DE102024117003A1 - Workshop monitoring order for vehicle localization and service monitoring, and workshop monitoring procedure - Google Patents

Abstract

The present invention relates to a workshop monitoring arrangement (1) for vehicle localization and service monitoring, comprising: a) at least one service area network anchor (2) in a service area (7) for communication with at least one vehicle network anchor (3) in a vehicle (4), b) a control unit (5) for controlling the at least one service area network anchor (2) and for communication with the at least one vehicle network anchor (3), c) a data transfer unit (6) coupled to the control unit (5) and configured to transmit the location of the vehicle (4) and/or the service progress to the vehicle owner (10), wherein the workshop monitoring arrangement (1) is configured to track the location of the vehicle (4) in real time and to monitor service progress, the network being configured as a BLE and/or UWB network. The present invention further relates to a workshop monitoring method.

Description

In modern service workshops, the efficiency of vehicle maintenance is a crucial factor for both workshops and vehicle owners. Despite technological advancements in the automotive industry, vehicle owners often face significant challenges when it comes to accessing service. Among the most common problems are unpredictable and lengthy waiting times, as well as a lack of transparency regarding the vehicle's current status during the service process. These waiting times often result from organizational difficulties within the workshop itself, leading to delays and inefficient processes.

Another problem is that vehicle owners often don't receive real-time information about the progress of the service process, which significantly hinders their ability to plan their own time. The lack of coordination between different workshop departments means that workshops cannot optimally utilize their resources, and service progress remains unclear to customers.

Furthermore, vehicles are distributed across different areas of the workshop during the service process. Without precise localization, it is difficult for workshops to track the exact location of vehicles in real time and inform customers about the current status in a timely manner. This lack of transparency negatively impacts both customer satisfaction and workshop efficiency, as workshops are unable to effectively plan and optimize their internal processes.

Overall, the need for a system that provides vehicle owners with an improved overview of service progress, while simultaneously enabling workshops to make their processes more efficient, is clearly evident in the current state of technology.

One object of the present invention can be seen as providing an improved workshop monitoring arrangement for vehicle localization and service monitoring, and an improved workshop monitoring method.

This task is solved by a workshop monitoring arrangement for vehicle localization and service monitoring with the features of claim 1, and by a workshop monitoring method with the features of claim 10.

According to the invention, the following is provided:

A workshop monitoring arrangement for vehicle localization and service monitoring, comprising at least one service area network anchor in a service area for communication with at least one vehicle network anchor in a vehicle; a control unit for controlling the at least one service area network anchor and for communication with the at least one vehicle network anchor; a data transfer unit coupled to the control unit and configured to transmit the location of the vehicle and/or the service progress to the vehicle owner, wherein the workshop monitoring arrangement is configured to track the location of the vehicle in real time and to monitor service progress, wherein the network is configured as a BLE and/or UWB network.

Furthermore, according to the invention, a method for monitoring and localizing vehicles in a workshop is provided by means of a workshop monitoring arrangement, comprising the following steps: S100: providing at least one service area network anchor in a service area of the workshop for communication with at least one vehicle network anchor installed in a vehicle; S200: establishing a communication link between the at least one service area network anchor and the control unit, wherein the control unit controls the communication between the service area network anchor and the vehicle network anchor; S300: tracking the location of the vehicle within the service area in real time by the control unit using the service area network anchor; S400: monitoring the progress of service work on the vehicle by the control unit and continuously updating the service progress; S500: transmitting information about the location of the vehicle and/or the progress of the service work from the control unit to a data transfer device; S600: Sending notifications about the vehicle's location and/or service progress to the vehicle owner via the data transfer facility; S700: Utilizing a BLE and/or UWB network for communication between the service area network anchor and the vehicle network anchor to enable precise vehicle localization.

The workshop monitoring arrangement according to the invention for vehicle localization and service monitoring includes a number of features that work together to optimize the localization and monitoring of vehicles in workshops.

The service area network anchor is a device that is installed within a defined service area and serves to communicate with a corresponding vehicle network anchor.

The anchors use BLE (Bluetooth Low Energy) and/or UWB (Ultra-Wideband) technologies to determine and transmit precise location data of the vehicle within the service area.

Integrating ultra-wideband (UWB) technology into workshop monitoring systems offers not only high localization accuracy but also significant cost advantages, especially when UWB modules are already installed in vehicles. This reduces the need for additional hardware investments for vehicle detection within the workshop. UWB enables centimeter-level localization accuracy and, due to its ability to penetrate physical obstacles, is ideal for use in complex workshop environments. Leveraging the existing UWB infrastructure in vehicles accelerates system implementation and reduces setup costs, while simultaneously improving resource utilization efficiency and operational processes.

