CN112398927B - Cloud platform network call processing system and method - Google Patents
Cloud platform network call processing system and method Download PDFInfo
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Abstract
The invention relates to the field of medical communication, in particular to a cloud platform network call processing system which comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; the medical care management end is installed on a medical care intelligent bracelet worn by medical care. The invention provides a cloud platform network call processing system, which realizes the intellectualization of ward calling, solves the problems of low visualization degree, low interactivity, few hands and the like of the call system, can also improve the satisfaction degree of medical care patients, improve the working efficiency and reduce the labor intensity, and also provides a using method of the cloud platform network call processing system.
Description
Technical Field
The invention relates to the technical field of medical communication, in particular to a cloud platform network call processing system and method.
Background
In hospitals, a patient or patient needs the assistance of medical staff many times, for example, when feeling an emergency or an emergency situation occurs requiring the medical staff to be present immediately or requiring a nurse to change the liquid of infusion. In a typical situation, a hospital will typically have a call system connected to a nurse's station or a shift room. However, these systems are usually wired systems, and need to be set in advance, and if the position of the calling device is not set in advance, the calling device cannot be called, so that the system is very inconvenient in terms of the use position, has no expansibility, can be used only at the preset position, and is not flexible; meanwhile, these calling systems belong to systems in hospitals, have no public trust and no storage function, and when a medical dispute occurs, no matter the hospital or the patient has no way to provide evidence about whether the call occurs, the time of occurrence, how to handle the call, and the like, so that the patient is more difficult to obtain the relevant information of the call.
A chinese patent publication No. CN109887249A discloses a multifunctional intelligent medical care patient interaction system, and particularly relates to the field of medical care systems, including a hospital bed call center terminal, a nurse intelligent bracelet, a nurse station display screen and a corridor aisle display; nurse intelligence bracelet adopts radio signal to be connected with sick bed call center terminal, nurse's station display screen sets up in the nurse's station department of hospital, corridor passageway display sets up in the corridor of each floor of hospital, corridor passageway display, nurse's station display screen and sick bed call center terminal are connected and data transmission through the inside local area network of hospital. The invention flexibly links the calling device module in the ward with the sickbed calling center terminal by adopting a wireless communication mode, realizes the intellectualization of ward calling, solves the problems of low visualization degree, low interactivity, few hands and the like of a calling system, and can also improve the satisfaction degree of medical care patients, improve the working efficiency and reduce the labor intensity.
A chinese patent publication No. CN106530542A discloses a hospital call control method, including: receiving calling information, wherein the calling information comprises a calling position; acquiring geographic position information of the smart bracelet; sorting the intelligent bracelet according to the geographic position information of the intelligent bracelet; and sending a prompt signal to the intelligent bracelet with the highest priority. The invention provides a hospital call control method, a hospital call control device and a hospital call control system capable of transmitting call information nearby.
However, the above patent still has the following problems:
(1) When medical staff are on duty at night or in the noon, and the number of the medical staff on duty is small, the patient cannot find the medical staff in time to be helped when the patient needs the medical staff, so that the efficiency of the medical staff for treating emergency of the patient is seriously reduced, and the safety of the patient is influenced;
(2) Meanwhile, the calling systems belong to systems in hospitals, do not have public trust and storage functions, and when medical disputes occur, no matter whether the hospitals or patients exist, no way is available for providing evidences about whether calls occur, the occurrence time, how to process calls and the like, so that the patients are more difficult to obtain the related information of the calls;
(3) In China, a large number of people can not use the Mandarin, the people only use dialects and can not speak the Mandarin, the voice acquisition of the translator is not facilitated, and the voice information is accurately acquired, so that the voice acquired by the voice translator is not accurate enough, the result translated by the translator is wrong, and wrong information is provided for users.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides a cloud platform network call processing system, which realizes the intellectualization of ward calls, solves the problems of low visualization degree, low interactivity, few hands and the like of the call system, can also improve the satisfaction degree of medical care patients, improve the working efficiency and reduce the labor intensity, and also provides a using method of the cloud platform network call processing system.
The basic scheme of the invention is as follows: the cloud platform network call processing system comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; the medical care management end is arranged on a medical care intelligent bracelet worn by medical care;
the patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received calling instruction and feeding the preprocessed calling instruction back to the evaluation unit, the evaluation unit evaluates according to the calling instruction obtained through preprocessing, the urgency of the information of the calling instruction is evaluated, the evaluated calling instruction is fed back to the medical care management end through the notification module, and the medical care management end receives the calling instruction and carries out transaction processing.
