CN111861200B - A service order allocation method, device, electronic device and readable storage medium - Google Patents

Abstract

The application provides a service order distribution method, a device, electronic equipment and a readable storage medium, wherein the method comprises the following steps: acquiring the start execution time of a target service order sent by a service request terminal; in a first preset time period before starting execution time, calculating a second resource consumption condition according to the number of service providing terminals to be allocated with service orders and the number of service orders in an area of a service place corresponding to an execution target service order; when the second resource consumption condition is not consistent with the first resource consumption condition, sending prompt information of changing the resource consumption condition to the service request terminal; if the reply message of the service request terminal aiming at the prompt message is received in the second preset time period, the service providing terminal is allocated for the target service order. The application considers not only the ordering willingness of the user of the service request terminal, but also the order receiving willingness of the service providing terminal, thereby improving the matching success rate of the target service order.

Description

A service order allocation method, device, electronic device and readable storage medium

Technical Field

The present application relates to the field of computer technology, and in particular to a service order allocation method, device, electronic device and readable storage medium.

Background technique

With the development of online car-hailing and the diversity of people's travel needs, more and more users choose to place orders in advance to reserve vehicles. For example, on some online car-hailing platforms, users can place orders to reserve vehicles as early as three days in advance.

However, since the time when the user places an order is not the time when the online ride-hailing vehicle immediately accepts the order, the user cannot predict whether there will be an online ride-hailing vehicle available to accept the order when the reserved vehicle is actually used, especially during rush hour or in extremely bad weather. Compared with the sharply increased orders, the supply capacity of online ride-hailing vehicles is seriously insufficient, resulting in the inability to successfully allocate the orders placed in advance by the user.

Summary of the invention

In view of this, the purpose of the present application is to provide a service order allocation method, device, electronic device and readable storage medium to improve the success rate of service order allocation.

In a first aspect, an embodiment of the present application provides a service order allocation method, comprising:

Acquiring a start execution time of a target service order issued by a service request terminal; the target service order carries a first resource consumption condition;

In a first preset time period before the start time of execution, calculating the second resource consumption according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs;

When the second resource consumption situation does not match the first resource consumption situation, sending a prompt message of a change in resource consumption situation to the service request terminal;

If a reply message from the service request terminal to the prompt information is received within a second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation.

In combination with the first aspect, an embodiment of the present application provides a first possible implementation of the first aspect, wherein, within a first preset time period before the start execution time, calculating the second resource consumption according to the number of service providing terminals to be assigned service orders in the area to which the service location corresponding to the target service order belongs and the number of service orders, includes:

In a first preset time period before the start time of execution, judging whether a ratio of the number of service providing terminals to the number of service orders is lower than a first preset threshold value according to the number of service providing terminals to be assigned service orders in the area to which the service location corresponding to the target service order belongs and the number of service orders;

If the ratio of the number of the service providing terminals to the number of the service orders is lower than a first preset threshold, the service fee consumption is calculated.

In combination with the first aspect, an embodiment of the present application provides a second possible implementation of the first aspect, wherein, within a first preset time period before the start execution time, calculating the second resource consumption according to the number of service providing terminals to be assigned service orders in the area to which the service location corresponding to the target service order belongs and the number of service orders, includes:

In a first preset time period before the start time of execution, judging whether the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs exceeds a second preset threshold and whether the number of service orders exceeds a third preset threshold according to the number of service providing terminals to be assigned service orders and the number of service orders that execute the target service order;

If the number of the service providing terminals exceeds the second preset threshold or the number of the service orders exceeds the third preset threshold, the service fee consumption and the waiting time consumption are calculated.

In combination with the first aspect, an embodiment of the present application provides a third possible implementation of the first aspect, wherein if a reply message of the service request terminal to the prompt information is received within a second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation, including:

If a confirmation message is received from the service request terminal in response to the prompt information within a second preset time period, a service providing terminal in the area to which the service location corresponding to the target service order belongs is allocated to the target service order.

In combination with the first aspect, an embodiment of the present application provides a fourth possible implementation of the first aspect, wherein if a reply message from the service request terminal to the prompt information is received within a second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation, including:

If a rejection message for the prompt information is received from the service request terminal within a second preset time period, a service providing terminal outside the area to which the service location corresponding to the target service order belongs is allocated to the target service order.

