CN1581191A - Electronic vehicle rental management system - Google Patents
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- CN1581191A CN1581191A CN 200410044485 CN200410044485A CN1581191A CN 1581191 A CN1581191 A CN 1581191A CN 200410044485 CN200410044485 CN 200410044485 CN 200410044485 A CN200410044485 A CN 200410044485A CN 1581191 A CN1581191 A CN 1581191A
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Abstract
Description
技术领域technical field
本发明涉及一种电子化车辆租借管理系统,特别是指一种使客户可通过网络、语音或现场租借与归还车辆,并易于管理的电子化车辆租借管理系统。The invention relates to an electronic vehicle leasing management system, in particular to an electronic vehicle leasing management system that allows customers to rent and return vehicles through the network, voice or on-site, and is easy to manage.
背景技术Background technique
一般车辆租借业都是以人工方式来作业,租借用的车辆种类有别,通常是以小时为单位计费,车型又有细分,各有各的单据,人数少时还可应付,人数多时因为既要抄写单据又要计算金额常造成大排长龙,游客怨言四起。大部份租借方式是以押金或抵押证件的方式,但如果客户在租借站(甲地)以押金的方式租用车辆,行驶到他处租借站(乙地)欲归还车辆时,乙地的工作人员就必须归还押金给客户,乙地的工作人员就必须携带很多金钱,非常不方便。有的租借站很大,各车型的车辆放置点有一段距离,所以租借站不易得知各车型的车辆尚存数量,大部份工作人员是以无线电联络方式来得知。如果前一位客人欲租借车辆已租完,后面便会造成停滞现象,大部份工作人员是以扩音器通知欲借别种车型的客人前来租借,此方式易造成插队争执。在假日,当客户归还车辆时,因大部份都回租借站,容易造成大排长龙。这些都是人工操作最常遇到的弊病。Generally, the vehicle leasing industry is operated manually. The types of vehicles used for leasing are different, usually billed in units of hours, and the models are subdivided, each with its own documents. It is necessary to copy the documents and calculate the amount, which often leads to long queues and complaints from tourists. Most of the rental methods are in the form of a deposit or mortgage certificate, but if the customer rents a vehicle in the form of a deposit at the rental station (A location), when driving to another rental station (B location) and wants to return the vehicle, the work of B location The staff must return the deposit to the customer, and the staff of Bdi must carry a lot of money, which is very inconvenient. Some rental stations are very large, and the vehicles of each model are placed some distance away, so it is difficult for the rental station to know the remaining number of vehicles of each model. Most of the staff use radio contact to find out. If the car that the previous customer wants to rent has been rented out, there will be a stagnation later on. Most of the staff will use a loudspeaker to inform the guests who want to rent another car to come and rent it. This method will easily lead to queue jumping disputes. During holidays, when customers return their vehicles, most of them go back to the rental station, causing long queues. These are the most common disadvantages encountered by manual operations.
由此可见,上述现有方法有诸多缺陷,亟待加以改良。This shows that above-mentioned existing method has many defectives, needs to be improved urgently.
发明内容Contents of the invention
本发明的目的在于提供一种利用通讯网络技术、语音技术及租借电子化技术进行便利化的车辆租借管理,取代现有人工操作的做法,减少人为管理的成本及疏失的电子化车辆租借管理系统。The purpose of the present invention is to provide an electronic vehicle rental management system that utilizes communication network technology, voice technology and rental electronic technology to facilitate vehicle rental management, replace existing manual operations, and reduce human management costs and negligence. .
