CN1307578C - Multimedia alarm system and method - Google Patents

Abstract

A multimedia warning system and method, the system includes a database, in which agent data is stored, the aforementioned agent data is an agent defining various types of warning messages for each user; a warning message receiving module, the received warning message provider sends an alarm message; an alarm message processing module generates an alarm message sending request according to the aforementioned alarm message, and if the feedback confirmation message sent by the user is not received within the scheduled feedback time, select the corresponding agent according to the aforementioned agent information, Generate an alarm message sending request whose sending object is the aforementioned agent; an alarm message sending module sends the alarm message sending request to a corresponding user. The multimedia warning method is implemented through the aforementioned multimedia warning system. Through the aforementioned system and method, when no feedback confirmation message is received within the predetermined time, the warning message is sent to the relevant agent of the user, and relevant personnel can obtain the warning message in time.

Description

Multimedia alarm system and method

【Field of Invention】

The present invention relates to a multimedia alarm system and method, in particular to a multimedia alarm system and method for selecting a corresponding agent to send an alarm message when no feedback confirmation message is received within a predetermined time.

[Background of the invention]

Present information communication means is numerous, and it comprises short message service (Short Message Service; SMS) mode, personal digital assistant (Personal digital assistant; PDA) mode, email mode, voice mode, Internet pager (abbreviated as ICQ) and facsimile way etc. With the advancement of society and the development of communication technology, information communication among human beings has become more and more frequent. According to the survey data released by the GSM Association in May 2001, the number of short messages sent through the GSM system in the world in the first quarter of 2001 has exceeded More than 50 billion entries. Therefore, there are currently a large number of message service operators that provide message services to users. For example, short message service operators provide short message services such as financial information, stock market information, news information, and entertainment information to users. There are also some websites that provide users with relevant information by email. With the development of message communication and its commercial applications, more and more urgent messages require service providers to provide sending services, and these urgent messages (alarm messages) need to be sent to corresponding users in a timely manner, what's more, some alarm messages require users to After receiving the alarm message, send and receive feedback information for confirmation. In practical applications, due to the limitations of the communication line, the processing speed and capacity of the transmission system, and the user's own reasons (such as the shutdown of the message receiving tool), the user may not be able to obtain it in time. The warning message. Aiming at the aforementioned situation, the existing solution is to send a warning message through another sending method, informing the user that the message has been sent, and requires the user to confirm. The U.S. No. 5,995,594 patent announced on November 30, 1999, whose patent title is "Multimedia Alarm System and Method for Message Notification (System and Method for Message notification in a Multimedia Messaging System)" promptly uses the above-mentioned method. What this patent discloses is that a message is sent to the corresponding mailbox of the user by e-mail. In order for the user to receive the message in time, the message provider sends a warning message to the user by means of a short message at the same time that the above-mentioned e-mail is successfully sent. The reminder e-mail has been sent, and the warning message will be continuously sent to the user within a predetermined time until the user confirms the warning message. However, the technology disclosed in this patent also has defects. If the user's short message receiving tool is always in a shutdown state, the user cannot obtain the warning message in time.

【Content of invention】

Therefore, in view of the deficiencies in the above-mentioned systems and methods, a multimedia warning system and method are provided. When the feedback confirmation message from the user is not received within the predetermined feedback time, the warning message will be sent to the relevant agent of the user in time. is required.

The present invention provides a kind of multimedia warning system, and this multimedia warning system comprises a database, and agent data is stored in it, and aforesaid proxy data is the agent who defines each type of warning message of each user; A warning message receiving module, receives the warning message and provides The alarm message sent by the party; an alarm message processing module generates an alarm message sending request according to the aforementioned alarm message, and when the feedback confirmation message sent by the user is not received within the predetermined feedback time, according to the aforementioned agent information, select the corresponding The agent generates an alarm message sending request whose sending object is the agent; an alarm message sending module sends the alarm message sending request to the corresponding user. Wherein the aforementioned alarm message processing module includes: a feedback receiving submodule, used to receive the feedback confirmation message sent by the user; a time control submodule, used to calculate the feedback waiting time of the feedback confirmation message; a conversion control submodule, according to Feedback waiting time, agent information and whether to receive feedback confirmation message, end alarm processing or select the next agent as the sending object; an alarm sending processing sub-module generates an alarm message sending request according to the judgment result of the conversion control sub-module.