In combination with the first aspect, an embodiment of the present application provides a fifth possible implementation of the first aspect, wherein if a reply message of the service request terminal to the prompt information is received within a second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation, including:

If a cancellation order message is received from the service request terminal in response to the prompt information within a second preset time period, the target service order is canceled.

In combination with the first aspect, the embodiment of the present application provides a sixth possible implementation of the first aspect, further including:

If no confirmation message is received from the service request terminal in response to the prompt information within a second preset time period, a service providing terminal is randomly assigned to the target service order.

In combination with the first aspect, the embodiment of the present application provides a seventh possible implementation of the first aspect, further including:

If no confirmation message is received from the service request terminal regarding the prompt information within a second preset time period, a prompt message indicating a change in resource consumption is sent to the service request terminal in a preset manner; the preset manner includes at least one of the following: a text message reminder, a robot phone notification, and a pop-up reminder.

In combination with the first aspect, the embodiment of the present application provides an eighth possible implementation of the first aspect, wherein the obtaining the start execution time of the target service order issued by the service request terminal includes:

Determine whether the target service order issued by the service request terminal is an airport reservation order;

If the target service order issued by the service request terminal is an airport reservation order, then obtaining flight information corresponding to the airport reservation order;

The start execution time of the airport reservation form is determined according to the flight information corresponding to the airport reservation form.

In a second aspect, the embodiment of the present application further provides a service order allocation device, including:

A first acquisition module is used to acquire a start execution time of a target service order issued by a service request terminal; the target service order carries a first resource consumption condition;

A calculation module, configured to calculate the second resource consumption according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs within a first preset time period before the start time of execution;

A first sending module, configured to send a prompt message indicating a change in resource consumption to the service request terminal when the second resource consumption situation does not match the first resource consumption situation;

The first allocation module is configured to allocate a service providing terminal to the target service order according to the second resource consumption situation if a reply message from the service request terminal to the prompt information is received within a second preset time period.

In a third aspect, an embodiment of the present application further provides an electronic device, comprising: a processor, a memory and a bus, wherein the memory stores machine-readable instructions executable by the processor, and when the electronic device is running, the processor and the memory communicate through the bus, and when the machine-readable instructions are executed by the processor, the steps of the above-mentioned first aspect, or any possible implementation of the first aspect are performed.

In a fourth aspect, an embodiment of the present application further provides a readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the above-mentioned first aspect, or any possible implementation of the first aspect are executed.

A service order allocation method provided in an embodiment of the present application first obtains the start execution time of the target service order issued by the service request terminal; the target service order carries a first resource consumption situation; then, within a first preset time period before the start execution time, the second resource consumption situation is calculated according to the number of service providing terminals to be allocated service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs; then, if the second resource consumption situation does not match the first resource consumption situation, a prompt message of a change in resource consumption is sent to the service request terminal; finally, if a reply message to the prompt message is received from the service request terminal within the second preset time period, the service providing terminal is allocated to the target service order according to the second resource consumption situation. In the embodiment of the present application, when the service request terminal is aware of the change in resource consumption situation, the service providing terminal is allocated to the target service order according to the second resource consumption situation, which not only takes into account the order-placing intention of the user of the service request terminal, but also takes into account the order-accepting intention of the service providing terminal, thereby improving the matching success rate of the target service order.

A service order allocation method provided in an embodiment of the present application takes into account the impact of the ratio of the number of service providing terminals to the number of service orders on the service capabilities of the service providing terminals. By calculating the service cost consumption based on the ratio of the number of service providing terminals to the number of service orders, the willingness of the service providing terminals to accept orders can be improved, thereby improving the matching success rate of the target service orders.

A service order allocation method provided in an embodiment of the present application takes into account the impact of the number of service providing terminals and the number of service orders on the service capacity of the service providing terminals. By judging whether the number of service providing terminals exceeds a second preset threshold and whether the number of service orders exceeds a third preset threshold, the service cost consumption and the waiting time consumption are calculated. The resource consumption of the user of the service requesting terminal can be informed in a timely manner. The service cost consumption and the waiting time consumption can enable the user to accurately make a decision on whether to continue to make an appointment for the service order. The service cost consumption can increase the willingness of the service providing terminal to accept orders, thereby increasing the matching success rate of the target service order.

A service order allocation method provided in an embodiment of the present application processes target service orders in different ways according to different reply messages of the service request terminal to prompt information, fully considering various needs of users of the service request terminal, thereby improving the matching success rate of the target service orders.

