CN112446712A - Merged return processing method, merged return processing device, electronic equipment and storage medium - Google Patents
Merged return processing method, merged return processing device, electronic equipment and storage medium Download PDFInfo
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Abstract
The invention relates to the technical field of internet, and provides a combined goods return processing method and device, electronic equipment and a storage medium. The combined goods return processing method comprises the following steps: responding to a goods returning application which is initiated by a user side and comprises a plurality of goods returned, wherein the goods returned have the same goods returning address and at least comprise two first-class goods comprising freight insurance service; adding the insurance premium of the freight insurance service of each first type of commodity to obtain the total insurance premium of all the first type of commodities; and using the total reserve as a combined return reserve of a plurality of returned commodities, and pushing combined return recommendation information containing the combined return reserve to the user side. The invention can intelligently merge freight insurance according to the goods returning application, recommend the user to merge goods returning, save the goods returning cost, improve the user experience, save the cost of multi-party resources such as logistics, merchants, e-commerce platforms and the like, and improve the efficiency.
Description
Technical Field
The invention relates to the technical field of internet, in particular to a combined goods return processing method, a combined goods return processing device, electronic equipment and a storage medium.
Background
With the popularization of the internet, online shopping has become the mainstream shopping mode. The online shopping is very convenient, but the goods return often happens due to the reasons of no physical experience, impulse shopping and the like. For goods enjoying freight risk, freight pay can be obtained during return of goods, and the return cost is reduced.
At present, the goods return processing system of the e-commerce platform generally sets the same goods return order number to be paid only by one freight fee, so as to prevent the freight fee from being illegally utilized. The goods return processing mode causes that in a plurality of goods return scenes enjoying freight insurance of the same merchant, only freight paying of one freight insurance can be obtained, or only a plurality of goods can be separated for returning, thereby causing great inconvenience.
Specifically, a user purchases a plurality of commodities respectively through a plurality of orders at a certain merchant, and each order is accompanied by a freight risk. After receiving the goods, the user is not satisfied with part of the goods and needs to return the goods. At this moment, if according to convenient processing method, will need the packing of many commodities of goods returned, use same express delivery mail for the trade company can.
However, the package of multiple commodities is likely to be overweight, and the returned bill number recorded in the E-commerce platform is only one, so that only one freight payment of freight insurance can be obtained, and the freight paid by the user is far beyond the obtained freight payment. For the user, the user purchases a plurality of freight rate risks, but cannot enjoy the acquired rights and interests, possibly complaining the merchant or the e-commerce platform, influencing the user experience and increasing the processing cost of the merchant and the e-commerce platform.
If the user wants to pay multiple freight fees to cover the freight expense of the user, the user sends out the express delivery for each order needing goods return, but the user can pay multiple freight fees, which causes great inconvenience, is not friendly to user experience, wastes logistics resources, and also increases the processing cost of merchants and e-commerce platforms.
Therefore, the existing goods return processing mode is not beneficial to the reasonable utilization and efficiency improvement of multi-party social resources such as users, merchants, logistics, e-commerce platforms and the like, and needs to be improved urgently.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the invention and therefore may include information that does not constitute prior art that is already known to a person of ordinary skill in the art.
Disclosure of Invention
In view of the above, the invention provides a consolidated return processing method and apparatus, an electronic device, and a storage medium, which can intelligently consolidate freight risks according to a return application, recommend a user to consolidate returns, save return cost, improve user experience, and save cost of resources in multiple aspects such as logistics, merchants, e-commerce platforms, and improve efficiency.
One aspect of the present invention provides a consolidated return processing method, including: responding to a goods returning application which is initiated by a user side and comprises a plurality of goods returned, wherein the goods returned have the same goods returning address and at least comprise two first-class goods comprising freight insurance service; adding the insurance premium of the freight insurance service of each first type of commodity to obtain the total insurance premium of all the first type of commodities; and taking the total reserve as a combined return reserve of a plurality of returned commodities, and pushing combined return recommendation information containing the combined return reserve to the user side.
