CN112613833A - Telecommunication service shopping cart system and operation method - Google Patents
Telecommunication service shopping cart system and operation method Download PDFInfo
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- CN112613833A CN112613833A CN202011408191.7A CN202011408191A CN112613833A CN 112613833 A CN112613833 A CN 112613833A CN 202011408191 A CN202011408191 A CN 202011408191A CN 112613833 A CN112613833 A CN 112613833A
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Abstract
The invention provides a telecommunication service shopping cart system and an operation method, comprising the following steps: the client authentication module is used for filling and verifying the client ID and the operator code; the commodity selection module is used for displaying a commodity list, so that an operator can select one or more commodities to fill in information or directly add the commodities to a shopping cart; the information filling module is used for configuring basic information of the commodities and/or filling sales information of the commodities and adding the commodities to the shopping cart; the shopping cart module is used for displaying all shopping cart commodities and acceptance information under the name of an operator, allowing the operator to search specified commodities in the shopping cart, allowing the operator to check detailed information of the commodities, modifying, deleting and submitting commodity information, calculating prices of the commodities, calculating and displaying a combined price when a plurality of commodities are selected, allowing the operator to submit single or multiple commodity information by one key and generating an order. The invention aims at establishing a shopping cart for an operator, and the operator manages the shopping cart for a client and helps the client to handle various telecommunication services quickly.
Description
Technical Field
The invention relates to the field of service support of telecommunication operators, in particular to a telecommunication service shopping cart system and an operation method.
Background
In the internet era, operators begin to convert sales systems to the internet, and in the process, as the shopping cart in the internet model is designed for customers, the customers manage and operate the shopping carts, which is different from telecom operation business; if a shopping cart is designed for each client in a telecommunication operation system, the service acceptance scene is more complicated, and the quick service handling of a client manager or an operator is inconvenient; therefore, the shopping cart in the existing internet model cannot be handled in accordance with the actual sales service of the movie operator.
Based on the above, the invention designs a telecommunication service shopping cart system and an operation method thereof, so that an operator can help a client to rapidly handle various telecommunication services.
Disclosure of Invention
In order to solve the problems, the invention provides a telecommunication service shopping cart system and an operation method, wherein the shopping cart is not directed to a client, but to a client manager or an operator, and the client manager manages the client shopping cart, so that the operator helps the client to handle various telecommunication services quickly.
To achieve the above object, the present invention provides a shopping cart system for telecommunication service, comprising: the system comprises a client authentication module, a commodity selection module, an information filling module and a shopping cart module;
the client authentication module is configured to:
filling and checking a client ID and an operator code;
the goods selection module is used for:
displaying a commodity list;
the operator can select single or multiple commodities to fill in information or directly add the commodities to the shopping cart;
the information filling module is used for:
the basic information of the commodity is configured and/or the sales information of the commodity is filled by an operator;
for the operator to add merchandise to the shopping cart;
the shopping cart module is used for:
displaying all shopping cart commodities and acceptance information under the name of an operator;
the operator searches the appointed goods in the shopping cart;
the detailed information of the commodities which is checked by an operator is used for modifying, deleting and submitting commodity information;
calculating prices of the commodities, and calculating and displaying a combined price when a plurality of commodities are selected;
the operator can submit the information of single or multiple commodities and generate the order by one key.
As a further improvement of the present invention, the information filling module for an operator to add an item to a shopping cart includes:
adding the basic information of the configured commodities and/or the commodities filled with the sales information of the commodities to a shopping cart;
the goods not configured with the basic information of the goods and not filled with the sales information of the goods are added to the shopping cart.
As a further improvement of the invention, when the operator opens the shopping cart, the first layer of the shopping cart displays all customer information under the name of the salesman by default, and the second layer displays all commodity acceptance information of the customer.
As a further improvement of the invention, the shopping cart module is used for searching specified goods in the shopping cart by an operator, and comprises:
the shopping cart is provided with a search submodule, search conditions are input into the search submodule, the shopping cart returns a specified commodity list, and the list is sorted according to the time when customers group and join the shopping cart.
As a further refinement of the present invention, the search condition includes one or more of an operator ID and a customer ID, a commodity name, and a link name.
