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CN113205816A - Refrigerator data collection and analysis system and method - Google Patents

Refrigerator data collection and analysis system and method Download PDF

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CN113205816A
CN113205816A CN202110483578.7A CN202110483578A CN113205816A CN 113205816 A CN113205816 A CN 113205816A CN 202110483578 A CN202110483578 A CN 202110483578A CN 113205816 A CN113205816 A CN 113205816A
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voice
refrigerator
information
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analysis system
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CN113205816B (en
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焦其意
陆涛
郭杰
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Changhong Meiling Co Ltd
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Hefei Meiling Union Technology Co Ltd
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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
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    • G06F18/24Classification techniques
    • G06F18/241Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/08Speech classification or search
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue

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Abstract

本发明公开了一种冰箱数据收集分析系统及方法,涉及冰箱数据收集分析技术领域。本发明包括在所述功能指令模式下:语音处理模块,识别语音信息获取指令信息并传递冰箱主控模块;冰箱主控模块根据指令信息控制冰箱执行与指令信息对应的功能;在建议反馈模式下:语音处理模块通过无线传输模块传递语音信息至后台数据分析系统;后台数据分析系统,用于对语音信息的筛选分类以及存储。本发明通过模式切换模块选择切换功能指令模式以及建议反馈模式;实现通过语音控制冰箱对应的智能控制功能的同时通过语音上传反馈建议,真实高效,便捷实用。

Figure 202110483578

The invention discloses a refrigerator data collection and analysis system and method, and relates to the technical field of refrigerator data collection and analysis. The present invention includes in the functional instruction mode: a voice processing module, which recognizes voice information to obtain instruction information and transmits the refrigerator main control module; the refrigerator main control module controls the refrigerator to execute the function corresponding to the instruction information according to the instruction information; in the suggestion feedback mode : The voice processing module transmits the voice information to the background data analysis system through the wireless transmission module; the background data analysis system is used for the screening, classification and storage of the voice information. The invention selects the switching function instruction mode and the suggestion feedback mode through the mode switching module; realizes the intelligent control function corresponding to the refrigerator through voice control, and uploads feedback suggestions through voice, which is real, efficient, convenient and practical.