In some embodiments, the plurality of returned merchandise further includes one or more items of a second type of merchandise that does not include a freight services.
In some embodiments, before the pushing the consolidated return recommendation information including the consolidated return premium to the user side, the method further includes: acquiring the weight of each returned commodity; adding the weight of each returned item to obtain the total weight of the returned items; calculating a consolidated return shipping cost for a plurality of said returned items based on said total weight; and the merged return goods recommendation information also comprises the merged return goods freight.
In some embodiments, said calculating a consolidated return shipping cost for a plurality of said returned items based on said total weight further comprises: judging whether the combined return freight rate exceeds the combined return premium; if so, acquiring the overweight weight corresponding to the excess part of the combined returned freight relative to the combined returned freight guarantee; and the merged return recommendation information further includes the overweight weight and the weight of each return commodity.
In some embodiments, the pushing the consolidated return recommendation information including the consolidated return premium to the user side further includes: and pushing a combined goods returning channel linking a plurality of goods returning commodities to the user side.
In some embodiments, after the pushing the merged return lane linking the plurality of returned goods to the user side, the method further comprises: receiving the returned bill number uploaded by the user side through the combined returned channel to obtain returned freight charge; synchronizing the returned goods list number to returned goods information of a plurality of returned goods; and paying the return claim payment amount to the user side according to the combined return insurance amount and the return freight.
In some embodiments, the return application is a single return application initiated at a single time; or the goods return application comprises a plurality of goods return applications initiated for a plurality of times within a preset interval time.
Another aspect of the present invention provides a consolidated return processing apparatus including: the combined goods return response module is configured to respond to a goods return application which is initiated by a user side and contains a plurality of goods returned, wherein the goods returned have the same goods return address and at least comprise two first-class goods containing freight insurance services; the combined premium calculation module is configured to add the premium of the freight insurance service of each first type of commodity to obtain the total premium of all the first type of commodities; and the combined return recommending module is configured to use the total reserve as a combined return reserve of the return commodities and push a combined return recommending letter containing the combined return reserve to the user side.
Yet another aspect of the present invention provides an electronic device, comprising: a processor; a memory storing executable instructions; wherein the executable instructions, when executed by the processor, implement the consolidated return processing method of any of the above embodiments.
Still another aspect of the present invention provides a computer-readable storage medium storing a computer program which, when executed, implements the consolidated return processing method described in any of the embodiments above.
Compared with the prior art, the invention has the beneficial effects that:
by identifying the goods return application, when a plurality of goods returned have the same goods return address and at least comprise two first-class goods containing freight insurance service, timely responding, adding the insurance amounts of the freight insurance service of all the first-class goods to serve as combined goods return insurance amounts of the plurality of goods returned, sending combined goods return recommendation to the user, saving the goods return cost of the user, obtaining a plurality of outstanding freight claim payments covering the freight expenditure of the user without splitting a consignment and improving the user experience; meanwhile, the logistics cost can be saved, and repeated separate distribution of a plurality of packages with the same receiving and sending addresses is avoided; in addition, the processing cost of the merchant and the e-commerce platform can be saved, and reasonable utilization and efficiency improvement of multi-party social resources such as users, merchants, logistics, e-commerce platforms and the like are realized.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention. It is obvious that the drawings described below are only some embodiments of the invention, and that for a person skilled in the art, other drawings can be derived from them without inventive effort.
FIG. 1 is a schematic diagram illustrating the steps of a consolidated return processing method according to an embodiment of the invention;
FIG. 2 is a schematic diagram illustrating a scenario for merging return transactions in an embodiment of the present invention;
FIG. 3 is a schematic diagram of a push page incorporating return recommendation information when the combined return freight exceeds the combined return premium in an embodiment of the present invention;
FIG. 4 is a schematic diagram illustrating the steps of a consolidated return processing method according to yet another embodiment of the present invention;
FIG. 5 shows a block diagram of a consolidated return processing device in an embodiment of the invention;
FIG. 6 is a schematic diagram showing a structure of an electronic apparatus according to an embodiment of the present invention; and
fig. 7 is a schematic structural diagram of a computer-readable storage medium according to an embodiment of the present invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.
