CN1283029A

CN1283029A - Remote system diagnosis method

Info

Publication number: CN1283029A
Application number: CN 99111055
Authority: CN
Inventors: 董忠智
Original assignee: Getac Technology Corp
Current assignee: Getac Technology Corp
Priority date: 1999-07-29
Filing date: 1999-07-29
Publication date: 2001-02-07

Abstract

A remote system diagnosis method is to execute a diagnosis program in system BIOS and to use modem or network to connect to another control end to send the necessary file to control end for error correction. When the system is unstable, a diagnostic program can be started, and files required for diagnosis are transmitted back to a production place in a connection mode, so that engineers can find out about 80% of software problems without going to a remote place.

Description

Remote system diagnosis method

The present invention relates to a kind of remote system diagnosis method, by carrying out a diagnostic program that is arranged in the system bios, and utilize modem or network to be connected to another control end, the method for diagnosing will diagnose necessary file to pass control end back one by one.

The marketing of information electronic product is at present internationalized already, and a product tends to be sold to 1,100 li away from original production place other places far away be.If when the system of being sold has unsettled anomaly to produce,, diagnose, queueing problem even if very little problem also often needs to send the engineering staff to go the other places.So the practice is considerably uneconomical, and may not necessarily reach the effect of error correction, because in the other places, not only inadequate resource also lacks the powerful technical support system.So, if can stay the primary place of production to the engineering staff, and can investigate thoroughly the place of problem, then not only can reduce the time of product diagnosis, and also can significantly reduce company's after-sale service cost.

Generally speaking, the information electronic product must be through quality control test layer by layer, so after delivering to the other places, complete basically out of use chance can take place hardly before dispatching from the factory; All be that operation is normal haply, contingent problem is still in the majority with the problem of software.

Therefore, the objective of the invention is to propose a kind of remote system diagnosis method, when unsettled situation takes place in system, can start a diagnostic program, to diagnose required file to be transmitted back to the grown place by the mode of line, allow the engineering staff need not go the other places, can find out the software issue about 80%.

For reaching above-mentioned purpose, this method mainly comprises: a diagnostic program is set on the BIOS of far end system; The said distal ends system makes a mistake in the time of need diagnosing, and is connected to the said distal ends system by a control end line, so that start above-mentioned diagnostic program; After above-mentioned diagnostic system starts, cooperate control end and carry out necessary operation, and gather necessary diagnostic file, be back to control end by line.

For above-mentioned purpose of the present invention, feature and advantage can be become apparent, enumerate preferred embodiment below especially, and in conjunction with the accompanying drawings, be described below in detail:

Figure 1A and Figure 1B show the schematic diagram of the inventive method running.

Embodiment:

Figure 1A represents that far end system starts after the diagnostic program schematic diagram of its action.Figure 1B represents the action schematic diagram that control end is possible.With reference to Figure 1A and 1B, the present invention is done detailed explanation below.

When the design electronics and IT products, promptly in advance a diagnostic program is arranged in the system bios.When system reset boot program and carries out BIOS, the user can select to start diagnostic program, so as to the variety of issue of removal system; Perhaps, make a mistake need diagnose the time in this system, can be by another system's line system so far, and start above-mentioned diagnostic program and carry out error correction.

Suppose to have at present a computer system to be sold to abroad, be provided with above-mentioned diagnostic program in its system bios, be referred to as far end system.When the said distal ends system makes a mistake need diagnose the time, we utilize computer system (the be referred to as control system) line of modem Modem (or network) with far end system and grown place engineering staff, and start the diagnostic program among the BIOS of far end system.

Above-mentioned diagnostic program interrupts the action of far end system keyboard, and by the action of control end simulation remote keyboard, so the engineering staff can operate the control far end system, so that input instruction, allow far end system and control end carry out necessary order, so that the action of diagnosing.For example, carry out an error correction tracking function, to carry out error correction progressively.

After diagnostic program started, according to the demand of control end, the engineering staff of control end can carry out necessary operation (shown in Figure 1A, 1B) according to the needs of detecting on far end system.For example, gather the program and the file of selected bit address, send back control end by modem, and be shown in the program and the file of required address.

And for example, gather the state value of output/inbound port, send back the control end system by modem, and be shown in the control end system.And, with the file that the far-end picture shows, pass control end back, and shown.In addition, also the situation of far end system annunciator element test also can be back to control end and show its test situation again.

As mentioned above, because the engineering staff can be by modem or network connectivity to far end system, pass the various state value files of far end system back control end and study discriminatory analysis, the modification of line program and so on etc. of going forward side by side, go external trouble so exempted, and accelerate the time of error exception.In addition, because diagnostic program is to be arranged in the system bios,, carry out error correction so, promptly can carry out diagnostic program as long as far end system can be reset start; Therefore more ensure the feasibility and the convenience of far-end diagnosis.

Though the present invention discloses as above with preferred embodiment; yet this embodiment is not in order to limit the present invention; any those of ordinary skill in the art; without departing from the spirit and scope of the present invention; certainly can do some changes and improvement, so protection scope of the present invention should be as the criterion with appended patent claim.

Claims

1. A remote system diagnosis method, comprising:

Setting a diagnostic program on the BIOS of the remote system;

When an error occurs in the above-mentioned remote system and needs to be diagnosed, a control terminal is connected to the above-mentioned remote system by wire, so as to start the above-mentioned diagnostic program;

After the above-mentioned diagnostic system is started, it cooperates with the control terminal to execute necessary actions, collect necessary diagnostic files, and send them back to the control terminal through the connection.

2. The method according to claim 1, characterized in that, the above-mentioned control terminal and the above-mentioned remote system are connected through a modem or through a network, so as to receive and send files by means of the connection .

3. The method according to claim 1, characterized in that, when the diagnostic program on the remote system is started, according to the requirements of the control terminal, the collected necessary diagnostic files include: programs and files of selected bit addresses; Status values; test conditions of each device component; and files displayed on the screen; after the control terminal receives the above-mentioned necessary diagnostic files, it will display them one by one, so as to facilitate the research and judgment of the diagnosis.

4. The method according to claim 1, wherein when the remote system executes the BIOS in the reset boot process, the remote user can also choose whether to execute the diagnostic program.

5. The method as claimed in claim 1, wherein the diagnosis program interrupts the operation of the keyboard of the remote system, and the control terminal simulates the operation of the remote keyboard to control the input of the remote system for diagnosis.

6. The method according to claim 1, characterized in that, by means of running the diagnostic program, the control terminal can modify the program of the remote system.