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GB2329046B - Web based help desk - Google Patents

Web based help desk

Info

Publication number
GB2329046B
GB2329046B GB9718823A GB9718823A GB2329046B GB 2329046 B GB2329046 B GB 2329046B GB 9718823 A GB9718823 A GB 9718823A GB 9718823 A GB9718823 A GB 9718823A GB 2329046 B GB2329046 B GB 2329046B
Authority
GB
United Kingdom
Prior art keywords
web based
help desk
based help
desk
web
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
GB9718823A
Other versions
GB9718823D0 (en
GB2329046A (en
Inventor
Debbie Pinard
Ronald A Evans
Serguei Mankovskii
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsemi Semiconductor ULC
Mitel Knowledge Corp
Original Assignee
Mitel Knowledge Corp
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Knowledge Corp, Mitel Corp filed Critical Mitel Knowledge Corp
Priority to GB9718823A priority Critical patent/GB2329046B/en
Publication of GB9718823D0 publication Critical patent/GB9718823D0/en
Priority to CA002246130A priority patent/CA2246130C/en
Priority to US09/145,919 priority patent/US6230287B1/en
Publication of GB2329046A publication Critical patent/GB2329046A/en
Application granted granted Critical
Publication of GB2329046B publication Critical patent/GB2329046B/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q99/00—Subject matter not provided for in other groups of this subclass

Landscapes

  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
GB9718823A 1997-09-04 1997-09-04 Web based help desk Expired - Lifetime GB2329046B (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GB9718823A GB2329046B (en) 1997-09-04 1997-09-04 Web based help desk
CA002246130A CA2246130C (en) 1997-09-04 1998-08-31 Web based help desk
US09/145,919 US6230287B1 (en) 1997-09-04 1998-09-03 Web based help desk

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB9718823A GB2329046B (en) 1997-09-04 1997-09-04 Web based help desk

Publications (3)

Publication Number Publication Date
GB9718823D0 GB9718823D0 (en) 1997-11-12
GB2329046A GB2329046A (en) 1999-03-10
GB2329046B true GB2329046B (en) 2002-12-18

Family

ID=10818565

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9718823A Expired - Lifetime GB2329046B (en) 1997-09-04 1997-09-04 Web based help desk

Country Status (1)

Country Link
GB (1) GB2329046B (en)

Cited By (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6636590B1 (en) 2000-10-30 2003-10-21 Ingenio, Inc. Apparatus and method for specifying and obtaining services through voice commands
US7657013B2 (en) 2001-09-05 2010-02-02 Utbk, Inc. Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US7729938B2 (en) 1999-03-22 2010-06-01 Utbk, Inc. Method and system to connect consumers to information
US8027453B2 (en) 2001-01-16 2011-09-27 Utbk, Inc. System and method for an online speaker patch-through
US8681952B2 (en) 2007-06-18 2014-03-25 Ingenio Llc Systems and methods to selectively provide telephonic connections
US8681778B2 (en) 2006-01-10 2014-03-25 Ingenio Llc Systems and methods to manage privilege to speak
US8687783B2 (en) 2007-07-06 2014-04-01 Ingenio Llc Systems and methods to provide information via connections for real time communications between people
US8700461B2 (en) 2004-05-04 2014-04-15 Ingenio Llc Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
US8831965B2 (en) 2001-12-14 2014-09-09 Yp Interactive Llc Apparatus and method for online advice customer relationship management
US8837466B2 (en) 2007-06-18 2014-09-16 Yp Interactive Llc Systems and methods to provide communication references based on recommendations to connect people for real time communications
US8843392B2 (en) 2001-03-13 2014-09-23 Yp Interactive Llc Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
US8848696B2 (en) 2007-05-03 2014-09-30 Yp Interactive Llc Systems and methods to facilitate searches of communication references
US8856014B2 (en) 2005-02-16 2014-10-07 Yp Interactive Llc Methods and apparatuses for delivery of advice to mobile/wireless devices
US9094506B2 (en) 2007-09-25 2015-07-28 Yellowpages.Com Llc Systems and methods to connect members of a social network for real time communication
US9092793B2 (en) 2006-02-01 2015-07-28 Yellowpages.Com Llc Systems and methods to provide communication connections via partners
US9094486B2 (en) 2005-09-28 2015-07-28 Yellowpages.Com Llc Methods and apparatuses to track information via passing information during telephonic call process
US9100359B2 (en) 2007-04-10 2015-08-04 Yellowpages.Com Llc Systems and methods to facilitate real time communications between members of a social network
CN101790727B (en) * 2007-08-31 2016-03-02 阿尔卡特朗讯 Method for enriching web page content with presence information
US9300703B2 (en) 2007-06-26 2016-03-29 Yellowpages.Com Llc Systems and methods to provide telephonic connections via concurrent calls
US9462121B2 (en) 2007-02-22 2016-10-04 Yellowpages.Com Llc Systems and methods to confirm initiation of a callback