Bluetooth Low Energy (BLE) offers significant advantages for workshop monitoring systems, either as a complement to or an alternative to UWB technology, particularly due to its low power consumption and broad compatibility with existing mobile devices. When BLE is already integrated into vehicles, additional cost benefits arise because no further devices need to be installed to ensure continuous communication. This minimizes hardware costs and simplifies the installation process. In workshops where vehicles require continuous monitoring, utilizing pre-installed BLE provides a cost-effective and low-maintenance solution for real-time transmission of information about the vehicle's location and the status of service work. Furthermore, BLE's energy efficiency promotes sustainable operations by minimizing the energy consumption of monitoring systems, resulting in lower operating costs in the long run.

The vehicle network anchor is a device installed in the vehicle that communicates with the service area network anchor. It receives and sends signals to the service area anchor to enable vehicle localization and provide relevant data regarding the vehicle's location and status.

The control unit is responsible for coordinating communication between the network anchors and processing the received data. The control unit manages the operations of the service area network anchor, receives data from the vehicle network anchor, and processes it to monitor the current location and service progress.

The data transfer unit is a device coupled with the control unit and responsible for transmitting location and service progress data to the vehicle owner. It receives information from the control unit and uses communication networks to send this information to the vehicle owner, possibly via a mobile app or web portal.

By using BLE and UWB, it is possible to determine the exact location of the vehicle within the workshop. UWB offers very high accuracy in the centimeter range, which is particularly useful in complex workshop environments where many vehicles are present simultaneously.

The use of network anchors enables continuous communication between the vehicle and the control unit. This results in improved transparency of the service process for the vehicle owner, who can view the status and location of their vehicle at any time.

The ability to accurately locate vehicles and monitor their progress in real time enables more efficient resource planning and utilization in workshops. Service processes can be better coordinated and waiting times minimized.

Providing continuous and transparent information about the service progress and the vehicle's location strengthens customer trust and satisfaction. This can lead to increased customer loyalty and a better service experience.

In summary, the workshop monitoring system combines state-of-the-art technologies with intelligent control and communication mechanisms to overcome the challenges of conventional vehicle service processes and offer significant benefits to both service providers and vehicle owners.

According to a preferred embodiment, the control unit of the workshop monitoring arrangement can have a UWB range configuration to enable precise localization. to enable the vehicle to be used in different workshop zones.

The control unit, equipped with a UWB range configuration, controls the service area network anchor and communicates with the vehicle network anchors. UWB technology is known for its high precision in distance measurement, making it ideal for the exact localization of objects in environments with potentially complex layouts. By adjusting the UWB range, the control unit can adapt the signal transmission characteristics to meet the specific requirements of different workshop zones—for example, wider ranges in large open areas and narrower ranges in densely built-up or interference-prone areas.

The ability to configure the UWB range increases the accuracy of vehicle location tracking, which is particularly beneficial in large or complexly structured workshops. This is crucial for ensuring vehicles can be quickly located and assigned, thus accelerating workflow and increasing efficiency.

Different areas of a workshop may have varying requirements for signal strength and quality. The ability to adjust the UWB range allows the workshop monitoring system to operate effectively in a variety of physical environments, from open spaces to densely packed service areas.

In a workshop environment, where metallic materials and electronic devices are common, UWB technology can be disrupted by other signals. An adjustable range configuration helps minimize such interference by increasing or decreasing the signal strength as needed to ensure clear and interference-free communication.

By adjusting the UWB range, the control unit can save energy and extend the lifespan of the devices by consuming less energy when vehicles are closer or operating in less demanding environments.

The flexible range setting also allows for more effective management of vehicle service and monitoring, resulting in smoother and faster service. This not only improves customer satisfaction through faster service times but also optimizes workflows and increases employee productivity.

In summary, this embodiment offers a significant enhancement to the basic workshop monitoring setup by adding an adaptable UWB range configuration, enabling precise, flexible, and efficient vehicle localization in various workshop environments. This increases operational efficiency and improves overall customer satisfaction.

According to another preferred embodiment, the data transfer device of the workshop monitoring arrangement can be configured to connect to an aftersales system for recording and forwarding service data.

An after-sales system is a platform or system designed to support customer care, maintenance management, warranty processing, and communication after the sale of a product, such as a vehicle. It can include both software and hardware components and is designed to manage all aspects of customer service and after-sales support. Typically, it integrates features such as customer databases, service history, parts management, and often feedback and satisfaction tracking to ensure comprehensive support and long-term customer loyalty.

The data transfer unit in the workshop monitoring system is directly connected to the control unit, which in turn collects data from the network anchors in the service area. This data can include information about the vehicle's location, the progress of service work, and other relevant diagnostic data. The data transfer unit is specifically designed to transmit this information securely and efficiently to the aftersales system, which then processes and stores the data.

Direct connection of the data transfer device to the after-sales system ensures that the transferred data is up-to-date and accurate. This minimizes the risk of data loss or delays that can occur with manual transfer.

