CN112583611A - Method, device, electronic equipment and medium for acquiring fault information - Google Patents
Method, device, electronic equipment and medium for acquiring fault information Download PDFInfo
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- CN112583611A CN112583611A CN201910926206.XA CN201910926206A CN112583611A CN 112583611 A CN112583611 A CN 112583611A CN 201910926206 A CN201910926206 A CN 201910926206A CN 112583611 A CN112583611 A CN 112583611A
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- 238000004891 communication Methods 0.000 claims description 19
- 238000013519 translation Methods 0.000 claims description 15
- 238000004590 computer program Methods 0.000 claims description 13
- 238000004458 analytical method Methods 0.000 claims description 2
- 238000012423 maintenance Methods 0.000 abstract description 2
- 230000008569 process Effects 0.000 description 6
- 238000010586 diagram Methods 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- 230000009286 beneficial effect Effects 0.000 description 3
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- 238000013500 data storage Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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Abstract
The embodiment of the invention provides a method, a device, electronic equipment and a medium for acquiring fault information, relates to the technical field of equipment maintenance, and can simplify a method for acquiring fault reasons of a cloud host with a fault. The embodiment of the invention comprises the following steps: and determining a host server to which the fault cloud host belongs according to the identifier of the fault cloud host which has the fault. And then obtaining an error log stored by the host server. And analyzing the error log to obtain fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host.
Description
Technical Field
The present invention relates to the field of device maintenance technologies, and in particular, to a method, an apparatus, an electronic device, and a medium for acquiring fault information.
Background
The cloud host is a server virtualized from a physical server by a virtualization technology, and the physical server corresponding to the cloud host is called a host server of the cloud host.
In the related art, if one cloud host fails, a host server to which the cloud host belongs is found manually according to an Identity (ID) of the failed cloud host and information of a machine room in which the host server to which the cloud host belongs, and a failure cause of the cloud host is queried from the found host server. And then the failure reason of the cloud host is fed back to the client.
Therefore, in the related art, the failure cause of the failed cloud host needs to be manually acquired, and the operation is complex.
Disclosure of Invention
An object of the embodiments of the present invention is to provide a method, an apparatus, an electronic device, and a medium for acquiring fault information, so as to solve the problem in the prior art that the acquisition of a fault cause of a cloud host that has a fault is complicated. The specific technical scheme is as follows:
in a first aspect, an embodiment of the present invention provides a method for acquiring fault information, where the method includes:
determining a host server to which a fault cloud host belongs according to the identifier of the fault cloud host with the fault;
acquiring an error log stored by the host server;
analyzing the error log to obtain fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host.
Optionally, the determining, according to the identifier of the failed cloud host that has failed, a host server to which the failed cloud host belongs includes:
sending a query request to a control server, wherein the query request is used for requesting to acquire information of the host server, and the query request comprises: an identification of the failed cloud host;
and receiving the information of the host server sent by the control server.
Optionally, the information of the home server includes an internet protocol IP address of the home server; the obtaining the error log stored by the host server includes:
logging in the host server by using the IP address of the host server;
and acquiring an error log of the fault cloud host stored by the host server.
Optionally, after analyzing the error log and acquiring the fault information of the faulty cloud host, the method further includes:
and determining translation information corresponding to the fault information of the fault cloud host according to the corresponding relation between each fault information and the translation information.
Optionally, the query request further includes: and the machine room information of the host server.
In a second aspect, an embodiment of the present invention provides an apparatus for acquiring fault information, where the apparatus includes:
the determining module is used for determining a host server to which a fault cloud host belongs according to the identifier of the fault cloud host with the fault;
the acquisition module is used for acquiring the error log stored by the host server determined by the determination module;
and the analysis module is used for analyzing the error log acquired by the acquisition module and acquiring fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host.
Optionally, the determining module is specifically configured to:
sending a query request to a control server, wherein the query request is used for requesting to acquire information of the host server, and the query request comprises: an identification of the failed cloud host;
and receiving the information of the host server sent by the control server.
Optionally, the information of the home server includes an internet protocol IP address of the home server; the acquisition module is specifically configured to:
logging in the host server by using the IP address of the host server;
and acquiring an error log of the fault cloud host stored by the host server.
