CN112947919B - Method and device for building business model and processing business request - Google Patents
Method and device for building business model and processing business request Download PDFInfo
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Abstract
The invention discloses a method and a device for constructing a service model and processing a service request, and relates to the technical field of computers. The specific implementation mode of the method for constructing the service model comprises the steps of configuring configuration items of the service model, determining configuration information of each configuration item, combining the configuration items to obtain an initial service model, setting service identification and description information of the initial service model, and filling field values of the configuration information in the initial service model to obtain the service model. According to the embodiment, the service is split and modeled, and the service models are obtained by combining and filling the configuration items, so that the service models meeting different service requirements can be dynamically combined, the purpose of quickly adapting to service requirement change is achieved, and the development and online cost of development and operation maintenance personnel can be reduced. By combining multiple business models to form a new business model, more and more complex business demands can be supported.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and apparatus for constructing a service model and processing a service request.
Background
Social informatization is becoming more common, informatization systems are becoming more and more, and rapid upgrading optimization is required to be carried out on the system under the environment of transient change so as to meet different demands of users in different stages. At present, after a new system or a demand exists, development test and online of the demand are required, and when the demand is proposed, coding adjustment and the like are often required to be carried out on the system to meet the demand of a user.
In the process of implementing the present invention, the inventor finds that at least the following problems exist in the prior art:
the system needs recoding adjustment and test by developers, has long period, can not respond to the demands of users in time, needs a large amount of manpower support for deployment, online and the like, and has high online development cost.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method and an apparatus for constructing a service model and processing a service request, which can dynamically combine into a service model meeting different service requirements, so as to achieve the purpose of quickly adapting to service requirement changes, and can reduce the development and online costs of development and maintenance personnel.
To achieve the above object, according to one aspect of the embodiments of the present invention, there is provided a method for constructing a business model, including:
Configuring configuration items of a service model;
determining configuration information of each configuration item, and combining each configuration item to obtain an initial service model;
Setting service identification and description information of the initial service model, and filling field values of each configuration information in the initial service model to obtain the service model.
Optionally, the configuration item comprises at least one of a business element, an information source, a business relationship, a parameter entering information and a result item information.
Optionally, after obtaining the service model, the method further comprises combining a plurality of service models to obtain a new service model.
According to a second aspect of an embodiment of the present invention, there is provided a method for processing a service request, including:
analyzing the service request to obtain request analysis data and service identification;
Screening target business models corresponding to the business requests from all pre-built business models according to the business identifications, wherein all pre-built business models are built by adopting the method provided by the first aspect of the embodiment of the invention;
and obtaining model input data required by the target service model from the request analysis data, and inputting the model input data into the target service model to process the service request.
According to a third aspect of an embodiment of the present invention, there is provided an apparatus for constructing a service model, including:
The business model setting module is used for configuring configuration items of the business model;
The service model building module is used for determining the configuration information of each configuration item and combining the configuration items to obtain an initial service model;
And the service model information filling module is used for setting service identification and description information of the initial service model, and filling field values of each configuration information in the initial service model to obtain the service model.
Optionally, the configuration item comprises at least one of a business element, an information source, a business relationship, a parameter entering information and a result item information.
Optionally, the device of the embodiment of the invention further comprises a combining module, which is used for combining a plurality of service models after the service models are obtained so as to obtain new service models.
According to a fourth aspect of an embodiment of the present invention, there is provided an apparatus for processing a service request, including:
The data analysis module analyzes the service request to obtain request analysis data and service identification;
The model screening module screens target service models corresponding to the service requests from all service models which are built in advance according to the service identifiers, wherein all service models which are built in advance are built by adopting the method provided by the first aspect of the embodiment of the invention;
and the information execution module acquires model input data required by the target service model from the request analysis data and inputs the model input data into the target service model so as to process the service request.
According to a fifth aspect of an embodiment of the present invention, there is provided an electronic device for processing a service request, including:
one or more processors;
storage means for storing one or more programs,
The one or more programs, when executed by the one or more processors, cause the one or more processors to implement the method provided by the second aspect of the embodiments of the present invention.
According to a sixth aspect of embodiments of the present invention, there is provided a computer readable medium having stored thereon a computer program which when executed by a processor implements the method provided by the second aspect of embodiments of the present invention.
The embodiment of the invention has the advantages that the service is split and modeled, and the service models are obtained by combining and filling the configuration items, so that the service models meeting different service requirements can be dynamically combined to achieve the purpose of quickly adapting to service requirement change, and the development and online cost of development, operation and maintenance personnel can be reduced. By combining multiple business models to form a new business model, more and more complex business demands can be supported.
Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is a schematic diagram of the main flow of a method for constructing a business model in an embodiment of the present invention;
FIG. 2 is a schematic diagram of various configuration items of a business model in an alternative embodiment of the invention;
FIG. 3 is a schematic diagram of the main flow of a method for processing a service request in an embodiment of the present invention;
FIG. 4 is a schematic diagram of the result of an alternative embodiment of the present invention for processing a service request;
FIG. 5 is a schematic diagram of main modules of an apparatus for constructing a business model in an embodiment of the present invention;
FIG. 6 is a schematic diagram of the main modules of an apparatus for processing a service request in an embodiment of the present invention;
FIG. 7 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;
fig. 8 is a schematic diagram of a computer system suitable for use in implementing an embodiment of the invention.
Detailed Description
Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
According to one aspect of an embodiment of the present invention, a method of constructing a business model is provided.
The purpose of the service model establishment is to combine the services in a plurality of dimensions and modes to generate service sub-items and combine the service sub-items into a complete service requirement. The dimension is a unit corresponding to a business sub-item. Multiple units are combined into one business model. Any number of units in all dimensions may be combined together when combined.
Fig. 1 is a schematic diagram of main flow of a method for constructing a service model in an embodiment of the present invention, and as shown in fig. 1, the method for constructing a service model includes step S101, step S102 and step S103.
In step S101, a configuration item of the business model is configured. The configuration item refers to configuration information of the model, and is used for indicating parameter configuration of the model. In the practical application process, configuration items can be divided by adopting various dimensions. Optionally, the configuration item comprises at least one of a business element, an information source, a business relationship, a parameter entry, and a result item information, see fig. 2.
Business elements refer to some basic operation information associated with business operations such as text information, span ranges, numerical comparisons, radio options, etc. By means of which different service items can be combined, each representing a tiny service unit, e.g. a service unit can be an amount, an order type, a customer level, etc.
The information source is a data entry of various sources needed for facilitating information execution, and can be internal manual configuration data, external interface data or a manual input mode. By defining information entries in a variety of ways, business models can be more flexibly executed.
The service relationship is information setting for associating services when a requirement may need to be combined to be met by a plurality of services, for example, two conditions are required to meet the requirement of a service line, and the two conditions may be the relationship between the two conditions or the relationship between the two conditions. For example, whether the service can submit an order or not contains two kinds of information, namely, the member class is plus member, and the commodity amount is less than 100, and whether the two conditions are met at the same time or only one condition needs to be met can be defined according to the service requirement.
The parameter information is data information that needs to actually acquire service attention after the request data comes, for example, a plurality of parameter information contained in the request data. Setting the parameter information facilitates rapid extraction of data required by the business model from the request information. For example, the business model pays attention to a certain number or a certain information such as a user grade, and the user grade needs to be obtained independently at this time as an entry, and the information of the entry is set, so that the user grade information can be obtained in a targeted manner, and how to accurately obtain the information of interest from all the information of the entry.
The result item information is return result information that needs to be acquired after the service is executed. Because the service model executes the processing result data, the information related to the processing result data is often more, and the targeted result processing is performed according to the result item information, so that the required result information can be conveniently and quickly obtained.
The above basic information is combined into all business units needed by the business model, and the business model data can be built according to the items.
Step S102, determining configuration information of each configuration item, and combining the configuration items to obtain an initial service model.
After relevant information is configured according to the service model, the service configuration information can be filled, and the purpose of filling is to generate information with actual reference value to the service model and generate a specific service model. It should be noted that the sequence of filling and combining may be adjusted according to the actual situation, for example, filling is performed first and then combining is performed.
The actual business model is formed by combining the different configuration items. At this time, after the service model is built, only one description and rule of the service requirement are built, and the model is required to be filled with information of specific service to meet the model data required by the service.
Step S103, setting service identification and description information of the initial service model, and filling field values of each configuration information in the initial service model to obtain the service model.
The step is mainly to fill the business data information required by the business model. The service identifier refers to a unique identifier of a service requirement, and the unique identifier can be a service name or information such as a service code, so long as the unique identifier can identify a service requirement. The description information is used for describing the service model, and the description content can be selectively determined according to actual conditions. The service identification and description information is the basic information of the service model.
The field values of the respective configuration information are data on which the business model depends. A service model, such as 7 days of unobjectionable service, needs to set the field value of the configuration information, which is the user level, and is 10 in an exemplary way. This step sets specific model data values. Model matching and calculation with the request data are performed through specific data values, and when the result data containing the user grade in the request data is 10, the user grade in the service model is met.
