CN111429907B - Voice service mode switching method, device, equipment and storage medium - Google Patents

Abstract

This application discloses a voice service mode switching method, device, equipment and storage medium, and relates to the field of intelligent voice technology. The specific implementation plan is: by identifying the current service scenario of the virtual image; determining the target service mode corresponding to the current service scenario according to the current service scenario; switching the service mode of the virtual image to the target service mode, according to The target service mode performs voice interaction with the user. In the embodiment of this application, the corresponding service mode is switched according to different service scenarios, so that the virtual image is more in line with the current service scenario and more easily accepted by users, thereby achieving accurate provision of services to users and improving user experience.

Description

Voice service mode switching method, device, equipment and storage medium

Technical field

This application relates to the field of computer technology, and in particular to intelligent voice technology.

Background technique

With the development of information technology, intelligent voice technology has become the most convenient and effective means for people to obtain information and communicate. For example, intelligent voice robots are usually placed in shopping malls, exhibition halls and other places. Users can conduct voice interaction with the robots to answer user questions, promote products to users, chat with users, etc., to provide convenience to users.

Existing intelligent voice robots usually complete fixed functions in fixed scenarios. A fixed corpus is usually set in advance. The questions and answers are fixed. Users can answer whatever they ask. There may be inappropriate answers. Intelligent voice robots are closely related to users. The interaction mode is relatively fixed, lacks humanization, and the user experience is poor.

Contents of the invention

This application provides a voice service mode switching method, device, equipment and storage medium to conduct voice interaction with users in appropriate service modes in different service scenarios, accurately provide services to users, and improve user experience.

The first aspect of this application provides a voice service mode switching method, including:

Identify the current service scenario of the avatar;

According to the current service scenario, a target service mode corresponding to the current service scenario is determined; wherein the target service mode includes at least one of the target appearance of the avatar, the target action strategy, the target interaction logic, and the target speech strategy. item;

Switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode.

The second aspect of this application provides a voice service mode switching device, including:

Scene recognition module, used to identify the current service scenario of the virtual image;

A service mode determination module, configured to determine a target service mode corresponding to the current service scenario according to the current service scenario; wherein the target service mode includes the target appearance of the avatar, the target action strategy, the target interaction logic, At least one of the target speech strategies;

A processing module, configured to switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode.

A third aspect of this application provides an electronic device, including:

at least one processor; and

a memory communicatively connected to the at least one processor; wherein,

The memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to perform the method described in the first aspect.

A fourth aspect of the present application provides a non-transitory computer-readable storage medium storing computer instructions, the computer instructions being used to cause the computer to execute the method described in the first aspect.

A fifth aspect of the present application provides a computer program, including program code. When a computer runs the computer program, the program code executes the method described in the first aspect.

One embodiment in the above application has the following advantages or beneficial effects: by identifying the current service scenario of the avatar; determining the target service mode corresponding to the current service scenario according to the current service scenario; and converting the service mode of the avatar into Switch to the target service mode and perform voice interaction with the user according to the target service mode. In the embodiment of this application, the corresponding service mode is switched according to different service scenarios, so that the virtual image is more in line with the current service scenario and more easily accepted by users, thereby achieving accurate provision of services to users and improving user experience.

Other effects of the above optional methods will be described below in conjunction with specific embodiments.

Description of the drawings

The accompanying drawings are used to better understand the present solution and do not constitute a limitation of the present application. in:

Figure 1 is a system schematic diagram of a voice service mode switching method provided by an embodiment of the present application;

Figure 2 is a schematic diagram of a voice service mode switching method provided by an embodiment of the present application;

Figure 3 is a schematic diagram of a voice service mode switching method provided by another embodiment of the present application;

Figure 4 is a schematic diagram of a voice service mode switching method provided by another embodiment of the present application;

Figure 5 is a block diagram of a voice service mode switching device provided by an embodiment of the present application;

Figure 6 is a block diagram of an electronic device used to implement the voice service mode switching method according to the embodiment of the present application.

Detailed ways

Exemplary embodiments of the present application are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present application to facilitate understanding, and they should be considered to be exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of the application. Also, descriptions of well-known functions and constructions are omitted from the following description for clarity and conciseness.

