CN111836254A - A method, device and device for realizing a service call - Google Patents

Abstract

A method, apparatus and device for implementing a service call, wherein the method includes: determining that a calling end initiates a call but an RCS APP of the called end is offline; waking up the RCS APP of the called end; and paging the RCS APP of the called end. In the embodiment of the present invention, the wake-up operation is performed when the RCS APP of the called end is offline, so that the called user is notified in real time to answer the call, so that the call is established successfully, and the user's demand for timely communication is satisfied.

Description

A method, device and device for realizing a service call

technical field

This document relates to, but is not limited to, a method, apparatus, device and computer-readable storage medium for implementing a service call.

Background technique

With the continuous development of mobile broadband and smart terminals, various OTT (Over The Top) applications with instant messaging as the core are flourishing. These applications have gathered a large number of users through free and rich user experience, and have a great impact on operators' traditional messaging and The voice business has had a huge impact. In order to adapt to the new market environment and competition needs, operators hope to rely on personal integrated communication services under the telecommunication network to achieve a smooth upgrade of traditional voice, message, address book and other basic communication services, and to improve user service experience in the 4G/5G network environment. , to preempt the user entry again. In this context, RCS (Rich Communication Suite, converged communication system) is produced.

With the continuous development of the RCS system and the enrichment of smart terminals, the RCS APP (Application) can be deployed on multiple smart terminals at the same time, such as smart watches, smart phones, PAD (Portable Device, tablet computer), PC (Personal Device) Computer, personal computer), etc. Therefore, the RCS multi-terminal voice service (IPCentrex) based on IMS (IP Multimedia Subsystem, IP Multimedia Subsystem) is generated, that is, the same RCS APP account can be logged on multiple terminals at the same time, and users can make/receive calls on any terminal. , the multi-terminal service realizes the process and logic control of the entire multi-terminal call.

When users use the RCS multi-terminal service for voice calls, they usually encounter the situation that the RCSAPP of all terminals of the called user is offline, so that the call cannot be notified to the called user, and the call cannot be connected in time.

SUMMARY OF THE INVENTION

The following is an overview of the topics detailed in this article. This summary is not intended to limit the scope of protection of the claims.

Embodiments of the present invention provide a method, apparatus, device, and computer-readable storage medium for implementing a service call, so as to improve the call completion rate.

An embodiment of the present invention provides a method for implementing a service call, including:

It is determined that the calling end initiates a call and the called end's converged communication system application RCS APP is not online;

Wake up the RCS APP of the called end;

Paging the RCS APP of the called end.

An embodiment of the present invention also provides a device for implementing a service call, including:

A determination module, used to determine that the calling end initiates a call and the RCS APP of the called end is offline;

Wake-up module, used to wake up the RCS APP of the called end;

The paging module is used for paging the RCS APP of the called end.

An embodiment of the present invention also provides a device for implementing a service call, including: a memory, a processor, and a computer program stored in the memory and running on the processor, where the processor implements the service call when the processor executes the program implementation method.

Embodiments of the present invention further provide a computer-readable storage medium storing computer-executable instructions, where the computer-executable instructions are used to execute the method for implementing the service call.

The embodiment of the present invention includes: determining that the calling end initiates a call but the RCS APP of the called end is offline; waking up the RCS APP of the called end; and paging the RCS APP of the called end. In the embodiment of the present invention, the wake-up operation is performed when the RCS APP of the called end is not online, so that the called user is notified in real time to answer the call, so that the call is established successfully and the user's demand for timely communication is satisfied.

Other aspects will become apparent upon reading and understanding of the drawings and detailed description.

Description of drawings

1 is a system architecture diagram of an embodiment of the present invention;

2 is a flowchart of a method for implementing a service call according to an embodiment of the present invention;

Fig. 3 is the signaling flow chart of the realization method of the service call of the application example of the present invention;

4 is a schematic diagram of the composition of an apparatus for implementing a service call according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of the composition of a device for implementing a service call according to an embodiment of the present invention.

Detailed ways

Hereinafter, the embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The steps shown in the flowcharts of the figures may be performed in a computer system, such as a set of computer-executable instructions. Also, although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that herein.

At present, RCS multi-terminal service does not have call wake-up function. If the RCS APP of the called terminal is offline, the call establishment fails, and a message of missed call will appear on the RCS APP. Function.

The embodiment of the present invention proposes that when the called RCS APP goes offline, the RCS multi-terminal service sends a message through the IPCentrex to wake up the RCS APP of the called terminal to realize a service call.