Preferably, the processing unit includes a basic call processing unit and an enhanced processing unit, and is configured to determine whether the capability of the network switching device can support a call triggered by a service switching point of a switching network, and send the call instruction to the enhanced processing unit when determining that the capability of the network switching device cannot support the call, so as to enhance a connection relationship between the patient side, the cloud platform control center, and the medical care management side, and ensure smooth transmission of information.
Preferably, the management unit is used for displaying detailed information of medical staff and patients, backing up operation data, monitoring the position condition of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send a call instruction.
Preferably, the recognition unit further comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
Preferably, the patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends the call instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the positional information and the health of the patient who accepts through the evaluation unit, and match through medical personnel's that medical care intelligence bracelet acquireed position and operating condition, transmit this patient's call instruction to nearest and can go to as early as possible on patient's the medical care intelligence bracelet that goes on handling.
Preferably, the patient intelligent bracelet is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of a patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse frequency of the patient is set to be T1-T2;
when the patient ages from 1 day to 28 days, T1 is 120, and T2 is 140;
when the patient is 28 days to 1 year old, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, and T2 is 110;
when the patient is 3-7 years old, T1 is 90, and T2 is 110;
when the patient ages from 7 to 14 years, T1 is 80, and T2 is 100;
when the patient is older than 14 years, T1 is 60 and T2 is 100;
when the pulse detection module monitors that the pulse of the patient is not within the range value of T1-T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
Preferably, the intelligent bracelet of doctorsing and nurses also is equipped with display interface, display module and pronunciation broadcast module, the display interface shows pending affairs and relevant patient information, and when the calling instruction content that the patient sent was overlength, medical personnel accessible pronunciation broadcast relevant calling instruction content by the play module.
Preferably, the processing unit further comprises a keyword extraction module, the keyword extraction module is configured to extract keywords from a call instruction issued by a patient, wherein the keyword setting comprises: the intelligent bracelet comprises a heating part, an injection part, a medicine changing part, a medicine dispensing part, an injection pulling part, unsmooth infusion, insulin injection and the like, wherein the word number of the keyword is set to be 2-5 words, and the extracted keyword in the calling instruction can be displayed on a display interface of the intelligent bracelet of the appointed medical care personnel.
The invention also provides a using method of the cloud platform network call processing system, which comprises the following steps:
after a patient enters a hospital for hospitalization, information registration is carried out at a hospitalization registration department, a patient account is set at the hospitalization registration department through a cloud platform control center, a corresponding patient intelligent bracelet is received, the patient account records the relevant hospitalization information of the patient, the hospitalization information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact person and hospital bed number, and after the patient account is set, the cloud platform control center matches the account information with medical intelligent bracelets worn by the attending physicians for information matching, so that the attending physicians can know the relevant state and information of the patient at any time;
after the patient receives the patient intelligent bracelet, the patient can download the relevant app on the intelligent device, the intelligent device is bound through the relevant information of the patient intelligent bracelet, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can select to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: heating, injection, medicine changing, medicine dispensing, needle pulling, unsmooth infusion, insulin injection and the like, the word number of the keywords is set to be 2-5 words, medical staff closest to a patient sending the calling instruction is selected through the evaluation unit, the extracted keywords are transmitted to an intelligent bracelet of the medical staff, the keywords are displayed through a display interface, and when the medical staff reads the keywords, the medical staff can automatically select whether to read the complete calling instruction.
Preferably, the third step further comprises the following steps:
s1, when a patient sends a calling instruction through characters, the character calling instruction is directly fed back to a medical care management end through a cloud platform control center;
s2, a voice input module, a voice processing module and a voice translation module are further arranged on the patient intelligent bracelet, and when a patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is a mandarin or a dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module through the voice processing module to be subjected to dialect recognition, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, and the intelligence bracelet cover is established on patient ' S wrist, can be used to measure patient ' S pulse, and the display interface that measured pulse numerical value can pass through the display module and connect shows, and the patient can observe self pulse constantly, the reasonable scope of pulse number of times sets up to T1~ T2, and when the pulse detection module monitored patient ' S pulse and not in T1~ T2 ' S range value, emergency alarm module sent emergency distress signal to cloud platform control center to on feeding back this emergency distress signal to the medical care intelligence bracelet that medical personnel wore.
