GB2326504A

GB2326504A - Currency handling apparatus capable of predicting future cash demands

Info

Publication number: GB2326504A
Application number: GB9712881A
Authority: GB
Inventors: Paul Robert Fletcher; Gregory John Billington; Stephen Michael Green
Original assignee: Mars Inc
Current assignee: Mars Inc
Priority date: 1997-06-18
Filing date: 1997-06-18
Publication date: 1998-12-23
Also published as: EP1327964A3; GB9721252D0; GB2326507B; EP1050857A2; EP1327964A2; GB9712881D0; EP1050857B1; GB2326507A; EP1050857A3

Abstract

A currency handling apparatus for dispensing currency units 6 from a plurality of stores 22-28, each for storing units of currency of a respective denomination, comprises a processor for predicting the future distribution of currency units to be dispensed and an output for outputting a signal representing instructions for changes to the stores in accordance with the predicted future distribution. The instructions may indicate the number of stores required for a given denomination selected in accordance with the predicted future distribution. The currency handling apparatus may include a recorder for recording details of an event when there is insufficient currency in the stores to supply the correct change for a given transaction. The currency handling apparatus is particularly useful for handling coins in a vending machine.

Description

CURRENCY HANDLING APPARATUS This invention relates to apparatus for handling units of currency.

The invention will be described mainly in the context of coin handling, but is also applicable to apparatus which also or alternatively handles other units of currency, such as banknotes, smart cards, payment cards or the like.

It is known to provide a coin handling apparatus which receives and validates coins of different denominations, and directs valid coins to respective containers each containing coins of a single denomination. It is also known to dispense coins from these containers as change in an amount corresponding to the difference between the value of inserted coins and the price of a product or service obtained from a machine associated with the coin handling apparatus.

It is also known to arrange for the level of coins in each container not to exceed a predetermined upper level. The apparatus would thus tend to direct coins of a particular denomination to an associated container until the upper level is reached, and then any further coins of the same denomination would be sent to a cashbox, which would normally be of a type which does not permit the dispensing of coins therefrom.

Periodically, an operator will empty the cashbox. At this time, it is common for operators to adjust the levels of coins in the coin containers so that each one will contain a number of coins corresponding to a so called "float" level for the respective container in an attempt to ensure that there is usually an adequate supply of coins in the container to be used as change if this is necessary.

In use, between visits by the operator, the levels of coins in the containers vary, and at some times there may not be sufficient coins in a container to supply the correct change for a given transaction, when the machine is said to be in "exact change only" mode. It is understood that when a vending machine only accepts the exact change for a selected item, sales are lost.

It is known from EP 0 653 084 (the contents of which are incorporated herein by reference) to attempt to minimise the risk that, in the period following servicing of the machine, there will be insufficient coins available for change by arranging for the apparatus to monitor certain parameters, to calculate dynamically the likelihood that a particular denomination will be required for dispensing.

Accordingly, the invention provides a currency handling apparatus for dispensing currency units from a plurality of stores, each for storing units of currency of a respective denomination, comprising means for predicting the future distribution of currency units to be dispensed and means for outputting a signal representing instructions for changes to the stores in accordance with the predicted future distribution.

The invention also provides a currency handling apparatus comprising a plurality of stores each for storing units of currency of a respective denomination, means for dispensing currency units from the stores, and means for predicting the distribution of currency units to be dispensed, wherein the number of stores for a given denomination is selected in accordance with the predicted distribution. For a particular coin mechanism, the currency stores are manufactured with a predetermined capacity, which limits the amount of currency available for change. By providing multiple stores for a given denomination, where it is judged desirable by the predicting means, it is possible to reduce the occurrence of events when there are insufficient coins available for change without the need for expensive alteration of the coin mechanism.

Preferably, the apparatus comprises means for monitoring certain parameters over time, and the information so obtained is used by the predicting means.

The parameters may include data indicative of the relative populations of currency of different denominations, either throughout the country in which the apparatus is being used or in a local region in which the apparatus is used. Denominations which are more numerous will be more likely to be inserted into the apparatus and less likely to be needed in large quantities as change in the period immediately after servicing the machine.

