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CN203133606U - CRM system based on vehicle remote detection - Google Patents

CRM system based on vehicle remote detection Download PDF

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Publication number
CN203133606U
CN203133606U CN 201320020015 CN201320020015U CN203133606U CN 203133606 U CN203133606 U CN 203133606U CN 201320020015 CN201320020015 CN 201320020015 CN 201320020015 U CN201320020015 U CN 201320020015U CN 203133606 U CN203133606 U CN 203133606U
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China
Prior art keywords
vehicle
unit
data
crm system
data processing
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Expired - Fee Related
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CN 201320020015
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Chinese (zh)
Inventor
何军
张力弘
黄赞福
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SHENZHEN C-MATE TECHNOLOGY Co Ltd
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SHENZHEN C-MATE TECHNOLOGY Co Ltd
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Priority to CN 201320020015 priority Critical patent/CN203133606U/en
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Abstract

The utility model provides a CRM system based on vehicle remote detection; the system comprises a vehicle diagnosis module, a vehicle control unit, a server and data processing unit and a CRM system unit; the vehicle diagnosis module is connected with the vehicle control unit through a vehicle diagnosis seat and carries out data exchange with the vehicle control unit to obtain real time work condition data of the vehicle; the vehicle diagnosis module is also connected with the server and data processing unit and automatically transmits the obtained data to the server and data processing unit; the data is processed by the server and data processing unit; and the CRM system unit is connected with the server and data processing unit. The CRM system realizes information flow and feedback of true and real time vehicle condition among vehicle owners, vehicle 4S shop group, and each 4S group shop; and the CRM system can carry out real time analysis to the vehicle condition data, and provides real time and true data basis for whole service solution of the vehicle condition.

