CN111611268A - Search processing method and device for government service - Google Patents

Abstract

The present invention provides a search processing method, device, electronic device and computer-readable storage medium for government services; the method includes: in response to the obtained keywords of government services, displaying at least one item matching the keywords; wherein, each Multiple handling areas are aggregated in each item; in response to the trigger operation for the target item, the multiple handling areas aggregated in the target item are sorted, and multiple buttons corresponding to one-to-one are displayed; The buttons corresponding to the top-ranked part of the management area in the above sorting are displayed according to a specific display mode; the specific display mode includes specific display parameters, and the specific display parameters are different from the default display parameters of the buttons corresponding to other management areas, and other management areas are in the sorting process. Processing areas other than some processing areas. Through the present invention, the user can quickly locate the required item details, and the user experience of the digital government service is improved.

Description

Search processing method and device for government service

technical field

The present invention relates to the technical field of digital government affairs, and in particular, to a search processing method, apparatus, electronic device and computer-readable storage medium for government affairs services.

Background technique

In 2016, China issued relevant policies requiring the establishment of one portal and one portal. One portal is the only online portal for users to deal with the government. Its importance is self-evident.

However, because each province has a lot of matters and involves a lot of business departments, it is impossible for users to know the specific name of the matter in the matter directory system, nor do they know which business department is responsible for the matter. When handling matters online, most of them need to search through the government service network to retrieve relevant matters (handling guides) and recommended matters, and then go to the handling page through the link in the result, but because of the different levels of decentralization of matters in each province For example, some are distributed to the city, some are distributed to the district, and some are even distributed to the town street. If the ordinary retrieval and display method is used, the same item (that is, the item with the same name) will occupy several pages, and users cannot quickly locate it. to the required details.

SUMMARY OF THE INVENTION

The embodiments of the present invention provide a search processing method, device, electronic device and computer-readable storage medium for government affairs services, which can enable users to quickly locate the required item details and improve the user experience of digital government affairs services.

The technical solution of the embodiment of the present invention is realized as follows:

An embodiment of the present invention provides a search processing method for government services, including:

In response to the acquired keyword of the government service, displaying at least one item matching the keyword;

Among them, multiple handling areas are aggregated in each of the mentioned matters;

In response to the triggering operation on the target item, for the multiple handling areas aggregated in the target item, sort the multiple handling areas, and display a plurality of buttons corresponding to one-to-one;

Wherein, the buttons corresponding to the top-ranked part of the processing area in the sorting are displayed according to a specific display mode;

The specific display mode includes specific display parameters, and the specific display parameters are different from the default display parameters of buttons corresponding to other handling areas, and the other handling areas are handling areas other than the partial handling areas in the sorting.

An embodiment of the present invention provides a search processing device for government services, including:

A response module, used for responding to the obtained keywords of government affairs services;

a display module, configured to display at least one item matching the keyword;

Among them, multiple handling areas are aggregated in each of the mentioned matters;

The response module is further configured to respond to a trigger operation for the target item;

The display module is further configured to sort the multiple management areas aggregated in the target item, and display multiple buttons corresponding to one-to-one;

Wherein, the buttons corresponding to the top-ranked part of the processing area in the sorting are displayed according to a specific display mode;

The specific display mode includes specific display parameters, and the specific display parameters are different from the default display parameters of buttons corresponding to other handling areas, and the other handling areas are handling areas other than the partial handling areas in the sorting.

In the above solution, the device further includes a query module for querying a plurality of items matching the keyword and associated handling areas from the item index library; the device further includes a merging module for combining the multiple items. The items with the same name in each item are merged; among them, the merged items are aggregated with multiple related handling areas.

In the above solution, the specific display parameter includes at least one of the following: a specific size, a specific color, and a specific display background; when the specific display parameter includes the specific size, the specific size is larger than that corresponding to the other management areas. The default size of the button; when the specific display parameter includes the specific color, the specific color is different from the default colors of the buttons corresponding to the other handling areas; when the specific display parameter includes the specific display background, The default display parameters of the buttons corresponding to the other management areas do not have the specific display background.

In the above solution, the device further includes an acquisition module for acquiring the type of users who submitted the keyword; the device further includes a screening module for screening the multiple handling areas according to the user type, and obtaining Among the plurality of handling areas, a handling area capable of accepting the user type; wherein, the handling area capable of accepting the user type is used for performing the sorting.

In the above solution, the obtaining module is further configured to obtain the current geographic location of the user; the sorting module is further configured to, according to the distance between the geographic location and the multiple handling areas, perform a The processing areas are sorted in ascending order.

In the above solution, the acquisition module is further configured to acquire historical access data of multiple handling areas corresponding to each of the items; the sorting module is further configured to, according to the historical access data, perform an analysis on each of the items The multiple management areas are sorted in descending order of access frequency.

In the above solution, the obtaining module is further configured to obtain historical access data of multiple handling areas corresponding to each of the items from the blockchain network; the sorting module is further configured to call the blockchain network The smart contract in , so that the smart contract performs the following operations: according to the historical access data, the access frequency of the multiple handling areas of each of the items is sorted in descending order.

In the above solution, the response module is further configured to respond to a triggering operation for the target button; the display module is also configured to display, for the management area associated with the target button, that the target item is handled in the management area The details of the first type of matter, and a one-to-one correspondence with multiple first-class matter detail buttons; wherein, the first type of matter details include at least one of the following: handling process, required materials, handling location, and acceptance conditions.

In the above solution, the display module is also used to display the second type of event details button; the response module is also used to respond to the trigger operation for the second type of event details button; the display module is also used. Display the details of the second category of matters that are processed in the handling area for the target matter; wherein, the details of the second category of matters include at least one of the following: category of matters, scope of acceptance, time limit for settlement, online handling procedures, and online Process below.

An embodiment of the present invention provides an electronic device, including:

memory for storing executable instructions;

The processor is configured to implement the search processing method for government affairs services provided by the embodiments of the present invention when executing the executable instructions stored in the memory.