The parameters may also take into account the prices of products vended or services performed in exchange for cash received by the apparatus. If for example the price of a product is slightly less than a unit of currency, there is a substantial likelihood that the apparatus will be required to pay out the difference in change. The parameters may also take into account the relative demand for different products or services, for example, by considering past sales.

As a more direct indication of the likely need for change, the parameters may include data representing the rate at which currency units are received by the machine and/or the rate at which currency units are dispensed by the machine. The difference between these two numbers for a particular denomination indicates whether currency of that denomination are likely to be dispensed from or delivered to the respective store.

The parameters may additionally or alternatively relate to the way in which currency units of a particular denomination have been handled, e.g.

whether they have been predominantly routed to the cashbox or to a store.

This will vary depending upon whether the store is tending either to stay full or to be frequently depleted by providing change.

Thus, a preferred embodiment may be arranged to use any one or more of the following parameters: (a) data indicative of the relative population levels of respective currency denominations in the area in which the apparatus is to be used; (b) the number of currency units of a particular denomination which have been received by the apparatus; (c) the number of currency units of a particular denomination which have been dispensed by the apparatus; (d) the way in which currency units of a particular denomination have been routed by the apparatus; (e) the or each denomination which can be dispensed by the apparatus; and (f) price data representative of the price of products or services obtained by supplying currency units to said apparatus.

It will be noted that these parameters are interrelated. Other monitorable parameters bearing a direct or indirect relationship to one or more of these parameters may be used.

The invention also provides a method of operating a currency handling apparatus comprising predicting the future distribution of currency units to be dispensed and providing a plurality of stores, each for storing units of currency of a respective denomination, and outputting a signal representing instructions for changes to the stores in accordance with the predicted future distribution.

The invention further provides a currency handling apparatus comprising storage means for storing currency to be dispensed as change and recording means for recording details of an event when there is insufficient currency in the storage means to supply the correct change for a given transaction.

An example of an apparatus in accordance with the invention will now be described with reference to the accompanying drawings, in which: Fig. 1 is a schematic diagram of the mechanical part of a coin handling apparatus; Fig. 2 is a block diagram of the circuit of the coin handling apparatus; Fig. 3 is a diagram showing a removable cassette; Fig. 4 is a flow diagram; and Fig. 5 is a diagram of a vending machine.

Fig. 5 shows a vending machine, indicated generally by the reference number 90. Referring to Fig. 1, the coin handling apparatus 2 in the vending machine includes a coin validator 4 for receiving coins as indicated at 6. During the passage of the coins 6 along a path 8 in the validator 4, the validator provides signals indicating whether the coins are acceptable, and if so the denomination of the coins. Various types of validators are known, including validators using optical, acoustic and inductive techniques.

Examples of such validators are described in, amongst others, GB l 397 083, GB 1 443 934, GB 2 254 948 and GB 2 094 008, the contents of which documents are incorporated herein by reference.

Acceptable coins then enter a coin separator 10, which has a number of gates (not shown) controlled by the circuitry of the apparatus for selectively diverting the coins from a main path 12 into any of a number of further paths 14, 15, 16 and 17, or allowing the coins to proceed along the path 12 to a path 20 leading to a cashbox 21. If the coins are unacceptable, instead of entering the separator 10 they are led straight to a reject slot via a path 30.

Each of the paths 14, 15, 16 and 17 leads to a respective one of four coin tubes or containers 22, 24 and 26 and 28. Each of these containers is arranged to store a vertical stack of coins of a particular denomination.

Although only four containers are shown, any number may be provided.

A dispenser indicated schematically at 29 is operable to dispense coins from the containers when change is to be given by the apparatus. The dispensed coins are delivered to a refund path 31.

As shown in Fig. 3, the tubes 22, 24, 26, 28 are provided in a removable cassette 40, and the tubes themselves are removable from the cassette, as described in GB 2 246 897 A, the contents of which are incorporated herein by reference.