A service order allocation method provided in an embodiment of the present application determines whether a target service order issued by a service request terminal is an airport reservation order, obtains the start execution time of the target service order, takes into account different types of target service orders, which have different start execution times and different methods of calculating the second resource consumption, and fully considers the service needs of users of the service request terminal, thereby improving the matching success rate of the target service order.

In order to make the above-mentioned objects, features and advantages of the present application more obvious and easy to understand, preferred embodiments are specifically cited below and described in detail with reference to the attached drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

FIG1 shows a flow chart of a service order allocation method provided in an embodiment of the present application;

FIG2 shows a display effect diagram of a price adjustment notification interface in a service request terminal provided in an embodiment of the present application;

FIG3 shows a display effect diagram of a price adjustment confirmation interface in another service request terminal provided in an embodiment of the present application;

FIG4 shows a schematic diagram of the structure of a service order allocation device provided in an embodiment of the present application;

FIG5 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.

Detailed ways

In order to make the purpose, technical scheme and advantages of the embodiments of the present application clearer, the technical scheme in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all of the embodiments. The components of the embodiments of the present application usually described and shown in the drawings here can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present application provided in the drawings is not intended to limit the scope of the application claimed for protection, but merely represents the selected embodiments of the present application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without making creative work belong to the scope of protection of the present application.

The embodiments of the present application provide a service order allocation method, device, electronic device and readable storage medium, which are described below through embodiments.

To facilitate understanding of this embodiment, a method for allocating service orders disclosed in the embodiment of this application is first introduced in detail. The flowchart of the method for allocating service orders shown in FIG1 includes the following steps:

S101: Obtaining the start execution time of a target service order issued by a service request terminal; the target service order carries a first resource consumption condition;

S102: calculating the second resource consumption according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs within a first preset time period before the execution starts;

S103: When the second resource consumption situation does not match the first resource consumption situation, sending a prompt message of a change in resource consumption situation to the service request terminal;

S104: If a reply message from the service request terminal to the prompt information is received within the second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation.

In step S101, the service order usually includes a real-time service order and a reservation service order. A real-time service order refers to an order without a reservation service time in the service order issued by the service request terminal. After the service request terminal issues the real-time service order, the server immediately allocates a service provider terminal to the real-time service order. After the service provider terminal receives the real-time service order, it immediately starts to perform the service. A reservation service order refers to an order with a reservation service time in the service order issued by the service request terminal. The service provider terminal needs to perform the service at the reservation service time. Therefore, under normal circumstances, the reservation service time in the reservation service order is the start service time of the service provider terminal. The target service order here mainly refers to the reservation service order.

The first resource consumption situation refers to the situation of resources consumed by the user of the service request terminal after the service provider terminal completes the target service order, which is pre-calculated by the service platform based on the time and/or mileage that may be consumed to execute the target service order when the service request terminal issues the target service order. That is, the first resource consumption situation is pre-calculated based on the transportation capacity of the service provider terminal when the service request terminal issues the target service order.

The transportation capacity of the service providing terminal may be the average number of orders received by the service providing terminal per unit time, or the average time it takes for the service providing terminal to execute service orders.

The first resource consumption situation can be displayed on the target service order so that the user knows the first resource consumption situation. The first resource consumption situation can specifically include the waiting time or service fee consumed by the user of the service requesting terminal after the service providing terminal completes the execution of the target service order.

In actual application scenarios, the target service orders issued by some service request terminals contain an accurate and fixed reservation service time (for example, 10 am the next day). Usually, the reservation service time of such target service orders will not change (for example, ordinary reservation orders). The reservation service time in the target service order is the start execution time of the target service order. Therefore, the server can obtain the start execution time of the target service order based on the target service order. However, the target service orders issued by some service request terminals may contain an approximate reservation service time (for example, 3-4 pm the next day). Usually, the reservation service time of such target service orders will change. The start execution time of the target service order needs to be based on the actual situation (for example, in an airport reservation order, the start execution time of the target service order is the actual arrival time or actual take-off time of the aircraft). Therefore, the server needs to further determine the start execution time of the target service order based on the information in the target service order.