Optionally, the determining module is further configured to:
and after analyzing the error log and acquiring the fault information of the fault cloud host, determining translation information corresponding to the fault information of the fault cloud host according to the corresponding relation between each fault information and the translation information.
Optionally, the query request further includes: and the machine room information of the host server.
In a third aspect, an electronic device is provided, which includes a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory complete communication with each other through the communication bus;
a memory for storing a computer program;
and the processor is used for realizing any one of the above method steps for acquiring the fault information when executing the program stored in the memory.
In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method for acquiring fault information according to any one of the above-mentioned steps is implemented.
In a fifth aspect, an embodiment of the present invention further provides a computer program product containing instructions, which when run on a computer, causes the computer to perform any of the above-mentioned method steps for acquiring fault information.
The embodiment of the invention can have the following beneficial effects: according to the embodiment of the invention, the host server to which the fault cloud host belongs can be determined according to the identification of the fault cloud host which has a fault. And then acquiring an error log stored by the host server, analyzing the error log, and acquiring fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host. Therefore, the embodiment of the invention can automatically acquire the fault information of the faulted cloud host, does not need manual participation in the process of acquiring the fault information, and simplifies the method for acquiring the fault reason of the faulted cloud host.
Of course, not all of the advantages described above need to be achieved at the same time in the practice of any one product or method of the invention.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of a system for acquiring fault information according to an embodiment of the present invention;
fig. 2 is a flowchart of a method for acquiring fault information according to an embodiment of the present invention;
FIG. 3 is an exemplary diagram of a trouble order provided by an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an apparatus for acquiring fault information according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, fig. 1 is a system for acquiring fault information according to an embodiment of the present invention, including: the system comprises an electronic device, a control server and a host server.
The electronic device is used for acquiring fault information of the cloud host deployed in the host server. For example: the electronic device may be: a mobile phone, a tablet computer, or a server. In fig. 1, an electronic device is taken as an example of a server.
The control server is used for storing and managing information of each host server and corresponding relation between each cloud host and the host server.
The host server is used for providing services for users, and cloud hosts can be deployed in the host server.
The system for acquiring fault information shown in fig. 1 includes an electronic device, a control server and a host server, and the number of the devices is not limited in this embodiment of the present invention.
Referring to fig. 2, an embodiment of the present invention further provides a method for acquiring fault information, which is applied to an electronic device in the system for acquiring fault information shown in fig. 1, and includes the following steps:
In one embodiment, the query request may be sent to the control server, and then the information of the home server sent by the control server may be received. The query request is used for requesting to acquire information of a host server to which the fault cloud host belongs, and the information of the host server at least comprises: an Internet Protocol (IP) address of the host server. The information of the home server may further include a port number of the home server.
It can be understood that, in the system for acquiring fault information shown in fig. 1, if each host server is in the same machine room, the query request may include: and identifying the failed cloud host.
If the host servers in the system for acquiring fault information shown in fig. 1 are distributed in different computer rooms, the query request may include: the identification of the fault cloud host and the information of the machine room where the host server to which the fault cloud host belongs is located. For example, the machine room information is an identifier of the machine room, for example: the Beijing 6 machine room, or the Beijing 1 machine room.
In the embodiment of the invention, the identifier of the fault cloud host and the information of the machine room where the host server to which the fault cloud host belongs is located can be obtained from the fault work order. The fault work order is a work order generated after the cloud host is abnormal. For example: the trouble order is shown in fig. 3.
Alternatively, the control server may be a server deployed with the application programming interface service nova-api. The electronic equipment can call the nova interface and send a query request to the control server.
In one embodiment, the IP address of the home server to which the failed cloud host belongs may be used to log in the home server through a Secure Shell (SSH) protocol. And then acquiring an error log of the failed cloud host stored by the host server.
It can be understood that, in the hosting server to which the failed cloud host belongs, a plurality of cloud hosts may be deployed, and the log stored by the hosting server may include the identification of the cloud host. The error log of the fault cloud host can be obtained through different cloud host identifications recorded by different logs.
The fault information comprises a fault reason of the fault cloud host.
Optionally, the failure information may further include a failure type of the failed cloud host, a solution to the failure, and the like. The embodiment of the present invention is not particularly limited thereto.
