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HK1116896A - Method and system for the exit protocol of an emergency medical dispatch system - Google Patents

Method and system for the exit protocol of an emergency medical dispatch system Download PDF

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Publication number
HK1116896A
HK1116896A HK08107483.1A HK08107483A HK1116896A HK 1116896 A HK1116896 A HK 1116896A HK 08107483 A HK08107483 A HK 08107483A HK 1116896 A HK1116896 A HK 1116896A
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HK
Hong Kong
Prior art keywords
patient
post
caller
criticality
instructions
Prior art date
Application number
HK08107483.1A
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Chinese (zh)
Other versions
HK1116896B (en
Inventor
Jeffrey J. Clawson
Original Assignee
Jeffrey J. Clawson
Filing date
Publication date
Application filed by Jeffrey J. Clawson filed Critical Jeffrey J. Clawson
Publication of HK1116896A publication Critical patent/HK1116896A/en
Publication of HK1116896B publication Critical patent/HK1116896B/en

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Description

Method and system for exit protocol for emergency medical dispatch system
Technical Field
The present invention relates to providing emergency medical services. More particularly, the present invention relates to methods and systems for increasing the efficiency and effectiveness of emergency medical services.
Background
It is desirable to provide a systematic and standardized method for responding to urgent medical requests and providing consistent medically-qualified instructions for patient care. Attempts have been made to address the issues of medical care assessment, but not the specific issues of emergency dispatch response including consistent medical guidance to a patient.
Disclosure of Invention
Systems and methods for emergency medical dispatch for increasing the efficiency and effectiveness of emergency medical services are disclosed. A consistent, standardized, and systematic procedure is provided such that a method is provided for collecting emergency medical information, classifying such information into a criticality level for appropriate response, providing emergency medical instructions to callers to allow for "zero time" responses. In one embodiment, the dispatcher assigns a criticality determiner to the call, determining the nature and priority of the response. The criticality determining factor may also be used to indicate the nature of the caller's emergency. This information allows responders to prepare for emergency situations in transit, thereby saving critical time. This information may also protect responders by ensuring that the appropriate dispatch units are dispatched and properly equipped to handle emergencies. One embodiment of the present invention further provides the dispatcher with contextually relevant post-dispatch instructions. Post-dispatch instructions may be used to protect the caller, allow the caller to provide care to the patient while the responder is in transit, and instruct the caller to prepare for the arrival of the responder.
Drawings
Reference will now be made in detail to the preferred embodiments of the present invention and examples illustrated in the accompanying drawings.
FIG. 1 shows a flow diagram of a sequence of operations in one embodiment of the invention.
Fig. 2 depicts a flip card device of an embodiment of the present invention.
Figure 3 illustrates the components of a typical flip card in an embodiment of a flip card device of an embodiment of the present invention.
FIGS. 4a and 4b show a system diagram of the components of a typical computer system and telephone service used in a computer-implemented embodiment of the present invention.
FIG. 5 shows a flow diagram of the top level steps of one embodiment of the present invention.
FIG. 6 depicts the detailed steps of the exit protocol step of one embodiment of the present invention.
FIG. 7 illustrates a flip card embodiment of the exit protocol step of the present invention.
Detailed Description
Systems and methods disclosed herein receive, process, and transmit emergency medical information. The system and method allow critical or "critical" information to be quickly assessed by specially trained emergency medical dispatch personnel. This is achieved by systematically initiating queries, i.e. the caller providing critical information, such as the location of the caller, the caller's telephone number, a description of the occurrence, the number of injuries, the age of the patient, and the status of the patient with respect to awareness and respiration. The information is immediately noted in order to identify the criticality of the emergency and to determine an appropriate response. This information may result in a series of determined medical instructions being provided to the caller by the dispatcher. In one embodiment, a programmed exit protocol is used to provide standardized medical instructions to callers.
FIG. 1 shows a complete logic flow in one embodiment of the present invention. Fig. 1 details the process of scheduling emergency medical responses.