The present invention also provides a multimedia alarm method. The alarm request processing flow control method includes the following steps: (a) providing a database in which agent data is stored, and the agent data defines the agent of each type of alarm message for each user relationship; (b) the alarm message receiving module receives the alarm message sent from the alarm provider; (c) the alarm message processing module generates an alarm message sending request according to the above-mentioned alarm message and the contact information stored in the database; (d) the alarm message The message sending module obtains the aforementioned alarm message sending request, and sends it to the relevant user; (e) the alarm message processing module generates a time control object, and calculates the feedback waiting time from the alarm message sending request processing time to receiving the feedback confirmation message; (f) The alarm message processing module judges whether the feedback confirmation message sent by the user is received within the predetermined feedback time; (g) When the judgment result of step (f) is "No", and there is a next agent in the aforementioned alarm message , take the agent as the sending object, generate a new sending request, and repeat step (d); (h) when the judgment result of step (f) is "Yes", or when the judgment result of step (f) is "No", but when there is no next agent for the above-mentioned warning message, the sending process of the warning message is ended.

Through the above-mentioned system and method, when the feedback confirmation message from the user is not received within the predetermined feedback time, the warning message is sent to the relevant agent of the user, so that the relevant personnel can obtain the urgent warning message in time.

【Description of drawings】

FIG. 1 is a schematic diagram of the application environment of the multimedia alarm system and method of the present invention.

Fig. 2 is a system architecture diagram of the multimedia alarm system of the present invention.

FIG. 3 is a block diagram of a basic data setting module of the multimedia alarm system and method of the present invention.

FIG. 4 is a schematic diagram of the data structure of the alarm type data list of the multimedia alarm system and method of the present invention.

Fig. 5 is a schematic diagram of the data structure of the contact data list of the multimedia alarm system and method of the present invention.

FIG. 6 is a schematic diagram of the data structure of the agent relationship data list of the multimedia alarm system and method of the present invention.

7 is a schematic diagram of the data structure of the alarm processing record list of the multimedia alarm system and method of the present invention.

FIG. 8 is a block diagram of an alarm message processing module of the multimedia alarm system and method of the present invention.

Fig. 9 is a flow chart of the operation of the multimedia alarm system and method of the present invention.

【Example Description】

Referring to FIG. 1 , it is a schematic diagram of an application environment of the multimedia alarm system and method of the present invention. In this preferred embodiment, the multimedia warning system 6 obtains the warning message sent by the warning message provider 2 by connecting with a plurality of warning message providers 2, and the multimedia warning system 6 processes the received warning request, The alarm message is sent to the corresponding user 4 through the network 8 . The aforementioned warning message provider 2 can include a short message service provider, a mail service provider, a fax service provider, a voice service provider, a PDA service provider and an enterprise information system, and each warning message provider 2 passes through a multimedia warning system. 6 to register, the corresponding alarm message can be sent to the multimedia alarm system 6. The aforementioned user 4 may include computer devices, mobile phones, personal digital assistants (Personal Digital Assistant, PDA), portable computer devices, and telephone devices. The aforementioned network 8 can be a wired network such as the Internet or a wireless network.

