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GB2481451B - Method and apparatus for conducting a service provision call - Google Patents

Method and apparatus for conducting a service provision call

Info

Publication number
GB2481451B
GB2481451B GB1010733.2A GB201010733A GB2481451B GB 2481451 B GB2481451 B GB 2481451B GB 201010733 A GB201010733 A GB 201010733A GB 2481451 B GB2481451 B GB 2481451B
Authority
GB
United Kingdom
Prior art keywords
conducting
service provision
call
provision call
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB1010733.2A
Other versions
GB201010733D0 (en
GB2481451A (en
Inventor
Scott Craig
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NETCALL TELECOM Ltd
Original Assignee
NETCALL TELECOM Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NETCALL TELECOM Ltd filed Critical NETCALL TELECOM Ltd
Priority to GB1010733.2A priority Critical patent/GB2481451B/en
Publication of GB201010733D0 publication Critical patent/GB201010733D0/en
Priority to EP11733821.0A priority patent/EP2586188A1/en
Priority to PCT/EP2011/060753 priority patent/WO2011161269A1/en
Publication of GB2481451A publication Critical patent/GB2481451A/en
Application granted granted Critical
Publication of GB2481451B publication Critical patent/GB2481451B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/387—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using subscriber identification cards
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Telephonic Communication Services (AREA)
GB1010733.2A 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call Expired - Fee Related GB2481451B (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GB1010733.2A GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call
EP11733821.0A EP2586188A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call
PCT/EP2011/060753 WO2011161269A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1010733.2A GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Publications (3)

Publication Number Publication Date
GB201010733D0 GB201010733D0 (en) 2010-08-11
GB2481451A GB2481451A (en) 2011-12-28
GB2481451B true GB2481451B (en) 2017-08-02

Family

ID=42583007

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1010733.2A Expired - Fee Related GB2481451B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Country Status (3)

Country Link
EP (1) EP2586188A1 (en)
GB (1) GB2481451B (en)
WO (1) WO2011161269A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102013006351A1 (en) 2013-04-12 2014-10-30 Unify Gmbh & Co. Kg Method and device for managing a call to a call center

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0802661A2 (en) * 1996-04-16 1997-10-22 Lucent Technologies Inc. Interactive call identification
US20040236836A1 (en) * 2003-03-03 2004-11-25 Barry Appelman Recipient control of source audio identifiers for digital communications
US20060034287A1 (en) * 2004-07-30 2006-02-16 Sbc Knowledge Ventures, L.P. Voice over IP based biometric authentication
US20090270073A1 (en) * 2008-04-29 2009-10-29 Jin Ling Authenticating identity of caller

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0802661A2 (en) * 1996-04-16 1997-10-22 Lucent Technologies Inc. Interactive call identification
US20040236836A1 (en) * 2003-03-03 2004-11-25 Barry Appelman Recipient control of source audio identifiers for digital communications
US20060034287A1 (en) * 2004-07-30 2006-02-16 Sbc Knowledge Ventures, L.P. Voice over IP based biometric authentication
US20090270073A1 (en) * 2008-04-29 2009-10-29 Jin Ling Authenticating identity of caller

Also Published As

Publication number Publication date
GB201010733D0 (en) 2010-08-11
WO2011161269A1 (en) 2011-12-29
GB2481451A (en) 2011-12-28
EP2586188A1 (en) 2013-05-01

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20210625