The aftersales system can use the collected data to inform customers about their vehicle's status and offer additional services if needed. This significantly improves the customer experience, as customers are always kept up to date. are informed about progress and feel valued.

Automating data collection and transmission enables more efficient use of the workshop's personnel and technical resources. Service staff can concentrate on carrying out repairs instead of having to spend time on administrative tasks.

Access to detailed and timely data allows the aftersales system to better plan and prepare, which is particularly advantageous for complex or time-critical maintenance tasks.

The systematic collection of service data enables the after-sales system to identify patterns and trends that can be used for future business strategies, marketing initiatives, and product improvements.

Furthermore, the detailed recording and transmission of service data to the after-sales system can optimize after-sales support and increase customer satisfaction, ultimately contributing to strengthening customer loyalty and increasing brand loyalty.

According to another preferred embodiment, the data transfer device of the workshop monitoring arrangement can be coupled and/or coupled to a third-party system to generate reports and send notifications according to the service status to the vehicle owner and/or the aftersales system.

A third-party system is a software or hardware system provided by an external organization that offers specific functions or services to complement or extend a company's internal systems. These systems are often tailored to specific industries or applications and offer features beyond those provided by the product manufacturer's original after-sales system.

An after-sales system is typically designed to manage all customer support and maintenance after a purchase and is often directly connected to the manufacturer or service provider. A third-party system, on the other hand, can offer a specialized solution for specific tasks, such as advanced data analytics, customer relationship management, or marketing automation, and is usually independent of the original product or service.

The data transfer unit of the workshop monitoring system plays a central role by processing the collected data (e.g., location data, service progress) and transmitting it to the third-party system. This system analyzes the data and generates reports or notifications, which are then sent to the relevant end users, such as vehicle owners or workshop personnel.

The third-party system can offer additional or specialized functions that go beyond what the internal after-sales system can provide. This allows for more accurate and comprehensive data analysis and more targeted communication.

Automating report generation and notification sending through the third-party system saves time and resources that would otherwise be used for manual tasks.

Regular and accurate notifications about service progress, generated by the third-party system, increase transparency for the customer and strengthen trust in the service.

Third-party systems can often integrate new technologies and standards faster than internal systems. This allows the workshop to stay up-to-date with the latest technology and offer innovative services.

External systems often offer greater scalability and can be easily adapted to growing or changing business requirements without affecting the core systems.

In summary, this embodiment, by coupling the data transfer device with a third-party system, enables advanced and specialized processing of monitoring data, thereby improving the effectiveness of data analysis and communication within workshop monitoring. This leads to more efficient operations and improved customer satisfaction.

According to another preferred embodiment, a digital service key can be provided which can be handed over to an authorized person or the workshop monitoring device to establish a connection between the vehicle and the workshop monitoring device.

A digital service key is a form of digital authorization that contains specific information to authorize and secure access to services and systems. It can be stored on physical devices or in software. It is embedded and includes security features such as encryption to prevent unauthorized access to the vehicle and its associated data. The key can be used both to identify the vehicle and to authenticate service personnel or automated systems. The digital key is designed in accordance with CCC (Car Connectivity Consortium) specifications, specifically at least Release 3.0.

As part of the workshop monitoring procedure, the digital service key is used to enable secure and authorized communication between the vehicle and the workshop monitoring system. The key is provided by the vehicle owner or the workshop itself once the vehicle is registered for service.

The key contains specific data that uniquely identifies the vehicle, enabling the correct assignment of the vehicle to service orders.

The key unlocks the vehicle for specific service actions, based on the permissions contained in the key.

By using encryption techniques, the key secures the transmission of sensitive data between the vehicle and the monitoring system.

The digital service key provides a strong security layer to ensure that only authorized persons and systems have access to vehicle data and service functions. This protects against unauthorized access and potential misuse.

Automating authentication and authorization processes reduces human error and speeds up the service process. The vehicle can be quickly identified and the necessary service work carried out without delays.

The digital service key can be used to store the vehicle owner's specific service preferences, enabling a personalized service experience. This increases customer satisfaction and fosters customer loyalty.

The digital key can be easily transmitted and managed, reducing administrative effort and simplifying handling for staff.

Every transaction and every service authorized with the digital service key can be tracked, providing a clear audit trail and enabling the analysis of service histories if required.

In summary, this implementation, through the use of the digital service key, offers a secure, efficient and customer-oriented method for managing and conducting vehicle service processes, improving both operational safety and customer satisfaction.

According to another preferred embodiment, the control unit of the workshop monitoring arrangement can be configured to calculate an estimate of the service time before the service, based on the number of waiting vehicles and the average service time.