Referring to FIG. 2 , it is a system architecture diagram of the multimedia alarm system of the present invention. The multimedia alarm system 6 includes a basic data setting module 60 , a database 61 , an alarm message receiving module 62 , an alarm message temporary storage area 64 , an alarm message processing module 66 , a sending request temporary storage area 67 and an alarm message sending module 68 . The basic data setting module 60 is used for system administrators to set related basic data, such as alarm message type data, agent data, contact data and transmission media basic data. The basic data are stored in the database 61. The database 61 is composed of multiple data lists, and each data list is used to store a basic data. For example, the alarm type data list 611 is used to store the alarm type data, and the alarm type data is the basic information defining each alarm message such as type name, type mark, transmission method and feedback time; the agent relationship data list 612 is used to store the agent data, the agent The data is to define the agent of each type of alarm message for each user, that is, when the user does not give back and confirm the received alarm message within the predetermined time, the multimedia alarm system 6 sends relevant alarm messages to its agent; contact information list 613 is used to store the contact data of each user; the transmission media data list 614 is used to store the transmission media basic data, and the transmission media basic data describe the transmission media type name and transmission media type logo of each transmission media. The data structure of each data list mentioned above is shown in FIG. 4 . The database 61 also includes an alarm handling record list 615 for recording alarm handling conditions.

The source of the alarm message in this embodiment is that the alarm message receiving module 62 receives the inventory alarm message sent by the alarm message provider 2 (in this embodiment, the inventory alarm message provider 9), and stores the alarm message in the temporary storage of the alarm message In area 64, the inventory warning message can be alarm types such as a warehouse-in operation notification, a warehouse-out operation notification, and a safety stock warning. Notify the relevant personnel to carry out the storage operation, the shipping operation notification is when the inventory warning message provider 9 receives the shipping order, generate an alarm message to notify the relevant personnel to carry out the shipping operation, and the safety stock warning is when the inventory exceeds the safety stock range , the inventory warning message provider 9 generates a warning message to notify relevant personnel. The aforementioned alarm message includes information such as alarm type, user, and alarm content. The warning message processing module 66 accesses the warning message temporary storage area 64 to obtain a warning message, and generates a warning message sending request according to relevant data stored in the database 61, and the warning message sending request includes a transmission medium mark, a user mark, a receiving address, Alarm name and alarm content and other information. The aforementioned alarm message sending request is stored in the sending request temporary storage area 67 . The alarm message sending module 68 accesses the sending request temporary storage area 67 to obtain the alarm message sending request, and sends the alarm message sending request to the corresponding user 4 according to the transmission medium identifier and receiving address of the alarm message sending request.

Referring to FIG. 3 , it is a block diagram of the basic data setting module of the multimedia alarm system and method of the present invention. The basic data setting module 60 can run on a website server (not shown), and the system administrator can log in the web site where the aforementioned website server (not shown) is located through a browser (not shown), and set related data Inquiry about setting and alarm handling. The aforementioned basic data setting module 60 includes an agency relationship maintenance submodule 601 , a contact data maintenance submodule 602 , an alarm type maintenance submodule 603 , a transmission media maintenance submodule 604 and an alarm processing query submodule 605 . Wherein, the agency relationship maintenance sub-module 601 can be used to add, modify, and delete agency data; the contact data maintenance sub-module 602 is used to add, modify, delete and query contact data; the alarm type maintenance sub-module 603 is used to add, modify, Delete and query alarm type data; transmission media maintenance sub-module 604 is used to add, modify, delete and query transmission media basic data; alarm processing query sub-module 605 is used to query alarm processing status.

Referring to FIG. 4 , it is a schematic diagram of the data structure of the alarm type data list of the multimedia alarm system and method of the present invention. The alarm type data list 611 includes four fields: alarm type name, alarm type sign, transmission mode and feedback time, wherein the feedback time is defined as the user needs to send confirmation feedback to the multimedia alarm system 6 within the feedback time after receiving this type of alarm message Otherwise, it will be deemed that the aforementioned warning message has not been received. In this preferred embodiment, the feedback time is in minutes. For example, the alarm type data list 611 stores an alarm message whose alarm type name is storage operation notification, alarm type flag is Inbound, transmission mode is SMS and feedback time is 2 minutes.

Referring to FIG. 5 , it is a schematic diagram of the data structure of the contact data list of the multimedia alarm system and method of the present invention. The contact information list 613 includes fields such as user name and sending address information of SMS, email, and fax.

