CN118800039A - Method, device, equipment, medium and product for early warning and dispatching of sudden failure - Google Patents
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Abstract
Description
技术领域Technical Field
本申请涉及计算机技术领域,具体涉及一种突发故障预警调度方法、装置、设备、介质和产品。The present application relates to the field of computer technology, and in particular to a method, device, equipment, medium and product for early warning scheduling of sudden failures.
背景技术Background Art
当发生恶劣天气、市电线路停电、地震等突发事件时,较大几率会引发区域内大面积停电和无线基站退服,从而影响到机房内通信设备进而导致客户业务受损。When severe weather, power outages, earthquakes and other emergencies occur, there is a high probability that a large-scale power outage and wireless base station service outage will occur in the area, thereby affecting the communication equipment in the computer room and causing damage to customer business.
现有方案中预警信息获取条线多,无统一标准,信息共享率不足,且多依赖人工触发,主观因素大。另外,突发事件与预警信息关联依赖人工经验以及信息收集程度,机房重要性无量化指示或仅为静态值,难以满足故障实时变化需求,调度优先级需线下匹配并反复确认,故障调度效率低下。In the existing scheme, there are many lines for obtaining early warning information, no unified standards, insufficient information sharing rate, and it mostly relies on manual triggering, which has a large number of subjective factors. In addition, the association between emergencies and early warning information depends on manual experience and the degree of information collection. There is no quantitative indication of the importance of the computer room or it is only a static value, which is difficult to meet the real-time change requirements of faults. The scheduling priority needs to be matched offline and repeatedly confirmed, and the efficiency of fault scheduling is low.
发明内容Summary of the invention
本申请实施例提供一种突发故障预警调度方法、装置、设备、介质和产品,用以解决现有技术中故障调度效率低的问题。The embodiments of the present application provide a method, device, equipment, medium and product for early warning scheduling of sudden faults, so as to solve the problem of low efficiency of fault scheduling in the prior art.
第一方面,本申请实施例提供一种突发故障预警调度方法,包括:In a first aspect, an embodiment of the present application provides a method for early warning scheduling of sudden faults, including:
确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;Determine warning information of warning events and fault information of sudden fault events; the warning events are generated based on weather data, power outage data or earthquake data;
根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;According to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。A task list is generated according to the fault cause and the priority of each fault site, and fault scheduling is performed according to the task list.
根据本申请实施例提供的一种突发故障预警调度方法,所述预警信息包括预警区域、预警基站以及预警时间;所述故障信息包括故障区域、故障基站以及故障时间;According to a sudden fault warning scheduling method provided in an embodiment of the present application, the warning information includes a warning area, a warning base station and a warning time; the fault information includes a fault area, a fault base station and a fault time;
所述根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,包括:The associating the warning event with the sudden fault event according to the coincidence information of the warning information and the fault information includes:
若所述区域重合信息为所述故障区域包括所述预警区域,则确定所述预警事件与所述突发故障事件关联;If the area overlap information indicates that the fault area includes the warning area, determining that the warning event is associated with the sudden fault event;
若所述基站重合信息为所述预警基站与所述故障基站的重合度大于设定阈值,则确定所述预警事件与所述突发故障事件关联;If the base station coincidence information indicates that the coincidence degree between the early warning base station and the fault base station is greater than a set threshold, it is determined that the early warning event is associated with the sudden fault event;
若所述时间重合信息为所述预警时间在所述故障时间范围内,则确定所述预警事件与所述突发故障事件关联。If the time coincidence information indicates that the warning time is within the fault time range, it is determined that the warning event is associated with the sudden fault event.
根据本申请实施例提供的一种突发故障预警调度方法,若所述预警事件为区域性预警,所述预警区域是基于以下方式确定的:According to a sudden fault warning scheduling method provided in an embodiment of the present application, if the warning event is a regional warning, the warning area is determined based on the following method:
确定受所述预警事件影响的街道数据;Determining street data affected by the warning event;
若所述街道数据能形成一个封闭区域,则根据所述封闭区域确定所述预警区域;If the street data can form a closed area, determining the warning area according to the closed area;
若所述街道数据能形成道路交叉点,则根据所述道路交叉点确定的第一缓冲区,将所述第一缓冲区作为所述预警区域;If the street data can form a road intersection, a first buffer zone is determined according to the road intersection, and the first buffer zone is used as the warning area;
若所述街道数据不能形成道路交叉点,则获取受所述预警事件影响的目标用户,根据所述目标用户的位置信息确定所述预警区域。If the street data cannot form a road intersection, the target user affected by the warning event is obtained, and the warning area is determined according to the location information of the target user.
根据本申请实施例提供的一种突发故障预警调度方法,所述根据所述目标用户的位置信息确定所述预警区域,包括:According to a sudden fault warning scheduling method provided by an embodiment of the present application, determining the warning area according to the location information of the target user includes:
若所述目标用户有多个,则根据所述目标用户的位置信息中的最大经纬度和最小经纬度,确定所述预警区域;If there are multiple target users, determining the warning area according to the maximum longitude and latitude and the minimum longitude and latitude in the location information of the target users;
若所述目标用户有一个,则根据所述目标用户的位置信息,确定第二缓冲区,将所述第二缓冲区作为所述预警区域。If there is one target user, a second buffer zone is determined according to the location information of the target user, and the second buffer zone is used as the warning zone.
根据本申请实施例提供的一种突发故障预警调度方法,所述突发故障事件是基于以下方式确定的:According to a sudden fault early warning scheduling method provided in an embodiment of the present application, the sudden fault event is determined based on the following method:
若目标区域内发生停电告警的机房数量与所述目标区域内的总机房数量的比值大于设定门限值,则确定所述目标区域发生所述突发故障事件;If the ratio of the number of computer rooms with power outage alarms in the target area to the total number of computer rooms in the target area is greater than a set threshold value, it is determined that the sudden failure event occurs in the target area;
若所述目标区域发生退服的设备数量或服务数量大于设定数量,则确定所述目标区域发生所述突发故障事件。If the number of devices or services that have been decommissioned in the target area is greater than a set number, it is determined that the sudden failure event has occurred in the target area.
根据本申请实施例提供的一种突发故障预警调度方法,所述故障站点的优先级是基于以下方式确定的:According to a sudden fault early warning scheduling method provided in an embodiment of the present application, the priority of the fault site is determined based on the following method:
根据每个机房的机房权重、剩余续航时长和退服信息,确定所述故障站点的权重值;Determine the weight value of the faulty site according to the weight of each computer room, the remaining battery life and the out-of-service information;
根据所述故障站点的最大权重值和最小权重值、每个所述故障站点的权重值,确定每个所述故障站点的得分值;Determine a score value of each of the faulty sites according to the maximum weight value and the minimum weight value of the faulty sites and the weight value of each of the faulty sites;
根据所述得分值,确定所述故障站点的优先级。The priority of the faulty site is determined according to the score value.
根据本申请实施例提供的一种突发故障预警调度方法,所述根据所述任务清单执行故障调度,包括:According to a sudden fault early warning scheduling method provided by an embodiment of the present application, performing fault scheduling according to the task list includes:
根据所述任务清单生成调度请求;generating a scheduling request according to the task list;
确定每个代维人员到各所述故障站点的调度距离,以根据所述调度距离和所述故障站点的得分值,确定每个代维人员的权重;Determine the dispatch distance of each maintenance agent to each of the fault sites, and determine the weight of each maintenance agent according to the dispatch distance and the score value of the fault site;
根据每个代维人员的权重,确定多个目标代维人员;According to the weight of each maintenance agent, multiple target maintenance agents are determined;
向多个所述目标代维人员发送所述调度请求。The scheduling request is sent to the plurality of target maintenance personnel.
