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GB2507871B - Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols - Google Patents

Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols

Info

Publication number
GB2507871B
GB2507871B GB1317122.8A GB201317122A GB2507871B GB 2507871 B GB2507871 B GB 2507871B GB 201317122 A GB201317122 A GB 201317122A GB 2507871 B GB2507871 B GB 2507871B
Authority
GB
United Kingdom
Prior art keywords
real
time
requests
interaction via
online interaction
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB1317122.8A
Other versions
GB2507871A (en
GB201317122D0 (en
Inventor
H Yoakum John
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Inc
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/803,292 external-priority patent/US10164929B2/en
Application filed by Avaya Inc filed Critical Avaya Inc
Publication of GB201317122D0 publication Critical patent/GB201317122D0/en
Publication of GB2507871A publication Critical patent/GB2507871A/en
Application granted granted Critical
Publication of GB2507871B publication Critical patent/GB2507871B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/226—Delivery according to priorities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1096—Supplementary features, e.g. call forwarding or call holding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/402—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel non-real time sessions, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
    • H04L65/4025—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel non-real time sessions, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Computer Hardware Design (AREA)
  • General Engineering & Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
GB1317122.8A 2012-09-28 2013-09-26 Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols Expired - Fee Related GB2507871B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261706951P 2012-09-28 2012-09-28
US13/803,292 US10164929B2 (en) 2012-09-28 2013-03-14 Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols, and related methods, systems, and computer-readable media

Publications (3)

Publication Number Publication Date
GB201317122D0 GB201317122D0 (en) 2013-11-06
GB2507871A GB2507871A (en) 2014-05-14
GB2507871B true GB2507871B (en) 2018-09-19

Family

ID=49553476

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1317122.8A Expired - Fee Related GB2507871B (en) 2012-09-28 2013-09-26 Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols

Country Status (2)

Country Link
DE (1) DE102013110574B4 (en)
GB (1) GB2507871B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3016341B1 (en) 2014-10-27 2018-12-12 Deutsche Telekom AG Method and arrangement for the efficient design of web-based communication services

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050084082A1 (en) * 2003-10-15 2005-04-21 Microsoft Corporation Designs, interfaces, and policies for systems that enhance communication and minimize disruption by encoding preferences and situations
US20080162642A1 (en) * 2006-12-28 2008-07-03 International Business Machines Corporation Availability Filtering for Instant Messaging
GB2468759A (en) * 2009-03-16 2010-09-22 Avaya Inc Determining user availability by monitoring activity and thence automatically responding to telecommunication invitations
GB2468758A (en) * 2009-03-16 2010-09-22 Avaya Inc Determining user availability by monitoring activity and thence automatically responding to telecommunication invitations

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6714967B1 (en) 1999-07-30 2004-03-30 Microsoft Corporation Integration of a computer-based message priority system with mobile electronic devices
US7444383B2 (en) 2000-06-17 2008-10-28 Microsoft Corporation Bounded-deferral policies for guiding the timing of alerting, interaction and communications using local sensory information
US7107316B2 (en) 2001-09-20 2006-09-12 International Business Machines Corporation Controlling throughput of message requests in a messaging system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050084082A1 (en) * 2003-10-15 2005-04-21 Microsoft Corporation Designs, interfaces, and policies for systems that enhance communication and minimize disruption by encoding preferences and situations
US20080162642A1 (en) * 2006-12-28 2008-07-03 International Business Machines Corporation Availability Filtering for Instant Messaging
GB2468759A (en) * 2009-03-16 2010-09-22 Avaya Inc Determining user availability by monitoring activity and thence automatically responding to telecommunication invitations
GB2468758A (en) * 2009-03-16 2010-09-22 Avaya Inc Determining user availability by monitoring activity and thence automatically responding to telecommunication invitations

Also Published As

Publication number Publication date
GB2507871A (en) 2014-05-14
DE102013110574A1 (en) 2014-04-03
GB201317122D0 (en) 2013-11-06
DE102013110574B4 (en) 2019-03-28

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20190926