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CN111169464A - Rental vehicle customer management system - Google Patents

Rental vehicle customer management system Download PDF

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Publication number
CN111169464A
CN111169464A CN201811343229.XA CN201811343229A CN111169464A CN 111169464 A CN111169464 A CN 111169464A CN 201811343229 A CN201811343229 A CN 201811343229A CN 111169464 A CN111169464 A CN 111169464A
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vehicle
customer
information
adjustment
rental
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CN111169464B (en
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詹姆斯·建俊·吴
沈雅芳
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Shanghai Fleety Communications Co ltd
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Shanghai Fleety Communications Co ltd
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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W10/00—Conjoint control of vehicle sub-units of different type or different function
    • B60W10/22—Conjoint control of vehicle sub-units of different type or different function including control of suspension systems
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W10/00—Conjoint control of vehicle sub-units of different type or different function
    • B60W10/30—Conjoint control of vehicle sub-units of different type or different function including control of auxiliary equipment, e.g. air-conditioning compressors or oil pumps
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W50/00—Details of control systems for road vehicle drive control not related to the control of a particular sub-unit, e.g. process diagnostic or vehicle driver interfaces
    • B60W50/0098—Details of control systems ensuring comfort, safety or stability not otherwise provided for
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry
    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/20—Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
    • G08G1/202—Dispatching vehicles on the basis of a location, e.g. taxi dispatching
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W50/00—Details of control systems for road vehicle drive control not related to the control of a particular sub-unit, e.g. process diagnostic or vehicle driver interfaces
    • B60W2050/0062—Adapting control system settings
    • B60W2050/0075—Automatic parameter input, automatic initialising or calibrating means
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W50/00—Details of control systems for road vehicle drive control not related to the control of a particular sub-unit, e.g. process diagnostic or vehicle driver interfaces
    • B60W2050/0062—Adapting control system settings
    • B60W2050/0075—Automatic parameter input, automatic initialising or calibrating means
    • B60W2050/0082—Automatic parameter input, automatic initialising or calibrating means for initialising the control system
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W2556/00—Input parameters relating to data
    • B60W2556/45—External transmission of data to or from the vehicle
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W2710/00—Output or target parameters relating to a particular sub-units
    • B60W2710/22—Suspension systems
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W2710/00—Output or target parameters relating to a particular sub-units
    • B60W2710/30—Auxiliary equipments

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  • Engineering & Computer Science (AREA)
  • Transportation (AREA)
  • Mechanical Engineering (AREA)
  • Business, Economics & Management (AREA)
  • Combustion & Propulsion (AREA)
  • Automation & Control Theory (AREA)
  • Chemical & Material Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Human Computer Interaction (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Traffic Control Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

本发明公开了一种出租车辆客户管理系统，包括：车辆运营管理系统，用于接收客户订单信息，选择符合客户需求的出租车辆；出租车辆管理装置，用于向车辆运营管理系统发送出租车辆当前位置信息，接受车辆运营管理系统的接单调度，根据客户订单信息，发出控制信息；座椅调节装置，根据出租车辆管理装置提供的量化座椅调整信息，实现客户所乘载座椅量化调整；车辆运动模式选择装置，根据出租车辆管理装置提供的车辆运动模式选择信息，决定车辆行驶时的运动模式；车辆避震舒适度选择装置，根据出租车辆管理装置提供的车辆避震舒适度选择信息，决定车辆行驶时的悬架避震软硬程度。本发明能够根据客户的需求，提供满足个性化的服务。

Figure 201811343229

The invention discloses a rental vehicle customer management system, comprising: a vehicle operation management system for receiving customer order information and selecting rental vehicles that meet customer needs; a rental vehicle management device for sending the current rental vehicle to the vehicle operation management system Position information, accept the order scheduling of the vehicle operation management system, and issue control information according to the customer's order information; seat adjustment device, according to the quantitative seat adjustment information provided by the rental vehicle management device, realize the quantitative adjustment of the seat carried by the customer; The vehicle movement mode selection device determines the movement mode when the vehicle is running according to the vehicle movement mode selection information provided by the rental vehicle management device; the vehicle shock absorption comfort selection device is based on the vehicle shock absorption comfort selection information provided by the rental vehicle management device, Determines the degree of softness and hardness of the suspension when the vehicle is driving. The present invention can provide personalized services according to the needs of customers.