The control unit, which can act as a checkpoint in the workshop monitoring system, uses algorithms to calculate the expected service time for each vehicle. This calculation is performed before the actual service begins to enable efficient planning and resource allocation. The control unit collects data on the number of vehicles currently in the queue, as well as historical data on the average time required for similar services. This information is then analyzed to generate a realistic estimate of the service time for each vehicle.

Pre-calculating service times allows for better planning of workshop staff and more effective management of tool and material availability. This leads to smoother operations and minimizes downtime and overbooking.

By accurately estimating service time, the workshop can inform vehicle owners of realistic waiting times, which increases customer satisfaction and trust in the service.

The ability to precisely plan service times minimizes delays and optimizes workshop throughput. This leads to faster processing of service orders and increased overall workshop efficiency.

Prior assessments and optimized planning can reduce unnecessary waiting times for customers, thus improving the overall service experience.

Using historical data to predict service times allows the workshop to identify patterns and trends that can be used to further optimize service processes.

In summary, this implementation, through the prior calculation of service time, enables more efficient planning and utilization of workshop resources, improves communication with vehicle owners, and increases the efficiency of the service process. These features contribute significantly to optimizing operational processes while simultaneously increasing customer satisfaction.

According to another preferred embodiment, the workshop monitoring arrangement can be configured to continuously monitor the position of the vehicle as soon as it enters the service area and to send notifications to the aftersales system and/or the vehicle owner when individual service points are completed.

The control unit of the workshop monitoring system uses the installed service area network anchors and vehicle network anchors to determine the precise location of each vehicle in real time. The position information is continuously updated and processed to provide an up-to-date picture of the vehicle's location within the service area at all times.

In parallel, the data transfer unit is connected to the aftersales system and is responsible for monitoring the status and progress of the service. When certain service milestones are reached—for example, the completion of a diagnosis or a repair—the system automatically generates a notification. This notification can be sent either directly to the aftersales system for further processing and/or directly to the vehicle owner for informational purposes.

Continuous monitoring and immediate reporting of the vehicle's status improves the transparency of the entire service process. Vehicle owners are always well-informed about their vehicle's status, leading to increased customer satisfaction.

Continuous monitoring allows for the rapid detection and response to changes in the vehicle's condition or the planned service schedule. This enables the workshop to act proactively, rather than waiting for customer complaints or subsequent corrections.

Precise monitoring enables better allocation of workshop resources based on the actual needs and progress of vehicles in the service area. This leads to more efficient use of personnel and equipment and reduces waiting times.

Automatic notifications about the completion of service points ensure that all subsequent steps can be initiated promptly, improving the overall quality and speed of the service.

The collected data on the vehicle location and the progress of the service work can be used for further analysis to identify optimization potential in the service process and to improve future procedures.

In summary, this implementation offers improved control and efficiency in the service process through continuous monitoring and immediate notification functions, leading to higher customer satisfaction and optimized operations.

According to another preferred embodiment, the service area can include different zones such as entrance, service and exit zones to allow for a clear separation of the service stations and precise localization of the vehicle.

• Eingangszone: Hier werden die Fahrzeuge bei der Ankunft erfasst und initial diagnostiziert. Dies ist oft der Punkt, an dem der digitale Service-Schlüssel aktiviert und die Fahrzeug-Netzwerk-Anker mit der Steuereinrichtung synchronisiert werden.

The workshop monitoring system uses zoning to ensure efficient vehicle control and monitoring. Each zone is designated for specific activities:

• Entry zone: Here, vehicles are registered upon arrival and undergo initial diagnostics. This is often the point at which the digital service key is activated and the vehicle network anchors are synchronized with the control unit.

Service zone(s): These are the areas where the actual maintenance and repair work takes place. The division into multiple service zones can be based on different service requirements such as mechanical, electrical, paintwork, etc.

Completion zone: Here, final checks and preparations for returning the vehicle to the customer are carried out. The exact position of each vehicle is monitored to ensure that all necessary work is completed.

The control unit and the data transfer unit work closely together to maintain the status to track the location of each vehicle in real time and to capture and transmit relevant information about the progress of the service.

The clear separation of zones enables a systematic and orderly handling of service processes. Each zone is specifically designed for certain tasks, which increases efficiency and simplifies management.

The targeted division into different zones allows for better use of the available space in the workshop. This enables more vehicles to be processed simultaneously, increasing capacity and throughput.

Precise vehicle localization within defined zones facilitates the quick identification and assignment of vehicles to the corresponding service tasks. This reduces customer waiting times and increases satisfaction.

Monitoring each zone improves security within the workshop, as access to specific areas can be controlled and monitored. This protects both vehicles and employees.

The clear zoning facilitates communication within the workshop. Staff can be quickly informed about the current location and condition of the vehicles, which improves internal coordination and information exchange.

In summary, this implementation of a zone-based service area organization offers improved efficiency, safety, and customer satisfaction. The structured environment significantly facilitates the management, monitoring, and execution of service processes, ensuring smooth and efficient workshop operations.

