CN1404261A - Monitoring and management method of cut-in number port information in call management center - Google Patents

Abstract

A solution for configuring and managing access code port information based on the idea of port wholesale, providing operators and ISPs with complete access code management functions, port wholesale policies, Service functions such as retention policy and port real-time monitoring. Including the following process: establish an access number on the management console of the call management center, generate an access number identifier, set the business type of the access number, generate a call type identifier, set the reserved time of the access number port, so that Reserve access number ports for users at any time, set statistical policies to reject calls with incomplete calling numbers and save successful call history records and failed call history records, set additional policies for port lease customers to implement port wholesale according to customer requirements, Monitor the real-time occupancy of access number ports.

Description

Method for monitoring and managing access number port information of call management center

technical field

The invention relates to a method for monitoring and managing access number port information of a call management center (CMC). In particular, the method for monitoring and managing the management console of the call management center of the public access platform is configured based on the idea of port wholesale.

Background technique

The public access platform adopts the service that the telecom operator plans the network and provides dial-up access through the wholesale port. The call management center is the business management center of the public access platform. The public access platform is configured with a call management center to support port wholesale services. The access number port information monitoring and management method is an important part of the call management center, which directly provides the public access platform with unified configuration, unified management, and unified monitoring business functions.

The so-called "port wholesale" means that telecom operators use the data bypass scheme to establish a public dial-up network platform, and use relay grouping technology to realize the mixed access of multiple ISPs (Internet Service Providers) and various dial-up methods. Providers provide dial-up port resources in batches to various ISPs to carry out dial-up access services. This solution provides dynamic allocation of access ports and IP addresses, and provides a variety of strategies and statistical functions to optimize the use of resources.

Based on the idea of port wholesale, the following three solutions are derived according to different needs.

1. The call management center + routing management center (RMC) solution realizes port wholesale

(1) The solution for users to access the Internet through the egress gateway of the ISP

In this solution, the call management center is responsible for port pre-authentication and unified IP address allocation, and the routing management center device is responsible for sending user data to the designated ISP and processing the return route of the information packet; dial-up users will access through the egress gateway of the ISP Internet resources. Different ISPs have different egress gateways to the Internet, so this port wholesale application is also called "call management center + RMC multiple egress" mode.

(2) The solution for users to access the Internet through the egress gateway of the telecom operator

Some small and medium-sized ISPs do not build separate egress gateways to the Internet, but provide access to Internet resources for dial-up users by renting the bandwidth of telecom operators' egress gateways. Different ISPs uniformly use the egress gateway of the telecom operator to the Internet, so this port wholesale application is also called "call management center + routing management center unified egress".

2. Unified address/unified export method

For large-scale telecom operators and some ISPs that provide dial-up access, because users are relatively fixed, IP addresses can be fixedly allocated in the access unit of NAS (Network Access Server) (such as A8010 integrated access platform), call management The central device only provides the port pre-authentication function, and the telecom operator or ISP uses its own AAA server to authenticate dial-up users.

3. Call management center + L2TP (two-layer tunneling protocol) solution to realize port wholesale

On the one hand, some enterprises or ISPs rent ports to telecom operators in batches to provide access services; Network method, which requires the combination of port wholesale application and virtual private dial-up network. Since L2TP protocol is usually used to establish virtual private dial-up network tunnel, this new network application is called "call management center + L2TP" scheme. The telecom operator maintains the call management center equipment, provides port pre-authentication function, and then establishes an L2TP tunnel between the integrated access platform (LAC) and the enterprise LNS, so that dial-up users can access the internal resources of the enterprise or ISP through this tunnel.

When adopting the "call management center + L2TP" solution to realize port wholesale, according to the user access type, it can be divided into two methods: "virtual private dial-up network number" and "virtual private dial-up network number + domain name".

Contents of the invention

The purpose of the present invention is to provide a method for monitoring and managing access number port information at the management station of the call management center based on the port wholesale idea of the public access platform. The method enables the call management center to provide complete operator/ISP access number management functions, port wholesale strategy, port reservation strategy, port real-time monitoring and other service functions.

Information query personnel can understand the relationship between the current number of ports occupied by the access number and the number of ports used in peak hours, as well as the relationship between the peak value of the port occupied by the access number and the number of basic ports during the statistical period through the real-time monitoring graph of the port occupancy of the access number. In the access number management interface, increase the number of basic ports and additional ports for the access number, or change the call loss in the port utilization ratio tab set in the port reservation policy, or change the call loss in the port reservation policy Assign a reserved port to this access number during peak hours. In this way, port monitoring, port management and resource configuration are realized.

According to the present invention, there is provided a method for monitoring and managing access number port information based on port wholesale at the management station of the call management center, comprising the steps of: establishing an access number at the call management center management station, generating an access number identifier; setting The business type of the access number generates the call type identifier; set the basic port number and the extra port number of the access number; set the statistical strategy to reject the call with incomplete calling number, save the successful call history record and the failed call history record, which is convenient for calculation Approval of fee bills; by monitoring the real-time occupancy of the access number port, master the real-time information of the basic port number of the access code, the current port occupancy, and the port occupancy during peak hours, and configure as follows accordingly: set access by area Number port reservation, in order to reserve access number ports for users at any time of year, week, and day; according to customer reservation requirements, set additional policies for port lease customers.