Furthermore, the drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
The step numbers in the following embodiments are merely used to indicate different execution contents, and the execution order between the steps is not strictly limited. The use of "first," "second," and similar terms in the detailed description is not intended to imply any order, quantity, or importance, but rather is used to distinguish one element from another. It should be noted that features of the embodiments of the invention and of the different embodiments may be combined with each other without conflict.
Fig. 1 shows the main steps of the consolidated return processing method in the embodiment, and referring to fig. 1, the consolidated return processing method in the embodiment includes: in step S110, responding to a return request initiated by a user end and containing a plurality of returned commodities, the returned commodities having the same return address and at least comprising two first-class commodities containing transportation insurance services; in step S120, the insurance premium of the transportation insurance service of each first type of commodity is added to obtain the total insurance premium of all the first type of commodities; and in step S130, the total premium is used as a combined return premium of the plurality of returned commodities, and the combined return recommendation information including the combined return premium is pushed to the user side.
The goods returned scenes of a plurality of goods returned corresponding to the same goods returned address belong to the same merchant. The freight insurance-containing service comprises a plurality of scenes that a user purchases return freight insurance when placing an order, a merchant presents the return freight insurance, the return freight insurance is automatically presented according to the setting of an E-commerce platform, and the like, and the freight insurance can be paid when returning the order as long as the goods contain the freight insurance service.
The first type of merchandise is some or all of the returned merchandise. Specifically, in a return scenario, a plurality of return commodities are all first commodities including freight insurance service; in another return scenario, the plurality of return merchandise may also include one or more items of a second type of merchandise that does not include a fare insurance service. If the condition that a plurality of returned commodities have the same returned address and more than two returned commodities contain freight insurance service is monitored, a combined returned scene which accords with intelligent combined freight insurance is judged, a response is made in time, and the user is recommended to combine returned commodities.
The response can be realized by any system which can interact with the user terminal and process the goods return application, such as an order management system, a goods return processing system and the like of the E-commerce platform.
Additionally, the return application may be a single return application initiated at a single time. For example, when the user applies for a return shipment, the user simultaneously selects a plurality of orders, and when all or part of the return shipments in the plurality of orders are identified to meet the combined return shipment scenario of the intelligent combined freight risk, the user responds to the return shipments meeting the combined return shipment scenario of the intelligent combined freight risk. For example, a user purchases multiple orders of multiple merchants (multiple stores) in a combined payment mode, when issuing a return request, the user simultaneously picks the multiple orders of two merchants, the two merchants correspond to two return addresses, and the return commodities at the two return addresses are respectively identified to judge whether the combined return scene of the intelligent combined freight insurance is met.
The return application may also include a plurality of return applications initiated multiple times within a predetermined interval. The preset interval time can be a fixed value and corresponds to a scene that a user side sends return applications for a plurality of orders continuously; the preset interval time can also be determined according to the delivery deadline and the delivery state of the returned goods which are applied for returning, for example, the user applies for returning for the returned goods a at the first time, but does not fill in the return note number information, that is, the system identifies that the returned goods a are not delivered; and in the delivery deadline allowed by the returned commodity A, the user applies for return for the returned commodity B at a second time, and the system identifies that the returned commodity A and the returned commodity B conform to the combined return scene of the intelligent combined freight risk, and can respond to recommend the user to combine the return.
When the user is recommended to merge the returned goods, specifically screening out the first class goods including the freight insurance service from a plurality of returned goods, and calculating the total premium; and then the total premium is used as the combined return premium of a plurality of returned commodities, combined return recommendation information is pushed to the user, the user is prompted that the plurality of returned commodities belong to the same merchant, the returned commodities can be combined by using one express bill, and the user enjoys the total premium.
