CN112489817A - Online inquiry method, online inquiry platform, electronic equipment and storage medium - Google Patents
Online inquiry method, online inquiry platform, electronic equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the application relates to the technical field of intelligent medical treatment, and provides an online inquiry method, an online inquiry platform, electronic equipment and a storage medium. The method comprises the following steps: acquiring an inquiry request sent by a first terminal; displaying a health condition page to the first terminal based on the inquiry request; generating an inquiry order number based on the health condition information input by the first terminal on the health condition page; sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint; if a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal; processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session. The method and the device can improve the accuracy of online inquiry.
Description
Technical Field
The embodiment of the application relates to the technical field of intelligent medical treatment, in particular to an online inquiry method, an online inquiry platform, electronic equipment and a storage medium.
Background
For a long time, the problems of difficult and expensive medical treatment due to uneven distribution of medical resources are always puzzling the people. With the development of mobile portable devices, online inquiry is more and more common, and provides medical services for users anytime and anywhere, thereby greatly simplifying the user diagnosis process.
At present, aiming at the inquiry requirements of an inquiry party, an online inquiry platform usually provides a picture and text inquiry service and a telephone inquiry service for the inquiry party to select.
However, in some situations, whether the videophone inquiry service or the telephone inquiry service is selected, the inquired party cannot accurately determine the illness state of the inquirer and give an accurate treatment suggestion. Therefore, the accuracy of the current online inquiry needs to be improved.
Disclosure of Invention
The embodiment of the application provides an online inquiry method, an online inquiry platform, electronic equipment and a storage medium, and can improve the accuracy of online inquiry.
In a first aspect, an embodiment of the present application provides an online inquiry method, including: acquiring an inquiry request sent by a first terminal;
displaying a health condition page to the first terminal based on the inquiry request;
generating an inquiry order number based on the health condition information input by the first terminal on the health condition page;
sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint;
if a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal;
processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session.
Optionally, in some possible implementations of the present application, the processing a session between the first terminal and the second terminal in the session window includes:
displaying an inquiry page to the first terminal;
receiving a first session message input by the first terminal in the session window on the inquiry page;
displaying a reception page to the second terminal;
receiving a second session message input by the second terminal in the session window on the consultation page;
displaying the first session message and the second session message in the session window;
the first conversation message is a first image-text message and/or a first voice message, and the second conversation message is a second image-text message and/or a second voice message.
Optionally, in some possible implementations of the present application, the method further includes:
receiving a video session request sent by the second terminal in the session window;
receiving a second confirmation instruction of the first terminal to the video session request;
and establishing a video session channel between the first terminal and the second terminal based on the second confirmation instruction.
Optionally, in some possible implementation manners of the present application, the displaying the first session message and the second session message in the session window includes:
within a preset time length, if a withdrawal request of the first terminal to the first session message is received, withdrawing the first session message in the session window; and/or the presence of a gas in the gas,
and withdrawing the second session message in the session window if a withdrawal request of the second terminal for the second session message is received within the preset time length.
Optionally, in some possible implementations of the present application, the displaying a session between the first terminal and the second terminal in the session window includes:
displaying the prescription order input by the second terminal in the session window;
receiving a payment request of the first terminal to the prescription order;
displaying a payment page to the first terminal based on the payment request, wherein the payment page comprises a distribution column;
and after the delivery information input by the first terminal on the delivery column is displayed on the payment page, receiving the payment information input by the first terminal on the payment page to complete the payment of the prescription order.
Optionally, in some possible implementations of the present application, the displaying the prescription order input by the second terminal in the session window includes:
receiving a prescription making request sent by the second terminal on the visit page;
displaying a prescription page to the second terminal based on the prescription request, wherein the prescription page comprises a plurality of clinical diagnosis options and medicine options and a remark column to be filled;
generating a prescription order based on the target clinical diagnosis and the target medicine selected by the second terminal and the remark information input in the remark column;
receiving a third confirmation instruction of the second terminal to the prescription order;
and displaying the prescription order in the session window based on the third confirmation instruction.