In view of the fact that the start execution time of the target service order needs to be based on the actual situation, in a feasible implementation manner, the server obtains the start execution time of the target service order issued by the service request terminal, specifically including the following steps:

S1011: Determine whether the target service order issued by the service request terminal is an airport reservation order;

S1012: If the target service order issued by the service request terminal is an airport reservation order, flight information corresponding to the airport reservation order is obtained;

S1013: Determine the start time of the airport reservation according to the flight information corresponding to the airport reservation.

In step S1011, the server can determine whether the target service order issued by the service request terminal is an airport reservation order based on the service location (service start location or service end location) in the target service order; or the server can determine whether the target service order issued by the service request terminal is an airport reservation order based on whether the target service order contains flight information.

In step S1012, the flight information may include passenger name, flight number, travel date, departure city-arrival city, departure time, arrival time, delay time, etc.

In step S1013, the server may determine the actual departure time or actual arrival time of the airport reservation based on the departure time, arrival time, delay time and other information corresponding to the airport reservation.

When determining the start execution time of the airport reservation, you also need to obtain the service start location and service end location of the airport reservation. If the service start location of the airport reservation is the airport, then the start execution time of the airport reservation should be the actual arrival time of the airport reservation; if the service end location of the airport reservation is the airport, then the start execution time of the airport reservation should be within the preset time period that is earlier than the actual departure time of the airport reservation.

In step S102, considering that the target service order is a reservation service order, the server usually cannot accurately estimate the capacity of the service providing terminal when executing the target service order at the moment the target service order is issued by the service request terminal. Therefore, the first preset time period refers to the preset time period before the target service order starts to be executed, and the first preset time period is close to the start execution time of the target service order. For example, the start execution time of the target service order is 3 pm of the next day, and the first preset time period can be 35 minutes before 3 pm of the next day.

The service location corresponding to the target service order may refer to the service start location or the service end location. The target service order may include the service location, and the server may directly obtain the service location through the target service order. The area to which the service location corresponding to the target service order belongs may refer to an area within a preset range centered on the service location corresponding to the target service order, or may refer to the administrative area where the service location corresponding to the target service order is located.

The service order here refers to the service order of the service providing terminal to be allocated.

The second resource consumption situation refers to the situation of resources consumed by the user of the service requesting terminal after the service providing terminal completes the execution of the target service order, which is pre-calculated by the service platform according to the time and/or mileage that may be consumed to execute the target service order within the first preset time period before the start execution time of the target service order. That is, the second resource consumption situation is pre-calculated based on the transportation capacity of the service providing terminal within the first preset time period before the start execution time of the target service order.

The second resource consumption situation may specifically include the time or service fee consumed by the user of the service requesting terminal after the service providing terminal completes the execution of the target service order.

Different from the calculation of the first resource consumption situation, when calculating the second resource consumption situation, it is necessary to consider the number of service providing terminals and the number of service orders to be assigned in the area where the service location corresponding to the target service order belongs. The number of service providing terminals and the number of service orders to be assigned affect the transportation capacity of the service providing terminals. Therefore, when calculating the second resource consumption situation, it is also necessary to consider the impact of the number of service providing terminals and the number of service orders to be assigned on the transportation capacity of the service providing terminals.

In a specific implementation, the influence coefficient of computing resource consumption may be determined according to the number of service providing terminals to be assigned service orders and the influence of the number of service orders on the transportation capacity of the service providing terminals.

When calculating the second resource consumption situation, the initial resource consumption situation of the service provider terminal after completing the target service order can be pre-calculated based on the time and/or mileage that may be required to execute the target service order within a first preset time period before the start execution time of the target service order, and then the second resource consumption situation can be calculated based on the impact coefficient of the resource consumption situation and the initial resource consumption situation.

In the specific implementation, there are two ways to calculate the second resource consumption situation. The first is that the resource consumption situation does not change with the service time or service mileage in the actual situation, that is, the first resource consumption situation is a fixed resource consumption situation, and the initial resource consumption situation in the second resource consumption situation is also a fixed resource consumption situation. At this time, the second resource consumption situation can be obtained by considering the influence coefficient of the resource consumption situation on the basis of the initial resource consumption situation. The second is that the resource consumption situation changes with the service time or service mileage in the actual situation. The initial resource consumption situation in the second resource consumption situation needs to be pre-calculated according to the first preset time period before the start of the execution time, and then the influence coefficient of the resource consumption situation is considered on the basis of the initial resource consumption situation to obtain the second resource consumption situation.