In order to clearly understand the technical solution of the present application, the prior art solution will first be introduced in detail. Existing intelligent voice robots usually complete fixed functions in fixed scenarios. A fixed corpus is usually set in advance. The questions and answers are fixed. Users can answer whatever they ask. There may be inappropriate answers. Intelligent voice robots are closely related to users. The interaction mode is relatively fixed, lacks humanization, and the user experience is poor.

In order to solve the above problems, in this application, different service modes are pre-configured for different service scenarios such as sales scenarios, customer service scenarios, guidance scenarios, consultation scenarios, companion scenarios, etc., and then the appropriate service mode can be selected according to the current service scenario to conduct voice interaction with users. , to achieve accurate provision of services to users and improve user experience.

Furthermore, in this application, the virtual image displayed on the display device is used to interact with the user through voice, which is more convenient for switching service modes. In different service modes, the appearance, action strategy, interaction logic, and speech skills of the virtual image At least one of the policies can be different.

The voice service mode switching method provided by this application can be applied to the intelligent voice system as shown in Figure 1. The system includes a display device 111, a control device 112, and may also include sensors, speakers, etc. (not shown in Figure 1), where the sensor It may include sensors that collect sounds, sensors that collect images, etc. The display device 111 can be used to display the virtual image 113, and the control device 112 is used to execute the voice service mode switching method of the present application, that is, to identify the current service scene of the virtual image, according to The current service scenario determines the target service mode, switches the service mode of the avatar to the target service mode, and performs voice interaction with the user 120 according to the target service mode. Optionally, the control device 112 can be integrated with the display device 111 .

The voice service mode switching process of this application will be introduced in detail below with reference to specific embodiments.

An embodiment of the present application provides a voice service mode switching method. FIG. 2 is a flow chart of the voice service mode switching method provided by an embodiment of the present invention. The execution subject may be the control device of the intelligent voice system, as shown in Figure 2. The specific steps of the voice service mode switching method are as follows:

S201. Identify the current service scenario of the virtual image.

In this embodiment, the virtual image is displayed on a fixed display device, which can collect the user's voice through sensors, conduct voice interaction with the user, and provide voice interaction services to the user. The display device can be installed in stores, shopping malls, lobbies, and tourist attractions. Centers, parks and other locations. In the process of each virtual image providing services to users, there will be different service scenarios. For example, the virtual image of a certain display device in a shopping mall may encounter different situations such as user consultation, chatting, and asking for directions. This implementation The example considers each situation as a service scenario. Optionally, service scenarios may include but are not limited to any of the following: sales scenarios, customer service scenarios, guidance scenarios, consultation scenarios, and companionship scenarios. In this embodiment, by providing richer and more detailed service scenarios, it can be easily implemented. More precise service.

In addition, optionally, the virtual image can be displayed on an ordinary display; in addition, it can also be displayed on a transparent display device, such as an air screen, and the virtual image can be a three-dimensional character, making the user feel that the character is standing in front of them, giving It brings more realistic visual effects to users and improves user experience. Of course, other display methods can also be used, which will not be described one by one here. In this embodiment, the use of avatars makes it easier to switch between different service modes, especially to switch the appearance and action strategies of the avatars.

In this embodiment, the user's intention may be obtained or other means may be used to determine the current service scenario, so that different service modes are used to provide services to the user for different service scenarios.

S202. According to the current service scenario, determine the target service mode corresponding to the current service scenario.

Wherein, the target service mode includes at least one of the target appearance of the avatar, the target action strategy, the target interaction logic, and the target speech strategy.

In this embodiment, after the current service scenario is determined, the corresponding target service mode may be determined according to the current service scenario. That is to say, in this embodiment, different service scenarios correspond to different service modes, and in different service modes, at least one of the avatar's appearance, action strategy, interaction logic, and speech strategy may be different.