可达成上述发明目的的电子化车辆租借管理系统,是一种利用通讯网络、语音或电子化技术,使客户可通过网络、语音或现场租借车辆,并易于管理的电子化车辆租借管理系统,其主要包括:The electronic vehicle rental management system that can achieve the purpose of the above invention is an electronic vehicle rental management system that uses communication network, voice or electronic technology to enable customers to rent vehicles through the network, voice or on-site, and is easy to manage. mainly include:
条形码扫描仪,该条形码扫描仪连接至取车模块与还车模块上;a barcode scanner, the barcode scanner is connected to the car pickup module and the car return module;
租借车辆终端电脑;rental vehicle terminal computer;
租车资料服务器模块,其可通过通讯网络与取车模块、还车模块及租借车辆模块相连接;The car rental information server module can be connected with the car pickup module, car return module and rental vehicle module through the communication network;
租借车辆模块,该租借车辆模块提供客户现场进行车辆租借或预约代码的资料输入;Rental vehicle module, the rental vehicle module provides customers with on-site vehicle rental or data input of reservation codes;
取车模块,该取车模块连接至租借车辆终端电脑上;A car pickup module, which is connected to the rental vehicle terminal computer;
还车模块,该还车模块连接至租借车辆终端电脑上;A car return module, the car return module is connected to the rental vehicle terminal computer;
网页预约车辆模块,该网页预约车辆模块提供客户通过网络进行车辆租借的资料输入;以及A webpage vehicle reservation module, the webpage vehicle reservation module provides customers with data input for vehicle rental through the network; and
语音预约车辆模块,该语音预约车辆模块提供客户通过语音方式进行车辆租借的资料输入;Voice reservation vehicle module, the voice reservation vehicle module provides customers with data input for vehicle rental through voice;
通过网页预约车辆模块、语音预约车辆模块或现场以租借车辆模块来建立客户租车资料,并通过通讯网络将客户租车资料储存于租车资料服务器模块,且该租车资料服务器模块会记录客户租车资料,同时由租借车辆模块印制含条形码的单据给客户作为取车的依据,当客户取车时,通过条形码扫描仪扫描印制含条形码的单据及车辆上的条形码,并经由取车模块验证后,再通过通讯网络通知租车资料服务器模块该车已取用,而当客户还车时,通过条形码扫描仪扫描印制含条形码的单据及车辆上的条形码,并由还车模块验证后,通过通讯网络通知租车资料服务器模块该车已还,同时该租车资料服务器模块做后续扣款操作。Establish customer car rental data through the webpage vehicle reservation module, voice reservation vehicle module or on-site rental vehicle module, and store the customer car rental data in the car rental data server module through the communication network, and the car rental data server module will record the customer car rental data, and at the same time The rental vehicle module prints the document containing the barcode to the customer as the basis for picking up the car. When the customer picks up the car, scan the printed document containing the barcode and the barcode on the vehicle through the barcode scanner, and after verification by the car picking module, then Notify the car rental information server module that the car has been taken through the communication network, and when the customer returns the car, scan the printed receipt with barcode and the barcode on the vehicle through the barcode scanner, and after the verification by the car return module, notify through the communication network The car rental information server module has returned the car, and at the same time, the car rental information server module performs subsequent deduction operations.
本发明所述的电子化车辆租借管理系统,与现有技术相比,具有下列的优点:Compared with the prior art, the electronic vehicle rental management system of the present invention has the following advantages:
一、能提供智能型多元租借车辆技术,使租借管制流程更智能化。1. It can provide intelligent multi-leasing vehicle technology to make the leasing control process more intelligent.
二、结合网页预约技术、语音预约技术及租借流程电子化技术,实现更有效多元的进行车辆租借。2. Combining webpage reservation technology, voice reservation technology and electronic rental process technology to realize more effective and diversified vehicle rental.
附图说明Description of drawings
下面结合本发明的较佳实施例及其附图,进一步说明本发明的技术内容及其目的功效。Below in conjunction with preferred embodiment of the present invention and accompanying drawing, further illustrate the technical content of the present invention and its objective effect.
图1为本发明电子化车辆租借管理系统的架构示意图;FIG. 1 is a schematic diagram of the architecture of the electronic vehicle rental management system of the present invention;
图2为该电子化车辆租借管理系统的网页预约车辆模块流程图;Fig. 2 is a flow chart of the web page reservation vehicle module of the electronic vehicle rental management system;
图3为该电子化车辆租借管理系统的取车模块流程图;Fig. 3 is the flow chart of the car pickup module of the electronic vehicle rental management system;
图4为该电子化车辆租借管理系统的还车模块流程图;Fig. 4 is the flow chart of the vehicle return module of the electronic vehicle rental management system;
图5为该电子化车辆租借管理系统的租借车辆模块流程图;Fig. 5 is the flowchart of the rental vehicle module of the electronic vehicle rental management system;
图6为该电子化车辆租借管理系统的语音预约车辆模块流程图;以及Fig. 6 is the flow chart of the voice reservation vehicle module of the electronic vehicle rental management system; and
图7为该电子化车辆租借管理系统的租车服务器模块流程图。Fig. 7 is a flowchart of the car rental server module of the electronic vehicle rental management system.