Embodiments of the present invention provide a computer-readable storage medium storing executable instructions for causing a processor to execute the search processing method for government services provided by the embodiments of the present invention.

The embodiment of the present invention has the following beneficial effects:

By merging items with the same name, users can quickly locate the target item to be handled, and then guide users to select the target handling area in a graphical way, so as to quickly find the final item details, which greatly shortens the time for users. The time to find the required item details improves the user experience of digital government services.

Description of drawings

FIG. 1 is an optional schematic structural diagram of a search processing system for government services provided by an embodiment of the present invention;

2 is an optional schematic structural diagram of a terminal provided by an embodiment of the present invention;

3 is an optional schematic flowchart of a search processing method for government services provided by an embodiment of the present invention;

4 is another optional schematic flowchart of a search processing method for government services provided by an embodiment of the present invention;

FIG. 5 is another optional schematic flowchart of a search processing method for government services provided by an embodiment of the present invention;

6 is a schematic diagram of a search result display page of a government service provided by related technologies;

7 is a schematic diagram of a search result display page of a government service provided by an embodiment of the present invention;

8 is a schematic diagram of a plurality of administrative divisions associated with a display item provided by an embodiment of the present invention;

9 is a schematic diagram showing a plurality of subordinate administrative divisions under an administrative division provided by an embodiment of the present invention;

FIG. 10 is a schematic diagram of displaying item details provided by an embodiment of the present invention;

FIG. 11 is a schematic diagram of a text details page of event details provided by an embodiment of the present invention;

FIG. 12 is a schematic diagram of a text details page of event details provided by an embodiment of the present invention.

Detailed ways

In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings. All other embodiments obtained under the premise of creative work fall within the protection scope of the present invention.

In the following description, reference is made to "some embodiments" which describe a subset of all possible embodiments, but it is understood that "some embodiments" can be the same or a different subset of all possible embodiments, and Can be combined with each other without conflict.

Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terms used herein are for the purpose of describing the embodiments of the present invention only, and are not intended to limit the present invention.

Before further describing the embodiments of the present invention in detail, the terms and terms involved in the embodiments of the present invention are described. The terms and terms involved in the embodiments of the present invention are applicable to the following explanations.

1) The government service network, the portal for users to handle matters online, is generally established by the provincial bureau of political affairs and statistics according to national requirements and in combination with local actual conditions. The columns stipulated by the state, such as bad reviews, are composed of some local characteristics.

2) The list of matters, the basis for the work of government departments, is compiled by the National Compilation Office, and then distributed to the provinces one by one. street etc. The item directory is a tree structure, the non-leaf nodes are general directories, and the leaf nodes are called items, also called implementation lists or work guides.

3) Item catalog system to realize the application of item catalog compilation.

4) Matters, also known as work guides or implementation lists, are the basis for government affairs to carry out work.

5) Administrative divisions, short for administrative divisions, are the divisions implemented by the state for hierarchical management. The Constitution of the People's Republic of China expressly stipulates:

(1) The country is divided into provinces, autonomous regions and municipalities directly under the Central Government;

(2) Provinces and autonomous regions are divided into autonomous prefectures, counties, autonomous counties and cities;

(3) Counties and autonomous counties are divided into townships, ethnic townships and towns. Municipalities and larger cities are divided into districts and counties. Autonomous prefectures are divided into counties, autonomous counties, and cities. Autonomous regions, autonomous prefectures, and autonomous counties are all ethnic autonomous areas. The state also establishes special administrative regions when necessary. The composition of administrative divisions is a tree structure.

The government service network is the only online portal for users to deal with the government, and its importance is self-evident.

However, in the embodiment of the present invention, it is found that since each province has a lot of matters and involves a lot of business departments, users may not be clear about the specific items in the matter catalog system when they handle matters online on the government service network. Name, and do not know which business department is responsible for the matter, so that users can only search through the government service network to retrieve related matters and recommended matters, and then find the required handling page through the link in the result. In addition, since the level of decentralization of matters in each province is also different, for example, some are delegated to the city, some are delegated to the district, and some are even delegated to the streets, if ordinary retrieval and display methods are used, it will lead to the same item (that is, the item with the same name). ) occupies multiple pages, and users cannot quickly locate the required management page.

In view of the above problems, embodiments of the present invention provide a search processing method, device, electronic device, and computer-readable storage medium for government affairs services, which can enable users to quickly locate the required item details and improve the user experience of digital government affairs services. .

The following describes an exemplary application of the search processing device for government services provided by the embodiment of the present invention. The device provided by the embodiment of the present invention may be implemented as a notebook computer, a tablet computer, a desktop computer, a set-top box, a mobile device (for example, a mobile phone, a portable music Players, personal digital assistants, dedicated messaging devices, portable game devices) and other types of user terminals.

Referring to FIG. 1 , FIG. 1 is a schematic diagram of an optional architecture of a search processing system 100 for government affairs services provided by an embodiment of the present invention. In order to enable users to quickly locate the required item details, the terminal 400 connects to the server through the network 300 200, the network 300 may be a wide area network or a local area network, or a combination of the two.

As shown in FIG. 1 , the user submits the keywords of the government affairs service through the client 410 running on the terminal 400 , and then the client 410 sends the keywords submitted by the user to the server 200 through the network 300 . After receiving the keyword sent by the client 410, the server 200 searches the item index database according to the received keyword, and returns the retrieved items matching the keyword to the client 410 through the network 300. . After receiving the multiple items returned by the server 200, the client 410 merges items with the same name among the multiple items, and displays at least one item after the merge; wherein each item aggregates multiple handling areas. Subsequently, when the client 410 receives a trigger operation on the target item from the user, multiple buttons corresponding to one-to-one are displayed for the multiple management areas aggregated in the target item. Finally, when the client 410 receives the user's trigger operation on the target button, for the handling area associated with the target button, the item details of the target item handled in the handling area are displayed.

