CN1753024A - System and method for reporting lost luggage immediately - Google Patents

Abstract

The invention relates to a system and method for reporting lost luggage immediately, wherein a luggage attachment is tied on a randomly consigned luggage by a passenger, all-weather service telephone of a service station is printed on the luggage attachment, and the passenger can be filled with mobile phone number and name; when the luggage is lost, the passenger turns on the mobile phone; when the lost luggage is found, the airline personnel dials a call to the service station according to the all-weather service call of the service station listed by the luggage accessories on the luggage, and records the mobile phone number and the name of the passenger filled in the luggage accessories by the service station; and finally, the service station reports the lost luggage back to the passenger.

Description

System and method for reporting lost luggage immediately

technical field

The invention relates to a method for retrieving lost luggage, especially a system and method for reporting lost luggage immediately.

Background technique

With the development of local commerce and the prevalence of leisure activities, air transportation that can transport people to various places has become very common. However, when taking an airplane, due to the limited luggage that can be carried with you, passengers need to hand over larger luggage to The airport personnel will deliver it to the destination by random check-in. However, due to the complexity of the aircraft route, passengers may need to transfer at several airports during the process from the departure point to the destination, and the passenger's random check-in luggage must also be delivered by The airport personnel correctly transfer the checked baggage to the passenger's connecting plane, but due to the delay of the plane, the short transfer time, or the negligence of the airport personnel, it is very likely that the random checked baggage will not be transferred to the correct flight, However, the random checked luggage cannot be delivered to the destination airport with the passengers, or even though the random checked luggage is delivered to the correct destination airport, it is not placed in the correct pick-up area, resulting in the passenger not being able to find the luggage when they arrive at the destination. The baggage woes.

In order to avoid the above-mentioned problems, when the passenger checks in, the general airline will issue a luggage tag for the random checked luggage to the passenger, on which there is a serial number recorded, so that when the aforementioned luggage is lost, the airline will Or after the airport staff finds the luggage, they can check the passenger's information according to the serial number of the luggage tag to try to send the luggage to the passenger. In addition, the passenger may also prepare the luggage tag by himself and write his name, Address, phone number and other basic information, and this luggage tag is attached or on the random checked luggage, so that when the aforementioned luggage is lost, the airline or airport personnel can follow the basic information on the luggage attachment after finding the luggage. information, and deliver the luggage to the passenger's residence.

However, due to the fact that most of the people who take the plane are engaged in commercial activities in other places, or are on vacation, etc., the loss of luggage will cause great inconvenience, and the address that most people fill in on the luggage tag is their home address, so even if It is not helpful to deliver the luggage to the address on the luggage tag, and even if the correct location is filled in on the luggage tag, if the luggage is found in the above-mentioned traditional way and sent to the passenger's residence, the passenger may have lost it due to too long Elsewhere, or is still traveling and has not returned to the residence, so it loses its timeliness.

Contents of the invention

The main purpose of the present invention is to provide a system and method for reporting lost luggage immediately, so as to solve the shortcomings of the aforementioned known technology, and to report lost luggage immediately and return it to passengers.

According to a characteristic of the present invention, a system of the present invention that can immediately report lost luggage is characterized in that it includes:

A service station with a 24/7 service telephone; and

A luggage accessory, which is used on a piece of random checked luggage, on which is printed the 24/7 service phone number of the service station, and allows passengers to fill in their mobile phone number and name;

Among them, when the luggage is lost, the passenger will turn on his mobile phone, and when the airline staff finds the lost luggage, they will call the service station according to the all-weather service phone number printed in the luggage attachment on the luggage, and The service station records the passenger's mobile phone number and name filled in the luggage attachment, so that the service station can report the lost luggage to the passenger.

Among them, the service station is to make a call or send a text message to the mobile phone of the passenger to know the exact location of the passenger so as to notify the airline to return the lost luggage to the passenger.

Wherein, the luggage accessory is also accompanied by a sheath that can be carried by passengers, and the all-weather service telephone number of the service station is also printed on the sheath.