At 100, an emergency medical dispatcher receives a call. The dispatcher then executes the case entry protocol 101. Case entry protocol 101 defines the initial steps by which all emergency callers are required to provide symptom information, as well as access medical information. The purpose of the case input protocol 101 is to receive enough information for the dispatcher to identify the caller's primary condition. The information received during the case input protocol 101 includes a description of the problem (or the patient's condition), the patient's age, and the patient's awareness and breathing state. These case entry protocols 101 query what is commonly referred to as "four-ring for emergency medical dispatch".
The query of the case input protocol 101 may indicate that an immediate, highest response 102 is warranted for the emergency. If the patient is unconscious or without breathing, the dispatcher may determine that the highest response is required 102. Similarly, confirming unconscious patients who are uncertain as to breathing or do not breathe (and confirm that they are unable to breathe) ensures the highest response 102. Other situations that warrant the highest response 102 may include childbirth, cardiac arrest, and respiratory arrest. If the case input protocol 101 indicates that the highest response is required, the highest response is scheduled immediately at 102. The highest response schedule 102 occurs before any further queries are performed. At the highest response 102, the caller is instructed to keep the line on for further instructions.
After scheduling the highest response at 102, the vital signs are confirmed at 103. If at 103 the dispatcher determines that the patient's life is no longer at imminent risk, the responders dispatched at 102 may be notified so that they proceed in a safer mode.
After the vital signs are confirmed at 103, post-dispatch/pre-arrival instructions are provided to the caller at 109. Post-dispatch instructions include algorithmic scripts (algorithmic scripts) that cover life-threatening situations such as sudden stops, suffocation, and childbirth. The instructions provided at 104 guide the caller when undergoing CPR, Heimlich procedure (Heimlich Maneuver), or an emergency labor session. In many cases, the instructions are correctly delivered before the time of arrival of the responder so that more patients survive.
After the instruction is provided at 104, the method continues at 109, where a post-dispatch/pre-arrival instruction may be provided. This step and step 110 are described below.
In case input protocol 101, the dispatcher may determine that the call does not require the highest response to be dispatched. In this case, the patient may breathe, but the case input protocol 104 has not exited sufficiently to enter the scheduling protocol 106 directly. In this case, the dispatcher is shunted to the major disorder 105. At the major disorder shunt 105, additional queries are provided to provide the dispatcher with the necessary information to determine the caller's major disorder. The problem at shunt 105 is concentrated in heart problems, industrial/machine accidents, and general illnesses.
Once the dispatcher has sufficient information to identify the primary condition of the caller, the dispatcher enters the dispatch protocol 106. The scheduling protocol 106 defines additional queries that include "key questions". The scheduling protocol and critical issues 106 take about 30 seconds to complete. The problem is usually focused on the caller's primary condition and provides a more orderly and detailed patient opinion in order to provide adequate pre-hospital care and to comply with the severity of the injury or disease. During this step 106, the dispatcher matches the symptoms with the severity of those symptoms to assign a risk level decision factor to the call at 107.
At 107, the dispatcher assigns a risk level decision factor to the call based on information provided during the case input 101, the dispatch protocol 106, and the forking 105 (if used). Note that if the case input protocol 101 queries indicate an imminent life threat, the criticality level will be automatically set to the highest urgency level (Delta-D, described below).
The criticality determination factor is a combination of two values, a criticality level and a number. The criticality level may be four values: Alpha-A, Bravo-B, Charlie-C and Delta-D. These levels represent the range of emergency events from the highest criticality (Delta-D) to the lowest criticality (Alpha-A). In one embodiment, the responsiveness of the case input protocol 101, forking 105 (if available), and dispatch protocol 106 to queries deterministically assigns criticality levels to calls, eliminating uncertainty among emergency dispatchers. This ensures that calls can be properly prioritized despite differences in perception and personality of the emergency dispatcher.