第二方面,本申请实施例提供一种突发故障预警调度装置,包括:In a second aspect, an embodiment of the present application provides a sudden fault warning scheduling device, including:
确定模块,用于确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;A determination module, used to determine the warning information of the warning event and the fault information of the sudden fault event; the warning event is generated based on weather data, power outage data or earthquake data;
故障原因定位模块,用于根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;A fault cause locating module, used to associate the warning event with the sudden fault event according to the overlap information of the warning information and the fault information, so as to locate the fault cause; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
任务清单生成模块,用于根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。The task list generation module is used to generate a task list according to the fault cause and the priority of each fault site, and perform fault scheduling according to the task list.
第三方面,本申请实施例提供一种电子设备,包括处理器和存储有计算机程序的存储器,所述处理器执行所述程序时实现第一方面所述的突发故障预警调度方法的步骤。In a third aspect, an embodiment of the present application provides an electronic device, including a processor and a memory storing a computer program, wherein when the processor executes the program, the steps of the sudden fault warning scheduling method described in the first aspect are implemented.
第四方面,本申请实施例提供一种非暂态计算机可读存储介质,其上存储有计算机程序,所述计算机程序被处理器执行时实现第一方面所述的突发故障预警调度方法的步骤。In a fourth aspect, an embodiment of the present application provides a non-transitory computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the steps of the sudden fault warning scheduling method described in the first aspect are implemented.
第五方面,本申请实施例提供一种计算机程序产品,包括计算机程序,所述计算机程序被处理器执行时实现第一方面所述的突发故障预警调度方法的步骤。In a fifth aspect, an embodiment of the present application provides a computer program product, including a computer program, which, when executed by a processor, implements the steps of the sudden fault warning scheduling method described in the first aspect.
本申请实施例提供的突发故障预警调度方法、装置、设备、介质和产品,通过确定预警事件的预警信息和突发故障事件的故障信息;预警事件是根据天气数据、停电数据或地震数据生成的;根据预警信息和故障信息的重合信息,将预警事件与突发故障事件关联,以定位故障原因;重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;根据故障原因和各故障站点的优先级,生成任务清单,根据任务清单执行故障调度。本申请通过预警信息和故障信息的重合信息,可以更准确地判断当前重大故障是否与事前预警信息相关联,从而快速定位故障原因,提高突发故障调度效率。The sudden fault warning scheduling method, device, equipment, medium and product provided in the embodiment of the present application are determined by the warning information of the warning event and the fault information of the sudden fault event; the warning event is generated based on weather data, power outage data or earthquake data; according to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of the regional overlap information, the base station overlap information and the time overlap information; according to the cause of the fault and the priority of each fault site, a task list is generated, and the fault scheduling is performed according to the task list. Through the overlap information of the warning information and the fault information, the present application can more accurately determine whether the current major fault is associated with the advance warning information, thereby quickly locating the cause of the fault and improving the efficiency of sudden fault scheduling.
附图说明BRIEF DESCRIPTION OF THE DRAWINGS
为了更清楚地说明本申请或现有技术中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作一简单地介绍,显而易见地,下面描述中的附图是本申请的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动的前提下,还可以根据这些附图获得其他的附图。In order to more clearly illustrate the technical solutions in the present application or the prior art, a brief introduction will be given below to the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.
图1是本申请实施例提供的突发故障预警调度方法的流程示意图;FIG1 is a schematic diagram of a process flow of a sudden fault early warning scheduling method provided in an embodiment of the present application;
图2是本申请实施例提供的油机资源调配的示意图;FIG2 is a schematic diagram of oil engine resource allocation provided by an embodiment of the present application;
图3是本申请实施例提供的突发故障预警调度装置的结构示意图;FIG3 is a schematic diagram of the structure of a sudden fault warning and dispatching device provided in an embodiment of the present application;
图4是本申请实施例提供的电子设备的结构示意图。FIG. 4 is a schematic diagram of the structure of an electronic device provided in an embodiment of the present application.
具体实施方式DETAILED DESCRIPTION
为使本申请的目的、技术方案和优点更加清楚,下面将结合本申请实施例中的附图,对本申请中的技术方案进行清楚、完整地描述,显然,所描述的实施例是本申请一部分实施例,而不是全部的实施例。基于本申请中的实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都属于本申请保护的范围。In order to make the purpose, technical solutions and advantages of this application clearer, the technical solutions in this application will be clearly and completely described below in conjunction with the drawings in the embodiments of this application. Obviously, the described embodiments are part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.
图1是本申请实施例提供的突发故障预警调度方法的流程示意图。参照图1,本申请实施例提供一种突发故障预警调度方法,可以包括:FIG1 is a flow chart of a method for early warning and scheduling of sudden faults provided in an embodiment of the present application. Referring to FIG1 , an embodiment of the present application provides a method for early warning and scheduling of sudden faults, which may include:
步骤100,确定预警事件的预警信息和突发故障事件的故障信息。Step 100, determining warning information of a warning event and fault information of a sudden fault event.
预警事件是根据天气数据、停电数据或地震数据生成的,包括天气预警事件、停电预警事件以及地震事件。其中,各预警事件是基于以下方式生成的:Warning events are generated based on weather data, power outage data or earthquake data, including weather warning events, power outage warning events and earthquake events. Among them, each warning event is generated based on the following methods:
(1)天气预警事件:(1) Weather warning events:
1.1)根据雨、雪、电、风、四等关键字,从各天气网站中爬取特定区域的天气数据。1.1) Based on keywords such as rain, snow, electricity, wind, and four, crawl the weather data of a specific area from various weather websites.
1.2)更新频度:如5分钟粒度更新。1.2) Update frequency: such as 5-minute granularity update.
1.3)数据时效:数据的失效时间为预警发布时间+发布内容中时间关键字(如6小时内发生、12小时内发生),无时间关键字时默认发布时间后24小时数据失效,无地市区县信息,将关键字传给GIS(Geographic Information System,地理信息系统)平台,返回地市和区县信息。1.3) Data timeliness: The expiration time of the data is the warning release time + the time keyword in the release content (such as occurring within 6 hours, occurring within 12 hours). If there is no time keyword, the data will expire 24 hours after the default release time. If there is no city, district, or county information, the keyword will be passed to the GIS (Geographic Information System) platform to return the city, district, and county information.
(2)停电预警事件:(2) Power outage warning events:
2.1)从各电网站中爬取特定区域内最近2天的停电公告。2.1) Crawl the power outage announcements in the last two days in a specific area from each power grid website.
2.2)更新频度:如15分钟粒度更新。2.2) Update frequency: such as updating at a granularity of 15 minutes.
2.3)数据时效:当前系统时间大于停电结束时间,单条公告消息失效。2.3) Data timeliness: If the current system time is greater than the end time of the power outage, the single announcement message will be invalid.
(3)地震预警事件:(3) Earthquake warning events:
3.1)从地震台网站爬取特定区域的地震数据。3.1) Crawl earthquake data of a specific area from the seismic station website.
3.2)更新频度:1分钟。3.2) Update frequency: 1 minute.
可选地,还可以根据水位和河流水位数据、火灾数据等生成预警事件。Optionally, warning events can also be generated based on water level and river level data, fire data, etc.
突发故障事件包括大面积停电事件和大面积退服事件。具体地,若目标区域内发生停电告警的机房数量与目标区域内的总机房数量的比值大于设定门限值,则确定目标区域发生突发故障事件,即发生大面积停电事件。这意味着在目标区域内,如果停电告警的机房数量占据了较大比例,会触发大面积停电事件的生成。一旦目标区域已经生成了大面积停电事件,在此事件关闭之前,该目标区域不会再次生成新的事件。Sudden failure events include large-scale power outage events and large-scale outage events. Specifically, if the ratio of the number of computer rooms with power outage alarms in the target area to the total number of computer rooms in the target area is greater than the set threshold value, it is determined that a sudden failure event has occurred in the target area, that is, a large-scale power outage event has occurred. This means that in the target area, if the number of computer rooms with power outage alarms accounts for a large proportion, it will trigger the generation of a large-scale power outage event. Once a large-scale power outage event has been generated in the target area, the target area will not generate a new event again until this event is closed.