1, in the multi-terminal service system according to the embodiment of the present invention, the multi-terminal service network element of RCS is IPCentrex AS (Application Server, application server), which realizes the multi-terminal call control function on the basis of the IMS core network. S-CSCFs (Serving-Call Session Control Function, Serving-Call Session Control Function) perform message exchange through SIP (Session Initiation Protocol, Session Initiation Protocol) to realize multi-terminal media information exchange and call control. The AOI (Always Online Infrastructure, always online push platform) network element of the RCS multi-terminal service system is mainly used to connect with the message push server and deliver the push (PUSH) message to the terminal, thereby realizing the automatic wake-up of the RCS APP. The message push server may include APNS (Apple Push Notification Service, Apple's push notification server), or may include GCM (Google Cloud Messaging, Google Cloud Messaging server).

As shown in FIG. 2 , the method for implementing a service call according to an embodiment of the present invention, applied to IPCentrex, includes:

Step 101, it is determined that the calling end initiates a call and the RCS APP of the called end is offline.

In one embodiment, it may be determined that the RCSAPP of the called end is offline according to the received response message that the RCS APP is offline.

For example, when IPCentrex receives the 480/408/430/500 message returned by the S-CSCF, it means that the RCSAPP of the called end is not online.

Step 102, wake up the RCS APP of the called end.

In one embodiment, the RCS APP of the called end is woken up by sending a PUSH message.

Wherein, the PUSH message may be sent to the AOI, so that the AOI wakes up the RCS APP of the called end through the message push server.

In one embodiment, before the push message is sent to the AOI, the terminal type and token (Token) information of the called end are determined by querying a database;

IPCentrex carries the terminal type and token information in the push message, and sends it to the AOI.

The token information may be a Token value. After receiving the PUSH message from IPCentrex, the AOI converts the message into a standard interface and sends it to the APNS/GCM, and the APNS/GCM sends the message to the called terminal.

The AOI determines which message push server (APNS or GCM) to send the PUSH message to according to the terminal type, and determines the corresponding called terminal according to the token information.

In an embodiment, after IPCentrex sends the push message, it further includes:

Send a ringback tone instruction (that is, a 180 ringing ringing message) to the calling end.

In an embodiment, after IPCentrex sends the push message, it further includes:

According to the received registration message sent by the RCS APP, it is determined that the RCS APP has been awakened.

Wherein, when the IPCentrex third party registers the message, it is determined that the UEB of the called end has been awakened by the RCSAPP, and the paging of the called end can be initiated.

Step 103, paging the RCS APP of the called end.

Among them, when IPCentrex paging the RCS APP of the called end, because the RCS APP of the called end has been awakened, the RCS APP of the called end rings and the answer/reject interface pops up. After the called user chooses to answer, the call is established and the main The calling user and the called user can talk.

It should be noted that since there may be multiple RCS APPs on the called end, in actual application, according to a preset policy, when all or part of the RCS APPs of the called end are offline, the RCS APP of the called end can be paged. When paging the RCS APP of the called end, you can page all the offline RCS APPs of the called end according to the preset policy, or you can page one or more offline RCS APPs with the highest priority, and you can also page the specified RCS APP. one or more RCS APPs that are not online.

In the embodiment of the present invention, the wake-up operation is performed when the RCS APP of the called end is not online, so that the called user is notified in real time to answer the call, so that the call is established successfully and the user's demand for timely communication is satisfied.

The following is an example of application.

Referring to Figure 1 and Figure 3, the multi-terminal service network element IPCentrex mainly implements call control of service logic on the basis of the IMS core network. When the calling terminal (UE A) initiates a call, the IPCentrex pages the called terminal (UE B). , when the core network on the called side returns a response (480/408/500) that the RCS APP on the called terminal is not online, IPCentrex queries the type and Token of the called terminal in the local terminal registration database. The operation of sending a PUSH message with the Token value to AOI. After receiving the message from IPCentrex, AOI converts the message into a standard interface and sends it to APNS/GCM. APNS/GCM sends it to the called terminal, and the RCS APP on the called terminal will be automatically awakened. , so that the awakened RCS APP sends a third-party registration message to the IPCentrex system. When IPCentrex receives the registration message from the RCS APP, IPCentrex calls the called terminal, and the called terminal will pop up the call answering message of the RCS APP. /Reject interface, the called user clicks to answer, and the call is established successfully.

