[go: up one dir, main page]

GB201406165D0 - Call processing - Google Patents

Call processing

Info

Publication number
GB201406165D0
GB201406165D0 GBGB1406165.9A GB201406165A GB201406165D0 GB 201406165 D0 GB201406165 D0 GB 201406165D0 GB 201406165 A GB201406165 A GB 201406165A GB 201406165 D0 GB201406165 D0 GB 201406165D0
Authority
GB
United Kingdom
Prior art keywords
call processing
call
processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB1406165.9A
Other versions
GB2524117A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Exony Ltd
Original Assignee
Exony Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Exony Ltd filed Critical Exony Ltd
Priority to GB1406165.9A priority Critical patent/GB2524117A/en
Publication of GB201406165D0 publication Critical patent/GB201406165D0/en
Publication of GB2524117A publication Critical patent/GB2524117A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
GB1406165.9A 2014-04-04 2014-04-04 Call processing Withdrawn GB2524117A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1406165.9A GB2524117A (en) 2014-04-04 2014-04-04 Call processing

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1406165.9A GB2524117A (en) 2014-04-04 2014-04-04 Call processing

Publications (2)

Publication Number Publication Date
GB201406165D0 true GB201406165D0 (en) 2014-05-21
GB2524117A GB2524117A (en) 2015-09-16

Family

ID=50777105

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1406165.9A Withdrawn GB2524117A (en) 2014-04-04 2014-04-04 Call processing

Country Status (1)

Country Link
GB (1) GB2524117A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113472952A (en) * 2020-03-31 2021-10-01 深圳市万普拉斯科技有限公司 Call making method, device, computer equipment and storage medium

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11223540B1 (en) * 2017-10-12 2022-01-11 United Services Automobile Association (Usaa) Predictive routing for service sessions
US10958540B1 (en) 2017-10-12 2021-03-23 United Services Automobile Association (Usaa) Reconnection routing for service sessions

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1994495A2 (en) * 2006-01-27 2008-11-26 Teletech Holdings Inc. Performance optimization
US7873156B1 (en) * 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US8824653B2 (en) * 2010-09-08 2014-09-02 Cox Communications, Inc. Identifying actions to take with regard to repeat callers
US8718272B2 (en) * 2011-03-01 2014-05-06 Verizon Patent And Licensing Inc. Contact center routing
US8630892B2 (en) * 2011-08-31 2014-01-14 Accenture Global Services Limited Churn analysis system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113472952A (en) * 2020-03-31 2021-10-01 深圳市万普拉斯科技有限公司 Call making method, device, computer equipment and storage medium

Also Published As

Publication number Publication date
GB2524117A (en) 2015-09-16

Similar Documents

Publication Publication Date Title
GB2528699B (en) Image processing
GB2524249B (en) Image Processing
GB201404734D0 (en) Image processing
IL251742A0 (en) Variant caller
GB2533581B (en) Image processing
GB201402728D0 (en) Phone
GB2529705B (en) Message processing
GB2525637B (en) Message Processing
SG10201504344VA (en) Component processing
GB201406165D0 (en) Call processing
GB201521655D0 (en) Object processing
PL2998064T3 (en) Processing device
GB201401895D0 (en) Contact Processing
GB201616601D0 (en) Improved processing
GB201511521D0 (en) Speech processing
GB201518143D0 (en) Conference calls
GB201401896D0 (en) Contact Processing
GB201401901D0 (en) Contact processing
GB201401903D0 (en) Contact processing
GB201401902D0 (en) Contact processing
PH32015000792S1 (en) Handset
PH32015000791S1 (en) Handset
PH32015000756S1 (en) Handset
PH32015000528S1 (en) Handset
PH32015000527S1 (en) Handset

Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)