Optionally, in some possible implementation manners of the present application, the inquiry request carries identification information of a target doctor, and the method further includes:
acquiring identification information of a target doctor in the inquiry request;
and determining the target doctor according to the identification information, and determining the second terminal corresponding to the target doctor.
In a second aspect, an embodiment of the present application provides an online inquiry platform, including:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring an inquiry request sent by a first terminal;
the display unit is used for displaying a health condition page to the first terminal based on the inquiry request;
the generating unit is used for generating an inquiry order number based on the health condition information input by the first terminal on the health condition page;
the sending unit is used for sending the consultation reminding information corresponding to the inquiry order number to the butted second terminal;
the establishing unit is used for establishing a session window between the first terminal and the second terminal if the acquiring unit receives a first confirmation instruction of the second terminal to the consultation reminding information;
a session unit, configured to process a session between the first terminal and the second terminal in the session window, where the session includes at least one of: a teletext session, a voice session and a video session.
Yet another aspect of the embodiments of the present application provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and running on the processor, wherein the processor is configured to call the computer program in the memory to execute the method according to the first aspect.
In yet another aspect, embodiments of the present application provide a storage medium including instructions that, when executed on a computer, cause the computer to perform the method of the first aspect.
Compared with the prior art, in the scheme provided by the embodiment of the application, as the session modes such as the image-text session, the voice session, the video session and the like can be supported in the session window, the inquiring party and the inquired party can select the corresponding session modes according to the actual scene, so that the inquired party can better know the illness state of the inquiring party, and an accurate treatment suggestion can be given. Therefore, the method and the device can improve the accuracy of online inquiry.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive labor.
Fig. 1 is an application environment diagram of an online inquiry method provided in an embodiment of the present application;
fig. 2 is a flowchart of an online inquiry method provided in an embodiment of the present application;
fig. 3 is a schematic view of a health page provided in an embodiment of the present application;
FIG. 4 is a schematic diagram of a page for generating an order number according to an embodiment of the present application;
fig. 5 is a schematic view of a consultation prompt page provided in an embodiment of the present application;
fig. 6 is a schematic view illustrating a session message displayed in a session window of a consultation page according to an embodiment of the present application;
fig. 7 is a schematic diagram illustrating a video session initiated in a session window of a consultation page according to an embodiment of the present application;
fig. 8 is a schematic structural diagram of an online inquiry platform according to an embodiment of the present disclosure;
fig. 9 is a schematic physical structure diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The terms "first," "second," and the like in the description and in the claims of the embodiments of the application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that the embodiments described herein may be practiced otherwise than as specifically illustrated or described herein. Furthermore, the terms "comprise" and "have," and any variations thereof, are intended to cover non-exclusive inclusions, such that a process, method, system, article, or apparatus that comprises a list of steps or modules is not necessarily limited to those steps or modules expressly listed, but may include other steps or modules not expressly listed or inherent to such process, method, article, or apparatus, such that the division of modules presented in the present application is merely a logical division and may be implemented in a practical application in a different manner, such that multiple modules may be combined or integrated into another system or some features may be omitted or not implemented, and such that couplings or direct couplings or communicative connections shown or discussed may be through interfaces, indirect couplings or communicative connections between modules may be electrical or the like, the embodiments of the present application are not limited. Moreover, the modules or sub-modules described as separate components may or may not be physically separated, may or may not be physical modules, or may be distributed in a plurality of circuit modules, and some or all of the modules may be selected according to actual needs to achieve the purpose of the embodiments of the present application.