For example, in the service mode of the sales scene, the avatar's clothing can be more formal and the same as that of the store clerk, and the smile can be softer. In addition, the avatar's movements can match the sales scene. For example, the gestures should not be too large, not too frequent, and the gestures should be soft. etc., and the interaction logic can conform to the interaction logic in the sales scenario. In which cases the user questions can be answered directly, in which cases the user questions can be answered tactfully, and in which cases the user questions are not answered. These logics can be pre-configured, and the language skills can be pre-configured. The strategy is to organize the language based on the corpus of pre-configured sales scenarios, and adopt the timbre, tone, intonation, etc. that are suitable for the sales scenario; for another example, in the service mode of the companion scenario, the avatar's clothing is more casual and the smile can be more casual , allowing exaggerated laughter, the avatar's movements can also be more exaggerated, and the interaction logic can be consistent with the interaction logic in the companion scene. It can answer user questions, make jokes, and tell jokes. These logics can be pre-configured, and the speech strategy The language is organized based on the corpus of pre-configured companion scenes, using the timbre, tone, intonation, etc. suitable for the companion scene.

S203. Switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode.

In this embodiment, after the target service mode of the virtual image is determined, the service mode is switched on the virtual image, and then voice interaction is performed with the customer in the target service mode, so that the virtual image is more in line with the current service scenario and easier to be accepted by users. , accurately provide services to users.

The voice service mode switching method provided by this embodiment identifies the current service scenario of the avatar; determines the target service mode corresponding to the current service scenario according to the current service scenario; and switches the service mode of the avatar to the desired service mode. The target service mode is described, and voice interaction is performed with the user according to the target service mode. In this embodiment, the corresponding service mode is switched according to different service scenarios, so that the virtual image is more in line with the current service scenario and easier to be accepted by users, thereby accurately providing services to users and improving user experience.

Based on the above embodiment, as shown in Figure 3, determining the target service mode corresponding to the current service scenario according to the current service scenario in S202 may specifically include:

S301. According to the current service scenario, determine at least one of the target appearance, target action strategy, target interaction logic, and target speech strategy of the avatar corresponding to the current service scenario;

S302. Determine at least one of the target appearance, target action strategy, target interaction logic, and target speech strategy as the target service mode.

In this embodiment, in order to provide services to users more accurately, the corresponding target service model can be determined according to the current service scenario, where the target service model can include target appearance, target action strategy, target interaction logic, and target speech strategy. at least one of them. In this embodiment, when you need to switch modes, you can only change one or more of the avatar's appearance, action strategy, interaction logic, and speech strategy, switching service modes more flexibly and naturally to provide services to users.

More specifically, determining the target service mode corresponding to the current service scenario according to the current service scenario includes:

According to the current service scenario and the corresponding relationship between the preset service scenario and the preset service mode, determine the preset service mode corresponding to the current service scenario as the target service mode;

Wherein, the corresponding relationship between the preset service scene and the preset service mode includes: the preset service scene and at least one of the preset appearance of the avatar, the preset action strategy, the preset interaction logic, and the preset speech strategy. Correspondence between items.

In this embodiment, the preset service modes corresponding to different preset service scenarios can be configured in advance, that is, the preset appearance, preset action strategy, preset interaction logic, and preset words of the avatar under different preset service scenarios can be configured. At least one of the technical strategies is obtained, and the corresponding relationship between each preset service scene and at least one of the configured virtual image's default appearance, preset action strategy, preset interaction logic, and preset speaking strategy is obtained, and then the corresponding relationship can be obtained according to The current service scenario and the above-mentioned corresponding relationships determine the target service model. In this embodiment, by configuring the preset service modes corresponding to different preset service scenarios in advance, when the service scenario changes, it can accurately switch to the appropriate service mode to provide accurate services to users.

Based on any of the above embodiments, in identifying the current service scene of the virtual image in S201, some interactive scene recognition methods can be used to determine whether the current service scene is a sales scene, a customer service scene, a guidance scene, a consultation scene, or a companionship scene. Which of the scenes and so on.

In an optional embodiment, as shown in Figure 4, identifying the current service scenario of the virtual image in S201 may specifically include:

S401. Determine the user's intention according to the user's voice command;

S402. Identify the current service scenario of the avatar according to the user intention.

