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GB2481450B - Method and apparatus for conducting a service provision call - Google Patents

Method and apparatus for conducting a service provision call

Info

Publication number
GB2481450B
GB2481450B GB1010732.4A GB201010732A GB2481450B GB 2481450 B GB2481450 B GB 2481450B GB 201010732 A GB201010732 A GB 201010732A GB 2481450 B GB2481450 B GB 2481450B
Authority
GB
United Kingdom
Prior art keywords
conducting
service provision
call
provision call
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB1010732.4A
Other versions
GB2481450A (en
GB201010732D0 (en
Inventor
Scott Craig
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NETCALL TELECOM Ltd
Original Assignee
NETCALL TELECOM Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NETCALL TELECOM Ltd filed Critical NETCALL TELECOM Ltd
Priority to GB1010732.4A priority Critical patent/GB2481450B/en
Publication of GB201010732D0 publication Critical patent/GB201010732D0/en
Priority to PCT/EP2011/060754 priority patent/WO2011161270A1/en
Priority to EP11738990.8A priority patent/EP2586187A1/en
Publication of GB2481450A publication Critical patent/GB2481450A/en
Application granted granted Critical
Publication of GB2481450B publication Critical patent/GB2481450B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42017—Customized ring-back tones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6045—Identity confirmation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
GB1010732.4A 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call Expired - Fee Related GB2481450B (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GB1010732.4A GB2481450B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call
PCT/EP2011/060754 WO2011161270A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call
EP11738990.8A EP2586187A1 (en) 2010-06-25 2011-06-27 Method and apparatus for conducting a service provision call

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1010732.4A GB2481450B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Publications (3)

Publication Number Publication Date
GB201010732D0 GB201010732D0 (en) 2010-08-11
GB2481450A GB2481450A (en) 2011-12-28
GB2481450B true GB2481450B (en) 2017-08-02

Family

ID=42583006

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1010732.4A Expired - Fee Related GB2481450B (en) 2010-06-25 2010-06-25 Method and apparatus for conducting a service provision call

Country Status (3)

Country Link
EP (1) EP2586187A1 (en)
GB (1) GB2481450B (en)
WO (1) WO2011161270A1 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2426890A (en) * 2005-06-02 2006-12-06 Sbc Knowledge Ventures Lp Configuring a telephone based upon biometric data obtained from a user
US20080102819A1 (en) * 2006-10-30 2008-05-01 Henrik Bengtsson System and method for verifying contact data
US20080198990A1 (en) * 2005-05-31 2008-08-21 Rogier Noldus Method of and Switching Device for Handling a Telephone Call Initiated from a Calling Terminal in a Circuit Switched Telecommunications Network

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6950504B1 (en) * 2001-07-06 2005-09-27 Cingular Wireless Ii, Inc. Method and apparatus for providing personal audio alert messaging for audio alerting capable terminals
US20090025075A1 (en) 2007-07-17 2009-01-22 Alcatel Lucent On-demand authentication of call session party information during a telephone call

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20080198990A1 (en) * 2005-05-31 2008-08-21 Rogier Noldus Method of and Switching Device for Handling a Telephone Call Initiated from a Calling Terminal in a Circuit Switched Telecommunications Network
GB2426890A (en) * 2005-06-02 2006-12-06 Sbc Knowledge Ventures Lp Configuring a telephone based upon biometric data obtained from a user
US20080102819A1 (en) * 2006-10-30 2008-05-01 Henrik Bengtsson System and method for verifying contact data

Also Published As

Publication number Publication date
GB2481450A (en) 2011-12-28
WO2011161270A1 (en) 2011-12-29
EP2586187A1 (en) 2013-05-01
GB201010732D0 (en) 2010-08-11

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20210625