具体实施方式Detailed ways
如图1所示,本发明所述的电子化车辆租借管理系统,主要包括有:As shown in Figure 1, the electronic vehicle rental management system of the present invention mainly includes:
条形码扫描仪1,该条形码扫描仪1连接至取车模块与还车模块上;A barcode scanner 1, the barcode scanner 1 is connected to the car pickup module and the car return module;
租借车辆终端电脑2;Rental
租车资料服务器模块3,其可通过通讯网络与取车模块5、还车模块6及租借车辆模块4相连接;Car rental
租借车辆模块4,该租借车辆模块4提供客户现场进行车辆租借或预约代码的资料输入;
取车模块5,该取车模块5连接至租借车辆终端电脑2上;
还车模块6,该还车模块6连接至租借车辆终端电脑2上;Returning the
网页预约车辆模块7,该网页预约车辆模7组提供客户通过网络进行车辆租借的资料输入;以及Web page
语音预约车辆模块8,该语音预约车辆模块8提供客户通过语音方式进行车辆租借的资料输入;Voice
通过网页预约车辆模块7、语音预约车辆模块8或租借车辆模块4来建立客户租车资料,并通过通讯网络将客户租车资料储存于租车资料服务器模块3,且该租车资料服务器模块3会记录客户租车资料,同时由租借车辆模块4印制含条形码的单据给客户作为取车的依据,当客户取车时,通过条形码扫描仪扫描印制含条形码的单据及车辆上的条形码,并经由取车模块5验证后,再通过通讯网络通知租车资料服务器模块3该车取用,而当客户还车时,通过条形码扫描仪扫描印制含条形码的单据及车辆上的条形码,并由还车模块6验证后,通过通讯网络通知租车资料服务器模块3该车已还,同时该租车资料服务器模块3做后续扣款操作。Establish customer car rental data through the web page
如图1、图2、图3及图4所示,本发明所述的电子化车辆租借管理系统中,当客户先以网页预约的方式订车时,其方法如下:As shown in Fig. 1, Fig. 2, Fig. 3 and Fig. 4, in the electronic vehicle rental management system of the present invention, when the customer first orders a car in the form of web page reservation, the method is as follows:
一、客户以网页预约车辆:1. Customers book a vehicle through the webpage:
客户键入其身份证字号、姓名、手机号码、租车需求、取车地点及取车时间,当配对完成后租车网页便会显示一组预约代码并以短信方式将预约代码传送至客户手机;Customers key in their ID number, name, mobile phone number, car rental needs, car pick-up location and car pick-up time. After the matching is completed, a set of reservation codes will be displayed on the car rental webpage and sent to the customer's mobile phone by SMS;
二、取车:2. Pick up the car:
由租借站工作人员以租借车辆终端电脑2键入客户预约代码,经验证后由租借车辆终端电脑2打印出含条形码的单据给客户,上列车型、取车地点、抵押状态及起始时间,客户可从取车单据中得知要到哪一车辆停放柜或停放点取车,同时租借车辆终端电脑2通过通讯网络将该项租车资料传送至租车资料服务器模块3;而取车时,工作人员以条形码扫描仪1读取客户取车单据上的条形码,并由客户挑选车辆,再以条形码扫描仪1读取车辆上的条形码将两项条形码资料做连结后,并通过通讯网络由租借车辆终端电脑2将车籍资料回传至租车资料服务器模块3,通知租车资料服务器模块3该车已取用并扣除该型车辆数量,再由租车资料服务器模块3将该型车辆数量传送至租借车辆终端电脑2,同时租借车辆终端电脑2将各型车辆数量以灯号广告牌显示给客户参考。The staff of the rental station key in the customer's reservation code with the rental
三、还车:3. Returning the car:
A、甲地还车:客户可根据取车单据回到甲地车辆停放柜或停放点,由工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码,将两项条形码资料做连结,再加入归还时间,并通过租借车辆终端电脑2将该项资料通过通讯网络传送至租车资料服务器模块3,做资料查询及计算租借费用、损坏费用并取消抵押状态、增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至甲地租借车辆终端电脑2,做车辆数量更新,工作人员确认无误后即完成还车手续。A. Returning the car at place A: The customer can return to the vehicle parking cabinet or parking point at place A according to the pick-up document, and the staff will use the barcode scanner 1 to read the barcode on the customer's car pick-up document and the barcode on the vehicle, and return the two Link the barcode data, then add the return time, and transmit this data to the car rental