In some embodiments, the server 200 may be an independent physical server, or a server cluster or a distributed system composed of multiple physical servers, or may provide cloud services, cloud databases, cloud computing, cloud functions, cloud storage, Cloud servers for basic cloud computing services such as network services, cloud communications, middleware services, domain name services, security services, CDN, and big data and artificial intelligence platforms. The terminal 400 may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, a smart watch, etc., but is not limited thereto. The terminal 400 and the server 200 may be directly or indirectly connected through wired or wireless communication, which is not limited in this embodiment of the present invention.

Referring to FIG. 2, FIG. 2 is a schematic structural diagram of a search processing device for a government service provided by an embodiment of the present invention. Taking the implementation of the search processing device for government services as the terminal 400 as an example, the terminal 400 shown in FIG. 2 includes: at least one processor 410 , memory 450 , at least one network interface 420 and user interface 430 . The various components in terminal 400 are coupled together by bus system 440 . It is understood that the bus system 440 is used to implement the connection communication between these components. In addition to the data bus, the bus system 440 also includes a power bus, a control bus, and a status signal bus. For clarity, however, the various buses are labeled as bus system 440 in FIG. 2 .

The processor 410 may be an integrated circuit chip with signal processing capabilities, such as a general-purpose processor, a digital signal processor (DSP, Digital Signal Processor), or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc., where a general-purpose processor may be a microprocessor or any conventional processor or the like.

User interface 430 includes one or more output devices 431 that enable presentation of media content, including one or more speakers and/or one or more visual display screens. User interface 430 also includes one or more input devices 432, including user interface components that facilitate user input, such as a keyboard, mouse, microphone, touch screen display, camera, and other input buttons and controls.

Memory 450 may be removable, non-removable, or a combination thereof. Exemplary hardware devices include solid state memory, hard drives, optical drives, and the like. Memory 450 optionally includes one or more storage devices that are physically remote from processor 410 .

Memory 450 includes volatile memory or non-volatile memory, and may also include both volatile and non-volatile memory. The non-volatile memory may be a read only memory (ROM, Read Only Memory), and the volatile memory may be a random access memory (RAM, Random Access Memory). The memory 450 described in the embodiments of the present application is intended to include any suitable type of memory.

In some embodiments, memory 450 is capable of storing data to support various operations, examples of which include programs, modules, and data structures, or subsets or supersets thereof, as exemplified below.

The operating system 451 includes system programs for processing various basic system services and performing hardware-related tasks, such as framework layer, core library layer, driver layer, etc., for implementing various basic services and processing hardware-based tasks;

A network communications module 452 for reaching other computing devices via one or more (wired or wireless) network interfaces 420, exemplary network interfaces 420 including: Bluetooth, Wireless Compatibility (WiFi), and Universal Serial Bus ( USB, Universal Serial Bus), etc.;

A presentation module 453 for enabling presentation of information (eg, a user interface for operating peripherals and displaying content and information) via one or more output devices 431 (eg, a display screen, speakers, etc.) associated with the user interface 430 );

An input processing module 454 for detecting one or more user inputs or interactions from one of the one or more input devices 432 and translating the detected inputs or interactions.

In some embodiments, the apparatus provided by the embodiments of the present invention may be implemented in software. FIG. 2 shows a search processing apparatus 455 for government services stored in the memory 450, which may be software in the form of programs and plug-ins, including The following software modules: the response module 4551 and the display module 4552, these modules are logical, so they can be combined arbitrarily or further divided according to the realized functions. The function of each module will be explained below.

In other embodiments, the apparatus provided by the embodiment of the present invention may be implemented in hardware. As an example, the apparatus 455 for searching and processing government affairs services provided by the embodiment of the present invention may be a processor in the form of a hardware decoding processor. It is programmed to execute the search processing method for government services provided by the embodiments of the present invention. For example, a processor in the form of a hardware decoding processor may adopt one or more application specific integrated circuits (ASIC, Application Specific Integrated Circuit), DSP, programmable Logic Device (PLD, Programmable Logic Device), Complex Programmable Logic Device (CPLD, Complex Programmable Logic Device), Field Programmable Gate Array (FPGA, Field-Programmable Gate Array) or other electronic components.

The following will describe an example application when the apparatus for searching and processing government services provided by the embodiments of the present invention is implemented as a terminal, taking the client running in the terminal to implement the method for searching and processing government services provided by the embodiments of the present invention as an example.

Here, the client can be a dedicated client for government services; it can also be a browser, which displays the search results of government services in the form of web pages; it can also be various network applications (such as social networks) running government service query applet APP), which includes a browser environment for running government service search and result display.

Referring to FIG. 3 , FIG. 3 is an optional schematic flowchart of a search processing method for government affairs services provided by an embodiment of the present invention, which will be described in conjunction with the steps shown in FIG. 3 .

In step S101, the client responds to the acquired keyword of the government service.

In some embodiments, after receiving the keyword of government affairs service input by the user, the client sends the keyword input by the user to the server, and the server searches the item index database for multiple items matching the keyword according to the keyword. items and associated handling areas, and then the server returns the multiple items and associated handling areas obtained from the query to the client. Here, the keyword of the government service may be manually input by the user in the graphical interface of the client, or may be input by voice.

As an example, taking the client as a dedicated client for government services as an example, the user terminal may be installed with an application program that provides query of government services, and the application program includes an application component for assisting the application program to provide a search function, The application component and the application program work together to provide users with query services for government services. For example, the application component first obtains the keywords of government affairs services entered by the user on the page of the application through the interface with the application, such as "talent introduction", and then, after obtaining the keywords input by the user, the application component The keyword is carried in the search request message and sent to the server. The server performs the search operation according to the keyword carried in the received search request message (that is, the server searches the item index database according to the keyword "talent introduction", and obtains the items matching "talent introduction" and the associated handling area), And return the search result data to the application component through the search request response message.

For example, taking the client as a browser as an example, the user first logs in to the government service network through the browser, and then enters the keyword of the government service to be queried in the search box provided by the government service network. For example, the user can log in the government service network. Enter "housing provident fund" in the provided search box, and then the browser sends a search request carrying the keywords entered by the user to the server to obtain multiple items matching "housing provident fund" and the associated handling areas.