Wherein, the size of the sheath is suitable for a boarding pass.

Among them, when the passenger finds that the luggage is lost and turns on his mobile phone, he will take the initiative to call the service station so that the service station can record the information of the lost luggage.

Among them, when the luggage is lost, the passenger will turn on his mobile phone, and when the airline personnel find the lost luggage, they will directly call the passenger according to the passenger's mobile phone number recorded in the luggage attachment on the luggage, so as to know the passenger's identity. position, and deliver the lost luggage to the passenger.

According to another characteristic of the present invention, the present invention provides a method for reporting lost luggage immediately, which is characterized in that it includes the steps of:

(A) Passengers put a luggage attachment on a random checked luggage, and the luggage attachment is printed with a service station's all-weather service phone number, and passengers can fill in their mobile phone number and name;

(B) Passengers turn on their mobile phones when they find that their luggage is missing;

(C) When the lost luggage is found, the airline staff will call the service station according to the all-weather service phone number of the service station printed on the luggage attachment on the luggage, and the service station will record the information filled in the luggage attachment Passenger's mobile phone number and name; and

(D) Report the lost luggage to the passenger at the service station.

Wherein, in step (D), the service station is to make a call or send a short message to the mobile phone of the passenger to know the exact location of the passenger, so as to notify the airline to return the lost luggage to the passenger.

Wherein, in step (A), the luggage accessory is also accompanied by a sheath that can be carried by passengers, and the all-weather service telephone number of the service station is also printed on the sheath.

Wherein, the size of the sheath is suitable for a boarding pass.

Wherein, in the step (B), it is also included that the passenger initiates a call to the service station, so that the information of the lost luggage is recorded by the service station.

Among them, in step (C), when the lost luggage is found, the airline personnel will directly call the passenger according to the mobile phone number of the passenger recorded in the luggage attachment on the luggage, so as to know the exact location of the passenger, and the lost luggage will be lost. The luggage is delivered to the passengers.

According to another feature of the present invention, the present invention provides a system for reporting lost luggage immediately, which is characterized in that it includes:

A service station, providing a 24/7 service telephone;

A baggage attachment, which is used to be attached to a random checked baggage, on which is printed the service station's all-time service phone number and a serial number; and

A sheath, which is for passengers to carry with them, with the 24/7 service telephone number of the service station and the same serial number printed on it;

Among them, when the luggage is lost, the passenger will turn on his mobile phone to call the service station according to the service number on the sheath and inform the service station of his mobile phone number and serial number for recording, so that when the airline personnel find the lost luggage According to the all-weather service phone number of the service station printed on the luggage attachment on the luggage, call the service station and inform the serial number on the luggage attachment, so that the service station can find out the passenger's mobile phone number based on the serial number and report the lost Luggage to passengers.

Among them, the service station is to make a call or send a text message to the mobile phone of the passenger to know the exact location of the passenger so as to notify the airline to return the lost luggage to the passenger.

Wherein, the size of the sheath is suitable for a boarding pass.

According to a feature of the present invention, the present invention provides a method for reporting lost luggage immediately, which is characterized in that it includes the steps of:

(A) A luggage accessory is attached to a random checked luggage by the passenger, and the all-weather service telephone number of a service station and a serial number are printed on the luggage accessory. The luggage accessory is accompanied by a sheath, and the sheath also prints There is a 24/7 service phone with the service station and the same serial number, and the sheath is carried by the passenger;

(B) When the luggage is lost, the passenger will turn on his mobile phone, call the service station according to the service number on the case, and inform the service station of his mobile phone number and serial number for record;

(C) When the lost luggage is found, the airline personnel will call the service station according to the 24/7 service phone number printed on the luggage attachment, and inform the serial number attached to the luggage; and

(D) The service station finds the passenger's mobile phone number based on the serial number, and calls the passenger to report the lost luggage to the passenger, and learn the exact location of the passenger, so as to inform the airline to return the lost luggage to the passenger.