B、乙地还车:工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码,将两项条形码资料做连结,再加入归还时间,并通过租借车辆终端电脑2将该项资料经由通讯网络传送至租车资料服务器模块3,做资料查询及计算租借费用、损坏费用,并取消抵押状态、增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至乙地租借车辆终端电脑2,做车辆数量更新,工作人员确认无误后即完成还车手续。B. Returning the car at B: The staff uses the barcode scanner 1 to read the barcode on the customer’s pick-up receipt and the barcode on the vehicle, link the two barcode data, add the return time, and use the rental
如图1、图3、图4及图5所示,本发明所述的电子化车辆租借管理系统中,当客户现场租借车辆时,其方法如下:As shown in Fig. 1, Fig. 3, Fig. 4 and Fig. 5, in the electronic vehicle rental management system of the present invention, when the customer rents a vehicle on site, the method is as follows:
一、取车:1. Pick up the car:
由租借站工作人员以租借车辆终端电脑2键入客户身份证字号、姓名、手机号码及租车需求,经验证后由租借车辆终端电脑2打印出含条形码的单据给客户,上列车型、取车地点、抵押状态及起始时间,客户可从取车单据中得知要到哪一车辆停放柜或停放点取车,同时租借车辆终端电脑2通过通讯网络将该项租车资料传送至租车资料服务器模块3;取车时,工作人员以条形码扫描仪1读取客户取车单据上的条形码,并由客户挑选车辆,再以条形码扫描仪1读取车辆上的条形码将两项条形码资料做连结后并通过通讯网络由租借车辆终端电脑2将车籍资料回传至租车资料服务器模块3,通知租车资料服务器模块3该车已取用并扣除该型车辆数量,再由租车资料服务器模块3将该型车辆数量传送至租借车辆终端电脑,同时租借车辆终端电脑2将各型车辆数量以灯号广告牌显示给客户参考。The staff of the rental station enter the customer's ID number, name, mobile phone number and car rental requirements through the rental
二、还车:2. Returning the car:
A、甲地还车:客户可根据取车单据回到甲地车辆停放柜或停放点由工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码将两项条形码资料做连结再加入归还时间并通过租借车辆终端电脑2将该项资料通过通讯网络传送至租车资料服务器模块3做资料查询及计算租借费用、损坏费用并取消抵押状态增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至甲地租借车辆终端电脑2,做车辆数量更新,工作人员确认无误后即完成还车手续。A. Returning the car at place A: The customer can return to the vehicle parking cabinet or parking point at place A according to the pick-up receipt, and the staff will use the barcode scanner 1 to read the barcode on the pick-up receipt and the barcode on the vehicle to replace the two barcode data Make a link and then add the return time and send the data to the car rental
B、乙地还车:工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码将两项条形码资料做连结再加入归还时间并通过租借车辆终端电脑2将该项资料经由通讯网络传送至租车资料服务器模块3做资料查询及计算租借费用、损坏费用并取消抵押状态增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至乙地租借车辆终端电脑2,做车辆数量更新,工作人员确认无误后即完成还车手续。B. Returning the car at B: The staff use the barcode scanner 1 to read the barcode on the customer’s pick-up receipt and the barcode on the vehicle, link the two barcode data and add the return time, and use the rental
如图1、图3、图4及图6所示,本发明所述的电子化车辆租借管理系统中,当客户先以语音预约的方式订车时,其方法如下:As shown in Fig. 1, Fig. 3, Fig. 4 and Fig. 6, in the electronic vehicle rental management system of the present invention, when the customer first orders a car by voice reservation, the method is as follows:
一、客户以语音预约车辆:1. Customers reserve vehicles by voice:
客户先以手机拨打语音预约的方式订车,客户根据语音系统的询问键入手机号码、取车地点、取车时间及租车需求,当确认后语音系统便会传短信给客户要客户回传确认讯息,当语音预约车辆模块8收到客户确认讯息便后并以短信方式将预约代码传送至客户手机;Customers first book a car by calling a voice reservation on their mobile phone. The customer enters the mobile phone number, car pick-up location, car pick-up time and car rental requirements according to the voice system's inquiry. After confirmation, the voice system will send a text message to the customer and ask the customer to send back a confirmation message. , when the voice
二、取车:2. Pick up the car:
由租借站工作人员以租借车辆终端电脑2键入客户预约代码,经验证后由租借车辆终端电脑2打印出含条形码的单据给客户,上列车型、取车地点、抵押状态及起始时间,客户可从取车单据中得知要到哪一车辆停放柜或停放点取车,同时租借车辆终端电脑2通过通讯网络将该项租车资料传送至租车资料服务器模块3;取车时,工作人员以条形码扫描仪1读取客户取车单据上的条形码,并由客户挑选车辆,再以条形码扫描仪1读取车辆上的条形码将两项条形码资料做连结后,通过通讯网络由租借车辆终端电脑2将车籍资料回传至租车资料服务器模块3,通知租车资料服务器模块3该车已取用并扣除该型车辆数量,再由租车资料服务器模块3将该型车辆数量传送至租借车辆终端电脑2,同时租借车辆终端电脑2将各型车辆数量以灯号广告牌显示给客户参考。The staff of the rental station key in the customer's reservation code with the rental
三、还车:3. Returning the car:
A、甲地还车: 客户可根据取车单据回到甲地车辆停放柜或停放点,由工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码,将两项条形码资料做连结,再加入归还时间,并通过租借车辆终端电脑2将该项资料通过通讯网络传送至租车资料服务器模块3,做资料查询及计算租借费用、损坏费用并取消抵押状态、增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至甲地租借车辆终端电脑2做车辆数量更新,工作人员确认无误后即完成还车手续。A. Returning the car at place A: The customer can return to the vehicle parking cabinet or parking point at place A according to the pick-up receipt, and the staff will use the barcode scanner 1 to read the barcode on the customer's pick-up receipt and the barcode on the vehicle. Link the barcode data, then add the return time, and transmit this data to the car rental
B、乙地还车:工作人员以条形码扫描仪1读取客户取车单据上的条形码及车辆上的条形码,将两项条形码资料做连结,再加入归还时间,并通过租借车辆终端电脑2将该项资料经由通讯网络传送至租车资料服务器模块3,做资料查询及计算租借费用、损坏费用并取消抵押状态、增加该型车辆数量及后续扣款操作,同时将该型车辆数量通过通讯网络传送至乙地租借车辆终端电脑2做车辆数量更新,工作人员确认无误后即完成还车手续。B. Returning the car at B: The staff uses the barcode scanner 1 to read the barcode on the customer’s pick-up receipt and the barcode on the vehicle, link the two barcode data, add the return time, and use the rental
如图7所示,本发明所述的电子化车辆租借管理系统中,当客户预约租车时,网页预约车辆模块7或语音预约车辆模块8会将客户资料及租车需求通过通讯网络传送至租车资料服务器模块3,租车资料服务器模块3会做验证及根据需求来做配对并分配一组预约代码回传至网页预约车模块7或语音预约车辆模块8,当客户到现场时,租借车辆模块4根据预约代码通过通讯网络传送至租车资料服务器模块3,找出相关预约资料并送确认讯息回租借车辆模块4,现场租车时租借车辆模块4会将客户资料及租车需求通过通讯网络传送至租车资料服务器模块3,租车资料服务器模块3会做验证及根据需求来做配对并回传结果至租借车辆模块4,取车时租车资料服务器模块3根据资料做查询并记录该项资料的抵押状态及计算、回传车辆数量更新,还车时租车资料服务器模块3根据资料做查询并取消该项资料的抵押状态并做租车费用计算及相关扣款操作及计算、回传车辆数量更新。As shown in Figure 7, in the electronic vehicle rental management system of the present invention, when a customer reserves a car rental, the webpage
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102376074A (en) * | 2010-08-10 | 2012-03-14 | Sk实业株式会社 | System and method for integrated vehicle management |
