FR2908530A1 - Installation's e.g. lift, functioning quality data delivering method for e.g. building, involves emitting information relative to functioning state via wireless network, receiving data and delivering data from analysis of information - Google Patents

Abstract

The method involves detecting a functioning state e.g. out of service, of installations (111, 112, 121) among a set of predefined functioning states. Information relative to the detected functioning state is emitted from treated sites (11, 12) to a treating site (15) via a wireless communication network (14) e.g. global system for mobile communications (GSM) telephone network, and the emitted information is received by the treating site. Functioning quality data of the installation is delivered from analysis of the received information. An independent claim is also included for a system for delivering functioning quality data of an installation located on a treated site.

Description

-1- Method and system for delivering quality data

  The present invention relates to a method for delivering performance data of an installation, such as an elevator, a escalator, an automatic garage door. The invention also relates to a system implementing this method. The field of the invention is the field of providing quality of service or performance data of a facility fitted to a site. Quality of service or operation means, in this application, the time of availability of the facility for users over a period of time. Such performance data constitutes information relating, firstly, to the operation of the installation and, secondly, to the use of the installation by the users. For a given installation, such information makes it possible, on the one hand, to verify the concordance between the theoretical service proposed by the service provider of the installation and the service actually obtained by the installation and thus to better negotiate service contracts concerning this installation, and secondly, to check if the installation is adapted to the use made by its users. Currently, there are remote monitoring systems of an installation such as an elevator ,, incorporating alarm devices that trigger during technical failures of the installation and supervision of the installation. These systems most often include at least one module installed near the installation to be monitored and connected to a remote site for processing data from this module. The module is connected to the remote site through a wired network. However, the connection of the module to the wired network depends, firstly, the type of wired network used, and secondly, its location, thus making this operation, as well as the maintenance of the system, complex and expensive in time and money. An object of the invention is thus to provide a method and a system for delivering quality data, operating less complex and less expensive to implement. Another object of the invention is to provide a method and a system for delivering data of a simpler and less expensive quality to maintain. The invention proposes to remedy the above-mentioned problems by a method for delivering performance data of an installation located on a so-called treated site, in particular an elevator, an escalator or an automatic door. garage system, this method comprising: at least one iteration of the following steps: detecting at least one operating state of the installation from among a plurality of predefined operating states; transmission of information relating to the detected operating state, this transmission comprising a transmission, from the treated site to a processing site, of this information through a wireless communication network, and a reception, by the processing site, information issued; and a delivery step, performance data of said installation, from an analysis of the information thus received. The method according to the invention implements a wireless communication network, such as for example a GSM or 3G telephone network, for determining performance data of an installation such as an elevator or escalator. or an automatic garage door. Since state-of-the-art systems are primarily intended to provide protection for the users of an installation, they require robust and reliable real-time operation, which forces operators in this field to use a wired network. However, the determination of performance data of the installation does not require such robust real-time operation.

The use of a wired network in a process for determining the performance data of the installation is then unsuitable, in view of the disadvantages mentioned above. The use of a wireless telephone network is advantageous because such a network now enjoys an extensive geographical coverage. From 2908530 -3-plus, the setting up and the deployment of a system implementing the method according to the invention are easier. The transmission step may include a signaling of the detection of a state of operation. Indeed, the step of transmitting information relating to a detected operating state can be limited to a simple signaling of the detection of this operating state. The transmission step may comprise at least one telephone call transmitted from the processed site to the processing site through the wireless communication network. The transmission of information may include transmitting information through a telephone call. Advantageously, the telephone call can be sent to a predetermined telephone number associated with the operating state concerned. At each predetermined operating state, there may be at least one predetermined telephone number associated with this state. Thus, when a predetermined operating state is detected, a telephone call is transmitted to the telephone number associated with this operating state. Advantageously, at least part of the information relating to an operating state of the installation can be received without stalling, that is to say without the processing site stalls. Such data reception makes it possible to reduce or even cancel the cost of telephone communications when transmitting information from the treated site to the treatment site.

The receiving step may include detecting, during the telephone call, a caller ID associated with the processed site. The caller ID can be a phone number associated with the processed site. Thus, in an advantageous version of the method according to the invention, after detection of an operating state, the transmission step may comprise a signaling of the detection of the detected operating state, this signaling comprising the following steps: Transmitting a telephone call from the processed site to the treatment site, the call being transmitted to a predetermined telephone number associated with the detected state; detecting, at the treatment site level, a telephone number associated with the treated site, without the treatment site going off-hook. Thus, the signaling of the detection of a detected operating state is carried out without effective telephone communication, and therefore with a zero telephone communication cost.

