CN1983199A - System and method for analyzing out-of-work of computer intellectually - Google Patents

Abstract

The invention discloses a system and method for realizing intelligent analysis of computer crashes. The system adds a monitoring module and a search module to the computer, and the monitoring module is used to store the information of hardware, driver programs and application software in the computer. In the computer database; the search module finds the corresponding information in the computer database according to the information keywords obtained from the log file generated when the computer calls the crash, and provides corresponding solutions. The method is that the computer calls the log file automatically generated when the computer crashes, and obtains the information keywords of the reasons for the crash; the computer finds the corresponding information in its database according to the above information keywords; and the computer provides corresponding solutions according to the above corresponding information.

Description

A system and method for realizing intelligent analysis of computer crashes

technical field

The invention designs a computer system and a control method, and in particular relates to a system and a method for intelligently analyzing the cause of the crash when the computer crashes.

Background technique

The development of the information society has shortened the distance between people, and computers have become an indispensable partner in people's life and work. Whether it is an old man over seventy years old or a child who has just learned to read, everyone can use a computer to satisfy their needs. needs in all aspects.

With the development of science, the development of computer can be described as rapid and abnormal. Software programs with full functions and hardware with higher performance are constantly appearing. While providing convenience for people, it also inevitably increases the probability of computer failure. Crash is a kind of computer failure that often occurs. There are many reasons for it, but it is nothing more than excessive consumption of system resources, overflow of memory data area, and interrupt conflicts issued by software programs. The harm of crash is self-evident. It not only brings inconvenience to our work, but also often leads to the loss of work results because they are not saved in time.

After the computer crashes, ordinary users often cannot determine the real cause of the crash, but professional maintenance personnel usually take the method of reinstalling the system and application software or replacing suspicious hardware. There is no guarantee that it will be resolved fundamentally.

The error report sending function is provided in the system above WINDOWS XP, but not all computer or software and hardware manufacturers pay attention to error reports, or even provide solutions, and because of some other reasons, computers do not send error reports. This makes it impossible for professional maintenance personnel to judge the cause of computer crashes.

In systems above WINDOWS XP, when the computer crashes, it will automatically generate a dump-type log file that records the state of the computer at the moment of crash. Afterwards, the above-mentioned dump log file can be invoked through the DOS command to obtain the relevant information keywords of the cause of the crash. Professional maintenance personnel refer to the above-mentioned obtained information keywords to analyze the cause of the computer crash, thereby taking corresponding solutions. There are differences in the professional level of different maintenance personnel, so the solutions adopted after analyzing the keywords of this information are also very different, and the factors of human influence are relatively large, so it cannot be guaranteed that the solutions adopted are objective and effective; Searching the web for similar solutions does not guarantee that you will find the correct solution based on similar symptoms.

Contents of the invention

The invention provides a system and method for realizing intelligent analysis of computer crashes, which are used to confirm the cause of computer crashes and provide clear solutions to computer users.

The system for realizing intelligent analysis of computer crashes according to the present invention is to increase and set a monitoring module and a search module in the computer,

The monitoring module is used to store hardware, drivers and application software information in the computer in the computer database;

The search module finds the corresponding information in the computer database according to the information keywords obtained from the log file generated when the computer invokes the crash, and provides corresponding solutions.

In the above system, the search module, according to the corresponding information found, or prompts to replace the hardware; or automatically downloads the update driver program from the network; or automatically downloads the application software upgrade program from the network; The information keywords obtained from the log file are automatically linked to the network to search for the cause of the crash.

The present invention may further include a storage module, which is used to store the solution to the computer crash.

The present invention also provides a method for realizing intelligent analysis of computer crash, the steps comprising:

Step 1, the computer calls the log file that is automatically generated when the computer crashes, and obtains the information keywords of the cause of the crash;

Step 2, the computer finds the corresponding information in its database according to the above-mentioned information keywords;

Step 3, the computer provides a corresponding solution according to the above corresponding information.

In the above step 2, the information stored in the computer database includes version information of hardware, drivers, application software, and information of suppliers.

In the above step 3, the computer either prompts to replace the hardware according to the corresponding hardware, driver program and application software information stored in its database; or automatically downloads the updated driver program from the network; or automatically downloads the application software upgrade program from the network; or According to the information keyword obtained from the log file generated when calling the crash, it automatically links to the network to search for the cause of the crash.