Referring to Fig. 2, the circuit of the present embodiment of the invention incorporates a microprocessor 50 connected to data and address buses 52 and 54. Although separate buses are shown, data and address signals could instead be multiplexed on a single bus. A bus for control signals could also be provided.

The microprocessor 50 is connected via the buses 52 and 54 to a readonly memory (ROM) 56 and a random access memory (RAM) 58. The ROM 56 stores the program controlling the overall operation of the microprocessor 50, and the RAM 58 is used by the microprocessor 50 as a scratch-pad memory.

The microprocessor 50, the ROM 56 and the RAM 58 are, in the preferred embodiment, combined on a single integrated circuit.

The microprocessor 50 may also be connected via the buses 52 and 54 to an EAROM 60 for storing a variety of alterable parameters.

The microprocessor 50 is also coupled via the buses 52 and 54 to input/output circuitry indicated at 62. The circuitry 62 includes useroperable switches, at least one level sensor for each of the coin containers 22, 24, 26, 28, circuits for operating the dispenser 29 and the gates of the coin separator 10, the circuitry of the coin validator 4, and a display visible to a user of the apparatus for displaying an accumulated credit value and an indication when insufficient coins are stored to guarantee that change will be available. The circuitry 62 is connected to a display 68 visible to the operator, and to a keypad 70 accessible only to the operator.

The input/output circuitry 62 also includes an interface between the control circuit of the apparatus and a vending machine circuit board 64 to which it is connected, and a further interface to an audit device 66.

In operation of the apparatus the microprocessor 50 successively tests the signals from the validator to determine whether a coin has been inserted in the apparatus. When a credit has been accumulated, the microprocessor also tests signals from the vending machine to determine whether a vending operation has been carried out. In response to various signals received by the microprocessor 50, various parts of the program stored in the ROM 56 are carried out. The microprocessor is thus arranged to operate and receive signals from the level sensors of the coin containers 22, 24, 26, 28, and to control the gates in the separator 10 in order to deliver the coins to the required locations, and is also operable to cause appropriate information to be shown on the displays of the apparatus and to deliver signals to the vending machine to permit or prevent vending operations. The microprocessor is also operable to control the dispenser to deliver appropriate amounts of change.

The arrangement so far is quite conventional, and the details of particular structures suitable for using as various parts of the mechanism will therefore not be described in detail.

The particular sequence of most of the operations carried out by the microprocessor may be the same as in previous apparatus. A suitable program to be stored in the ROM 56 can therefore be designed by anyone familiar with the art, and accordingly only the operations carried out by the particularly relevant parts of this program will be described.

The apparatus 2 is arranged to monitor each transaction performed by the vending machine. More specifically, the microprocessor 50 registers, for each transaction, the price of the item selected, the number and denominations of the coins supplied as payment, and the number and denominations of coins supplied in change. The processor 50 also registers when 'exact change only' events occur, and which coin tubes are empty and for how long. The number and denomination of coins supplied as change is determined by a suitable change algorithm in the microprocessor, as described, for example, in GB 2 269 258, the contents of which are incorporated herein by reference. The information registered by the processor 50 is stored in the audit device 66.

When the operator visits the machine, he causes the microprocessor 50 to analyse data stored by the audit device 66 and calculate a desired float level for each denomination of coin by pressing appropriate keys on the keypad 70. Alternatively, the stored data can be downloaded to and processed by a computer which the operator plugs into the processor 50 or the audit device 66. Steps of the calculation are set out in Fig. 4. More specifically, the microprocessor 50 calculates the total number of coins of that denomination that have been inserted (step 72) and the total number of coins of that denomination (step 74) that have been dispensed in the previous seven days. The difference between the number of coins dispensed and inserted is then calculated (step 76). That number is then multiplied by four, assuming that the operator visits the machine once a month, to arrive at an estimate for the difference over a month, and hence an estimate for the float level. The microprocessor 50 then divides that estimated figure for the float level by the maximum number of coins that can be stored by a tube in the mechanism (step 78), rounds up the result (step 80) to the next whole number to arrive at a number which represents the number of tubes of that denomination that should be supplied.