Figure 202110483578

Description

Refrigerator data collection and analysis system and method
Technical Field
The invention belongs to the technical field of refrigerator data collection and analysis, and particularly relates to a refrigerator data collection and analysis system and method.
Background
The investigation and the combing of the functions of the refrigerator always troubles the planning personnel for a long time. The graders typically collect the consumer's needs and pain points in the form of an online or offline questionnaire. Although some valuable function points, whether on-line or off-line questionnaires, can be screened, there are drawbacks: firstly, the labor and time costs are high; secondly, the user is asked what needs and pain points are deliberately, and the user can answer randomly at that time, so that the questionnaire result is not ideal; in fact, when a user uses the refrigerator in actual life, the problem can be issued and fed back in time, and the real effectiveness is higher; therefore, it is more significant to collect feedback of functional defects or suggestions of the refrigerator when the refrigerator is actually used.
At present, the household appliance industry gradually tends to be intelligent, and intelligent refrigerators with voice functions are in endless. The voice recognition technology is mature, can be basically communicated with a user through cloud intelligent voice recognition, and is a good questionnaire platform.
Disclosure of Invention
The invention aims to provide a refrigerator data collection and analysis system and a refrigerator data collection and analysis method, wherein a voice conversion subsystem and a screening and classifying subsystem are provided through a background data analysis system; converting the voice information into text information through a voice conversion subsystem; the screening and classifying subsystem classifies the text information according to the classification list and stores the text information into a corresponding feedback record table; the voice feedback effect and efficiency are improved, and the maintenance personnel can conveniently integrate feedback.
In order to solve the technical problems, the invention is realized by the following technical scheme:
the invention relates to a refrigerator data collecting and analyzing system, which comprises: the mode switching module is used for switching different voice interaction modes and transmitting mode information to the voice processing module; the voice interaction mode comprises a function instruction mode and a suggestion feedback mode; the voice acquisition module is used for acquiring voice information and transmitting the voice information to the voice processing module; in the functional instruction mode: the voice processing module is used for recognizing voice information to acquire instruction information and transmitting the instruction information to the refrigerator main control module; the refrigerator main control module controls the refrigerator to execute a function corresponding to the instruction information according to the instruction information; in the suggested feedback mode: the voice processing module transmits voice information to the background data analysis system through the wireless transmission module; and the background data analysis system is used for screening, classifying and storing the voice information.
As a preferred technical solution, the voice interaction mode further includes an idle mode; the mode switching module is a key selector; the key selector is used for selecting a functional instruction mode, a suggested feedback mode and an idle mode through keys.
As a preferred technical solution, in the idle mode: and the refrigerator main control module is used for controlling the relay switch for controlling the voice acquisition module to be switched on and off.
As a preferred technical solution, the voice processing module comprises an instruction recognition unit; and the instruction identification unit is used for comparing the voice instruction library and identifying the voice instruction to acquire instruction information and transmitting the instruction information to the refrigerator main control module.
As a preferred technical scheme, the background data analysis system comprises a voice conversion subsystem and a screening and classifying subsystem; the voice conversion subsystem is used for converting voice information into text information and transmitting the text information to the screening and classifying subsystem; and the screening and classifying subsystem is used for classifying the text information according to the classification list and storing the text information into the corresponding feedback record table.
As a preferred technical solution, the classification list includes classification records and keyword records; the classification records are divided into a plurality of component names according to structural components or functional components; the keyword record stores a plurality of keywords corresponding to the component names according to technical terms of the refrigerator industry.
As a preferred technical solution, the feedback record table includes a current category, a current keyword, and current text information; the current keyword record is a keyword screened from the current text information by the screening and classifying subsystem; the current classification is the classification to which the current keyword belongs.
As an optimized technical scheme, the screening and classifying subsystem screens current keywords in the text information and generates a current classification, the current keywords and the current text information according to the classification to which the current keywords belong to form a feedback record.
A refrigerator data collection and analysis method comprises the following processes: selecting a voice interaction mode through a key on a mode selection module;
in functional instruction mode:
a00: voice information is collected through a voice collecting module and is transmitted to a voice processing module;
a01: an instruction recognition unit in the voice processing module compares voice instructions recognized by the voice instruction library to obtain instruction information and transmits the instruction information to the refrigerator main control module;
a02: the refrigerator main control module controls the refrigerator to execute a function corresponding to the instruction information according to the instruction information;
in the suggested feedback mode:
b00: voice information is collected through a voice collecting module and is transmitted to a voice processing module;
b01: the voice processing module transmits voice information to the background data analysis system through the wireless transmission module;
b02: the voice conversion subsystem converts the voice information into text information and transmits the text information to the screening and classifying subsystem;
b03: the screening and classifying subsystem classifies the text information according to the classification list and stores the text information into a corresponding feedback record table;
the screening and classifying subsystem screens current keywords in the text information, and generates current classification, the current keywords and the current text information according to the classification to which the current keywords belong to form feedback records.
As a preferred technical scheme, an idle mode can be selected through a key on the mode selection module; in the idle mode: the refrigerator main control module is used for controlling the relay switch which is used for controlling the voice acquisition module to be opened and closed.
The invention has the following beneficial effects:
1. the invention selects a switching function instruction mode and a suggestion feedback mode through a mode switching module; the intelligent control function that the realization corresponds through the speech control refrigerator uploads feedback suggestion through pronunciation simultaneously, and is true high-efficient, convenient and practical.
2. The background data analysis system provides a voice conversion subsystem and a screening and classifying subsystem; converting the voice information into text information through a voice conversion subsystem; the screening and classifying subsystem classifies the text information according to the classification list and stores the text information into a corresponding feedback record table; the voice feedback effect and efficiency are improved, and the maintenance personnel can conveniently integrate feedback.
3. The invention selects to switch to the idle mode through the mode switching module; under idle mode, the relay switch that the refrigerator main control module control disconnection was used for controlling the pronunciation collection module to open and close avoids when carrying out the refrigerator pronunciation interaction, and the pronunciation collection module gathers and transmits the external information that transmits all the time, leads to the system chaotic.
