DE10044243A1 - Communication system with telecommunications and Internet services and a method for operating such a communication system - Google Patents

Abstract

The invention relates to a communication system (10) with telecommunication and Internet communication services and a method for operating such a communication system (10). A switching device (12) is connected to an Internet communication network (16) and a telecommunication network (14). The switching device (12) provides telecommunications and Internet services to a subscriber via a subscriber line (18). In the case of an incoming call, the switching device (12) transmits data to the called subscriber using these Internet services while Internet services are activated for the subscriber. This data contains information about the incoming call. With the help of a filter program (24), based on the transmitted data, depending on the parameters of the filter program (24) previously set by the subscriber, an automatic decision is made about the further processing of the call.

Description

The invention relates to a communication system with telecommunications communication and internet services. An intermediary tion is with an internet communication network and a tele communication network and transfers to a subscriber a subscriber line telecommunications and Internet services ready. The switching device transmits at activated Internet services to the subscriber when an incoming call with the help of these Internet services data, the Infor contain information about the incoming call.

The invention further relates to a method in which one Participants via a subscriber line through an operator lungseinrichtung with an Internet and a Telekom communication network is connected, telecommunications and inter net services are provided. The called party will also be activated with an incoming internet service menden call by the switching center with the help of this Internet services transmit data that provides information about the incoming call included.

Solutions are used in the communication systems used up to now known that allow a called subscriber, the sen telecommunication connection through a data connection, z. B. is occupied by an Internet data connection, the Ver to transmit a request from a calling subscriber. So is a solution from Siemens AG known to an In ternetter terminal, e.g. B. a personal computer, at an incoming menden call data transmitted by a on this Inter program module processed at the terminal and the participant, e.g. B. on a display image on an Show unit of the internet terminal, above the present one  Call request informed. This solution is also called Call Waiting on Internet Busy. Thereby the called subscribers the options "accept call", "call forward "or" reject call "offered. It is not possible to handle incoming calls selectively. So is it z. B. not possible to only redirect certain calls or the called party about incoming calls from before agreed to inform called participants. Everyone arrives The requested subscriber is automatically informed of the connection request displayed on the table.

The object of the invention is a communication system and specify a procedure in which it is possible for the commu comfort and communication efficiency fibers.

This task is performed for a communication system by the Features of claim 1 and for a method by Features of claim 13 solved. Advantageous further training gen are specified in the dependent claims.

With the help of a communication system with the characteristics of Claim 1, it is possible that a called subscriber Internet services still activated for calling subscribers is achievable. With the help of a filter program is on hand the data transmitted by a switching device automatically via the caller via the calling subscriber act of the call decided. It is therefore possible that the incoming calls without intervention of the called subscriber in treated individually. The called party will not disturbed by every incoming call. By default The called party can determine the filter parameters which incoming calls he personally informs about becomes. The rest of the incoming calls are continued incoming calls are automatically handled by the filter program without the called party arriving via the the call is informed. This not only improves communication efficiency  improved, but also communication Comfort.

It is advantageous that the filter program the incoming Automatically rejects the call depending on the preset parameters, automatically accepts, automatically to another participant redirects or redirects the called party automatically informed about the incoming call. Thus ver There are various options that the filter program Select manually using the preset parameters can. These options offer the called subscriber wide range of functions for further processing of incoming calls. With the help of the called party Presettable parameters can thus be processed further be decided individually and automatically.

In a further advantageous embodiment of the invention are transmitted with the help of a database based on the th data, e.g. B. the number of the calling subscriber, white Other data determined, at least the name of the calling Affect participant. This ensures that the called information with the help of relevant data via the calling subscriber. This data can e.g. B. also contain image data, in particular an image of the ru participant.

In a further development of the invention using a Data channel of the communication network further data to concern at least the name of the calling subscriber with whom Call to the exchange and then partially transfer subscriber line of the called subscriber. The fil Further data are thus available in the program ne clear identification of the calling subscriber enables union. Especially for telephone systems from companies that the company's number, but not the extension of the calling subscriber is through the transmission  this additional data the possibility of a new identification of the calling subscriber.

It is also advantageous that the transmitted and / or ermit data of the calling subscriber to the called subscriber always be displayed on a display unit. The called The subscriber thus receives information about the calling part participants. Based on this information, the called part can using the parameters to be preset, whether the filter program on the further processing of the call should decide automatically, or whether he should continue action of the call decides personally.

In a further embodiment of the invention, the ge called subscribers accept the call and with the calling part with the help of voice data transmission from Inter communicate net services. This ensures that the groove Internet services are not interrupted and / or that the Internet services immediately after the voice data are activated again. During voice transmission can also use the activated Internet services via further calls from the calling subscriber to the called party Participants are transferred.