As a further improvement of the invention, the shopping cart module is used for modifying, deleting and submitting commodity information according to commodity detailed information viewed by an operator, and comprises the following steps:
and setting an operation submodule in the commodity acceptance information of the customer on the second layer of the shopping cart, wherein the operation submodule comprises details, modification and deletion operations, and the detailed commodity information is checked, modified and deleted through the details, modification and deletion operations.
As a further improvement of the present invention, the modifying the commodity information includes:
the commodities directly added into the shopping cart by the commodity selection module and the information of the commodities which are not completely filled by the information filling module are supplemented and completed;
and modifying the information which is wrongly or changed by the information filling module.
As a further improvement of the present invention, the delete commodity information includes: single delete, multiple delete and empty shopping cart.
As a further improvement of the present invention, the shopping cart module calculates prices of respective commodities, calculates and displays a combined price when a plurality of commodities are selected, and includes:
the shopping cart automatically calculates the price of the commodity according to the unit price information and the quantity information of each commodity;
when the operator picks up a plurality of commodities, the shopping cart calculates the combined price according to the price of each selected commodity and the preferential price.
The invention also provides an operation method of the shopping cart system based on the telecommunication service, which comprises the following steps:
the operator fills in a client ID in the client authentication module, and enters the commodity selection module after passing the verification;
selecting a single or a plurality of commodities according to the requirements of customers, configuring basic information of the commodities and filling out sales information;
adding the selected item or items to a shopping cart;
filling in a client ID, searching commodity information to be transacted for a client in a shopping cart, checking detailed commodity information, and modifying or deleting the commodity information according to the requirement of the client to obtain complete commodity information to be submitted;
one or more commodity information is selected, and the shopping cart calculates commodity price or commodity combination price;
the operator submits information of single or multiple commodities by one key and prints the commodity order.
Compared with the prior art, the invention has the beneficial effects that:
in the process of internet transformation of telecommunication services, by designing a shopping cart system for operators, a salesperson manages a plurality of client services under the name of the salesperson to handle, including filling in client IDs and selecting commodities, and the commodities can be added to the shopping cart in the process of filling in commodity information, after the completion of the filling in the commodity information, in the links of selecting commodities and filling in the commodity information, and the functions of realizing breakpoint reconnection in the shopping cart, continuing to supplement and modify product information, deleting the product information according to the requirements of the clients and the like are realized, so that the problems that the business sales shopping cart is complex in the acceptance scene created by the clients and is not convenient for handling the services quickly are solved; meanwhile, the shopping cart supports one-key submission of multi-commodity information, and the business handling efficiency is improved.
Drawings
FIG. 1 is a schematic diagram of a telecommunications service shopping cart system according to an embodiment of the present invention;
FIG. 2 is a flowchart of a method of operating a telecommunications service based shopping cart system according to one embodiment of the present disclosure;
FIG. 3 is a timing diagram illustrating a merchandise adding operation of the shopping cart according to an embodiment of the present invention;
FIG. 4 is a timing diagram illustrating a shopping cart product search operation according to an embodiment of the present invention;
FIG. 5 is a timing diagram illustrating a process of merchandise modification operations for a shopping cart in accordance with an embodiment of the present invention;
FIG. 6 is a timing diagram illustrating a process for a commercial removal operation of a shopping cart in accordance with an embodiment of the present invention;
FIG. 7 is a timing diagram illustrating a process of calculating the merchandise price of the shopping cart according to an embodiment of the present invention;
FIG. 8 is a timing diagram illustrating a shopping cart merchandise information submission operation in accordance with one embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
The invention is described in further detail below with reference to the attached drawing figures:
as shown in fig. 1, the present invention provides a shopping cart system with telecommunication services, comprising: the system comprises a client authentication module, a commodity selection module, an information filling module and a shopping cart module;
the client authentication module is configured to:
fill in and verify customer ID, operator code.
The goods selection module is used for:
displaying a commodity list;
the operator can select single or multiple commodities to fill in information or directly add the commodities to the shopping cart;
wherein,
adding the basic information of the configured commodities and/or the commodities filled with the sales information of the commodities to a shopping cart;
the goods not configured with the basic information of the goods and not filled with the sales information of the goods are added to the shopping cart.
The information filling module is used for:
the basic information of the commodity is configured and/or the sales information of the commodity is filled by an operator;
for an operator to add one or more items to a shopping cart;
the shopping cart module is used for:
displaying all shopping cart commodities and acceptance information under the name of an operator;
when the operator opens the shopping cart, the first layer of the shopping cart displays all customer information under the name of the salesman by default, and the second layer displays all commodity acceptance information of the customer.