In this embodiment, when the user talks to the avatar, the current service scenario can be determined based on the collected user's voice instructions, and speech recognition and semantic understanding can be performed based on the user's voice instructions to determine the user's intention and then determine the user's needs. Which one of sales, customer service, guidance, consultation, and companionship is used to determine the current service scenario of the avatar. For example, if the user asks for the location of the bathroom, it is determined that the user's intention is to require the avatar to guide the location of the bathroom, and then the current service of the avatar is determined. The scene is a guidance scene; if the user asks for product information, it is determined that the user intends to purchase the product and wants to know the product information, and then determines the current service scene of the avatar as a sales scene.

In another optional embodiment, identifying the current service scenario of the virtual image in S201 may specifically include:

If the product in the user's hand is identified, the current service scene of the virtual image is determined to be a sales scene.

In this embodiment, when the user interacts with the avatar or when the user is in front of the avatar, the user's image can be collected and recognized. If the product in the user's hand is recognized, it can be determined that the current service scenario of the avatar is sales. Scenario, further, according to the current service scenario, determine the target service mode as the service mode corresponding to the sales scenario; then switch the service mode of the avatar to the service mode corresponding to the sales scenario, and explain to the user according to the service mode corresponding to the sales scenario Information about the product in question. In this embodiment, when the avatar is in a service mode corresponding to a non-sales scenario, after recognizing the product in the user's hand, it automatically switches to the service mode corresponding to the sales scenario, which can more intelligently promote products to the user, thereby achieving accurate Provide product promotion services to users and improve user experience.

In another optional embodiment, identifying the current service scenario of the virtual image in S201 may specifically include:

Perform face recognition on the user, and determine the current service scenario of the virtual image based on the face recognition result.

In this embodiment, when the user interacts with the avatar, or when the user is in front of the avatar, face recognition can be performed on the user, so that different service modes can be adopted for different users. For example, in a welcome scene, the user can be Different users adopt different welcome service models, which means that the welcome scene is divided into more detailed scenarios corresponding to different users, so as to adopt more flexible and targeted service models to meet the needs of different users and improve Service quality and improve user experience.

Furthermore, in this embodiment, the corresponding relationship between the preset user identity information and the preset service scenario can be configured. Furthermore, determining the current service scenario of the avatar based on the face recognition result may include:

The user identity information is determined according to the face recognition result; and the preset service scenario corresponding to the user identity is determined according to the corresponding relationship between the preset user identity information and the preset service scenario as the current service scenario of the avatar.

In this embodiment, user identity information may include user gender, age and other information, and may also include some user information input in advance, such as user name, occupation, etc. The corresponding relationship between the preset user identity information and the preset service scenario can be the corresponding relationship between different categories of users and the preset service scenario, such as the corresponding relationship between users of different age groups and the preset service scenario, and the corresponding relationship between users of different genders and the preset service. The corresponding relationship between scenarios, etc., of course, can also be refined to the corresponding relationship between a certain user and the preset service scenario, so that services can be provided to users in a more targeted manner to meet the needs of different users.

Based on any of the above embodiments, switching the service mode of the avatar to the target service mode in S203 may specifically include:

If the preset conditions are met, switch the service mode of the avatar to the target service mode in real time;

If the preset conditions are not met, the service mode of the virtual image remains unchanged;

Wherein, the preset condition is a preset time condition and/or the preset environmental condition.

In this embodiment, when the service scene changes, the service mode can be switched in real time; of course, some preset conditions can also be set in advance, and the service mode can be switched when the preset conditions are met. The service mode switch is not performed under certain conditions, so that the service mode switch is more in line with the actual situation and more standardized. If the current time is within the first preset time period, the avatar can switch the service mode in real time. If the current time is not in the first The avatar can keep the service mode unchanged during the preset time period (such as the second preset time period). For example, the designated avatar can maintain the service mode corresponding to the sales scene during the second preset time period. When the user needs to chat or When accompanying, you do not need to switch the service mode, and you can refuse the user, for example, replying to the user "I am working and can't chat with you"; another example is when the avatar display device is located in front of the counter, the avatar needs to maintain the corresponding sales scene. The service mode remains unchanged, and after moving to other locations, the service mode can be switched in real time according to the service scenario; optionally, multiple display devices can be set up, and the display device where the avatar is located is determined based on the user position collected by the sensor to realize virtualization. The image follows the user and performs portable services. When the virtual image moves to a certain environment, that is, when the virtual image appears in the display device in that environment, such as the virtual image moves to the display device in front of the counter, the virtual image can be set. The service mode remains unchanged. For example, if the service mode corresponding to the sales scene remains unchanged, and when moving to another environment, the avatar can be set to switch the service mode in real time according to the service scene.