Of course, it is not necessary for any product in which the invention is practiced to achieve all of the above-described advantages at the same time.
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In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic diagram of a refrigerator data collection and analysis system according to the present invention;
FIG. 2 is a flow chart of the present invention in functional instruction mode;
fig. 3 is a flow chart of the proposed feedback mode of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1-2, the present invention is a refrigerator data collection and analysis system, comprising: the refrigerator comprises a mode switching module, a voice acquisition module, a refrigerator main control module and a background data analysis system; the mode switching module is used for switching different voice interaction modes and transmitting mode information to the voice processing module; the voice interaction mode comprises a function instruction mode and a suggestion feedback mode; the voice acquisition module is used for acquiring voice information and transmitting the voice information to the voice processing module;
in functional instruction mode: the voice processing module is used for identifying voice information to acquire instruction information and transmitting the instruction information to the refrigerator main control module; the refrigerator main control module controls the refrigerator to execute a function corresponding to the instruction information according to the instruction information; in fact, the voice processing module comprises an instruction recognition unit; the instruction identification unit is used for comparing the voice instruction library and identifying the voice instruction to acquire instruction information and transmitting the instruction information to the refrigerator main control module; in the suggested feedback mode: the voice processing module transmits voice information to the background data analysis system through the wireless transmission module; and the background data analysis system is used for screening, classifying and storing the voice information.
As a preferred embodiment, the voice interaction mode further includes an idle mode; the mode switching module is a key selector; the key selector is used for selecting a functional instruction mode, a suggested feedback mode and an idle mode through keys; in fact, in idle mode: the refrigerator main control module controls to disconnect a relay switch for controlling the voice acquisition module to be opened and closed; the refrigerator voice interaction method has the advantage that when the refrigerator voice interaction is carried out, the voice acquisition module always acquires and transmits externally transmitted information, so that the system is disordered.
In a preferred embodiment, the background data analysis system comprises a voice conversion subsystem and a screening classification subsystem; the voice conversion subsystem is used for converting the voice information into text information and transmitting the text information to the screening and classifying subsystem; the screening and classifying subsystem is used for classifying the text information according to the classification list and storing the text information into a corresponding feedback record table;
in practice, the classification list includes classification records and keyword records; the classified records are divided into a plurality of component names according to the structural components or the functional components; the keyword record stores a plurality of keywords corresponding to the names of the components according to technical terms of the refrigerator industry; the feedback record table comprises current classification, current keywords and current text information; the current keyword record is the keyword screened from the current text information by the screening and classifying subsystem; the current classification is the classification to which the current keyword belongs; the screening and classifying subsystem screens the current keywords in the text information and generates a current classification, the current keywords and the current text information according to the classification to which the current keywords belong to form a feedback record.
Referring to fig. 3, a refrigerator data collection and analysis method includes the following steps: selecting a voice interaction mode through a key on a mode selection module;
in functional instruction mode:
a00: voice information is collected through a voice collecting module and is transmitted to a voice processing module;
a01: an instruction recognition unit in the voice processing module compares voice instructions recognized by the voice instruction library to obtain instruction information and transmits the instruction information to the refrigerator main control module;
a02: the refrigerator main control module controls the refrigerator to execute a function corresponding to the instruction information according to the instruction information;
in the suggested feedback mode:
b00: voice information is collected through a voice collecting module and is transmitted to a voice processing module;
b01: the voice processing module transmits voice information to the background data analysis system through the wireless transmission module;
b02: the voice conversion subsystem converts the voice information into text information and transmits the text information to the screening and classifying subsystem;
b03: the screening and classifying subsystem classifies the text information according to the classification list and stores the text information into a corresponding feedback record table;
the screening and classifying subsystem screens current keywords in the text information, and generates current classification, the current keywords and the current text information according to the classification to which the current keywords belong to form feedback records.
In addition, an idle mode can be selected through a key on the mode selection module; in the idle mode: the refrigerator main control module is used for controlling the relay switch which is used for controlling the voice acquisition module to be opened and closed.
In the practical and practical process of the invention, the switching function instruction mode and the suggestion feedback mode are selected by the mode switching module; the intelligent control function that the realization corresponds through the speech control refrigerator uploads feedback suggestion through pronunciation simultaneously, and is true high-efficient, convenient and practical. Meanwhile, the background data analysis system provides a voice conversion subsystem and a screening and classifying subsystem; converting the voice information into text information through a voice conversion subsystem; the screening and classifying subsystem classifies the text information according to the classification list and stores the text information into a corresponding feedback record table; the voice feedback effect and efficiency are improved, and the maintenance personnel can conveniently integrate feedback. In addition, the invention can select to switch to the idle mode through the mode switching module; under idle mode, the relay switch that the refrigerator main control module control disconnection was used for controlling the pronunciation collection module to open and close avoids when carrying out the refrigerator pronunciation interaction, and the pronunciation collection module gathers and transmits the external information that transmits all the time, leads to the system chaotic.
It should be noted that, in the above system embodiment, each included unit is only divided according to functional logic, but is not limited to the above division as long as the corresponding function can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
In addition, it is understood by those skilled in the art that all or part of the steps in the method for implementing the embodiments described above may be implemented by a program instructing associated hardware, and the corresponding program may be stored in a computer-readable storage medium.
The preferred embodiments of the invention disclosed above are intended to be illustrative only. The preferred embodiments are not intended to be exhaustive or to limit the invention to the precise embodiments disclosed. Obviously, many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the invention and the practical application, to thereby enable others skilled in the art to best utilize the invention. The invention is limited only by the claims and their full scope and equivalents.