The transmission step may advantageously comprise a confirmation, from the processing site to the treated site, of an information reception. In an advantageous embodiment of the method according to the invention, the confirmation comprises the following operations: - sending a telephone call from the treatment site to the treated site, this call being issued from a predetermined telephone number associated with the treatment site to a predetermined telephone number associated with the treated site; detecting, at the treated site, the telephone number associated with the treatment site, without the site being picked up. The telephone number from which the confirmation telephone call is issued is a predetermined telephone number previously associated with the confirmation of receipt of information. Thus, when the treated site receives information, it identifies the telephone number of the site which sends the information to it. He then makes a phone call, from a telephone number corresponding to the confirmation of receipt of information to the identified telephone number. The processed site which has just emitted information receives the call, detects and recognizes the telephone number corresponding to the confirmation of receipt of information. The treated site then has a confirmation that the information it has sent is well received. Advantageously, for a predetermined operating state of the installation, the analysis may comprise a determination of a number of occurrences of the operating state over a predetermined period. This predetermined period may correspond to a period defined by hour, day, month. Such a period may for example be: last month; every monday from 5 pm to 6 pm 5 from 1 am to 4 am or the 1 & of the month Such a study makes it possible to make a history of use or operation of the installation. Thus, it is possible to define a tendency or a habit of operation or use of the installation over a given period. Advantageously, the performance data may comprise data relating to at least one criterion chosen from the following list: a rate of availability of the installation; 15 a number of system failures; downtime; an intensity of use of the installation; an hourly time traveled by the installation; a start number of the installation.

These performance data can be determined over a given period defined as specified above. They can also be updated with each receipt of information. An operating state may be defined according to at least one other operating state of the installation.

An operating state can in particular be chosen from the following list: the installation is out of order; the installation is in use; the installation has reached a predetermined number of uses; The installation is over used; the installation is underutilized; or An operating state can be defined with respect to technical data relating to the installation. The method according to the invention may further comprise a user access, through an Internet-type network, to at least one piece of data relating to the installation. For an installation, the performance data, the operating states detected, as well as the data obtained during the analysis step, may be accessible to an authorized user through an Internet-type network. The user can have a username and password to access a web page or database and to view information about the installation.

Advantageously, the method according to the invention may comprise a control of the installation. This command can be carried out from the treated site and / or from the treatment site. This command can for example be a test of the installation to ensure that the installation is in use.