Referring to FIG. 6 , it is a schematic diagram of the data structure of the agency relationship data list of the multimedia alarm system and method of the present invention. The agency relationship data list 612 is used to store the agency situation of each type of alarm message of the user, that is, when the user does not give back and confirm the received alarm message within a predetermined time, the multimedia alarm system 6 will send an alarm message to its agent. Related warning messages. The agent relationship data list 612 includes fields such as user name, alarm type flag, and multiple agent names.

Referring to FIG. 7 , it is a schematic diagram of the data structure of the alarm processing record list of the multimedia alarm system and method of the present invention. The alarm handling record list 615 is composed of a plurality of alarm handling records. Each alarm processing record includes an alarm processing sequence number, an alarm type flag, a user, a user's agent relationship field, and at least one alarm processing step field. The alarm processing sequence number is a serial number, which is used to define the identification of the alarm processing. The alarm processing step field is added when a processing step is performed to generate a new alarm message sending request. The alarm processing step field includes fields such as sending object, processing time, whether to feedback, and feedback time.

Referring to FIG. 8 , it is a block diagram of an alarm message processing module of the multimedia alarm system and method of the present invention. In this preferred embodiment, the alarm message processing module 66 includes an alarm sending processing sub-module 661 , a time control sub-module 662 , a conversion control sub-module 663 , an alarm processing and recording sub-module 664 and a feedback receiving sub-module 665 . For the description and connection of the foregoing sub-modules, refer to the description of FIG. 9 .

Referring to FIG. 9 , it is a flow chart of the operation of the multimedia alarm system and method of the present invention. The alarm message receiving module 62 receives the alarm message sent by the inventory alarm message provider 9, and the alarm message includes information such as an alarm type sign, a user and an alarm content (in this preferred embodiment, in this preferred embodiment, the alarm type sign is inbound 1. Take the alarm message that the user is Zhang San as an example, hereinafter referred to as inbound), and store the aforementioned alarm message in the alarm message temporary storage area 64 (step S601). The alarm sending processing sub-module 661 accesses the alarm message temporary storage area 64 to obtain the aforementioned alarm message inbound, obtains the inbound transmission mode SMS by accessing the alarm type data list 611 of the database 61, and then accesses the agency relationship data list 612 to obtain the user Zhang San SMS sending address XXXXXX, generate a warning message sending request according to the aforementioned data, and delete the warning message in the temporary storage area 64 of the warning message. Messages such as content, the aforementioned alarm message transmission request are stored in the transmission request temporary storage area 67 (step S602). The alarm processing record submodule 664 adds an alarm processing record (its data structure as shown in Figure 7 ) in the alarm processing record list 615, and records the alarm processing sequence number, alarm type sign, user, multiple agent materials and initial processing steps Related information such as the sender of the sender (step S603). The warning message sending module 68 accesses the sending request temporary storage area 67, obtains the aforementioned warning message sending request, sends it to the corresponding user, deletes the warning message sending request stored in the sending request temporary storage area 67, and The sending time is recorded in the log (step S604). The time control sub-module 662 generates a time control object (Class), and calculates the feedback waiting time from the processing time of the alarm message sending request to receiving the feedback confirmation message (step S605). When the aforementioned feedback waiting time is equal to the feedback time, the conversion control sub-module 663 determines whether the feedback receiving sub-module 665 has received the feedback confirmation message sent by the user 4 (step S606 ). When the feedback confirmation message has been received, record the time of receiving the feedback confirmation message in the alarm processing record list 615, that is, whether there is a feedback field in the corresponding processing step in the alarm processing record list 615 is set to "Yes", and in the feedback time field The time of receiving the feedback confirmation message is written in, and the entire processing flow is ended (step S607). When the determination result of the aforementioned step S606 is "No", that is, the feedback receiving sub-module 665 has not received the feedback confirmation information, the conversion control sub-module 663 queries the alarm processing record list 615, and determines the current sending of the alarm message of the aforementioned processing sequence number Whether the object has a next agent (step S608). When there is no next agent, set the feedback whether field in the corresponding processing step of the alarm processing record as "No", and end all processing procedures (step S609). When there is a next agent, the alarm sending processing submodule 661 obtains the sending address of the next agent, takes the next agent as the sending object, generates a new alarm message sending request, and adds an alarm message to the corresponding alarm processing record. In a processing step, record the sending object and processing time of the current step, cancel the aforementioned time control object, and re-execute step S604 (step S610). Use the aforementioned example to illustrate the processing flow of the alarm message: first, send the alarm message to Zhang San. If Zhang San’s feedback confirmation message is received within two minutes, the processing flow ends. If Zhang San’s feedback confirmation message is not received , send the warning message to Zhang San's agent Li Si, and when Li Si still does not reply a confirmation message within two minutes, send the warning message to Zhao Lei.