其中,目标区域可以理解为发生突发故障的区域,如某个区、某个县等。停电告警可以为动环停电告警,动环停电告警是关于动力环境(电力供应)的停电告警。在一个设备或系统中,动力环境通常是指为设备提供电力的环境,包括电源、电缆、配电柜等,当这个环境出现停电的情况时,系统会生成相应的停电告警,提示用户或管理人员当前设备或系统无法正常运行。The target area can be understood as an area where a sudden failure occurs, such as a district or a county. The power outage alarm can be a dynamic power outage alarm, which is a power outage alarm about the power environment (power supply). In a device or system, the power environment usually refers to the environment that provides power to the device, including power supplies, cables, distribution cabinets, etc. When a power outage occurs in this environment, the system will generate a corresponding power outage alarm to prompt users or managers that the current device or system cannot operate normally.
若目标区域发生退服的设备数量或服务数量大于设定数量,则确定目标区域发生突发故障事件,即发生大面积退服事件。这意味着当发生重大故障衍生告警时,即某个故障导致了多个相关设备或服务的退服,会触发大面积退服事件的生成。这类事件通常由重大故障衍生而来,可能会影响到较大范围的服务或设备。一旦目标区域已经生成了大面积退服事件,在此事件关闭之前,该目标区域也不会再次生成新的事件。If the number of devices or services that have been decommissioned in the target area is greater than the set number, it is determined that a sudden failure event has occurred in the target area, that is, a large-scale decommissioning event has occurred. This means that when a major fault-derived alarm occurs, that is, a fault causes the decommissioning of multiple related devices or services, it will trigger the generation of a large-scale decommissioning event. Such events are usually derived from major faults and may affect a large range of services or devices. Once a large-scale decommissioning event has been generated in the target area, the target area will not generate a new event again until this event is closed.
其中,退服是指系统、设备或服务由于故障或其他原因而停止运行或暂时失效的状态。大面积退服是指发生了重大故障,导致多个相关设备或服务无法正常工作,进而影响了较大范围的运行,包括网络设备、服务器、通信设施等的退服状态,由于重大故障导致的服务中断或降级,从而影响了整个区域或系统的正常运行。Among them, decommissioning refers to the state where a system, equipment or service stops operating or temporarily fails due to a fault or other reason. Large-scale decommissioning refers to a major fault that causes multiple related equipment or services to fail to work properly, thereby affecting the operation of a larger area, including the decommissioning of network equipment, servers, communication facilities, etc., and the service interruption or degradation caused by a major fault, thus affecting the normal operation of the entire area or system.
在确定预警事件和突发故障事件后,进一步需要确定预警事件的预警信息和突发故障事件的故障信息。其中,预警信息包括预警区域、预警基站以及预警时间;故障信息包括故障区域、故障基站以及故障时间。After determining the warning event and the sudden fault event, it is further necessary to determine the warning information of the warning event and the fault information of the sudden fault event. The warning information includes the warning area, the warning base station and the warning time; the fault information includes the fault area, the fault base station and the fault time.
步骤200,根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因。Step 200: According to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault.
其中,重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个。The overlap information includes any one of area overlap information, base station overlap information and time overlap information.
若区域重合信息为故障区域包括预警区域,则确定预警事件与突发故障事件关联。例如,当突发故障事件发生的地市或区县包括任何一个预警事件的地市或区县时,可以认为存在区域重合。这意味着故障发生的地点与事前预警中指示的地点相匹配,暗示着故障可能由预警事件引起。If the regional overlap information indicates that the fault area includes the warning area, it is determined that the warning event is associated with the sudden fault event. For example, when the prefecture-level city or county where the sudden fault event occurs includes any prefecture-level city or county where the warning event occurs, it can be considered that there is regional overlap. This means that the location where the fault occurred matches the location indicated in the prior warning, suggesting that the fault may have been caused by the warning event.
若基站重合信息为预警基站与故障基站的重合度大于设定阈值,则确定预警事件与突发故障事件关联。例如,如果突发故障事件涉及的基站数量与预警事件中影响基站范围的基站数量的重合度达到60%以上,可以认为存在基站重合。这意味着故障影响的基站与预警事件中标识的可能受影响的基站之间存在一定程度的重叠,进一步暗示了故障可能由预警事件引起。If the base station overlap information indicates that the overlap between the warning base station and the fault base station is greater than the set threshold, it is determined that the warning event is associated with the sudden fault event. For example, if the overlap between the number of base stations involved in the sudden fault event and the number of base stations in the affected base station range in the warning event reaches more than 60%, it can be considered that there is a base station overlap. This means that there is a certain degree of overlap between the base stations affected by the fault and the base stations that may be affected identified in the warning event, which further suggests that the fault may be caused by the warning event.
若时间重合信息为预警时间在故障时间范围内,则确定预警事件与突发故障事件关联。例如,如果突发故障事件的发生时间与预警事件的“预警开始时间”至“预计结束时间”范围内重合,可以认为存在时间重合。这意味着故障发生的时间与预警事件中指示的潜在影响期间有重叠,暗示着故障是由于预警事件引起的。If the time overlap information indicates that the warning time is within the fault time range, then the warning event is determined to be associated with the sudden fault event. For example, if the occurrence time of the sudden fault event coincides with the range from the "warning start time" to the "estimated end time" of the warning event, it can be considered that there is a time overlap. This means that the time when the fault occurred overlaps with the potential impact period indicated in the warning event, suggesting that the fault was caused by the warning event.
步骤300,根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。Step 300: Generate a task list according to the fault cause and the priority of each fault site, and perform fault scheduling according to the task list.
针对每个机房,系统会对其重要程度进行评估,如涉及到机房所在地区的业务量、用户数量、服务覆盖范围、基站重要程度、家宽、集客业务、机房类型等因素。重要程度越高的机房,其服务中断可能对用户和业务的影响越大。然后根据机房的重要程度以及其他因素(如剩余续航时长、退服情况等)进行动态计算,确定每个故障站点的得分值。最后,根据每个故障站点的得分值,确定故障处理的优先级顺序,并生成相应的任务清单,其中,任务清单中包括故障站点的故障原因。For each computer room, the system will evaluate its importance, such as the business volume in the area where the computer room is located, the number of users, service coverage, importance of base stations, home broadband, customer service, type of computer room and other factors. The more important the computer room is, the greater the impact of its service interruption on users and business. Then, based on the importance of the computer room and other factors (such as remaining battery life, decommissioning, etc.), dynamic calculations are performed to determine the score value of each faulty site. Finally, based on the score value of each faulty site, the priority order of fault handling is determined, and a corresponding task list is generated, where the task list includes the cause of the fault at the faulty site.
一实施例中,参考表1,表1为任务清单。In one embodiment, referring to Table 1, Table 1 is a task list.