An application environment diagram of the online inquiry method can refer to fig. 1, and fig. 1 is the application environment diagram of the online inquiry method provided by the embodiment of the present application. The diagram comprises an inquiry party terminal 101, a cloud inquiry platform 102 and an inquired party terminal 103, wherein the inquiry party terminal 101 is in communication connection with the inquired party terminal 103 through the cloud inquiry platform 102, the cloud inquiry platform 102 supports the image-text conversation, the voice conversation, the video conversation and other modes between the inquiry party terminal 101 and the inquired party terminal 103, the inquiry party terminal 101 can freely switch the image-text conversation, the voice conversation, the video conversation and other modes, and the inquired party terminal 103 can also freely switch the image-text conversation, the voice conversation, the video conversation and other modes. Optionally, after the inquiring party terminal 101 electronically signs a contract with the inquired party terminal 103 through the cloud inquiring platform 102, all body state information of the inquired party is only open to the electronically signed inquired party, and the inquiring party and the inquired party establish private inquiring communication to complete medical treatment. The inquiring party terminal and the inquired party terminal include, but are not limited to, a smart phone, a tablet Computer, a notebook Computer, a smart television, an intelligent robot, a Personal Computer (PC), a wearable device, a server Computer, and the like. In an actual scene, the number of the inquirer terminals 101 is not limited, and the number of the inquired terminals 103 is not limited.
Referring to fig. 2, fig. 2 is a flowchart of an online inquiry method provided in an embodiment of the present application, where the online inquiry method in the present application is introduced by a specific embodiment, and the embodiment of the present application at least includes the following steps:
201. acquiring an inquiry request sent by a first terminal;
in this embodiment, after logging in the online inquiry platform through the first terminal, the user sends an inquiry request to the online inquiry platform, so that the online inquiry platform receives the inquiry request sent by the user.
In one scenario, a home page of the online inquiry platform provides a doctor finding service control, after a user logs in the home page of the online inquiry platform, the user clicks the doctor finding service control and then jumps to a doctor finding page of the online inquiry platform, and the doctor finding page provides the following three options: 1. find doctors according to departments, 2 find doctors according to diseases, and 3 find doctors according to typical groups. After clicking one of the options, the user enters a 'doctor selection' page, and the 'doctor selection' page can show information of doctors currently available for inquiry, such as names, titles, departments, areas of excellence, response rates, quantity and rate of receiving and good comment, single inquiry cost, online status and the like. In addition, the doctor selection page provides a corresponding collection control for each doctor, and after the user clicks the collection control, the corresponding doctor information is collected. Optionally, a search service is also provided on the "doctor selection" page, such as providing a search bar, where the user can enter a search keyword, and then the online inquiry platform queries a matching doctor based on the search keyword. For example, if the user inputs "headache" in the search bar, the online inquiry platform queries doctors who are good at "headache" treatment based on the "headache" keyword, and displays the queried doctors for the user to select. After the user selects a doctor, the user can enter the homepage of the doctor, the homepage comprises a "doctor service control" and a "profile expertise control", wherein the "doctor service control" comprises a "service", a "shift" and a "patient evaluation", the user clicks the "service", jumps to a health condition page, the "shift" shows the doctor's visit date, for example, the doctor's visit date is three to five weeks per week, the "patient evaluation" shows the patient's evaluation on the doctor, for example, in 2020, 4/2 days, the evaluation of a piece XXX is: the attitude is intimate, the recommendation is strong, and the problem is solved.
In some possible embodiments, if the user is not registered in the online inquiry platform before, the user needs to register with the online inquiry platform, and during the registration process, several information needs to be filled in, such as the user's name, age, contact information, address, medical insurance card number, past medical history, and medicine taking information, and the online inquiry platform stores the information.
202. Displaying a health condition page to the first terminal based on the inquiry request;
in this embodiment, the online inquiry platform may present a health condition page to the first terminal based on the inquiry request, where the health condition page includes a plurality of inquiry type options and disease symptom options, and includes a question description bar to be filled in. Specifically, as shown in fig. 3, fig. 3 is a schematic view of a health condition page provided by an embodiment of the present application, in which the inquiry type options include an initial diagnosis and a follow-up diagnosis, and the disease symptom options include: headache, diabetes, cardiovascular disease, sore throat, cough, expectoration, sneezing, rhinorrhea, nasal obstruction, chest pain, abdominal pain, nausea, emesis, joint soreness, smoking, drinking, body temperature above 37.5 deg.C, self-administration, hypertension and no descriptive symptoms. The question description field provides a question input box for the user to input relevant information in the question input box. Optionally, a picture control is further included in the figure, and the user clicks the picture control to insert the relevant picture.