On the basis of the above embodiments, in this embodiment, during the voice interaction with the user according to the target service mode, the process-based interaction logic may not be limited, that is, the interaction process is not carried out mechanically according to the process, for example, the user handles When issuing a certificate, if the user needs consultation or guidance, the avatar will choose appropriate, non-process interaction logic to communicate with the user, instead of having to communicate first and then what. If the user suddenly asks about the weather, it is determined that the service scenario has changed. Switch to the service mode corresponding to the chat scene. After the user asks about the weather and continues to apply for documents, the service mode is switched back. Through the flexible service mode switching process, the user can be provided with better services and improve the user experience.

An embodiment of the present application provides a voice service mode switching device. FIG. 5 is a structural diagram of the voice service mode switching device provided by an embodiment of the present invention. As shown in FIG. 5 , the voice service mode switching device 500 specifically includes: a scene recognition module 501 , a service mode determination module 502 and a processing module 503 .

Scene recognition module 501, used to identify the current service scene of the virtual image;

The service mode determination module 502 is used to determine the target service mode corresponding to the current service scenario according to the current service scenario; wherein the target service mode includes the target appearance, target action strategy, and target interaction logic of the avatar. , at least one of the target speech strategies;

The processing module 503 is configured to switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode.

Based on the above embodiments, the service mode determination module 502 is used to:

According to the current service scenario, determine at least one of the target appearance, target action strategy, target interaction logic, and target speech strategy of the avatar corresponding to the current service scenario;

At least one of the target appearance, target action strategy, target interaction logic, and target speech strategy is determined as the target service mode.

Based on the above embodiments, the service mode determination module 502 is used to:

According to the current service scenario and the corresponding relationship between the preset service scenario and the preset service mode, determine the preset service mode corresponding to the current service scenario as the target service mode;

Wherein, the corresponding relationship between the preset service scene and the preset service mode includes: the preset service scene and at least one of the preset appearance of the avatar, the preset action strategy, the preset interaction logic, and the preset speech strategy. Correspondence between items.

Based on any of the above embodiments, optionally, the scene recognition module 501 is used to:

Determine user intent based on user voice commands;

Identify the current service scenario of the avatar according to the user intention.

Based on any of the above embodiments, optionally, the scene recognition module 501 is used to:

If the product in the user's hand is identified, the current service scenario of the avatar is determined to be a sales scenario;

The processing module 503 is used for:

Switch the service mode of the avatar to the service mode corresponding to the sales scenario, and explain the relevant information of the product to the user according to the service mode corresponding to the sales scenario.

Based on any of the above embodiments, optionally, the scene recognition module 501 is used to:

Perform face recognition on the user, and determine the current service scenario of the virtual image based on the face recognition result.

Based on the above embodiments, when determining the current service scene of the avatar according to the face recognition result, the scene recognition module 501 is used to:

Determine user identity information based on face recognition results;

According to the corresponding relationship between the preset user identity information and the preset service scenario, the preset service scenario corresponding to the user identity is determined as the current service scenario of the avatar.

Based on any of the above embodiments, the processing module 503 is used to:

If the preset conditions are met, switch the service mode of the avatar to the target service mode in real time;

If the preset conditions are not met, the service mode of the virtual image remains unchanged;

Wherein, the preset condition is a preset time condition and/or the preset environmental condition.

Based on any of the above embodiments, the current service scenario includes any one of the following: sales scenario, customer service scenario, guidance scenario, consultation scenario, and companion scenario.

Based on any of the above embodiments, the virtual image is displayed on a transparent display device.

The voice service mode switching device provided in this embodiment can be specifically used to execute the above embodiment of the voice service mode switching method provided in Figures 2-4, and the specific functions will not be described again here.

The voice service mode switching device provided in this embodiment identifies the current service scenario of the avatar; determines the target service mode corresponding to the current service scenario according to the current service scenario; and switches the service mode of the avatar to the desired service mode. The target service mode is described, and voice interaction is performed with the user according to the target service mode. In this embodiment, the corresponding service mode is switched according to different service scenarios, so that the virtual image is more in line with the current service scenario and easier to be accepted by users, thereby accurately providing services to users and improving user experience.