Description

A kind of crm system that detects based on vehicle remote
Technical field
The utility model relates to On-Board Diagnostics (OBD) field, vehicle-mounted information service system, relates in particular to a kind of crm system that detects based on vehicle remote.
Background technology
Vehicle diagnosis is subjected to multi-protocols, multi-vehicle-type, many conditions, the common influence of factors such as many personnel, existing vehicle diagnostics can not be finished and cover all electric-control systems that all vehicles and vehicle are equipped with, the diagnostic trouble code storehouse is not comprehensive, parsing of the data stream is insufficient, cause detecting not comprehensive, car must be left back 4S shop or maintenance store and just can detect diagnosis, can not be real-time, effective feedback automobile current state, when breaking down, vehicle can not in time notify 4S the shop, maintenance store, and car owner, cause the car owner can not really understand the operating mode of vehicle, cause and continue to use, produce bigger fault even threaten car owner's traffic safety.
And the employed crm system of present 4S shop group and auto repair mechanism only limits to record customer data, historical data or the method taking to calculate is judged the situation of client vehicles, and based on this analyze, managing customer and the client is served, can't grasp the True Data of vehicle immediately, can't know the situation of vehicle, and then make the data in actual vehicle condition data and the crm system have great error, lack the ageing of management, service, cause service hysteresis or imperfection to the client.And the information sharing between 4S group and each single shop also there are differences.Effective driving service solution can't be provided, also can't preserve complete, the effective vehicle of the vehicle archives that travel, more can't be with the sale in each 4S shop, after sale, link flow process such as finance, elaboration, buying carries out effectively being connected mutually.
The crm system that detects based on vehicle remote has solved at 4S shop and maintenance personal because vehicle relevant informations such as fault can not in time report, and causes in time reminding the car owner to carry out car inspection and repair.And service organization's vehicle working condition can not obtain fault and take place the time also is unfavorable for vehicle maintenance is detected, and causes fault thoroughly not get rid of.And existing car owner, 4S shop group, 4S shop, external resource can't accomplish that real time data shares, the car owner can't supervise 4S shop maintenance, the information transparency of maintenance and just problem, and the sale between 4S shop group and the single shop, after sale, link flow process problem and effective information sharing problems such as finance, elaboration, buying.
Summary of the invention
The purpose of this utility model is to provide a kind of crm system that detects based on vehicle remote, vehicle remote is detected as a data information acquisition in the crm system, management link (module), vehicle remote management system and crm system realization data interaction are docked, realize with true, the real-time vehicle condition of vehicle synchronous, obtain instant vehicle condition data, for the content that application to vehicle data, information consultation, information on services are provided provides and renewal etc. provides the data basis.
Another purpose of the present utility model is to provide a kind of crm system that detects based on vehicle remote, information interaction between car owner, automobile 4S shop group, single shop, each automobile 4S shop and feedback, the renewal of true, instant vehicle condition data have been realized, and the vehicle condition data are carried out instant analysis, for the integrity service solution of vehicle condition provides true, instant data foundation.
The purpose of this utility model is achieved through the following technical solutions.
A kind of crm system that detects based on vehicle remote, comprise: the vehicle diagnostics module, control unit for vehicle, server and data processing unit, the crm system unit, described vehicle diagnostics module links to each other with control unit for vehicle by the vehicle diagnosis seat, carry out exchanges data with control unit for vehicle, obtain vehicle real-time working condition data, described vehicle diagnostics module also links to each other with server and data processing unit, the data of obtaining are delivered to server and data processing unit automatically, server and data processing unit are handled data, and described crm system unit and described server and data processing unit connect.
Preferably, also comprise the resource service unit, described resource service unit and crm system unit connect.
Preferably, comprise that also mobile phone detects control module, described mobile phone detects control module and connects with described crm system unit and described server and data processing unit respectively.
Preferably, also comprise car crass sensor unit and automotive tyre pressure monitoring device unit, described car crass sensor unit and automotive tyre pressure monitoring device unit connect with the vehicle diagnostics module respectively, to carry out exchanges data.
Preferably, described vehicle diagnostics module comprises: CPU and the GPS module that links to each other with CPU respectively, GSM/3G communication module, photographing module and alarm unit.
Preferably, also comprise voice module and the LED lamp that links to each other respectively with described alarm unit.
Preferably, described vehicle diagnostics module also includes the built-in power module, to provide power supply to CPU.
Preferably, described server and data processing unit comprise: data processing unit, data processing unit connects with alarm unit, PC end management control unit, newspaper insurance unit and notification unit respectively by mobile Internet.
Preferably, described crm system unit comprises: CRM main system, and the electronic emporium system that is connected with the CRM main system respectively, used car system, branch office system and goods entry, stock and sales system.
Preferably, described mobile phone detects control module and comprises: mobile phone applying unit, speech talkback unit, information push unit, the data message of mobile phone applying unit by receiving, be pushed to and carry out display reminding in client's mobile phone, and directly provide the unit to be connected with service by the speech talkback unit, realize real-time phonetic and service consultation.