In step S103, the second resource consumption situation does not match the first resource consumption situation, which means that within the first preset time period before the start execution time of the target service order, the second resource consumption situation does not match the first resource consumption situation when the service request terminal issues the target service order. The reason why the second resource consumption situation does not match the first resource consumption situation is that within the first preset time period before the start execution time of the target service order, the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs have an impact on the transportation capacity of the service providing terminals.

At this time, the server can send a prompt message of a change in resource consumption to the service request terminal, and specifically can send the difference between the second resource consumption and the first resource consumption to the service request terminal. The server can send the prompt message to the service request terminal in the form of a pop-up window.

In step S104, the second preset time period refers to a preset time period after the server sends a prompt message indicating a change in resource consumption to the service request terminal. The second preset time period is closer to the start execution time of the target service order than the first preset time period, and the second preset time period is a relatively short period of time, for example, 5 minutes after the server sends a prompt message indicating a change in resource consumption to the service request terminal.

Through the above-mentioned technical solutions of S101-S104, the embodiment of the present application calculates the second resource consumption situation within the first preset time period before the start of execution of the target service order, and informs the service request terminal when the resource consumption situation changes, so that the service request terminal allocates a service provider terminal to the target service order with awareness, and allocates a service provider terminal to the target service order based on the second resource consumption situation, so that the service provider terminal is more willing to accept the order. Not only the ordering intention of the user of the service request terminal, but also the ordering intention of the service provider terminal is taken into consideration, thereby improving the matching success rate of the target service order.

In a specific implementation, considering the impact of the number of service providing terminals to be assigned service orders and the number of service orders on the transportation capacity of the service providing terminals, the impact on the transportation capacity of the service providing terminals can be comprehensive, or the impact on the transportation capacity of the service providing terminals can be separate. Therefore, in a feasible implementation, the above step S102 can be performed according to the following steps:

S1021: within a first preset time period before the start of the execution time, judging whether a ratio of the number of service providing terminals to the number of service orders is lower than a first preset threshold value according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs;

S1022: If the ratio of the number of service providing terminals to the number of service orders is lower than a first preset threshold, the service fee consumption is calculated.

In step S1021, according to the number of service providing terminals to which service orders are to be allocated and the number of service orders, a ratio of the number of service providing terminals to which service orders are to be allocated to the number of service orders may be calculated.

The first preset threshold may be a manually set value. Generally, the first preset value is a value less than 1, such as 0.8, 0.5, etc. When the ratio of the number of service providing terminals to which service orders are to be allocated to the number of service orders is lower than the first preset threshold, it means that the number of service providing terminals to which service orders are to be allocated is less than the number of service orders, or even much less than the number of service orders, and the transport capacity of the service providing terminals is likely to be insufficient.

In step S1022, when the ratio of the number of service providing terminals to the number of service orders is lower than the first preset threshold, that is, the number of service orders is greater than the number of service providing terminals, the user of the service requesting terminal may need to spend more service fees, and the service providing terminal is more willing to accept the order. At this time, the service fee consumption can be calculated.

In another feasible implementation manner, the above step S102 may be performed according to the following steps:

S1023: within a first preset time period before the start of the execution time, judging whether the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs exceeds a second preset threshold or whether the number of service orders exceeds a third preset threshold according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order is executed;

S1024: If the number of service providing terminals exceeds the second preset threshold or the number of service orders exceeds the third preset threshold, the service fee consumption and the waiting time consumption are calculated.

In step S1023, the second preset threshold and the third preset threshold may also be manually set values.

In step S1024, when the number of service providing terminals exceeds the second preset threshold or the number of service orders exceeds the third preset threshold, it means that the number of service providing terminals or the number of service orders is large, which indirectly indicates that the service demand is large in the current time period, such as peak hours in the morning and evening. At this time, the user of the service requesting terminal may need to spend more waiting time and service fees before the service providing terminal can provide service for him.

During the specific implementation process, the service request terminal may respond promptly to the prompt information of the change in resource consumption sent by the server, or may not respond to the prompt information of the change in resource consumption sent by the server; the user of the service request terminal may not be sensitive to the service fee and receive changes in resource consumption, or may not be sensitive to the waiting time and accept services from service provider terminals in a wider range, or may be sensitive to both service fees and waiting time and choose to cancel the target service order. Therefore, there are multiple feasible implementation methods for the above situations.