The working principle and the advantages of the invention are as follows:
(1) Information such as calling positions, calling personnel, calling items or emergency degrees is output through the intelligent wristband, so that medical personnel can know the condition needing to be processed, and the intelligent wristband is convenient to prepare in advance;
(2) The intelligent bracelet can be carried about by sending prompt information through the intelligent bracelet, and a medical worker can receive calling information without a nurse station, so that the intelligent bracelet is convenient and quick, and the calling information can be transmitted to the medical worker in time;
(3) The patient end and the cloud platform control service center can be flexibly connected by adopting a wireless communication mode, the intelligent ward calling is realized, the problems of low visualization degree, low interactivity, few hands and the like of a calling system are solved, the satisfaction degree of medical care patients can be improved, the working efficiency is improved, and the labor intensity is reduced;
(4) By numbering the sickbed numbers corresponding to the sickbeds in the sickrooms, each patient intelligent bracelet records the related treatment information of the patient, wherein the treatment information comprises name, gender, age, etiology, attending physicians, identification number, contact phone, emergency contact and hospital bed number, when the patient calls, the patient can call the corresponding nurse in time, so that the accuracy and the orderliness of the call are ensured, the call efficiency is improved, and the phenomenon of disordered call is avoided;
(5) According to the medical staff attendance system, when the medical staff is on duty at night or in the middle of the day, the medical staff on duty can be found timely by the patient to be helped when the patient needs the medical staff to be on duty, so that the safety of the patient is ensured;
(6) The system has reasonable design, stable operation and high response speed, distributes calling information according to the principle of proximity, and sends a prompt signal to the medical personnel closest to the calling position, so that the medical personnel can reach the calling position in the shortest time, the waiting time of the patient is reduced, the efficiency of the medical personnel in handling the emergency of the patient is effectively improved, and the system is worthy of popularization;
(7) In China, a large number of people can not use Mandarin, and only use dialects, but not speak Mandarin, so that the translator is not beneficial to voice acquisition and accurate voice information acquisition, the voice acquired by the voice translator is not accurate enough, the result translated by the translator is wrong, and wrong information is provided;
(8) When the pulse detection module monitors that the pulse of the patient is not within the range of T1' T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to a medical intelligent bracelet worn by medical personnel, so that the medical personnel can be timely helped, and the efficiency of the medical personnel in handling the patient condition is effectively improved;
(9) The invention also has a keyword extraction module, sometimes when the patient sends a call instruction through voice or characters, the content is too long, and the medical staff cannot see the whole word by word, the extraction of the keyword is very important, and the keyword setting comprises: generate heat, inject, change dressings, dispense medicine, pull out the needle, the infusion is not smooth, insulin injection etc. and the word number of keyword sets up to 2-5 words to select the nearest medical personnel of patient apart from sending this calling instruction through the evaluation unit, transmit the keyword of extracting to on changing medical personnel's intelligent bracelet, show this keyword through showing interface, when medical personnel read this keyword, can select by oneself whether to read complete calling instruction, thereby medical personnel's reply efficiency has been improved.
Drawings
FIG. 1 is a block diagram of a cloud platform network call processing system according to the present invention;
FIG. 2 is a block diagram of a patient side in the cloud platform network call processing system according to the present invention;
fig. 3 is a block diagram of a cloud platform control center in the cloud platform network call processing system according to the present invention;
fig. 4 is a block diagram of a healthcare management end of the cloud platform network call processing system according to the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
example one
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received calling instruction and feeding the preprocessed calling instruction back to the evaluation unit, the evaluation unit evaluates according to the calling instruction obtained through preprocessing, the urgency of the information of the calling instruction is evaluated, the evaluated calling instruction is fed back to the medical care management end through the notification module, and the medical care management end receives the calling instruction and carries out transaction processing.
The management unit is used for displaying detailed information of medical personnel and patients, backing up running data, monitoring the position condition of the patients, and sending the detailed information of the patients and the corresponding medical personnel information to the cloud platform control center when the patients send calling instructions.
Example two
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical care management end is installed on medical care intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical personnel and patients, backing up running data, monitoring the position condition of the patients, and sending the detailed information of the patients and the corresponding medical personnel information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information, and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
EXAMPLE III
As shown in fig. 1-4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient smart bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient smart bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical care management end is installed on medical care intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received calling instruction and feeding the preprocessed calling instruction back to the evaluation unit, the evaluation unit evaluates according to the calling instruction obtained through preprocessing, the urgency of the information of the calling instruction is evaluated, the evaluated calling instruction is fed back to the medical care management end through the notification module, and the medical care management end receives the calling instruction and carries out transaction processing.