FIG. 2 shows a scenario of merging return processes in an embodiment, and referring to FIG. 2, five returned commodities X corresponding to the same return address are included in response to a return application 22 initiated by a user end 211～X5Wherein the returned goods X2、X3And X4The system comprises freight insurance service which is a first type of commodity; returned goods X1And X5The goods do not contain freight insurance service and are the second type of goods. Five returned goods X1～X5The combined return scenario conforming to the intelligent combined freight risk generates combined return recommendation information 23, which is, for example: commodity X1～X5And returning to the same merchant X, recommending and combining returned goods, and combining returned goods premium 36 yuan. In addition, the consolidated return recommendation information 23 may also include at least information 230 related to the first type of merchandise to assist the user in determining the origin of the consolidated return guarantee. The related information 230 of the first category of merchandise is, for example: commodity X2、X3And X4Each enjoys a freight premium of 12 dollars, and a total premium of 36 dollars.
When pushed to the user end 21, the commodity X1～X5Can be displayed in the form of thumbnail pictures to help users quickly identify corresponding commodities. If the user accepts the combined goods return recommendation, the user can return five goods X1～X5Packages are sent together and enjoy the highest 36 dollar freight payments.
By the combined goods return processing method, when the goods returned are in accordance with the combined goods return scene of the intelligent combined freight insurance, the response is made in time, the combined goods returned is recommended to the user, so that the goods return cost of the user is saved, the user can obtain multiple freight pay claims covering the freight pay without splitting the consignment, and the user experience is improved. Meanwhile, for the logistics party, the logistics cost can be saved, and repeated separate distribution of a plurality of packages with the same receiving and sending addresses is avoided. In addition, for the merchant and the e-commerce platform, the return processing cost can be saved, and the actions of repeatedly processing multiple similar return actions of the same user and possibly causing complaints and the like of the user due to repeated and complicated return flows are avoided. Therefore, the combined goods return processing method of the embodiment can realize reasonable utilization and efficiency improvement of multi-party social resources such as users, merchants, logistics, e-commerce platforms and the like.
Further, in one embodiment, when the user is recommended to merge returns, the merged return freight rate is also estimated and pushed to the user, so as to provide more specific return directions for the user. Specifically, before pushing the merged return recommendation information to the user side, the method further includes: acquiring the weight of each returned commodity, wherein the returned commodities comprise a first type of commodity and a possible second type of commodity; adding the weight of each returned commodity to obtain the total weight of a plurality of returned commodities; calculating a combined return freight rate of the plurality of returned commodities according to the total weight; and the combined return recommendation information also comprises combined return freight.
The weight of the returned goods may be acquired from the logistics information or goods information of the returned goods. If the logistics information of the returned goods, namely the logistics information sent to the user by the merchant contains weight information, directly acquiring the weight information as the weight of the returned goods; alternatively, the product weight may be obtained from the product information of the returned product, and the product weight (which may be additionally added with a predetermined package weight) may be used as the weight of the returned product.
The calculation of the combined return freight can adopt any one of the charging mode of the common express (acquired from the historical mail data of the user end) of the user end, the charging mode of the adjacent express (acquired according to the positioning information of the user end) of the user end and the charging mode of the home delivery of the e-commerce platform. Of course, both the common express and the nearby express at the user side are obtained under the condition of obtaining the user permission.
After the consolidated return freight is calculated, consolidated return recommendation information including the consolidated return premium and the consolidated return freight is pushed to the user side, for example, a consolidated return freight (expected) may be added to the consolidated return recommendation information 23 shown in fig. 2, which is not repeated here.
Further, in one embodiment, after the consolidated return shipping cost is calculated, the consolidated return shipping cost is also compared to the consolidated return premium to assist the user in making further return decisions when the consolidated return shipping cost exceeds the consolidated return premium. Specifically, after calculating and obtaining the combined return freight, the method further comprises the following steps: judging whether the combined returned freight exceeds the combined returned premium or not; if yes, obtaining the overweight weight corresponding to the excess part of the combined returned freight relative to the combined returned premium; and the combined return recommendation information also comprises the overweight weight and the weight of each return commodity.