Specifically, in a feasible implementation manner, if a confirmation message is received from the service request terminal in response to the prompt information within the second preset time period, a service providing terminal within the area to which the service location corresponding to the target service order belongs is allocated to the target service order.

Here, if the confirmation message of the service request terminal to the prompt information is received within the second preset time period, it means that the user of the service request terminal accepts the change in resource consumption. At this time, the service providing terminal can be allocated to the target service order according to the second resource consumption situation.

In a feasible implementation manner, if a rejection message of the prompt information is received from the service request terminal within the second preset time period, a service providing terminal outside the area to which the service location corresponding to the target service order belongs is allocated to the target service order.

Here, if the service request terminal receives a rejection message for the prompt information within the second preset time period, it means that the user of the service request terminal accepts the change in resource consumption, but the user of the service request terminal has not canceled the target service order. At this time, a service provider terminal outside the area to which the service location corresponding to the target service order belongs can be allocated to the target service order.

In a feasible implementation, if the service request terminal receives a cancel order message in response to the prompt information within the second preset time period, the target service order will be canceled. Figure 2 shows a display effect diagram of a price adjustment notification interface in a service request terminal, and the price adjustment notification interface has "Cancel Order" and "Confirm Price Increase of 45 Yuan" buttons displayed below. If the user clicks the "Cancel Order" button, the server receives a cancel order message in response to the prompt information from the service request terminal within the second preset time period, and the target service order will be canceled.

In a feasible implementation manner, if no confirmation message is received from the service request terminal in response to the prompt information within the second preset time period, a service providing terminal is randomly assigned to the target service order.

Here, if no confirmation message is received from the service request terminal in response to the prompt information within the second preset time period, the server may assume that the user of the service request terminal accepts the change in resource consumption. At this time, service provision terminals may be randomly assigned to the target service order, including service provision terminals within the area to which the service location corresponding to the target service order belongs and service provision terminals outside the area to which the service location corresponding to the target service order belongs.

In a feasible implementation, if no confirmation message is received from the service request terminal regarding the prompt information within a second preset time period, a prompt message indicating a change in resource consumption is sent to the service request terminal using a preset method; the preset method includes at least one of the following methods: a text message reminder method, a robot phone notification method, and a pop-up reminder method.

Here, if after the second preset time period, the service request terminal still has not received a confirmation message for the prompt information, the service request terminal can also be reminded to reply to the message again, specifically, the user can be reminded by SMS reminder, robot phone notification method and pop-up window reminder method. Figure 3 shows another display effect diagram of the price adjustment notification interface in the service request terminal, which shows that after the second preset time period, if the service request terminal still has not received a confirmation message for the prompt information, the user is reminded to reply to the message in a pop-up window.

In a specific implementation, before the service request terminal issues a target service order, the rules for changes in resource consumption can be displayed on the service request terminal's reservation service order interface, so that the user can clearly understand the rules and circumstances of changes in resource consumption in advance. In a specific implementation, the rules for changes in resource consumption can be displayed before the service request terminal issues a target service order each time, or before the service request terminal issues a preset number of target service orders, for example, before the service request terminal issues the target service order three times before, the rules for changes in resource consumption can be displayed on the service request terminal's reservation service order interface.

Based on the same technical concept, the embodiments of the present application also provide a service order allocation device, an electronic device, and a readable storage medium, etc. For details, please refer to the following embodiments.

FIG4 is a block diagram of a service order allocation device according to some embodiments of the present application. The functions implemented by the service order allocation device correspond to the steps of executing the service order allocation method on the terminal device. The device can be understood as a component of a server including a processor, and the component can implement the service order allocation method. As shown in FIG4, the service order allocation device may include:

The first acquisition module 401 is used to acquire the start execution time of the target service order issued by the service request terminal; the target service order carries the first resource consumption situation;

A calculation module 402 is used to calculate the second resource consumption according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs within a first preset time period before the start time of execution;

A first sending module 403 is used to send a prompt message of a change in resource consumption to the service request terminal when the second resource consumption situation does not match the first resource consumption situation;

The first allocation module 404 is configured to allocate a service providing terminal to the target service order according to the second resource consumption situation if a reply message from the service request terminal to the prompt information is received within a second preset time period.

In a feasible implementation manner, the calculation module 402 includes:

a first judgment module, configured to judge, within a first preset time period before the start execution time, whether a ratio of the number of service providing terminals to the number of service orders to be assigned in the area to which the service location corresponding to the target service order belongs and the number of service orders is lower than a first preset threshold value;

The first sub-calculation module is used to calculate the price consumption if the ratio of the number of the service providing terminals to the number of the service orders is lower than a first preset threshold.