203. Generating an inquiry order number based on the health condition information input by the first terminal on the health condition page;
in this embodiment, after the health condition page is displayed, the online inquiry platform generates an order number of the inquiry request based on the target inquiry type and the target disease condition characteristics selected by the user and the question description information input in the question description field. Specifically, as shown in fig. 4, fig. 4 is a schematic diagram of a page for generating an order number according to an embodiment of the present application, where information displayed in the diagram includes: order number: 100002020040809423, respectively; the test doctor does not need to give an order; XX university YY hospital infectious department; the inquiry time is as follows: 2020-04-0814: 31: 49; amount of the order: this is 0.01; the symptoms of the disease are as follows: headache is present; problem description: there was a small blister on the hand. In addition, the user may select the close order option in the figure or select the to-be-visited option.
204. Sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint;
in this embodiment, after the order number of the inquiry request is generated, the online inquiry platform sends the inquiry reminding information corresponding to the order number to the second terminal. Specifically, as shown in fig. 5, fig. 5 is a schematic view of a consultation reminding page provided in the embodiment of the present application, where information displayed in the diagram includes: patient name: plum intensity; description of the disease: headache is present; reserving time: 2020-04-0814: 31; consultation content: small bubbles are on the hand; reminding content: you have a new online consultation and ask for timely treatment. It should be noted that the consultation prompting page also provides a function of no-receiving-message, and if the doctor selects "no-receiving-message" in the figure, the online inquiry platform does not send the consultation prompting message to the second terminal any more, so as to avoid interference of non-working time to the doctor.
205. If a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal;
in this embodiment, after obtaining the consultation prompting information, the doctor clicks the link of the consultation prompting page, enters the to-do page of the doctor, and clicks the to-do displayed in the to-do page, so that the online inquiry platform receives a confirmation instruction of the second terminal for the consultation prompting information, and the online inquiry platform establishes a session window between the first terminal and the second terminal based on the confirmation instruction.
In some possible embodiments, an implementation manner of determining the second terminal is provided, and specifically, the determining that the inquiry request carries identification information of the target doctor further includes:
acquiring identification information of a target doctor in the inquiry request;
and determining the target doctor according to the identification information, and determining the second terminal corresponding to the target doctor.
Specifically, the inquiry request sent by the first terminal carries identification information of the target doctor, so that after the inquiry request is sent to the online inquiry platform by the first terminal, the online inquiry platform can acquire the identification information in the inquiry request to determine the target doctor, and then determine the second terminal bound with the target doctor. Therefore, the user can independently select the target doctor for inquiry, the autonomy of inquiry is enhanced, and the application range of inquiry is expanded.
206. Processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session.
In this embodiment, after the session window is established, the online inquiry platform processes a session between the first terminal and the second terminal in the session window, where the session includes at least one of the following: teletext sessions, voice sessions (telephone sessions) and video sessions.
In some possible embodiments, step 206 processes the session between the first terminal and the second terminal in the session window, including:
displaying an inquiry page to the first terminal;
receiving a first session message input by the first terminal in the session window on the inquiry page;
displaying a reception page to the second terminal;
receiving a second session message input by the second terminal in the session window on the consultation page;
displaying the first session message and the second session message in the session window;
the first conversation message is a first image-text message and/or a first voice message, and the second conversation message is a second image-text message and/or a second voice message.