Description of drawings

In order to further illustrate the technical content of the present invention, the following detailed description is as follows in conjunction with the embodiments and accompanying drawings, wherein:

Fig. 1 is a schematic diagram of the system of the present invention that can immediately report lost luggage.

Figure 2 is a schematic diagram of a luggage accessory used in the first embodiment of the present invention.

Fig. 3 is a flow chart of the method for reporting lost luggage immediately according to the first embodiment of the present invention.

Figure 4 is a schematic diagram of a luggage accessory used in a second embodiment of the present invention.

Fig. 5 is a flow chart of the method for reporting lost luggage immediately according to the second embodiment of the present invention.

Detailed ways

Regarding the system and method for immediately reporting lost luggage of the present invention, please first refer to the schematic diagram of the implementation state shown in Figure 1, wherein, on the luggage 11 checked by the passenger at random, there is a luggage attachment 12, so that when luggage 11 is lost At the time, according to the information recorded on the luggage attachment 12, the service station 13 interacts with the airline personnel 18 and the passenger 19 to report the lost luggage 11 to the passenger 19 in real time.

Figure 2 shows the aforementioned luggage accessory 12, on which the all-weather service telephone number (886-2-22222222) of the service station 13 can be printed. Generally speaking, when the passenger checks in, this luggage accessory 12 is issued to the passenger by the airline, and the passenger Fill in the information such as the number and full name of its mobile phone again on this luggage annex 12, this luggage annex 12 is accompanied by a sheath 21 in addition, also prints the all-weather service telephone (886-2- of service station 13 on this sheath 21 22222222), and the size of the sheath 21 is adapted to the general boarding pass, so that the passenger 19 will put the boarding pass in the sheath 21, and because the passenger will keep the boarding pass at any time during the flight , therefore, it can be ensured that the passenger can obtain the round-the-clock service telephone of the service station 13 at any time.

Fig. 3 shows the flow chart of the method for immediately reporting lost luggage of the present invention, and please refer to shown in Fig. 1, at first, be to print the all-weather service telephone of service station 13 and fill in the luggage of passenger's mobile phone number and full name by the passenger Attachment 12 is attached to the luggage 11, and the luggage 11 is randomly checked (step S301), and when the passenger 19 arrives at the destination airport, if the luggage 11 is found to be lost, his mobile phone 191 is turned on to wait for the report of the lost luggage (step S301) S302). And at the same time, when the airline personnel 18 finds the lost luggage 11, they will make calls to the service station 13 according to the all-weather service telephone of the service station 13 printed on the luggage attachment 12 on the luggage 11, and the service station 13 will Information such as the mobile phone number of the passenger 19 that fills in on the luggage annex 12 and name (step S303); To call or send a short message to the mobile phone 191 of the passenger 19 by the service station 13 immediately (step S304), after the passenger replied, The service station 13 can learn the exact location of the passenger 19 (the current airport or hotel accommodation), and inform the airline of this information (step S305), and deliver the lost luggage 11 to the passenger 19 (step S306) .

In addition, since the passenger 19 can know the round-the-clock service number of the service station 13 through the sheath 21, after the passenger 19 finds that the luggage 11 is lost and turns on his mobile phone 191 (step S302), he can further actively make a call to the service station 13 , so that the information of the lost luggage 11 is recorded by the service station 13, to further inform the airline personnel to speed up the luggage search (step S307).

Again, when the airline personnel 18 found this lost luggage 11 (step S303), because the mobile phone number and name and other data of the passenger 19 were recorded on the luggage accessory 12, therefore, the airline personnel 18 also can directly make a call to the passenger 19 (step S308), after the passenger replies, the airline personnel 18 can learn the exact location of the passenger 19 (the airport or hotel accommodation at present) (step S309), and the lost luggage 11 is delivered to the passenger 19 (step S309) S306).