In a feasible implementation manner, the calculation module 402 includes:

a second judgment module, configured to judge, within a first preset time period before the start execution time, whether the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs exceeds a second preset threshold and whether the number of service orders exceeds a third preset threshold according to the number of service providing terminals to be assigned service orders and the number of service orders that execute the target service order;

The second sub-calculation module is used to calculate the price consumption and the time consumption if the number of the service providing terminals exceeds the second preset threshold and the number of the service orders exceeds the third preset threshold.

In a feasible implementation, the calculation module 402 is specifically used to allocate a service providing terminal within the area to which the service location corresponding to the target service order belongs to the target service order if a confirmation message is received from the service request terminal within a second preset time period regarding the prompt information.

In a feasible implementation, the calculation module 402 is specifically used to allocate a service providing terminal outside the area to which the service location corresponding to the target service order belongs to the target service order if the service request terminal receives a rejection message for the prompt information within a second preset time period.

In a feasible implementation manner, the calculation module 402 is specifically configured to cancel the target service order if a cancellation order message is received from the service request terminal in response to the prompt information within a second preset time period.

In a feasible implementation, it also includes:

The second allocation module is used to randomly allocate a service providing terminal to the target service order if no confirmation message is received from the service request terminal in response to the prompt information within a second preset time period.

In a feasible implementation, it also includes:

The second sending module is used to send a prompt message of a change in resource consumption to the service request terminal in a preset manner if no confirmation message is received from the service request terminal in response to the prompt message within a second preset time period; the preset manner includes at least one of the following methods: a text message reminder method, a robot phone notification method, and a pop-up reminder method.

In a feasible implementation manner, the first acquisition module 401 includes:

The third judgment module is used to judge whether the target service order issued by the service request terminal is an airport reservation order;

A second acquisition module is used to acquire flight information corresponding to the airport reservation order if the target service order issued by the service request terminal is an airport reservation order;

The determination module is used to determine the start execution time of the airport reservation form according to the flight information corresponding to the airport reservation form.

As shown in Figure 5, it is a schematic diagram of an electronic device provided in an embodiment of the present application. The electronic device 500 includes: a processor 501, a memory 502 and a bus 503. The memory 502 stores execution instructions. When the electronic device is running, the processor 501 communicates with the memory 502 through the bus 503, and the processor 501 executes the steps of a service order allocation method stored in the memory 502.

The computer program product for the service order allocation method provided in the embodiments of the present application includes a readable storage medium storing a non-volatile program code executable by a processor. The instructions included in the program code can be used to execute the methods described in the previous method embodiments. The specific implementation can be found in the method embodiments, which will not be repeated here.

Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

In the several embodiments provided in the present application, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. The device embodiments described above are merely schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some communication interfaces, and the indirect coupling or communication connection of devices or units can be electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.

If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a non-volatile computer-readable storage medium that is executable by a processor. Based on this understanding, the technical solution of the present application, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.

Finally, it should be noted that the above-described embodiments are only specific implementation methods of the present application, which are used to illustrate the technical solutions of the present application, rather than to limit them. The protection scope of the present application is not limited thereto. Although the present application is described in detail with reference to the above-described embodiments, ordinary technicians in the field should understand that any technician familiar with the technical field can still modify the technical solutions recorded in the above-described embodiments within the technical scope disclosed in the present application, or can easily think of changes, or make equivalent replacements for some of the technical features therein; and these modifications, changes or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included in the protection scope of the present application. Therefore, the protection scope of the present application shall be based on the protection scope of the claims.