The embodiment of the invention can have the following beneficial effects: according to the embodiment of the invention, the host server to which the fault cloud host belongs can be determined according to the identification of the fault cloud host which has a fault. And then acquiring an error log stored by the host server, analyzing the error log, and acquiring fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host. Therefore, the embodiment of the invention can automatically acquire the fault information of the faulted cloud host, does not need manual participation in the process of acquiring the fault information, and simplifies the method for acquiring the fault reason of the faulted cloud host.
Optionally, after the fault information of the faulty cloud host is obtained, the translation information corresponding to the fault information of the faulty cloud host may be determined according to the corresponding relationship between each fault information and the translation information.
For example: the mapping relation between each fault information of the OpenStack layer of the cloud computing management platform project and the Chinese information can be preset. For example: "No computer node record for host devstack-controller" corresponds to "the log does not indicate the source code location".
After the translation information corresponding to the fault information of the fault cloud host is determined, the determined translation information can be filled in the fault work order, and the fault work order is fed back to the user.
Therefore, the embodiment of the invention can also have the following beneficial effects: because the translation information corresponding to the fault information is filled in the work order fed back to the client in the embodiment of the invention, the user can know the fault reason of the fault cloud host more intuitively, and the fault troubleshooting efficiency is improved.
In addition, in the embodiment of the invention, the fault information of the fault cloud host can be automatically acquired and fed back to the user without manual participation, so that the efficiency of feeding back the fault information to the user is improved, and the fault information can be fed back to the user in real time.
Corresponding to the above method embodiment, as shown in fig. 4, an embodiment of the present invention provides an apparatus for acquiring fault information, which is applied to an electronic device in the system for acquiring fault information shown in fig. 1, and includes: a determination module 401, an acquisition module 402 and a parsing module 403.
The determining module 401 is configured to determine, according to the identifier of the failed cloud host that fails, a host server to which the failed cloud host belongs;
an obtaining module 402, configured to obtain the error log stored in the host server determined by the determining module 401;
the analyzing module 403 is configured to analyze the error log obtained by the obtaining module 402, and obtain fault information of the faulty cloud host, where the fault information includes a fault reason of the faulty cloud host.
Optionally, the determining module 401 may be specifically configured to:
sending a query request to the control server, wherein the query request is used for requesting to acquire information of the host server, and the query request comprises: identification of a failed cloud host;
and receiving the information of the host server sent by the control server.
Optionally, the information of the home server includes an internet protocol IP address of the home server; the obtaining module 402 may be specifically configured to:
logging in the host server by using the IP address of the host server;
and acquiring an error log of the fault cloud host stored by the host server.
Optionally, the determining module 401 may further be configured to:
and after analyzing the error log and acquiring the fault information of the fault cloud host, determining translation information corresponding to the fault information of the fault cloud host according to the corresponding relation between each fault information and the translation information.
Optionally, the query request may further include: and machine room information of the host server.
An embodiment of the present invention further provides an electronic device, as shown in fig. 5, which includes a processor 501, a communication interface 502, a memory 503 and a communication bus 504, where the processor 501, the communication interface 502 and the memory 503 complete mutual communication through the communication bus 504,
a memory 503 for storing a computer program;
the processor 501 is configured to implement the steps executed by the electronic device in the above method embodiments when executing the program stored in the memory 503.
The communication bus mentioned in the electronic device may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.
The communication interface is used for communication between the electronic equipment and other equipment.
The Memory may include a Random Access Memory (RAM) or a Non-Volatile Memory (NVM), such as at least one disk Memory. Optionally, the memory may also be at least one memory device located remotely from the processor.
The Processor may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components.
In yet another embodiment of the present invention, a computer-readable storage medium is further provided, in which a computer program is stored, and the computer program, when executed by a processor, implements the steps of any one of the above-mentioned methods for acquiring fault information.
In yet another embodiment, a computer program product containing instructions is provided, which when run on a computer causes the computer to perform any one of the above-mentioned methods for obtaining fault information.
In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the invention to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that incorporates one or more of the available media. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
All the embodiments in the present specification are described in a related manner, and the same and similar parts among the embodiments may be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, as for the apparatus embodiment, since it is substantially similar to the method embodiment, the description is relatively simple, and for the relevant points, reference may be made to the partial description of the method embodiment.
