CN111009114A - Vehicle renting intelligent scheduling management system and vehicle-mounted terminal and vehicle communication protocol thereof - Google Patents
Vehicle renting intelligent scheduling management system and vehicle-mounted terminal and vehicle communication protocol thereof Download PDFInfo
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Abstract
An intelligent dispatching management system for vehicle renting, its vehicle-carried terminal and vehicle communication protocol are disclosed. The system comprises a passenger end, a vehicle-mounted end, a dispatching management center and a vehicle communication protocol. Passengers can order cars by using telephones, computers, intelligent equipment and special equipment and can also be raised at the roadside; the vehicle can be used immediately or ordered. The dispatching management center combines the traffic and meteorological information, and adopts artificial intelligence and big data technology to dispatch vehicles and dispatch vehicle-renting orders; the empty vehicle dispatching is optimized, the empty driving distance and time are reduced, the operation cost is reduced, the turnover is increased, the waiting time of passengers is shortened, and the satisfaction is improved. The vehicle-mounted terminal intelligently identifies the passengers raised and recruited by the roadside; interacting with passengers and drivers; collecting and receiving vehicles and travel information thereof; transmitting the trip information to the vehicle; the safety of passengers, drivers and vehicles is guaranteed. Vehicles conforming to the vehicle communication protocol are all suitable for the system; not only is convenient for producing the applicable vehicle, but also is convenient for purchasing the applicable vehicle. The system is suitable for the unmanned taxi and is compatible with the manual driving taxi; it is suitable for hiring passenger and freight vehicles.
Description
Technical Field
The invention relates to a vehicle renting dispatching management system, a vehicle-mounted end and a vehicle communication protocol thereof, in particular to an automatic intelligent dispatching and manual dispatching management system, a vehicle-mounted end and a vehicle communication protocol for unmanned and manually driven passenger cars and trucks.
Background
Unmanned vehicles have been one of the hot spots of the current society, and the steps of unmanned vehicles are also getting closer and closer as the unmanned technology is being actively developed. The application of the unmanned automobile in the taxi industry can lead to a revolution in the taxi (including vehicle rental) industry because the operation cost is greatly reduced without a driver. At present, the known scheduling management technology for the unmanned taxi is based on the thinking mode of the manual taxi, and is not very suitable for scheduling and managing the unmanned taxi.
In the current taxi dispatching system, a driver strolls around on a road by experience when the taxi is empty, so that the defects are as follows: 1. the empty vehicle has long running distance and time, high operation cost and low turnover; 2. the waiting time of passengers is long and the satisfaction is low.
At present, passenger transport renting and freight transport renting are independent operation systems, passengers are inconvenient to find the vehicles, and cargoes and personnel cannot be taken into consideration sometimes.
The safety events of passengers and drivers often occur in the conventional taxi management system, so that the social stability and harmony are influenced.
In view of the above disadvantages and problems, the present inventors have made extensive industrial experience, summarized experience, actively developed and innovated, and finally invented a vehicle rental intelligent scheduling management system through continuous research, design and improvement. The vehicle-mounted end of the system is deeply combined with the vehicle and is communicated with the vehicle, so that the real-time condition of the vehicle is mastered, and the vehicle travel is navigated. The vehicles are intelligently dispatched by adopting an artificial intelligence technology and a big data technology, the distribution of the idle running vehicles in each area is optimized, the idle running distance and time are reduced, the operation cost is reduced, and the turnover is increased; passenger orders are intelligently dispatched, waiting time of passengers is shortened, and satisfaction of the passengers is improved. The system carries out identity verification on the passenger and the driver, and adopts a safety management technology to ensure the safety of the passenger and the driver. The system is compatible with manual driving vehicles and unmanned driving vehicles, and is particularly suitable for stable transition from the current manual driving mode to the unmanned driving mode in the taxi industry. The system is compatible with passenger transport renting and freight transport renting, and is convenient for passengers to rent applicable vehicles. The system has the advantages of high economic value and social value and good market prospect.
Disclosure of Invention
One of the purposes of the invention is to provide a vehicle leasing intelligent scheduling management system which is compatible with manually driven vehicles and unmanned vehicles and comprises passenger transport and freight transport, so that the leasing industry can smoothly transit from the current manual driving mode to the unmanned driving mode step by step; the operating cost is reduced, and the turnover is increased; the safety of passengers and drivers is guaranteed; the passenger rents the car conveniently, the waiting time of the passenger is shortened, and the satisfaction degree of the passenger is improved.
The invention also aims to provide a vehicle-mounted terminal, which is deeply combined with the vehicle, directly communicates with the vehicle, grasps the real-time condition of the vehicle and navigates the vehicle.
The invention also aims to provide a vehicle communication protocol, so that any equipment can communicate with the vehicle, thereby being beneficial to the safe driving of the vehicle and being convenient for remote control and management of the vehicle.