Figure 201811343229

Description

Taxi customer management system
Technical Field
The invention relates to the field of intelligent control of automobiles, in particular to a taxi customer management system.
Background
The existing taxi management system is very popular, and the functions of the system are generally only limited to services of taxi positioning, taxi service order dispatching and order receiving, and do not comprise more complex and more humanized experience services.
Disclosure of Invention
The invention aims to provide a taxi customer management system which can provide services meeting individuation according to the requirements of customers.
In order to solve the above-mentioned technical problem, a rental-vehicle customer management system according to the present invention includes:
the vehicle operation management system is used for receiving the customer order information and selecting the taxi meeting the customer requirements;
the taxi management device is connected with the taxi operation management system, is loaded on the taxi, and is used for sending the current position information of the taxi to the taxi operation management system, receiving order receiving scheduling of the taxi operation management system and sending control information according to the customer order information;
the seat adjusting device is connected with the taxi management device and realizes the quantitative adjustment of the front and back of the seat carried by the client, the inclination angle of the backrest, the height of the cushion and the inclination posture of the cushion according to the quantitative seat adjusting information provided by the taxi management device;
the vehicle motion mode selection device is connected with the taxi management device and transmits vehicle motion mode selection information provided by the taxi management device to a vehicle control system or a vehicle MCU of a taxi so as to determine a motion mode when the vehicle runs;
and the vehicle shock-proof comfort level selection device is connected with the taxi management device and transmits vehicle shock-proof comfort level selection information provided by the taxi management device to a vehicle suspension control system of the taxi so as to determine the shock-proof soft and hard degree of the suspension when the vehicle runs.
The system can adjust and transmit the position and the posture of the seat to the taxi according to the height and the requirement of the client, implement personalized adjustment, and transmit corresponding adjustment information to the taxi according to the personal preference and the weight of the client to adjust the motion mode and the shock-proof comfort level of the vehicle, thereby realizing personalized and customized service and leading the passenger to obtain the optimal riding experience.
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The invention will be described in further detail with reference to the following detailed description and accompanying drawings:
fig. 1 is a schematic block diagram of a rental-vehicle customer management apparatus.
Detailed Description
As shown in fig. 1, the rental-vehicle customer management apparatus includes: the system comprises a vehicle operation management system, a taxi management device, a seat adjusting device, a vehicle motion mode selection device and a vehicle shock-absorbing comfort level selection device.
The vehicle operation management system is used for receiving the customer order information and selecting the taxi meeting the customer requirements nearby according to the vehicle configuration information required by the customer, the position of the customer, the real-time position information of the nearby taxi group and the taxi configuration information.
The taxi management device is connected with the vehicle operation management system, is loaded on a taxi, and is used for sending the current position information of the taxi to the vehicle operation management system, receiving order receiving scheduling of the vehicle operation management system, converting the preference information of a client, the height and weight information of the client and the number of passengers into seat adjustment quantitative information, vehicle motion mode selection information and vehicle shock-proof comfort degree quantitative adjustment information according to client order information, and sending the seat adjustment quantitative information, the vehicle motion mode selection information and the vehicle shock-proof comfort degree selection information to the corresponding seat adjustment device, the vehicle motion mode selection device and the vehicle shock-proof comfort degree selection device to realize corresponding preference adjustment.
The seat adjusting device is connected with the taxi management device and realizes the quantitative adjustment of the front and back of the seat carried by the client, the inclination angle of the backrest, the height of the cushion and the inclination posture of the cushion according to the quantitative seat adjusting information provided by the taxi management device. The seat adjusting device consists of a seat adjusting communication device, a corresponding digital transmission controller, a front-back position adjusting execution motor, a backrest inclination adjusting execution motor, a cushion height adjusting execution motor and a cushion inclination posture adjusting execution motor. The posture adjustment can be realized by adjusting the executing motor for a vehicle with a manually adjusted seat, and the posture adjustment can be realized by the seat adjusting communication device for a vehicle with an electric adjusting function of an external interface.
And the vehicle motion mode selection device is connected with the taxi management device and transmits the vehicle motion mode selection information provided by the taxi management device to a vehicle control system or a vehicle MCU of the taxi so as to determine the motion mode of the vehicle during running.
The vehicle shock-proof comfort level selection device is connected with the taxi management device and transmits vehicle shock-proof comfort level selection information provided by the taxi management device to a vehicle suspension control system of a taxi so as to determine the shock-proof soft and hard degree of the suspension when the vehicle runs.
The invention can realize the client car booking, driving order, the client seat posture, position adjustment, movement mode setting and shock-proof comfort level selection through the included calculation and control conversion device according to the requirements and physical signs of the client, thereby realizing the optimal riding experience.
The client renting the vehicle can transmit the information of the position of the client, the number of passengers, the sitting position after getting on the vehicle, the weight and height of the passengers and the sitting comfort degree to the vehicle operation management system through the network terminal; the vehicle operation management system selects and dispatches vehicles meeting the requirements of the customers according to the distance priority principle in the operation database according to the information of the customers, and locks the rented vehicles to generate orders; the vehicle operation management system transmits the detailed information of the customer order to a taxi management device allocated by the taxi; the taxi management device converts preference information, height and weight information of a client and the number of passengers into seat adjustment quantitative information, vehicle motion mode selection information and vehicle shock-proof comfort degree quantitative adjustment information, and sends the seat adjustment information, the vehicle motion mode selection information and the vehicle shock-proof comfort degree adjustment information to the corresponding seat adjustment device, vehicle motion mode selection device and vehicle shock-proof comfort degree selection device to realize corresponding sitting and riding comfort preference adjustment, and all the adjustments are completely adjusted and executed before the passengers get on the taxi.
The vehicle operation management system receives information sent by the client, contains the height of a client, seat preference, a motion mode and shock absorption hardness, sends an instruction to the order receiving vehicle, automatically selects a corresponding seat according to the requirement of the client, and adjusts the height, the distance and the shock absorption hardness of the corresponding seat. After a client gets on the bus, the client can adjust the seat through the self-carrying function of the commercial vehicle, or the requirement can be changed at any time through the vehicular APP on the front row and the rear row of the vehicle, and the requirement comprises a route, the height of the seat, the distance between the seats and a motion mode.
The present invention has been described in detail with reference to the specific embodiments, but these are not to be construed as limiting the invention. Many variations and modifications may be made by one of ordinary skill in the art without departing from the principles of the present invention, which should also be considered as within the scope of the present invention.