Claims (8)

1. a multimedia warning system when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, and it includes a database, an alarm message processing module and an alarm message sending module, it is characterized in that:

Databases contains the data of agency, and the aforementioned data of acting on behalf of is the agent relation who includes all types of alarm messages of each user;

But the alarm message that alarm message receiver module receiving alarm message provider sends;

Alarm message processing module can generate the alarm message according to aforesaid alarm message and send request, and in the predetermined feedback time, when not receiving the feedback affirmation message of user's transmission, according to the aforesaid data of acting on behalf of, select corresponding procurator, generating and sending object is that aforementioned procuratorial alarm message sends request;

Alarm message sending module can send request with this alarm message and send to corresponding user;

Aforesaid alarm message processing module includes:

One feedback receives submodule, is used to receive the feedback affirmation message that the user sends;

One time controlling sub is used to calculate the feedback stand-by period that message is confirmed in feedback;

One conversion and control submodule according to the feedback stand-by period, act on behalf of data and whether receive feedback and confirm message, finishes alarming processing or to select the artificial object that sends of next agency;

One alarm sends processing sub, according to the judged result generation alarm message transmission request of aforementioned conversion and control submodule.

2. multimedia warning system as claimed in claim 1 is characterized in that: also include a master data setting module and be used for the system manager and set the data of acting on behalf of.

3. multimedia warning system as claimed in claim 1, it is characterized in that: wherein alarm the message processing module and also include an alarming processing record sub module, be used to generate the alarming processing record, this alarming processing recording storage is in database, and wherein alarming processing writes down the treatment situation that the information that is comprised has alarming processing sequence number, alarm type sign, user, acts on behalf of data and each treatment step.

4. as claim 1,2 or 3 described multimedia warning systems, it is characterized in that: the information that the data of wherein acting on behalf of comprises comprises that useful name in an account book claims, type code and a plurality of procurator's title.

5. a multimedia alarm method when it can not send feedback affirmation message the user of alarm message, will be alarmed message and send the related proxy people, it is characterized in that, include following steps:

(a) provide a database, be stored with the data of agency, this acts on behalf of the agent relation that data includes each user's all types of alarm messages;

(b) alarm message receiver module is received from the alarm message that alarm message provider sends;

(c) alarm message processing module generates an alarm message according to above-mentioned alarm message and the contact data in the database of being stored in and sends request;

(d) alarm message sending module obtains aforesaid alarm message and sends request, sends it to relevant user;

(e) alarm message processing module was judged in the predetermined feedback time, whether received the feedback affirmation message that the user sends;

(f) judged result when step (e) is a "No", and aforementioned alarm message has next and act on behalf of man-hour,, generates a new transmission request, and repeats step (d) as sending object with this procurator;

(g) judged result when step (e) is a "Yes", or when the judged result of step (e) be "No" but aforementioned alarm message does not have next to act on behalf of man-hour, finish the transmission of alarm message and handle.

6. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (c) also includes increases by an alarming processing record, its record alarming processing situation, and with the step of this alarming processing recording storage in database.

7. multimedia alarm method as claimed in claim 5 is characterized in that: wherein step (f) also includes in corresponding alarming processing record, increases by a treatment step and is used for record alarm message transmission object and processing time.

8. as claim 6 or 7 described multimedia alarm methods, it is characterized in that: wherein step (g) is when the judged result of step (e) is "Yes", and the time of message is confirmed in recorder to feedback in aforementioned processing step field.

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