Five returned goods X listed in FIG. 21～X5For example, wherein the commodity X1Weight 0.5kg, commercial product X2Weight 0.5kg, commercial product X3Weight 3kg, commercial product X4Weight 1kg, commercial product X5The weight is 3kg, and the freight calculation mode is as follows: the first weight is 1kg freight charge 12 yuan, the subsequent weight is 6 yuan per 1kg freight charge, and then five returned commodities X1～X5The combined return freight rate of (1) is 54 yuan. The excess of the combined return freight rate of 54 yuan to the combined return premium of 36 yuan is 18 yuan, which is inevitably formed by the repeat freight rate, and thus the excess corresponds to an overweight weight of 3kg。
Fig. 3 shows a push page of consolidated return recommendation information when the consolidated return freight exceeds the consolidated return premium, and referring to fig. 3, the consolidated return recommendation information 23 in this embodiment further includes overweight information 330, specifically including overweight weight 3kg and five returned goods X1～X5The respective weights assist the user to decide whether to reduce part of returned goods so as to reduce the freight cost expenditure, and simultaneously assist the user to prevent the user from returning goods blindly. Particularly, some users may have an impulsive behavior during online shopping, purchase a large amount of commodities, return a large amount of goods after receiving the goods, and cause great burden to merchants, e-commerce platforms and logistics parties. When judging that the combined returned freight exceeds the combined returned premium, the embodiment timely informs the user so as to help the user save freight, promote the user to reduce returned commodities and reduce resource consumption caused by blind return.
Through the combined goods returning processing method, the user can completely and accurately know the relevant information of the combined goods returning, and the following embodiment further helps the user to realize automatic combined goods returning by pushing the combined goods returning channel to the user side.
Fig. 4 shows further steps of the consolidated return processing method in the embodiment, and based on the embodiment shown in fig. 1, in this embodiment, when the consolidated return recommendation information is pushed to the user end in step S130', a consolidated return channel linking a plurality of returned goods is also pushed to the user end. The combined goods returning channel can be pushed to the user in a confirmation button form contained in a pushing page of the combined goods returning recommendation information, and the user can trigger the combined goods returning channel to finish automatic goods returning by clicking the confirmation button.
Specifically, as shown in fig. 4, after pushing the merged return channel to the user side, the method further includes: step S440, receiving the returned bill number uploaded by the user side through the combined returned channel to obtain returned freight charge; the returned goods list number can be filled after the returned goods are sent out by the user, or can be automatically uploaded after the goods are picked up by a logistics party at the door, or can be filled and uploaded after the returned goods are received by a merchant; according to the return bill number, the actual return freight can be obtained from the related logistics information. Step S450, synchronizing the returned order number to the returned information of the returned commodities; when the combined return channel is triggered, the system can automatically synchronize the return order number to the return information of each return commodity linked with the combined return channel so as to trigger the freight claim payment of the first class of commodities containing the freight insurance service. Step S460, paying the return claim payment amount to the user end according to the combined return insurance amount and the actual return freight; when the actual return freight rate is lower than the combined return premium, the return claim payment amount is equal to the actual return freight rate; when the actual return shipping cost exceeds the consolidated return premium, the return claim payment is equal to the consolidated return premium.
By the combined goods return processing method, the user can recognize and recommend the combined goods return scene which accords with the intelligent combined freight risk by the system only by sending the goods return application according to the requirement, and the combined goods return is automatically completed, so that the combined goods return processing method is greatly convenient for the user and improves the user experience.
Further, in the merged return processing method in each embodiment, before identifying and recommending the merged return scene that conforms to the intelligent merged freight risk, the user who initiates the return application can be screened, and the user who improperly uses the freight risk service is screened out by analyzing the behavior of the user through big data.
Specifically, in one embodiment, before responding to a return request initiated by a user side and containing a plurality of return goods, the method further comprises: acquiring historical goods return data of a user side according to a goods return application initiated by the user side, and judging whether the user side uploads an empty goods return order number or not; if yes, moving the user side to a transport expense risk claim blacklist; if not, the step of responding the return application which is initiated by the user side and contains a plurality of return commodities is executed.
In other embodiments, the user who has misused the freight insurance service, such as the behaviour of pulling the freight, can be identified by other feasible ways, and the user pulls the blacklist and is not provided with the freight service of the returned package.