Claims (6)

1.一种出租车辆客户管理系统，其特征在于，包括：1. a rental vehicle customer management system, is characterized in that, comprises: 车辆运营管理系统，用于接收客户订单信息，选择符合客户需求的出租车辆；Vehicle operation management system, used to receive customer order information and select rental vehicles that meet customer needs; 出租车辆管理装置，与所述车辆运营管理系统相连接，配载在出租车辆上，用于向车辆运营管理系统发送出租车辆当前位置信息，接受车辆运营管理系统的接单调度，根据客户订单信息，发出控制信息；The rental vehicle management device is connected with the vehicle operation management system, and is equipped on the rental vehicle, and is used for sending the current location information of the rental vehicle to the vehicle operation management system, accepting the order scheduling of the vehicle operation management system, and according to the customer order information , send out control information; 座椅调节装置，与所述出租车辆管理装置相连接，根据出租车辆管理装置提供的量化座椅调整信息，实现客户所乘载座椅的前后、靠背倾斜角度、坐垫高度、坐垫倾斜姿态的量化调整；The seat adjustment device is connected with the rental vehicle management device, and according to the quantified seat adjustment information provided by the rental vehicle management device, realizes the quantification of the front and rear, backrest inclination angle, seat cushion height, and seat cushion inclination attitude of the seat carried by the customer Adjustment; 车辆运动模式选择装置，与所述出租车辆管理装置相连接，根据出租车辆管理装置提供的车辆运动模式选择信息，传送给出租车的车辆控制系统或车辆MCU，以决定车辆行驶时的运动模式；The vehicle motion mode selection device is connected with the rental vehicle management device, and transmits the vehicle motion mode selection information provided by the rental vehicle management device to the vehicle control system or the vehicle MCU of the taxi to determine the motion mode of the vehicle when driving; 车辆避震舒适度选择装置，与所述出租车辆管理装置相连接，根据出租车辆管理装置提供的车辆避震舒适度选择信息，传送给出租车的车辆悬架控制系统，以决定车辆行驶时的悬架避震软硬程度。The vehicle suspension comfort selection device is connected with the rental vehicle management device, and transmits the vehicle suspension comfort selection information provided by the rental vehicle management device to the vehicle suspension control system of the taxi to determine the vehicle suspension control system when the vehicle is running. The degree of softness and hardness of the suspension shock absorber. 2.如权利要求1所述的出租车辆客户管理系统，其特征在于：所述车辆运营管理系统，根据客户所需的车辆配置信息、客户所在位置、附近出租车群实时位置信息、出租车辆配置信息，就近选择符合客户需求的出租车辆。2. The rental vehicle customer management system according to claim 1, wherein the vehicle operation management system is based on the vehicle configuration information required by the customer, the location of the customer, the real-time location information of the nearby taxi groups, and the configuration of the rental vehicle. information, and choose the nearest rental vehicle that meets the customer's needs. 3.如权利要求1所述的出租车辆客户管理系统，其特征在于：所述出租车辆管理装置将客户的偏好信息、客户身高、体重信息、乘客数量转化为座椅调整量化信息、车辆运动模式选择信息、车辆避震舒适度量化调整信息，发送给对应的座椅调节装置、车辆运动模式选择装置、车辆避震舒适度选择装置，实现相应的调节。3. The rental vehicle customer management system according to claim 1, wherein the rental vehicle management device converts the customer's preference information, customer height, weight information, and number of passengers into seat adjustment quantification information, vehicle motion pattern The selection information and the quantified adjustment information of the vehicle shock absorption comfort are sent to the corresponding seat adjustment device, the vehicle motion mode selection device, and the vehicle shock absorption comfort selection device, so as to realize the corresponding adjustment. 4.如权利要求1所述的出租车辆客户管理系统，其特征在于：所述座椅调节装置由座椅调整通信装置、相应的数字变送控制器和前后位置调整执行电机、靠背倾斜调整执行电机、坐垫高度调整执行电机、坐垫倾斜姿态调整执行电机组成；对于手动调节座椅的出租车辆通过调整执行电机实现姿态调整，对于有对外接口的电动调节功能的出租车辆通过座椅调整通信装置实现姿态调整。