In the present invention, the computer's hardware, drivers, and application software information are stored in the database. When the computer crashes, the computer obtains the information keywords of the cause of the crash by calling the log file generated at the moment of the crash, and combines the information stored in the database. automatically download the corresponding solution from the corresponding supplier in the network, and update the hardware, driver, and application software information stored in the computer database. In order to eliminate the cause of the computer crash. The application of the present invention can realize the intelligent analysis of the cause of the crash, and automatically adopt the corresponding solution, without excessive intervention of professional maintenance personnel, and improves the convenience of computer use.

Description of drawings

Fig. 1 is the structural representation of the system that realizes computer crash intelligent analysis described in the present invention;

Fig. 2 is another kind of structural representation of the system that realizes computer crash intelligent analysis described in the present invention;

FIG. 3 is a flowchart of a method for realizing intelligent analysis of computer crashes described in the present invention.

Detailed ways

The present invention stores information such as hardware, driver programs, application software versions, suppliers, etc. in the computer database. When the computer crashes, the computer calls the log file that is automatically generated when the crash occurs, and obtains the information keywords of the cause of the crash. Combined with this key Find out the relevant hardware, driver program, application software version, supplier and other information from the above database, and then automatically search the corresponding information of a higher version in the network to update the information in the database, so as to eliminate the crash phenomenon .

The present invention will be further described below in conjunction with the accompanying drawings of the description. As shown in Figure 1, in addition to the necessary components such as hard disk, processor, memory, etc., in the computer system of the present invention, a monitoring module and a search module are also added;

The above-mentioned monitoring module is used to store hardware, driver programs, and application software information in the computer in the computer database, and the information includes information such as hardware, driver programs, version information of application software, factory names and website addresses of suppliers, such as anti-virus software. NAV, version 2005; at the same time, the monitoring module can also search for the latest version information of hardware, drivers, and application software in the network by setting a fixed time interval, and store it in the database of the computer, for example, set every On the first day of the month, the computer automatically links to the corresponding update address based on the hardware, driver, application software version, and supplier information stored in the database to find out whether there is a higher version of hardware, driver, and application software information. If it exists, it will be stored in the computer database to update its hardware, drivers, and application software information;

The above search module finds out the corresponding information in the computer database according to the information keywords obtained from the log files generated when the computer calls the crash, and provides corresponding solutions; the computer will call the driver program and interrupt signal to the memory of the computer during operation. In this way, when the computer crashes, the computer will automatically generate a log file that reflects the state of the computer at the moment of the crash. This log file contains information such as hardware, drivers, and application software. log file, you can get the keyword about the cause of the crash; if the keyword of the cause of the crash obtained by calling the log file is NavEx15, then the search module finds the NAV antivirus software information in the computer database according to the keyword NavEx15, and you can know The crash phenomenon is related to NAV anti-virus software, so the search module automatically connects to the supplier’s website for anti-virus software according to the version information of NAV anti-virus software searched in the computer database, the website of the supplier, and the website of anti-virus software update. If the cause of the computer crash is the problem of the hardware driver, the solution is similar to the solution of the aforementioned anti-virus software; if the cause of the computer crash is a hardware failure, then send a prompt message to replace the hardware, for example, the computer crash The reason is that the sound card is not compatible with the system, so the search module searches in its database according to the information keywords obtained by calling the crash log file, and learns that the crash is related to the sound card, so it sends a prompt message to replace the hardware, prompting the user to replace the sound card; When the relevant information cannot be found in the database according to the keyword of the cause of the crash, the cause of the crash is automatically linked to the network according to the keyword, that is, the computer cannot obtain the relevant hardware, or driver, or application software in the database by using the keyword of the information. When collecting information, the computer uses the keyword of this information as a keyword for network search, automatically links to the Internet, searches for relevant websites, and provides the link address of the searched relevant websites to the user.

In order to prevent the same computer from repeatedly crashing due to the same reason, the present invention can further include a storage module, which is used to store the solution of the computer crash, that is, after the computer crash is solved, The storage module records the information in the current database, the analysis results of the current crash cause, and the solution to the current crash phenomenon; the storage module can be an independent external storage medium, or can be stored in a space that is not easy to be deleted on the computer hard disk ; After the computer reinstalls the system, the user can update the driver or application program in the computer according to the solution stored on the storage module; the storage module can also be a storage module in the network, and the user stores the solution in the network storage In the module, the driver program and application software in the local computer are updated from the network when necessary.