The operator searches the appointed goods in the shopping cart;
the shopping cart is provided with a search submodule, search conditions are input into the search submodule, the search conditions comprise one or more of operator IDs and customer IDs, commodity names and link names, clicking search is carried out after the search conditions are input, the shopping cart returns a specified commodity list, and the list is sorted according to customer groups and time when the shopping cart is added.
The detailed information of the commodities which is checked by an operator is used for modifying, deleting and submitting commodity information;
the operation sub-module comprises detail, modification and deletion operations, and the detailed information of the commodities is checked, modified and deleted through the detail, modification and deletion operations; modifying the detailed information of the commodity comprises adding the basic information of the configured commodity and/or the commodity with the sales information of the filled commodity to the shopping cart; adding a commodity which is not configured with basic information of the commodity and is not filled with sales information of the commodity to a shopping cart; the detailed information deletion on the goods includes a single deletion, a plurality of deletions, and emptying of the shopping cart.
Calculating prices of the commodities, and calculating and displaying a combined price when a plurality of commodities are selected;
the shopping cart automatically calculates the price of each commodity according to the unit price information and the quantity information of each commodity; when the operator picks up a plurality of commodities, the shopping cart calculates the combined price according to the price of each selected commodity and the preferential price.
The operator can submit the information of single or multiple commodities and generate the order by one key.
As shown in fig. 2, the present invention provides a method for operating a shopping cart system based on telecommunication service, comprising:
s1, the operator fills in the client ID in the client authentication module, and enters the commodity selection module after passing the verification;
s2, selecting single or multiple commodities according to the customer requirements, configuring commodity basic information and filling out sales information;
as shown in fig. 3, the method specifically includes:
s21, selecting single or multiple commodities by an operator;
s22, inputting commodity basic information including attribute information by an operator;
s3, adding the selected one or more commodities to the shopping cart, as shown in fig. 3, specifically including:
s31, clicking to join the shopping cart by an operator;
s32, calling a shopping cart API interface by a contact point, and adding commodities into the shopping cart;
s33, shopping cart added commodity API receives request
(1) Creating commodity instance data (batch by inclusion), the content comprising:
commodity example entity tf _ b _ sharcart _ item: customer identification, customer name, commodity identification, commodity name, operator, creation time, etc.;
product instance key information entity tf _ b _ sharcart _ orderparam: key attribute coding, attribute description, attribute values, and the like;
(2) storing service acceptance information into an entity tf _ b _ sharcart _ item _ detail, wherein the entity tf _ b _ sharcart _ item _ detail comprises an acceptance link and a service acceptance message;
(3) modifying the total goods amount tf _ b _ shop in the shopping cart table;
and S34, returning the successful information of joining the shopping cart.
S4, filling in the customer ID, and searching for information of the product to be transacted for the customer in the shopping cart, as shown in fig. 4, the method specifically includes:
s41, opening the shopping cart by an operator;
s42, calling a shopping cart by a contact to inquire all commodity information API;
s43, the shopping cart inquires all commodity information API, and the request is processed:
(1) inquiring all commodities under the name according to the ID of a salesman, namely, the entity tf _ b _ sharcart _ item, associating the tf _ b _ sharcart _ orderam to inquire key attribute information, and defaulting to reverse order according to operation time;
(2) grouping the data according to the client ID;
(3) returning a processed commodity example list;
s44, displaying shopping cart information through the contact points;
s45, inputting a retrieval condition (namely a client ID) by an operator for quick positioning;
s46, calling a shopping cart commodity searching API by a contact point;
s47, the shopping cart commodity search API processes the request:
(1) positioning commodity instance information from the tf _ b _ sharcart _ item table according to the input condition, and associating the tf _ b _ sharcart _ orderam to query key attribute information;
returning a searched commodity example list;
s48, displaying the query result by the contact;
s5, the operator checks the detailed information of the commodity, and modifies the commodity information according to the requirement of the client, the submitted commodity information is not allowed to be modified, the process of modifying the commodity information is shown in FIG. 5, and the specific steps are as follows:
s51, the operator clicks the modification button after each commodity accepts the information in the shopping cart;
s52, opening a corresponding modification page by the contact according to the current commodity acceptance information;
s53, calling and inquiring the detail API of the commodity acceptance information by a contact;
s54, querying the detail API of the commodity acceptance information, and processing the request:
(1) inquiring business acceptance information according to the commodity example ID, inquiring an entity tf _ b _ shopcart _ item _ detail, and returning information such as an acceptance link, a business acceptance message and the like;
(2) returning the inquired acceptance information;
s55, loading data to the page element by the contact according to the returned acceptance information;
s56, the operator modifies the acceptance information and clicks a shopping cart adding button;
s57, calling commodity acceptance information modification API by a contact point;
s58, commodity acceptance information modification API, processing the request:
(1) backing up original acceptance information, and storing the input in an entity tf _ b _ sharcart _ item _ detail in a history table tf _ b _ sharcart _ item _ detail _ his;
(2) saving the new acceptance information, and updating tf _ b _ shopcart _ item _ detail according to the commodity instance ID;
(3) returning a processing result, wherein the modified information comprises a client ID, a commodity ID, a link ID, a service code and an operator code;
and S59, displaying a processing result prompt box by the contact.