表1Table 1
本申请实施例提供的突发故障预警调度方法,通过确定预警事件的预警信息和突发故障事件的故障信息;预警事件是根据天气数据、停电数据或地震数据生成的;根据预警信息和故障信息的重合信息,将预警事件与突发故障事件关联,以定位故障原因;重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;根据故障原因和各故障站点的优先级,生成任务清单,根据任务清单执行故障调度。本申请实施例通过预警信息和故障信息的重合信息,可以更准确地判断当前重大故障是否与事前预警信息相关联,从而快速定位故障原因,提高突发故障调度效率。The sudden fault warning scheduling method provided by the embodiment of the present application determines the warning information of the warning event and the fault information of the sudden fault event; the warning event is generated based on weather data, power outage data or earthquake data; according to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of the regional overlap information, the base station overlap information and the time overlap information; according to the cause of the fault and the priority of each fault site, a task list is generated, and the fault scheduling is performed according to the task list. Through the overlap information of the warning information and the fault information, the embodiment of the present application can more accurately determine whether the current major fault is associated with the advance warning information, thereby quickly locating the cause of the fault and improving the efficiency of sudden fault scheduling.
基于上述实施例,预警区域是基于以下方式确定的:Based on the above embodiment, the warning area is determined based on the following method:
步骤111,确定受所述预警事件影响的街道数据;Step 111, determining street data affected by the warning event;
步骤112,若所述街道数据能形成一个封闭区域,则根据所述封闭区域确定所述预警区域;Step 112, if the street data can form a closed area, determining the warning area according to the closed area;
步骤113,若所述街道数据能形成道路交叉点,则根据所述道路交叉点确定的第一缓冲区,将所述第一缓冲区作为所述预警区域;Step 113, if the street data can form a road intersection, then a first buffer zone is determined according to the road intersection, and the first buffer zone is used as the warning area;
步骤114,若所述街道数据不能形成道路交叉点,则获取受所述预警事件影响的目标用户,根据所述目标用户的位置信息确定所述预警区域。Step 114: If the street data cannot form a road intersection, then the target user affected by the warning event is obtained, and the warning area is determined according to the location information of the target user.
需要说明的是,根据预警事件的预警范围,可分为全区性预警和区域性预警。It should be noted that according to the warning scope of the warning event, it can be divided into full-area warning and regional warning.
全区性预警(如天气、地震):这些预警一般会影响整个地市、区县,因此,预警区域通常为整个地市或区县,同时只需要关联地市或区县范围内的所有基站即可得到预警基站。Area-wide warnings (such as weather and earthquakes): These warnings generally affect the entire city, district, or county. Therefore, the warning area is usually the entire city or county. At the same time, you only need to link all base stations within the city or county to obtain the warning base station.
区域性预警(如停电):这些预警通常会影响特定区域内的基站,需要进一步精细化匹配影响基站,以确保准确划定受影响的范围。Regional warnings (such as power outages): These warnings usually affect base stations in a specific area, and further refinement is required to match the affected base stations to ensure that the affected area is accurately defined.
对于停电预警事件,需要确定受停电预警事件影响的街道数据,包括道路线数据和交叉点数据等。如果影响街道数据为道路线数据,可以利用道路线数据形成一个封闭区域,即一个多边形或多条道路组成的闭合形状,以围绕受影响的区域。然后,在这个封闭区域的周围加载一个100米的缓冲区,以确保涵盖潜在受影响的区域,得到停电地理范围,即停电预警事件的预警范围。可以理解的是,停电可能会导致一定范围内的影响,不仅局限于停电点或者受影响的道路。通过加载缓冲区,可以考虑到停电影响会逐渐扩散到周围的区域;另一方面,停电的具体影响范围可能存在一定的不确定性,例如受天气、设备故障等因素的影响。因此,加载缓冲区域有助于考虑到停电可能的空间扩散和不确定性因素,提高对停电地理范围的准确性和全面性。For power outage warning events, it is necessary to determine the street data affected by the power outage warning event, including road line data and intersection data. If the affected street data is road line data, the road line data can be used to form a closed area, that is, a closed shape composed of a polygon or multiple roads to surround the affected area. Then, a 100-meter buffer is loaded around this closed area to ensure that the potentially affected area is covered, and the power outage geographic range is obtained, that is, the warning range of the power outage warning event. It is understandable that power outages may cause impacts within a certain range, not just limited to the power outage point or the affected road. By loading the buffer, it can be considered that the impact of the power outage will gradually spread to the surrounding areas; on the other hand, there may be certain uncertainties in the specific impact range of the power outage, such as being affected by weather, equipment failure and other factors. Therefore, loading the buffer area helps to take into account the possible spatial diffusion and uncertainty factors of the power outage, and improve the accuracy and comprehensiveness of the geographical range of the power outage.
如果影响街道数据为交叉点数据,无法直接形成封闭区域,根据道路交叉点确定的第一缓冲区,将第一缓冲区作为预警区域。例如,根据道路交叉点加载一个500米的缓冲区,以道路交叉点为中心,创建一个半径为500米的圆形区域,用于定义停电地理范围。If the affected street data is intersection data, it is impossible to directly form a closed area. The first buffer zone is determined according to the road intersection and is used as the warning area. For example, a 500-meter buffer zone is loaded according to the road intersection, and a circular area with a radius of 500 meters is created with the road intersection as the center to define the geographical scope of the power outage.
如果无法获取街道数据或者基于街道数据不能形成道路交叉点,则获取受预警事件影响的目标用户,根据目标用户的位置信息确定预警区域,其中,目标用户包括高危影响用户和影响用户等。If street data cannot be obtained or a road intersection cannot be formed based on street data, target users affected by the warning event are obtained, and the warning area is determined according to the location information of the target users, wherein the target users include high-risk affected users and affected users, etc.
具体地,若目标用户有多个,则根据目标用户的位置信息中的最大经纬度和最小经纬度,确定预警区域。若目标用户有一个,则根据目标用户的位置信息,确定第二缓冲区,将第二缓冲区作为预警区域。Specifically, if there are multiple target users, the warning area is determined according to the maximum longitude and latitude and the minimum longitude and latitude in the location information of the target users. If there is only one target user, the second buffer zone is determined according to the location information of the target user and the second buffer zone is used as the warning area.
例如,在无法获取街道数据或者基于街道数据不能形成道路交叉点的情况下,查询受预警事件影响的目标用户的客户信息,并将客户信息撒到GIS地图上观察区域关系,再划分停电地理范围。For example, when street data cannot be obtained or road intersections cannot be formed based on street data, the customer information of target users affected by the warning event is queried, and the customer information is spread on the GIS map to observe regional relationships and then divide the geographical scope of the power outage.
多点客户信息:如果目标用户有多个,则根据目标用户的位置信息,获取目标客户的经纬度信息,然后从经纬度信息中确定最大经纬度和最小经纬度,在最大经纬度和最小经纬度上分别增加100米的缓冲区,以确保边界范围的全面性,得到停电地理范围。Multi-point customer information: If there are multiple target users, obtain the latitude and longitude information of the target customer based on the target user's location information, and then determine the maximum and minimum latitude and longitude from the latitude and longitude information, and add a 100-meter buffer zone to the maximum and minimum latitude and longitude to ensure the comprehensiveness of the boundary range and obtain the geographical scope of the power outage.
单点客户信息:如果客户信息仅为单点,则通过查询点数据并在每个点周围生成200米的缓冲区来形成框定范围,得到停电地理范围。Single-point customer information: If the customer information is only a single point, the outage geographic scope is obtained by querying the point data and generating a 200-meter buffer around each point to form a frame range.
目标用户占比:在GIS地图上查询高危影响客户和影响客户的数量占比,如果高危影响客户和影响客户的数量不足50%,则需要在最大经纬度和最小经纬度上增加500米缓冲区,以扩大停电地理范围的定义,以确保覆盖到潜在的影响范围。Target user ratio: Query the ratio of high-risk affected customers and affected customers on the GIS map. If the number of high-risk affected customers and affected customers is less than 50%, it is necessary to add a 500-meter buffer zone to the maximum longitude and latitude and the minimum longitude and latitude to expand the definition of the geographical scope of the power outage to ensure that the potential impact range is covered.
