CN110135946A - A kind of SaaS service negotiation method guaranteeing consumer utility based on SLA - Google Patents
A kind of SaaS service negotiation method guaranteeing consumer utility based on SLA Download PDFInfo
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- CN110135946A CN110135946A CN201910348049.9A CN201910348049A CN110135946A CN 110135946 A CN110135946 A CN 110135946A CN 201910348049 A CN201910348049 A CN 201910348049A CN 110135946 A CN110135946 A CN 110135946A
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0283—Price estimation or determination
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0605—Pooling transaction partners, e.g. group buying or group selling
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Abstract
The invention discloses a kind of SaaS service negotiation methods for guaranteeing consumer utility based on SLA, comprising: S1, consumer are tried out by SaaS in agency business platform SMF in the SaaS trial period and qos parameter adjust and confirms the SaaS mass parameter for meeting oneself demand；S2, consumer determine the stage in price, propose order according to their own needs, and the price of the order is determined according to order details and provider；S3, consumer will meet the details of the SaaS of oneself demand by SMF in contract signing phase, including price, qos parameter and violation indemnity clause generate SLA, and sign SLA with provider；S4, consumer are in SaaS in use, carrying out the supervision and management and SLA violation evidence obtaining of service quality by SaaS of the quality management to purchase.Structure of the invention is novel, is skillfully constructed, and the SaaS transaction platform of linking provider is established by SMF, covers SaaS sale, use, supervision and the whole life cycle managed after sale.
Description
Technical field
The present invention relates to SaaS transaction technology field, specially a kind of SaaS service for guaranteeing consumer utility based on SLA
Machinery of consultation.
Background technique
In recent years, the research negotiated for SLA, it is more and more while continuing to pay close attention to consulting tactical accuracy, validity
Research work starts to pay attention to economic factor, prestige and handles the higher association of negotiations process complexity by way of agent negotiation
Quotient.But a kind of critical services delivery mode as cloud computing, SaaS not only occupy in current cloud computing total income higher
Specific gravity, and more and more important position will be also occupied in following development.
From the point of view of current development, SaaS transaction is based primarily upon following two mode: (1) provider is received by regular price
Take the expense in the period using SaaS；(2) by inch of candle mode is collected in the period by floating price using SaaS for provider
Expense.Either any mode, current research work are largely focused on how to improve above provider's income, consumption
Person trades important participant as SaaS, the rare research concern of the income obtained in transaction, do not obtain with
The same attention of provider.Simultaneously as consumer is bought to provider when servicing, usually by signing SLA (Server
Level Agreement, service-level agreement) carry out QoS (Quality of Service, service quality) constraint.And show
With the presence of mode of doing business in practical operation following three problems:
(1) for consumers, understanding and signing SLA from different providers will be a very difficult thing.Consumption
When person needs to buy the application service of certain function, it can be selected between different providers.Although SLA is based on identical
Rulemaking, but different providers can extend its SLA template according to their own needs, and add distinctive SLO
(Service Level Objective, Service Level Objectives) it is difficult using the technology of SaaS thus to considerably increase consumer
Degree；
(2) it is applied since SaaS is delivered by network, different consumers buy the SaaS of same configuration, practical use feeling
It is different；Moreover, the resource and schedule management method of each SaaS are different, therefore, obscure SLO and it is difficult to intuitive anti-
Consumer is answered using the SLO parameter of direct feel when SaaS, consumer is greatly hindered and uses SaaS；
(3) for consumers, using SaaS, its income is difficult to ensure.It is declared since consumer lacks detection provider
The means of service quality, thus SLA violate occur when, consumer, which is difficult to provide exact evidence, complains provider.
Even if consumer has by certain technological means acquisition provider in the evidence of viability violation SLA or provider higher
Service awareness, SLA violation has occurred during automatic informing customer service, consumer also lacks effective method and ensures
Oneself can obtain due reparation.The appearance of these problems considerably increases provider and is violated by the SLA of tactic to increase
The risk of income, this makes the income of consumer incur loss.Therefore, it designs and a kind of consumer utility to be guaranteed based on SLA
SaaS service negotiation method is necessary.
Summary of the invention
For above situation, to overcome the shortcomings of existing technologies, the present invention provides a kind of based on SLA guarantee consumer utility
SaaS service negotiation method solve the problems, such as to mention in above-mentioned technical background.