There is also the possibility that the called party always accepts the call, but with the switching device shares that he made the call with the help of another communica tion terminal, z. B. with the help of a telephone would like to. The switching device then interrupts the Internet services data transmission and sends a call to Subscriber connection of the called subscriber. The called The subscriber can then use the additional com accept communication devices. The called party thus also has the option of calling with the help of commu nication facilities that he usually has to accept take calls used.  

In a further advantageous embodiment of the invention dung builds the filter program depending on the preset filter parameters automatically connect to the ru find subscriber, whereby the calling subscriber auto a voice message is transmitted automatically. The to transmit Telephoning voice messages can depend on the previous ones provided filter parameters from several possible speech melters selected. This ensures that for everyone calling participants individually a suitable voice message can be selected. So can also call for individual Individual voice messages are sent to participants, whose information is intended only for this participant.

It is by a method with the features of claim 13 possible that depends on the further processing of a call from the parameters previously set by the participant a filter program is automatically decided. Thereby not only is communication efficiency improved, son also the communication comfort. So a called Participants by setting these parameters even during his subscriber line through activated Internet services is busy to automatically redirect the call, to automatically drop reject or accept the call. So the called part is subscriber for calling subscribers even when Inter net services available.

Further features and advantages of the invention result from the following description, which in connection with the at attached drawings the invention on the basis of Ausfüh tion examples explained in more detail. Show it:

Fig. Stems 1 the schematic construction of a Kommunikationssy, wherein terminals which are connected to a parti meran circuit, connectable by means of a switching center connected to a telecommunication network and an Internet communication network,

Fig. 2 is a flowchart in which the call acceptance at Akti fourth Internet services in the prior art shows ge, and

Fig. 3 is a flowchart for the automatic further processing of incoming calls according to the invention.

In Fig. 1 is a block diagram of a communication system 10 is shown, in which terminals 20 , 22 , which are connected to egg nem subscriber line 18 , using a switching device, for. B. a switching center 12 , with a telecommunications network 14 and an Internet communication network 16 can be connected. At the subscriber circuit 18 , a phone 22 and a personal computer 20 are closed. But there are also other devices, such as. B. answering machine, fax machines and Internet terminals, can be connected to the subscriber line 18 . With the help of the switching center 12 a personal computer 20 connected to the subscriber line 18 can be connected to the Internet communication network 16 . Internet services are thus available to the subscriber, which they can activate by establishing a connection.

When Internet services are activated, the subscriber line 18 is busy, so that incoming calls cannot be put through to the subscriber line 18 by the switching center. When a calling subscriber calls, the switching center 12 also transmits the calling subscriber's number. In the event of such a connection request and in the case of fourth Internet services of the subscriber line 18 , the switching center 12 adds further data to the Internet data which are evaluated by a program in the personal computer 20 . With the help of this data, the switching center 12 informs the called subscriber that there is a connection request from a calling subscriber. It also transmits the calling party's number. The data transmitted by the switching center 12 can also contain further information about the calling subscriber, such as, for. B. the name of the calling subscriber. Such data can e.g. B. from the calling subscriber with the help of the data channel of the communication network 14 to the switching center 12 are transmitted.

With the help of the data transmitted by the switching center 12 , a program ter 24 processed in the personal computer 20 can automatically decide on the further processing of the call, depending on the parameters of the filter program 24 previously set by the subscriber. With the help of these parameters, the called subscriber can determine the further handling of calls from possible calling subscribers for the case in which his subscriber connection is occupied by the use of Internet services. However, the function of the filter program 24 can also be used for non-activated Internet services for the automatic further processing of calls, since the number of the calling subscriber is transmitted by the switching center 12 when the call is made to the subscriber 18 . The called subscriber can also group potential calling subscribers into groups to which he assigns a common parameter for the further processing of their calls.

The filter program 24 can automatically reject the call in accordance with the preset parameters, automatically accept it, automatically forward it to a further subscriber connection or automatically inform the called subscriber of the incoming call. The called subscriber can also assign a potential calling subscriber or a potential call to the subscriber group several parameters which are dependent on further parameters, such as, for. B. the time of day, are automatically selected by the filter program 24 . So it is z. B. possible that the called subscriber is automatically informed by the filter program 24 about calls from business partners during his business hours, but in the case of calls from business partners outside of his business hours, these calls are automatically accepted by the filter program 24 and the business partner is informed that he is outside calls the business hours that his call has been registered and that the called subscriber will contact him immediately, but at the latest during his next business hours.