The criticality determination factor may also include a numerical value. In one embodiment, numerical values are used to represent variable levels of urgency within a specified criticality level, with lower numerical values representing increasing levels of urgency. For example, a call assigned a criticality determiner of "Bravo-B1" would be considered more urgent than a call assigned a criticality determiner of "Bravo-B2". As described above, in one embodiment, the responses made to the queries at the case input protocol 101, the shunt 105 (if applicable), and the dispatch protocol 106 can deterministically assign the numerical component of the criticality determiner, eliminating uncertainty among emergency dispatchers. Alternatively, in another embodiment, the values may allow the dispatcher individual to train the professional judgment in the portion of the values assigned the criticality class. This allows the dispatcher to more finely control the priority of the calls.
In one embodiment, the numerical component of the criticality determiner may be used to convey information about the nature of the call to indicate criticality. For example, a value of "8" can be used to indicate that the patient is experiencing a bleeding wound. In this case, the criticality determiner of "Delta-D8" would correspond to the most urgent bleeding wound, and the criticality determiner of "A-Alpha 8" would correspond to a less urgent bleeding wound. Such information indicating the nature of the emergency may help to dispatch the medical team. For example, in the case where the criticality determination factor indicates the status of a dangerous good, the medical team will know to carry equipment for the dangerous good in the response vehicle. The responder will know that the protective device will be worn in transit to minimize response time, if possible. The numerical information may also determine the type of response unit required for the call. For example, if the criticality determiner indicates a violent patient, the dispatcher may include a police presence in the response to ensure the safety of medical personnel.
Once the criticality determining factor is assigned to the call at 107, a response structure including an emergency vehicle and a response mode is dispatched 108 based on the criticality determining factor assigned to the call at 107. For example, in one embodiment, calls with a criticality level of Delta-D may be responded to by the highest possible urgency method (i.e., by the fastest possible delivery method, the closest available medical team for helicopters, ambulances, etc.). Instead, the call assigned the Alpha-A criticality rating is responded to (i.e., by a ground-based rescue with backup traveling at traffic speed) using the safest logical method available.
After dispatching the respondent at 108, the dispatcher may provide the caller with a programmed set of post-dispatch, pre-arrival instructions at 109. As described above, post-dispatch instructions 109 are pre-and post-associated with the caller's primary condition. In one embodiment, post-dispatch instructions 109 prepare the caller and/or patient for the work of a live responder. Post-dispatch instructions 109 may instruct the caller to collect the patient's medication, write down the name of the family doctor, and handle the pet. The caller may be further instructed 109 to ensure that the patient is in an open airway to breathe and not to eat or drink anything before the responder arrives. Hereinafter, the post-schedule instruction 109 will be discussed in more detail in conjunction with FIG. 6.
In one embodiment, the caller is instructed at 110 how to treat shock using the procedures given in the reference script of ventilation, breathing and circulation. The caller is advised at 110 to continuously monitor the condition of the patient until the responder arrives and to make a call back for further instructions if disconnection is required if the condition of the patient deteriorates.
Figure 2 depicts an embodiment of the present invention implemented as a set of flip cards. Flip card device 201 manages flip cards 202 so that label edge 202a of each card is visible regardless of whether the card is in the "flip up" position or the "flip down" position.
In the embodiment of fig. 2, each flip card 202 is separately secured to flip card device 201 by one or more fasteners 204. The steps embodying the elements of the present invention (i.e., case input protocol 101, scheduling protocol 106, etc.) are shown on top sheet 203 and first card 202 a. Alternative embodiments of the card device may be a deck of cards bound in a manner well known to those skilled in the art.
In the flip card device embodiment, there are five card types, including a major disorder card, a pre-arrival instruction card, a post-dispatch card, a decision factor classification card, and an input protocol card. These cards are typically organized in pairs, with the top card providing the protocol questions, caller instructions, next card direction of jump, and criticality determiner assignments. The bottom card provides information used by the dispatcher to improve the dispatcher's decision process.
Figure 3 illustrates a view of one embodiment of a typical flip card 202 used in embodiments of the flip card device of the present invention. The flip card 202 may be divided into various logic sections 301-314. The case input and key questions section 301 may act as a script to the dispatcher ensuring that case inputs and key questions are asked in a calm, consistent and systematic manner.