In step S102, the client displays at least one item matching the keyword; wherein each item aggregates multiple handling areas.

In some embodiments, after receiving multiple items matching the keyword and the associated handling area returned by the server, the client terminal may first combine the items with the same name among the multiple items before displaying them.

For example, taking the client as a dedicated client for government services, the application component may receive a search request response message returned by the server, where the search request response message carries multiple items matching the keywords and associated handling areas. After receiving multiple items matching the keyword and the associated processing area, the application component can merge the items with the same name in the multiple items, and provide the merged multiple items to the application to Display the combined result in the application's page.

For example, taking the keyword of government service as "talent introduction" as an example, the application component can receive information returned by the server such as "talent introduction of talent service center of Shenzhen High-tech Industrial Development Zone", "human resources and social resources of Xinyi District, Maoming City". There are many matching search results, such as "Talent introduction of the Social Security Bureau", "Talent introduction of Huizhou Human Resources and Social Security Bureau", "Talent introduction of Zhuhai Hengqin District Social Affairs Bureau", etc. Then, the application component merges the above search results, The combined result is sent to the application, so that only one search result of "talent introduction" is displayed on the page of the application, wherein the search result aggregates the above-mentioned multiple handling areas.

In the embodiment of the present invention, by merging the items with the same name among the multiple items returned by the server, the user can quickly locate the desired target item, shorten the time for the user to find the required item details, and improve the digital government services. user experience.

In step S103, the client responds to the triggering operation for the target item.

In some embodiments, after the graphical interface of the client displays at least one item matching the keyword, the user may perform a click operation on the target item displayed on the graphical interface of the client, and the client responds to the user's click operation on the target item, and perform subsequent operations.

By way of example, following the above embodiment, after displaying the search result of "talent introduction" on the page of the application program, the user can click on the search result of "talent introduction", and the application program responds to the user's search for "talent introduction". The click operation of this search result executes the subsequent operation.

In step S104, the client side sorts the multiple handling areas aggregated in the target item, and displays multiple buttons corresponding to one-to-one; wherein, the buttons corresponding to some handling areas ranked first in the sorting are according to Display in a specific display mode; the specific display mode includes specific display parameters, and the specific display parameters are different from the default display parameters of buttons corresponding to other management areas, and other management areas are management areas other than the partial management areas in the sorting.

In some embodiments, after receiving the triggering operation of the user on the target item, the client terminal displays a one-to-one corresponding multiple buttons for the multiple handling areas aggregated in the target item.

For example, still taking the above-mentioned "talent introduction" as an example, after receiving the user's click operation on "talent introduction", the client will aggregate the multiple processing areas of "talent introduction" (assuming that "talent introduction" is aggregated. The handling areas include Shenzhen, Maoming, Huizhou and Zhuhai), and multiple buttons corresponding to one-to-one are displayed (that is, four buttons are displayed, corresponding to Shenzhen, Maoming, Huizhou and Zhuhai respectively).

In some embodiments, sorting the multiple handling areas aggregated in the target item may be implemented by the following methods: obtaining the current geographic location of the user, and according to the current geographic location of the user and the multiple handling areas aggregated in the target item The distance between areas, sort multiple processing areas in ascending order.

As an example, still taking the above "talent introduction" as an example, firstly, the location-based service (Location Based Services, LBS) obtains the user's current geographic location, assuming that the user is currently located in Nanshan District, and then calculates Nanshan District and Shenzhen. City, Maoming City, Huizhou City, and Zhuhai City, and sort Shenzhen, Maoming City, Huizhou City, and Zhuhai City in descending order of distance. For Shenzhen, which is the closest to Nanshan District, the buttons corresponding to Shenzhen are displayed in a specific display mode. For example, the size of the button corresponding to Shenzhen can be increased, or the button corresponding to Shenzhen can be filled with a specific color, and the background of the button corresponding to Shenzhen can also be highlighted.

In other embodiments, the sorting of multiple handling areas aggregated in the target item may also be implemented by the following methods: obtaining historical access data of multiple handling areas corresponding to each item; The corresponding multiple handling areas are sorted in descending order of access frequency.

As an example, still taking the above "talent introduction" as an example, you can first obtain the user's historical access data for multiple processing areas corresponding to the "talent introduction" service, assuming the number of times the user has visited Shenzhen talent introduction in a certain period of time in the past. 30 times, the number of visits to Zhuhai for talent introduction is 20, the number of visits to Huizhou for talent introduction is 5, and the number of visits to Maoming for talent introduction is 0, then the processing areas aggregated by "talent introduction" are sorted into Shenzhen, Zhuhai, Huizhou and Maoming. The buttons corresponding to Shenzhen are displayed according to a specific display mode.

In some embodiments, the specific display parameters may include a specific size, a specific color, a specific display background, etc.; when the specific display parameters include a specific size, the specific size is larger than the default size of buttons corresponding to other management areas; when the specific display parameters include When the specific color is selected, the specific color is different from the default color of the buttons corresponding to other management areas; when the specific display parameters include a specific display background, the default display parameters of the buttons corresponding to other management areas do not have the specific display background.

For example, still taking the above "talent introduction" as an example, you can also first obtain the user's historical access data, assuming that the user has visited Shenzhen-related matters 20 times within a certain period of time in the past (for example, he has been there for a month or half a year). 10 events related to Zhuhai City, 2 events related to Huizhou City, and 0 events related to Maoming City, indicating that the user is concerned about matters related to Shenzhen and Zhuhai City, and may want to work in Shenzhen or Zhuhai City, then When the user inquires about the government service of "talent introduction", arrange the processing areas aggregated by "talent introduction" into Shenzhen, Zhuhai, Huizhou, Maoming, and press the buttons corresponding to Shenzhen and Zhuhai respectively. Display in a specific display mode. For example, the button corresponding to Shenzhen is 1.5 times larger than the button corresponding to Huizhou, and the button corresponding to Zhuhai is 1.2 times larger than the button corresponding to Huizhou; or the button corresponding to Shenzhen is set to dark red, and the button corresponding to Zhuhai The buttons corresponding to the city are set to pink, and the buttons corresponding to other areas are set to white; or the backgrounds of the buttons corresponding to Shenzhen and Zhuhai are set to be highlighted, while the backgrounds of the buttons corresponding to other areas are not highlighted.