Create an access number on the management console of the call management center to generate an access number identifier; set the service type of the access number to generate a call type identifier; set the reserved time for the access number port so that it can be used for users at any time of the year, week, or day Reserve access number ports; set statistical policies to reject calls with incomplete calling numbers and save successful call history and failed call history; according to customer requirements, set additional policies for port lease customers to implement port wholesale to meet customer reservation requirements ; Monitor the real-time occupancy of the access number port.

In addition, according to the method of monitoring and managing access number port information based on port wholesale at the management station of the call management center of the present invention, the call management center supports four types of dial-up services: ordinary call service type, virtual private dial-up network + domain name service type , pure virtual private dial-up network service type, routing management center service type.

The step of setting the reserved time of the access number port includes limiting the start and end period of the reserved port according to the specific year, month, day and hour, or defining the start and end period of the reserved port according to the period of the month, day and hour.

The step of setting the statistical strategy includes the step of setting the basic limit and the additional limit of the number of ports for each access number, and the maximum number of online users allowed by the access number is the basic limit + additional limit.

The steps of setting additional policies include setting dialing time period restrictions for access numbers, setting different port number restrictions for each access number in different time periods, and setting call type restrictions for access numbers. Set call restriction (call loss) for the occupancy rate, set the area restriction where the dial-up user is located for the access number, and realize the steps of setting different port quantity restrictions for the access number in different areas.

Call types include ISDN and modem call types, as well as V.110 and V.120 call types.

According to the present invention, the method for monitoring and managing access number port information based on port batching at the management station of the call management center also includes setting the priority level of each strategy while setting each strategy above, when in a certain time period When there are multiple port reservation policies, determine which reservation policy should be adopted according to the priority. The priority range is 1 to 10. The larger the value, the higher the priority level.

Description of drawings

The method for monitoring and managing access number port information at the management station of the call management center based on the port wholesale idea of the present invention will be described in detail below in conjunction with the accompanying drawings, so as to better understand the purpose, characteristics and advantages of the present invention.

Fig. 1 is the flow chart of the method for monitoring and managing the access number port information at the management station of the call management center according to the present invention;

Fig. 2 is a graph of real-time monitoring of access number port occupancy.

Detailed ways

The method for monitoring and managing access number port information at the management station of the call management center will be described below with reference to the accompanying drawings.

The business process is realized by adopting the client/server mode, that is, the user can call the stored procedure of the database through the management console of the call management center, as well as query, add, modify and delete the form data, and the interface function is organized by the management console of the call management center Items, organization call logic, and construction algorithm, the specific implementation and data collection are provided by the database.

In step S100, a new access number is established, and an access number identifier, ie DNIS, is generated.

Multiple access numbers can be added under one customer. The access numbers of different customers are different, and the port restriction strategy can be developed around the access numbers. After selecting a certain customer name, specify the access number, for example, select 168 access number 168 in this embodiment.

In step S200, the service type is set. Select the service type of the access number from the four dial-up service types supported by the call management center. The business types supported by the call management center include ordinary calls, virtual private dial-up network + domain name, pure virtual private dial-up network, and routing management center. This example is a pure virtual private dial-up network mode, and the unique identifier of the LNS group associated with the access number needs to be selected.

In step S300, reserved ports are set to provide the client with the function of reserving a certain number of ports at a certain access point. After setting this function, even if a certain customer does not have a user on the Internet, some ports should be reserved for the corresponding access point, that is, these ports will remain idle and not allowed to be used by other customers. In this case, it may specifically include: a. Limiting the start and end periods of reserved ports according to specific years, months, days, and hours; b. Limiting the start and end periods of reserved ports according to specific months, days, and hours every year ; c. within a week, limit the start and end periods of reserved ports according to specific days and hours; and d. within each day, limit the start and end periods of reserved ports according to specific hours. If you want to reserve a certain number of ports fixedly without being limited by a specific time period, you can also reserve ports at any time.

In step S400, statistics policy is set. There is a basic limit and an additional limit on the number of ports corresponding to each access number. This access number allows the maximum number of online users to be "basic limit + additional limit". That is to say, if the extra limit > 0, the number of online users allowed is greater than the basic limit, but calls by users exceeding the basic limit are called "extra calls", and "extra calls" are charged extra.

When setting statistics policy, you can set the following function items as required:

A. Reject calls with incomplete calling numbers: If the calling number obtained by the call management center from the device side is a disabled number, the call management center will reject such users from accessing the Internet;

B. Save successful call history records: all successful Internet users of this DNIS will keep records in the database, which can be queried and counted with the secondary billing software (optional);

C. Save failed call history records: For all failed Internet access users of this DNIS, records will be kept in the database, and failure type statistical items can be viewed in the information statistics function module.