The above description is only for the preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention shall fall within the protection scope of the present invention.
Claims (12)
1. A method of obtaining fault information, the method comprising:
determining a host server to which a fault cloud host belongs according to the identifier of the fault cloud host with the fault;
acquiring an error log stored by the host server;
analyzing the error log to obtain fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host.
2. The method according to claim 1, wherein the determining the host server to which the failed cloud host belongs according to the identifier of the failed cloud host includes:
sending a query request to a control server, wherein the query request is used for requesting to acquire information of the host server, and the query request comprises: an identification of the failed cloud host;
and receiving the information of the host server sent by the control server.
3. The method of claim 2, wherein the information of the home server comprises an internet protocol, IP, address of the home server; the obtaining the error log stored by the host server includes:
logging in the host server by using the IP address of the host server;
and acquiring an error log of the fault cloud host stored by the host server.
4. The method according to any one of claims 1-3, wherein after the parsing the error log to obtain the failure information of the failed cloud host, the method further comprises:
and determining translation information corresponding to the fault information of the fault cloud host according to the corresponding relation between each fault information and the translation information.
5. The method according to claim 2 or 3, wherein the query request further comprises: and the machine room information of the host server.
6. An apparatus for obtaining fault information, the apparatus comprising:
the determining module is used for determining a host server to which a fault cloud host belongs according to the identifier of the fault cloud host with the fault;
the acquisition module is used for acquiring the error log stored by the host server determined by the determination module;
and the analysis module is used for analyzing the error log acquired by the acquisition module and acquiring fault information of the fault cloud host, wherein the fault information comprises a fault reason of the fault cloud host.
7. The apparatus of claim 6, wherein the determining module is specifically configured to:
sending a query request to a control server, wherein the query request is used for requesting to acquire information of the host server, and the query request comprises: an identification of the failed cloud host;
and receiving the information of the host server sent by the control server.
8. The apparatus of claim 7, wherein the information of the home server comprises an internet protocol, IP, address of the home server; the acquisition module is specifically configured to:
logging in the host server by using the IP address of the host server;
and acquiring an error log of the fault cloud host stored by the host server.
9. The apparatus of any of claims 6-8, wherein the determining module is further configured to:
and after analyzing the error log and acquiring the fault information of the fault cloud host, determining translation information corresponding to the fault information of the fault cloud host according to the corresponding relation between each fault information and the translation information.
10. The apparatus according to claim 7 or 8, wherein the query request further comprises: and the machine room information of the host server.
11. An electronic device is characterized by comprising a processor, a communication interface, a memory and a communication bus, wherein the processor and the communication interface are used for realizing mutual communication by the memory through the communication bus;
a memory for storing a computer program;
a processor for implementing the method steps of any one of claims 1 to 5 when executing a program stored in the memory.
12. A computer-readable storage medium, characterized in that a computer program is stored in the computer-readable storage medium, which computer program, when being executed by a processor, carries out the method steps of any one of the claims 1-5.
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| CN201910926206.XA CN112583611A (en) | 2019-09-27 | 2019-09-27 | Method, device, electronic equipment and medium for acquiring fault information |
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| CN201910926206.XA CN112583611A (en) | 2019-09-27 | 2019-09-27 | Method, device, electronic equipment and medium for acquiring fault information |
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| CN109522095A (en) * | 2018-11-27 | 2019-03-26 | 无锡华云数据技术服务有限公司 | Cloud host abnormal failure detects recovery system, method and cloud platform |
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| US20170060614A1 (en) * | 2015-08-28 | 2017-03-02 | Fuji Xerox Co., Ltd. | Virtual computer system, method, and non-transitory computer readable medium |
| CN108197016A (en) * | 2018-01-11 | 2018-06-22 | 上海有云信息技术有限公司 | A kind of cloud platform failure cause analysis method, device, equipment and storage medium |
| CN109274557A (en) * | 2018-11-14 | 2019-01-25 | 江苏鸿信系统集成有限公司 | Intelligent CMDB management and cloud host monitoring method in cloud environment |
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Application publication date: 20210330 |