S6, the operator deletes part of the commodity information according to the request of the client to obtain the complete commodity information to be submitted, the submitted commodity information is not allowed to be deleted, the commodity information deleting process is as shown in fig. 6, and the specific steps are as follows:
s61, clicking a delete button after each commodity by an operator;
s62, calling a shopping cart commodity deleting API by a contact point;
s63, the shopping cart commodity deleting API processes the request:
(1) backing up the original data according to the incoming commodity instance ID, and backing up the data in tf _ b _ sharcart _ item, tf _ b _ sharcart _ item _ detail and tf _ b _ sharcart _ order into a history table tf _ b _ sharcart _ item _ his, tf _ b _ sharcart _ item _ detail _ his and tf _ b _ sharcart _ order _ his;
(2) deleting data in tf _ b _ sharcart _ item, tf _ b _ sharcart _ item _ detail and tf _ b _ sharcart _ order according to the incoming commodity instance ID deletion data;
(3) modifying the total goods amount tf _ b _ shop in the shopping cart table;
(4) returning a processing result;
and S64, displaying the deletion result by the contact.
S7, checking one or more commodity information, calculating commodity price or commodity combination price by the shopping cart, as shown in fig. 7, the specific steps include:
s71, selecting one or more commodities by an operator;
s72, integrating the contact points with the page of the shopping cart;
s73, accumulating the pages of the shopping cart according to the price of the selected commodity;
s74, displaying the total price and the preferential amount of the currently selected commodity;
s75, selecting a preference by an operator;
s76, calling the commodity combined price service by the shopping cart page;
s77, commodity combined price service processing:
(1) analyzing the transmitted preference and commodity list, and recalculating the price of a single commodity;
(2) the price of a single commodity is obtained by calling a price calculation service of a commodity center;
(3) accumulating prices returned by the commodity center;
(4) returning the total price and the preferential amount;
and S78, displaying the price of the currently selected commodity or the price and the preferential amount of the commodity combination.
S8, the operator submits one or more items of merchandise information by one key and prints the merchandise order, as shown in fig. 8, the specific steps include:
s81, the operator clicks to transact immediately;
s82, judging the states of the commodity examples by contact points, wherein all the states are to be submitted, and opening an information confirmation page;
s83, calling a batch commodity acceptance detail query API by a contact;
s84, querying the batch commodity acceptance details API, querying the commodity acceptance details tf _ b _ sharcart _ item _ detail according to the commodity example list, and returning;
s85, generating information confirmation page content by the contact according to the return information;
s86, clicking a submit button by an operator;
s87, calling a shopping cart submitting API by a contact;
s88, shopping cart submitting API, processing logic:
(1) service checking is carried out item by item, and if the service does not pass, failure reasons are returned;
(2) transferring the shopping cart commodity example information to history;
(3) generating an order submitting task and creating an acceptance sheet;
(4) asynchronously submitting the order;
(5) asynchronously and synchronously sending the generated order to an order center;
(6) returning the acceptance sheet code;
and S89, displaying the submission result and the order information by contact points.