In order to achieve the purpose, the technical scheme of the invention is as follows:
the intelligent vehicle leasing dispatching management system includes passenger end, vehicle end, dispatching management center and vehicle communication protocol.
The vehicle communication protocol is hereinafter referred to as a protocol, and defines communication of V2A between the vehicle and any device. The protocol specifies that the Data packets (Data Pack) are complete units of Data and define the type of Data packet and the fields contained by each type of Data packet, define the meaning of each field of each type of Data packet, and define the meaning of the Data in each field. The types of data packets include all necessary information for safety management, status inquiries for vehicle components, vehicle operating conditions, vehicle trips, vehicle warning information, and the like. The protocol may also define the timing of sending and receiving data packets. The benefits that result from this are: vehicles meeting the protocol requirements can be conveniently accessed into the system; the vehicle meeting the requirements can be conveniently produced by a manufacturer and purchased by an operator, and the production cost of the manufacturer and the purchasing cost of the operator are reduced. The protocol can be applied to remotely control and drive the vehicle to convey goods and materials through a dangerous area with complex terrain, remotely control and drive the armed vehicle to enter an enemy area to attack enemies, and remotely control and drive the vehicle to rescue people in the dangerous area with complex terrain.
And the passenger end submits a car renting request to the dispatching management center and receives feedback information. The passenger can raise a taxi at the roadside, can also call the taxi by using a mobile phone, a telephone and the like, and can submit a taxi renting request by using a desktop computer, a notebook computer, a tablet personal computer, an intelligent terminal, a special terminal and other equipment. The benefits that result from this are: the passenger can choose the mode suitable for himself, and the car is called conveniently.
The rental car request content is a rental car order including information of passengers, the number of passengers, the volume and weight of goods, the passing point, the destination, and the like. The benefits that result from this are: facilitating central dispatch of suitable passenger and freight vehicles.
The passenger end comprises a website webpage, computer client application software, android APP, APP of apple iOS, application software for other equipment and other intelligent clients and voice telephones. The passenger terminals can manage personal information of passengers, including basic information, safety management information such as identity authentication and the like, account information, travel information, car rental orders and the like. After the taxi renting requests are received by the dispatching management center, passengers can check, select and modify the travel routes recommended by the dispatching management center by using the chatty time of waiting for the taxi, and the satisfaction degree of the passengers is improved; the passengers can do the free-hand cabinet to let the dispatching management center do the attention regardless of the passengers. The benefits that result from this are: the passenger can manage the relevant information of the passenger, the management cost of the system is reduced, the passenger can select the favorite route by using the boring time of waiting for the bus, and meanwhile, the satisfaction degree of the passenger is improved.
And adding a voice processing module for the passenger end, playing the information content by using voice, inputting the voice of the passenger, identifying the voice into characters, analyzing and processing the characters, and operating the passenger end. The benefits that result from this are: the humanized operation mode is increased, passengers can operate the passenger side more easily, the passenger operation doorsill is reduced, the passenger groups (blind people, people with disabled hands and the like) are increased, and the hands of the passengers can be liberated.
The dispatching management center is hereinafter referred to as a center. The center receives the car renting request submitted by the passenger terminal, assigns the car renting request in an automatic mode or a manual mode by adopting a genetic algorithm and other artificial intelligent technologies according to the car renting order information, schedules the best applicable passenger vehicle or freight vehicle, sends the car dispatching request to the vehicle-mounted terminal, and feeds back related information such as a scheduling result, a travel route recommendation and the like to the passenger terminal.
The center is responsible for dispatching taxi vehicles in an automatic intelligent mode and a manual mode and managing the whole system. The center comprises a passenger end module, a vehicle-mounted end module, a passenger management module, a driver management module, a vehicle management module, a journey management module, a scheduling module, a traffic information module, a meteorological information module, a charging management module, a safety management module, a customer service module, a cascade module, an advertisement management module, a data management module, a voice processing module and the like.
The passenger side module is responsible for communication with the passenger side. The passenger end module receives and processes various instructions and data initiated by the passenger end and sends the instructions and the data to the passenger end.
And the vehicle-mounted end module is responsible for communicating with a vehicle-mounted end. The vehicle-mounted end module receives and processes various instructions and data initiated by the vehicle-mounted end and sends the instructions and the data to the vehicle-mounted end.
The passenger management module manages information of all passengers. The passenger information includes safety management information such as passenger basic information and identity authentication information, a car rental order, travel information and an account, and the like. The benefits that result from this are: it is convenient for passenger management, especially safety management.
The driver management module manages information of all drivers. The driver information includes safety management information such as basic driver information and identity authentication information, a taxi order, travel information, associated vehicles, accounts, commutes and the like. The benefits that result from this are: the driver management, especially the safety management, is convenient.
The vehicle management module manages information of rental vehicles. The information of the rental car includes basic information, associated drivers, billing methods, accounts, travel information, rental order and the like. The benefits that result from this are: and the vehicle management is convenient.