The present invention also provides a method for realizing intelligent analysis of computer crashes, as shown in Figure 2 of the description, the steps include:

Step 101, computer starts, calls the log file that file name is Minidump by DOS command, obtains the information key word of computer crash reason, and for example information key word is NavEx15; Above-mentioned Minidump log file is automatically generated when computer crashes, and reflects computer crash. The momentary state of the crash, the Minidump log file contains information about computer hardware, drivers, and application software;

Step 102, the computer finds the corresponding information in its database according to the information keywords obtained above; the information stored in its database includes hardware, driver programs, version information of application software, and supplier information, which can be artificially stored in the database in advance , or by setting a fixed time interval, the computer automatically searches for the latest version information of hardware, drivers, and application software in the network, and stores it in the computer database; for example, the above-mentioned keyword NavEx15 finds NAV in the computer database Anti-virus software information, we can know that the crash phenomenon is related to NAV anti-virus software, so we can find the version information of NAV anti-virus software, the website of the supplier and the website of anti-virus software update in the computer database;

Step 103, the computer takes a corresponding solution according to the corresponding information searched above; as the relevant Nav antivirus software information searched in the above steps, it is automatically connected to the website of the Nav antivirus software supplier to upgrade the antivirus software; If the cause of the computer crash is the problem of the hardware driver, the solution is similar to the solution of the aforementioned antivirus software; if the cause of the computer crash is a hardware failure, send a prompt message to replace the hardware, for example, the cause of the computer crash is the sound card Incompatibility with the system, then the search module searches in its database according to the information keywords obtained by calling the crash log file, and learns that the crash is related to the sound card, so it sends a prompt message to replace the hardware, prompting the user to replace the sound card; when according to the cause of the crash When the keyword cannot find the relevant information in the database, it will automatically link to the network to search for the cause of the crash according to the keyword, that is, when the computer cannot obtain the relevant hardware, or driver program, or application software information in the database by using the information keyword, The computer uses this information keyword as a keyword for network search, automatically links to the Internet, searches for relevant websites, and provides the link address of the searched relevant websites to the user.

The method for realizing intelligent analysis of computer crashes according to the present invention may further include a solution storage step in step 103, the process of which is: the computer stores the solution in the storage medium. The storage medium can be an independent external storage medium, or a space on the hard disk of the computer that is not easy to be deleted, or a storage medium in the network. The user stores the solution in the network, and the local computer can be downloaded from the network when necessary. The program is updated. In this step, the computer records the information in the current database, the results of the current crash cause analysis, and the countermeasures for the current crash phenomenon; when the computer reinstalls the system, the user can reset the drive in the computer according to the solution stored on the storage medium. program or application update.

Claims (9)

1. a system that realizes the computer corruption intellectual analysis comprises hard disk, processor, internal memory, it is characterized in that, also comprises monitor module and search module,

Described monitor module is used for computing machine hardware, driver, application software information stores in Computer Database;

The information key word that the journal file that described search module generates when calling deadlock according to computing machine obtains is sought out corresponding information, and corresponding solution is provided in Computer Database.

2. the system of realization computer corruption intellectual analysis as claimed in claim 1 is characterized in that, described monitor module comprises the version information of hardware, driver, application software, supplier's information in the information of databases storage.

3. the system of realization computer corruption intellectual analysis as claimed in claim 1 or 2 is characterized in that, the up-to-date information of hardware, driver, application software in the described monitor module periodic search network, and be stored in the database.

4. the system of realization computer corruption intellectual analysis as claimed in claim 1 is characterized in that, described search module is according to the corresponding informance that searches out, or hardware is changed in prompting; Or down loading updating driver from network automatically; Or downloading application software ROMPaq from network automatically; Or according to calling the information key word AutoLink web search deadlock reason that the journal file that generates when crashing obtains.

5. as the system of claim 1 or 4 described realization computer corruption intellectual analysis, it is characterized in that described system further comprises memory module, this memory module is used for the solution that the storage computation machine crashes.

6. method that realizes the computer corruption intellectual analysis is characterized in that step comprises:

Step 1, computing machine are called the journal file that generates automatically when crashing, and draw the information key word of deadlock reason;

Step 2, computing machine is sought out corresponding informance according to above-mentioned information key word in its database;

Step 3, computing machine provides corresponding solution according to above-mentioned corresponding informance.

7. the method for realization computer corruption intellectual analysis as claimed in claim 6 is characterized in that, in the described step 2 in the database canned data comprise the version information of hardware, driver, application software, supplier's information.

8. the method for realization computer corruption intellectual analysis as claimed in claim 6 is characterized in that, computing machine is according to corresponding informance in the described step 3, or hardware is changed in prompting; Or down loading updating driver from network automatically; Or downloading application software ROMPaq from network automatically; Or according to calling the information key word AutoLink web search deadlock reason that the journal file that generates when crashing obtains.

9. as the method for claim 6 or 8 described realization computer corruption intellectual analysis, it is characterized in that described step 3 further comprises: computing machine is stored in solution in the storage medium.

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