It should be noted that, the above-mentioned specific size, specific color, and specific display background may be set independently, or may be set simultaneously, which is not limited in this embodiment of the present invention.

In some embodiments, the search processing method for government services provided by the embodiments of the present invention may also be implemented in combination with blockchain technology.

Blockchain refers to the storage structure of encrypted, chained transactions formed by blocks. It is a shared database, and the data or information stored in it is unforgeable, traceable, and collectively maintained.

An example application of the blockchain network is described below by taking the server uploading the user's historical access data to the blockchain network for storage as an example.

First, when the server sends the user's historical access data to the blockchain network, a corresponding transaction is generated. The transaction includes: the smart contract that needs to be called in order to upload the user's historical access data and the parameters passed to the smart contract; the transaction It also includes the server's digital certificate, signed digital signature, and broadcasts the transaction to consensus nodes in the blockchain network.

Then, when the consensus node in the blockchain network receives the transaction, it verifies the digital certificate and digital signature carried in the transaction. After the verification is successful, it confirms whether the business subject has the transaction authority according to the identity of the business subject carried in the transaction. , any verification judgment in digital signature and authority verification will cause the transaction to fail. After the verification is successful, the consensus node's own digital signature is signed (for example, the digest of the transaction is encrypted with the node's private key), and it continues to be broadcast in the blockchain network.

Then, after the consensus node in the blockchain network receives the successfully verified transaction, it fills the transaction into a new block and broadcasts it. When a consensus node in the blockchain network broadcasts a new block, it will verify the new block, for example, verify whether the digital signature of the transaction in the new block is valid, and if the verification is successful, append the new block to the block stored by itself At the end of the chain, and update the state database according to the result of the transaction, execute the transaction in the new block: For the submitted transaction that stores the user's historical access data, add a key-value pair including the user's historical access data in the state database.

Hereinafter, an example application of the blockchain network will be described by taking the client querying the user's historical access data in the blockchain network as an example.

In some embodiments, the authority of the client is first verified. When the client has the authority to initiate a query of the user's historical access data, the client can generate a transaction for querying the user's historical access data and submit it to the blockchain In the network, the transaction is executed from the consensus node to query the historical access data of the corresponding user from the state database, and then the smart contract that executes the sorting function is invoked to perform the descending order of the access frequency for multiple handling areas of each item according to the historical access data. Sort and return the sorted result to the client.

In some embodiments, the search processing method for government services provided by the embodiments of the present invention may also be implemented in combination with artificial intelligence cloud service technology.

Artificial intelligence cloud service (AIaaS, AI as a Service) is the current mainstream service mode of artificial intelligence platform. Specifically, the AIaaS platform will split several types of common AI services and provide independent or packaged services in the cloud. Serve. This service model is similar to opening an AI-themed mall. All developers can access one or more artificial intelligence services provided by the platform through the API interface. Some senior developers can also use the platform. Provided AI framework and AI infrastructure to deploy and operate their own exclusive cloud AI services.

For example, the user's historical access data can be stored on the artificial intelligence cloud service. In this way, the client can send a query request to the artificial intelligence cloud service, and the artificial intelligence cloud service can obtain the corresponding query request after receiving the query request sent by the client. The user's historical access data, and according to the historical access data, the access frequency of the multiple handling areas of each item is sorted in descending order, and finally, the sorting result is returned to the client.

In some embodiments, before sorting the multiple handling areas aggregated in the target matter, the following steps may be performed first: acquiring the type of users who submitted keywords; screening multiple handling areas according to the user type, and obtaining multiple In the handling area, the handling area that can accept the user type; wherein, the handling area that can accept the user type is used for the above-mentioned sorting.

For example, still taking the above "talent introduction" as an example, you can first obtain the user type of the user who inquired about the government service of "talent introduction", assuming that the user's educational background is an undergraduate, and for the talent introduction in Shenzhen, he has a The requirement is "Master's degree and above", while for other regions, the requirement for academic background is "Bachelor's degree and above". It is determined that only Zhuhai City, Huizhou City and Maoming City can accept this user type. The three cities need to be sorted.

The embodiment of the present invention subverts the traditional horizontal or vertical display mode of plain text by guiding the user to select the target management area in a graphical manner, which is beautiful and improves user experience.

In some embodiments, referring to FIG. 4 , FIG. 4 is another optional schematic flowchart of the search processing method for government affairs services provided by the embodiment of the present invention. Step S105 and step S106 may be further included after step S104 shown in FIG. 3 . .

In step S105, the client responds to the triggering operation for the target button.

Here, following the above step S104, after displaying multiple buttons corresponding to multiple handling areas of the target item aggregation in the graphical interface of the client, the user can click the target button to obtain the final item details.

For example, still take the above-mentioned "talent introduction" as an example. When the user wants to view the details of Shenzhen's talent introduction, he can click the button corresponding to Shenzhen, and the client receives the user's click operation for the button corresponding to Shenzhen. , perform subsequent jump operations to display the details of Shenzhen's talent introduction.

In step S106, for the handling area associated with the target button, the client terminal displays the details of the first type of matter for handling the target item in the handling area, and a plurality of first-category item detail buttons corresponding to one-to-one; wherein, the details of the first type of matter Include at least one of the following: processing procedures, required materials, processing locations, and acceptance conditions.

In some embodiments, after receiving the user's click operation on the target button, the client terminal displays, for the handling area associated with the target button, the details of the first category of matters handled in the handling area, and the one-to-one correspondence of the first category of matters The first category item details button.