According to the invention, the service is split and modeled, and the service models are obtained by combining and filling the configuration items, so that on one hand, the service models meeting different service requirements can be dynamically combined, the purpose of quickly adapting to service requirement change is achieved, and on the other hand, the development and online cost of development and operation maintenance personnel can be reduced.
The service model combination considers that different service demands possibly relate to service lines of a plurality of service models, and the different service models need to be combined to meet the real service demands of the service. Optionally, after obtaining the service model, the method further comprises combining a plurality of service models to obtain a new service model. The business models that may be required for the pick-up business include two, one 7 day no reason for return and one high membership grade. By combining multiple business models to form a new business model, more and more complex business demands can be supported.
According to a second aspect of the embodiment of the present invention, a method for processing a service request based on a service model constructed by the method for constructing a service model is provided.
Fig. 3 is a schematic diagram of a main flow of a method for processing a service request in an embodiment of the present invention. As shown in fig. 3, the method for processing the service request includes:
step S301, analyzing the service request to obtain request analysis data and service identification;
Step S302, screening a target service model corresponding to the service request from each service model constructed in advance according to the service identifier, wherein each service model constructed in advance is constructed by adopting the method provided by the first aspect of the embodiment of the invention;
Step S303, obtaining the model input data required by the target service model from the request analysis data, and inputting the model input data into the target service model to process the service request.
Step S301 mainly processes the data in the service request, and splits and converts the data into a data format matched with the service model. After the data is received, the service model parameter entering configuration information needs to be queried to obtain the data needed by the service model, in step S302, the service parameter entering configuration data is obtained from the request data according to the parameter entering configuration field, if the data information exists in the request data, the data information is directly obtained, and if the data information does not exist, the error reporting or the exception handling is needed.
In step S303, a data merging operation may be performed. And the data merging is to integrate the data required by all the businesses uniformly. The consolidated information may include request resolution data, result item configuration data, business association data, and model input data required by the target business model. The information is uniformly combined into all data required by the execution of the target business model. Through data merging, the data can be unified and arranged into an information format required by the execution of the target service model and output to the target service model.
In step S303, parameter information and data required by the target service model may be obtained by reflection through rule engine operation or a round robin comparison execution manner, and service operation is performed on service data through corresponding model data to obtain a final service execution result. The executing process is to compare the information of the original request data with the configuration information of the service model and dynamically execute the service, and dynamically execute specific service logic by adjusting the service model information at any time.
And the result obtained by executing the business logic by the target business model is obtained by data matching according to the parameter configuration of the target business model, the execution result data to be returned is provided for a calling end to carry out subsequent business processing, and the information calling feedback mode can be exposed to an external user in an interface mode or can be realized in an internal interface calling mode. The execution results may include original information, model information, and final business process results. The execution result is the final result information which the user wants to obtain, and when different service demands need to be processed or the service demands need to be adjusted, the latest execution result can be obtained only by changing the service model and carrying out data execution again.
Fig. 4 is a schematic diagram of an execution result of processing a service request in an alternative embodiment of the present invention. In the embodiment shown in fig. 4, data merging is performed according to the published information combination arrangement mode, the request analysis data, the result configuration data, the service relation data and the service model data are merged into data information, and a value target service model is input. The target service model executes the data information according to the service rule, inquires the parameter configuration information of the service model, and returns the execution result according to the parameter configuration.
The invention inputs the combined data into the target business model to operate and execute after analyzing, converting and combining the request data, and finally realizes the business requirements, on one hand, the invention can dynamically combine into the business model meeting different business requirements, achieves the purpose of quickly adapting to the business requirement change, and on the other hand, can reduce the development and online cost of the development operation and maintenance personnel.
According to a third aspect of the embodiment of the present invention, there is provided an apparatus for constructing a service model.
Fig. 5 is a schematic diagram of main modules of an apparatus for constructing a service model according to an embodiment of the present invention, and as shown in fig. 5, an apparatus 500 for constructing a service model includes:
the service model setting module 501 configures configuration items of a service model;
The service model building module 502 determines configuration information of each configuration item, and combines each configuration item to obtain an initial service model;
And a service model information filling module 503, configured to set service identification and description information of the initial service model, and fill field values of each configuration information in the initial service model, so as to obtain the service model.
Optionally, the configuration item comprises at least one of a business element, an information source, a business relationship, a parameter entering information and a result item information.
Optionally, the device of the embodiment of the invention further comprises a combining module, which is used for combining a plurality of service models after the service models are obtained so as to obtain new service models.
According to a fourth aspect of an embodiment of the present invention, there is provided an apparatus for processing a service request.