4. The rental vehicle customer management system according to claim 1, wherein the seat adjustment device is performed by a seat adjustment communication device, a corresponding digital transmission controller, a front and rear position adjustment execution motor, and a backrest inclination adjustment. Motor, seat cushion height adjustment executive motor, seat cushion tilt attitude adjustment executive motor; for the rental vehicle with manual seat adjustment, the attitude adjustment is realized by adjusting the executive motor, and for the rental vehicle with the electric adjustment function of the external interface, it is realized through the seat adjustment communication device Attitude adjustment. 5.如权利要求1所述的出租车辆客户管理系统，其特征在于：租乘车辆的客户通过网络终端将客户所在位置、乘客数量、上车后坐乘位置、乘客的体重、身高以及坐乘舒适度的信息传送给车辆运营管理系统；车辆运营管理系统根据客户的信息在运营数据库中根据距离优先原则，选择调度符合客户需求的车辆，并锁定承租车辆生成订单；车辆运营管理系统将客户订单的详细信息传送给出租车所配载的出租车辆管理装置；出租车辆管理装置将客户的偏好信息、客户身高、体重信息、乘客数量转化为座椅调整量化信息、车辆运动模式选择信息、车辆避震舒适度量化调整信息，发送给对应的座椅调节装置、车辆运动模式选择装置、车辆避震舒适度选择装置，实现相应的坐乘舒适偏好调节，所有这些调节将在乘客未上车前全部调整执行完成。5. The rental vehicle customer management system according to claim 1, characterized in that: the customer of the rental vehicle records the customer's location, the number of passengers, the seated position after getting on the car, the weight of the passenger, the height and the comfort of the ride through the network terminal. The information is transmitted to the vehicle operation management system; the vehicle operation management system selects and dispatches vehicles that meet the customer's needs according to the principle of distance priority in the operation database according to the customer's information, and locks the leased vehicles to generate orders; The detailed information is transmitted to the rental vehicle management device carried by the taxi; the rental vehicle management device converts the customer's preference information, customer height, weight information, and number of passengers into quantitative information of seat adjustment, vehicle motion mode selection information, and vehicle shock absorption. The quantified adjustment information of comfort is sent to the corresponding seat adjustment device, vehicle motion mode selection device, and vehicle shock absorption comfort selection device to realize the corresponding adjustment of sitting comfort preference. All these adjustments will be adjusted before passengers get on the car. The execution is complete. 6.如权利要求1所述的出租车辆客户管理系统，其特征在于：所述车辆运营管理系统接收到客户端发出的信息，包含客户身高、座位喜好、运动模式、避震软硬，向接单车辆发出指令，根据客户需求，自动选择相应座位，调整其高低、间距、避震软硬；客户上车后也可通过营运出租车自带功能调节座位，或者通过车辆前后排车载APP随时更改需求，包含路线、座位高低、座位间距、运动模式。6. The rental vehicle customer management system according to claim 1, characterized in that: the vehicle operation management system receives the information sent by the client, including the customer's height, seat preference, exercise mode, shock absorption soft and hard, and the A single vehicle sends an instruction to automatically select the corresponding seat according to customer needs, and adjust its height, spacing, and shock absorption; after getting on the bus, the customer can also adjust the seat through the built-in function of the operating taxi, or change it at any time through the on-board APP in the front and rear of the vehicle. Requirements, including route, seat height, seat pitch, and sport mode.
CN201811343229.XA 2018-11-13 2018-11-13 Rental vehicle customer management system Expired - Fee Related CN111169464B (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113602159A (en) * 2021-08-17 2021-11-05 广汽本田汽车有限公司 Method, system and device for automatically adjusting automobile seat and storage medium
CN113928248A (en) * 2021-09-14 2022-01-14 广汽本田汽车有限公司 Network appointment vehicle control system, method, device and storage medium

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