The embodiment of the invention also provides a combined goods returning processing device which can be used for realizing the combined goods returning processing method described in any method embodiment. Fig. 5 shows the main blocks of the consolidated return processing apparatus, and referring to fig. 5, the consolidated return processing apparatus 500 of the present embodiment includes: a consolidated return response module 510 configured to respond to a return application initiated by a user side and containing a plurality of returned goods, the plurality of returned goods having the same return address and at least comprising two first-class goods for purchase containing freight insurance service; a combined premium calculation module 520 configured to add the premium of the freight insurance service of each first type of commodity to obtain a total premium of all the first type of commodities; and a consolidated return recommendation module 530 configured to use the total premium as a consolidated return premium for the plurality of returned goods, and to send a consolidated return recommendation message containing the consolidated return premium to the user side.
Further, the consolidated return processing apparatus 500 may further include modules for implementing other process steps of the above-mentioned consolidated return processing method embodiments, and specific principles of the respective modules may refer to the description of the above-mentioned consolidated return processing method embodiments, and will not be described again here.
As described above, the consolidated return processing apparatus of the present invention can identify and recommend a consolidated return scenario that conforms to the intelligent consolidated freight risk according to the return application of the user side, and sum the premium of the first type of goods including the freight risk service as the consolidated return premium of all the returned goods, thereby saving the return cost of the user; the logistics cost and the processing cost of merchants and E-commerce platforms can be saved, and reasonable utilization and efficiency improvement of multi-party social resources are realized; and, can also further accomplish automatically and merge the goods returned through merging the goods returned passageway, very big convenience of customers promotes user experience.
The embodiment of the invention also provides electronic equipment, which comprises a processor and a memory, wherein executable instructions are stored in the memory, and when the executable instructions are executed by the processor, the combined return processing method described in any embodiment is realized.
As described above, the electronic device of the present invention can identify and recommend a consolidated return scenario that conforms to the intelligent consolidated freight risk according to the return application of the user, add the premium of the first type of goods including the freight risk service as the consolidated return premium of all return goods, and save the return cost of the user; the logistics cost and the processing cost of merchants and E-commerce platforms can be saved, and reasonable utilization and efficiency improvement of multi-party social resources are realized; and, can also further accomplish automatically and merge the goods returned through merging the goods returned passageway, very big convenience of customers promotes user experience.
Fig. 6 is a schematic structural diagram of an electronic device in an embodiment of the present invention, and it should be understood that fig. 6 only schematically illustrates various modules, and these modules may be virtual software modules or actual hardware modules, and the combination, the splitting, and the addition of the remaining modules of these modules are within the scope of the present invention.
As shown in fig. 6, the electronic device 600 is embodied in the form of a general purpose computing device. The components of the electronic device 600 include, but are not limited to: at least one processing unit 610, at least one memory unit 620, a bus 630 connecting the different platform components (including the memory unit 620 and the processing unit 610), a display unit 640, etc.
Wherein the storage unit stores program code executable by the processing unit 610 to cause the processing unit 610 to perform the steps of the consolidated return processing method described in any of the embodiments above. For example, processing unit 610 may perform the steps shown in fig. 1 and 4.
The storage unit 620 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)6201 and/or a cache memory unit 6202, and may further include a read-only memory unit (ROM) 6203.
The memory unit 620 may also include programs/utilities 6204 including one or more program modules 6205, such program modules 6205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The electronic device 600 may also communicate with one or more external devices 700, and the external devices 700 may be one or more of a keyboard, a pointing device, a bluetooth device, and the like. The external devices 700 enable a user to interactively communicate with the electronic device 600. The electronic device 600 may also be capable of communicating with one or more other computing devices, including routers, modems. Such communication may occur via an input/output (I/O) interface 650. Also, the electronic device 600 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via the network adapter 660. The network adapter 660 may communicate with other modules of the electronic device 600 via the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms, to name a few.