Specifically, after the session window is established, the online inquiry platform presents an inquiry page to the first terminal, where the inquiry page includes the session window, and the user can input a first session message in the session window. Similarly, the on-line inquiry platform displays a consultation page to the second terminal, the consultation page also comprises the conversation window, and the doctor can input a second conversation message in the conversation window. And the online inquiry platform displays a first session message and a second session message in the session window, wherein the first session message is a first image-text message and/or a first voice message, and the second session message is a second image-text message and/or a second voice message. Referring to fig. 6, fig. 6 is a schematic view illustrating a session message displayed in a session window of a consultation page according to an embodiment of the present application, where relevant information of a user is also displayed, for example, the following information is displayed in the figure: plum strong, 30 years old, male, description of disease: there was a small blister on the hand. It should be understood that the presentation of the conversation message in the conversation window of the inquiry page is similar to that of FIG. 6.
Considering that there is a video session between the user and the doctor in the practical application scenario, the method further includes:
receiving a video session request sent by the second terminal in the session window;
receiving a second confirmation instruction of the first terminal to the video session request;
and establishing a video session channel between the first terminal and the second terminal based on the second confirmation instruction.
Specifically, a doctor sends a video session request to a user in a session window, and after the user receives the video session request, if the user agrees with the video session request, the online inquiry platform establishes a video session channel between the first terminal and the second terminal, so that the user and the doctor can perform video session through the video session channel. Referring to fig. 7, fig. 7 is a schematic diagram illustrating a video session initiated in a session window of a consultation page according to an embodiment of the present application. The doctor clicks the 'photo' displayed in the picture and can insert the picture; the doctor clicks the 'photographing' displayed in the picture, and the photographing can be started; the doctor clicks the 'video' displayed in the graph and can initiate a video request; the doctor clicks on the "prescription" in the figure and can jump to the prescription page. It should be noted that, during the process of initiating the video session, the doctor may actively cancel the video session before the user approves the video session request. Therefore, the video session request is initiated by the second terminal, so that the doctor can actively acquire the illness state of the user. In addition, the initiator of the video session is set as a second terminal (doctor terminal), so that in some scenes, a doctor can be prevented from being disturbed.
In the foregoing embodiments, the second terminal serves as an initiator of a video session, and the first terminal serves as a receiver of the video session, and correspondingly, in some possible embodiments, the first terminal serves as an initiator of a video session, and the second terminal serves as a receiver of the video session, thereby further including:
receiving a video session request sent by the first terminal in the session window;
receiving a fourth confirmation instruction of the second terminal to the video session request;
and establishing a video session channel between the first terminal and the second terminal based on the fourth confirmation instruction.
For the related description, reference may be made to the foregoing embodiments, which are not described in detail herein.
Further, in some possible embodiments, step 206 processes the session between the first terminal and the second terminal in the session window, followed by:
within a preset time length, if a withdrawal request of the first terminal to the first session message is received, withdrawing the first session message in the session window; and/or the presence of a gas in the gas,
and withdrawing the second session message in the session window if a withdrawal request of the second terminal for the second session message is received within the preset time length.
Specifically, the online inquiry platform provides a session message withdrawal function, for example, within 1 minute after the session message is sent, if the online inquiry platform receives a withdrawal request of the first terminal for the first session message, the first session message is withdrawn in a session window; and/or if the online inquiry platform receives a withdrawal request of the second terminal to the second session message, withdrawing the second session message in the session window. Therefore, the online inquiry platform provides a conversation message withdrawing function and improves user experience by considering that a user or a doctor possibly sends an error image-text message or a voice message.
Further, in some possible embodiments, the presenting the session between the first terminal and the second terminal in the session window includes:
displaying the prescription order input by the second terminal in the session window;
receiving a payment request of the first terminal to the prescription order;
displaying a payment page to the first terminal based on the payment request, wherein the payment page comprises a distribution column;
and after the delivery information input by the first terminal on the delivery column is displayed on the payment page, receiving the payment information input by the first terminal on the payment page to complete the payment of the prescription order.