本申请实施例通过分析预警信息,系统可以准确地确定受到影响的区域,如天气、地震或停电,从而更精细地确定受影响的基站范围。通过对影响基站范围的精确定位,系统可以更有效地调度资源,快速响应故障处理需求,提高故障处理的效率。By analyzing the early warning information, the system can accurately determine the affected area, such as weather, earthquake or power outage, and thus more precisely determine the range of affected base stations. By accurately locating the range of affected base stations, the system can more effectively dispatch resources, quickly respond to fault handling needs, and improve the efficiency of fault handling.
基于上述实施例,所述故障站点的优先级是基于以下方式确定的:Based on the above embodiment, the priority of the faulty site is determined based on the following method:
步骤311,根据每个机房的机房权重、剩余续航时长和退服信息,确定所述故障站点的权重值;Step 311, determining the weight value of the faulty site according to the weight of each computer room, the remaining battery life and the service withdrawal information;
步骤312,根据所述故障站点的最大权重值和最小权重值、每个所述故障站点的权重值,确定每个所述故障站点的得分值;Step 312, determining a score value of each of the faulty sites according to the maximum weight value and the minimum weight value of the faulty sites and the weight value of each of the faulty sites;
步骤313,根据所述得分值,确定所述故障站点的优先级。Step 313: Determine the priority of the faulty site according to the score value.
通过综合考虑基站重要程度、家宽、集客业务以及机房类型,确定每个机房的机房权重,如参考表2。The weight of each computer room is determined by comprehensively considering the importance of the base station, home bandwidth, customer service, and computer room type, as shown in Table 2.
表2Table 2
在确定机房权重后,对机房权重、剩余续航时长(依据续航时长与故障历时动态计算,已退服站点该参数权重置为最高值)、退服信息(如是否退服)三个参数进行归一化赋值,如参考表3。After determining the weight of the computer room, normalize and assign values to the three parameters: computer room weight, remaining battery life (dynamically calculated based on battery life and fault duration, the parameter weight of the decommissioned site is reset to the highest value), and decommissioning information (such as whether the service is decommissioned), as shown in Table 3.
表3Table 3
根据归一化后的机房权重、剩余续航时长以及是否退服,计算故障站点的权重值。例如,通过三个参数求和得到故障站点的权重值:The weight of the faulty site is calculated based on the normalized data center weight, remaining battery life, and whether it is out of service. For example, the weight of the faulty site is obtained by summing up the three parameters:
S故障站点=X参数1+X参数2+X参数3; Sfault site = X parameter 1 + X parameter 2 + X parameter 3 ;
其中,X参数1为机房权重,X参数2为剩余续航时长,X参数3为是否退服,S故障站点为故障站点的权重值。Among them, X parameter 1 is the weight of the computer room, X parameter 2 is the remaining battery life, X parameter 3 is whether to decommission, and S fault site is the weight value of the fault site.
从所有故障站点的权重值中,确定故障站点的最小权重值和最大权重值,然后计算故障站点的得分值。其中,故障站点的得分值的计算公式如下:From the weight values of all faulty sites, determine the minimum weight value and the maximum weight value of the faulty site, and then calculate the score value of the faulty site. The calculation formula of the score value of the faulty site is as follows:
其中,X故障站点为故障站点的得分值,min(S故障站点)为故障站点的最小权重值,max(S故障站点)为故障站点的最大权重值。Among them, Xfault Site is the score value of the fault site, min( Sfault Site ) is the minimum weight value of the fault site, and max( Sfault Site ) is the maximum weight value of the fault site.
根据得分值确定故障处理优先级,得分值越高优先级越高。The fault handling priority is determined based on the score value. The higher the score value, the higher the priority.
本申请实施例通过考虑机房权重、剩余续航时长以及是否退服,帮助系统在故障调度时更加合理地确定优先级,以确保资源的有效利用,并最大限度地减少故障对用户和业务的影响。The embodiment of the present application helps the system to more reasonably determine the priority during fault scheduling by considering the weight of the computer room, the remaining battery life, and whether to be decommissioned, so as to ensure the effective use of resources and minimize the impact of the fault on users and services.
基于上述实施例,所述根据所述任务清单执行故障调度,包括:Based on the above embodiment, performing fault scheduling according to the task list includes:
步骤321,根据所述任务清单生成调度请求;Step 321, generating a scheduling request according to the task list;
步骤322,确定每个代维人员到各所述故障站点的调度距离,以根据所述调度距离和所述故障站点的得分值,确定每个代维人员的权重;Step 322, determining the dispatch distance of each maintenance agent to each of the fault sites, and determining the weight of each maintenance agent according to the dispatch distance and the score value of the fault site;
步骤323,根据每个代维人员的权重,确定多个目标代维人员;Step 323, determining multiple target maintenance personnel according to the weight of each maintenance personnel;
步骤324,向多个所述目标代维人员发送所述调度请求。Step 324: Send the scheduling request to the multiple target maintenance personnel.
针对大范围停电导致的突发事件,系统会利用油机位置信息和人员位置信息,结合故障站点权重进行路径计算,从而提供最优的调度建议。其中,代维人员i到某故障站点的调度距离为:For emergencies caused by large-scale power outages, the system will use the location information of the oil engine and personnel, combined with the weight of the fault site to calculate the path, and thus provide the best scheduling suggestions. Among them, the scheduling distance from maintenance personnel i to a certain fault site is:
L调度距离i=L油机-故障站点+L代维人员i-油机;L dispatch distance i = L oil engine - fault site + L maintenance personnel i - oil engine ;
其中,L调度距离i为调度距离,L油机-故障站点为油机与故障站点之间的距离,L人员i-油机为人员i与油机之间的距离。Among them, L dispatch distance i is the dispatch distance, L oil engine-fault site is the distance between the oil engine and the fault site, and L personnel i-oil engine is the distance between personnel i and the oil engine.
在计算调度距离后,根据调度距离确定每个代维人员的权重,其计算公式为:After calculating the dispatch distance, the weight of each maintenance personnel is determined according to the dispatch distance. The calculation formula is:
其中,R代维人员i为代维人员的权重,max(L调度距离1,2,...,k)为最大的调度距离,min(L调度距离1,2,...,k)为最小的调度距离,X故障站点为故障站点的得分值,k为故障站点特定范围周边的代维人员,调度距离越小权重越高。Among them, R maintenance personnel i is the weight of the maintenance personnel, max(L dispatch distance 1,2,...,k ) is the maximum dispatch distance, min(L dispatch distance 1,2,...,k ) is the minimum dispatch distance, X fault site is the score value of the fault site, k is the maintenance personnel around the specific range of the fault site, and the smaller the dispatch distance, the higher the weight.
在确定每个代维人员的权重后,选取权重最高的N个代维人员作为目标代维人员,并将根据任务清单生成的调度请求发送至N个代维人员。After determining the weight of each maintenance agent, N maintenance agents with the highest weights are selected as target maintenance agents, and a scheduling request generated according to the task list is sent to the N maintenance agents.
本申请实施例通过利用油机资源和人员位置信息,系统可以快速响应突发事件,如大范围停电,从而缩短停电时间,减少用户和业务的影响。另外,通过路径计算和站点权重考量,系统可以优化调度方案,最大限度地利用油机资源和人员,以实现电力供应的最优分配,避免资源浪费。通过自动化的调度建议和任务派发,系统可以提高应急响应的效率,减少人为干预的时间和成本。通过合理调度油机资源和代维人员,系统可以增强电力供应的可靠性,确保停电地区尽快恢复正常供电,提高用户和业务的满意度。By utilizing oil engine resources and personnel location information, the embodiment of the present application can enable the system to quickly respond to emergencies, such as large-scale power outages, thereby shortening the power outage time and reducing the impact on users and businesses. In addition, through path calculation and site weight considerations, the system can optimize the scheduling plan and maximize the use of oil engine resources and personnel to achieve the optimal allocation of power supply and avoid waste of resources. Through automated scheduling suggestions and task distribution, the system can improve the efficiency of emergency response and reduce the time and cost of human intervention. By reasonably scheduling oil engine resources and maintenance personnel, the system can enhance the reliability of power supply, ensure that normal power supply is restored in power outage areas as soon as possible, and improve user and business satisfaction.