To achieve the above object, the invention provides the following technical scheme: a kind of SaaS for guaranteeing consumer utility based on SLA
Service negotiation method, comprising:
S1, consumer are tried out by SaaS in agency business platform SMF in the SaaS trial period and qos parameter adjustment are true
Recognize the SaaS mass parameter for meeting oneself demand；
S2, consumer determine the stage in price, propose order according to their own needs, and according to order details and provider
Determine the price of the order；
S3, consumer will meet the details of the SaaS of oneself demand by SMF in contract signing phase, including price,
Qos parameter and violation indemnity clause generate SLA, and sign SLA with provider；
S4, consumer are in SaaS in use, carrying out the supervision and management of service quality to the SaaS of purchase by quality management
And SLA violates evidence obtaining；
The SLA that S5, consumer are obtained in SaaS use process by agency business platform SMF violates report and can take
After the business phase, the reparation that SLA regulation is obtained when service fee clearing is carried out.
According to the above technical scheme, the agency business platform SMF includes service purchase packet, after-sale service packet and quality pipe
Reason packet, and service purchase packet, after-sale service packet and quality management packet and be based on WSLA specification and be extended.
According to the above technical scheme, the service, which is bought, includes:
Consumer, for describing consumer's relevant information；
Provider, for describing provider's relevant information；
Order, for describing transaction related information when consumer buys certain a SaaS；
Price, for assisting consumer's class and provider's class to determine service price when carrying out certain a SaaS transaction；
Consumer utility, for calculating consumer utility；
Provider's effectiveness, for calculating provider's effectiveness；
Cost, for calculating certain a SaaS cost when setting price；
QoS parsing, quality of service requirement or rights and responsibilities for consumer to be understood that, which are converted to, to be met
The SLO object that WSLA specification requires.
According to the above technical scheme, the quality management packet includes:
Service Quality Management, for handling the service quality problem during SaaS is provided, consumer can be incited somebody to action by such
Service quality controls in the range of SLA regulation, and can violate and collect evidence to SLA；
Client QoS test, for SaaS under test client operating status true QoS data and generate test report
It accuses；
Server-side QoS test, for SaaS under the operating status of testing service end true QoS data and generate test report
It accuses；
Service quality processing, for the data information of Service Quality Management to be carried out quality treatment.
According to the above technical scheme, the after-sale service packet includes:
Manage after sale, for the management of after-sale service process, including the statistics that SLA is violated, the calculating of damages and
Consumer, provider's disbursement and sattlement；
Contract management calculates consumer for SLA trustship and according to the penalty clause that SLA violates situation and SLA signing
Deserved reparation；
SLA is violated, for during recording SaaS offer, consumer to complain successful SLA to violate；
Consumer's disbursement and sattlement is used for consumer's disbursement and sattlement；
Provider's disbursement and sattlement is used for provider's disbursement and sattlement.
According to the above technical scheme, the calculation method of the consumer utility is to assume that consumer just buys to meet certainly
When the product of own demand, satisfaction 100, resource quantity and quantity required provided by the product bought has deviation
When, by price extent of deviation reduce satisfaction, when satisfaction reduce to a certain extent, then mean that consumer will abandon buying
Product, then consumer utility function can be indicated with following equation:
Wherein, with n indicate certain product involved in n resource, N indicates the kind of involved resource in certain product
Class, rnIndicate certain consumer to the quantity required of resource n, bnIndicate the quantity of resource n provided by the product of purchase, pnThen table
Show the unit price of resource n.
According to the above technical scheme, the quality management packet further include client QoS test, server end QoS test and
Service quality handles three interfaces, and client QoS test interface, passes through under the interface testing operating status for consumer
The true QoS data of SaaS simultaneously generates test report, and server end QoS test interface is connect for Service Quality Management by this
The true QoS data of SaaS and test report is generated under mouthful test run state, service quality Processing Interface, for connecing by this
SaaSQoS can be adjusted to meet the state of SLA regulation by mouth, which is realized by provider.
The present invention by SMF establish linking provider SaaS transaction platform, cover SaaS sale, use, supervision and
The whole life cycle managed after sale, SMF pass through while considering consumer and provider's income, and the feelings being protected in income
Using the agency business platform SMF of service under condition, the respective income of the balance consumer that should have of analysis SMF and provider, and
Obtain the various functions of maximum overall utility.
Detailed description of the invention
Attached drawing is used to provide further understanding of the present invention, and constitutes part of specification, with reality of the invention
It applies example to be used to explain the present invention together, not be construed as limiting the invention.In the accompanying drawings:
Fig. 1 is SMF model framework compositional block diagram of the present invention；
Fig. 2 is present invention service purchase packet process flow block diagram；
Fig. 3 is quality management packet process flow block diagram of the present invention；
Fig. 4 is after-sale service packet process flow block diagram of the present invention；
Specific embodiment
1-4 is described in further details a specific embodiment of the invention with reference to the accompanying drawing.