The utility model compared with prior art, beneficial effect is: the crm system based on the vehicle remote detection that the utility model provides, by the data interaction between intelligent vehicle-carried diagnostic system, automobile control unit, server and data processing unit, operation system of smart phone, the CRM client management system, realize the real-time vehicle condition of vehicle and related data real-time update, and replenished the required real time datas of service such as relevant maintenance, maintenance, rescue.Information between 4S shop group, the single shop of 4S, auto producer, spare and accessory parts merchant, car owner, mobile phone, automobile services provider, the external resource service provider is shared immediately, according to real-time vehicle condition data are analyzed, in conjunction with GIS geography information, historical vehicle condition, vehicle spare and accessory parts state and vehicle-relevant data, provide vehicle relevant integrity service scheme, feasible instant, the real data that all also get access to vehicle from car owner, 4S shop group, 4S shop, external resource by this system.
Description of drawings
Fig. 1 is the crm system theory diagram that the utility model detects based on vehicle remote.
Embodiment
In order to make the purpose of this utility model, technical scheme and advantage clearer, below in conjunction with drawings and Examples, the utility model is further elaborated.Should be appreciated that specific embodiment described herein only in order to explaining the utility model, and be not used in restriction the utility model.
The utility model mobile communication technology is based on GSM mechanics of communication, mobile 3G mechanics of communication.GSM(Global System for Mobile Communication wherein) general reference digital mobile telephone system.GSM is Northern Europe postal service and telecommunications tissue (Nordic Post at first, Telephone and Telegraph) what nineteen eighty-two one of proposes European communication system to European post and telecommunications tissue (CEPT), and by (the European Telecommunication Standards Institute of European Telecommunication Standard institute, ETSI) be responsible to define use standard and the specification of GSM, employing digital tdma (Time Division Multiple Access, technology such as TDMA) have been comprised.Until 1991, gsm system was just formally released in market.Because gsm system has many technical advantages, therefore after release, adopted by many countries in the world soon, be main so far, GSM surpasses more than 200 above mobile phone dealers altogether and adopts with by more than 100 countries and regions, and in continuing to increase.Original GSM standard includes only 900MHz (being GSM900), then based on the demand on the power system capacity, has increased the operating specification to 1800MHz (being GSM1800 or DCS1800) and two frequency ranges of 1900MHz (being GSM1900) again.The 3G mechanics of communication is based on the third generation mobile technology, and it can handle multiple media formats such as image, music, video flowing, and multiple information services such as comprising web page browsing, teleconference, ecommerce is provided.Based on WCDMA, CDMA2000, the TDSCDMA three big main flow air interface standard of International Telecommunication Union's issue, and write 3G technology policy paper " international mobile communication plan in 2000 ".
See also shown in Figure 1, the CRM(client management system based on the vehicle remote detection that the utility model provides) system comprises: vehicle diagnostics module, control unit for vehicle, server and data processing unit, car crass sensor unit, automotive tyre pressure monitoring device unit, mobile phone detect control module and crm system unit, the vehicle diagnostics module links to each other with control unit for vehicle by the vehicle diagnosis seat, carry out exchanges data with control unit for vehicle, obtain vehicle real-time working condition data.Comprise automobile bus and ECU car running computer in the control unit for vehicle.
Wherein, include acceleration transducer and tire pressure sensor respectively in described car crass sensor unit and the automotive tyre pressure monitoring device unit.
Car crass sensor unit and automotive tyre pressure monitoring device unit connect with the vehicle diagnostics module respectively, and it can connect by wireless or wired mode.
Server and data processing unit comprise: data processing unit, data processing unit connects with alarm unit, PC end management control unit and newspaper insurance unit respectively by mobile Internet.
Described vehicle diagnostics module also links to each other with server and data processing unit, data, car crass sensor unit data and the automotive tyre pressure monitoring cell data of the ECU car running computer that obtains are delivered to server and data processing unit automatically, and server and data processing unit are handled data.
Described vehicle diagnostics module comprises: CPU and the GPS module that links to each other with CPU respectively, GSM/3G communication module, photographing module and alarm unit, CPU resolves vehicle real-time working condition data, car crass sensor unit data and the automotive tyre pressure monitoring cell data obtained, when finding to surpass the normal data scope, trigger the alarm unit, carry out voice suggestion and the LED lamp does not stop to flash by the voice module that links to each other with the alarm unit respectively and LED lamp.Automatically transfer simultaneously the camera data of photographing module, by the GSM/3G communication module, data are delivered to server and data processing unit automatically, server and data processing unit are handled data, by the mobile Internet transmission, trigger notice unit, alarm unit, newspaper insurance unit; Notification unit is uploaded data according to server and data processing unit and is triggered the rescue unit automatically, and in parts library part and the rescue information of coupling demand, information is returned notification unit.
Described vehicle diagnostics module also includes the built-in power module, at smart allocation and judgement voltage, reasonably to provide power supply to outside the CPU, by to the vehicle data analytic modification, can finish effectively that the intelligence of vehicle after flame-out rises window, locks a door, locks car, antitheft, oil-break power break, switch air-conditioning, long-range intelligence such as start up the car serves.