The sending of such a test command can be conditioned by predefined criteria relating to the operation of the installation, such as: installation which has been inactive for 15 hours. In an advantageous version of the method according to the invention, in order to limit the unnecessary controls of the installation, for the sake of saving energy and reliability of the determined performance data, the sending of such a command may be conditioned by an analysis of the operation of the installation, for a significant period of time at a later date. In a particular embodiment, the method according to the invention can comprise an analysis over a period of seven consecutive days, hour by hour, of the operation of the installation, and a sending or not of a test command according to of this analysis. Advantageously, the method according to the invention may further comprise a command, from the processing site, of an access device, in particular of an access gate, located on the treated site. In the case 30 where the treated site is a building, a user, provided with at least one code, can perform at the treatment site a request to open the access door to the building by providing the code. The treatment site can then remotely trigger the opening of the door in question. The opening request can be made by telephone by dialing a predetermined telephone number. According to another aspect of the invention, there is provided a system for delivering performance data of an installation located on a so-called treated site, in particular an elevator or escalator, said system comprising on said processed site, means for detecting at least one operating state of said installation from among a plurality of predefined operating states; means for transmitting, from the treated site to a processing site, through a wireless communication network, information relating to said detected operating state; on the processing site, means for receiving said transmitted information; means for determining the performance data of said installation, by analyzing the information received by said receiving means. The system according to the invention may further comprise means for controlling the installation conditioned by an analysis of the operation of the installation. These control means may be on the treated site and / or on the treatment site. Other advantages and features will become apparent upon consideration of the detailed description of a non-limiting embodiment, and the accompanying drawings in which Fig. 1 is a schematic representation of the functional principle of a system according to the invention. Figure 2 is a schematic representation of a telephone configuration, in reception, of the system according to the invention; Figure 3 is a schematic representation of a configuration of a treatment site according to the invention; FIG. 4 is a diagrammatic representation of a data display screen relating to a park of installations, according to the method according to the invention; and Fig. 5 is a schematic representation of a data display for an installation according to the method according to the invention. FIG. 1 is a schematic representation of the functional principle of a data quality determination system 10 implementing the method according to the invention. The system 10 makes it possible to deliver the performance data of the installations 111 and 112 situated on a site 11 and the installation 121 situated on a site 12. The sites 11 and 12 comprise modules 13 connected to the installations 111, 112 and 121. These modules can exchange information with a processing site 15 through a mobile telephone network 14. The site 15 is accessible to users 171, 172 and 173 through a network 16 of the Internet type. More particularly, the installations 111, 1, 12 and 121 correspond to elevators and the system 10 makes it possible to deliver operational quality data of each of the elevators 111, 112 and 121. The quality of service of an elevator is defined. by its availability time for its users over a given period. The modules 13, connected to the elevators 11, 112 and 121, detect a plurality of predetermined operating states of each of the elevators 111, 112 and 121 and transmit information about the detected operating states to the site. The information is transmitted in the form of telephone calls sent from a module 13 to the site 15. In order to minimize the costs of transmitting the information, the modules 13 perform a simple signaling. a detected operating state. This signaling is performed using the principle of presentation of the calling number without stall. At each operating state, there is a preprogrammed telephone number in the modules 13. The modules 13 issue a telephone call to: - a first telephone number when the elevator is detected Out of service; a second telephone number when the elevator is detected in use; 5 - a third telephone number when the elevator reaches a cumulative operating time; - a fourth phone number when the elevator reaches 100 cumulative starts; a fifth number when the elevator exceeds a predefined traffic threshold. The number of telephone number is not exhaustive and depends on the number of operating states that one wishes to detect. These telephone numbers correspond to the telephone numbers of the receiver modules 21 of the modems 25 located on the site 15, as shown in FIG. 2. Each module 21 corresponds to a state of operation and is intended to receive a call, transmitted by a module 13, when the latter detects the operating state associated with the telephone number of the module 21 in question. As soon as the processing means 23 detect the presentation of a number on a module 21, they identify the number and the corresponding module 13. They can thus determine the installation with the reported operating status. In order to make reliable the signaling of the operating states detected, each module 13 repeats its calls to a receiver module 21 and waits for a call receipt confirmation. Upon receipt of a call, the processing means 23 issue a call to the calling module number 13 through a call confirmation module 22. The module 13 then receives the call sent by a module 22 and recognizes the number of the module 22 confirmation of receipt of call. The module 13 does not pick up and stops calls to the receiver module 21 corresponding to the operating state it has just detected. All phone calls between the different modules are done without stalls and generate no cost of communication. The processing means 23 continuously record and analyze the data received by the receiver modules 21. Dedicated computing resources ensure the management of the statistical analyzes performed on the received data. The results of the analyzes, as well as at least part of the data recorded by the modules 23, are transmitted to a server 31 comprising a database and connected to the Internet network 16 by means of connection means 32. This server 31 is accessible to users 17: 1, 172 and 173 through the Internet network 16. Each user can connect to the server 31, view the information to which he has the right to access, and perform configurations or settings.

Figures 4 and 5 are diagrammatic representations of screens accessible through the Internet and allowing a user to access at least a portion of the data stored in the server database 31. Figure 4 is a representation schematic of a screen 40 allowing an authorized user to access the data relating to a fleet of elevators. When the user logs in on page 40 using an ID and password, the customer field is automatically filled in by the user ID. The agency, sector, group fields only give access to the lists authorized for this client. When no field is selected, the complete list of modules 13 connected to the elevators of the elevator park managed by that customer is displayed. When a particular module 13 is selected, in the module field, the screen 50, shown in FIG. 5, is immediately displayed. By default, the statistic period is 3 months ago. Possible choices are: previous 25 months, - previous 3 months, - previous 6 months, - previous year, and - customized.

The sort order of the list of modules 13 is set by default by date / time of unavailability. The choices are: date / time of unavailability, increasing quality of service, decreasing service quality, 2908530 - 11 - - module number. The Status column indicates either Failed or In operation, the Date column indicates the date and time of the last operating state change, the quality column indicates the availability rate in%, the Fault column indicates the number of outages. and the traffic column indicates the number of exceedances of a predetermined traffic threshold. On the screen 50, the state field gives the current operating status of the elevator. The statistic period is the same as that selected in the screen 40. The Date / Time column indicates the date and time of the operating state, the column Event indicates the type of operating state, the column time indicates the downtime in case of failure, and the time of exceeding the traffic threshold.

The treatment site 15 comprises control members (not shown), from the treatment site 15, of a site access door 11. A user, provided with at least one code, can perform, at the processing site 15, a request to open the access door to the site 11 by providing the code. The processing site 15 can then trigger, after verification of the code, the opening of the door in question thanks to the module 13 present on this site. The opening request can be made by telephone by dialing a predetermined telephone number. The opening command of the access door can be sent by telephone call according to the principle described above.