The journey management module manages all journey information. The trip information includes a reserved trip, a history trip, and the like. The benefits that result from this are: it is convenient to manage the trip information.
The scheduling module is responsible for scheduling vehicles, dispatching rental car orders, and the like. The vehicle dispatching and vehicle renting order dispatching method adopts artificial intelligence technology such as genetic algorithm and the like, intelligent vehicle dispatching and vehicle renting order dispatching such as big data technology and the like, and can also be used for manually dispatching the vehicle and dispatching the vehicle renting order, thereby bringing the advantages that: optimizing system operation, reducing costs, increasing revenue, and also providing passenger and driver satisfaction.
The scheduling module may manage and dispatch the rental car order, the vehicle trip, in accordance with a plurality of priorities. The taxi orders with high priority are dispatched preferentially, and the vehicle travel with high priority can be interrupted by the travel with low priority. High priority trips include vehicle troubleshooting, personnel safety emergency, accidents and other emergencies, and the like. The scheduling module can reference the passenger's favorite preferences. The benefits that result from this are: the safety of personnel can be guaranteed to the maximum extent, the emergency vehicle demand of passengers is met, and the satisfaction of the passengers and the driver is improved while the economic income is improved.
The scheduling module can intelligently schedule the empty vehicles and optimize the distribution of the empty vehicles. The benefits that result from this are: the empty driving distance and time are reduced, the operation cost is reduced, meanwhile, the waiting time of passengers can be shortened, and the satisfaction degree of the passengers is provided.
The dispatching module dispatches vehicles and dispatches vehicle renting orders according to the real-time traffic and weather information, informs related vehicles, drivers and passengers of the traffic or weather abnormal conditions of the front journey, and recommends new journey information. The benefits that result from this are: the method avoids road sections with congestion, severe weather, unsmooth traffic and the like, ensures the safety of passengers and drivers, improves the operation efficiency, reduces the cost, improves the income, shortens the riding time of the passengers and improves the satisfaction degree of the passengers.
The traffic information module acquires and manages instant traffic information for the scheduling module to use. The benefits that result from this are: the scheduling module can obtain an optimal scheduling scheme according to the latest traffic information, and economic benefits and passenger satisfaction are improved.
The weather information module acquires and manages weather information for the scheduling module to use. The benefits that result from this are: the scheduling module can obtain an optimal scheduling scheme according to the latest meteorological information, so that the safety of passengers and drivers is guaranteed, and the economic benefit and the passenger satisfaction are improved.
And the charging management module manages a charging strategy. The charging policy comprises time charging, taxi charging, mixed time taxi charging, contract price and the like, and new charging policies can be introduced and combined into complex charging policies. The benefits that result from this are: and abundant charging strategies are provided, the requirements of passengers are met, and the charging strategies suitable for the development of the era are provided.
The safety management module guarantees safety of passengers and drivers and handles emergency events. And the safety management module generates a high-priority travel plan according to the event type and sends the high-priority travel plan to the relevant vehicle-mounted terminal. The benefits that result from this are: the safety of personnel can be guaranteed to the maximum extent, traffic jam road sections can be avoided, economic benefits are improved, and meanwhile the satisfaction degree of passengers and drivers is improved.
The customer service module helps passengers and drivers to answer questions, solve problems and the like, and can also accept car renting requests of the passengers. The benefits that result from this are: the passenger and the driver are helped to know the system, the difficulty in use of the passenger and the driver is reduced, and the satisfaction of the passenger and the driver is improved.
The cascade module is responsible for communicating with the upper and lower level centers. The system may deploy N-level hubs, each hub deploying a subordinate number of hubs as needed, where N =1,2,3 … …. The benefits that result from this are: the multi-level multi-branch centers share the service, improve the reliability of the system, reduce the network data flow and the cost and improve the response speed of the system.
And the advertisement management module is responsible for managing advertisement putting in the system. The benefits that result from this are: not only can put in internal advertisements, but also can put in external advertisements, thereby improving the popularity and the economic benefit.
The data management module manages system data and historical data in a unified mode. Data not used by the system is migrated out of the real-time system to be used as historical data for management. The benefits that result from this are: the burden of the system is reduced, and the system investment is reduced.
The voice processing module plays the information content by voice, recognizes the voice of passengers, drivers, customer service and other operators into characters, and operates the center after processing. The benefits that result from this are: and a humanized operation mode is added, the use system is easier and easier, the operation threshold is reduced, and the hands of related personnel can be liberated.