Specifically, the doctor may enter a link to the prescription order in the session window, and after the user clicks on the link, the doctor jumps to a prescription details page, which displays patient information, diagnostic information, and drug information, and provides a payment link. For example, the diagnostic information shows the following information: 1. patient complaints are: blisters on the fingers, also on the face, red, swollen and itchy; 2. clinical diagnosis (main): atopic dermatitis; 3. clinical diagnosis (secondary): atopic dermatitis; 4. remarking: light diet, taking care of rest and personal self-hygiene, keeping the room ventilated. After clicking the payment link, the user jumps to a payment page, the payment page comprises a distribution column which comprises two distribution modes, namely express distribution and self-taking, after selecting the distribution mode, the online inquiry platform automatically calculates the total fee of the inquiry, and after clicking to confirm payment, the user finishes payment. Therefore, the payment page provides a distribution mode, and a user can conveniently obtain the medicine.
Further, the displaying the prescription order input by the second terminal in the session window includes:
receiving a prescription making request sent by the second terminal on the visit page;
displaying a prescription page to the second terminal based on the prescription request, wherein the prescription page comprises a plurality of clinical diagnosis options and medicine options and a remark column to be filled;
generating a prescription order based on the target clinical diagnosis and the target medicine selected by the second terminal and the remark information input in the remark column;
receiving a third confirmation instruction of the second terminal to the prescription order;
and displaying the prescription order in the session window based on the third confirmation instruction.
Specifically, after knowing the illness state of the user, the doctor clicks an online prescription link on the consultation page and then jumps to a prescription page, the prescription page automatically generates user information such as name, sex, age, whether the patient is critically ill, whether the patient is medically guaranteed, the medical insurance card number, a department and the like, and the prescription page further comprises a plurality of clinical diagnosis options and medicine options and a remark column to be filled and a patient chief complaint column. Wherein the clinical diagnostic options may include primary and secondary clinical diagnostic options, each of which may include delirium, epileptic consciousness disorder, infectious psychosis, acute brain syndrome, organic hallucinations, organic stress disorder, organic delusiveness, organic mood disorder, organic mania disorder, and the like. The doctor generates a prescription order after determining clinical diagnoses and target drugs, entering notes in the remarks column, and entering patient complaint information in the complaint column. After the doctor determines the prescription order, the link of the prescription order is sent to a conversation window for the user to check. Therefore, online medicine prescription is realized, clinical diagnosis options and medicine options are provided for doctors to select, and convenience and efficiency of medicine prescription are improved.
In some possible embodiments, the user can check the doctor homepage, the doctor homepage provides a sharing function, and the user can share the business card information of the doctor to a third-party user, a third-party group and the like through the sharing function, so that the popularization of online inquiry is realized.
In summary, in the embodiment, because the session windows can support session modes such as a text session, a voice session, a video session, and the like, the inquiring party and the inquired party can select corresponding session modes according to actual scenes, which is helpful for the inquired party to better understand the illness state of the inquiring party, thereby giving an accurate treatment suggestion. Therefore, the method and the device can improve the accuracy of online inquiry.
In order to better implement the above solution of the embodiment of the present application, the following provides a related apparatus for implementing the above solution, please refer to fig. 8, and fig. 8 is a schematic structural diagram of an online inquiry platform provided in the embodiment of the present application, where the online inquiry platform includes:
an obtaining unit 801, configured to obtain an inquiry request sent by a first terminal;
a display unit 802, configured to display a health condition page to the first terminal based on the inquiry request;
a generating unit 803, configured to generate an inquiry order number based on the health condition information input by the first terminal on the health condition page;
a sending unit 804, configured to send the consultation prompting information corresponding to the inquiry order number to the docked second terminal;
an establishing unit 805, configured to establish a session window between the first terminal and a docked second terminal based on the inquiry request if the obtaining unit 801 receives a first confirmation instruction of the second terminal to the inquiry alert information;
a session unit 806, configured to process a session between the first terminal and the second terminal in the session window, where the session includes at least one of: a teletext session, a voice session and a video session.
