and by said supplier (11).

3. System according to the preceding claim, characterized in that said intervention programming module (3) produces a maintenance card, which includes the information relating to activities? intervention and maintenance required by this tender procedure, and the frequency of these activities? interventions and maintenance, allowing the use of the scheduled maintenance sheet also as an accounting document.

4. System according to claims 2 and 3, characterized in that said system associates a unique identification code to each of said technological components inserted in said maintenance card processed by said intervention programming module (3), allowing a one-to-one communication between said intervention request form (2) and said intervention programming form (3), and a collection of information relating to said technological component memorizing them in said document archive form (5).

5. System according to claims 1 and 2, characterized in that said planimetry module (4) ? otherwise? designed to allow said client (12) and said user (14) an activity? consultation and acquisition, through said system, of documentation relating to censuses, of technological and architectural master data, of census of spaces and furnishings, of technical reports relating to the description of the state of conservation of said property and any adjustments, of planimetric updates with quotas, intended use, mapping technological components, interactive plans and automatic implementation of a plurality? of cadastral and planimetric data sent and entered in said maintenance form processed by said intervention programming module (3), and memorization of said plurality? of planimetric and cadastral information on said document archive form (5).

6. System according to claim 1, characterized in that said mobile application installed on a mobile device of said user (14) and/or said operator, ? designed to detect in real time, using NFC technology, these activities? maintenance and interventions carried out by the operators (13) of these interventions, ensuring traceability? and the management of these interventions.

7. System according to the preceding claim, characterized in that by means of said mobile application said operator identifies an identification tag of the place where ? positioned said technological component, or said plant on which ? requested said intervention of said operator, said mobile application communicates with said intervention request form (2) of said system, and sends to said mobile device of said operator the information collected by said intervention request form (2) relating to said tag and assigned to said operator. Said operator then selects the request for intervention, and displays the detailed information relating to said intervention, selecting the mode? of carrying out said intervention carried out: if in the presence or absence of said user 14, or if said intervention ? been suspended.

8. System according to any one of the preceding claims, characterized in that it comprises a monitoring module (6), which can be activated by means of a plurality of of units managed in mode? wireless from a programmable logic controller (PLC)<, >designed to communicate with a programmable frequency with a plurality? of data logger probes distributed in said areas of said buildings, favoring real-time analysis of consumption and processing of efficiency indicators, and allowing effective monitoring of said consumption, and the implementation of operating practices for optimizing these consumptions.

9. System according to any one of the preceding claims, characterized in that it also comprises a reporting module (7), designed to carry out periodic and final analyzes of the financial statements, and to process the performance indicators (Key Performance Indicator KPI) containing information necessary to determine and evaluate the progress of this management process. Said reporting form (7) being designed to send an approval request to said intervention request form (2) relating to documents and final balances of extraordinary interventions, and/or ordinary and extraordinary invoicing documents, etc. and to verify compliance with the service conditions of said tender procedure by inducing, if the service conditions were not satisfied, a re-engineering of said management process.

10. Process (1) of computerization by means of said system according to any one of the preceding claims, designed to computerize and digitize said management process, comprising the steps of:

- preparation of said system, acquisition and analysis of said tender procedure, and identification of said specifications for the provision of services requested by said client (12);

- starting said system and conferring access passwords with different security levels to said user (14), to said supplier (11), to said client (12), and to said operators (13);

- identification and activation of said operating modules of said system and of said mobile application;

- verification of activation of said intervention request form (2), if said verification has a positive outcome, implementation of said intervention request form (2) and access (15) in real time and simultaneously by said user (14), of said customer ( 12), and of said supplier (11) and of said operators (13), to said intervention request form (2), favoring the request for ordinary and extraordinary interventions, and the verification of said interventions carried out through said mobile application;

- sending (16) of verified and validated documentation to said document archive module (5);

- verification of activation of said intervention programming module (3), if said verification has a positive outcome, implementation of said intervention programming module (3), access (20) in real time and simultaneously by said user (14), of said client ( 12), and of said supplier (11) and production of said maintenance sheet containing the information received (17) from said intervention request form 82), and sending (18) of said maintenance sheet to said document archive form (5) ;

- association by said system to each of said technological components of said plant inserted in said maintenance card processed by said intervention programming module (3) called a unique identification code;

- verification of activation of said planimetry module (4), if said verification has a positive outcome, implementation of said planimetry module (4), elaboration of a plurality? of data relating to cadastral data, planimetrics of said property and sending (23) of said plurality? of data to said document archive module (5), and access (25) in real time by said user (14), said client (12), said supplier (11) and said operators (13), communications (19), (20) respectively with said intervention programming module (3) and with said intervention request module (2), allowing said user 14 to make an intervention request according to said planimetric and cadastral data;

- check activation of said document archive module (5), if said check has a positive outcome, implementation of said document archive module (5) and archiving of data sent by said intervention request form (2), by said intervention programming module (3), from said layout module (4), and access in real time by said user (14), said client (12), said supplier (11) and said operators (13);

- check activation of said monitoring module (6) and reporting module (7), if said check has a positive outcome, implementation of said monitoring module (6) and said reporting module (7), and sending (22) request for approval to said intervention request form (2) relating to final documents of extraordinary interventions, and/or ordinary and extraordinary billing documents, and verification of the conditions of service of said tender procedure, and access (35) by said user (14) , of said client (12), of said supplier (11) and of said operators (13); And

- if the outcome of this check ? negative reengineering of said system.