Of course, the invention is not limited to the example detailed above and can be used for the determination of performance data of a facility such as a escalator or an automatic garage door. 30

Claims (18)

  A method for providing performance data of an installation (111, 112, 121) located on a so-called treated site (11, 12), said method comprising: - at least one iteration of the following steps: - detection at least one operating state of said plant (111, 112, 121) among a plurality of predefined operating states; Transmission of information relating to said detected operating state, said transmission comprising a transmission, from the treated site (11, 12) to a processing site (15), of said information through a communication network without wire (14), and receiving, by said processing site (15), said transmitted information; and a step of delivering the performance data of said installation (111, 112, 121) from an analysis of the information thus received. 20   2. Method according to claim 1, characterized in that the transmission step comprises a signaling of the detection of the detected operating state.   3. Method according to any one of the preceding claims, characterized in that the transmission step comprises at least one telephone call transmitted from the treated site (11, 12) to the treatment site (15) through the network of wireless communication (14).   4. Method according to claim 3, characterized in that the telephone call is sent to a predetermined telephone number associated with the operating state concerned.   5. Method according to any one of claims 3 or 4, characterized in that at least a portion of the information relating to a state of operation of the installation (111, 112, 121) is received without stalling that is, without the treatment site (15) stalling.   6. Method according to any one of claims 3 or 4, characterized in that the reception step comprises a detection, during the telephone call, of a caller ID associated with the treated site (11, 12). .   7. Method according to claim 5, characterized in that the caller ID is the telephone number associated with the treated site (11, 12). 10   8. Method according to any one of claims 1 to 7, characterized in that the transmission step comprises a signaling of the detection of the detected operating state, said signaling comprising the following steps: - emission of a telephone call from the processed site (11, 12) to the processing site (15), said call being transmitted to a predetermined telephone number associated with said state; - Detecting, at the treatment site (15), a telephone number associated with the treated site (11, 12), without the treatment site (15) picks up.   9. A method according to any one of the preceding claims, characterized in that the transmitting step further comprises a confirmation, from the treatment site (15) to the treated site (11, 12), of a reception of information.   10. Method according to claim 9, characterized in that the confirmation comprises the following operations: sending a telephone call from the treatment site (15) to the treated site (11, 12), said call being issued from a predetermined telephone number associated with the processing site (15) to a predetermined telephone number associated with the processed site (11, 12); - Detecting, at the level of the treated site (11, 12), a telephone number of the treatment site (15), without the site being picked up. 5   11. Method according to any one of the preceding claims, characterized in that the analysis comprises a statistical study relating to at least one predetermined operating state of the installation (111, 112, 121).   12. Method according to any one of the preceding claims, characterized in that, for a predetermined operating state of the installation (111, 112, 121), the analysis comprises a determination of a number of occurrences of said state. of operation over a predetermined period.   Method according to one of the preceding claims, characterized in that the performance data comprises data relating to at least one criterion selected from the following list: a facility availability rate (111, 112, 121); a number of system failures (111, 112, 121); a downtime of the installation (111, 112, 121); an intensity of use of the installation (111, 112, 121); - an hourly time traveled by the installation (111, 112, 121); a start number of the installation (1:11, 112, 121).   Method according to one of the preceding claims, characterized in that an operating state is defined as a function of at least one other operating state of the installation (111, 112, 121).   15. Method according to any one of the preceding claims, characterized in that an operating state is chosen from the following list: the installation (111, 112, 121) is out of service; The installation (111, 112, 121) is in use; the plant (111, 112, 121) has reached a predetermined number of uses; the installation (111, 112, 121) is in use; The installation (111, 112, 121) is underutilized.   16. Method according to any one of the preceding claims, characterized in that it further comprises a user access (171, 172, 173), through an Internet-type network (16), to least one facility-related data (111, 112, 121).   17. Method according to any one of the preceding claims, characterized in that it further comprises a command, from the treatment site (15), of an access device, in particular of an access door. Located on the treated site (11, 12).   18. System for delivering performance data of an installation (111, 112, 121) located on a so-called treated site (11, 12), [in particular an elevator, escalator or an automatic garage door], said system comprising: on said treated site (11, 12) - detection means (13) for at least one operating state of said installation (111, 112, 121) among a plurality predefined operating states; Transmission means (13), from the treated site (11, 12) to a processing site (15), through a wireless communication network (14), information relating to said state of detected operation; at the processing site (15); means for receiving (21, 25) said transmitted information; means for determining (23, 31) the performance data of said installation (111, 112, 121), by analyzing the information received by said receiving means (21, 25).