| CN102376022A (en) * | 2010-08-10 | 2012-03-14 | Sk实业株式会社 | TCMS system used for company or school and vehicle management method thereof |
| CN102667655A (en) * | 2009-10-30 | 2012-09-12 | 旅行公司 | Vehicle Access Control Services and Platforms |
| CN103295138A (en) * | 2013-04-19 | 2013-09-11 | 麦特汽车服务股份有限公司 | Vehicle sharing and using method and vehicle-mounted intelligent terminal device |
| CN103456166A (en) * | 2013-09-03 | 2013-12-18 | 北京奇华通讯有限公司 | Internet car arranging terminal |
| CN103679520A (en) * | 2013-12-20 | 2014-03-26 | 山东理工大学 | Motor vehicle resource sharing system and method |
| CN105224989A (en) * | 2014-06-05 | 2016-01-06 | 上海宝信软件股份有限公司 | Automobile leasing based on the prediction of motion interval historical data is super orders management system |
| CN105654365A (en) * | 2016-02-01 | 2016-06-08 | 成都市泰牛科技股份有限公司 | Loan-out use management system and method of commercial vehicle |
| CN104584367B (en) * | 2012-08-17 | 2017-02-22 | 株式会社东芝 | charging management system |
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| CN102667655B (en) * | 2009-10-30 | 2016-10-12 | 旅行公司 | Vehicle access control service and platform |
| US11042816B2 (en) | 2009-10-30 | 2021-06-22 | Getaround, Inc. | Vehicle access control services and platform |
| CN102667655A (en) * | 2009-10-30 | 2012-09-12 | 旅行公司 | Vehicle Access Control Services and Platforms |
| CN102376074B (en) * | 2010-08-10 | 2014-04-30 | Sk实业株式会社 | System and method for integrated vehicle management |
| CN102376074A (en) * | 2010-08-10 | 2012-03-14 | Sk实业株式会社 | System and method for integrated vehicle management |
| CN102376022A (en) * | 2010-08-10 | 2012-03-14 | Sk实业株式会社 | TCMS system used for company or school and vehicle management method thereof |
| CN104584367B (en) * | 2012-08-17 | 2017-02-22 | 株式会社东芝 | charging management system |
| US11104235B2 (en) | 2012-08-17 | 2021-08-31 | Kabushiki Kaisha Toshiba | Charging management system |
| CN103295138A (en) * | 2013-04-19 | 2013-09-11 | 麦特汽车服务股份有限公司 | Vehicle sharing and using method and vehicle-mounted intelligent terminal device |
| CN103456166A (en) * | 2013-09-03 | 2013-12-18 | 北京奇华通讯有限公司 | Internet car arranging terminal |
| CN103679520A (en) * | 2013-12-20 | 2014-03-26 | 山东理工大学 | Motor vehicle resource sharing system and method |
| CN103679520B (en) * | 2013-12-20 | 2017-10-24 | 山东理工大学 | A kind of motor vehicle resource share method |
| CN105224989A (en) * | 2014-06-05 | 2016-01-06 | 上海宝信软件股份有限公司 | Automobile leasing based on the prediction of motion interval historical data is super orders management system |
| CN105654365A (en) * | 2016-02-01 | 2016-06-08 | 成都市泰牛科技股份有限公司 | Loan-out use management system and method of commercial vehicle |
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