According to embodiments of the present application, the present application also provides an electronic device and a readable storage medium.

As shown in Figure 6, it is a block diagram of an electronic device according to the voice service mode switching method according to the embodiment of the present application. Electronic devices are intended to refer to various forms of digital computers, such as laptop computers, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. Electronic devices may also represent various forms of mobile devices, such as personal digital assistants, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions are examples only and are not intended to limit the implementation of the present application as described and/or claimed herein.

As shown in Figure 6, the electronic device includes: one or more processors 601, memory 602, and interfaces for connecting various components, including high-speed interfaces and low-speed interfaces. The various components are connected to each other using different buses and can be mounted on a common motherboard or otherwise mounted as desired. The processor may process instructions executed within the electronic device, including instructions stored in or on memory to display graphical information of the GUI on an external input/output device, such as a display device coupled to the interface. In other embodiments, multiple processors and/or multiple buses may be used with multiple memories and multiple memories, if desired. Likewise, multiple electronic devices can be connected, each device providing part of the necessary operation (eg, as a server array, a set of blade servers, or a multi-processor system). In Figure 6, a processor 601 is taken as an example.

The memory 602 is the non-transitory computer-readable storage medium provided by this application. Wherein, the memory stores instructions that can be executed by at least one processor, so that the at least one processor executes the voice service mode switching method provided by this application. The non-transitory computer-readable storage medium of this application stores computer instructions, which are used to cause the computer to execute the voice service mode switching method provided by this application.

As a non-transitory computer-readable storage medium, the memory 602 can be used to store non-transitory software programs, non-transitory computer executable programs and modules, such as program instructions/modules corresponding to the voice service mode switching method in the embodiments of the present application (for example, , the scene recognition module 501, the service mode determination module 502 and the processing module 503 shown in Figure 5). The processor 601 executes various functional applications and data processing of the server by running non-transient software programs, instructions and modules stored in the memory 602, that is, implementing the voice service mode switching method in the above method embodiment.

The memory 602 may include a storage program area and a storage data area, where the storage program area may store an operating system and an application program required for at least one function; the storage data area may store data created according to the use of the electronic device according to the voice service mode switching method. Data etc. In addition, memory 602 may include high-speed random access memory, and may also include non-transitory memory, such as at least one disk storage device, flash memory device, or other non-transitory solid-state storage device. In some embodiments, the memory 602 optionally includes memories remotely located relative to the processor 601, and these remote memories can be connected to electronic devices of the voice service mode switching method through a network. Examples of the above-mentioned networks include but are not limited to the Internet, intranets, local area networks, mobile communication networks and combinations thereof.

The electronic device of the voice service mode switching method may also include: an input device 603 and an output device 604. The processor 601, the memory 602, the input device 603 and the output device 604 can be connected through a bus or other means. In Figure 6, connection through a bus is taken as an example.

The input device 603 can receive input numeric or character information, and generate key signal input related to user settings and function control of the electronic device of the voice service mode switching method, such as a touch screen, a small keyboard, a mouse, a trackpad, a touch pad, and a pointer. An input device such as a stick, one or more mouse buttons, a trackball, or a joystick. Output devices 604 may include display devices, auxiliary lighting devices (eg, LEDs), tactile feedback devices (eg, vibration motors), and the like. The display device may include, but is not limited to, a liquid crystal display (LCD), a light emitting diode (LED) display, and a plasma display. In some implementations, the display device may be a touch screen.

Various implementations of the systems and techniques described herein may be implemented in digital electronic circuitry, integrated circuit systems, application specific ASICs (application specific integrated circuits), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include implementation in one or more computer programs executable and/or interpreted on a programmable system including at least one programmable processor, the programmable processor The processor, which may be a special purpose or general purpose programmable processor, may receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit data and instructions to the storage system, the at least one input device, and the at least one output device. An output device.