From the caller's response to the portion 301 query, the dispatcher can identify the appropriate criticality level to assign to the call. Alternatively, as described above, the response to the question of portion 301 may represent an imminent life-threatening situation, in which case the highest response will be scheduled immediately. Portions A-Alpha 303, B-Bravo 304, C-Charlie 305 and D-Delta306 are provided to assist the dispatcher in assigning the appropriate criticality determining factor. For example, in one embodiment, based on the response to the query of section 301, section 303-306 includes a set of conditions for determining the level of criticality assigned to the call.
After determining the criticality decision value 301, the appropriate response 303 is dispatched 306 and the dispatcher refers to the post-dispatch/pre-arrival instructions portion of the card 302. Post-dispatch/pre-arrival instructions provide a consistent and systematic instruction set to prepare callers for responders to arrive at the scene. The post-dispatch/pre-arrival instructions section 302 includes instructions such as collecting the patient's medication, writing down the name of the family doctor, and will ensure that any animal is not threatening in the area. The post-dispatch/pre-arrival instructions section 302 may further instruct the caller to ensure that the patient has an open airway, is breathing, and is not to eat or drink anything, and if desired, use a reference script to handle shock. The instructions further instruct the caller to continue monitoring the patient and to notify the dispatcher immediately if the patient's condition changes. If disconnection is required, the caller is instructed at 302 to call back if the patient's condition changes in order to obtain further instructions.
In another embodiment, the pre-arrival/post-dispatch instructions are provided on selectable cards 314, which are subdivided into 314a-r as shown in FIG. 3. The pre-arrival/post-dispatch instructions 314a-r provide a script processing sequence for conditions such as sudden stop, apnea, and childbirth. These programs provided through section 314 guide the caller through procedures including CPR, himrich maneuver, and emergency labor. Section 307-. This information includes the type of hazard area or injury (to help assign criticality determining factors for the call), the type of injury, symptoms, rules and principles. This information is designed so that the key questions of section 301, the deterministic classification of section 303 and 306 and the scheduling instructions of section 302 are put into context information available to the scheduler.
FIG. 4a shows a system diagram of the components of a typical computer system used in a computerized embodiment of the invention. Embodiments of the present invention are designed to operate with computer software, which includes the processes of the present invention, in conjunction with a computer system. A typical computer system using software to implement the invention includes a processing unit 401, a display unit 402 such as a CRT or LCD monitor, input devices 403 including a keyboard and/or mouse, a storage device 405, and output devices 404 such as a printer. The computer system may further include an operating system, such as Microsoft Windows, stored on storage device 405TM,UnixTMLinux, etc. The software programs implementing the processes of the present invention are suitably executed by the processing unit 401 via an operating system. The software program implementing the processes of the present invention may be further configured to interact with a human user through a display device 402, an input device 403 and an output device 404. Software programs implementing the processes of the present invention may be stored on storage device 405.
Fig. 4b shows a telephone 406 communication system used in this embodiment. In one embodiment, phone 406 is used to receive emergency calls. In one embodiment, telephone 406 may be an IP telephone for transmitting and receiving voice data over a data network. The phone 406 may be connected to the processing unit 401 and the storage device 405, allowing the voice conversation to be stored for later use and evaluation.
FIG. 5 shows a process flow diagram representation of the preferred top-level steps of one embodiment of the software implementation of the present invention. The software is initialized 501. At 502, a call is received and responsive data is received in response to a dispatcher inquiry. At 503, a criticality determination level is assigned to the call. When receiving and processing information, an intermediate decision stage is generated, and after receiving and processing all necessary information, a final decision stage is implemented. The database is accessed 504 in order to generate the appropriate instructions for the caller. A record of the call and the query is stored at 505. The records stored at 505 may be accessed as hospital reports, dispatcher examinations, and quality assurance.
FIG. 6 depicts the detailed steps of the exit protocol process of an embodiment of the present invention. The exit protocol process of fig. 6 typically provides the post-dispatch/pre-arrival instruction 109 of fig. 1. Although the following steps of the process of the present invention are described in a sequential order, the reader should note that each step need not be performed in that particular order. Alternative orderings of the steps of the present invention are also possible.