But it is also possible to continue processing the incoming call using other parameters, such as. B. the turnover of the calling subscriber or other commercial data len, to automatically decide on the further processing of the call. Such data can e.g. B. with the help of a database that is stored in the personal computer 20 can be determined. In the event that the called subscriber is automatically informed of the incoming call, the called subscriber can access all available data about the calling subscriber on a display unit (not shown), e.g. B. on a screen, the personal computer 20 who the. Instead of the personal computer 20 , however, a videophone or an internet terminal can also be used. If the called subscriber is informed about the incoming call, he still has the option of selecting whether he wants to accept the call on the personal computer 20 and with which the subscriber communicates using voice data transmission from the Internet services, or whether he accepts the call Internet services deactivated and communicated with the calling subscriber using the telephone 22 .

In Fig. 2, a flowchart is shown in which the call acceptance is shown with activated Internet services in the prior art. The process is started in step S10. In step S12, a connection between the subscriber circuit 18 and the Internet communication network 16 is established using the switching center 12 . Internet services are activated. The switching center 12 then receives the connection request of a calling subscriber from the telecommunications network 14 . The exchange 12 receives the call number of the calling subscriber and transmits this data to the subscriber line 18th The call number is received and evaluated by a program module (not shown) in the personal computer 20 . Thereupon the subscriber on the display unit of the personal computer 20 is shown that a connection request from the subscriber with the displayed telephone number is present.

In step S16, the subscriber has the option of rejecting the call. If the subscriber rejects the call in step S16, the Internet services remain activated and the switching center 12 informs the calling subscriber that the subscriber line 18 is busy. The process in step S32 is then ended. If the subscriber does not reject the call in step S16, he has the option of accepting the call via the Internet communication network 16 . If he accepts the call via the Internet communication network 16 , the previous data stream via the Internet communication network 16 is interrupted in step S22 and then voice data is transmitted via the internet connection in step S24. The process is then ended in step S32.

If the subscriber does not accept the call via the Internet communication network 16 in step S20, the subscriber has the option of accepting the call via the telephone 22 in step S26. If this is the case, the Internet services are de-activated and the call of the calling subscriber to the subscriber line 18 is transmitted in step S30. The subscriber can now accept the call using a telephone 22 . The process in step S32 is then ended. If the subscriber does not accept the call in step S26 via the telephone 22 , the steps S16 to S26 are processed repeatedly until the subscriber rejects the call, accepts the network 16 via the internet communication or accepts the telephone 22 . However, the sequence can also be ended by the switching center 12 if the calling subscriber ends the connection request or a predetermined time which the called subscriber has to reject or accept the call has been exceeded.

In Fig. 3, a flowchart for the automatic further handling of incoming calls according to the invention is shown. In step S40, the sequence for automatic handling of incoming calls begins. After activating Internet services in step S42, the switching center 12 receives the connection request of a calling subscriber from the telecommunications network 14 . The exchange 12 receives from the telecommunications network 14 also the number of the subscriber ru ru. The switching center 12 transmits the subscriber line 18 during the activated Internet services the connection request of the calling subscriber and the call number of the calling subscriber. The filter program 24 in the personal computer 20 , which is connected to the subscriber line 18 , checks on the basis of preset parameters how to deal with the incoming call.

For this purpose, the filter program 24 checks in step S44 whether the transmitted number has been entered in a so-called white list. If so, the Internet services are deactivated in step S46 and the call of the calling subscriber is then transmitted in step S48 through the switching center 12 to the subscriber line 18 . The called subscriber thus has the option of accepting the call using the telephone 22 or another one at the subscriber line 18 on a closed telecommunication terminal. However, if the filter program 24 determines in step S44 that the transmitted number is not registered in the white list, it is checked in step S50 whether the transmitted number is registered in a black list. If this is the case, the incoming call is automatically rejected in step S52. The Internet services remain activated in step S54.

However, if it is determined in step S50 that the transmitted call number of the incoming call is not shown in the black list, the filter program 24 checks in step S56 whether the call number is registered in a blue list. If this is the case, the call is automatically forwarded to a further subscriber line in step S58. The Internet services then remain activated in step S60. If the number of the incoming call is registered in the white list, in the black list or in the blue list, the sequence for automatically forwarding incoming calls is ended in step S80 according to steps S48, S54 or S60. Further lists and the assignment of further actions to the individual lists are conceivable. So it is z. B. also possible that incoming calls from subscribers whose numbers are registered in a further list are automatically accepted by the filter program 24 , whereupon a predetermined voice message is transmitted to these subscribers.