Fig. 4 shows another example of the aforementioned luggage accessory 12, on which the all-weather service telephone (886-2-22222222) and a serial number of the service station 13 are printed, and this serial number represents the serial number of the luggage 11. This luggage accessory 12 is provided by the airline The company issues it to passengers. Similarly, this luggage accessory 12 is accompanied by a sheath 21. The all-weather service telephone number (886-2-22222222) and the same serial number of the service station 13 are also printed on the sheath 21, and the sheath The size of 21 is compatible with general boarding pass, 19 boarding passes are inserted in the sheath 21 to make things convenient for the passenger, and guarantee that the passenger can obtain the all-weather service phone of service station 13 and the sequence number of luggage 11 thereof at any time.

Fig. 5 shows the flow chart of the method for immediately reporting lost luggage implemented with the aforementioned luggage attachment 12, and please refer to that shown in Fig. 1. on the luggage 11, and the luggage 11 is randomly checked (step 501), and when the passenger 19 arrives at the destination airport, if the luggage 11 is found to be lost, then his mobile phone 191 is turned on, so as to make a call to the service according to the service phone number on the sheath 21 Station, and inform the service station 13 personnel of its contact number (such as a mobile phone number or a hotel phone number) and the serial number of the luggage 11 to record it (step 502). And at the same time, when the airline staff 18 finds the lost luggage 11, they will call the service station 13 according to the all-weather service phone number of the service station 13 printed on the luggage attachment 12 on the luggage 11, and inform the luggage attachment 12 The serial number on (step S503), to find out the mobile phone number of passenger 19 or the contact phone number on the journey by the personnel of service station 13 according to this serial number, and dial a call to passenger 19 (step S504), after the passenger replies, service station 13 can know the exact location of the passenger 19 (current airport or hotel accommodation), and inform the airline of this information (step S505), and deliver the lost luggage 11 to the passenger 19 (step S506). As can be seen from the above description, the present invention is a luggage attachment with the all-weather service phone number of the service station and the mobile phone number of the passenger on the luggage, so that when the luggage is lost, it can be reported to the passenger in real time via the service station, and the current location of the passenger can be grasped. location, so that lost luggage can be delivered to passengers quickly and correctly.

The above-mentioned embodiments are only examples for convenience of description, and the scope of rights claimed by the present invention should be based on the scope of the patent application, rather than limited to the above-mentioned embodiments.

Claims (16)

1. but the system of a repaying lost luggage immediately is characterized in that, comprising:

One service station provides a 24-hour service phone; And

One luggage annex is in order to being in one at random on the checked baggage, its above-listed 24-hour service phone that is printed on the service station, and can insert phone number and name for the passenger;

Wherein, when luggage is lost, the passenger is with its mobile phone power-on, and airline personnel is when finding the luggage of losing, will be according to the 24-hour service phone in the luggage service station that annex is printd on the luggage, call to this service station, and note down the passenger's who is inserted on luggage annex phone number and name, give the passenger with the luggage of losing by the service station repayment by this service station.

2. but the system of repaying lost luggage immediately as claimed in claim 1, it is characterized in that wherein, this service station is to call or to send the mobile phone of news in brief to the passenger, to learn certain position of passenger, so that notice airline sends back to the passenger with the luggage of losing.

3. but the system of repaying lost luggage immediately as claimed in claim 1 is characterized in that, wherein, this luggage annex also is attended by a sheath that can supply the passenger to carry, the 24-hour service phone in the service station of also prining on this sheath.

4. but the system of repaying lost luggage immediately as claimed in claim 3 is characterized in that, wherein, the size of this sheath is suitable with a boarding pass.

5. but the system of repaying lost luggage immediately as claimed in claim 3 is characterized in that, wherein, when the passenger find that luggage is lost and with its mobile phone power-on after, active called to the service station, so that note down the information of being lost the luggages by the service station.

6. but the system of repaying lost luggage immediately as claimed in claim 1, it is characterized in that, wherein, when luggage is lost, the passenger is with its mobile phone power-on, and airline personnel will directly be called to the passenger according to the phone number of the passenger that the luggage annex is put down in writing on the luggage when finding the luggage of losing, learning certain position of passenger, and the luggage of losing is delivered to the passenger on hand.