It is provided by Fig. 1-4, the invention provides the following technical scheme: a kind of SaaS clothes for guaranteeing consumer utility based on SLA
Business machinery of consultation, comprising:
S1, consumer are tried out by SaaS in agency business platform SMF in the SaaS trial period and qos parameter adjustment are true
Recognize the SaaS mass parameter for meeting oneself demand；
S2, consumer determine the stage in price, propose order according to their own needs, and according to order details and provider
Determine the price of the order；
S3, consumer will meet the details of the SaaS of oneself demand by SMF in contract signing phase, including price,
Qos parameter and violation indemnity clause generate SLA, and sign SLA with provider；
S4, consumer are in SaaS in use, carrying out the supervision and management of service quality to the SaaS of purchase by quality management
And SLA violates evidence obtaining；
The SLA that S5, consumer are obtained in SaaS use process by agency business platform SMF violates report and can take
After the business phase, the reparation that SLA regulation is obtained when service fee clearing is carried out.
According to the above technical scheme, agency business platform SMF includes service purchase packet, after-sale service packet and quality management
Packet, and service purchase packet, after-sale service packet and quality management packet and be based on WSLA specification and be extended.
According to the above technical scheme, service, which is bought, includes:
Consumer, for describing consumer's relevant information；
Provider, for describing provider's relevant information；
Order, for describing transaction related information when consumer buys certain a SaaS；
Price, for assisting consumer's class and provider's class to determine service price when carrying out certain a SaaS transaction；
Consumer utility, for calculating consumer utility；
Provider's effectiveness, for calculating provider's effectiveness；
Cost, for calculating certain a SaaS cost when setting price；
QoS parsing, quality of service requirement or rights and responsibilities for consumer to be understood that, which are converted to, to be met
The SLO object that WSLA specification requires.
According to the above technical scheme, quality management packet includes:
Service Quality Management, for handling the service quality problem during SaaS is provided, consumer can be incited somebody to action by such
Service quality controls in the range of SLA regulation, and can violate and collect evidence to SLA；
Client QoS test, for SaaS under test client operating status true QoS data and generate test report
It accuses；
Server-side QoS test, for SaaS under the operating status of testing service end true QoS data and generate test report
It accuses；
Service quality processing, for the data information of Service Quality Management to be carried out quality treatment.
According to the above technical scheme, after-sale service packet includes:
Manage after sale, for the management of after-sale service process, including the statistics that SLA is violated, the calculating of damages and
Consumer, provider's disbursement and sattlement；
Contract management calculates consumer for SLA trustship and according to the penalty clause that SLA violates situation and SLA signing
Deserved reparation；
SLA is violated, for during recording SaaS offer, consumer to complain successful SLA to violate；
Consumer's disbursement and sattlement is used for consumer's disbursement and sattlement；
Provider's disbursement and sattlement is used for provider's disbursement and sattlement.
According to the above technical scheme, the calculation method of consumer utility is to assume that consumer just buys to meet oneself need
When the product asked, satisfaction 100 is pressed when resource quantity and quantity required provided by the product bought have deviation
The extent of deviation of price reduces satisfaction, when satisfaction reduces to a certain extent, then means that consumer will abandon purchase product,
Then consumer utility function can be indicated with following equation:
Wherein, with n indicate certain product involved in n resource, N indicates the kind of involved resource in certain product
Class, rnIndicate certain consumer to the quantity required of resource n, bnIndicate the quantity of resource n provided by the product of purchase, pnThen table
Show the unit price of resource n.
According to the above technical scheme, quality management packet further includes client QoS test, server end QoS test and service
Three interfaces of quality treatment, and client QoS test interface pass through SaaS under the interface testing operating status for consumer
True QoS data simultaneously generates test report, and server end QoS test interface passes through the interface testing for Service Quality Management
The true QoS data of SaaS and test report is generated under operating status, service quality Processing Interface, for can be with by the interface
SaaSQoS is adjusted to meet the state of SLA regulation, which is realized by provider.
The present invention by SMF establish linking provider SaaS transaction platform, cover SaaS sale, use, supervision and
The whole life cycle managed after sale, SMF pass through while considering consumer and provider's income, and the feelings being protected in income
Using the agency business platform SMF of service under condition, the respective income of the balance consumer that should have of analysis SMF and provider, and
Obtain the various functions of maximum overall utility.
Finally, it should be noted that the foregoing is only a preferred embodiment of the present invention, it is not intended to restrict the invention,
Although the present invention is described in detail referring to the foregoing embodiments, for those skilled in the art, still may be used
To modify the technical solutions described in the foregoing embodiments or equivalent replacement of some of the technical features.
All within the spirits and principles of the present invention, any modification, equivalent replacement, improvement and so on should be included in of the invention
Within protection scope.
