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EP2391944A4 - SYSTEM CARE FOR COMPUTING DEVICES - Google Patents

SYSTEM CARE FOR COMPUTING DEVICES

Info

Publication number
EP2391944A4
EP2391944A4 EP09843432.7A EP09843432A EP2391944A4 EP 2391944 A4 EP2391944 A4 EP 2391944A4 EP 09843432 A EP09843432 A EP 09843432A EP 2391944 A4 EP2391944 A4 EP 2391944A4
Authority
EP
European Patent Office
Prior art keywords
computing device
system care
computing devices
care
user interface
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP09843432.7A
Other languages
German (de)
French (fr)
Other versions
EP2391944A1 (en
Inventor
Robert Cowie
Tam Dao
Tom Lam
Don Nguyen
Guoxuan Zhang
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Sony Corp
Sony Electronics Inc
Original Assignee
Sony Corp
Sony Electronics Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sony Corp, Sony Electronics Inc filed Critical Sony Corp
Publication of EP2391944A1 publication Critical patent/EP2391944A1/en
Publication of EP2391944A4 publication Critical patent/EP2391944A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Stored Programmes (AREA)

Abstract

A system and methods are provided for providing system care for a computing device. In one embodiment, a process includes detecting one or more operational errors of at least one of a software and hardware function of the computing device by a system care program of the computing device, displaying a system care user interface by the computing device and detecting user selection of the system care user interface. The process may also include determining one or more solutions for the error based on one or more signature profiles of the computing device by the system care program and applying the solution on the computing device by the system care program to correct the one or more errors.
EP09843432.7A 2009-04-13 2009-11-19 SYSTEM CARE FOR COMPUTING DEVICES Withdrawn EP2391944A4 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US16877209P 2009-04-13 2009-04-13
PCT/US2009/006208 WO2010120272A1 (en) 2009-04-13 2009-11-19 System care of computing devices

Publications (2)

Publication Number Publication Date
EP2391944A1 EP2391944A1 (en) 2011-12-07
EP2391944A4 true EP2391944A4 (en) 2013-06-05

Family

ID=42982737

Family Applications (1)

Application Number Title Priority Date Filing Date
EP09843432.7A Withdrawn EP2391944A4 (en) 2009-04-13 2009-11-19 SYSTEM CARE FOR COMPUTING DEVICES

Country Status (3)

Country Link
EP (1) EP2391944A4 (en)
CN (1) CN102341788A (en)
WO (1) WO2010120272A1 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2763547C (en) * 2011-12-20 2018-09-04 Ibm Canada Limited - Ibm Canada Limitee Fix delivery system
US11683184B2 (en) * 2020-11-23 2023-06-20 International Business Machines Corporation Problem management in a user system
CN114218005A (en) * 2021-12-16 2022-03-22 中国建设银行股份有限公司 Equipment fault detection and repair processing method, device and equipment
KR20230118391A (en) * 2022-02-04 2023-08-11 삼성전자주식회사 Electronic apparatus and operating method thereof

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6742141B1 (en) * 1999-05-10 2004-05-25 Handsfree Networks, Inc. System for automated problem detection, diagnosis, and resolution in a software driven system
US20040205034A1 (en) * 2003-03-31 2004-10-14 International Business Machines Corporation Communication between intelligent agents and humans in a distributed system environment
US20050038832A1 (en) * 2003-08-14 2005-02-17 International Business Machines Corporation Application error recovery using solution database
US20050102569A1 (en) * 2003-10-22 2005-05-12 Yuh-Cherng Wu Performing diagnosis in a computer system
US20080172574A1 (en) * 2006-12-30 2008-07-17 Peak8 Partners, Llc Technical support agent and technical support service delivery platform

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6338149B1 (en) * 1998-07-31 2002-01-08 Westinghouse Electric Company Llc Change monitoring system for a computer system
US7263632B2 (en) * 2003-05-07 2007-08-28 Microsoft Corporation Programmatic computer problem diagnosis and resolution and automated reporting and updating of the same
US20050081118A1 (en) * 2003-10-10 2005-04-14 International Business Machines Corporation; System and method of generating trouble tickets to document computer failures
US20060101517A1 (en) * 2004-10-28 2006-05-11 Banzhof Carl E Inventory management-based computer vulnerability resolution system

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6742141B1 (en) * 1999-05-10 2004-05-25 Handsfree Networks, Inc. System for automated problem detection, diagnosis, and resolution in a software driven system
US20040205034A1 (en) * 2003-03-31 2004-10-14 International Business Machines Corporation Communication between intelligent agents and humans in a distributed system environment
US20050038832A1 (en) * 2003-08-14 2005-02-17 International Business Machines Corporation Application error recovery using solution database
US20050102569A1 (en) * 2003-10-22 2005-05-12 Yuh-Cherng Wu Performing diagnosis in a computer system
US20080172574A1 (en) * 2006-12-30 2008-07-17 Peak8 Partners, Llc Technical support agent and technical support service delivery platform

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2010120272A1 *

Also Published As

Publication number Publication date
CN102341788A (en) 2012-02-01
WO2010120272A1 (en) 2010-10-21
EP2391944A1 (en) 2011-12-07

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Legal Events

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PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

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Effective date: 20110901

AK Designated contracting states

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Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK SM TR

DAX Request for extension of the european patent (deleted)
A4 Supplementary search report drawn up and despatched

Effective date: 20130506

RIC1 Information provided on ipc code assigned before grant

Ipc: G06F 11/30 20060101ALI20130426BHEP

Ipc: G06F 11/07 20060101AFI20130426BHEP

STAA Information on the status of an ep patent application or granted ep patent

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18W Application withdrawn

Effective date: 20150402