7. but the method for a repaying lost luggage immediately is characterized in that, comprises step:

(A) be in one at random on the checked baggage by the passenger with a luggage annex, the above-listed 24-hour service phone that is printed on a service station of this luggage annex, and can insert phone number and name for the passenger;

(B) when finding that luggage is lost, the passenger is with its mobile phone power-on;

(C) when finding the luggage of this loss, airline personnel will be according to the 24-hour service phone in the luggage service station that annex is printd on the luggage, and call, and note down the passenger's who is inserted on the luggage annex phone number and name by the service station to the service station; And

(D) luggage of being lost by the service station repayment is given the passenger.

8. but the method for repaying lost luggage immediately as claimed in claim 7 is characterized in that, wherein, in step (D), this service station is to call or to send the mobile phone of news in brief to the passenger, to learn certain position of passenger, so that notice airline sends back to the passenger with the luggage of losing.

9. but the method for repaying lost luggage immediately as claimed in claim 8 is characterized in that, wherein, in step (A), this luggage annex also is attended by a sheath that can supply the passenger to carry, the 24-hour service phone in the service station of also prining on this sheath.

10. but the method for repaying lost luggage immediately as claimed in claim 9 is characterized in that, wherein, the size of this sheath is suitable with a boarding pass.

But 11. the method for repaying lost luggage immediately as claimed in claim 9 it is characterized in that, wherein, in step (B), also comprise and initiatively calling, so that the information of being lost the luggages by service station record to the service station by the passenger.

12. but the method for repaying lost luggage immediately as claimed in claim 7, it is characterized in that, wherein, in step (C), when finding the luggage of losing, airline personnel will directly be called to the passenger according to the phone number of the passenger that the luggage annex is put down in writing on the luggage, learning certain position of passenger, and the luggage of losing be delivered to the passenger on hand.

But 13. the system of a repaying lost luggage immediately it is characterized in that, comprising:

One service station provides a 24-hour service phone;

One luggage annex is in order to being that its above-listed full husband who is printed on the service station waits a Service Phone and a sequence number in one at random on the checked baggage; And

One sheath is to carry its above-listed 24-hour service phone in service station and identical sequence number of being printed on for the passenger;

Wherein, when luggage is lost, the passenger is with its mobile phone power-on, call to the service station and with its phone number and sequence number with the Service Phone on the foundation sheath and to inform that the service station is to write down it, so that when finding the luggage of loss for airline personnel, 24-hour service phone according to the luggage service station that annex is printd on the luggage, and call to the service station, and inform sequence number on the luggage annex, finding passenger's phone number by the service station according to this sequence number, and the luggage that repayment is lost is given the passenger.

14, but the system of repaying lost luggage immediately as claimed in claim 13 is characterized in that, wherein, this service station is to call or to send the mobile phone of news in brief to the passenger, to learn certain position of passenger, so that notice airline sends back to the passenger with the luggage of losing.

15. but the system of repaying lost luggage immediately as claimed in claim 13 is characterized in that wherein, the size of this sheath is suitable with a boarding pass.

But 16. the method for a repaying lost luggage immediately it is characterized in that, comprise step:

(A) be in one at random on the checked baggage by the passenger with a luggage annex, an above-listed 24-hour service phone and the sequence number that is printed on a service station of this luggage annex, this luggage annex is attended by a sheath, also print on this sheath the 24-hour service phone in service station and identical sequence number, and sheath is carried by the passenger;

(B) when finding that luggage is lost, the passenger calls its mobile phone power-on to the service station with the Service Phone on the foundation sheath, and with its phone number and sequence number, informs that the service station is to write down it;

(C) when finding the luggage of this loss, airline personnel will be according to the 24-hour service phone in the luggage service station that annex is printd on the luggage, and calls to the service station, and informs the sequence number that luggage is enclosed; And

(D) passenger's phone number is found according to this sequence number in the service station, and calls to the passenger, gives the passenger with the luggage that repayment is lost, and learns certain position of passenger, and airline sends back to the passenger with the luggage of losing in order to do notice.

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