In the embodiment, as the session window can support session modes such as image-text session, voice session, video session and the like, the inquiring party and the inquired party can select the corresponding session modes according to the actual scene, so that the inquired party can better know the illness state of the inquiring party, and an accurate treatment suggestion can be given. Therefore, the method and the device can improve the accuracy of online inquiry.
Optionally, in some possible embodiments of the present application, the session unit 806 is specifically configured to display an inquiry page to the first terminal;
receiving a first session message input by the first terminal in the session window on the inquiry page;
displaying a reception page to the second terminal;
receiving a second session message input by the second terminal in the session window on the consultation page;
displaying the first session message and the second session message in the session window;
the first conversation message is a first image-text message and/or a first voice message, and the second conversation message is a second image-text message and/or a second voice message.
Optionally, in some possible embodiments of the present application, the obtaining unit 801 is further configured to receive a video session request sent by the second terminal in the session window;
receiving a second confirmation instruction of the first terminal to the video session request;
the establishing unit 805 is further configured to establish a video session channel between the first terminal and the second terminal based on the second confirmation instruction.
Optionally, in some possible embodiments of the present application, the apparatus further includes a withdrawing unit, configured to withdraw the first session message in the session window if a withdrawal request of the first terminal to the first session message is received within a preset time period; and/or the presence of a gas in the gas,
and withdrawing the second session message in the session window if a withdrawal request of the second terminal for the second session message is received within the preset time length.
Optionally, in some possible embodiments of the present application, the displaying unit 802 is further configured to display the prescription order input by the second terminal in the session window;
the obtaining unit 801 is further configured to receive a payment request from the first terminal to the prescription order;
the display unit 802 is further configured to display a payment page to the first terminal based on the payment request, where the payment page includes a distribution column; displaying the delivery information input by the first terminal on the delivery column on the payment page
The obtaining unit 801 is further configured to receive payment information input by the first terminal on the payment page, so as to complete payment of the prescription order.
Optionally, in some possible embodiments of the present application, the obtaining unit 801 is further configured to receive, on the visit page, a prescription making request sent by the second terminal;
the display unit 802 is further configured to display a prescription page to the second terminal based on the prescription request, where the prescription page includes a plurality of clinical diagnosis options and drug options, and includes a remark bar to be filled in;
the generating unit 803 is further configured to generate a prescription order based on the target clinical diagnosis and the target drug selected by the second terminal and the remark information input in the remark column;
the obtaining unit 801 is further configured to receive a third confirmation instruction of the second terminal to the prescription order;
the display unit 802 is further configured to display the prescription order in the session window based on the third confirmation instruction.
Optionally, in some possible embodiments of the present application, the inquiry request carries identification information of a target doctor, and the obtaining unit 801 is further configured to obtain the identification information of the target doctor in the inquiry request;
the system further comprises a determining unit, which is used for determining the target doctor according to the identification information and determining a second terminal corresponding to the target doctor.
Fig. 9 illustrates a physical structure diagram of an electronic device, and as shown in fig. 9, the electronic device may include: a processor (processor)901, a communication Interface (Communications Interface)902, a memory (memory)903 and a communication bus 904, wherein the processor 901, the communication Interface 902 and the memory 903 are communicated with each other through the communication bus 904. The processor 901 may call logic instructions in the memory 903 to perform the following method: acquiring an inquiry request sent by a first terminal; displaying a health condition page to the first terminal based on the inquiry request; generating an inquiry order number based on the health condition information input by the first terminal on the health condition page; sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint; if a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal; processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session.
In addition, the logic instructions in the memory 903 may be implemented in a software functional unit and stored in a computer readable storage medium when the logic instructions are sold or used as a separate product. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In another aspect, embodiments of the present application further provide a non-transitory computer-readable storage medium, on which a computer program is stored, where the computer program is implemented by a processor to perform the method provided by the foregoing embodiments, for example, including: acquiring an inquiry request sent by a first terminal; displaying a health condition page to the first terminal based on the inquiry request; generating an inquiry order number based on the health condition information input by the first terminal on the health condition page; sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint; if a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal; processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. An on-line interrogation method, comprising:
acquiring an inquiry request sent by a first terminal;
displaying a health condition page to the first terminal based on the inquiry request;
generating an inquiry order number based on the health condition information input by the first terminal on the health condition page;
sending consultation reminding information corresponding to the inquiry order number to a second terminal which is in butt joint;
if a first confirmation instruction of the second terminal to the consultation reminding information is received, establishing a session window between the first terminal and the second terminal;
processing a session between the first terminal and the second terminal in the session window, the session including at least one of: a teletext session, a voice session and a video session.