Fig. 6 is a schematic diagram of main modules of an apparatus for processing a service request in an embodiment of the present invention. As shown in fig. 6, an apparatus 600 for processing a service request includes:
the data analysis module 601 analyzes the service request to obtain request analysis data and service identification;
The model screening module 602 screens a target service model corresponding to the service request from each service model which is built in advance according to the service identifier, wherein each service model which is built in advance is built by adopting the method provided by the first aspect of the embodiment of the invention;
The information executing module 603 obtains the model input data required by the target service model from the request analysis data, and inputs the model input data to the target service model to process the service request.
According to a fifth aspect of an embodiment of the present invention, there is provided an electronic device for processing a service request, including:
one or more processors;
storage means for storing one or more programs,
The one or more programs, when executed by the one or more processors, cause the one or more processors to implement the method provided by the second aspect of the embodiments of the present invention.
According to a sixth aspect of embodiments of the present invention, there is provided a computer readable medium having stored thereon a computer program which when executed by a processor implements the method provided by the second aspect of embodiments of the present invention.
Fig. 7 illustrates an exemplary system architecture 700 of a method of processing a service request or an apparatus of processing a service request to which embodiments of the present invention may be applied.
As shown in fig. 7, a system architecture 700 may include terminal devices 701, 702, 703, a network 704, and a server 705. The network 704 is the medium used to provide communication links between the terminal devices 701, 702, 703 and the server 705. The network 704 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
A user may interact with the server 705 via the network 704 using the terminal devices 701, 702, 703 to receive or send messages or the like. Various communication client applications such as shopping class applications, web browser applications, search class applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only) may be installed on the terminal devices 701, 702, 703.
The terminal devices 701, 702, 703 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.
The server 705 may be a server providing various services, such as a background management server (by way of example only) providing support for shopping-type websites browsed by users using the terminal devices 701, 702, 703. The background management server may analyze and process the received data such as the product information query request, and feedback the processing result (e.g., the target push information, the product information—only an example) to the terminal device.
It should be noted that, the method for processing a service request provided in the embodiment of the present invention is generally executed by the server 705, and accordingly, the device for processing a service request is generally disposed in the server 705.
It should be understood that the number of terminal devices, networks and servers in fig. 7 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring now to FIG. 8, there is illustrated a schematic diagram of a computer system 800 suitable for use in implementing an embodiment of the present invention. The terminal device shown in fig. 8 is only an example, and should not impose any limitation on the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 8, the computer system 800 includes a Central Processing Unit (CPU) 801 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 802 or a program loaded from a storage section 808 into a Random Access Memory (RAM) 803. In the RAM 803, various programs and data required for the operation of the system 800 are also stored. The CPU 801, ROM 802, and RAM 803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to the bus 804.
Connected to the I/O interface 805 are an input section 806 including a keyboard, a mouse, and the like, an output section 807 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like, a storage section 808 including a hard disk, and the like, and a communication section 809 including a network interface card such as a LAN card, a modem, and the like. The communication section 809 performs communication processing via a network such as the internet. The driver 810 is also connected to the I/O interface Y05 as needed. A removable medium 811 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 810 as needed so that a computer program read out therefrom is mounted into the storage section 808 as needed.
In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication section 809, and/or installed from the removable media 811. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 801.
The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of a computer-readable storage medium may include, but are not limited to, an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described module can also be arranged in a processor, for example, the processor can be described as comprising a data analysis module for analyzing a service request to obtain request analysis data and a service identifier, a model screening module for screening a target service model corresponding to the service request from each service model constructed in advance according to the service identifier, wherein each service model constructed in advance is constructed by adopting the method provided by the first aspect of the embodiment of the invention, and an information execution module for acquiring model input data required by the target service model from the request analysis data and inputting the model input data into the target service model to process the service request. The names of these modules do not in some way limit the module itself, and for example, the model screening module may also be described as a "module that parses a service request".
As a further aspect, the invention also provides a computer readable medium which may be comprised in the device described in the above embodiments or may be present alone without being fitted into the device. The computer readable medium carries one or more programs, and when the one or more programs are executed by the equipment, the equipment comprises analysis of service requests to obtain request analysis data and service identifiers, screening target service models corresponding to the service requests from pre-built service models according to the service identifiers, wherein the pre-built service models are built by adopting the method provided by the first aspect of the embodiment of the invention, and model input data needed by the target service models are obtained from the request analysis data and are input into the target service models to process the service requests.
According to the technical scheme of the embodiment of the invention, the service is split and modeled, and the service models are obtained by combining and filling the configuration items, so that on one hand, the service models meeting different service requirements can be dynamically combined, the purpose of quickly adapting to service requirement change is achieved, and on the other hand, the development and online cost of development operation and maintenance personnel can be reduced. By combining multiple business models to form a new business model, more and more complex business demands can be supported.
The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.
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