The management unit is used for displaying detailed information of medical personnel and patients, backing up running data, monitoring the position condition of the patients, and sending the detailed information of the patients and the corresponding medical personnel information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is Mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
The patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical care intelligent bracelet monitors the position and the working state of medical care personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
Preferably, the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is 28 days to 1 year old, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, and T2 is 110;
when the patient is 3-7 years old, T1 is 90, and T2 is 110;
when the patient ages from 7 to 14 years, T1 is 80 and T2 is 100;
when the patient is older than 14 years, T1 is 60 and T2 is 100;
when the pulse detection module monitors that the pulse of the patient is not within the range value of T1-T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center and feeds the emergency help-seeking signal back to the medical intelligent bracelet worn by the medical personnel.
Preferably, the medical care intelligent bracelet is also provided with a display interface, a display module and a voice playing module, the display interface displays to-be-processed affairs and related patient information, and when the content of a calling instruction sent by a patient is too long, medical care personnel can play the related content of the calling instruction through the voice playing module.
Example four
As shown in fig. 1 to 4, the cloud platform network call processing system includes a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a call instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received call instruction and feeds the processed call instruction back to the medical care management end; medical management end is installed on medical intelligent bracelet worn by medical care
The patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing.
The management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
The recognition unit also comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information, and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center.
The patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
Preferably, the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times is set to be T1-T2;
when the patient ages from 1 day to 28 days, T1 is 120, and T2 is 140;
when the patient is 28 days to 1 year old, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, and T2 is 110;
when the patient is 3-7 years old, T1 is 90, and T2 is 110;
when the patient ages from 7 to 14 years, T1 is 80, and T2 is 100;
when the patient is older than 14 years, T1 is 60 and T2 is 100;
when the pulse detection module monitors that the pulse of the patient is not within the range value of T1~ T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center, and feeds back the emergency help-seeking signal to the medical care intelligent bracelet worn by the medical care personnel.
Preferably, the medical care intelligent bracelet is also provided with a display interface, a display module and a voice playing module, the display interface displays the to-be-processed affairs and the related patient information, and when the calling instruction content sent by the patient is too long, the medical care personnel can play the related calling instruction content through the voice playing module.
The processing unit further comprises a keyword extraction module for extracting keywords from a call instruction issued by the patient, wherein the keyword setting comprises: heating, injection, medicine changing, medicine dispensing, needle pulling, unsmooth infusion, insulin injection and the like, the word number of the keywords is set to be 2-5 words, and the extracted keywords in the calling instruction can be displayed on a display interface of an intelligent bracelet of a designated medical worker.
The invention also provides a using method of the cloud platform network call processing system, which comprises the following steps:
step one, after a patient enters a hospital for hospitalization, performing information registration at a hospitalization registration department, setting a patient account at the hospitalization registration department through a cloud platform control center, and getting a corresponding patient intelligent bracelet, wherein the patient account records the related hospitalization information of the patient, and the hospitalization information comprises name, sex, age, etiology, attending physicians, identification number, contact phone, emergency contact persons and hospital bed numbers;
after the patient receives the patient intelligent bracelet, the patient can download the related app on the intelligent device, the related information of the patient intelligent bracelet is bound with the intelligent device, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can choose to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: heating, injection, medicine changing, medicine dispensing, needle pulling, unsmooth infusion, insulin injection and the like, the word number of the keywords is set to be 2-5 words, medical staff closest to a patient sending the calling instruction is selected through the evaluation unit, the extracted keywords are transmitted to an intelligent bracelet of the medical staff, the keywords are displayed through a display interface, and when the medical staff reads the keywords, the medical staff can automatically select whether to read the complete calling instruction.
Preferably, the step three further comprises the following steps:
s1, when a patient sends a calling instruction through characters, the character calling instruction is directly fed back to a medical care management end through a cloud platform control center;
s2, a voice input module, a voice processing module and a voice translation module are further arranged on the patient intelligent bracelet, and when a patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is a mandarin or a dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information, and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module through the voice processing module to be subjected to dialect recognition, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, the intelligence bracelet cover is established on patient ' S wrist, can be used to measure patient ' S pulse, the display interface that measured pulse numerical value can pass through the display module and connect shows, the patient can observe self pulse constantly, the reasonable scope of pulse number of times sets up to T1~ T2, when pulse detection module monitors patient ' S pulse and is not in T1~ T2 ' S scope value, emergency alarm module sends urgent distress signal to cloud platform control center, and with this urgent distress signal feedback to the medical care intelligence bracelet that medical personnel wore on.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several variations and modifications can be made, which should also be considered as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the utility of the patent.