According to another preferred embodiment, a termination zone of the workshop monitoring arrangement can include a specific parking zone for the vehicle owner to pick up the vehicle, with the exact position of the vehicle being reported to the vehicle owner.

Within the workshop monitoring system, the completion zone is specifically designed to manage the end of the service process. After all necessary service work on the vehicle has been completed, the vehicle is driven into this designated parking zone. The exact position of each vehicle within this zone is continuously recorded using networked monitoring technology.

The data transfer unit plays a central role here, communicating the exact location of the vehicle and its completion status in real time to the aftersales system and/or directly to the vehicle owner. This enables precise and efficient handling of the vehicle handover to the customer.

The designated parking zone for vehicle pick-up minimizes confusion and waiting times for the customer at the end of the service process. Customers receive precise information about their vehicle's location, simplifying the pick-up process and improving the customer experience.

The clear separation of the finishing zone from other work areas enables systematic control of vehicle flow within the workshop. This helps to avoid congestion and unnecessary delays, and improves overall operational efficiency.

Precise monitoring of vehicle positions in the transfer zone ensures that each vehicle is correctly positioned and can be safely handed over. This reduces the risk of damage or vehicle mix-ups.

The targeted use of a specific zone for collection optimizes the use of space within the workshop and also enables better planning and use of the infrastructure.

Automatic notification of the vehicle owner regarding the location and status of the vehicle reduces the need for manual intervention and communication tasks by staff, thus reducing workload and eliminating potential sources of error.

In summary, this embodiment, by implementing a specific vehicle pick-up zone within the workshop monitoring arrangement, offers a structured and efficient method for improving the end of the service process. This organization increases customer satisfaction, optimizes operational flow, and ensures that vehicle handover to customers is smooth and safe.

According to another preferred embodiment, the workshop monitoring arrangement can be configured to generate a report and/or an invoice after completion of the service, and to send to the aftersales system and/or directly to the vehicle owner.

The vehicle could be, for example, a car, a truck, a bus, a motorcycle, an airplane or a ship.

The present invention will be explained in more detail below with reference to the exemplary embodiments shown in the schematic figures of the drawings.

• 1 zeigt ein schematisches Blockdiagramm einer Ausführungsform der erfindungsgemäßen Werkstattüberwachungsanordnung.
• 2 zeigt eine schematische Ansicht einer Ausführungsform einer erfindungsgemäßen Werkstattüberwachungsanordnung.
• 3 zeigt ein schematisches Ablaufdiagramm einer Ausführungsform eines erfindungsgemäßen Werkstattüberwachungsverfahrens.
• 4 zeigt ein schematisches Ablaufdiagramm eines beispielhaften Service eines Fahrzeuges.

Brief description of the drawings:

• 1 shows a schematic block diagram of an embodiment of the workshop monitoring arrangement according to the invention.
• 2 shows a schematic view of an embodiment of a workshop monitoring arrangement according to the invention.
• 3 shows a schematic flowchart of an embodiment of a workshop monitoring method according to the invention.
• 4 shows a schematic flowchart of an example vehicle service.

Where appropriate, the described designs and further training courses can be combined in any way.

Further possible embodiments, developments and implementations of the invention could also include combinations of features of the invention described previously or subsequently with regard to the exemplary embodiments that are not explicitly mentioned.

The accompanying drawings are intended to provide a further understanding of the embodiments of the invention. They illustrate embodiments and, in conjunction with the description, serve to explain the principles and concepts of the invention.

Other embodiments and many of the advantages mentioned could be seen in the drawings.

The elements in the drawings are not necessarily shown to scale. Identical reference symbols denote identical or similarly functioning components.

1 shows a schematic block diagram of an embodiment of the workshop monitoring arrangement 1 according to the invention, and 2 shows a schematic view of an embodiment of a workshop monitoring arrangement according to the invention 1.

The workshop monitoring arrangement 1 for vehicle localization and service monitoring includes features for improving communication and monitoring within workshops. The workshop monitoring arrangement 1 includes at least one service area network anchor 2 in a service area 7, which is designed to communicate with at least one vehicle network anchor 3 in a vehicle 4. A control unit 5 controls the service area network anchor(s) 2 and communicates with the vehicle network anchor(s) 3. A data transfer device 6 coupled to the control unit 5 is configured to transmit the location of the vehicle 4 and/or the progress of the service work to the vehicle owner 10. The entire workshop monitoring arrangement 1 is configured to track the location of the vehicle 4 in real time and monitor the progress of the service work using a BLE and/or UWB network.

The control unit 5 can have a UWB range configuration that enables precise localization of the vehicle 4 in different zones 11, 12, and 13 of the service area 7. This function is particularly advantageous for ensuring accurate location in differently structured workshop areas.