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JP3504519B2 (en) 1998-12-04 2004-03-08 富士通株式会社 Transaction support system and information terminal device connected to the system
US6757850B1 (en) * 1998-12-30 2004-06-29 Ncr Corporation Remote services management fault escalation
WO2001001285A2 (en) 1999-06-30 2001-01-04 Microsoft Corporation System and method for providing help contents for components of a computer system
US7308422B1 (en) 1999-10-08 2007-12-11 Utbk, Inc. System for recording and distributing recorded information over the internet
US20020010608A1 (en) 1999-10-08 2002-01-24 Scott Faber System for provding services in real-time overthe internet
GB2359215B (en) * 2000-02-08 2004-02-25 Helpmagic Com Ltd Information service
AU2001249523A1 (en) * 2000-04-03 2001-10-15 Suggestionator.Com, Inc. Computerized system and method for soliciting, collecting and evaluating suggestions from structured and unstructured stimuli via a computer network
US6865540B1 (en) 2000-08-09 2005-03-08 Ingenio, Inc. Method and apparatus for providing group calls via the internet
US7542936B1 (en) 2000-11-02 2009-06-02 Utbk, Inc. Method, apparatus and system for marketing, delivering, and collecting payment for information
GB2369462A (en) * 2000-11-22 2002-05-29 Tenzen Plc A method and system for brokering a communication session between a manufacturing machine and a support service
JP2004518190A (en) * 2000-12-08 2004-06-17 イーペーツェー ゲーエムベーハー Method and system for emitting information over a communication network
DE10061470C2 (en) * 2000-12-08 2003-01-30 Ipc Gmbh Procedure and arrangement for providing information via a communication network
DE10122220A1 (en) * 2001-05-08 2002-11-28 Siemens Ag Method for automatic distribution of enquiries e.g. in telephone distribution system, involves polling a data bank with standard answers via menu selection
US7107257B2 (en) 2001-11-05 2006-09-12 Lenovo (Singapore) Pte. Ltd. Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device
US7937439B2 (en) 2001-12-27 2011-05-03 Utbk, Inc. Apparatus and method for scheduling live advice communication with a selected service provider
GB2386214A (en) * 2002-03-09 2003-09-10 Int Computers Ltd Method and apparatus for providing a helpdesk service
DE10319849A1 (en) * 2003-05-03 2004-12-02 Ssc Strategic Science Consult Gmbh Procedure for utilizing expert knowledge e.g. for innovative design work, involves quality assessment of detected expert knowledge and formation of experts group
US7359498B2 (en) 2003-06-12 2008-04-15 Utbk, Inc. Systems and methods for arranging a call
US7698183B2 (en) 2003-06-18 2010-04-13 Utbk, Inc. Method and apparatus for prioritizing a listing of information providers
US7886009B2 (en) 2003-08-22 2011-02-08 Utbk, Inc. Gate keeper
US8024224B2 (en) 2004-03-10 2011-09-20 Utbk, Inc. Method and apparatus to provide pay-per-call advertising and billing
US8027878B2 (en) 2003-10-06 2011-09-27 Utbk, Inc. Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system
US7120235B2 (en) 2003-10-06 2006-10-10 Ingenio, Inc. Method and apparatus to provide pay-per-call performance based advertising
US9105032B2 (en) 2007-05-03 2015-08-11 Yellowpages.Com Llc Systems and methods to provide advertisements for real time communications
US7366683B2 (en) 2003-10-06 2008-04-29 Utbk, Inc. Methods and apparatuses for offline selection of pay-per-call advertisers
US7428497B2 (en) 2003-10-06 2008-09-23 Utbk, Inc. Methods and apparatuses for pay-per-call advertising in mobile/wireless applications
US8121898B2 (en) 2003-10-06 2012-02-21 Utbk, Inc. Methods and apparatuses for geographic area selections in pay-per-call advertisement
US9984377B2 (en) 2003-10-06 2018-05-29 Yellowpages.Com Llc System and method for providing advertisement
US20050114159A1 (en) * 2003-11-25 2005-05-26 Timucin Ozugur Web based CRM service using on-line presence information
EP1714241A1 (en) * 2004-02-13 2006-10-25 Nokia Corporation Problem solving in a communications system
US9202219B2 (en) 2005-02-16 2015-12-01 Yellowpages.Com Llc System and method to merge pay-for-performance advertising models
US7979308B2 (en) 2005-03-03 2011-07-12 Utbk, Inc. Methods and apparatuses for sorting lists for presentation
US8761154B2 (en) 2005-09-28 2014-06-24 Ebbe Altberg Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications
US9197479B2 (en) 2006-01-10 2015-11-24 Yellowpages.Com Llc Systems and methods to manage a queue of people requesting real time communication connections
US8125931B2 (en) 2006-01-10 2012-02-28 Utbk, Inc. Systems and methods to provide availability indication
US7720091B2 (en) 2006-01-10 2010-05-18 Utbk, Inc. Systems and methods to arrange call back
US8437256B2 (en) 2006-01-10 2013-05-07 Utbk, Llc Systems and methods to provide communication connections
US9317855B2 (en) 2006-10-24 2016-04-19 Yellowpages.Com Llc Systems and methods to provide voice connections via local telephone numbers
EP1921548A1 (en) * 2006-11-07 2008-05-14 France Télécom Communication method and system for supplying at least one response to a user request
US9209984B2 (en) 2007-02-08 2015-12-08 Yellowpages.Com Llc Systems and methods to facilitate communications
US8837710B2 (en) 2007-02-08 2014-09-16 Yp Interactive Llc Systems and methods to facilitate searches
FR2993071B1 (en) * 2012-07-03 2016-05-06 Videodesk SYSTEM FOR DISPLAYING A WEB PAGE
US9971817B2 (en) 2014-12-29 2018-05-15 Ingenio, Llc. Systems and methods to avoid collisions in establishing real-time communication connections
US9444937B2 (en) 2014-12-29 2016-09-13 Ingenio, Llc Systems and methods to determine quality of services provided over real-time communication connections