Claims (7)
1. Cloud platform network call processing system, its characterized in that: the cloud platform management system comprises a patient end, a cloud platform control center and a medical care management end, wherein the patient end transmits information to the management end through the cloud platform control center, the patient end is installed on a patient intelligent bracelet worn by a patient, the patient sends a calling instruction to the cloud platform control center through the patient intelligent bracelet, and the cloud platform control center processes the received calling instruction and feeds the processed calling instruction back to the medical care management end; the medical care management end is arranged on a medical care intelligent bracelet worn by medical care;
the patient side comprises a management unit, an information transmission unit, an identification unit and a calling unit;
the management unit is in wireless bidirectional connection with the cloud platform control center through a network or in bidirectional electrical connection with a data line;
the patient sends a calling instruction through the calling unit, the identification unit identifies information of the calling instruction, and the obtained information is transmitted to the cloud platform control center through the information transmission unit;
the cloud platform control center comprises a storage unit, a processing unit, an evaluation unit and a notification module;
the storage unit is used for storing medical staff information of the whole hospital, the working state of the medical staff, the received calling instruction of the patient and the patient information;
the processing unit is used for preprocessing the received call instruction and feeding back the preprocessed call instruction to the evaluation unit, the evaluation unit evaluates the call instruction obtained according to the preprocessing, evaluates the urgency of the information of the call instruction and feeds back the evaluated call instruction to the medical care management end through the notification module, and the medical care management end receives the call instruction and performs transaction processing;
the recognition unit comprises a voice input module, a dialect recognition module, a voice processing module and a voice translation module;
when a patient sends a text calling instruction through the text, the text calling instruction is directly fed back to the medical care management terminal through the cloud platform control center;
when the patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is Mandarin or dialect through the voice processing module;
if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information, and the text information is transmitted to the cloud platform control center;
if the dialect is the dialect, the voice call instruction is fed back to the dialect recognition module for dialect recognition after passing through the voice processing module, the dialect is converted into the mandarin and then fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center;
the medical care intelligent bracelet is provided with a display interface, a display module and a voice playing module, wherein the display interface displays to-be-processed affairs and related patient information, and when the calling instruction content sent by a patient is too long, medical care personnel can play the related calling instruction content through the voice playing module;
the processing unit further comprises a keyword extraction module for extracting keywords from a call instruction issued by the patient, wherein the keyword setting comprises: the intelligent bracelet comprises a heating part, an injection part, a medicine changing part, a medicine dispensing part, an injection pulling part, unsmooth infusion and insulin injection, wherein the number of the keywords is set to be 2-5, and the extracted keywords in the calling instruction can be displayed on a display interface of the intelligent bracelet of the appointed medical personnel.
2. The cloud platform network call processing system of claim 1, wherein: the processing unit comprises a basic call processing unit and an enhanced processing unit, and is used for judging whether the capability of the network switching equipment can support the call triggered by the service switching point of the switching network, and sending the call instruction to the enhanced processing unit under the condition that the capability of the network switching equipment cannot be supported.
3. The cloud platform network call processing system of claim 2, wherein: the management unit is used for displaying detailed information of medical staff and patients, backing up running data, monitoring position conditions of the patients, and sending the detailed information of the patients and the corresponding medical staff information to the cloud platform control center when the patients send calling instructions.
4. The cloud platform network call processing system of claim 1, wherein: the patient intelligent bracelet and the medical intelligent bracelet both comprise a positioning module and a monitoring module;
the patient intelligent bracelet can monitor the position and physical condition of a patient in real time through the positioning module and the monitoring module;
the medical intelligent bracelet monitors the position and the working state of medical personnel in real time through the positioning module and the monitoring module;
when the patient sends out the calling instruction through patient's intelligence bracelet, can transmit patient's positional information and health to cloud platform control center simultaneously, cloud platform control center assesses through the evaluation unit through the positional information and the health of the patient who receives to medical personnel's that acquire through medical care intelligence bracelet position and operating condition match, transmit this patient's calling instruction to nearest and can go to patient department as early as possible and carry out the medical care intelligence bracelet of handling on medical care personnel's medical care intelligence bracelet.