Claims (10)

1.一种冰箱数据收集分析系统,其特征在于,包括:1. a refrigerator data collection and analysis system, is characterized in that, comprises: 模式切换模块,用于切换不同的语音交互模式并传递模式信息至语音处理模块;所述语音交互模式包括功能指令模式以及建议反馈模式;a mode switching module for switching between different voice interaction modes and transmitting mode information to the voice processing module; the voice interaction modes include a function instruction mode and a suggestion feedback mode; 语音采集模块,用于采集语音信息并传递至语音处理模块;The voice acquisition module is used to collect voice information and transmit it to the voice processing module; 在所述功能指令模式下:所述语音处理模块,识别语音信息获取指令信息并传递冰箱主控模块;所述冰箱主控模块根据指令信息控制冰箱执行与指令信息对应的功能;In the function instruction mode: the voice processing module recognizes the voice information to obtain the instruction information and transmits the instruction information to the refrigerator main control module; the refrigerator main control module controls the refrigerator to execute the function corresponding to the instruction information according to the instruction information; 在所述建议反馈模式下:所述语音处理模块通过无线传输模块传递语音信息至后台数据分析系统;所述后台数据分析系统,用于对语音信息的筛选分类以及存储。In the suggestion feedback mode: the voice processing module transmits the voice information to the background data analysis system through the wireless transmission module; the background data analysis system is used for screening, classifying and storing the voice information. 2.根据权利要求1所述的一种冰箱数据收集分析系统,其特征在于,所述语音交互模式还包括闲置模式;所述模式切换模块为按键选择器;所述按键选择器,用于通过按键选择功能指令模式、建议反馈模式以及闲置模式。2 . The refrigerator data collection and analysis system according to claim 1 , wherein the voice interaction mode further comprises an idle mode; the mode switching module is a key selector; the key selector is used to pass Press the keys to select function command mode, suggestion feedback mode and idle mode. 3.根据权利要2所述的一种冰箱数据收集分析系统,其特征在于,在所述闲置模式下:所述冰箱主控模块控制断开用于控制语音采集模块启闭的继电器开关。3 . The refrigerator data collection and analysis system according to claim 2 , wherein in the idle mode: the refrigerator main control module controls to disconnect the relay switch used to control the opening and closing of the voice acquisition module. 4 . 4.根据权利要求1或2所述的一种冰箱数据收集分析系统,其特征在于,所述语音处理模块内包含指令识别单元;所述指令识别单元,用于对比语音指令库识别语音指令获取指令信息并传递至冰箱主控模块。4. A refrigerator data collection and analysis system according to claim 1 or 2, wherein an instruction recognition unit is included in the voice processing module; the instruction recognition unit is used to identify a voice instruction acquisition by comparing a voice instruction library The instruction information is transmitted to the main control module of the refrigerator. 5.根据权利要求4所述的一种冰箱数据收集分析系统,其特征在于,所述后台数据分析系统包括语音转换子系统以及筛选分类子系统;5. A refrigerator data collection and analysis system according to claim 4, wherein the background data analysis system comprises a voice conversion subsystem and a screening and classification subsystem; 所述语音转换子系统,用于将语音信息转换成文本信息并传递至筛选分类子系统;The voice conversion subsystem is used to convert the voice information into text information and transmit it to the screening and classification subsystem; 所述筛选分类子系统,用于根据分类列表对文本信息分类并存储到对应的反馈记录表中。The screening and classification subsystem is used to classify the text information according to the classification list and store it in the corresponding feedback record table. 6.根据权利要求5所述的一种冰箱数据收集分析系统,其特征在于,所述分类列表包括分类记录和关键词记录;所述分类记录根据结构部件或功能部件划分成若干部件名称;所述关键词记录根据冰箱行业技术用语存储若干与所述部件名称对应的关键词。