As already described above, the selection of the automatic further processing by the filter program 24 can also be made dependent on further parameters. If the number transmitted from the switching center 12 to the filter program 24 is not included in one of the lists, the called subscriber is automatically informed in step S62 by the filter program 24 of the incoming call. To do this, the caller's phone number is displayed. With the help of another program module, e.g. B. a database of the personal computer 20 , further information about the Anru fer, such as. B. company data, sales, open payments or images of the calling subscriber determined, which are displayed to the called subscriber on the display unit of the personal computer 20 . The called subscriber then has the option in step S64 of rejecting the incoming call. The internet services then remain activated in step S66. If the subscriber does not reject the incoming call in step S64, he has the option in step S68 of accepting the call using the Internet connection. The data transmission to the Internet communication network 16 is interrupted by the switching center 12 and in step S72 voice data between the subscriber circuit 18 and the switching center 12 are transmitted using the Internet connection.

If the called subscriber does not accept the call via the Internet communication network 16 in step S68, he can accept the call via the telephone 22 in step S74. If he accepts the call via the telephone 22 in step S74, the Internet services are deactivated in step S76. The switching center 12 transmits the call to the subscriber line 18 in step S78. The called subscriber can then accept the call via the telephone 22 or via a further connection 18 connected to the subscriber terminal 18 .

The participant is shown the selection options of steps S64, S68 and S74 on the display unit of the personal computer 20 and can use input units of the personal computer 20 , e.g. B. using a mouse, select len. If the called subscriber does not accept the call in step S74, steps S64 to S74 are repeated until the subscriber has selected one of the selection options, the calling subscriber does not maintain the connection request, or the switching center 12 the connection request of the calling subscriber after a predetermined one Time to reject. The selection procedure is ended after the execution of steps S66, S72 or S78 in step S80.

Claims (13)

1. communication system with telecommunication and internet services,
in which a switching device ( 12 ), which is connected to an Internet ( 16 ) and a telecommunications network ( 14 ), provides telecommunications and Internet services to a subscriber via a subscriber line ( 18 ),
and in which the switching device ( 12 ) is activated during Internet services for the subscriber when an incoming call is received to the called subscriber using these Internet services data containing information about the incoming call, characterized in that
with the help of a filter program ( 24 ) based on the transmitted data, depending on the parameters of the filter program ( 24 ) previously set by the subscriber, the decision about the further processing of the call is made automatically. 2. Communication system according to claim 1, characterized in that the filter program ( 24 ) automatically rejects the call automatically, automatically accepts it, automatically redirects to another subscriber line or automatically informs the called subscriber of the incoming call. 3. Communication system according to one of the preceding An sayings, characterized in that the transmission data contains the calling party's phone number. 4. Communication system according to one of the preceding An sayings, characterized in that with the help of a Database based on the transmitted data of the calling part takes more data, at least the name of the calling Affect participant to be determined.   5. Communication system according to one of the preceding claims, characterized in that with the help of a data channel of the telecommunications network ( 14 ) further data, which at least relate to the name of the calling subscriber, are transmitted to the switching device ( 12 ) with the call. 6. Communication system according to one of the preceding An sayings, characterized in that the called Participants who displayed the data on a display unit the. 7. Communication system according to one of the preceding claims, characterized in that the called subscriber, after the filter program ( 24 ) has automatically informed him of the incoming call, has the option of rejecting, redirecting or accepting the incoming call. 8. Communication system according to claim 7, characterized in that the called subscriber accepts the call, the Internet services are deactivated and communicates with the calling subscriber with the aid of a telephone ( 22 ). 9. Communication system according to claim 7, characterized ge indicates that the called party is making the call picks up and with the calling party using a voice data transmission of internet services communicates. 10. Communication system according to one of claims 4 to 9, characterized in that he from the database data provided a picture of the calling subscriber, personal lical and / or business data of the calling subscriber contain. 11. Communication system according to one of the preceding claims, characterized in that the filter program ( 24 ) automatically accepts the call of the calling subscriber depending on the preset filter parameters, the calling subscriber automatically being given a voice message after the call has been accepted. 12. Communication system according to claim 11, characterized in that the filter program ( 24 ) selects the transmitted voice message depending on the preset filter parameters from several possible voice messages. 13. Procedure for operating a communication system with telecommunication and internet services,
in which a subscriber is provided via a subscriber line by a switching device ( 12 ) which is connected to an Internet ( 16 ) and a telecommunications network ( 14 ), telecommunications and Internet services,
and in which the called subscriber is activated during internet services the called subscriber is transmitted with an incoming call by the switching device ( 12 ) with the help of these internet services data containing information about the incoming call, characterized in that
with the help of a filter program ( 24 ) based on the transmitted data, depending on the parameters of the filter program ( 24 ) previously set by the subscriber, the decision about the further processing of the call is made automatically.