For example, still taking the above "talent introduction" as an example, assuming that the user clicks the button corresponding to Shenzhen, and the level of "talent introduction" is also at the city level, the client will respond to the user's response to Shenzhen's corresponding The click operation of the button will display the details of handling "talent introduction" in Shenzhen with 4 buttons, including the handling process, required materials, handling location and acceptance conditions. Among them, each button displays the more specific content of the respective part. For example, for the button corresponding to the processing procedure part, it can display the specific processing steps; for the button corresponding to the required materials part, it can display the specific material type, such as household registration book, graduation certificate, ID card, etc.; for the processing location part corresponding to The button can display the specific processing location, processing time, and contact number, etc.; for the button corresponding to the acceptance conditions section, it can display the specific conditions that Shenzhen "talent introduction" needs to meet.

In the embodiment of the present invention, only the key information that the user cares about most in the item details is displayed in a graphical manner, and some non-critical information is omitted, so that the user can focus on the important information, and the user experience is improved.

In some embodiments, referring to FIG. 5 , FIG. 5 is another optional schematic flowchart of a search processing method for government affairs services provided by an embodiment of the present invention. Step S107 and step S108 may be further included after step S106 shown in FIG. 4 . .

In step S107, the client responds to a triggering operation for the second type of matter detail button.

In some embodiments, a second type of event details button may also be displayed in the graphical interface of the client. When the user wants to view more event details, the second type of event details button can be clicked. The click operation of the category item details button will display the specific content of the second category item details on the page.

In step S108, the client terminal displays the details of the second type of matters in the handling area for the target matters; wherein, the details of the second type of matters include at least one of the following: the type of the matter, the scope of acceptance, the time limit for settlement, the online processing process, and the online Process below.

In some embodiments, after receiving the user's click operation on the second-type item details button, the client terminal displays the second-type item details of the target item handled in the handling area.

For example, still take the above "talent introduction" as an example, when the user wants to know more details about the service of "talent introduction" in Shenzhen, he can click the "More Details" button displayed on the client, and the customer After receiving the user's click operation on the "More Details" button, the terminal will display other information, such as the acceptance scope of Shenzhen talent introduction, online processing procedures, and offline processing procedures.

The method for searching and processing government affairs services provided by the embodiments of the present invention allows users to quickly locate the desired target item by merging items with the same name in multiple items, and then guides the user to select the desired item in a graphical manner. The target handling area can quickly obtain the final item details, which greatly shortens the time for users to find the item details and improves the user experience.

The following will continue to describe an exemplary structure in which the search processing apparatus 455 for government affairs services provided by the embodiments of the present invention is implemented as a software module. In some embodiments, as shown in FIG. 2 , the search processing apparatus 455 for government affairs services is stored in the memory 450. The software modules can include: response module 4551 and display module 4552.

The response module 4551 is used to respond to the obtained keywords of government affairs services; the display module 4552 is used to display at least one item matching the keyword; wherein, multiple handling areas are aggregated in each item; the response module 4551, also It is used to respond to the trigger operation for the target item; the display module 4552 is also used to sort the multiple management areas for the multiple management areas aggregated in the target item, and display multiple buttons corresponding one-to-one; The buttons corresponding to the top management areas are displayed according to a specific display mode; the specific display mode includes specific display parameters, and the specific display parameters are different from the default display parameters of the buttons corresponding to other management areas. processing areas outside the area.

In some embodiments, the search processing apparatus 455 for government affairs services further includes a query module 4553 for querying a plurality of items matching the keywords and associated handling areas from the item index database; the search processing apparatus for government affairs services further includes a combination of The module 4554 is used for merging the matters with the same name among the multiple matters; wherein, the merged matters are aggregated with multiple related handling areas.

In some embodiments, the specific display parameter includes at least one of the following: a specific size, a specific color, and a specific display background; when the specific display parameter includes a specific size, the specific size is larger than the default size of buttons corresponding to other management areas; When the parameters include a specific color, the specific color is different from the default colors of buttons corresponding to other management areas; when the specific display parameters include a specific display background, the default display parameters of the buttons corresponding to other management areas do not have a specific display background.

In some embodiments, the search processing apparatus 455 for government affairs services further includes an obtaining module 4556 for obtaining the type of users who submitted keywords; the search processing apparatus 455 for government affairs services further includes a screening module 4557 for searching multiple The handling areas are screened to obtain handling areas that can accept user types among the multiple handling areas; wherein, the handling areas that can accept user types are used for sorting.

In some embodiments, the obtaining module 4556 is further configured to obtain the current geographic location of the user; the sorting module 4555 is further configured to sort the multiple handling areas in ascending order according to the distance between the geographic location and the multiple handling areas .

In some embodiments, the obtaining module 4556 is further configured to obtain historical access data of multiple handling areas corresponding to each item; the sorting module 4555 is further configured to perform multiple handling areas for each item according to the historical access data. Descending order of access frequency.

In some embodiments, the obtaining module 4556 is further configured to obtain historical access data of multiple handling areas corresponding to each item from the blockchain network; the sorting module 4555 is further configured to call smart contracts in the blockchain network , so that the smart contract performs the following operations: According to the historical access data, the multiple handling areas of each item are sorted in descending order of access frequency.

In some embodiments, the response module 4551 is further configured to respond to the triggering operation for the target button; the display module 4552 is further configured to display the details of the first category of matters handled in the target area for the handling area associated with the target button. , and a one-to-one correspondence with multiple first-type item detail buttons; wherein, the first-type item details include at least one of the following: handling process, required materials, handling location, and acceptance conditions.

In some embodiments, the display module 4552 is further configured to display the second type of event details button; the response module 4551 is further configured to respond to a trigger operation for the second type of event details button; the display module 4552 is further configured to display the The details of the second category of matters for the target matters handled by the region; the details of the second category of matters include at least one of the following: the type of matter, the scope of acceptance, the time limit for settlement, the online processing process, and the offline processing process.

It should be noted that, the description of the device in the embodiment of the present invention is similar to the description of the above method embodiment, and has similar beneficial effects as the method embodiment, so it will not be repeated. The technical details that are not described in the apparatus for searching and processing government affairs services provided by the embodiments of the present invention can be understood according to the description of any one of FIGS. 3-5 .