In step S500, according to the customer's requirements, an additional strategy for implementing port wholesale to meet the customer's predetermined requirements is set for the port lease customer. The call management center can implement different wholesale policies for port lease customers, and can control the network at a macro level. Additional strategy dialing includes time zone restriction strategy, call type restriction strategy, call restriction strategy and area port quantity restriction strategy. The time period limit policy sets the dial time period limit for each called number of each customer, and sets the port number limit for each access number in different time periods. Call Type Restrictions Set call type restrictions for each called number for each customer. There are two types of calls at present: ISDN and modem, and V.110 and V.120 will be added in the future. The number of ports can be flexibly set for different call types of each access number. When the port occupancy reaches a certain level, the call restriction strategy artificially creates some call loss, which is called call filtering. For example, if the current port occupancy rate has reached 90%, you can set the success rate of future calls to 80%, and artificially create 20% call loss. The call management center sets the call restriction policy according to the port occupancy rate of the called number. The regional port quantity restriction strategy sets the region restriction for each called number of each customer, and sets the port quantity restriction for each access number in a different region. The above wholesale strategies can be used in combination.

You can set the priority level of each policy while setting each of the above policies. When there are multiple port reservation policies in a certain period of time, determine which reservation policy should be adopted according to the priority. The priority range is 1 ~10, the higher the value, the higher the priority level.

When there are multiple port reservation policies in a certain period of time, it is judged which reservation policy should be adopted according to the priority.

Referring to FIG. 2, the real-time monitoring graph of the port occupancy is illustrated. In this example, the number of basic ports is 8000, the number of additional ports is 2000, the upper limit of ports is 10000, and the access number is 164. The information query personnel can call out the real-time monitoring graph from the management console of the call management center, so as to grasp the relationship between the peak value of port occupation and the number of basic ports during the statistical period. In the real-time monitoring graph, the horizontal axis represents time, and the vertical axis represents the number of ports. The real-time port information is collected according to the refresh cycle, and the drawn curve will retain the sampling points within 200 refresh cycles. The current sampling value will be normalized according to the maximum value occupied by the port during the statistical period, that is, the real-time monitoring curve will be compressed in proportion to the maximum value. The method of compressing the maximum value during the statistical period is used to facilitate the information query personnel to compare the relationship between the current port occupancy of the access number and the port occupancy during peak hours. Information query personnel can increase the number of basic ports and additional ports for the access number in the access number management interface through the system operator or configuration administrator of the bureau, or the port utilization ratio set in the port reservation policy. Change the call loss in the tab, or allocate a reserved port for the access number in peak hours in the port reservation policy. In this way, port monitoring, port management and resource configuration are realized.

Claims (7)

1. method of monitoring and managing the access code port information based on port wholesale in the turnkey console of Call Management Center comprises step:

Set up access code in the Call Management Center turnkey console, produce the access code sign;

The type of service of access code is set, produces the type of call sign;

Basic port number, the additional port number of access code are set;

The statistics strategy is set with the infull calling of refusal calling number, preservation successful call historical record and failed calls historical record, makes things convenient for checking and approving of charging bill;

Utilize to monitor the situation that takies in real time of access code port, grasp the basic port number of access code, take several real time information, carry out following configuration in view of the above when front port takies number, peak period port:

By the zone access code port is set and reserves, so as per year, week, a day random time section reserve the access code port for the user;

According to the pre-provisioning request of client, rent the client for port extra strategy is set.

2. method of monitoring and managing the access code port information based on port wholesale in the turnkey console of Call Management Center according to claim 1 is characterized in that Call Management Center support ordinary call type of service, Virtual Private Dialup Network+Domain Name Services type, pure Virtual Private Dialup Network type of service, four kinds of main business types of Router Management Center.

3. method of monitoring and managing the access code port information in the turnkey console of Call Management Center based on port wholesale according to claim 1, it is characterized in that being provided with means that the access code port reserves and comprise according to concrete year, month, day, hour limit the term of reserving port, or by year, month, day, hour distribute the reservation port for the cycle.

4. method of monitoring and managing the access code port information in the turnkey console of Call Management Center based on port wholesale according to claim 1, it is characterized in that the step that the statistics strategy is set comprises the step of each access code being carried out the basic restriction and the additional limits setting of port number, the online number of users of access code permission is basic restriction to the maximum and adds additional limits.

5. method of monitoring and managing the access code port information in the turnkey console of Call Management Center based on port wholesale according to claim 1, the step that it is characterized in that being provided with extra strategy is included as access code the restriction of dialing time section is set, realization is provided with different port number restrictions to each access code in different time sections, the restriction of type of call is set for access code, port occupancy according to access code is provided with call blocking (call loss), for access code is provided with the region limits at dial user place, achieves a butt joint the step of different port number restrictions is set in different zones into number.

6. method of monitoring and managing the access code port information in the turnkey console of Call Management Center based on port wholesale according to claim 5, it is characterized in that type of call comprises integrated services digital network and modem call type, and type of call V.110 and V.120.

7. according to the described method of monitoring and managing the access code port information in the turnkey console of Call Management Center based on port wholesale of any one claim of claim front, it is characterized in that on be provided with each is provided with each tactful priority level in tactful, when having a plurality of port reservation policy in some time periods, which kind of reservation policy judgement should take according to the priority size.