Claims (7)
1. a kind of SaaS service negotiation method for guaranteeing consumer utility based on SLA characterized by comprising
S1, consumer are tried out by SaaS in agency business platform SMF in the SaaS trial period and qos parameter adjustment confirmation are full
The SaaS mass parameter of oneself demand of foot；
S2, consumer determine the stage in price, propose order according to their own needs, and determine according to order details and provider
The price of the order；
S3, consumer will meet the details of the SaaS of oneself demand, including price, QoS ginseng by SMF in contract signing phase
Number and violation indemnity clause generate SLA, and sign SLA with provider；
S4, consumer are in SaaS in use, carrying out supervision and management and the SLA of service quality by SaaS of the quality management to purchase
Violate evidence obtaining；
The SLA that S5, consumer are obtained in SaaS use process by agency business platform SMF violates report can be in the period of service
Afterwards, the reparation that SLA regulation is obtained when service fee clearing is carried out.
2. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 1, feature are existed
In the agency business platform SMF includes servicing purchase packet, after-sale service packet and quality management packet, and service purchase and wrap, after sale
Services package and quality management packet are based on WSLA specification and are extended.
3. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 2, feature are existed
In the service purchase includes:
Consumer, for describing consumer's relevant information；
Provider, for describing provider's relevant information；
Order, for describing transaction related information when consumer buys certain a SaaS；
Price, for assisting consumer's class and provider's class to determine service price when carrying out certain a SaaS transaction；
Consumer utility, for calculating consumer utility；
Provider's effectiveness, for calculating provider's effectiveness；
Cost, for calculating certain a SaaS cost when setting price；
QoS parsing, quality of service requirement or rights and responsibilities for consumer to be understood that, which are converted to, meets WSLA rule
The SLO object about required.
4. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 2, feature are existed
In the quality management packet includes:
Service Quality Management, for handling the service quality problem during SaaS is provided, consumer can will be serviced by such
Quality controls in the range of SLA regulation, and can violate and collect evidence to SLA；
Client QoS test, for SaaS under test client operating status true QoS data and generate test report；
Server-side QoS test, for SaaS under the operating status of testing service end true QoS data and generate test report；
Service quality processing, for the data information of Service Quality Management to be carried out quality treatment.
5. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 2, feature are existed
In the after-sale service packet includes:
It manages after sale, for the management of after-sale service process, including the statistics that SLA is violated, the calculating and consumption of damages
Person, provider's disbursement and sattlement；
It is deserved to calculate consumer for SLA trustship and according to the penalty clause that SLA violation situation and SLA are signed for contract management
Reparation；
SLA is violated, for during recording SaaS offer, consumer to complain successful SLA to violate；
Consumer's disbursement and sattlement is used for consumer's disbursement and sattlement；
Provider's disbursement and sattlement is used for provider's disbursement and sattlement.
6. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 3, feature are existed
In the calculation method of the consumer utility is satisfaction when assuming that consumer just buys the product for meeting oneself demand
Degree is 100, when resource quantity and quantity required provided by the product bought have deviation, by the extent of deviation reduction of price
Satisfaction, when satisfaction reduce to a certain extent, then mean consumer will abandon purchase product, then consumer utility function can
To be indicated with following equation:
Wherein, with n indicate certain product involved in n resource, N indicates the type of involved resource in certain product, rn
Indicate certain consumer to the quantity required of resource n, bnIndicate the quantity of resource n provided by the product of purchase, pnThen indicate resource
The unit price of n.
7. a kind of SaaS service negotiation method for being guaranteed consumer utility based on SLA according to claim 4, feature are existed
In, the quality management packet further includes client QoS test, server end QoS is tested and service quality handles three interfaces, and
Client QoS test interface by the true QoS data of SaaS under the interface testing operating status and generates survey for consumer
Examination report, server end QoS test interface, for Service Quality Management by under the interface testing operating status SaaS it is true
QoS data simultaneously generates test report, service quality Processing Interface, for that can be adjusted to meet by SaaSQoS by the interface
The state of SLA regulation, the interface are realized by provider.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110601877A (en) * | 2019-08-28 | 2019-12-20 | 中国科学院上海微系统与信息技术研究所 | Service negotiation method, device, electronic equipment and storage medium |
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| US20140282525A1 (en) * | 2013-03-15 | 2014-09-18 | Gravitant, Inc. | Creating, provisioning and managing virtual data centers |
| CN106603295A (en) * | 2016-12-20 | 2017-04-26 | 郑州云海信息技术有限公司 | SaaS service content determination method and system |
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| CN110601877A (en) * | 2019-08-28 | 2019-12-20 | 中国科学院上海微系统与信息技术研究所 | Service negotiation method, device, electronic equipment and storage medium |
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Application publication date: 20190816 |