The microprocessor 50 performs similar calculations for each denomination of coin, and then decides what changes need to be made to the coin tubes in the assembly at the time. A signal, representing instructions regarding changes to the tubes, is generated and sent to the circuitry 62. The instructions are then displayed on the display 68.

For example, suppose over a period of 7 days, the coin mechanism detects that 100 5p coins are inserted, and 130 5p coins are dispensed as change. If the operator is to visit the machine once a month, using steps of the algorithm set out above it is estimated a float of 120 5p coins should be available at the start. Assuming that a preformed tube stores at most 90 5p coins, then it can be seen that at least two such tubes, each full of 90 5p coins should be present at each service to reduce the risk that an exact change only mode will occur. Instead of supplying two full tubes, two tubes containing a total of 120 or more coins could be provided.

In the example given above, the processor 50 is making predictions about the tubes to be required by predicting the likely distribution of coins to be dispensed as change. This is done by monitoring the flow in and out of each denomination coin over a predetermined period of time, or, more simply, the difference between the number of coins of that denomination inserted and the number dispensed. The number of tubes to be required is then estimated using the predetermined, known capacity of a tube.

The above example does not, for example, take account of fluctuations throughout the seven day monitoring period, such as periods when a sequence of Sps are dispensed as change, but none are inserted.

More sophisticated methods of predicting a good float level and hence the number of tubes required, are possible.

In an alternative approach, a rate of deplenishment for each coin denomination is calculated, where Rate (R) = (no. of coins dispensed - no. of coins accepted) capacity of coin tube(s) (taking into account only coins of the given denomination).

The rate is established over 50 vends, and is then continuously updated, using a running sample of 50 vends in a sequence.

R tends to 0 with a slower deplenishment of coins in the coin tubes and tends to 1 with a faster deplenishment of coins. The calculated value R can be used as an indicator for changes in the tubes. For example, if R > 0.80 for a given denomination continuously for a certain number of vends, say 10, then the microprocessor outputs a signal indicating that the number of coin tubes for that denomination should be increased. Similarly, if R < 0.15, for example, the processor outputs a signal indicating that the number of tubes should be decreased (the processor can be programmed to suppress such a signal if the number of tubes is one).

The information about the number and denomination of coins inserted into the mechanism and monitored by the microprocessor 50 is useful on its own. For example, it can give an indication of changes in the relative population levels of certain denominations of coins, or of the introduction of new coins into a coin set.

As discussed below, predictions for the number of tubes of each denomination to be provided can be made in other embodiments of the invention in ways and using variables other than those in the examples above.

Information about the prices of items for sale is useful for making accurate predictions of change that will be necessary. Price information is especially useful in such predictions when there is an alteration in price. As an illustration only, suppose the vending machine is set up for use in the U.K. and comprises a single coin tube for each of 5p, 10p, 20p, and 1.

Only one item is available for sale and its price is 95p. Using the information about the price of the item for sale and of the acceptable currency set, the processor can work out that, whatever coins are inserted, the only change that will ever be dispensed are 5ps and lOps. On that basis, the processor issues instructions to remove the 20p, and 1 tubes and replace them with, for example, one extra tube for 5ps, and one extra tube for lOps, and direct all the remaining coins straight to the cash box.

Another useful parameter is the number and denominations of coins dispensed as change. Such information can be used in another embodiment, for example, to request a new tube for coins of a higher denomination than any already provided. Suppose the highest denomination of coin for which a tube is provided is a 20p coin and transactions occur regularly (say more than 5 times a day an average) where five or more 20p coins are dispensed as change, then a 1 coin tube may be requested. Usually, it will be preferable also to consider other parameters as well, such as number of denominations of coins inserted. In the above example, a 1 coin tube would be of limited use if few 1 coins are received because the tube would empty relatively rapidly. The change algorithm in use, which influences the likelihood that a coin will be dispensed in change, may also be useful.