Furthermore, the data transfer device 6 can be configured to establish a connection with an after-sales system 8 to collect and transmit service data. This connection enables the efficient transmission of data that is essential for tracking and managing customer service after the vehicle purchase.

The data transfer device 6 can also be coupled with a third-party system 9, which is used to generate reports and send notifications according to the service status to the vehicle owner 10 and/or the after-sales system 8. This extension offers the possibility of using specialized services for data analysis and customer communication.

Additionally, a digital service key may be provided, which is handed over to an authorized person or the workshop monitoring device 1 to establish a secure and authorized connection between vehicle 4 and workshop monitoring device 1. This key serves to ensure the authenticity and security of the data transmission.

The control unit 5 can also be designed in such a way that it performs an estimate of the service time before the service based on the The number of waiting vehicles and/or the average service time are calculated. This functionality enables improved planning and efficiency of workshop operations.

The workshop monitoring system 1 can also continuously monitor the position of the vehicle 4 as soon as it enters the service area 7 and send notifications to the aftersales system 8 and/or the vehicle owner 10 when individual service points are completed. This continuous monitoring significantly improves transparency and customer satisfaction.

Furthermore, the service area can comprise seven different zones, such as an entry zone (11), a service zone (12), and a completion zone (13), which allow for a clear separation of the service stations and precise localization of the vehicle (4). This zonal division supports a systematic handling of the service process.

Finally, a specific parking zone can be provided in the end zone 13, designed for the collection of vehicle 4 by the vehicle owner 10, the exact position of vehicle 4 being communicated to the vehicle owner 10 by the workshop monitoring order 1. This specific workshop monitoring order 1 facilitates the organization and transfer of vehicle 4 after completion of the service work.

• S100: Bereitstellen von mindestens einem Servicebereich-Netzwerk-Anker 2 in einem Servicebereich 7 der Werkstatt zur Kommunikation mit mindestens einem Fahrzeug-Netzwerk-Anker 3, der in einem Fahrzeug 4 installiert ist.
• S200: Einrichten einer Kommunikationsverbindung zwischen dem mindestens einen Servicebereich-Netzwerk-Anker 2 und der Steuereinrichtung 5, wobei die Steuereinrichtung 5 die Kommunikation zwischen dem Servicebereich-Netzwerk-Anker 2 und dem Fahrzeug-Netzwerk-Anker 3 steuert.
• S300: Verfolgen des Standorts des Fahrzeugs 4 innerhalb des Servicebereichs 7 in Echtzeit durch die Steuereinrichtung 5 mittels des Servicebereich-Netzwerk-Ankers 2.
• S400: Überwachen des Fortschritts von Servicearbeiten am Fahrzeug 4 durch die Steuereinrichtung 5 und fortlaufende Aktualisierung des Servicefortschritts.
• S500: Übertragen von Informationen über den Standort des Fahrzeugs 4 und/oder den Fortschritt der Servicearbeiten von der Steuereinrichtung 5 an eine Datentransfereinrichtung 6.
• S600: Senden von Benachrichtigungen über den Standort des Fahrzeugs 4 und/oder den Servicefortschritt an den Fahrzeugbesitzer 10 durch die Datentransfereinrichtung 6.
• S700: Nutzen eines BLE- und/oder UWB-Netzwerks für die Kommunikation zwischen dem Servicebereich-Netzwerk-Anker 2 und dem Fahrzeug-Netzwerk-Anker 3, um eine präzise Lokalisierung des Fahrzeugs 4 zu ermöglichen.

3 Figure 1 shows a schematic flowchart of an embodiment of a workshop monitoring method according to the invention. The workshop monitoring method comprises the following steps:

• S100: Provision of at least one service area network anchor 2 in a service area 7 of the workshop for communication with at least one vehicle network anchor 3 installed in a vehicle 4.
• S200: Establishing a communication link between the at least one service area network anchor 2 and the control unit 5, wherein the control unit 5 controls the communication between the service area network anchor 2 and the vehicle network anchor 3.
• S300: Tracking the location of vehicle 4 within service area 7 in real time by the control unit 5 using service area network anchor 2.
• S400: Monitoring the progress of service work on vehicle 4 by the control unit 5 and continuous updating of the service progress.
• S500: Transferring information about the location of the vehicle 4 and/or the progress of the service work from the control unit 5 to a data transfer unit 6.
• S600: Sending notifications about the location of the vehicle 4 and/or the service progress to the vehicle owner 10 via the data transfer device 6.
• S700: Utilizing a BLE and/or UWB network for communication between the service area network anchor 2 and the vehicle network anchor 3 to enable precise localization of the vehicle 4.

This workshop monitoring procedure enables improved monitoring and more precise control of the service process, increases transparency for the vehicle owner and improves the efficiency of workshop operations.