The following are briefly introduced to several typical business processes of the vehicle-mounted terminal: 1. and (3) dispatching the vehicle at the center: the vehicle-mounted end receives the vehicle dispatching request sent by the center and confirms the vehicle dispatching request to the center; and generating the information of the passenger receiving journey, sending the information to the vehicle by using the protocol, and navigating the vehicle to meet the passengers. 2. Raising and attracting at the roadside: and the vehicle-mounted terminal identifies the roadside to raise and attract passengers, generates passenger receiving travel information and sends the passenger receiving travel information to the vehicle by using the protocol, and navigates the vehicle to meet the passengers. 3. And (3) sending the guests: after receiving the passenger, according to the passenger destination, combining with the real-time road condition, generating the passenger-sending travel information, sending the passenger-sending travel information to the vehicle by using the protocol, navigating the vehicle to send the passenger to the destination, and paying for the passenger to get off the vehicle. The benefits that result from this are: the business process is simple and clear and is easy to implement.
The vehicle-mounted end comprises 3 types of human type, unmanned type and compatible type. The benefits that result from this are: the system can smoothly transit by considering both the current manual driving and the future unmanned driving.
The man-shaped vehicle is suitable for manually driving the vehicle and comprises a central communication module, a driver management module, a journey processing module, a charging module, an announcement display module, a satellite navigation module and a voice processing module. The benefits that result from this are: the vehicle-mounted end is suitable for manual driving, the driver controls the vehicle-mounted end and the vehicle, and the vehicle-mounted end is low in cost.
The unmanned vehicle is suitable for an unmanned vehicle and comprises a central communication module, a passenger management module, a vehicle management module, a journey processing module, a charging module, an announcement display module and a voice processing module. The benefits that result from this are: the system is suitable for unmanned vehicles and automatically completes services.
The compatible type is suitable for both manually driven vehicles and unmanned vehicles and comprises a central communication module, a passenger management module, a driver management module, a vehicle management module, a journey processing module, a charging module, a notice display module and a voice processing module. The benefits that result from this are: both manned and unmanned vehicles may be used, and unmanned vehicles may also operate in a manned mode.
The human type, the unmanned type and the compatible type can be added with a safety management module. The benefits that result from this are: the safety of passengers and drivers is guaranteed.
The human form may incorporate a passenger management module. The benefits that result from this are: and a part of work related to passengers is borne by the vehicle-mounted end, so that the workload of a driver is reduced, and the safety is guaranteed.
The central communication module is responsible for communicating with the dispatching management center.
The passenger management module manages passengers. The system comprises functions of identifying passengers to raise and move on the roadside, identifying passengers to get on or off the vehicle, managing taxi orders, managing passenger travel, confirming passenger identities and the like. The identity authentication mode comprises biological characteristics such as fingerprints, irises, voice, head portraits and the like, user name and password information, identity cards, two-dimensional code authentication, mobile phone numbers and the like. Passenger boarding business process: the passenger confirms the identity getting on the vehicle- > confirms the destination and the route point- > informs the journey processing module. The passenger getting-off service process comprises the following steps: destination- > confirmation of fare- > payment of passenger- > confirmation of getting off. The benefits that result from this are: the identity of the passenger is confirmed, safety management is facilitated, the passenger can manage relevant information, and the service state is judged.
The driver management module is used for being compatible with a manual driving mode and is responsible for managing drivers. The management contents comprise driver basic information management, duty management, personal account management, personal trip inquiry, vehicle dispatching request processing, identity confirmation and the like. The identity confirmation mode comprises biological characteristics such as fingerprints, irises, voice, head portraits and the like, user name and password information, an identity card, a driving license, a two-dimensional code, a mobile phone number and the like. Driver business process: 1. identity authentication- >2. working- >3.1. account management, 3.2. travel inquiry, 3.3. dispatching request processing- >4. working, wherein 3.1/3.2/3.3 is parallel processing service, and the operation is not sequential and is repeated circularly. The benefits that result from this are: the identity of the driver is confirmed, so that safety management is facilitated; the driver can manage relevant information and process business.
The vehicle management module is responsible for managing vehicle-to-vehicle communications. The vehicle management comprises the steps of inquiring and processing the conditions of vehicle components, receiving vehicle travel information, receiving vehicle running information, forwarding the vehicle running information to the travel processing module, receiving vehicle alarm information, processing the vehicle alarm information, forwarding the vehicle running information to the safety management module, and forwarding the vehicle travel information to the vehicle. The business process is as follows: 1. and connecting the vehicles- >2, performing safety certification- >3.1, inquiring and processing the conditions of vehicle components, 3.2, receiving vehicle travel information to a travel processing module, 3.3, receiving vehicle running information and forwarding to the travel processing module, 3.4, receiving vehicle alarm information and forwarding to the safety management module, and 3.5, forwarding the travel information to the vehicles- >4, disconnecting, wherein 3.1/3.2/3.3/3.4 performs parallel processing, does not need to be performed sequentially, and is repeated circularly. The benefits that result from this are: closely contact the vehicle, master the real-time detailed condition of vehicle, manage the vehicle journey, ensure vehicle safety.