为了进一步对本申请实施例提出的突发故障预警调度方法进行解析说明,参考以下实施例。In order to further analyze and explain the sudden failure warning scheduling method proposed in the embodiment of the present application, refer to the following embodiments.
本申请实施例具体提出一种突发故障预警调度系统,主要解决以下问题:The present application embodiment specifically proposes a sudden fault early warning dispatching system, which mainly solves the following problems:
(1)智能爬取天气、停电、地震信息,生成预警事件,关联GIS地图圈出受影响基站,提前发送一线维护人员进行保障。(1) Intelligently crawl weather, power outage, and earthquake information to generate early warning events, link GIS maps to circle the affected base stations, and send frontline maintenance personnel in advance for support.
(2)突发大面积停电、退服事件与预警事件关联,定位故障原因。(2) Sudden large-scale power outages and service outages are associated with warning events to locate the cause of the fault.
(3)对机房多维度属性进行数据挖掘,输出机房权重值,提供故障处理优先级。(3) Perform data mining on the multi-dimensional attributes of the computer room, output the weight value of the computer room, and provide fault handling priority.
本申请实施例通过数据层、服务层、应用层构建智慧调度系统架构,利用系统智能爬取事件预警范围,通过分类查询匹配法圈定影响基站,建立机房动态调度模型,快速生成任务清单,保障故障高效调度处理。The embodiment of the present application constructs a smart scheduling system architecture through the data layer, service layer, and application layer, uses the system to intelligently crawl the event warning range, identifies the affected base stations through the classification query matching method, establishes a dynamic scheduling model for the computer room, quickly generates a task list, and ensures efficient scheduling and processing of faults.
具体地,智慧调度系统主要由数据层、服务层、应用层构成,基于底层数据库承载多种服务并提供上层所需应用。Specifically, the intelligent dispatching system is mainly composed of data layer, service layer and application layer. It carries various services based on the underlying database and provides the applications required by the upper layer.
数据层:建立底层数据库,提供天气预警信息、停电公告、告警、人员及资源配置等基础数据。Data layer: Establish an underlying database to provide basic data such as weather warning information, power outage announcements, alarms, personnel and resource allocation, etc.
服务层:提供智能爬取、字段解析、GIS服务、报表统计、任务清单计划能力等,智能爬取范围自动适配影响基站,生成机房动态调度清单。Service layer: provides intelligent crawling, field analysis, GIS services, report statistics, task list planning capabilities, etc. The intelligent crawling scope automatically adapts to the affected base stations and generates a dynamic scheduling list for the computer room.
应用层:实现事件、任务清单、GIS地图、拓扑多维度呈现及消息推送,人员、油机资源动态跟踪调度。Application layer: realizes multi-dimensional presentation and message push of events, task lists, GIS maps, topology, and dynamic tracking and scheduling of personnel and oil engine resources.
基于智慧调度系统实现的突发故障预警调度方法包括以下内容:The sudden fault early warning dispatching method based on the intelligent dispatching system includes the following contents:
(1)事前预警。实时爬取天气、停电、地震数据,生成预警事件。(1) Advance warning: Crawling weather, power outage, and earthquake data in real time to generate warning events.
(2)预警信息影响基站范围圈定。(2) Early warning information affects the delineation of base station range.
根据预警信息内容,天气、地震信息为全区性预警,一般影响整个地市、区县,关联地市或区县范围所有基站即可;停电信息为区域性预警,信息中携带影响街道、影响客户,为进一步精细化匹配影响基站,制定影响区域基站划定规则。According to the content of the warning information, weather and earthquake information are region-wide warnings, which generally affect the entire city, district or county, and are related to all base stations within the city or district; power outage information is a regional warning, and the information carries the affected streets and affected customers. In order to further refine the matching of affected base stations, rules for demarcating base stations in the affected area are formulated.
2.1)影响街道数据为道路线数据,如XX路XX街,且根据道路信息可形成一个封闭框,加载周围100米缓冲区定义停电地理范围;如仅能形成交叉点无法形成封闭框,则根据交叉点加载500米缓冲区定义停电地理范围。2.1) The affected street data is road line data, such as XX Road XX Street, and a closed frame can be formed based on the road information, and a 100-meter buffer zone is loaded around it to define the geographical scope of the power outage; if only an intersection can be formed but a closed frame cannot be formed, a 500-meter buffer zone is loaded based on the intersection to define the geographical scope of the power outage.
2.2)影响街道仅为区县、乡镇,或获取街道数据无法形成交叉点,则查询高危影响客户信息,将客户信息撒到GIS地图观察区域关系:2.2) If the affected streets are only counties, towns, or if the street data cannot form an intersection, query the high-risk customer information and spread the customer information on the GIS map to observe the regional relationship:
2.21)客户信息可形成一个区域,取最大经纬度、最小经纬度增加100米生成框定范围;2.21) Customer information can form an area, taking the maximum longitude and latitude, the minimum longitude and latitude plus 100 meters to generate a frame range;
2.22)客户信息为单点,则查询点数据按200米缓冲区生成框定范围;2.22) If the customer information is a single point, the query point data will be framed according to a 200-meter buffer zone;
2.23)如GIS地图上可查询到的高危影响客户和影响客户不足50%,取最大经纬度、最小经纬度生成框定范围增加500米缓冲区定义停电地理范围。2.23) If the number of high-risk affected customers and affected customers that can be found on the GIS map is less than 50%, the maximum longitude and latitude and the minimum longitude and latitude are used to generate a frame range and a 500-meter buffer zone is added to define the geographical scope of the power outage.
(3)事中调度。(3) On-the-spot dispatching.
本申请实施例中的事件特指网络内的大面积故障,当出现符合条件的故障时,将生成一条事件信息,事件详情中呈现当前事件涉及到的所有故障机房以及按照特定算法计算后的机房排序优先级,调度一线进行故障处理。The event in the embodiment of the present application specifically refers to a large-scale failure within the network. When a qualified failure occurs, an event message will be generated. The event details will present all the faulty computer rooms involved in the current event and the computer room ranking priority calculated according to a specific algorithm, and the front line will be dispatched to handle the failure.
3.1)事件的定义:3.1) Definition of events:
满足以下任一条件时按照区域粒度生成事件,当前事件没有关闭前,本区县不再生成新的事件。When any of the following conditions is met, an event is generated at the regional granularity. Before the current event is closed, no new event will be generated in this district or county.
大面积停电:当前区县发生动环停电告警的机房数量与本区县总机房数量比值达到预设门限值后即认为发生大面积停电事件;Large-scale power outage: When the ratio of the number of computer rooms with power outage alarms in the current district or county to the total number of computer rooms in the district or county reaches the preset threshold, a large-scale power outage is considered to have occurred;
大面积退服:发生重大故障衍生告警;Large-scale outage: A major fault generates an alarm;
事件结束:大面积退服告警清除或大面积停电低于门限值。事件定义及门限均可配置调整。Event ends: The large-scale outage alarm is cleared or the large-scale power outage is below the threshold. Event definitions and thresholds can be configured and adjusted.