• A100: Ankunft und Registrierung Bei der Ankunft in der Werkstatt fährt der Fahrzeugbesitzer 4 sein Fahrzeug 4 in die Eingangszone 11. Hier wird sein Fahrzeug 4 automatisch erkannt und identifiziert, indem der im Fahrzeug 4 installierte Fahrzeug-Netzwerk-Anker 3 mit einem Servicebereich-Netzwerk-Anker 2 in der Eingangszone 11 kommuniziert. Die Steuereinrichtung 5 registriert das Fahrzeug 4 im System und ordnet es einem spezifischen Serviceauftrag zu. Der Fahrzeugbesitzer 10 erhält eine Bestätigung über den erfolgreichen Check-in seines Fahrzeugs 4 direkt auf sein Smartphone gesendet.
• A200: Diagnose und Servicezuweisung Sobald das Fahrzeug 4 registriert ist, wird es zur Diagnose weitergeleitet. In dieser Phase ermittelt die Steuereinrichtung 5 den genauen Standort des Fahrzeugs 4 in der Werkstatt und leitet die relevanten Informationen zur Diagnosestation weiter. Auf Basis der automatisierten Erstdiagnose plant die Steuereinrichtung 5 die notwendigen Servicearbeiten und teilt das Fahrzeug 4 einer entsprechenden Servicezone 12 zu.
• A300: Serviceausführung In der Servicezone 12 kommuniziert der Fahrzeug-Netzwerk-Anker 3 weiterhin mit dem Servicebereich-Netzwerk-Anker 2, wodurch die Steuereinrichtung 5 ständig über den Fortschritt der Servicearbeiten informiert bleibt. Jeder Schritt wird in Echtzeit überwacht, und der Fahrzeugbesitzer 10 kann den Fortschritt über eine App auf seinem Smartphone verfolgen. Änderungen im Serviceprozess oder zusätzlich identifizierte Reparaturbedarfe werden ihm sofort gemeldet, und er kann zusätzliche Serviceleistungen genehmigen oder ablehnen.
• A400: Abschluss und Abholung Nach Abschluss der Servicearbeiten wird das Fahrzeug 4 zur Abschlusszone 13 geleitet. Diese Abschlusszone 13 dient dazu, die finalen Überprüfungen durchzuführen und das Fahrzeug 4 für die Übergabe vorzubereiten. Die genaue Position des Fahrzeugs 4 wird dem Fahrzeugbesitzer 10 mitgeteilt, sodass er weiß, wo er sein Fahrzeug 4 abholen kann. Gleichzeitig wird die Fertigstellung des Services bestätigt, und eine detaillierte Rechnung sowie ein Servicebericht werden über die Datentransfereinrichtung 6 an das Smartphone des Fahrzeugbesitzers 4 gesendet.
• A500: Feedback und Nachverfolgung Nach der Abholung seines Fahrzeugs 4 wird der Fahrzeugbesitzer 10 gebeten, Feedback zu seinem Serviceerlebnis zu geben, was über das Aftersales-System 8 erfasst wird. Die gesammelten Daten helfen der Werkstatt, den Service kontinuierlich zu verbessern und kundenorientierter zu gestalten.

4 Figure 1 shows a schematic flowchart of an exemplary service procedure for a vehicle 4. The vehicle owner 10 brings his vehicle 4 to a service workshop equipped with the workshop monitoring device 1 according to the invention. The service process could proceed as follows:

• A100: Arrival and Registration Upon arrival at the workshop, the vehicle owner 4 drives their vehicle 4 into entry zone 11. Here, their vehicle 4 is automatically recognized and identified by the vehicle network anchor 3 installed in the vehicle 4 communicating with a service area network anchor 2 in entry zone 11. The control unit 5 registers the vehicle 4 in the system and assigns it to a specific service order. The vehicle owner 10 receives confirmation of the successful check-in of their vehicle 4 directly on their smartphone.
• A200: Diagnosis and Service Assignment Once vehicle 4 is registered, it is forwarded for diagnosis. During this phase, control unit 5 determines the exact location of vehicle 4 in the workshop and forwards the relevant information to the diagnostic station. Based on the automated initial diagnosis, control unit 5 plans the necessary service work and assigns vehicle 4 to a corresponding service zone 12.
• A300: Service execution In service zone 12, the vehicle network anchor 3 continues to communicate with the service vice area network anchor 2, which keeps the control unit 5 constantly informed about the progress of the service work. Every step is monitored in real time, and the vehicle owner 10 can track the progress via an app on their smartphone. Changes in the service process or additionally identified repair needs are immediately reported to them, and they can approve or reject additional services.
• A400: Completion and Collection. After completion of the service work, vehicle 4 is directed to completion zone 13. This zone is used to carry out final checks and prepare vehicle 4 for handover. The exact location of vehicle 4 is communicated to the vehicle owner 10, so they know where to collect their vehicle 4. At the same time, the completion of the service is confirmed, and a detailed invoice and service report are sent to the vehicle owner's smartphone via data transfer device 6.
• A500: Feedback and Follow-up After collecting their vehicle 4, the vehicle owner 10 is asked to provide feedback on their service experience, which is recorded via the aftersales system 8. The collected data helps the workshop to continuously improve the service and make it more customer-oriented.