At 601, a determination is made as to whether the caller is an injured person (first party) or another person (second party) is injured. If the caller is injured and the call is a first party call, the process proceeds to step 602. At 602, general first party instructions are provided. Typically the first party instruction 602 includes telling the caller that the rescue is on the way and that the caller should not eat or drink anything because it may cause the caller to vomit and/or cause problems to the responder. At 603, the process determines whether the call is related to medical (disease) or trauma. If the call is related to a medical issue, a medical instruction 604 is given. The medical instructions 604 allow the caller to lie in the most comfortable position as possible. For a trauma call, trauma instructions 605 are given. Trauma instructions 605 are to bring still and wait for help to arrive, indicating that the caller is not to move unless absolutely necessary.
It may be desirable to disconnect 606 from the first party caller. If 607, 608 a disconnect is required, different instructions are provided depending on whether the disconnect is urgent 607 or regular 208. An emergency disconnect 607 may be required if the dispatcher must respond to an incoming call or a call with a higher criticality determining factor. A conventional disconnect 608 may occur if the call is not particularly severe, or an responder or other rescue has arrived. For emergency disconnect, an emergency disconnect instruction 607 is given. In one embodiment, the caller dispatcher is indicated at 607 as needing to be on-hook now, rescue is on the road, and if the condition of the caller deteriorates, the dispatcher is called back immediately for further instruction. For a regular disconnect, a regular disconnect instruction 608 is given. In one embodiment, the caller is instructed to prepare for the responder at 608 by handling the house pet, picking up the medication, writing down his/her doctor's name, not locking the door, and turning on the outside lights. The instructions 607, 608 each include an immediate callback to obtain further instructions if the condition of the caller deteriorates.
If it is not necessary to disconnect 606, a stay online instruction 609 is given. In one embodiment, the caller dispatcher is instructed at 609 to stay online with the caller as long as possible. If the patient's condition changes, the caller is further instructed to tell the dispatcher at 609 and when the responder arrives.
After remaining on-line instructions 609, the dispatcher may provide specific instructions based on previously identified major conditions. If it is not necessary to disconnect the call, a stay online instruction is given 609. In one embodiment, the presence instructions 609 inform the caller that the dispatcher will remain on-line for as long as possible, instructing the caller to tell the dispatcher if anything changes, and when the responder arrives.
After remaining on-line 609, the dispatcher may provide post-dispatch/first-arrival instructions based on previously identified major conditions and criticality decision values.
If the call is determined to be a second party call at 601, general second party instructions 610 are provided. In one embodiment, the second party call instructions typically include instructing the caller to convince the patient that the rescue is on the way, telling the caller not to give the patient anything to do so because he/she may vomit and/or cause problems for the doctor. At 611, the process determines whether the call is related to medical (disease) or trauma. If it is a medical call, second party medical instructions are given 612. In one embodiment, second party medical instruction 612 is an instruction to the caller to have the patient lie in the most comfortable position available and wait for a rescue to arrive. In the case of a trauma call, second party trauma instructions 613 are given. In one embodiment, second party trauma instructions 613 are instructions to instruct the caller not to move the patient unless absolutely necessary, and to tell the caller to hold the patient still and wait for a rescue to arrive.
A disconnect from the second party caller may be required at 614. If a disconnect 615, 616 is required, a different instruction is given depending on whether it is an emergency disconnect 615 or a regular disconnect 616. An emergency disconnect 615 may occur if the dispatcher must respond to an incoming call or a call with a higher criticality determination. A conventional disconnect 616 may occur if the call is not particularly severe or an responder or other rescue has arrived. For emergency disconnect, an emergency disconnect instruction 615 is given. In one embodiment, the caller dispatcher is indicated at 615 as needing to be on-hook now, rescue is on the road, and if the patient's condition deteriorates, the dispatcher is called back immediately for further instruction. For a conventional disconnect, a conventional disconnect instruction 616 is provided. In one embodiment, the caller is instructed to process the family pet, pick up the medication, write down the patient's family doctor's name, not to lock the door, and turn on the outside lights at 616, ready for the responder. 615, 616 each include instructions to continue monitoring the patient and to retrieve immediately for further instruction if the patient's condition deteriorates, and if necessary, to turn the patient to his/her side if the patient should be less awake or vomiting.
