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GB2347312B - Telephone transaction support system - Google Patents

Telephone transaction support system

Info

Publication number
GB2347312B
GB2347312B GB0014020A GB0014020A GB2347312B GB 2347312 B GB2347312 B GB 2347312B GB 0014020 A GB0014020 A GB 0014020A GB 0014020 A GB0014020 A GB 0014020A GB 2347312 B GB2347312 B GB 2347312B
Authority
GB
United Kingdom
Prior art keywords
support system
transaction support
telephone transaction
telephone
transaction
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0014020A
Other versions
GB0014020D0 (en
GB2347312A (en
Inventor
Takashi Shimada
Kiyofumi Akita
Shigeru Idei
Hisashi Fujita
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Fujitsu Ltd
Original Assignee
Fujitsu Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from JP6692697A external-priority patent/JP3612640B2/en
Application filed by Fujitsu Ltd filed Critical Fujitsu Ltd
Priority claimed from GB9712048A external-priority patent/GB2314233B/en
Publication of GB0014020D0 publication Critical patent/GB0014020D0/en
Publication of GB2347312A publication Critical patent/GB2347312A/en
Application granted granted Critical
Publication of GB2347312B publication Critical patent/GB2347312B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
GB0014020A 1996-06-14 1997-06-10 Telephone transaction support system Expired - Fee Related GB2347312B (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
JP15450396 1996-06-14
JP6692697A JP3612640B2 (en) 1997-03-19 1997-03-19 Telephone transaction support system
GB9712048A GB2314233B (en) 1996-06-14 1997-06-10 Telephone transaction support system

Publications (3)

Publication Number Publication Date
GB0014020D0 GB0014020D0 (en) 2000-08-02
GB2347312A GB2347312A (en) 2000-08-30
GB2347312B true GB2347312B (en) 2000-10-25

Family

ID=27268886

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0014020A Expired - Fee Related GB2347312B (en) 1996-06-14 1997-06-10 Telephone transaction support system

Country Status (1)

Country Link
GB (1) GB2347312B (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2169473A (en) * 1982-10-28 1986-07-09 At & T Technologies Inc Acd management information system
US5239460A (en) * 1991-01-03 1993-08-24 At&T Bell Laboratories Arrangement for motivating telemarketing agents
EP0644510A2 (en) * 1993-09-22 1995-03-22 Teknekron Infoswitch Corporation Telecommunications system monitoring
US5465286A (en) * 1994-05-24 1995-11-07 Executone Information Systems, Inc. Apparatus for supervising an automatic call distribution telephone system
US5577112A (en) * 1991-05-28 1996-11-19 Davox Corporation Telephony system with supervisory management center and parameter testing with alerts

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2169473A (en) * 1982-10-28 1986-07-09 At & T Technologies Inc Acd management information system
US5239460A (en) * 1991-01-03 1993-08-24 At&T Bell Laboratories Arrangement for motivating telemarketing agents
US5577112A (en) * 1991-05-28 1996-11-19 Davox Corporation Telephony system with supervisory management center and parameter testing with alerts
EP0644510A2 (en) * 1993-09-22 1995-03-22 Teknekron Infoswitch Corporation Telecommunications system monitoring
US5465286A (en) * 1994-05-24 1995-11-07 Executone Information Systems, Inc. Apparatus for supervising an automatic call distribution telephone system

Also Published As

Publication number Publication date
GB0014020D0 (en) 2000-08-02
GB2347312A (en) 2000-08-30

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20130610