6. A refrigerator data collection and analysis system according to claim 5, wherein the classification list includes classification records and keyword records; the classification records are divided into several component names according to structural components or functional components; The keyword record stores several keywords corresponding to the names of the components according to technical terms in the refrigerator industry. 7.根据权利要求6所述的一种冰箱数据收集分析系统,其特征在于,所述反馈记录表包括当前分类、当前关键词以及当前文本信息;所述当前关键词记录为筛选分类子系统从当前文本信息中筛选出的关键词;所述当前分类为当前关键词所属的分类。7. A refrigerator data collection and analysis system according to claim 6, wherein the feedback record table includes current classification, current keywords and current text information; Keywords selected from the current text information; the current category is the category to which the current keyword belongs. 8.根据权利要求7所述的一种冰箱数据收集分析系统,其特征在于,所述筛选分类子系统筛选文本信息中当前关键词,并根据当前关键词所属分类生成当前分类、当前关键词以及当前文本信息形成反馈记录。8. A refrigerator data collection and analysis system according to claim 7, wherein the screening and classification subsystem screens the current keywords in the text information, and generates current categories, current keywords and The current text information forms the feedback record. 9.如权利要求1-8任意一项所述的一种冰箱数据收集分析方法,其特征在于,包括如下过程:通过模式选择模块上的按键选择语音交互模式;9. The method for collecting and analyzing refrigerator data according to any one of claims 1-8, characterized in that it comprises the following process: selecting a voice interaction mode through a button on the mode selection module; 在功能指令模式下:In function command mode: A00:通过语音采集模块采集语音信息并传递至语音处理模块;A00: Collect voice information through the voice acquisition module and transmit it to the voice processing module; A01:语音处理模块内的指令识别单元对比语音指令库识别语音指令获取指令信息并传递至冰箱主控模块;A01: The command recognition unit in the voice processing module compares the voice command library to identify the voice command to obtain the command information and transmit it to the refrigerator main control module; A02:冰箱主控模块根据指令信息控制冰箱执行与指令信息对应的功能;A02: The refrigerator main control module controls the refrigerator to execute the function corresponding to the instruction information according to the instruction information; 在建议反馈模式下:In suggestion feedback mode: B00:通过语音采集模块采集语音信息并传递至语音处理模块;B00: Collect voice information through the voice acquisition module and transmit it to the voice processing module; B01:语音处理模块通过无线传输模块传递语音信息至后台数据分析系统;B01: The voice processing module transmits voice information to the background data analysis system through the wireless transmission module; B02:语音转换子系统将语音信息转换成文本信息并传递至筛选分类子系统;B02: The voice conversion subsystem converts the voice information into text information and transmits it to the screening and classification subsystem; B03:筛选分类子系统根据分类列表对文本信息分类并存储到对应的反馈记录表中;B03: The screening and classification subsystem classifies the text information according to the classification list and stores it in the corresponding feedback record table; 其中,筛选分类子系统筛选文本信息中当前关键词,并根据当前关键词所属分类生成当前分类、当前关键词以及当前文本信息形成反馈记录。The screening and classification subsystem screens the current keywords in the text information, and generates the current category, the current keyword and the current text information according to the category to which the current keyword belongs to form a feedback record. 10.根据权利要求9所述的一种冰箱数据收集分析方法,其特征在于,通过模式选择模块上的按键还可选择闲置模式;在所述闲置模式下:冰箱主控模块控制断开用于控制语音采集模块启闭的继电器开关。10 . The method for collecting and analyzing refrigerator data according to claim 9 , wherein an idle mode can also be selected through a button on the mode selection module; in the idle mode: the refrigerator main control module controls the disconnection for The relay switch that controls the opening and closing of the voice acquisition module.
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