If it is not necessary to disconnect the call, stay online instructions 617 are given. The preferred stay online directive 617 informs the caller dispatcher that the caller will stay online as much as possible and instructs the caller to closely observe any changes to the patient. The caller may be further instructed that if the patient becomes less awake or begins to deteriorate, the dispatcher should be told, and asked to be told when the responder arrives. After maintaining online instructions 617, the dispatcher will provide specific instructions based on previously identified major conditions and criticality decision values.
The specific post-dispatch/pre-arrival instructions 109 depend on the previously identified primary condition associated with the call. If 618, the patient is severely bleeding, instruction for bleeding 619 is given. The preferred bleeding instructions 619 are: no tourniquet is needed, and instructions for hemostasis are heard carefully; find a clean, dry garment or towel, and place it over the wound, press down hard and do not look like it is. If the wound continues to bleed, the caller is told that he/she may not press hard enough. Tells the caller to keep pressing the wound forcefully and stably.
If 620, the patient has already undergone truncation, a truncation instruction 612 is given. The preferred cut-off instructions 612 are for the caller to locate all cut-off sites or skin and place them in a clean plastic bag. The caller is instructed not to put any cut-off sites on ice or water as these can damage the cut-off sites.
If 622, the patient is in a hazardous materials contaminated area, hazardous materials instructions 623 are given. The preferred hazardous materials instruction 623 is to inform the caller that this is a very dangerous situation. Further instructing the caller to call back from a secure location if possible. The caller may be informed of the immediate departure from the area based on the criticality of the hazardous material. Further instructing the second party caller 623 not to approach or touch the patient at all, but rather having the responder handle the situation.
If the patient is very violent 624, a violent patient instruction 624 is given. The preferred violent patient instructions 625 are to avoid any contact with the patient, to tell the dispatcher if the violent patient leaves the scene or is fainting, and not to break the scene or move anything. Depending on the criticality decision factor, the caller may be told that he is at risk and immediately leaves the area.
If 626 there is an attacker or a dangerous animal nearby, an attacker/animal instruction 627 is given. The attacker/animal directive 627 is to keep very quiet and avoid line of sight, tell the dispatcher if the attacker or animal leaves the scene, and avoid damaging the scene or moving anything. Depending on the criticality decision factor, the caller may be told that there is a danger and may immediately leave the area.
If 628, the caller is not certain that the hazard has passed, then a hazard passed instruction 629 is given. The preferred danger past instruction 629 is an instruction to the caller to hear a little bit, informing the caller that this is still a very dangerous situation, if the second party caller ensures that the danger has passed, informing the caller that they can help the patient.
If 630, the caller is still not sure whether the hazard has passed, an uncertain instruction 631 is given. The preferred tentative instruction 631 is that the dispatcher will remain online to determine caller safety. The caller may be further instructed to notify the dispatcher immediately if the attacker/animal returns. The caller is also instructed 631 to know to the dispatcher when the responder arrives.
If 632, the hazard is still present, a hazard instruction 633 is given. The preferred hazard instructions 633 are instructions to the caller to leave the area and call the dispatcher from a safe location if it is too dangerous to stay in place and it is deemed safe to leave.
If 634, the patient is suffering a burn, burn instructions are given 635. Preferably the burn instruction 635 is to cool the burn with water for 10 minutes in case it is a thermal or fire burn. In the case of a chemical burn, caller 35 is instructed to flush the burning area with water until rescue arrives.
In each case 618, 620, 622, 624, 626, 628, 630, 632, and 634, the dispatcher preferably remains online with the caller until the responder arrives 636. After the responder arrives 636, the process may end 637 and the dispatcher may disconnect.