3.2)事前预警、事中事件关联算法:3.2) Pre-warning and event correlation algorithm:
发生事件后与事前预警信息关联,定位是否为相关预警导致的大面积故障。After an event occurs, it is associated with the prior warning information to determine whether it is a large-scale failure caused by the relevant warning.
区域重合度:当前重大故障发生地市、区县与包含在预警事件中时,判断为满足条件;Regional overlap: When the city, district, or county where the current major fault occurs is included in the warning event, it is judged to meet the conditions;
基站重合度:当前重大故障基站与影响基站范围重合度60%以上,判断为满足条件;Base station overlap: If the overlap between the current major fault base station and the affected base stations is more than 60%, the condition is considered met;
时间重合度:当前重大故障发生时间包含在预警事件的“预警开始时间”至“预计结束时间”范围内时,认为满足该条件;Time coincidence: This condition is considered to be met when the current major fault occurrence time is included in the range from "warning start time" to "estimated end time" of the warning event;
将满足条件的预警事件关联到当前重大故障;关联到多条预警事件时,全部拼接展示。Associate the warning events that meet the conditions with the current major fault; when associated with multiple warning events, all of them are spliced and displayed.
3.3)事件呈现:3.3) Event presentation:
满足门限的事件将进入调度视图,同步呈现关联的预警信息便于进行故障原因定位。辅助GIS地图直观呈现省市故障站点、影响基站数量以及故障原因等信息,指导故障调度工作。Events that meet the threshold will enter the dispatch view, and the associated warning information will be presented simultaneously to facilitate fault cause location. The auxiliary GIS map intuitively presents information such as provincial and municipal fault sites, the number of affected base stations, and fault causes to guide fault dispatch work.
3.4)任务清单生成:3.4) Task list generation:
依据机房重要程度,评估故障调度优先级,动态计算综合权重。将机房权重作为核心参数之一,结合剩余续航时长、退服情况进行动态计算,并输出任务清单。According to the importance of the computer room, the fault dispatch priority is evaluated and the comprehensive weight is dynamically calculated. The computer room weight is used as one of the core parameters, and the remaining battery life and service withdrawal status are dynamically calculated, and a task list is output.
3.5)任务清单推送:3.5) Task list push:
生成的任务清单通过自动或人工推送,指导一线故障调度处理。清单15分钟粒度刷新,保障调度及时有效性。The generated task list is pushed automatically or manually to guide the front-line fault dispatch and processing. The list is refreshed at a 15-minute granularity to ensure timely and effective dispatch.
3.6)油机资源调配:3.6) Oil engine resource allocation:
针对大范围停电导致的突发事件,依据油机、人员位置信息、站点权重通过路径计算提供最优调度建议,向调度权重最高P的1-3位代维人员发送发电调度任务。人员位置信息对接代维人员轨迹模块,获取该机房附近一定范围内的代维人员信息。In case of emergencies caused by large-scale power outages, the optimal dispatching suggestion is provided through path calculation based on the oil engine, personnel location information, and site weights, and power generation dispatching tasks are sent to the 1-3 maintenance personnel with the highest dispatching weight P. The personnel location information is connected to the maintenance personnel trajectory module to obtain the maintenance personnel information within a certain range near the computer room.
本申请实施例通过自动获取天气、停电信息生成预警事件,关联GIS地图圈出受影响基站,可提前发送一线维护人员进行保障,向客户发送关怀短信;通过将突发故障事件与预警事件关联,快速定位故障原因;动态计算综合权重,生成任务清单,通过5G消息定时推送更新;GIS地图直观呈现,资源位置动态跟踪,大大提升故障调度处理效率。The embodiment of the present application generates warning events by automatically obtaining weather and power outage information, and circles the affected base stations by associating them with the GIS map. Frontline maintenance personnel can be sent in advance for protection, and caring text messages can be sent to customers. The cause of the fault can be quickly located by associating sudden fault events with warning events. The comprehensive weight is dynamically calculated to generate a task list, which is updated regularly through 5G messages. The GIS map is intuitively presented, and the resource location is dynamically tracked, which greatly improves the efficiency of fault scheduling and processing.
下面对本申请实施例提供的突发故障预警调度装置进行描述,下文描述的突发故障预警调度装置与上文描述的突发故障预警调度方法可相互对应参照。The sudden fault warning scheduling device provided in an embodiment of the present application is described below. The sudden fault warning scheduling device described below and the sudden fault warning scheduling method described above can be referred to each other.
参考图3,图3是本申请实施例提供的突发故障预警调度装置的结构示意图,本申请实施例提供的突发故障预警调度装置包括:Referring to FIG. 3 , FIG. 3 is a schematic diagram of the structure of a sudden fault warning dispatching device provided in an embodiment of the present application. The sudden fault warning dispatching device provided in an embodiment of the present application includes:
确定模块301,用于确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;Determination module 301, used to determine warning information of warning events and fault information of sudden fault events; the warning events are generated based on weather data, power outage data or earthquake data;
故障原因定位模块302,用于根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;A fault cause locating module 302 is used to associate the warning event with the sudden fault event according to the overlap information of the warning information and the fault information, so as to locate the fault cause; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
任务清单生成模块303,用于根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。The task list generation module 303 is used to generate a task list according to the fault cause and the priority of each fault site, and perform fault scheduling according to the task list.
本申请实施例提供的突发故障预警调度装置,通过确定预警事件的预警信息和突发故障事件的故障信息;预警事件是根据天气数据、停电数据或地震数据生成的;根据预警信息和故障信息的重合信息,将预警事件与突发故障事件关联,以定位故障原因;重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;根据故障原因和各故障站点的优先级,生成任务清单,根据任务清单执行故障调度。本申请实施例通过预警信息和故障信息的重合信息,可以更准确地判断当前重大故障是否与事前预警信息相关联,从而快速定位故障原因,提高突发故障调度效率。The sudden fault warning and dispatching device provided by the embodiment of the present application determines the warning information of the warning event and the fault information of the sudden fault event; the warning event is generated based on weather data, power outage data or earthquake data; according to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of the regional overlap information, the base station overlap information and the time overlap information; according to the cause of the fault and the priority of each fault site, a task list is generated, and the fault dispatch is performed according to the task list. Through the overlap information of the warning information and the fault information, the embodiment of the present application can more accurately determine whether the current major fault is associated with the advance warning information, thereby quickly locating the cause of the fault and improving the efficiency of sudden fault dispatching.
在一个实施例中,故障原因定位模块302,还用于:In one embodiment, the fault cause location module 302 is further configured to:
若所述区域重合信息为所述故障区域包括所述预警区域,则确定所述预警事件与所述突发故障事件关联;If the area overlap information indicates that the fault area includes the warning area, determining that the warning event is associated with the sudden fault event;
若所述基站重合信息为所述预警基站与所述故障基站的重合度大于设定阈值,则确定所述预警事件与所述突发故障事件关联;If the base station coincidence information indicates that the coincidence degree between the early warning base station and the faulty base station is greater than a set threshold, it is determined that the early warning event is associated with the sudden fault event;
若所述时间重合信息为所述预警时间在所述故障时间范围内,则确定所述预警事件与所述突发故障事件关联。If the time coincidence information indicates that the warning time is within the fault time range, it is determined that the warning event is associated with the sudden fault event.
在一个实施例中,所述预警区域是基于以下方式确定的:In one embodiment, the warning area is determined based on the following method:
确定受所述预警事件影响的街道数据;Determining street data affected by the warning event;
若所述街道数据能形成一个封闭区域,则根据所述封闭区域确定所述预警区域;If the street data can form a closed area, determining the warning area according to the closed area;
若所述街道数据能形成道路交叉点,则根据所述道路交叉点确定的第一缓冲区,将所述第一缓冲区作为所述预警区域;If the street data can form a road intersection, a first buffer zone is determined according to the road intersection, and the first buffer zone is used as the early warning area;
若所述街道数据不能形成道路交叉点,则获取受所述预警事件影响的目标用户,根据所述目标用户的位置信息确定所述预警区域。If the street data cannot form a road intersection, the target user affected by the warning event is obtained, and the warning area is determined according to the location information of the target user.