The journey processing module is responsible for processing a vehicle dispatching request, generating journey information and processing emergency affairs to generate emergency journey information. The generated trip information is transmitted to the vehicle or advises the driver. The generated travel information includes navigation information of a destination, a via point, a via road, and the like, but does not include driving information of lane change, steering, direction, speed, and the like. The benefits that result from this are: the automatic processing center sends a vehicle dispatching request, generates travel information, and navigates the travel of the vehicle or gives suggestions to a driver and passengers; when an emergency happens, the safety of personnel is guaranteed.
The charging module is responsible for charging related transactions. The charging module calculates the charge according to the travel information and the charging strategy, informs passengers and drivers of the charge, and prints charging certificates. The charging mode comprises account balance, prepaid card, bank card, bus card, payment treasure, WeChat, NFC and other payment modes. The benefits that result from this are: the passengers and the drivers have a uniform payment charging basis, so that the post-verification is facilitated, and the public, fair, reasonable and compliant charging is ensured.
The safety management module guarantees safety of passengers and drivers and safety of vehicles. The safety management module detects the abnormal behaviors or physical states of passengers and drivers, immediately takes emergency rescue measures and gives an alarm to the center. When the safety management module receives the vehicle fault or abnormal alarm, the safety management module gives an alarm to the center to perform emergency treatment and properly arrange passengers. The benefits that result from this are: proper measures are taken in time to ensure the safety of passengers and drivers.
And the notice display module is used for installing display equipment at the vehicle eye position and noticing the current operation state of the vehicle. The operation state includes empty, full, carpool n (where n =1,2,3 … …), off duty, and so on. The announcement display module may also display advertisements. The benefits that result from this are: the operation state of the vehicle is clear at a glance, and the advertising fee can be charged to increase income and improve the popularity.
The satellite navigation module provides a satellite navigation function for a driver and provides travel information and current positioning information for the dispatching management center. The benefits that result from this are: the vehicle dispatching management center is convenient to dispatch the vehicle, and more and better services are provided.
The voice processing module plays the information content by voice, and inputs the voice of passengers and drivers to be recognized as characters, and the vehicle-mounted terminal is operated after the characters are analyzed and processed. The benefits that result from this are: increase humanized operation mode, passenger and driver operate the on-vehicle end and relax more easily, reduce the passenger and enter the door the requirement to can liberate passenger and driver's both hands. Particularly, the driver does not need to stare at the vehicle-mounted end with eyes, and the driver does not need to interrupt the control of the vehicle with hands, so that the potential safety hazard is solved, and the safety of passengers and the driver is guaranteed.
The vehicle-mounted end can be made into independent equipment and is communicated with the vehicle through WIFI, Bluetooth, USB and the like which accord with the protocol. The software part of the vehicle-mounted end can be used as an APP of the vehicle-mounted computer to share the hardware of the vehicle-mounted computer, and some external devices of the vehicle-mounted end are used as peripherals of the vehicle-mounted computer. The benefits that result from this are: both can choose for use the independent equipment, the adaptation vehicle is more, also can choose for use the APP to pack into on-vehicle computer, reduce cost.
By the technical scheme, the invention at least has the following advantages and beneficial effects: the automatic taxi driver is compatible with manual driving vehicles and unmanned driving vehicles, and is particularly suitable for stable transition from the current manual driving mode to the unmanned driving mode in the taxi industry. The method is compatible with passenger transport and freight transport renting. The safety of passengers and drivers can be guaranteed to the maximum extent. The passenger can select the most convenient method to rent the vehicle from the vehicle renting methods such as a telephone, a mobile phone, a computer, a tablet, a smart device and the like. The safety of passengers and drivers is guaranteed by taking a plurality of measures, the investment is reduced, the operation cost is reduced, the income is improved, and the satisfaction of the passengers and the drivers is improved: making an optimal travel plan favored by passengers; the emergency vehicle demand of passengers can be met; the no-load vehicles are intelligently distributed, the empty driving distance and time of the vehicles are reduced, and the waiting time of passengers is shortened; according to the latest traffic and weather information, the road sections which are not smooth and dangerous are avoided, the safety of passengers and drivers is guaranteed, and the operation efficiency is improved; the taxi hiring order is intelligently dispatched, and the waiting time of passengers is shortened; the multi-stage center improves the reliability of the system, reduces the network data flow and cost, and improves the response speed of the system. And abundant charging strategies are provided, and public, fair, reasonable and compliant charging is ensured. And advertisements are put in, so that the popularity and the economic benefit are improved. The vehicle-mounted end of the human-shaped body can reduce the cost. The vehicle-mounted end can reduce the workload of a driver and ensure safety. Compatible vehicle-mounted end manned vehicles and unmanned vehicles can both be used, and unmanned vehicles can also work in the manual driving mode. The safety of passengers and drivers is guaranteed. When the vehicle-mounted terminal confirms the identities of passengers and drivers and takes appropriate measures to process emergency safety affairs in time, the safety of personnel is guaranteed. The vehicle-mounted end masters the real-time detailed condition of the vehicle, and safety is guaranteed. Vehicles meeting the vehicle communication protocol can be involved in the system, so that not only is the manufacturer convenient to produce the vehicles meeting the requirements, but also operators can conveniently purchase the vehicles meeting the requirements, and the production cost of the manufacturer and the purchasing cost of the operators are reduced; the protocol can be applied to remotely control and drive the vehicle to convey goods and materials through a dangerous area with complex terrain, remotely control and drive the armed vehicle to enter an enemy area to attack enemies, and remotely control and drive the vehicle to rescue people in the dangerous area with complex terrain.