Fig. 7a, 7b and 7c depict embodiments of flip cards showing the steps of the exit protocol of the present invention, with fig. 7a including portions 701, 702 and 706 and 709. Portion 701 provides general, medical, and trauma instructions to the first party caller. Portion 702 specifies a first-party regular disconnect instruction. Section 706 provides general second party caller instructions. Portion 707 provides instructions for maintaining patient ventilation. Section 708 provides general, medical, and trauma instructions to the general second party. Section 709 specifies a second party regular disconnect instruction.
Fig. 7b includes portions 703-705 and 710-714. Section 703 provides the first party stay online instruction. Section 704 specifies a first party emergency disconnect instruction. Section 705 provides post-dispatch/pre-arrival instructions to control bleeding. Section 710 provides guidance to assist the dispatcher in determining whether the caller should remain online. Portion 711 provides a guide for applying pressure directly to the wound. Section 712 provides the second party stay online instruction. Section 713 provides a second party emergency disconnect instruction. Section 712 provides the second party stay online instruction. Section 713 specifies a second party emergency disconnect instruction. Section 714 provides post-schedule/pre-arrival instructions in the case of truncation.
Fig. 7c includes portions 715 and 722. Specific post-dispatch/pre-arrival instruction sets are set for threat item (715), brute force patient (716), nearby attacker/animal (717), verified risk (718), uncertain risk (719), present risk (720), and cooling/flushing burn (712). Portion 722 provides a general hazard aware instruction.
It is to be understood that the above-described embodiments are merely illustrative of the many various other embodiments that can constitute applications of the principles of the present invention. Such other embodiments may be readily devised by those skilled in the art without departing from the spirit or scope of the present invention, and we intend to consider them to be within the scope of the present invention.

Claims (13)

1. A method for scheduling a response to an emergency medical condition, comprising:
receiving a request for help, the request received from a requester and relating to a patient;
assigning a criticality determination factor to the request, the criticality determination factor comprising one of a plurality of predetermined decision levels;
scheduling a response to the request, the response determined in part by the criticality determiner's decision stage; and
the method includes providing a first post-dispatch instruction set to the requester prior to arrival of the responder, such that the patient is ready for the responder's arrival, and expedites the responder's job, wherein the post-dispatch instruction is determined in part by a criticality determination factor assigned to the request.
2. The method of claim 1, wherein the criticality determining factor further comprises an index corresponding to a predominant condition of the patient.
3. The method of claim 2, wherein the primary condition is one of: bleeding, amputation, hazardous material injury, violent patient injury, assault or animal injury, cardiac arrest, respiratory arrest, childbirth, unconsciousness, unconscious dyspnea, and unconscious absence of breathing.
4. The method of claim 2, wherein the first post-scheduling instruction set is determined in part by a predominant disorder of the patient.
5. The method of claim 4, wherein the first post-dispatch instruction is specified.
6. The method of claim 2, further comprising determining whether the requestor is a patient.
7. The method of claim 6, wherein the criticality determining factor indicates whether the requestor is a patient.
8. The method of claim 2, further comprising providing a second post-dispatch instruction set to the responder before the responder arrives, wherein the second post-dispatch instruction set is determined in part by a criticality determination factor assigned to the request.
9. The method of claim 8, wherein the second post-dispatch instruction set is specified.
10. The method of claim 8, wherein the predetermined decision stage, the first post-dispatch instruction set, and the second post-dispatch instruction set are on a medium readable by a dispatcher.
11. The method of claim 10, wherein the media comprises a flip-card device.
12. The method of claim 10, wherein the medium comprises a computer monitor.
13. The method of claim 1, wherein the predetermined decision stages each comprise a plurality of sub-stages.
HK08107483.1A 2008-07-08 Method and system for the exit protocol of an emergency medical dispatch system HK1116896B (en)

Publications (2)

Publication Number Publication Date
HK1116896A true HK1116896A (en) 2009-01-02
HK1116896B HK1116896B (en) 2017-09-01

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