Next, an exemplary application of the embodiments of the present invention in a practical application scenario will be described.

In 2016, China issued relevant policies requiring the establishment of one portal and one website, one of which is the government service network as the only online portal for users to deal with the government (in reality, some provinces have not been completely renovated, and some other services are still available online. separate service entry), its importance is self-evident.

However, because each province has a lot of matters and involves a lot of business departments, it is impossible for the user to know the specific name of the matter in the matter directory system, nor to know which business department is responsible for the matter, which leads to the user being in the government affairs service. When handling matters online, most of them need to search through the government service network to retrieve relevant matters (handling guides) and recommended matters, and then go to the handling page through the link in the result, but because of the different levels of decentralization of matters in each province For example, some are distributed to the city, some are distributed to the district, and some are even distributed to the street. If ordinary retrieval and display methods are used, the same item (with the same name) will occupy several pages, and users cannot quickly locate the desired item. .

For example, see FIG. 6 , which is a schematic diagram of a search result display page of a government service provided by the related technology. As shown in Figure 6, after the user enters "talent introduction" in the search box (61), the page displays the talent introduction matters (62) in charge of different cities, counties, and districts. At this time, the user needs to keep scrolling You can only find the talent introduction matters of the city, county and district you belong to on the page, which is undoubtedly unfriendly to the user experience.

In order to solve the above problems, the embodiments of the present invention provide a search processing method for government affairs services. By merging items with the same name, and at the same time sorting the administrative divisions (ie service points) to which the items belong according to the user's historical access data, and Using the vivid graphic display method, users can quickly locate the details of the items or handling pages required by the user, which improves the user experience.

For example, see FIG. 7 , which is a schematic diagram of a display page of a search result of a government service provided by an embodiment of the present invention. As shown in Figure 7, the user first logs in to the government service network through the browser installed on the terminal, and then enters "talent introduction" in the search box (71) provided by the government service network, and then the browser will carry "talent introduction" ” search request message is sent to the server, so that the server can search for the items matching “talent introduction” and the administrative divisions associated with the items from the item index database. Finally, after the browser receives multiple items returned by the server, Items with the same name are merged, so that only the search result of "talent introduction" (72) obtained after the merge processing is displayed on the page, and the number of processing locations aggregated by the search result is also displayed. It can be seen that, "Talent introduction" appeared on the first page, which is convenient for users to locate.

When the user clicks the search result of "talent introduction" (72) in Fig. 7, the graphical interface of the client will jump to the page shown in Fig. 8. As shown in Fig. 8, it displays the matters related to "talent introduction" The administrative regions that can be handled, and if the administrative regions that users frequently visit in the past period are Guangzhou, Shenzhen, Foshan and Dongguan, the buttons corresponding to Guangzhou, Shenzhen, Foshan and Dongguan will display different colors and sizes, so , users can more easily locate the administrative division where they need to handle matters.

Assuming that the user clicks the button corresponding to Guangzhou in FIG. 8 , the graphical interface of the client will jump to the page shown in FIG. 9 . As shown in Figure 9, it shows a number of administrative divisions under Guangzhou, including Tianhe District, Yuexiu District, Nansha District, Baiyun District, etc. Each district corresponds to a button. When the user clicks the button corresponding to the Yuexiu District (since the level of talent introduction matters is the district, the details of the matter will be displayed directly after selecting the district, and the street information will not be displayed), the graphical interface of the client will jump to Figure 10. The page displays the details of handling talent introduction in Yuexiu District.

In the details of the matter, the user is most concerned about the four major items, which may be the handling process, the required materials, the handling location and the acceptance conditions. Therefore, these 4 major items can be displayed in Figure 10 first. When the user wants to view other information , you can click the button for more details, at this time, the graphical interface of the client will jump to the text details page shown in Figure 11 and Figure 12.

As an example, as shown in Figures 11 and 12, users can view more specific item details on the text details page, including settlement time limit (111), acceptance scope (112), online processing process (121) and offline processing process (122) et al.

The following will specifically describe the process of sorting the multiple administrative divisions related to the matter.

In some embodiments, the server may collect historical access data of users, and sort multiple administrative divisions based on the historical access data. The specific process is as follows.

1) Collect the administrative divisions frequently visited by users. When users visit the government service network, use guid on the client to generate a unique visitUid and record it in the cookie. When the user is viewing the details of the matter, the visitUid and the administrative region region where the matter is located are transmitted to the background, and the background information of the visitUid and region is saved to the access record table user_visit. The fields of the user_visit table include id (which can be automatically incremented or generated using guid), uid (user's real logo, nullable), visitUid (visitor logo), visitTime (visit time, generated in the background) and region (visited administrative division).

2) If the user logs in to the government service network and obtains the real user identity uid, which is assumed to be 123456789, and the user's visitUid in the cookie is abcdefg, when the user views the details of the matter, a record is written to the user_visit table to associate the uid with the visitUid ,update user_visit set uid=123456789where visitUid=abcdefg.

In addition, for quick retrieval, it is also possible to associate the matter with the administrative division of the matter in advance, assuming the xzqh field:

The above structure is stored in several fields such as the item name whose key field is id and the administrative division xzqh associated with the item in the search engine.

The following is a detailed description of the process of displaying the search results.

1) The user accesses the government service network. Assuming that the user's visitUid obtained from the cookie is 12345678, the background can asynchronously obtain the administrative divisions frequently visited by the user from user_visit, and sort them from high to low frequency, select region,count(region )cnt from user_visit where visitUid=12345678 groupby region order by cnt desc.

2) After the user retrieves the results, the list returned by the background service includes the item name field and the administrative division xzqh field (that is, returning the item name matching the search request and multiple administrative divisions associated with the item name), and the background also Returns the sorting results of the user's access to administrative divisions, assuming the favorite field (that is, the sorting results obtained in the above step 1).