Drawings
Fig. 1 is a schematic diagram of a vehicle rental intelligent scheduling management system. Wherein 1: scheduling management center, 2: passenger side, 3: vehicle-mounted terminal, 4: vehicle communication protocol, 5: a vehicle.
Fig. 2 is a schematic diagram of a vehicle communication protocol sequence diagram. Wherein 101: device, 102: vehicle, 103: connection request, 104: connection request reply, 105: login request, 106: login request response, 107: query request, 108: query request reply, 109: navigation request, 110: navigation request response, 111: alert request, 112: alarm request reply, 113: logout request, 114: the request response is logged out.
Detailed Description
To further illustrate the technical solutions adopted by the present invention to achieve the predetermined objects and effects thereof, the following description is provided for the embodiments according to the present invention.
The first implementation mode comprises the following steps:
1. the passenger side realizes website, APP based on android, APP based on apple iOS, voice customer service and the like. A desktop computer, a notebook computer, an android tablet, an android smartphone, other android smartdevices, an apple tablet, and an apple smartphone can access a website with a web browser; telephone set and handset can dial customer service telephone.
The passenger end comprises a personal information management module, an account management module, a car renting order module and a travel management module.
2. The dispatching management center realizes a passenger end module, a vehicle-mounted end module, a passenger management module, a driver management module, a vehicle management module, a travel management module, a dispatching module, a charging management module, a safety management module, a customer service module and a data management module. The system deploys a single scheduling management center, a multi-server load balancing scheme is adopted to improve the load capacity and reliability of the system, and a backup technology is adopted to improve the reliability of the system.
3. The vehicle-mounted end realizes the I-shaped and compatible 2-type equipment. The vehicle-mounted end of the human-shaped vehicle has low cost and is used for the traditional manual driving vehicle. The compatible vehicle-mounted terminal is used for unmanned vehicles, and a manual driving mode can be adopted when needed. The compatible vehicle-mounted end is produced into independent vehicle equipment, has high independence with a vehicle, and is simple, convenient and quick to realize and deploy.
4. The vehicle communication protocol defines the types of the data packets and comprises all required information such as safety management, inquiry of vehicle component states, vehicle running conditions, vehicle travel, vehicle alarm information and the like; the protocol may also define the timing of sending and receiving data packets. Completely defines all information interaction required by current vehicle communication, and reserves an upgrading interface suitable for the development of the era.
The implementation mode has the advantages of relatively low investment, simple deployment and quick response, basically meets the requirement of the current vehicle leasing, and is suitable for medium-sized and small-sized vehicle leasing companies.
The second embodiment:
1. the passenger side realizes website, APP based on android, APP based on apple iOS, voice customer service and the like. Desktop and notebook computers access websites with web browsers; the android APP contact scheduling management center is used for android tablet computers, android smart phones and other android smart devices; the apple tablet personal computer and the smart phone contact a scheduling management center through an apple APP; the telephone and the mobile phone dial the customer service telephone.
The passenger end comprises a personal information management module, an account management module, a car renting order module and a travel management module.
2. The dispatching management center realizes a passenger end module, a vehicle end module, a passenger management module, a driver management module, a vehicle management module, a travel management module, a dispatching module, a traffic information module, a weather information module, a charging management module, a safety management module, a customer service module, a cascade module, an advertisement management module, a data management module and the like. The dispatching module adopts artificial intelligence and big data technology, and combines real-time traffic information and meteorological information to dispatch vehicles and dispatch taxi orders.
The dispatching management center is provided with a plurality of levels of centers, the number of the levels of the branch centers is set according to the requirement, and the subordinate branch centers of the branch centers are arranged according to the requirement. The center is graded as follows: level 1 headquarters, level 2 big district, level 3 country, level 4 provinces, level 5 region, level 6 county and city. Load balancing and backup technologies are adopted in the sub-centers. The sub-centers are mutually backed up, and the necessary time division center can take over the services of other sub-centers.
3. The vehicle-mounted terminal realizes the man-shaped style and the compatible style. The compatible type has an independent device and an embedded APP mode.
4. The vehicle communication protocol defines the types of the data packets and comprises all required information such as safety management, inquiry of vehicle component states, vehicle running conditions, vehicle travel, vehicle alarm information and the like; the protocol may also define the timing of sending and receiving data packets. Completely defines all information interaction required by current vehicle communication, and reserves an upgrading interface suitable for the development of the era.