The embodiment of the present invention further provides a computer-readable storage medium for storing a program, and the program implements the consolidated return processing method described in any of the above embodiments when executed. In some possible embodiments, the various aspects of the invention may also be implemented in the form of a program product comprising program code for causing a terminal device to perform the consolidated return processing method described in any of the embodiments above, when the program product is run on the terminal device.
As described above, the computer-readable storage medium of the present invention can identify and recommend a consolidated return scenario that conforms to the intelligent consolidated freight risk according to the return application from the user side, and add the premium of the first type of goods including the freight risk service as the consolidated return premium of all return goods, thereby saving the return cost of the user; the logistics cost and the processing cost of merchants and E-commerce platforms can be saved, and reasonable utilization and efficiency improvement of multi-party social resources are realized; and, can also further accomplish automatically and merge the goods returned through merging the goods returned passageway, very big convenience of customers promotes user experience.
Fig. 7 is a schematic structural diagram of a computer-readable storage medium of the present invention. Referring to fig. 7, a program product 800 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of readable storage media include, but are not limited to: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device, such as through the internet using an internet service provider.
The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.
Claims (10)
1. A consolidated return processing method, comprising:
responding to a goods returning application which is initiated by a user side and comprises a plurality of goods returned, wherein the goods returned have the same goods returning address and at least comprise two first-class goods comprising freight insurance service;
adding the insurance premium of the freight insurance service of each first type of commodity to obtain the total insurance premium of all the first type of commodities; and
and taking the total reserve as a combined return reserve of a plurality of returned commodities, and pushing combined return recommendation information containing the combined return reserve to the user side.
2. The consolidated return processing method of claim 1, wherein the plurality of returned items further comprises one or more items of a second type that do not include a freight insurance service.
3. The consolidated return processing method according to claim 1, wherein before pushing the consolidated return recommendation information containing the consolidated return premium to the user side, the method further comprises:
acquiring the weight of each returned commodity;
adding the weight of each returned item to obtain the total weight of the returned items;
calculating a consolidated return shipping cost for a plurality of said returned items based on said total weight; and
the merged return recommendation information further comprises the merged return freight.
4. The consolidated return processing method according to claim 3, further comprising, after calculating the consolidated return shipping cost for the plurality of returned goods based on the total weight:
judging whether the combined return freight rate exceeds the combined return premium;
if so, acquiring the overweight weight corresponding to the excess part of the combined returned freight relative to the combined returned freight guarantee; and
the merged return recommendation information further includes the overweight weight and the weight of each return article.
5. The consolidated return processing method according to claim 1, wherein when pushing the consolidated return recommendation information including the consolidated return premium to the user side, the method further comprises:
and pushing a combined goods returning channel linking a plurality of goods returning commodities to the user side.
6. The consolidated return processing method of claim 5, wherein after pushing the consolidated return lane linking the plurality of returned items to the user side, further comprising:
receiving the returned bill number uploaded by the user side through the combined returned channel to obtain returned freight charge;
synchronizing the returned goods list number to returned goods information of a plurality of returned goods; and
and paying the return claim payment amount to the user side according to the combined return insurance amount and the return freight.
7. The consolidated return processing method of claim 1, where the return application is a single return application initiated at a single time; or
The goods return application comprises a plurality of goods return applications initiated for a plurality of times within a preset interval time.
8. A consolidated return processing device, comprising:
the combined goods return response module is configured to respond to a goods return application which is initiated by a user side and contains a plurality of goods returned, wherein the goods returned have the same goods return address and at least comprise two first-class goods containing freight insurance services;
the combined premium calculation module is configured to add the premium of the freight insurance service of each first type of commodity to obtain the total premium of all the first type of commodities; and
and the combined return recommending module is configured to use the total reserve as a combined return reserve of the return commodities and push a combined return recommending letter containing the combined return reserve to the user side.
9. An electronic device, comprising:
a processor;
a memory storing executable instructions;
wherein the executable instructions, when executed by the processor, implement the consolidated return processing method of any of claims 1-7.
10. A computer-readable storage medium storing a computer program, wherein the computer program is executed to implement the consolidated return processing method according to any one of claims 1 to 7.
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