In this scenario, the workshop monitoring setup 1 enables a seamless, efficient, and transparent service experience, significantly improving both workshop efficiency and customer satisfaction. The use of BLE and UWB technology ensures precise localization and communication, enhancing both the quality and speed of service.

Reference symbol list

1

Workshop monitoring order

2

Service area network anchor

3

Vehicle network anchor

4

vehicle

5

Control unit

6

Data transfer facility

7

Service area

8

Aftersales system

9

Third-party system

10

Vehicle owner

S100

Procedure step

S200

Procedure step

S300

Procedure step

S400

Procedure step

S500

Procedure step

S600

Procedure step

S700

Procedure step

A100

Procedure step

A200

Procedure step

A300

Procedure step

A400

Procedure step

A500

Procedure step

Claims (10)

Workshop monitoring arrangement (1) for vehicle localization and service monitoring, comprising: a) at least one service area network anchor (2) in a service area (7) for communication with at least one vehicle network anchor (3) in a vehicle (4), b) a control unit (5) for controlling the at least one service area network anchor (2) and for communication with the at least one vehicle network anchor (3), c) a data transfer unit (6) coupled to the control unit (5) and configured to transmit the location of the vehicle (4) and/or the service progress to the vehicle owner (10), whereby the workshop monitoring arrangement (1) is configured to track the location of the vehicle (4) in real time and to monitor service progress, whereby the network is configured as a BLE and/or UWB network. Workshop monitoring order (1) according to Claim 1 , characterized in that the control unit (5) has a UWB range configuration to enable accurate localization of the vehicle (4) in different zones (11; 12; 13) of the service area (7). Workshop monitoring order (1) according to Claim 1 , characterized in that the data transfer device (6) is designed for connection to an after-sales system (8) for the recording and transmission of service data. Workshop monitoring arrangement (1) according to one of the preceding claims, characterized in that the data transfer device (6) is connected to a third-party system (9) is coupled and/or can be coupled to generate reports and send notifications according to the service status to the vehicle owner (10) and/or the aftersales system (8). Workshop monitoring arrangement (1) according to one of the preceding claims, characterized in that a digital service key is provided which can be handed over to an authorized person or the workshop monitoring arrangement (1) in order to establish a connection between vehicle (4) and workshop monitoring arrangement (1). Workshop monitoring arrangement (1) according to one of the preceding claims, characterized in that the control device (5) is configured to calculate an estimate of the service time before the service based on the number of waiting vehicles (4) and/or the average service time. Workshop monitoring arrangement (1) according to one of the preceding claims, characterized in that the workshop monitoring arrangement (1) is configured to continuously monitor the position of the vehicle (4) as soon as it enters the service area (7) and to send notifications to the aftersales system (8) and/or the vehicle owner (10) when individual service points are completed. Workshop monitoring arrangement (1) according to one of the preceding claims, characterized in that the service area (7) comprises different zones (11; 12; 13), in particular an entrance zone (11), a service zone (12) and a closing zone (13), to enable a clear separation of the service stations and the precise localization of the vehicle (4). Workshop monitoring order (1) according to Claim 8 , characterized in that the closing zone (13) includes a specific parking zone for the collection of the vehicle (4) by the vehicle owner (10), wherein the exact position of the vehicle (4) is reported to the vehicle owner (10) by the workshop monitoring order (1). Workshop monitoring procedure for monitoring and locating vehicles (4) in a workshop, comprising the following steps: S100: Deploying at least one service area network anchor (2) in a service area (7) of the workshop for communication with at least one vehicle network anchor (3) installed in a vehicle (4); S200: Establishing a communication link between the at least one service area network anchor (2) and the control unit (5), wherein the control unit (5) manages the communication between the service area network anchor (2) and the vehicle network anchor (3); S300: Tracking the location of the vehicle within the service area (7) in real time by the control unit (5) using the service area network anchor (2); S400: Monitoring the progress of service work on the vehicle by the control unit (5) and continuously updating the service progress; S500: Transmitting information about the vehicle's location and/or the progress of service work from the control unit (5) to a data transfer unit (6); S600: Sending notifications about the vehicle's location and/or the service progress to the vehicle owner (10) via the data transfer unit (6); S700: Utilizing a BLE and/or UWB network for communication between the service area network anchor (2) and the vehicle network anchor (3) to enable precise localization of the vehicle (4).