3, including the following steps:

Step 201, the RCS APP (UE B) on the terminal of the called user B initiates a registration request (REGISTER) to the home SBC (Session Border Controller, session border controller) B;

Step 202, SBC B sends the registration request to the S-CSCF B where it is located;

Step 203, S-CSCF B returns a 200ok message to SBC B;

Step 204, SBC B returns a 200ok message to UE B;

Step 205, S-CSCF B sends a third-party registration message to IPCentrex;

Step 206, IPCentrex saves the terminal type and Token in the registration message in the local database;

Step 207, IPCentrex returns a 200ok message to the S-CSCF;

In step 208, UE B has been successfully registered and is online. After a period of time, it may be that the user voluntarily offlined the RCS APP or the process of the APP was killed by the IOS/Android operating system, resulting in the offline of the RCS APP;

Step 209, the calling user A initiates a voice call to UEB on the RCS APP (UE A) on the terminal A, and UE A sends an invite (invite) message to SBC A;

Step 210, SBC A forwards the invitation message to S-CSCF A;

Step 211, S-CSCF A forwards the invitation message to IPCentrex;

Step 212, triggering the calling process of IPCentrex, after IPCentrex parses the message, finds the called number, and initiates an invitation message to UE B according to the called number. In this step, IPCentrex sends the invitation message to S-CSCF A;

Step 213, S-CSCF A sends an invitation message to S-CSCF B;

Step 214, S-CSCF B sends an invitation message to IPCentrex to trigger the called process of IPCentrex;

Step 215, IPCentrex sends an invitation message to S-CSCF B;

Step 216, S-CSCF B sends an invitation message to SBC B;

Step 217, since UE B has gone offline, SBC B returns a 480/408/430/500 message to S-CSCF B;

Step 218, S-CSCF B sends a 480/408/430/500 message to IPCentrex;

Step 219, after the called process of IPCentrex receives the 480/408/430/500 message, it knows that the RCS APP on the called terminal is not online, so it queries the local database to find the terminal type and Token value of the called terminal;

Step 220: IPCentrex sends a Pushkit-based VOIP (Voice over Internet Protocol, voice over IP protocol) PUSH message to the AOI; after the AOI is converted into a standard message, the message is sent to the ANPS/GCM, and the ANPS/GCM sends the message to the corresponding terminal superior;

Step 221, IPCentrex sends a 180ringing ringing message to S-CSCF B;

Step 222, S-CSCF B sends a 180 ringing message to S-CSCF A;

Step 223, S-CSCF A sends a 180ringing message to IPCentrex;

Step 224, IPCentrex sends a 180ringing ringing message to S-CSCF A;

Step 225, S-CSCF A sends a 180 ringing message to SBC A;

Step 226, SBC A sends a 180ringing ringing message to UE A;

Step 227, after the UE B terminal receives the PUSH message, the RCS APP is automatically awakened;

Step 228, UE B initiates a registration message;

Step 229, SBC B sends a registration message to S-CSCF B;

Step 230, S-CSCF B returns a 200ok message to SBC B;

Step 231, SBC B returns a 200ok message to UE B;

Step 232, S-CSCF B sends a third-party registration message to IPCentrex;

Step 233, when IPCentrex receives the third-party registration message, it knows that UEB has been woken up and goes online, and IPCentrex initiates paging to UE B again;

Step 234, IPCentrex sends an invitation message to S-CSCF B;

Step 235, S-CSCF B sends an invitation message to SBC B;

Step 236, SBC B sends an invitation message to UE B;

Step 237, the RCS APP on UE B rings and pops up an answer/reject interface, and sends a 180ringing ringing message to SBC B;

Step 238, SBC B sends a 180 ringing message to S-CSCF B;

Step 239, S-CSCF B sends a 180 ringing message to IPCentrex.

After user B chooses to answer the call, the call is successfully established, and user A and user B can make a voice call.

In the embodiment of the present invention, when the called RCS APP goes offline, the RCS multi-terminal service sends a PUSH message to the called terminal through the IPCentrex service, the called terminal automatically wakes up the RCS APP, and the IPCentrex will continue to call the called terminal. The call answer/reject interface of the RCS APP will pop up on the terminal. The called user clicks to answer, and the call is established successfully. This internal processing process of IPCentrex does not have any abnormal experience or impact on the host user.

As shown in FIG. 4 , an embodiment of the present invention further provides a device for implementing a service call, including:

The determining module 31 is used to determine that the calling end initiates a call and the RCS APP of the called end is not online;

The wake-up module 32 is used to wake up the RCS APP of the called end;

The paging module 33 is used for paging the RCS APP of the called end.