Non-Patent Citations (4)

* Cited by examiner, † Cited by third party
Title
Dialog acc. no. 01909245; Molloy's Internet kiosk ...; PC Week, v13, n9, p104(1); March 4, 1996 *
Dialog acc. no. 01983316; IVR meets the internet; Teleconnect, v14, n9, pS41(7); Sep, 1996 *
Dialog acc. no. 02066746; Customer support goes self-service; Windows Sources, v5,n6,p98(1); June 97 *
Dialog acc. no. 02070501; Building a call center?; Teleconnect; v15, n4, p80(9); April 1997 *

Cited By (25)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7729938B2 (en) 1999-03-22 2010-06-01 Utbk, Inc. Method and system to connect consumers to information
US9060063B2 (en) 1999-03-22 2015-06-16 Yellowpages.Com Llc Method and system to connect consumers to information
US8396735B2 (en) 1999-03-22 2013-03-12 Utbk, Llc Method and system to connect consumers to information
US6636590B1 (en) 2000-10-30 2003-10-21 Ingenio, Inc. Apparatus and method for specifying and obtaining services through voice commands
US7453998B2 (en) 2000-10-30 2008-11-18 Utbk, Inc. Methods and systems to connect consumers to information
US8027453B2 (en) 2001-01-16 2011-09-27 Utbk, Inc. System and method for an online speaker patch-through
US8843392B2 (en) 2001-03-13 2014-09-23 Yp Interactive Llc Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
US7657013B2 (en) 2001-09-05 2010-02-02 Utbk, Inc. Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US8731157B2 (en) 2001-09-05 2014-05-20 Yellow Pages Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US8831965B2 (en) 2001-12-14 2014-09-09 Yp Interactive Llc Apparatus and method for online advice customer relationship management
US8700461B2 (en) 2004-05-04 2014-04-15 Ingenio Llc Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
US8856014B2 (en) 2005-02-16 2014-10-07 Yp Interactive Llc Methods and apparatuses for delivery of advice to mobile/wireless devices
US9094486B2 (en) 2005-09-28 2015-07-28 Yellowpages.Com Llc Methods and apparatuses to track information via passing information during telephonic call process
US8681778B2 (en) 2006-01-10 2014-03-25 Ingenio Llc Systems and methods to manage privilege to speak
US9092793B2 (en) 2006-02-01 2015-07-28 Yellowpages.Com Llc Systems and methods to provide communication connections via partners
US9462121B2 (en) 2007-02-22 2016-10-04 Yellowpages.Com Llc Systems and methods to confirm initiation of a callback
US9100359B2 (en) 2007-04-10 2015-08-04 Yellowpages.Com Llc Systems and methods to facilitate real time communications between members of a social network
US9407594B2 (en) 2007-04-10 2016-08-02 Yellowpages.Com Llc Systems and methods to facilitate real time communications and commerce via a social network
US8848696B2 (en) 2007-05-03 2014-09-30 Yp Interactive Llc Systems and methods to facilitate searches of communication references
US8681952B2 (en) 2007-06-18 2014-03-25 Ingenio Llc Systems and methods to selectively provide telephonic connections
US8837466B2 (en) 2007-06-18 2014-09-16 Yp Interactive Llc Systems and methods to provide communication references based on recommendations to connect people for real time communications
US9300703B2 (en) 2007-06-26 2016-03-29 Yellowpages.Com Llc Systems and methods to provide telephonic connections via concurrent calls
US8687783B2 (en) 2007-07-06 2014-04-01 Ingenio Llc Systems and methods to provide information via connections for real time communications between people
CN101790727B (en) * 2007-08-31 2016-03-02 阿尔卡特朗讯 Method for enriching web page content with presence information
US9094506B2 (en) 2007-09-25 2015-07-28 Yellowpages.Com Llc Systems and methods to connect members of a social network for real time communication

Also Published As

Publication number Publication date
GB9718823D0 (en) 1997-11-12
GB2329046A (en) 1999-03-10

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PE20 Patent expired after termination of 20 years

Expiry date: 20170903