3) When the user clicks on an item in the search results, the administrative division results that can be handled by the item are displayed according to the administrative division field xzqh field. At the same time, according to the favorite field, a circular button can be made for the administrative division that the user most frequently visits. Magnification and color processing (see Figure 8). If the user chooses to view the details of an item, the access data is recorded as the basis for the subsequent sorting of administrative divisions.

Embodiments of the present invention provide a computer-readable storage medium storing executable instructions, where executable instructions are stored, and when the executable instructions are executed by a processor, the processor will cause the processor to execute the method provided by the embodiments of the present invention, for example , as shown in Figure 3-5, the search processing method for government services.

In some embodiments, the storage medium can be memory such as FRAM, ROM, PROM, EPROM, EEPROM, flash memory, magnetic surface memory, optical disk, or CD-ROM; equipment.

In some embodiments, executable instructions may take the form of programs, software, software modules, scripts, or code, written in any form of programming language, including compiled or interpreted languages, or declarative or procedural languages, and which Deployment may be in any form, including as a stand-alone program or as a module, component, subroutine, or other unit suitable for use in a computing environment.

As an example, executable instructions may, but do not necessarily correspond to files in a file system, may be stored as part of a file that holds other programs or data, for example, in a Hyper Text Markup Language (HTML) document One or more scripts of a , stored in a single file dedicated to the program in question, or in multiple cooperating files (eg, files that store one or more modules, subroutines, or code sections).

As an example, executable instructions may be deployed to be executed on one computing device, or on multiple computing devices located at one site, or alternatively, distributed across multiple sites and interconnected by a communication network execute on.

To sum up, the embodiments of the present invention have the following beneficial effects:

By merging the items with the same name in multiple items, the user can quickly locate the desired target item, and then guide the user to select the target processing area in a graphical way, quickly find the final item details, and greatly shorten the time It takes time for users to find the item details they need. Further, the graphical interface increases user friendliness, and omits some non-critical information, allowing users to focus on important information, improving user experience.

The above descriptions are merely examples of the present invention, and are not intended to limit the protection scope of the present invention. Any modifications, equivalent replacements and improvements made within the spirit and scope of the present invention are included in the protection scope of the present invention.

Claims (10)

1. a search processing method for government services, characterized in that the method comprises: In response to the acquired keyword of the government service, displaying at least one item matching the keyword; Among them, multiple handling areas are aggregated in each of the mentioned matters; In response to the triggering operation on the target item, for the multiple handling areas aggregated in the target item, sort the multiple handling areas, and display a plurality of buttons corresponding to one-to-one; Wherein, the buttons corresponding to the top-ranked part of the processing area in the sorting are displayed according to a specific display mode; The specific display mode includes specific display parameters, and the specific display parameters are different from default display parameters of buttons corresponding to other handling areas, and the other handling areas are handling areas other than the partial handling areas in the sorting. 2. The method according to claim 1, wherein before the displaying at least one item matching the keyword, the method further comprises: Query the multiple items matching the keyword and the associated handling area from the item index database; The items with the same name among the multiple items are merged; wherein, the merged items are aggregated with a plurality of related handling areas. 3. The method according to claim 1, wherein The specific display parameters include at least one of the following: a specific size, a specific color, and a specific display background; When the specific display parameter includes the specific size, the specific size is larger than the default size of the buttons corresponding to the other management areas; When the specific display parameter includes the specific color, the specific color is different from the default colors of the buttons corresponding to the other management areas; When the specific display parameter includes the specific display background, the default display parameters of the buttons corresponding to the other management areas do not have the specific display background. 4. The method according to claim 1, wherein before sorting the plurality of handling areas, the method further comprises: Obtain the type of user who submitted the keyword; Screening the multiple handling areas according to the user type, to obtain a handling area that can accept the user type among the multiple handling areas; Wherein, the handling area capable of accepting the user type is used for the sorting. 5. The method according to claim 1, wherein the sorting of the multiple handling areas comprises: Get the user's current geographic location; Sorting the multiple handling areas in ascending order according to the distances between the geographic location and the multiple handling areas. 6. The method according to claim 1, wherein the sorting of the multiple handling areas comprises: Obtain historical access data of multiple handling areas corresponding to each of the mentioned matters; According to the historical access data, a descending order of access frequency is performed on the plurality of handling areas of each of the matters. 7. The method according to claim 6, wherein the obtaining historical access data of multiple handling areas corresponding to each of the items comprises: Obtain historical access data of multiple handling areas corresponding to each of the mentioned matters from the blockchain network; According to the historical access data, the descending order of access frequency is performed on the multiple handling areas of each of the items, including: A smart contract in the blockchain network is invoked to cause the smart contract to do the following: According to the historical access data, a descending order of access frequency is performed on the plurality of handling areas of each of the matters. 8. The method of claim 1, wherein the method further comprises: In response to the triggering operation for the target button, for the handling area associated with the target button, the first-type item details for handling the target item in the handling area, and a one-to-one corresponding multiple first-type item detail buttons are displayed ; The details of the first category of matters include at least one of the following: handling procedures, required materials, handling locations, and acceptance conditions. 9. The method according to claim 8, wherein the method further comprises: Display the second type of event details button; In response to a triggering operation on the second type of matter details button, displaying the second type of matter details for handling the target matter in the handling area; Wherein, the details of the second category of matters include at least one of the following: the type of matters, the scope of acceptance, the time limit for settlement, the online handling process, and the offline handling process. 10. A search and processing device for government services, characterized in that the device comprises: A response module, used for responding to the obtained keywords of government affairs services; a display module, configured to display at least one item matching the keyword; Among them, multiple handling areas are aggregated in each of the mentioned matters; The response module is further configured to respond to a trigger operation for the target item; The display module is further configured to sort the multiple management areas aggregated in the target item, and display multiple buttons corresponding to one-to-one; Wherein, the buttons corresponding to the top-ranked part of the processing area in the sorting are displayed according to a specific display mode; The specific display mode includes specific display parameters, and the specific display parameters are different from default display parameters of buttons corresponding to other handling areas, and the other handling areas are handling areas other than the partial handling areas in the sorting.

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