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EP2571195A4 - METHOD FOR CALCULATING THE USER EXPERIENCE PERCEPTION OF THE QUALITY OF INTEGRATED MONITORED SERVICES IN TELECOMMUNICATIONS OPERATORS - Google Patents

METHOD FOR CALCULATING THE USER EXPERIENCE PERCEPTION OF THE QUALITY OF INTEGRATED MONITORED SERVICES IN TELECOMMUNICATIONS OPERATORS

Info

Publication number
EP2571195A4
EP2571195A4 EP10851321.9A EP10851321A EP2571195A4 EP 2571195 A4 EP2571195 A4 EP 2571195A4 EP 10851321 A EP10851321 A EP 10851321A EP 2571195 A4 EP2571195 A4 EP 2571195A4
Authority
EP
European Patent Office
Prior art keywords
calculating
quality
user experience
telecommunications operators
monitored services
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP10851321.9A
Other languages
German (de)
French (fr)
Other versions
EP2571195A1 (en
Inventor
Sánchez Antonio Cuadra
Rodríguez María Del Mar Cutanda
Antonio Liotta
Vlado Menkovski
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telefonica SA
Original Assignee
Telefonica SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telefonica SA filed Critical Telefonica SA
Publication of EP2571195A1 publication Critical patent/EP2571195A1/en
Publication of EP2571195A4 publication Critical patent/EP2571195A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/14—Network analysis or design
    • H04L41/147—Network analysis or design for predicting network behaviour
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5067—Customer-centric QoS measurements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/80—Responding to QoS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2227—Quality of service monitoring

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
  • Environmental & Geological Engineering (AREA)
EP10851321.9A 2010-05-14 2010-05-14 METHOD FOR CALCULATING THE USER EXPERIENCE PERCEPTION OF THE QUALITY OF INTEGRATED MONITORED SERVICES IN TELECOMMUNICATIONS OPERATORS Withdrawn EP2571195A4 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/ES2010/070324 WO2011141586A1 (en) 2010-05-14 2010-05-14 Method for calculating perception of the user experience of the quality of monitored integrated telecommunications operator services

Publications (2)

Publication Number Publication Date
EP2571195A1 EP2571195A1 (en) 2013-03-20
EP2571195A4 true EP2571195A4 (en) 2014-08-13

Family

ID=44913979

Family Applications (1)

Application Number Title Priority Date Filing Date
EP10851321.9A Withdrawn EP2571195A4 (en) 2010-05-14 2010-05-14 METHOD FOR CALCULATING THE USER EXPERIENCE PERCEPTION OF THE QUALITY OF INTEGRATED MONITORED SERVICES IN TELECOMMUNICATIONS OPERATORS

Country Status (5)

Country Link
US (1) US20130148525A1 (en)
EP (1) EP2571195A4 (en)
AR (1) AR081041A1 (en)
BR (1) BR112012029162A2 (en)
WO (1) WO2011141586A1 (en)

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US9521551B2 (en) 2012-03-22 2016-12-13 The 41St Parameter, Inc. Methods and systems for persistent cross-application mobile device identification
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EP2880619A1 (en) 2012-08-02 2015-06-10 The 41st Parameter, Inc. Systems and methods for accessing records via derivative locators
WO2014078569A1 (en) 2012-11-14 2014-05-22 The 41St Parameter, Inc. Systems and methods of global identification
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WO2014127280A2 (en) * 2013-02-14 2014-08-21 Huawei Technologies Co., Ltd. System and method for network resource allocation considering user experience, satisfaction and operator interest
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US10902327B1 (en) 2013-08-30 2021-01-26 The 41St Parameter, Inc. System and method for device identification and uniqueness
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US10148526B2 (en) 2013-11-20 2018-12-04 International Business Machines Corporation Determining quality of experience for communication sessions
US11888919B2 (en) 2013-11-20 2024-01-30 International Business Machines Corporation Determining quality of experience for communication sessions
US20150373565A1 (en) * 2014-06-20 2015-12-24 Samsung Electronics Co., Ltd. Quality of experience within a context-aware computing environment
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US10091312B1 (en) 2014-10-14 2018-10-02 The 41St Parameter, Inc. Data structures for intelligently resolving deterministic and probabilistic device identifiers to device profiles and/or groups
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EP3182647A1 (en) 2015-12-18 2017-06-21 Telefonica Digital España, S.L.U. A method to perform an out-of-call network quality conditions estimation and computer programs products thereof
US10454989B2 (en) * 2016-02-19 2019-10-22 Verizon Patent And Licensing Inc. Application quality of experience evaluator for enhancing subjective quality of experience
EP3427440A1 (en) * 2016-03-07 2019-01-16 Telefonaktiebolaget LM Ericsson (PUBL) Method and scoring node for estimating a user's quality of experience for a delivered service
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US10158757B2 (en) 2016-07-29 2018-12-18 Genesys Telecommunications Laboratories, Inc. System and method for optimizing contact center resource groups
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CN113052412B (en) * 2019-12-26 2024-08-02 中国移动通信集团陕西有限公司 User perception quantization method, device, computing equipment and computer storage medium
CN111401637B (en) * 2020-03-16 2023-06-16 湖南大学 User experience quality prediction method integrating user behavior and expression data
CN113839906B (en) * 2020-06-08 2022-12-30 华为技术有限公司 Method, device and equipment for determining quality of audio and video stream and readable storage medium
EP4189932A1 (en) * 2020-08-03 2023-06-07 Telefonaktiebolaget LM Ericsson (publ) Correlating network data with instant app feedback for ml-based customer experience management
US20210241147A1 (en) * 2020-11-02 2021-08-05 Beijing More Health Technology Group Co. Ltd. Method and device for predicting pair of similar questions and electronic equipment
CN113115347A (en) * 2021-05-10 2021-07-13 游密科技(深圳)有限公司 Network conference visual quality automatic evaluation method oriented to application sharing service
CN113364621B (en) * 2021-06-04 2022-07-26 浙江大学 Service quality prediction method under service network environment
CN113256022B (en) * 2021-06-16 2023-02-24 广东电网有限责任公司 A method and system for power load forecasting in a station area
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CN115314407B (en) * 2022-08-03 2024-08-02 东南大学 Network game QoE detection method based on network traffic
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CN119095069B (en) * 2023-12-19 2025-06-20 西安凯林斯特网络科技有限公司 A method for optimizing online perception experience based on user perception

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KATRIEN DE MOOR ET AL: "Proposed Framework for Evaluating Quality of Experience in a Mobile, Testbed-oriented Living Lab Setting", MOBILE NETWORKS AND APPLICATIONS, KLUWER ACADEMIC PUBLISHERS, BO, vol. 15, no. 3, 29 January 2010 (2010-01-29), pages 378 - 391, XP019826741, ISSN: 1572-8153 *
See also references of WO2011141586A1 *

Also Published As

Publication number Publication date
AR081041A1 (en) 2012-05-30
BR112012029162A2 (en) 2017-02-21
EP2571195A1 (en) 2013-03-20
WO2011141586A1 (en) 2011-11-17
US20130148525A1 (en) 2013-06-13

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