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FI19991727L - Method and apparatus for connecting an incoming call to a computer system already occupied with a traffic session - Google Patents

Method and apparatus for connecting an incoming call to a computer system already occupied with a traffic session

Info

Publication number
FI19991727L
FI19991727L FI991727A FI19991727A FI19991727L FI 19991727 L FI19991727 L FI 19991727L FI 991727 A FI991727 A FI 991727A FI 19991727 A FI19991727 A FI 19991727A FI 19991727 L FI19991727 L FI 19991727L
Authority
FI
Finland
Prior art keywords
computer system
incoming call
system already
already occupied
traffic session
Prior art date
Application number
FI991727A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI19991727A7 (en
Inventor
L George Taylor
A Keith Pirkl
B Ajit Pendse
L Kenneth Keeler
Mojtaba Mirashrafi
Original Assignee
Efusion Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Efusion Inc filed Critical Efusion Inc
Publication of FI19991727A7 publication Critical patent/FI19991727A7/en
Publication of FI19991727L publication Critical patent/FI19991727L/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/126—Interworking of session control protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/129—Details of providing call progress tones or announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Communication Control (AREA)
  • Exchange Systems With Centralized Control (AREA)
FI991727A 1997-02-14 1998-02-03 Method and apparatus for connecting an incoming call to a computer system already occupied with a traffic session FI19991727L (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US80169897A 1997-02-14 1997-02-14
PCT/US1998/001679 WO1998036551A1 (en) 1997-02-14 1998-02-03 Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session

Publications (2)

Publication Number Publication Date
FI19991727A7 FI19991727A7 (en) 1999-08-13
FI19991727L true FI19991727L (en) 1999-08-13

Family

ID=25181825

Family Applications (1)

Application Number Title Priority Date Filing Date
FI991727A FI19991727L (en) 1997-02-14 1998-02-03 Method and apparatus for connecting an incoming call to a computer system already occupied with a traffic session

Country Status (6)

Country Link
EP (1) EP1016262A4 (en)
AU (1) AU6254598A (en)
CA (1) CA2281479C (en)
FI (1) FI19991727L (en)
SE (1) SE9902820L (en)
WO (1) WO1998036551A1 (en)

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US6353611B1 (en) 1995-11-27 2002-03-05 At&T Corp. Call waiting feature for a telephone line connected to the internet
US6343115B1 (en) 1996-02-13 2002-01-29 At&T Corp Method of announcing an internet call
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6343121B1 (en) 1998-06-29 2002-01-29 At&T Corp Selective call waiting service
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6532286B1 (en) 1998-12-23 2003-03-11 At&T Corp. Method and system for processing a telephone call
US6438222B1 (en) 1998-12-23 2002-08-20 At&T Corp. Method and system for processing a telephone call while on-line
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7555110B2 (en) 1999-04-01 2009-06-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
CA2365420A1 (en) 1999-04-01 2000-10-12 Callwave Inc. Method and apparatus for providing expanded telecommunications service
US6587458B1 (en) 1999-08-04 2003-07-01 At&T Corporation Method and apparatus for an internet Caller-ID delivery plus service
US6654431B1 (en) 1999-09-15 2003-11-25 Telcordia Technologies, Inc. Multicarrier personal access communication system
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6252952B1 (en) 1999-12-30 2001-06-26 At&T Corp Personal user network (closed user network) PUN/CUN
US7180889B1 (en) 1999-12-30 2007-02-20 At&T Corp. Personal control of address assignment and greeting options for multiple BRG ports
US6937713B1 (en) 1999-12-30 2005-08-30 At&T Corp. IP call forward profile
US6373817B1 (en) 1999-12-30 2002-04-16 At&T Corp. Chase me system
US6889321B1 (en) 1999-12-30 2005-05-03 At&T Corp. Protected IP telephony calls using encryption
US6687360B2 (en) 1999-12-30 2004-02-03 At&T Corp. Personal IP follow-me service
US7120139B1 (en) 1999-12-30 2006-10-10 At&T Corp. Broadband cable telephony network architecture IP ITN network architecture reference model
US6570855B1 (en) 1999-12-30 2003-05-27 At&T Corp. Automatic call manager traffic gate feature
US7075918B1 (en) 1999-12-30 2006-07-11 At&T Corp. BRG with PBX capabilities
DE10000826A1 (en) 2000-01-12 2001-07-19 Alcatel Sa Methods, service computers, switching center, terminals and program modules for handling incoming telephone calls during an online data network session blocking a subscriber line
US6738461B2 (en) 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
JP4355532B2 (en) * 2003-07-29 2009-11-04 ソフトバンクＢｂ株式会社 Gateway device, extension telephone exchange system, and extension telephone exchange method
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US7940746B2 (en) 2004-08-24 2011-05-10 Comcast Cable Holdings, Llc Method and system for locating a voice over internet protocol (VoIP) device connected to a network
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8005100B2 (en) * 2006-09-21 2011-08-23 Active Control Technology Inc. Network for confined hazardous or other extreme environments
US12143428B2 (en) 2022-11-30 2024-11-12 T-Mobile Usa, Inc. Enabling a wideband codec audio call between a mobile device and a wireless telecommunication network support center

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3315884A1 (en) * 1983-05-02 1984-11-08 Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt Method and circuit arrangement for operating a centrally controlled telecommunication, particularly telephone, switching system
DE69325024D1 (en) * 1992-06-25 1999-06-24 Apropos Technology Inc CALL DISTRIBUTOR
US5434906A (en) * 1993-09-13 1995-07-18 Robinson; Michael J. Method and apparatus for processing an incoming call in a communication system
FI95525C (en) * 1993-11-09 1996-02-12 Icl Data Oy Information system for a telephone exchange
WO1996021308A1 (en) * 1995-01-05 1996-07-11 Ntt Mobile Communications Network Inc. Communication switching system and communication switching method

Also Published As

Publication number Publication date
CA2281479A1 (en) 1998-08-20
SE9902820D0 (en) 1999-07-30
FI19991727A7 (en) 1999-08-13
EP1016262A1 (en) 2000-07-05
SE9902820L (en) 1999-10-13
WO1998036551A1 (en) 1998-08-20
CA2281479C (en) 2002-07-23
EP1016262A4 (en) 2004-09-22
AU6254598A (en) 1998-09-08

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