Described mobile phone detects control module and sets up wireless connections with described server and data processing unit by mobile Internet, and mobile phone detects control module and issues to detect to instruct and be given to by the mobile Internet transmission and feed back to the vehicle diagnostics module after data processing unit is handled.
Wherein, mobile phone detects control module and comprises: mobile phone applying unit, speech talkback unit, information push unit, the data message of mobile phone applying unit by receiving, be pushed to and carry out display reminding in client's mobile phone, and directly provide the unit to be connected with service by the speech talkback unit, realize real-time phonetic and service consultation.
Described crm system unit detects control module with server and data processing unit and mobile phone respectively and establishes a communications link, the crm system unit is undertaken alternately by detecting control module with mobile phone, grasp vehicle and car owner's instant messages, trigger the data of after sale service, internal network, sale, store, used car, resource service unit, when making the vehicle data storehouse that the crm system unit forms using, share instant, real vehicles data, manage and provide various value-added services to the client.
The crm system unit obtains data, car crass sensor unit data, the automotive tyre pressure monitoring cell data of ECU car running computer by server and data processing unit, and in conjunction with the GPS module data, data are resolved, when find surpassing normal authority data, trigger alarm unit, the lang sound of going forward side by side prompting, LED lamp do not stop to flash.Automatically transfer simultaneously the camera data of photographing module, data are delivered to server, and server carries out data to be handled, and by the Internet transmission, trigger alarm unit, newspaper insurance unit; Data are delivered to the crm system unit automatically, the crm system unit triggers the resource service unit manually or automatically based on the data of uploading, comprise rescue unit, insurance unit, and coupling needs in parts library part and rescue information, information is returned the crm system unit, the crm system unit upgrades the database of target vehicle automatically, and carries out complete vehicle file administration.
Crm system unit combining geographic information system data carries out combination with vehicle condition, triggers the resource service unit, forms service network, and information is carried out interaction and shared.
Target vehicle information is preserved in the crm system unit, triggers the information interaction between the inner stages subsystem, the Data Update of store system, used car system, branch office system, goods entry, stock and sales system, and vehicle data is handled.Simultaneously with the interconnection of vehicle production factory, comprehensive rolling stock information provides the solution of vehicle problem.
The crm system unit has transmitted the real vehicle condition information of vehicle immediately, and can be by mobile interconnected transmission, realize the instant transmission of the true vehicle condition data of vehicle between each modular system and foundation based on the vehicle service solution of true, instant vehicle condition data is provided.
The crm system based on the vehicle remote detection that the utility model provides is realized the real-time vehicle condition of vehicle and related data by the data interaction between onboard diagnostic system, automobile control unit, server and data processing unit, operation system of smart phone, the CRM client management system.Information between 4S shop group, the single shop of 4S, auto producer, spare and accessory parts factory, car owner, mobile phone, automobile services provider, the external resource service provider is shared immediately, according to real-time vehicle condition data are analyzed, in conjunction with GIS geography information, historical vehicle condition, vehicle spare and accessory parts state and vehicle-relevant data, provide vehicle relevant total solution, feasible instant, the real data that all also get access to vehicle from car owner, 4S shop group, 4S shop, maintenance factory, external resource by this system.
The crm system based on the vehicle remote detection that the utility model provides also has following function:
1,4S shop group realizes information flow and the data sharing between effective, instant and each single shop.
2, system implements feasible instant, the real data that all also get access to vehicle from car owner, 4S shop group, 4S shop, external resource by system;
3, provide real-time vehicle condition to detect, upload instant vehicle condition data.
4, provide real-time GIS geographic information services, carry out combination with vehicle condition, point out vehicle condition data analysis accurately;
5, the vehicle rescue data of tire pressure, crash data are provided, share 4S shop or rescue facility immediately.
6, the 4S shop is according to the information of vehicle real-time report, and the car owner that takes the initiative in offering a hand initiatively solves vehicle driving safety problem and daily vehicle maintenance, maintenance matters
7, the 4S shop guarantees the validity of 4S customer family archives according to authentic and valid information of vehicles.
8, maintain the data that can report according to vehicle in advance, prepare the material of maintenance, maintenance demand, promote efficient, reduce cost.
9, crm system is guaranteed that the vehicle that 4S shop level personnel see all is necessary being, and complete vehicle condition archives is arranged based on real-time, real vehicle condition data;
10, crm system is according to the actual conditions in 4S shop, with the 4S shop sell, after sale, elaboration sale, customer service, used car, auto producer, accessory factory, rescue facility, insurance institution, other superior resources dock with market, target customer, realize targetedly, the resource service of promptness, personalization;
11, the car owner can guarantee to keep in repair, maintain the transparent open of content based on the service of this system, and can supervise the virtual condition of maintenance, maintenance;
The above only is preferred embodiment of the present utility model; not in order to limit the utility model; all any modifications of within spirit of the present utility model and principle, doing, be equal to and replace and improvement etc., all should be included within the protection domain of the present utility model.