Although the present invention has been described with reference to specific embodiments, it will be understood by those skilled in the art that various changes, substitutions and alterations can be made herein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (9)
1. The intelligent dispatching management system for vehicle renting is characterized by comprising a passenger end, a vehicle-mounted end, a dispatching management center and a vehicle communication protocol;
the vehicle communication protocol is hereinafter referred to as a protocol; the protocol defines communication between the vehicle-mounted end and a vehicle;
the passenger end submits a car renting request to the dispatching management center and receives feedback information;
the dispatching management center is hereinafter referred to as a center; the center receives a car renting request submitted by the passenger end, automatically intelligently and manually dispatches the car, dispatches the car renting request, sends the car dispatching request to the vehicle-mounted end and feeds back information to the passenger end;
the vehicle-mounted end receives the vehicle dispatching request sent by the center, confirms the vehicle dispatching request to the center, generates passenger receiving travel information, sends the passenger receiving travel information to the vehicle by using the protocol and meets passengers; the vehicle-mounted terminal identifies the roadside passenger raising and calling, generates passenger receiving travel information, sends the passenger receiving travel information to the vehicle by using the protocol and meets the passengers; after receiving the passenger, generating the passenger delivery travel information according to the passenger destination, sending the passenger to the vehicle by using the protocol, and paying the passenger when the passenger arrives at the destination.
2. The intelligent vehicle rental scheduling and management system according to claim 1, wherein the scheduling management center is responsible for automatically and manually scheduling rental vehicles to manage the entire system; including but not limited to vehicle end module, vehicle management module, scheduling module; some embodiments further comprise at least one module selected from a passenger end module, a passenger management module, a driver management module, a journey management module, a traffic information module, a weather information module, a charging management module, a security management module, a customer service module, an advertisement management module and a data management module; some embodiments include a cascade module, which can deploy N-level hubs, each hub deploying the number of subordinate hubs as needed, where N =1,2,3 … …;
the passenger end module is responsible for communication with a passenger end;
the vehicle-mounted end module is responsible for communicating with a vehicle-mounted end;
the passenger management module manages passenger information, including but not limited to passenger basic information; some embodiments include identity authentication information; some embodiments include trip information; some embodiments include a passenger account;
the driver management module manages driver information, including but not limited to driver basic information; identity authentication information; some embodiments include trip information; some embodiments include an associated vehicle; some embodiments include an account; some embodiments include commuting information;
the vehicle management module manages information of the rented vehicles, and some implementation examples comprise basic information, related drivers, charging modes, accounts and travel information;
the journey management module manages reserved journeys, journey journeys and historical journeys;
the dispatching module is responsible for automatically, intelligently and manually dispatching vehicles and dispatching vehicle renting orders; in some implementation examples, technologies such as artificial intelligence, big data and the like are adopted; in some embodiments, taxi orders and vehicle trips are managed and assigned according to priority, and the management comprises vehicle fault handling, personnel safety emergency handling, accident and other emergency grading handling; in some implementation examples, empty vehicles are intelligently scheduled, and the distribution of the empty running vehicles is optimized; in some implementation examples, vehicles are dispatched and taxi orders are dispatched according to real-time traffic information and weather information, related vehicles, drivers and passengers are informed of abnormal traffic or weather conditions in the front journey, and a new journey plan is recommended; some embodiments refer to the favorite preferences of the passengers in the intelligent scheduling algorithm;
the traffic information module acquires and manages instant traffic information for the scheduling module to use;
the weather information module acquires and manages weather information for the scheduling module to use;
the charging management module manages a charging strategy; including but not limited to, time-based charging, taxi charging, hybrid time-based taxi charging, contract price, etc.;
the safety management module guarantees safety and system safety of passengers and drivers and handles emergency events;
the customer service module helps passengers and drivers to solve problems;
the cascade module is responsible for communicating with the upper and lower level centers;
the advertisement management module is responsible for managing advertisements put in the system;
the data management module manages system data and historical data in a unified mode.
3. The vehicle rental intelligent scheduling management system according to claim 1, wherein there are embodiments in which a voice processing module is added to the center; the voice processing module plays the information content by voice, recognizes the voice of passengers, drivers, customer service and other operators into characters, and operates the center after processing.
4. The intelligent vehicle rental scheduling management system according to claim 1, wherein the passenger side manages personal information, submits a vehicle rental request to the center, and receives feedback information; in some embodiments, the following device appointment is realized: desktop computers, notebook computers, tablet computers, intelligent terminals, mobile phones, telephones, special terminals and other communication terminals; in some implementation examples, website webpages, computer client application software, android APPs, APPs of apple iOS and application software for other equipment are used as the client and voice telephone customer service; some embodiments include a personal information management module, an account management module, a car rental order module, and a trip management module.