Other parameters, such as data indicative of the relative population levels of respective currency denominations in the area in which the apparatus is to be used, may be relevant. The relative population level of given denominations are related to the probability that those denominations will be inserted into the machine. The relative population levels may vary within a country, as, for example, in Southern Germany where there is a different distribution of coins from the rest of the country. Such data is known, and can be supplied by a programming mechanism such as a computer, in the field, or it may be pre-programmed in, depending on the intended destination of the mechanism. The mechanism might, for example, note where the use of smart cards and/or banknotes is on the increase and recommend changes in the coin tubes as a result. As mentioned above, a record is made regarding exact change only' events. It is noted, for example, when exact change only events occur, how long they last, and which tubes have been emptied (or have a level provided). Some or all of that information can also be used in predicting what change tubes should be provided.

While each of the parameters mentioned above may be used on their own in an embodiment of the invention to provide an indication of change tubes to be required, it is usually advantageous to consider two or more of those parameters in combination.

In the present example, the change cassettes comprise removable tubes 22, 24, 26, 28. The operator simply interchanges tubes of certain denominations in accordance with the instructions on the display means 68.

The operator uses the keypad 70 on the coin apparatus to inform the microprocessor of the changes in the tubes in the mechanism, which alters the settings in the microprocessor 50 accordingly so that coins are subsequently directed to and dispensed from the correct tube.

Other modifications to the apparatus described are also envisaged.

For example, instead of using the information stored in the previous seven days, the microprocessor may analyse the information stored since the apparatus was installed. Alternatively, for example, the processor could be arranged to carry out an analysis of the relevant information after a predetermined number of transactions.

Instead of replacing certain tubes, the operator could replace the whole cassette, in accordance with suitable instructions from the apparatus, with a cassette prepared with a predetermined arrangement of tubes.

Cassettes prepared in such a way may be marked with a code, indicating the type and distribution of tubes within the cassette, so that instructions for changing the tubes can be displayed using the appropriate code, and once the cassette is inserted, the code can be input via the keypad to inform the microprocessor of which tubes are in use.

The prediction may be stored in the processor to be retrieved by the operator at a later date. Alternatively, predictions may be obtained remotely, using known techniques, so that the operator knows in advance what tubes to take to the machine to service it. For example, the machine may transmit signals down a telephone line, or mains line, to a computer in the servicing centre. The transmitted signals may be data relating to the vend signals, which are then processed at the servicing centre to provide instructions about changing the tubes, or signals representing the instructions. Data can also be downloaded using a smart card and processed or read elsewhere.

The information regarding 'exact change only' events, that is recorded in the audit device has uses other than for predicting change tubes to be required. As mentioned previously, an exact change only event is deemed equivalent to lost sales, and a record of such events is useful for analysts to determine the occurrence and volume of lost sales. A log of exact change only events can also be useful in setting float levels, or for determining whether the operator needs to visit the machine more often to replenish the coin tubes.

Various other modifications will be apparent to the person skilled in the art, and the invention is not limited to the specific examples described above.

Claims

CLAIMS:

1. A currency handling apparatus for dispensing currency units from a plurality of stores, each for storing units of currency of a respective denomination, comprising means for predicting the future distribution of currency units to be dispensed and means for outputting a signal representing instructions for changes to the stores in accordance with the predicted future distribution.

2. A currency handling apparatus as claimed in claim 1 comprising a plurality of stores, wherein the instructions dictate a number of stores for a given denomination.

3. A currency handling apparatus as claimed in claim 1 or claim 2 comprising display means for displaying the output instructions.

4. A currency handling apparatus as claimed in any one of claims 1 to 3 comprising means for monitoring certain parameters over time, and wherein the information so obtained is used by the predicting means.

5. A currency handling apparatus as claimed in any one of claims 1 to 4 wherein the predicting means is responsive to data indicative of the relative population levels of respective currency denomination in the area in which the apparatus is to be used.

6. A currency handling apparatus as claimed in any one of claims 1 to 5 wherein the predicting means is responsive to the number of currency units of a particular denomination which have been received by the apparatus.