Claims (8)

1. crm system that detects based on vehicle remote, it is characterized in that, comprise: the vehicle diagnostics module, control unit for vehicle, server and data processing unit, the crm system unit, described vehicle diagnostics module links to each other with control unit for vehicle by the vehicle diagnosis seat, carry out exchanges data with control unit for vehicle, obtain vehicle real-time working condition data, described vehicle diagnostics module also links to each other with server and data processing unit, the data of obtaining are delivered to server and data processing unit automatically, server and data processing unit are handled data, and described crm system unit and described server and data processing unit connect.
2. the crm system that detects based on vehicle remote as claimed in claim 1 is characterized in that also comprise the resource service unit, described resource service unit and crm system unit connect.
3. the crm system that detects based on vehicle remote as claimed in claim 1 is characterized in that, comprises that also mobile phone detects control module, and described mobile phone detects control module and connects with described crm system unit and described server and data processing unit respectively.
4. the crm system that detects based on vehicle remote as claimed in claim 1, it is characterized in that, also comprise car crass sensor unit and automotive tyre pressure monitoring device unit, described car crass sensor unit and automotive tyre pressure monitoring device unit connect with the vehicle diagnostics module respectively, to carry out exchanges data.
5. the crm system that detects based on vehicle remote as claimed in claim 1 is characterized in that described vehicle diagnostics module comprises: CPU and the GPS module that links to each other with CPU respectively, GSM/3G communication module, photographing module and alarm unit.
6. the crm system that detects based on vehicle remote as claimed in claim 5 is characterized in that, also comprises the voice module and the LED lamp that link to each other respectively with described alarm unit.
7. the crm system that detects based on vehicle remote as claimed in claim 1 is characterized in that described vehicle diagnostics module also includes the built-in power module, to provide power supply to CPU.
8. the crm system that detects based on vehicle remote as claimed in claim 1, it is characterized in that, described server and data processing unit comprise: data processing unit, data processing unit connects with alarm unit, PC end management control unit, newspaper insurance unit and notification unit respectively by mobile Internet.
CN 201320020015 2013-01-15 2013-01-15 CRM system based on vehicle remote detection Expired - Fee Related CN203133606U (en)

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Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105306910A (en) * 2015-12-01 2016-02-03 苏州统购信息科技有限公司 Internet of vehicles monitoring system
CN105450993A (en) * 2015-12-01 2016-03-30 苏州统购信息科技有限公司 Motor vehicle driving monitoring method and parking monitoring method based on the Internet of vehicles
CN107808195A (en) * 2016-08-24 2018-03-16 比亚迪股份有限公司 Maintenance information interacting method, system, vehicle and the Cloud Server of vehicle
CN108051227A (en) * 2017-12-11 2018-05-18 中国检验认证集团江苏有限公司 A kind of method of vehicle-state detection
CN110506301A (en) * 2017-04-12 2019-11-26 宝马股份公司 Equipment, server and the method shared for vehicle
CN115190143A (en) * 2022-06-22 2022-10-14 一汽奔腾轿车有限公司 Remote prompting system and method for vehicle window opening

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105306910A (en) * 2015-12-01 2016-02-03 苏州统购信息科技有限公司 Internet of vehicles monitoring system
CN105450993A (en) * 2015-12-01 2016-03-30 苏州统购信息科技有限公司 Motor vehicle driving monitoring method and parking monitoring method based on the Internet of vehicles
CN107808195A (en) * 2016-08-24 2018-03-16 比亚迪股份有限公司 Maintenance information interacting method, system, vehicle and the Cloud Server of vehicle
CN110506301A (en) * 2017-04-12 2019-11-26 宝马股份公司 Equipment, server and the method shared for vehicle
CN108051227A (en) * 2017-12-11 2018-05-18 中国检验认证集团江苏有限公司 A kind of method of vehicle-state detection
CN115190143A (en) * 2022-06-22 2022-10-14 一汽奔腾轿车有限公司 Remote prompting system and method for vehicle window opening

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CF01 Termination of patent right due to non-payment of annual fee

Granted publication date: 20130814

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