In an embodiment, the determining module 31 is configured to determine that the RCS APP of the called end is offline according to the received response message that the RCS APP is offline.

In one embodiment, the wake-up module 32 is configured to wake up the RCS APP of the called end by sending a push message.

In one embodiment, the wake-up module 32 is configured to send the push message to the AOI, so that the AOI wakes up the RCS APP of the called end through the message push server.

In an embodiment, the wake-up module 32 is configured to determine the terminal type and token information of the called end by querying a database, carry the terminal type and token information in the push message, and send it to the callee. Describe AOI.

In an embodiment, the wake-up module 32 is further configured to send a ringback tone instruction to the calling end.

In an embodiment, the wake-up module 32 is further configured to determine, according to the received registration message sent by the RCS APP, that the RCS APP has been woken up.

In the embodiment of the present invention, the wake-up operation is performed when the RCS APP of the called end is not online, so that the called user is notified in real time to answer the call, so that the call is established successfully and the user's demand for timely communication is satisfied.

As shown in FIG. 5 , an embodiment of the present invention further provides a device for implementing a service call, including: a memory 41 , a processor 42 , and a computer program 43 stored in the memory 41 and running on the processor 42 . When the controller 42 executes the program, the implementation method of the service call is realized.

Embodiments of the present invention further provide a computer-readable storage medium storing computer-executable instructions, where the computer-executable instructions are used to execute the method for implementing the service call.

In this embodiment, the above-mentioned storage medium may include, but is not limited to, a U disk, a read-only memory (ROM, Read-Only Memory), a random access memory (RAM, Random Access Memory), a mobile hard disk, a magnetic disk, or an optical disk, etc. Various media that can store program code.

Those of ordinary skill in the art can understand that all or some of the steps in the methods disclosed above, functional modules/units in the systems, and devices can be implemented as software, firmware, hardware, and appropriate combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be composed of several physical components Components execute cooperatively. Some or all of the components may be implemented as software executed by a processor, such as a digital signal processor or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer-readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). As is known to those of ordinary skill in the art, the term computer storage media includes both volatile and nonvolatile implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data flexible, removable and non-removable media. Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disk (DVD) or other optical disk storage, magnetic cartridges, magnetic tape, magnetic disk storage or other magnetic storage devices, or may Any other medium used to store desired information and which can be accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and can include any information delivery media, as is well known to those of ordinary skill in the art .

Claims (11)

1. A method for implementing a service call, comprising: It is determined that the calling end initiates a call and the called end's converged communication system application RCS APP is not online; Wake up the RCS APP of the called end; Paging the RCS APP of the called end. 2. The method of claim 1, wherein the determining that the calling end initiates a call and the RCSAPP of the called end is offline, comprising: According to the received response message that the RCS APP is offline, it is determined that the RCS APP of the called end is offline. 3. The method according to claim 1, wherein the RCS APP that wakes up the called end comprises: Wake up the RCS APP of the called end by sending a push message. 4. The method according to claim 3, wherein the RCSAPP of the called terminal is awakened by sending a push message, comprising: Send the push message to the always-on push platform AOI, so that the AOI wakes up the RCS APP of the called end through the message push server. 5. The method of claim 4, wherein before the sending the push message to the AOI, the method further comprises: Determine the terminal type and token information of the called end by querying the database. 6. The method of claim 5, wherein the sending the push message to the AOI comprises: The terminal type and token information are carried in the push message and sent to the AOI. The method according to any one of claims 3 to 6, wherein after the RCS APP of the called end is woken up by sending a push message, the method further comprises: Send a ringback tone instruction to the calling end. The method according to any one of claims 3 to 6, wherein after the RCS APP of the called end is woken up by sending a push message, the method further comprises: According to the received registration message sent by the RCS APP, it is determined that the RCS APP has been awakened. 9. A device for implementing a service call, comprising: A determination module, used to determine that the calling end initiates a call and the RCS APP of the called end is offline; Wake-up module, used to wake up the RCS APP of the called end; The paging module is used for paging the RCS APP of the called end. 10. A device for implementing a service call, comprising: a memory, a processor and a computer program stored in the memory and running on the processor, wherein the processor implements the program as claimed in claim 1 when executing the program A method for implementing the service call described in any one of ~8. 11 . A computer-readable storage medium storing computer-executable instructions, wherein the computer-executable instructions are used to execute the method for implementing a service call according to any one of claims 1 to 8 .

Images