5. The vehicle rental intelligent dispatching management system according to claim 1, wherein there are embodiments in which a voice processing module is added to the passenger side; the voice processing module plays the information content by voice, recognizes the voice of the passenger into characters, and operates the passenger end after processing.
6. A vehicle-mounted end characterized by including, but not limited to, human, unmanned, and compatible 3 types;
the human type is suitable for a manual driving vehicle and comprises but is not limited to a central communication module, a journey processing module and a charging module; some embodiments further comprise a driver management module; some embodiments further comprise a notice display module; some embodiments further comprise a passenger management module; some embodiments further comprise a security management module; some embodiments further comprise a satellite navigation module;
the unmanned type is suitable for unmanned vehicles and comprises but is not limited to a central communication module, a passenger management module, a vehicle management module, a journey processing module and a charging module; some embodiments further comprise a notice display module; some embodiments further comprise a security management module;
the compatible type is suitable for both manually driven vehicles and unmanned vehicles, and comprises but is not limited to a central communication module, a passenger management module, a vehicle management module, a journey processing module and a charging module; some embodiments further comprise a driver management module; some embodiments further comprise a notice display module; some embodiments further comprise a security management module;
the central communication module is responsible for communicating with the dispatching management center;
the passenger management module manages passengers, including but not limited to passenger boarding and disembarking identification functions; some embodiments further include identifying a passenger wayside promotion function; some embodiments further comprise passenger car rental order management functionality; some embodiments further include passenger trip management functions; some embodiments further comprise a passenger identity confirmation function, and at least one of the fingerprint, iris, voice, head portrait and other biological characteristics and user name and password information, identity card, two-dimensional code authentication, mobile phone number and other methods is realized to authenticate the passenger identity;
the driver management module is responsible for managing drivers; including but not limited to commuting management; some embodiments implement basic information management; some embodiments further include account management; some embodiments further include a trip query; some embodiments further include dispatch request processing; some embodiments further include identity confirmation, which realizes driver identity authentication by using at least one of fingerprint, iris, voice, head portrait and other biological characteristics and user name and password information, identity card, driver's license, two-dimensional code, mobile phone number and other methods;
the vehicle management module is responsible for managing vehicle-to-vehicle communication; including but not limited to sending trip information to the vehicle; some embodiments implement querying a condition of a vehicle component; some embodiments further include receiving vehicle trip information; some embodiments further comprise receiving and forwarding travel information to the travel processing module; some implementation examples further comprise receiving alarm information, processing the alarm information and then forwarding the alarm information to the security management module;
the journey processing module is responsible for processing a vehicle dispatching request; some embodiments further include generating trip information; some implementation examples realize the function of emergency transaction processing and generate emergency trip information; the generated travel information includes but is not limited to navigation information such as a destination, a passing site, a passing road and the like;
the charging module is responsible for charging related affairs; calculating the charge according to the travel information and the charging strategy; some implementation examples realize payment of at least one of account balance, prepaid card, bank card, bus card, payment treasure, WeChat, NFC and other modes; some embodiments implement a fee voucher print;
the safety management module guarantees safety of passengers and drivers and safety of vehicles; some implementation examples realize emergency treatment when detecting the abnormality of passengers and drivers; some embodiments implement vehicle alert emergency processing;
the notice display module is used for installing display equipment at the vehicle eye position and noticing the current operation state of the vehicle; the operational status includes, but is not limited to, empty and non-empty; some implementation examples realize the states of full announcement, carpooling and off duty; some embodiments add advertising functionality;
the satellite navigation module provides a satellite navigation function for a driver and provides travel information and current positioning information for the center.
7. The vehicle-mounted terminal of claim 6, wherein some embodiments implement the vehicle-mounted terminal as a standalone device, communicating with the vehicle via WIFI, Bluetooth, USB compliant with the protocol; in some implementation examples, the software part of the vehicle-mounted end is used as an APP of the vehicle-mounted computer, the hardware of the vehicle-mounted computer is shared, and the external equipment of the vehicle-mounted end is used as the peripheral equipment of the vehicle-mounted computer.
8. The vehicle-mounted terminal according to claim 6, wherein a voice processing module is added to the vehicle-mounted terminal; the voice processing module plays the information content by voice, recognizes the voice of the passenger and the driver into characters, and operates the vehicle-mounted terminal after processing.
9. A vehicle communication protocol characterized by defining communication of V2A between the vehicle and any device; the protocol defines a packet format; the protocol defines the kind of the data packet; the protocol defines fields contained in the various types of data packets; the protocol defines the data in each field and its meaning; the protocol defines the content of the communication;
the implementation example of the invention defines the protocol of the communication between the vehicle-mounted end and the vehicle, including but not limited to communication safety, inquiry of vehicle component state, vehicle running condition, vehicle travel and vehicle alarm information; in some embodiments, the timing of the communication is defined.
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