The invention has the advantages that:
by designing a shopping cart system for an operator, a salesperson manages a plurality of client services under the name of the salesperson to handle, including filling in a client ID and selecting commodities, the commodities can be added to the shopping cart in the process of filling in or after completing the filling in of commodity information, in the links of selecting commodities and filling in the commodity information, the functions of realizing breakpoint splicing in the shopping cart, continuously supplementing and modifying product information, deleting product information according to the requirements of the clients and the like are realized, and the problems that the business sale shopping cart is complex in the acceptance scene created by the clients and is not convenient for quickly handling the services are solved; meanwhile, the shopping cart supports one-key submission of multi-commodity information, and the business handling efficiency is improved.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A teleservice shopping cart system, comprising: the system comprises a client authentication module, a commodity selection module, an information filling module and a shopping cart module;
the client authentication module is configured to:
filling and checking a client ID and an operator code;
the goods selection module is used for:
displaying a commodity list;
the operator can select single or multiple commodities to fill in information or directly add the commodities to the shopping cart;
the information filling module is used for:
the basic information of the commodity is configured and/or the sales information of the commodity is filled by an operator;
for the operator to add merchandise to the shopping cart;
the shopping cart module is used for:
displaying all shopping cart commodities and acceptance information under the name of an operator;
the operator searches the appointed goods in the shopping cart;
the detailed information of the commodities which is checked by an operator is used for modifying, deleting and submitting commodity information;
calculating prices of the commodities, and calculating and displaying a combined price when a plurality of commodities are selected;
the operator can submit the information of single or multiple commodities and generate the order by one key.
2. A teleservice shopping cart system as recited in claim 1, further comprising: the information filling module is used for an operator to add commodities to a shopping cart and comprises:
adding the basic information of the configured commodities and/or the commodities filled with the sales information of the commodities to a shopping cart;
the goods not configured with the basic information of the goods and not filled with the sales information of the goods are added to the shopping cart.
3. A teleservice shopping cart system as recited in claim 1, further comprising: when an operator opens the shopping cart, the first layer of the shopping cart displays all customer information under the name of a salesman by default, and the second layer displays all commodity acceptance information of the customer.
4. The method as claimed in claim 3, wherein the shopping cart module is used for searching for specified goods in the shopping cart by an operator, and comprises:
the shopping cart is provided with a search submodule, search conditions are input into the search submodule, the shopping cart returns a specified commodity list, and the list is sorted according to the time when customers group and join the shopping cart.
5. A teleservice shopping cart system as recited in claim 4, further comprising: the search condition includes one or more of an operator ID and a customer ID, a commodity name, and a link name.
6. The method as claimed in claim 3, wherein the shopping cart module is used for modifying, deleting and submitting commodity information according to commodity details viewed by an operator, and comprises:
and setting an operation submodule in the commodity acceptance information of the customer on the second layer of the shopping cart, wherein the operation submodule comprises details, modification and deletion operations, and the detailed commodity information is checked, modified and deleted through the details, modification and deletion operations.
7. A teleservice shopping cart system as claimed in claim 1 or 6, wherein said modifying merchandise information comprises:
the commodities directly added into the shopping cart by the commodity selection module and the information of the commodities which are not completely filled by the information filling module are supplemented and completed;
and modifying the information which is wrongly or changed by the information filling module.
8. A teleservice shopping cart system according to claim 1 or 6, further comprising: the deleting the commodity information includes: single delete, multiple delete and empty shopping cart.
9. A teleservice shopping cart system as recited in claim 1, further comprising: the shopping cart module calculates prices of various commodities, calculates and displays a combined price when a plurality of commodities are selected, and comprises:
the shopping cart automatically calculates the price of the commodity according to the unit price information and the quantity information of each commodity;
when the operator picks up a plurality of commodities, the shopping cart calculates the combined price according to the price of each selected commodity and the preferential price.
10. A method of operating a teleservice shopping cart system according to any of claims 1 to 9, comprising:
the operator fills in a client ID in the client authentication module, and enters the commodity selection module after passing the verification;
selecting a single or a plurality of commodities according to the requirements of customers, configuring basic information of the commodities and filling out sales information;
adding the selected item or items to a shopping cart;
filling in a client ID, searching commodity information to be transacted for a client in a shopping cart, checking detailed commodity information, and modifying or deleting the commodity information according to the requirement of the client to obtain complete commodity information to be submitted;
one or more commodity information is selected, and the shopping cart calculates commodity price or commodity combination price;
the operator submits information of single or multiple commodities by one key and prints the commodity order.
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| CN112613833B (en) | 2024-04-30 |
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