7. A currency handling apparatus as claimed in any one of claims 1 to 6 wherein the predicting means is responsive to the number of currency units of a particular denomination which have been dispensed by the apparatus.

8. A currency handling apparatus as claimed in any one of claims 1 to 7 wherein the predicting means is responsive to the way in which currency units of a particular denomination have been routed by the apparatus.

9. A currency handling apparatus as claimed in any one of claims 1 to 8 wherein the predicting means is responsive to each denomination which can be dispensed by the apparatus.

10. A currency handling apparatus as claimed in any one of claims 1 to 9 wherein the predicting means is responsive to price data representative of the price of products or services obtained by supplying currency units to said apparatus.

11. A currency handling apparatus as claimed in claim 10 wherein the price of products or services selected and the currency units supplied to obtain those products or services are monitored over time and the information so obtained is used by the predicting means.

12. A currency handling apparatus as claimed in any one of claims 1 to 11 wherein the apparatus is for handling coins.

13. A currency handling apparatus as claimed in claim 12 wherein the currency stores are tubes arranged within a removable cassette.

14. A currency handling apparatus as claimed in claim 13 wherein the tubes are removable from the cassette.

15. A currency handling apparatus as claimed in any one of claims 1 to 14 comprising recording means for recording details of an event when there is insufficient currency in the stores to supply the correct change for a given transaction.

16. A currency handling apparatus comprising a plurality of stores each for storing units of currency of a respective denomination, means for dispensing currency units from the stores, and means for predicting the distribution of currency units to be dispensed, wherein the number of stores for a given denomination is selected in accordance with the predicted distribution.

17. A currency handling apparatus for dispensing currency units from a plurality of stores comprising processing means for making a prediction of the stores to be installed, said processing means having an output for generating a signal in accordance with the outcome of the prediction.

18. A control board adapted for use in a currency handling apparatus according to any one of claims 1 to 17.

19. A processor adapted for use in a currency handling apparatus according to any one of claims 1 to 17.

20. A method of operating a currency handling apparatus comprising predicting the future distribution of currency units to be dispensed and providing a plurality of stores, each for storing units of currency of a respective denomination, and outputting a signal representing instructions for changes to the stores in accordance with the predicted future distribution.

21. A method as claimed in claim 20 wherein certain parameters are monitored over time and used to predict the distribution of currency to be dispensed.

22. A method as claimed in claim 21 wherein the price of products or services obtained by supplying currency units to said apparatus that are selected and the currency units supplied to obtain those products or services are monitored over time and used by the predicting means.

23. A method as claimed in any one of claims 20 to 22 wherein instructions are displayed on display means.

24. A currency handling apparatus comprising storage means for storing currency to be dispensed as change and recording means for recording details of an event when there is insufficient currency in the storage means to supply the correct change for a given transaction.

25. A currency handling apparatus as claimed in claim 24, wherein the recording means records the time and date at which said event first occurs.

26. A currency handling apparatus as claimed in claim 24 or claim 25, wherein the recording means records the time and date at which for the first time subsequent to said event there is sufficient currency in the storage means to supply the correct change for a given transaction.

27. A currency handling apparatus as claimed in any one of claims 24 to 26, wherein the storage means is for storing and dispensing coins.

28. A currency handling apparatus as claimed in claim 27, wherein the recording means records the quantity of coins within one or more of the storage means when said event occurs and/or during the period which there is insufficient currency to supply the correct change.

29. A currency handling apparatus as claimed in any one of claims 24 to 28, wherein the recording means records details of each transaction during the period when there is insufficient currency to supply the correct change.

30. A currency handling apparatus as claimed in claim 29 for use in a vending machine, wherein the recording means records details of the price of a selected product or service and/or number and denomination of currency inserted.

31. A vending machine comprising a currency handling apparatus as claimed in any one of claims 1 to 17 or 24 to 30.

32. A currency handling apparatus substantially as hereinbefore described and as shown in the accompanying drawings.

33. A method for assembling a currency handling apparatus substantially as hereinbefore described, with reference to the accompanying drawings.