These computing programs (also referred to as programs, software, software applications, or code) include machine instructions for programmable processors, and may be implemented using high-level procedural and/or object-oriented programming languages, and/or assembly/machine language Calculation program. As used herein, the terms "machine-readable medium" and "computer-readable medium" refer to any computer program product, apparatus, and/or means for providing machine instructions and/or data to a programmable processor ( For example, magnetic disks, optical disks, memories, programmable logic devices (PLD)), including machine-readable media that receive machine instructions as machine-readable signals. The term "machine-readable signal" refers to any signal used to provide machine instructions and/or data to a programmable processor.

To provide interaction with a user, the systems and techniques described herein may be implemented on a computer having a display device (eg, a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user ); and a keyboard and pointing device (eg, a mouse or a trackball) through which a user can provide input to the computer. Other kinds of devices may also be used to provide interaction with the user; for example, the feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and may be provided in any form, including Acoustic input, voice input or tactile input) to receive input from the user.

The systems and techniques described herein may be implemented in a computing system that includes back-end components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes front-end components (e.g., A user's computer having a graphical user interface or web browser through which the user can interact with implementations of the systems and technologies described herein), or including such backend components, middleware components, or any combination of front-end components in a computing system. The components of the system may be interconnected by any form or medium of digital data communication (eg, a communications network). Examples of communication networks include: local area network (LAN), wide area network (WAN), and the Internet.

Computer systems may include clients and servers. Clients and servers are generally remote from each other and typically interact over a communications network. The relationship of client and server is created by computer programs running on corresponding computers and having a client-server relationship with each other.

According to the technical solution of the embodiment of the present application, by identifying the current service scenario of the avatar; determining the target service mode corresponding to the current service scenario according to the current service scenario; switching the service mode of the avatar to the target Service mode: perform voice interaction with the user according to the target service mode. In this embodiment, the corresponding service mode is switched according to different service scenarios, so that the virtual image is more in line with the current service scenario and easier to be accepted by users, thereby accurately providing services to users and improving user experience.

This application also provides a computer program, including program code. When the computer runs the computer program, the program code executes the voice service mode switching method as described in the above embodiment.

It should be understood that various forms of the process shown above may be used, with steps reordered, added or deleted. For example, each step described in the present application can be executed in parallel, sequentially, or in a different order. As long as the desired results of the technical solution disclosed in the present application can be achieved, there is no limitation here.

The above-mentioned specific embodiments do not constitute a limitation on the scope of protection of the present application. It will be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions are possible depending on design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of this application shall be included in the protection scope of this application.

Claims (20)