5. The cloud platform network call processing system of claim 4, wherein: the intelligent bracelet for the patient is provided with a display interface, a display module, a pulse detection module and an emergency alarm module, the intelligent bracelet is sleeved on the wrist of the patient and can be used for measuring the pulse of the patient, the measured pulse value can be displayed through the display interface connected with the display module, the patient can observe the pulse of the patient at any time, and the reasonable range of the pulse times of the patient is set to be T1-T2;
when the patient is 1 to 28 days old, T1 is 120, and T2 is 140;
when the patient is 28 days to 1 year old, T1 is 100, and T2 is 120;
when the patient is 1-3 years old, T1 is 90, and T2 is 110;
when the patient is 3-7 years old, T1 is 90, and T2 is 110;
when the patient ages from 7 to 14 years, T1 is 80 and T2 is 100;
when the patient is older than 14 years, T1 is 60 and T2 is 100;
when the pulse detection module monitors that the pulse of the patient is not within the range value of T1~ T2, the emergency alarm module sends an emergency help-seeking signal to the cloud platform control center, and feeds back the emergency help-seeking signal to the medical care intelligent bracelet worn by the medical care personnel.
6. The use method of the cloud platform network call processing system according to claim 5, wherein: the method comprises the following steps:
after a patient enters a hospital for hospitalization, registering information in a hospitalization registration department, setting a patient account at the hospitalization registration department through a cloud platform control center, and getting a corresponding intelligent bracelet of the patient, wherein the patient account records the related hospitalization information of the patient, and the hospitalization information comprises name, sex, age, etiology, attending physicians, identification number, contact phone, emergency contact and hospital bed number;
after the patient receives the patient intelligent bracelet, the patient can download the related app on the intelligent device, the related information of the patient intelligent bracelet is bound with the intelligent device, and after the binding is successful, the patient can send a calling instruction through the intelligent device or can choose to send the calling instruction through the patient intelligent bracelet;
step three, when the patient sends a calling instruction, the identification unit identifies the calling instruction sent by the patient and transmits the identified calling instruction to the cloud platform control center, the cloud platform control center stores, processes and evaluates the received calling instruction, and the keyword extraction module in the processing unit extracts keywords from the received calling instruction, wherein the keyword setting comprises the following steps: heating, injection, medicine changing, medicine dispensing, needle pulling, unsmooth infusion and insulin injection, wherein the word number of the keywords is set to be 2-5 words, medical staff closest to a patient sending the calling instruction is selected through the evaluation unit, the extracted keywords are transmitted to an intelligent bracelet of the medical staff, the keywords are displayed through a display interface, and when the medical staff reads the keywords, the medical staff can automatically select whether to read the complete calling instruction.
7. The method for using the cloud platform network call processing system according to claim 6, wherein: the third step also comprises the following steps:
s1, when a patient sends a calling instruction through characters, the character calling instruction is directly fed back to a medical care management end through a cloud platform control center;
s2, a voice input module, a voice processing module and a voice translation module are further arranged on the patient intelligent bracelet, and when a patient sends a voice calling instruction through the voice input module, the sent voice calling instruction firstly judges whether the input voice is a mandarin or a dialect through the voice processing module; if the call instruction is mandarin, the voice call instruction is directly fed back to the voice translation module through the voice processing module to be translated into text information and the text information is transmitted to the cloud platform control center;
s3, a dialect recognition module is further arranged on the patient intelligent bracelet, when the patient adopts the dialect to send a calling instruction, the voice calling instruction is fed back to the dialect recognition module through the voice processing module to be subjected to dialect recognition, the dialect is converted into mandarin and fed back to the voice translation module, the voice is translated into character information through the voice translation module, and the translated character information is transmitted to the cloud platform control center;
s4, patient ' S intelligence bracelet is equipped with display interface, display module, pulse detection module and emergency alarm module, and the intelligence bracelet cover is established on patient ' S wrist, can be used to measure patient ' S pulse, and the display interface that measured pulse numerical value can pass through the display module and connect shows, and the patient can observe self pulse constantly, the reasonable scope of pulse number of times sets up to T1~ T2, and when the pulse detection module monitored patient ' S pulse and not in T1~ T2 ' S range value, emergency alarm module sent emergency distress signal to cloud platform control center to on feeding back this emergency distress signal to the medical care intelligence bracelet that medical personnel wore.
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