2. The on-line interrogation method of claim 1, wherein said processing the session between the first terminal and the second terminal in the session window comprises:
displaying an inquiry page to the first terminal;
receiving a first session message input by the first terminal in the session window on the inquiry page;
displaying a reception page to the second terminal;
receiving a second session message input by the second terminal in the session window on the consultation page;
displaying the first session message and the second session message in the session window;
the first conversation message is a first image-text message and/or a first voice message, and the second conversation message is a second image-text message and/or a second voice message.
3. The online interrogation method of claim 2, further comprising:
receiving a video session request sent by the second terminal in the session window;
receiving a second confirmation instruction of the first terminal to the video session request;
and establishing a video session channel between the first terminal and the second terminal based on the second confirmation instruction.
4. The on-line interrogation method of claim 2, wherein said presenting the first session message and the second session message in the session window, thereafter comprises:
within a preset time length, if a withdrawal request of the first terminal to the first session message is received, withdrawing the first session message in the session window; and/or the presence of a gas in the gas,
and withdrawing the second session message in the session window if a withdrawal request of the second terminal for the second session message is received within the preset time length.
5. The on-line interrogation method of claim 2, wherein said presenting a conversation between said first terminal and said second terminal in said conversation window, thereafter comprises:
displaying the prescription order input by the second terminal in the session window;
receiving a payment request of the first terminal to the prescription order;
displaying a payment page to the first terminal based on the payment request, wherein the payment page comprises a distribution column;
and after the delivery information input by the first terminal on the delivery column is displayed on the payment page, receiving the payment information input by the first terminal on the payment page to complete the payment of the prescription order.
6. The on-line inquiry method of claim 5, wherein said presenting the prescription order entered by the second terminal in the session window comprises:
receiving a prescription making request sent by the second terminal on the visit page;
displaying a prescription page to the second terminal based on the prescription request, wherein the prescription page comprises a plurality of clinical diagnosis options and medicine options and a remark column to be filled;
generating a prescription order based on the target clinical diagnosis and the target medicine selected by the second terminal and the remark information input in the remark column;
receiving a third confirmation instruction of the second terminal to the prescription order;
and displaying the prescription order in the session window based on the third confirmation instruction.
7. The on-line interrogation method of any one of claims 1-6, wherein the interrogation request carries identification information of a target physician, the method further comprising:
acquiring identification information of a target doctor in the inquiry request;
and determining the target doctor according to the identification information, and determining the second terminal corresponding to the target doctor.
8. An online interrogation platform, comprising:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring an inquiry request sent by a first terminal;
the display unit is used for displaying a health condition page to the first terminal based on the inquiry request;
the generating unit is used for generating an inquiry order number based on the health condition information input by the first terminal on the health condition page;
the sending unit is used for sending the consultation reminding information corresponding to the inquiry order number to the butted second terminal;
the establishing unit is used for establishing a session window between the first terminal and the second terminal if the acquiring unit receives a first confirmation instruction of the second terminal to the consultation reminding information;
a session unit, configured to process a session between the first terminal and the second terminal in the session window, where the session includes at least one of: a teletext session, a voice session and a video session.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and running on the processor, the processor implementing the online interrogation method of any one of claims 1 to 7 when executing the program.
10. A storage medium characterized in that it comprises instructions which, when run on a computer, cause the computer to perform the online interrogation method of any one of claims 1 to 7.
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Application publication date: 20210312 |