1. A voice service mode switching method, characterized by comprising: Identify the current service scenario of the avatar; According to the current service scenario, a target service mode corresponding to the current service scenario is determined; wherein the target service mode includes at least one of the target appearance of the avatar, the target action strategy, the target interaction logic, and the target speech strategy. item; wherein, in different service modes, at least one of the appearance, action strategy, interaction logic, and speech strategy of the virtual image is different; Switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode; Switching the service mode of the avatar to the target service mode includes: If the preset conditions are met, switch the service mode of the avatar to the target service mode in real time; If the preset conditions are not met, the service mode of the virtual image remains unchanged; Wherein, the preset conditions are preset time conditions and/or preset environmental conditions. 2. The method according to claim 1, wherein determining the target service mode corresponding to the current service scenario according to the current service scenario includes: According to the current service scenario, determine at least one of the target appearance, target action strategy, target interaction logic, and target speech strategy of the avatar corresponding to the current service scenario; At least one of the target appearance, target action strategy, target interaction logic, and target speech strategy is determined as the target service mode. 3. The method according to claim 2, wherein determining the target service mode corresponding to the current service scenario according to the current service scenario includes: According to the current service scenario and the corresponding relationship between the preset service scenario and the preset service mode, determine the preset service mode corresponding to the current service scenario as the target service mode; Wherein, the corresponding relationship between the preset service scene and the preset service mode includes: the preset service scene and at least one of the preset appearance of the avatar, the preset action strategy, the preset interaction logic, and the preset speech strategy. Correspondence between items. 4. The method according to claim 1, characterized in that identifying the current service scenario of the virtual image includes: Determine user intent based on user voice commands; Identify the current service scenario of the avatar according to the user intention. 5. The method according to claim 1, characterized in that identifying the current service scenario of the virtual image includes: If the product in the user's hand is identified, the current service scenario of the avatar is determined to be a sales scenario; Switching the service mode of the avatar to the target service mode and performing voice interaction with the user according to the target service mode includes: Switch the service mode of the avatar to the service mode corresponding to the sales scenario, and explain the relevant information of the product to the user according to the service mode corresponding to the sales scenario. 6. The method according to claim 1, characterized in that identifying the current service scenario of the virtual image includes: Perform face recognition on the user, and determine the current service scenario of the virtual image based on the face recognition result. 7. The method according to claim 6, characterized in that determining the current service scenario of the avatar according to the face recognition result includes: Determine user identity information based on face recognition results; According to the corresponding relationship between the preset user identity information and the preset service scenario, the preset service scenario corresponding to the user identity is determined as the current service scenario of the avatar. 8. The method according to any one of claims 1 to 7, characterized in that the current service scenario includes any one of the following: sales scenario, customer service scenario, guidance scenario, consultation scenario, and companion scenario. 9. The method according to any one of claims 1 to 7, characterized in that the virtual image is displayed on a transparent display device. 10. A voice service mode switching device, characterized by comprising: Scene recognition module, used to identify the current service scenario of the virtual image; A service mode determination module, configured to determine a target service mode corresponding to the current service scenario according to the current service scenario; wherein the target service mode includes the target appearance of the avatar, the target action strategy, the target interaction logic, At least one of the target speech strategies; wherein, in different service modes, at least one of the avatar's appearance, action strategy, interaction logic, and speech strategy is different; A processing module, configured to switch the service mode of the avatar to the target service mode, and perform voice interaction with the user according to the target service mode; The processing module is used for: If the preset conditions are met, switch the service mode of the avatar to the target service mode in real time; If the preset conditions are not met, the service mode of the virtual image remains unchanged; Wherein, the preset conditions are preset time conditions and/or preset environmental conditions. 11. The device according to claim 10, characterized in that the service mode determination module is configured to: According to the current service scenario, determine at least one of the target appearance, target action strategy, target interaction logic, and target speech strategy of the avatar corresponding to the current service scenario; At least one of the target appearance, target action strategy, target interaction logic, and target speech strategy is determined as the target service mode. 12. The device according to claim 11, characterized in that the service mode determination module is configured to: According to the current service scenario and the corresponding relationship between the preset service scenario and the preset service mode, determine the preset service mode corresponding to the current service scenario as the target service mode; Wherein, the corresponding relationship between the preset service scene and the preset service mode includes: the preset service scene and at least one of the preset appearance of the avatar, the preset action strategy, the preset interaction logic, and the preset speech strategy. Correspondence between items. 13. The device according to claim 10, characterized in that the scene recognition module is used for: Determine user intent based on user voice commands; Identify the current service scenario of the avatar according to the user intention. 14. The device according to claim 10, characterized in that the scene recognition module is used for: If the product in the user's hand is identified, the current service scenario of the avatar is determined to be a sales scenario; The processing module is used for: Switch the service mode of the avatar to the service mode corresponding to the sales scenario, and explain the relevant information of the product to the user according to the service mode corresponding to the sales scenario. 15. The device according to claim 10, characterized in that the scene recognition module is used for: Perform face recognition on the user, and determine the current service scenario of the virtual image based on the face recognition result. 16. The device according to claim 15, characterized in that when the scene recognition module performs face recognition on the user and determines the current service scene of the avatar according to the face recognition result, it is specifically used to: Determine user identity information based on face recognition results; According to the corresponding relationship between the preset user identity information and the preset service scenario, the preset service scenario corresponding to the user identity is determined as the current service scenario of the avatar. 17. The device according to any one of claims 10 to 16, characterized in that the current service scenario includes any one of the following: sales scenario, customer service scenario, guidance scenario, consultation scenario, and companion scenario. 18. The device according to any one of claims 10 to 16, wherein the virtual image is displayed on a transparent display device. 19. An electronic device, characterized in that it includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein, The memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor, so that the at least one processor can perform any one of claims 1-9. Methods. 20. A non-transitory computer-readable storage medium storing computer instructions, wherein the computer instructions are used to cause the computer to execute the method according to any one of claims 1-9.