在一个实施例中,所述根据所述目标用户的位置信息确定所述预警区域,包括:In one embodiment, determining the warning area according to the location information of the target user includes:
若所述目标用户有多个,则根据所述目标用户的位置信息中的最大经纬度和最小经纬度,确定所述预警区域;If there are multiple target users, determining the warning area according to the maximum longitude and latitude and the minimum longitude and latitude in the location information of the target users;
若所述目标用户有一个,则根据所述目标用户的位置信息,确定第二缓冲区,将所述第二缓冲区作为所述预警区域。If there is one target user, a second buffer zone is determined according to the location information of the target user, and the second buffer zone is used as the warning zone.
在一个实施例中,所述突发故障事件是基于以下方式确定的:In one embodiment, the sudden failure event is determined based on the following method:
若目标区域内发生停电告警的机房数量与所述目标区域内的总机房数量的比值大于设定门限值,则确定所述目标区域发生所述突发故障事件;If the ratio of the number of computer rooms with power outage alarms in the target area to the total number of computer rooms in the target area is greater than a set threshold value, it is determined that the sudden failure event occurs in the target area;
若所述目标区域发生退服的设备数量或服务数量大于设定数量,则确定所述目标区域发生所述突发故障事件。If the number of devices or services that have been decommissioned in the target area is greater than a set number, it is determined that the sudden failure event has occurred in the target area.
在一个实施例中,所述故障站点的优先级是基于以下方式确定的:In one embodiment, the priority of the failed site is determined based on the following method:
根据每个机房的机房权重、剩余续航时长和退服信息,确定所述故障站点的权重值;Determine the weight value of the faulty site according to the weight of each computer room, the remaining battery life and the out-of-service information;
根据所述故障站点的最大权重值和最小权重值、每个所述故障站点的权重值,确定每个所述故障站点的得分值;Determine a score value of each of the faulty sites according to the maximum weight value and the minimum weight value of the faulty sites and the weight value of each of the faulty sites;
根据所述得分值,确定所述故障站点的优先级。The priority of the faulty site is determined according to the score value.
在一个实施例中,任务清单生成模块303,还用于:In one embodiment, the task list generation module 303 is further used to:
根据所述任务清单生成调度请求;generating a scheduling request according to the task list;
确定每个代维人员到各所述故障站点的调度距离,以根据所述调度距离和所述故障站点的得分值,确定每个代维人员的权重;Determine the dispatch distance of each maintenance agent to each of the fault sites, and determine the weight of each maintenance agent according to the dispatch distance and the score value of the fault site;
根据每个代维人员的权重,确定多个目标代维人员;According to the weight of each maintenance agent, multiple target maintenance agents are determined;
向多个所述目标代维人员发送所述调度请求。The scheduling request is sent to the plurality of target maintenance personnel.
图4示例了一种电子设备的实体结构示意图,如图4所示,该电子设备可以包括:处理器(processor)410、通信接口(Communication Interface)420、存储器(memory)430和通信总线440,其中,处理器410,通信接口420,存储器430通过通信总线440完成相互间的通信。处理器410可以调用存储器430中的计算机程序,以执行突发故障预警调度方法的步骤,例如包括:FIG4 illustrates a schematic diagram of the physical structure of an electronic device. As shown in FIG4 , the electronic device may include: a processor 410, a communication interface 420, a memory 430, and a communication bus 440, wherein the processor 410, the communication interface 420, and the memory 430 communicate with each other through the communication bus 440. The processor 410 may call a computer program in the memory 430 to execute the steps of the sudden fault early warning scheduling method, for example, including:
确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;Determine warning information of warning events and fault information of sudden fault events; the warning events are generated based on weather data, power outage data or earthquake data;
根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;According to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。A task list is generated according to the fault cause and the priority of each fault site, and fault scheduling is performed according to the task list.
此外,上述的存储器430中的逻辑指令可以通过软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在一个计算机可读取存储介质中。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质中,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括:U盘、移动硬盘、只读存储器(ROM,Read-Only Memory)、随机存取存储器(RAM,Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。In addition, the logic instructions in the above-mentioned memory 430 can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when it is sold or used as an independent product. Based on this understanding, the technical solution of the present application can be essentially or partly embodied in the form of a software product that contributes to the prior art, and the computer software product is stored in a storage medium, including several instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a disk or an optical disk.
另一方面,本申请实施例还提供一种非暂态计算机可读存储介质,其上存储有计算机程序,所述计算机程序被处理器执行时实现以执行上述各实施例提供的突发故障预警调度方法的步骤,例如包括:On the other hand, an embodiment of the present application further provides a non-transitory computer-readable storage medium on which a computer program is stored. When the computer program is executed by a processor, the steps of the sudden fault early warning scheduling method provided in the above embodiments are implemented, for example, including:
确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;Determine warning information of warning events and fault information of sudden fault events; the warning events are generated based on weather data, power outage data or earthquake data;
根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;According to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。A task list is generated according to the fault cause and the priority of each fault site, and fault scheduling is performed according to the task list.
另一方面,本申请实施例还提供一种计算机程序产品,所述计算机程序产品包括计算机程序,所述计算机程序可存储在非暂态计算机可读存储介质上,所述计算机程序被处理器执行时,计算机能够执行上述各实施例所提供的突发故障预警调度方法的步骤,例如包括:On the other hand, an embodiment of the present application further provides a computer program product, the computer program product including a computer program, the computer program can be stored on a non-transitory computer-readable storage medium, and when the computer program is executed by a processor, the computer can perform the steps of the sudden fault early warning scheduling method provided in the above embodiments, for example, including:
确定预警事件的预警信息和突发故障事件的故障信息;所述预警事件是根据天气数据、停电数据或地震数据生成的;Determine warning information of warning events and fault information of sudden fault events; the warning events are generated based on weather data, power outage data or earthquake data;
根据所述预警信息和所述故障信息的重合信息,将所述预警事件与所述突发故障事件关联,以定位故障原因;所述重合信息包括区域重合信息、基站重合信息和时间重合信息中的任一个;According to the overlap information of the warning information and the fault information, the warning event is associated with the sudden fault event to locate the cause of the fault; the overlap information includes any one of regional overlap information, base station overlap information and time overlap information;
根据所述故障原因和各故障站点的优先级,生成任务清单,根据所述任务清单执行故障调度。A task list is generated according to the fault cause and the priority of each fault site, and fault scheduling is performed according to the task list.
以上所描述的装置实施例仅仅是示意性的,其中所述作为分离部件说明的单元可以是或者也可以不是物理上分开的,作为单元显示的部件可以是或者也可以不是物理单元,即可以位于一个地方,或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性的劳动的情况下,即可以理解并实施。The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative labor.
通过以上的实施方式的描述,本领域的技术人员可以清楚地了解到各实施方式可借助软件加必需的通用硬件平台的方式来实现,当然也可以通过硬件。基于这样的理解,上述技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来,该计算机软件产品可以存储在计算机可读存储介质中,如ROM/RAM、磁碟、光盘等,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行各个实施例或者实施例的某些部分所述的方法。Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM/RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.
最后应说明的是:以上实施例仅用以说明本申请的技术方案,而非对其限制;尽管参照前述实施例对本申请进行了详细的说明,本领域的普通技术人员应当理解:其依然可以对前述各实施例所记载的技术方案进行修改,或者对其中部分技术特征进行等同替换;而这些修改或者替换,并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围。Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.
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