Claims (11)

1. A service order allocation method, comprising: Get the start time of the target service order issued by the service request terminal, including: Determining whether the target service order issued by the service request terminal is an airport reservation order; If the target service order issued by the service request terminal is the airport reservation order, then obtaining the flight information corresponding to the airport reservation order; Determining the start execution time of the airport reservation form according to the flight information corresponding to the airport reservation form; The target service order carries a first resource consumption condition; In a first preset time period close to the start execution time of the target service order, the second resource consumption is calculated according to the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs, wherein the first preset time period is a preset time period; When the second resource consumption situation does not match the first resource consumption situation, sending a prompt message of a change in resource consumption situation to the service request terminal; If a reply message from the service request terminal to the prompt information is received within a second preset time period, a service providing terminal is allocated to the target service order according to the second resource consumption situation. 2. The method for allocating service orders according to claim 1, wherein the second resource consumption is calculated according to the number of service providing terminals to be allocated service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs within the first preset time period before the start of the execution time, comprising: In a first preset time period before the start time of execution, judging whether a ratio of the number of service providing terminals to the number of service orders is lower than a first preset threshold value according to the number of service providing terminals to be assigned service orders in the area to which the service location corresponding to the target service order belongs and the number of service orders; If the ratio of the number of the service providing terminals to the number of the service orders is lower than a first preset threshold, the service fee consumption is calculated. 3. The service order allocation method according to claim 1, characterized in that, in a first preset time period before the start time of the execution, according to the number of service providing terminals to be allocated service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs, calculating the second resource consumption situation comprises: In a first preset time period before the start time of execution, judging whether the number of service providing terminals to be assigned service orders and the number of service orders in the area to which the service location corresponding to the target service order belongs exceeds a second preset threshold and whether the number of service orders exceeds a third preset threshold according to the number of service providing terminals to be assigned service orders and the number of service orders that execute the target service order; If the number of the service providing terminals exceeds the second preset threshold or the number of the service orders exceeds the third preset threshold, the service fee consumption and the waiting time consumption are calculated. 4. The method for allocating service orders according to claim 1, wherein if a reply message from the service request terminal to the prompt information is received within a second preset time period, allocating a service providing terminal to the target service order according to the second resource consumption situation comprises: If a confirmation message is received from the service request terminal in response to the prompt information within a second preset time period, a service providing terminal in the area to which the service location corresponding to the target service order belongs is allocated to the target service order. 5. The method for allocating service orders according to claim 1, wherein if a reply message from the service request terminal to the prompt information is received within a second preset time period, allocating a service providing terminal to the target service order according to the second resource consumption situation comprises: If a rejection message for the prompt information is received from the service request terminal within a second preset time period, a service providing terminal outside the area to which the service location corresponding to the target service order belongs is allocated to the target service order. 6. The method for allocating service orders according to claim 1, wherein if a reply message from the service request terminal to the prompt information is received within a second preset time period, allocating a service providing terminal to the target service order according to the second resource consumption situation comprises: If a cancellation order message is received from the service request terminal in response to the prompt information within a second preset time period, the target service order is canceled. 7. The service order allocation method according to claim 1, further comprising: If no confirmation message is received from the service request terminal in response to the prompt information within a second preset time period, a service providing terminal is randomly assigned to the target service order. 8. The service order allocation method according to claim 1, further comprising: If no confirmation message is received from the service request terminal regarding the prompt information within a second preset time period, a prompt message indicating a change in resource consumption is sent to the service request terminal in a preset manner; the preset manner includes at least one of the following: a text message reminder, a robot phone notification, and a pop-up reminder. 9. A service order distribution device, characterized by comprising: The first acquisition module is used to acquire the start execution time of the target service order issued by the service request terminal, including: Determining whether the target service order issued by the service request terminal is an airport reservation order; If the target service order issued by the service request terminal is the airport reservation order, then obtaining the flight information corresponding to the airport reservation order; Determining the start execution time of the airport reservation form according to the flight information corresponding to the airport reservation form; The target service order carries a first resource consumption condition; a calculation module, configured to calculate a second resource consumption situation according to the number of service providing terminals to be assigned service orders and the number of service orders in the region to which the service location corresponding to the target service order belongs within a first preset time period close to the start execution time of the target service order; the first preset time period is a preset time period; A first sending module, configured to send a prompt message indicating a change in resource consumption to the service request terminal when the second resource consumption situation does not match the first resource consumption situation; The first allocation module is configured to allocate a service providing terminal to the target service order according to the second resource consumption situation if a reply message from the service request terminal to the prompt information is received within a second preset time period. 10. An electronic device, characterized in that it comprises: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, when the electronic device is running, the processor and the memory communicate through the bus, and when the machine-readable instructions are executed by the processor, the steps of the service order allocation method as described in any one of claims 1 to 8 are performed. 11. A readable storage medium, characterized in that a computer program is stored on the readable storage medium, and when the computer program is executed by a processor, the steps of the service order allocation method according to any one of claims 1 to 8 are executed.